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George BCustomer Reviews for U-Haul Moving & Storage of Janesville
Testimonials From Recent Customers
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Customer Service was outstanding! If there is a bonus program, please place the Gentleman who was there that day into the program!
Timothy EGreat service
Devin GAlmost drop and go. Took no time at all.
Don GGreat people who care about your experience!
jim mAgain, very kind and helpful
Ernest GThe team went above and beyond for me after Budget left me high and dry after a two month reservation. Even though UHaul was have a nation wide system issue they got me in a truck!
Leonard KFirst off wanted to thank you for the good customer service. This location has some of the best employees I've seen in a long time. As a business owner was a pleasure renting with you.I'll give this location five stars customer service everything was better than I expected. Keep up the good work.
MICHAEL GUhaul needs to improve the Mobile App Experience. Thank God that I arrived while the facility was still open. Thank you Uhaul personal for your help.
Tanya KOnce again, like pretty much every time I rent something from U-Haul it takes 45 minutes that I didn't have in my schedule to pick up a 6x12 trailer that I pre registered for. On this visit it wasn't slow computers like 95 % of the time, this time it was that the computers were down. Fix your computer problems for goodness sake!!!
John KLove this U Haul the people are GREAT!
Jane HMichael Topalov has a different work agenda as he is never available and doesnt call back. Was late day of pickup by 25 minutes. Called uhaul and no reservation was in computer . Once Michael showed up manually put info in and from that point things went the way it should've been done. I think he has another agenda going on
carol sThe gentlemen who helped us with our rental was very informative and had answers to all my questions. Very professional staff, and clean facility I would highly recommend this location to my friends and family! Keep up the good work and thanks again.
Clinton SThe staff was excellent. Friendly, knowledgable, and efficient. Truck was newer and clean.
Carrie CThis location could be recommended but definitely not for storage.
GLORIA CEverything went great and received professional service. The Movers did a fantastic job!
Daniel KCustomer service was outstanding !!
Patrick BSuper easy to deal with. Had exactly what I was looking for at a reasonable rate.
john DThe U-Haul app wouldn't load so I ended up having to go inside to get my truck which could have been an issue after hours. But everything went smoothly and the employee that helped me was great.
Jessica KSpecifically asked if the ramp was at least 5 feet wide prior to leaving the site. Was told it was by the employee. Got to our location and it was 4'9" and we couldn't actually load our cargo because the ramp wasn't wide enough. Never actually used to the Uhaul. Otherwise the trailer tows nicely and was really easy to drive with. Well built.
Rory BEverything and every employee were great. Couldn't have been more pleased
Garrett sUnfortunately, the return experience was not good and overall we were charged quite a lot extra. We tried to return the uhaul truck before the store closed, and attempted to call beforehand to let the location know we were almost there, but no one answered. When we arrived right at close the door was locked, so I knocked, and eventually a woman with a nose piercing answered. I explained to her that my wife made a mistake while refilling the Uhaul Truck and accidentally gave it a full tank, but the girl said they do not give reimbursements for accidental gas refills. I explained we also had to drive an extra trip from Madison to Janesville, and if there is a possibility to get rid of the extra mileage charges due to the overfilling of the gas tank, she said no and it was obvious she just wanted to get out of there and go home. Can't blame her, but in order to do a mobile truck return, we had to charge our card a large amount due to the extra mileage. Very frustrating experience that turned a $190 rental into a rental costing over $300, with no assistance to help engage this. It also didn't help my experience that when I booked through the Uhaul website, I found out everything was more expensive than using the mobile app that I looked through later. Overall, I was not happy with our Uhaul rental and neither was my wife.
Christopher AI received the confirmation text/email that my selected location was all set for mobile pickup AND IT WAS NOT. After time talking to a U-Haul representative she got our location switched to Janesville. This was very inconvenient and upsetting.
MICHELE NCounter women was outstanding!
John MI received excellent service. No changes at this time.
Vincent HMatt did an excellent job, all of the staff were super friendly and helpful. Not just to me but the other customers. I would highly recommend this location!
Nollan CThe employee working that morning always provides excellent customer service, even when working alone.
john tPut 22 miles on truck. Took 6 gallons of gas to fill. Either the truck got less then 4 miles to gallon or tank wasn't full when picked up.
Jim JEverything at this location was good but the app was terrible and I had multiple issues with is while trying to return my truck.
Justine EI am still waiting for a representative to follow up and contact me about a grievance I have with uhaul. I guess uhaul is too big to care.
Craig CThe location was great, The person who helped me was great! The van i rented was fine. I think the rates you guys charge for the 2 hours i used the van was insane and will probably never rent from uhaul again. I was charged $75.97. the only reason why i went ahead and rented it was because i was off all day and wasnt sure when id be able to do this . I can see if it was for the whole day. Just felt like i was gouged thats all.
Anthony EAll good clean and safe environment will rent from there again thanks
ROBERT KI asked for a utility dolly, and was charged for one. When I got to my location, I realized that the dolly was never put in the trailer I rented. I called and was told I could get reimbursed for not having one, but when I dropped the trailer off, I was told I couldn't be reimbursed. At this point, I still have no been.
Christopher GThe people there were the best. Quick and knowledgeable, friendly. Great experience.
Brooklyn TI use The Milwaukee St location in Janesville quite often and the staff is very professional. I only rent from this location because of this. Karen knows us from being a repeat customer but is still professional and explains everything. Karen is a very good asset to your company. Thank you, Keith
Keith LCustomer service was fantastic. From renting to returning it. Your staff was very friendly and helpful.check in and out was very fast.
chris tThe rep when I returned the truck was exceptionally rude. Drove the trucks around the lot at high rates of speed and the customer area smelled like someone was smoking weed in there.
Nicholas SIt went good.
Michael CEasy drop off, clean and friendly. Anytime I need moving/storage equipment, I will definitely go here!
Joe MWe rent there quite regularly and we're always treated with awesome professionalism. They always get us done quickly and efficiently and very thorough with everything. It's refreshing to see your customer service team so nice and personable. This is why we will only use this location for our rentals.
Keith LVery helpful and friendly staff, made the trip a breeze.
SPENCER GThe two people working there were great!
Michael SNo suggestions at this time. I had no issues finding the location, the truck or the keys.
IVY JGreat service!
Ronald BAucun
Virginia CWas told couldn't give me a receipt but would email me one. Even checked to make sure email was correct. Never got one.
Jim JIt would be nice for my situation if there was less then a 6 hour rental or if you gave people a brake on the mileage charge when they brought the truck back in less the 6 hours. If I could get a truck for 2 to 4 hours and not have to pay mileage I would definitely use them more.
Justin GThe process from start to finish was consistently changing. Our pick up and drop off locations changed, equipment availability and sizes changed. We paid more for less. It was a tumultuous experience. This wasn't just from the Janesville location. This was anU-Haul experience that left us completely unable to provide a good rating.
RITA FCustomer service needs to improve. I was barely shown how to operate uhaul. Also, I needed to make a last minute change and rep told me that they could not tell me the updated rate or print a new contract.
Amer KI got the trailer and it had a tire that was very low. I noticed it the next morning and took the trailer back so they could fix the problem. I had concluded they would either replace the tire or repair the tire. They said I would have to call roadside service myself to have the tire repaired or replaced. That didn't make any sense to me. After all I am right there at the Uhaul rental place!!I thought they should have called roadside assistance. They did put air in the tire so i could go on my way.
Terry VWhen I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.
Jeni J | Expérience généralePaid my storage bill May 19th June 1st moved out they refused to refund half of my money back and refused to let me put my lock back on to continue using it and then they wanted me to pay another month even though I was paid up until June 19th, they told me they cut my lock off the unit if I put it back on first of all that lock is my property not theirs and I paid for that storage unit until the 19th unacceptable very rude and disrespectful manager
TAMMY D | Expérience généraleYour rates are to high I found a place for $90 and it's 4times the size I like U-Haul but I have to get my money worth and unfortunately it's at another place... 😔 Sorry
john n | Expérience généraleI have gotten at least 20 emails from U-Haul with no way to unsubscribe. I never left my storage unit and yet had to get it reassigned and now my email is being blown up every hour with an email stating to do the survey. It's the only reason I'm doing the survey right now is to stop all these emails.
Patricia D | Premières impressionsUnbelievable. I had the most negative experience with another storage company and then I tried U-Haul and my experience was so easy. Just wonderful
Cythina J | Premières impressionsExtremely helpful and kind employees you have in Janesville WI. Merci.
CHERRY B | Premières impressionsWe were very pleased with the staff and the overall experience. 😀
JANE H | Expérience généraleVery helpful staff!
Randy R | Premières impressionsRaven is the best very friendly and helpful.
Charity T | Expérience généraleIf everything else was completely horrible, I would still go back because of Cody. Best manager ever!
john m | Expérience généraleUHaul and the Self Service storage Employees were top Notch. They were polite, helpful, accommodating and patient. I had originally scheduled a drop off at another location and UHaul made it pain free to change the drop off to the place we stored our belongings. They didn't even blink an eye. That was a total game changer for us. I would recommend them everyday of the week and twice on Sunday. Fantastic experience. They made a stressful, emotional time and incredibly smooth transition. THANK YOU!
Sandy T | Premières impressionsCody Johnson should be fired , not helpful , was rude and was not doing his job! Don't know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he's fired!!! Very unsatisfactory service.!!!! I didn't not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!
Mildred H | Online Move InRecently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.
GERBER P | Expérience généraleBien
Amira W | Expérience généraleThey need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.
Deanna H | Expérience généraleSadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed
Timothy S | Expérience généraleExcellent experience however the door keypad needs to be fixed
karen m | Expérience généraleI visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.
kate f | Expérience généraleI have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!
Lori S | Premières impressionsEveryone I delt with was very helpful and friendly
Matmanivong S | Expérience généraleWe were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends
Adam W | Expérience généraleQuick and easy online and in person
karen m | Premières impressionsThe 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo
JODI C | Expérience généraleActually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...
Jeff E | Premières impressionsNice clean facility with helpful and friendly staff.
Deb B | Premières impressionsSince we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.
Michael I | Premières impressionsWater damaged ceiling caused mold inside. This needs to be addressed.
jill c | Expérience généraleClimate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.
JONATHAN L | Expérience généraleEverything went as hoped!
Brenda A | Expérience généraleThe ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!
Brenda A | Premières impressionsWorst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on
SAMANTHA A | Premières impressionsThanks for your services.
Randy W | Expérience généraleNa
Jess R | Expérience généraleMake my move easy and seamless
Sidney B | Expérience généraleGgg
CHRIS M | Premières impressionsAmber did a great job.
Floyd G | Premières impressionsVery responsive and accommodating.
Cynthia V | Premières impressionsGreat job
Lakeisha C | Premières impressionsvery friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!
Paul R | Premières impressionsGreat service
Reginald T | Expérience généraleEvery time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.
gayle C | Expérience généraleWas very helpful with truck rental, storage and box purchases
Diane R | Premières impressionsGood, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.
keri a | Expérience généraleA very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!
Mary O | Expérience généraleFine quality
Jennifer O | RéservationVery helpful when U-Haul appeared to have misplaced the equipments.
Sheung T | Expérience généraleEveryone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account
Julie B | Expérience généraleEverything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back
Lisa S | Expérience généraleI never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck
sandra b | Expérience généraleOverall a good experience
Scott C | Expérience généraleI moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.
angel p | Expérience généraleThe corridors between storage lockers are to narrow and the locker doors too low and narrow to accommodate large furniture items
Alfred W | Expérience générale