I experienced polite customer service
Andre Van DaeleCustomer Reviews for U-Haul Moving & Storage of Kamloops North Shore
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Appsolultly awesome place and people loved it
TANYA HEBBOURN | Expérience généraleThankyou for all the professional help from the staff :)
Jesse Creyke | Expérience généraleThe lady who served us was AMAZING! Friendly, patient, encouraging, efficient and overall a delight! Customer service is much different these days than a couple of decades ago but she treated us like we were the most important thing she had to do and like we made her day. Please pass on our appreciation and I pray that she is recognized for her excellence by your company.
dianna prato | Premières impressionsThe employees were kind & helpful. I would definitely recommend to any one needing storage. Merci.
Karen Baptiste | Expérience généraleThe uhaul storage employees were also very helpful and very pleasant to deal with. The building is very clean and secure. I would definately use uhaual again when the need arrives. Thank you for such a pleasant experience.
Eugene Helliwell | Expérience généraleLoved the staff! Super friendly and helpful.
christine macleod | Premières impressionsHad a very pleasant experience with U-haul Storage. Staff were very helpful and friendly, unit was spotless and clean. Access was very easy and smooth. Would recommend this location to anyone. Thanks !!
Josh Sundby | Expérience généraleKolby and Tyson were very helpful while being professional and personable. They should both be commended!!
Jason LaBonte | Premières impressionsThank you for all your help!
Jessie Taylor | Expérience généraleAn excellent facility! Well run by professional, friendly, knowledgeable staff. Anytime I had a question it was answered in a timely fashion. Clean, well lit, safe.
sandra ceccon | Expérience généraleThe entire process from start to finish was terrific! Highly recommend this facility to anyone in or around Kamloops
ROBERT CLUNES, | Expérience généraleIt is always a pleasure to walk in and have a hello when you walk through the door
SHARON MCLELLAND | Expérience généraleWould have given an excellent rating, however, I rented a 10x15 unit and it only had a small door which was very much inconvenient with all the big stuff I had, otherwise all good🙂
cliff gilbert | Expérience généraleEasy move in and easy access to our unit! Easy move out as well. I like the online move out option.
Brianna Winters | Expérience généraleI gave an above average rating due to the people that were working in both offices because they were absolutely exceptional. Professional and courteous interactions. A huge disappointment was that I was assured by phone and IN WRITING, that my storage unit was on the ground floor. When I arrived I was told that all that was available was a unit on the second floor. I had made my plans based on the assurance it was ground floor. I showed up alone knowing a move into a ground floor unit could be handle with relative ease by one person. WHY bother telling customers (and putting it in writing!) that you have reserved a ground floor unit? It would have been more honest to say "we will try to provide you with a ground floor unit". A reservation is suppose to "HOLD" the promised service. I found this frustrating, dishonest and I am sure a large company (North America wide) doesn't really care, they know once you have travelled the distance with your goods, there is not much you can do when you have the trailer full sitting there and you have to store it. The staff/employees at both ends were exceptional but this kind of dishonesty with not following through on the reservation.... I will definitely warn anyone I speak to who needs this service to be aware of false promises.
Nicole Hall | Premières impressionsAll employees were very helpful and polite. Very clean facility.
Bernie Howe | Expérience généraleEasy to sign up and cancel rental online, easy to access my storage unit when required. Always a wheeled trolly available to move things in and out of my unit. Storage locker was very clean and secure.
Fraser Gibson | Expérience généraleGreat people and great service! Highly recommend!
JUSTIN SCHWEITZER | Premières impressionsEvery thing was smooth as could be. Reserved a locker online showed up the next day and was loading it in less than 15 minutes. Very happy with my experience.
Cody Wood | Premières impressionsThis has been a great uHaul experience, very helpful in giving us everything we needed for a successful move from Kamloops to Victoria…thanks to Sandra and staff!
john mcnamer | Expérience généraleMy experience was fine and I understand it's more of a corporate issue. But I paid nearly $200 a month and I cancelled my unit before December 01, there should be some sort of refund or money back for the time not used. I would have ideally been out sooner (I moved my stuff out on November 04) but because I had to pay the full fee for November I decided to keep stuff in the unit. Like I said, I understand this is probably a head office corporate thing but just wanted to voice my opinion.
Courtney Simunac | Expérience généraleStaff was very supportive and the facility was very clean, warm and accessible. Merci
Jim Fornelli | Expérience généraleConstruction of out door storage locker was not finished, electrical for light and alarm not completed. Otherwise great experience.
Justin Korpa | Expérience généraleThe storage unit was very clean which impressed my wife. Access was easy and a cart or trolly to make things easier. We only need it for a short time as we were moving. Would recommend to friends and family! Thanks for being there when we needed you! Great location as well.
Harold Messum | Expérience généraleOnce again the staff at the kamloops uhaul storage facility (Paula & Sandra ) & other staff did a amazing job . I greatly appreciate you ladies & all of the other staff members. I thank you one again. Amazing staff at kamloops uhaul & storage .
Tammey Thompson | Premières impressionsI had difficulty with the lock on my locker----1161---and had to call for help on more than one occasion. The locker door had to be adjusted -----actually shaken and repositioned, so that the 2 "holes" for the lock to fit thru, actually had to be manipulated to line up. I had to be called, at home, to tell me that I was not properly locked out and secure. I think that, at 83 years of age, I could have done with more instruction----coming back was not always an option. Other than that, I felt very safe with my belongings in your facility. Bara
barbara hilton | Expérience généraleVery friendly and helpful
Vernon Crozier | Expérience généraleThey are Jus in it for th money they evicted us bc they says we left a mess in bathroom. And it wasn't us. They said that they have video surveillance (In the bathroom I sure hope not,) bc the re were people that were using bathroom also. We didn't get one cent of our security deposit neither.
Billy Lolly | Expérience généraleFriendly courteous service at front counter
Colum McDonnell | Premières impressionsThere was always a maintenance guy around keeping it clean and I appreciated that.
Natasha Billy | Expérience généraleThe Kamloops Halston Road Uhaul Storage is fantastic! We had to move cities and needed two units for a month, the place was so clean, the bathrooms well kept, everyone was friendly - what a great experience during a trying time. Would definitely recommend & very tempted to rent a small unit for extra storage so my garage isn't so full
Samantha Mccollum | Expérience généraleVery clean establishment
bob jones | Premières impressionsAppreciated having my belongings safe & secure with the ability to access them at all times
SHANNON VISSER | Expérience généraleVery friendly and helpful.
Barbara Zimonick | Premières impressionsIt wasn't clear at first that when I reserved a space I didn't automatically "move in" but when I called, the lady I spoke to explained it and helped me out. Excellent service à la clientèle.
Benjamin Muise | Online Move InMy only wish is I still had things to store !! The manager { Sandra } is a joy to deal with. The place is spotless and the toilets are the cleanest YOU COULD EVER ask for. The whole place is VERY secure. Everything works great. I will and have recommended to friends and family.
Ronald Langford | Expérience généraleThank you for making my move easy
Vanessa Shpak | Expérience généraleI received amazing service the entire time I rented from UHaul on Halston Kamloops. I highly recommend to anyone needing storage in the future.
COLBIE FRANSON | Expérience généraleI rented a U-Haul truck for a one-way move. I was told over the phone I would get one month free storage rental with that truck rental. I rented a 10 x 15 storage locker a month earlier before my truck rental to move some stuff by my own trailer. I was then hoping I would get the next month rent for free, once I have rented the one-way truck rental, however this was not the case they told me I had to pay and I didn't receive my one month free rental for the storage facility. She told me I'd have to move out and then rent a new storage room.
Bob Worrall | Expérience généraleVery well maintained and the staff was exceptional
Marcel Albinati | Expérience généraleMy experience with U Haul was exceptionally rewarding. Super facility, everything was well maintained and kept as clean as possible with the variety of customers that facilitate the buildings. . Management and all the staff were professional, friendly, very competent at their work. I will go back to U Haul in the future as needed, no problems or reservations. Thank you for being Awesome!! Douglas D.
Douglas Dickinson | Expérience généraleHad called traffic had a bit of an issue. Got ahold of someone whom was very very helpful. Made it so everything was doable an in Swift perpetuity was very pleased with that overall experience. And then when it came time to getting my truck I had a wonderful woman at the front desk helped me I'll put it in Google reviews because she was an amazing help to me that day and when I dropped the truck off the following day she was even more pleasant to deal with I just overall a five out of five and if I can give her a five out of five for the help and the help I got from traffic Amanda. Would recommend this to anybody and all friends needing to move or storage to go there best place to use.
JORDAN PICCIN | Expérience généraleHad no issues with my experience. Staff here very helpful.
Shelley Sing | Expérience généraleIn phone and on person for this location. Amazing people. So kind and helpful. And happy. But it's how you want to be treated. And they deserve to both be recognized of their great personalities.
Karryann Maki | Premières impressionsVery clean and secure, easy to enter and move your items with a very large elevator and carts always available.
David Pomeroy | Expérience généraleA bit pricy!
Glenn Woods | Expérience généraleI found the staff very helpful, the facility was clean and my goods were secure
Patricia Harris | Expérience généralesafe atmosphere with lots of lights...
LOUISE HALL | Premières impressionsVery friendly and helpful staff.
sandra newman | Expérience généralePhenomenal place and grateful for my clean dustless unit and the equipment available. Re lighting: the lighting at the back of my unit was very poor and I had to use a head light to work in there. Fixing this would really help your patrons. I found the rent pricey but the unit and experience accessing was very good. Staff generally good; Paula truly excellent attentive service given. Merci
Patricia Curry | Expérience généraleUsed uhaul a few times.staff is very friendly
NOLA MACKENZIE | Expérience généraleGreat location with lots of options. Many storage units, multiple sizes, climate or not available. Drive in unloading. Free use of carts. Very secure. Clean building & storage unit.
Brianne Rutter | Premières impressionsThe actual storage units could use some light inside them.
Joyce Ferguson | Expérience généraleDidn't have the size I reserved. Would not buy back my unused boxes because they were bought in a package.
Charles Macleod | Premières impressionsThank you Sandra
NICK SMART | Expérience généraleYour employees were excellent to work with
Mitch Campsell | Premières impressionsSteve was very pleasant.
Patricia Harris | Premières impressionsComplete joke. Had so much hassle to rent this unit and ended up getting locked out for days due to paper work being filled out wrong and they wouldn't even show us the papers in the end. I am not happy the way we were treated the entire time. Poor staff communication and honesty. I cannot believe how rude and dishonest they were with us. We were told one thing then another and completely lied to when it was their fault and put it on us. Would like a refund but tired of dealing with these brain dead useless staff. I will never use u hall again
Alexis Brown | Expérience généraleStorage facility is clean and well lit. It is very secure, I never had a worry about my possessions. Staff were always helpful when I needed and friendly. I would choose uhaul storage again anytime I need a storage unit.
Crystal Allary | Expérience généraleWe found it to be an excellent experience Friendly helpful staff
Lora Lee Brekke | Expérience généraleI have decided to sign adoption papers to take on Sutherland and his colleague for being awespome and loveable. And VERY VERY TALL...SHE IS TALLER THAN HIM. Watch out!!
Sam Port | Premières impressionsCleanest most convenient storage I have ever used
susan dale | Premières impressionsThank you Pauline
Brian Silverson | Premières impressionsA bit pricey though.
Karen Wiens | Expérience généraleService was excellent keep up the work
Colleen Dunn | Premières impressionsGreat experience! Staff were friendly and very helpful. Access was convenient, yet secure. I especially like the corner where you can give/take used furniture/household items.
Holly Mitchell | Expérience généraleThe only thing I think that was not fair was refund on unused storage time that was paid for in advance .
Kathy Vanderveen | Expérience généraleIt has been a delightful experience
floyd kornigy | Expérience généraleGreat place to store items when moving and downsizing. I would use them again.
Therese Brooks | Expérience généraleMy recent rental went smooth as silk,from beginning to end. I can't say enough about the people, and the facility!!! Stellar service, even in below freezing winter temperatures. There are not enough accolades I can give Kamloops U-haul! They get Me!! They also get my Vote, for the best moving experience, hand's down!!! Dan S.
Daniel Stansfield | Expérience généraleHi, The staff were friendly and the facilities are very nice. I like: clean, office & access hours are convienent, drive-in option to unload, carts available, washroom onsite, help inter-com to office, area for recyle items. I didn't like: hard to get off green barbed strap on locker (no scissors to get off), lock in package (no scissors to open), staff not sure which doors to access after hours (because procedures keep changing - sign in to 1 or both doors? Or in a certain order? Very confusing), apparently drive-in option is only available while office is open and door doesn't always work?, prices are expensive for storage units. Would be nice if U-Haul offered pay for 5 months, and 1 month free.
Athena Watters | Premières impressionsI was renting space for business and my situation changed so I didn't need the space after all. I found the staff to not only be helpful and knowledgeable about how to meet my storage needs , they were genuinely friendly. I would highly recommend thus operation to anyone.
George Pruden | Expérience généraleMy storage experience was great, but my interactions with Sandra Hegel, Manager, were unpleasant. She is not only unfriendly, she was rude and angry. At first I thought she was just having a bad day but she was the same during other interactions and the way she spoke to staff.
Kellie Gill | Expérience généraleWas very impressed with how clean the facility was. Our unit was on the 3rd floor, but the elevator and supplied carts made it a piece of cake to move our stuff in and out. Staff is very friendly as well. Was definitely a good choice for storage of our belongings
Loszlo Bali | Expérience généraleClean and handy, will use again when in need. Je les recommande fortement.
MARIE MILLS | Expérience généraleMy experience with Kamloops Uhaul has been excellent. I am a single female and I found the facility security system dependable and the facility was always especially clean with great lighting and easy access and well maintained carts. The staff is very friendly and helpful. I would highly recommend them and will use them again in future.
Verna Wheatcroft | Expérience généraleSandra and co workers were very very helpful!!! They all good not do enough to satisfy us. Very well managed U Haul location. Staff were saying it's the best place they ever worked and really enjoy working as " family" with Sandra. Definitely a great experience!!!!! Service not found many places in todays world!!!!
Jim Shuparsky | Expérience généraleVery friendly and helpful staff!
aline larochelle | Expérience généraleThis is not the first time I’ve used your storage and most probably won’t be the last.
tim rusby | Expérience généraleSo clean and well kept. Great staff!
rick parkman | Expérience généraleThe Kamloops(Halston)U-haul team did it again! They helped make my moving experience another success!! Can't say enough about the people there!!! They come through in the clutch,under all sort's of circumstances.. Please be just as kind as they are! Remember, it takes a'lot of teamwork at the counter, and behind the scenes, that go into making your rental experience as seemless as possible!!!! Thank You Sandra, Paula, and all of the Kamloops B.C.Crew...Dan S.
Daniel Stansfield | Premières impressionsI would recommend this facility again. All staff was helpful and friendly, especially Paula who was our main contact.
linda buffie | Expérience généraleConfusion with staff on who called Me regarding waitlist. Apparantly there is a call center Not on location. The number came up 250 374 2856 Not a complaint but added Some confusion
Debbie Simpson | Premières impressionsSandra was incredibly helpful!! All the staff was great and very friendly, even had help carrying out moving boxes when picking them up. Move out was easy and closing the account was easy too (even though I forgot my unit number, they were able to look it up). If I ever need a storage unit again, will 100 % return.
joliesa lepp | Expérience généraleGreat customer service knowledgeable &efficient.
Andrew Harper | Premières impressionsSteve was awesome . So helpful and great attitude . You can tell he loves his job . Great sense of humor . Other staff was very friendly . Will recommend this facility highly . Pricing very reasonable .
Kathy Vanderveen | Premières impressionsJust remember to learn to use the sign in and it's a great place.
Aaron West | Expérience généraleVery clean, easy access reasonable rates and have recommended to another family member who had since rented a unit. Very convenient to pick up all our packing needs.
chris purdy | Premières impressionsGreat staff, all friendly and helpful.
Anton Petek | Online Move InReally appreciate the first month free!
SHANNON VISSER | Premières impressionsso far my storage experience has been great but I expect no less since I've always had good experiences when dealing with Uhaul. thanks for making moving easier and less stressful
Deanne Flintoff | Premières impressionsThe young woman that took care of us was awesome her name started with a C. . She had a quick question and asked an elderly coworker who was not friendly to her at all nor Other customers that came in. If you want to retain workers you Might chat with the older worker & tell her to be kinder to the younger staff. We all have bad days but kindness goes a long way. Thanks so much.
Shirley Boon | Premières impressionsCheck out procedure not clear. I tried to contact by phone but long waits of an hour or more made this impossible. I went to the office to let them know that I was vacating. I was told to empty the unit and then it would be checked for cleanliness. Also told to take my lock with me and then to come back to close the contract. When I arrived back at the office the paperwork was done. I asked for a refund for the rest of the month as I left on the 12th of the month. I was then told that I could not have a refund as the contract was already closed. I then said that I would perhaps use the storage until the end of the month for additional items so I would put the lock on until the end of the month. I was informed that that would not be possible as I'd already closed the contract! So it is then possible for U-haul to obtain rent the storage stall that I had already paid for thus getting double the rent until the end of the month. I am extremely unhappy with this and hope you will see that it is unfair to me. A reimbursement for the balance of the month would be appreciated. Thank you for your consideration. Sincerely Carol Rimmer
Carol Rimmer | Expérience généraleVery friendly and helpful staff They were able to provide a second unit when the one we had was full The staff remembered us when we went back in the second day
Lora Lee Brekke | Premières impressionsThe staff were really helpful and friendly and the process was seamless.
Ryan Hirowatari | Premières impressionsThanks again for great service
Ed Martin | Premières impressionsNever dealt with anyone more helpful and courteous than the Paula and her crew Also the manager in Terrace very knowledgeable and helpful Thanks for the great service
Ed Martin | Expérience généraleUsed the storage facility before and was very impressed with the cleanliness and service. Again I would recommend this uhaul storage to family and friends
Marcel Albinati | Premières impressionsThe lady that serve me was awesome play friendly good humor and would definitely recommend them to go to the Kamloops depot on the North Shore
Kim Denison | Premières impressionsMore than helpful
Kim baldwin | Expérience généraleThank you Once again for a pleasant and well organized experience. SEE You again down the Road.
CATHY STIGLITZ | Expérience généraleExceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.
Phil Crossley | Expérience généraletotally satisfied with this storage facility and experience.
louis henrietta albinati | Expérience généraleI found the staff very accommodating in fulfilling my needs.
garry howell | Premières impressionsHi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that's where I departed and I arrived in Edmonton yesterday and had to pay again
Shauna Ratzoy | Online Move InPaula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.
Ayla Davidson | Expérience généraleThis was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.
Dave Capostinsky | Expérience généraleSoooo accommodating !!!!!
Shayna Roberts | Premières impressionsSo far, so good…..
chuck brennan | Premières impressionsWell managed, extremely clean facility!! A great experience.
Chris Dechert | Expérience généraleI had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!
Janice Oklobdzija | Expérience généraleThe elevators where large enough and Paula was really nice
Maryanne Neville | Premières impressionsPaula was very helpful. I don't think we read the instructions very well with the access part so Paula helped us.
Megan Jacques | Online Move InNothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!
Brenda Greenstreet | Expérience généraleAll the staff are very friendly and helpful.
Sharon Mclelland | Expérience généraleTerrible staff, online booking system is useless, other than a nice facility this place is a waste of money
Tyrone Pottle | Expérience généraleSandra provided an amazing service. All my questions were answered with extreme satisfaction.
Olu Ojo | Premières impressionsA-1 service.
JOHANNES VERWEY | Expérience généraleVery expensive for what you get, didn't stay for the entire month I paid for and wasn't reimbursed for the time I didn't use. I have another unit double the size and it is $3 a month more than this small unit.
Victoria Hulton | Expérience généraleI had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused
LINDSAY HUDSON | Premières impressionsStaff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.
shauna van de keere | Premières impressionsA well run facility, Sandra and Paula were both excellent to work with
graham dawdy | Expérience généraleSandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy
MONIQUE STOCKER | Premières impressionsSome staff were not nice and some didn't know exactly what they were doing.
Kathy Adcock | Premières impressionsWhen a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful
Kathy Adcock | Expérience généraleThe manager does an excellent job there thanks very much
wayne Volk | Expérience généraleI cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??
Jennifer Campbell | Expérience généraleWait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn't know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.
Jennifer Seymour | Expérience généraleEveryone I dealt were polite and helpful at a time I just needed things to run smoothly
Anna Newbery | Expérience généraleThank you very much , you folks were fantastic , and the storage units were impeccable:)
Donald Anderson | Expérience généraleStaff friendly and helpful. Very clean facility.
barbara forde | Expérience généraleIf I ever need storage again I will definitely use you guys thanks
clarissa john | Expérience généraleFriendly and helpful staff and easy access.
marcia gofsky | Expérience généraleMy experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.
Jessie Hauck | Expérience généraleThey could answer their phones more
billy/ tracey johnston/Syrota | Expérience généraleClean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!
charles hays | Expérience généraleThe staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Merci
tammy manley | Expérience généraleI mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.
Brett Ballendine | Expérience généraleEven though we were there a short time, The service was great.
bc cattlemens associaton | Expérience généraleThe key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client's lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.
Landon Wamboldt | Expérience généraleGreat place to store your belongings. My only complaint would be the price. It is quite expensive.
davidowski zelinda | Expérience généraleUse online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the front
Tyrone Pottle | Premières impressionsVery accommodating and helpful.
Phil Crossley | Premières impressionsSuper friendly staff and management. Made my move easier.
tammy manley | Premières impressionsMy move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.
trudy marsh | Expérience généraleVery helpful staff, fixed a problem with the online booking that we had and was really well handled
Trent Mayer | Expérience généraleElevator was broken when trying to move out. Couldn't access my online account. Took forever to talk to the front office
Shelden Mccandless | Expérience généraleThe staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.
Christine Cook | Premières impressionsYes very professional , during difficult times U Haul was their for us and thank you for that.
GREGORY CAIRNS | Expérience généraleStaff was amazing and helpful.
Gerad Foss | Expérience généraleSuper friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperature
raylen lampreau | Premières impressionsFriendly and helpful staff. Excellent service à la clientèle. Overall a very nice facility.
James Long | Expérience généraleOverall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.
Kia Mattice | Expérience généraleAll staff at U-Haul was excellent and very helpful
Rick Beattie | Expérience généraleSandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra
Doug Collins | Premières impressionsThe young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.
tanner bishop | Expérience généraleRude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pm
Chelsie Gill | Expérience généraleDonna the manager made this so easy and painless thank you for making life's hard times and changes a bit easier. Thank you!!
Rose Siccama | Premières impressionsThe staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyone
Leaha Woods | Expérience généraleVery clean. Love that they have a bathroom.
darrin loiselle | Premières impressionsAfter an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and clean
Patti Ouimette | Expérience généraleVery helpful. Easy move all that anyone can ask for.
Cory Lalonde | Premières impressionsExcellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.
Candace Batter | Expérience généraleStaff was kind and helpful. Clean and safe facility. Pleased with overall experience.
Tina Rende | Expérience généraleThe attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to $50 more I will never use this location again!
Micheal Smyth | Expérience généraleThe cost is extortionate!
joshua clark | Expérience généraleVery friendly and helpful staff!
Laura Lowther | Online Move InI had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.
Jason Hockersmith | Premières impressionsOther than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.
FRANK ANTOINE | Premières impressionsStaff was very helpful and friendly. Thanks
Dave Capostinsky | Premières impressionsWas not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.
Kyle Metz | Expérience généraleSo far my experience was great. the general manager Sandra was extremely helpful and pleasant.
Candace Batter | Premières impressionsThe staff made the procedure very easy and convenient. A very professional group! Thanks very much!
Ryan BROWN | Premières impressionsAll my stuff was always safe.
Quinton Courtoreille | Expérience généraleWould use again if I had to. Excellent service.
Rolene Sam | Expérience généraleVery friendly staff, quick and easy check in. Highly recommend.
Mel Lawless | Premières impressionsMy biggest issue was the stereotyping and unfriendly staff. Other then that the place needs to stay open later! 7pm is a ridiculously early time to be closing! And the electrical outlet were all locked. There was lots, I would be ideal if they were unlocked so who ever is at there locker can per say, charge there phone. Thx for hearing me out ☺️
Joseph Graham | Expérience généraleClean facility, carts available for use, very friendly professional staff.
Winter Stark | Premières impressionsThe facility was clean, warm, easy to access and decently priced. Would definitely use again if needed.
Janell Karountzos | Expérience généraleThe lady at front desk was amazing and help me throughout with the move. Thanks alot
YADU KRISHNA Kris Babodharan Nair | Expérience généraleOverall unit was clean and big enough for all my items and the staff I did deal with throughout were great. Unfortunately the only thing that I would note is I wish UHaul would pro-rate in terms of storage units as I had my storage in there from Nov 30-Jan 1. I understand contracts are written and signed etc, but to charge a full month's storage ($270+ in my case) when I only used it for an extra few days over my original month was VERY disappointing, especially in these times when people are struggling with living/finances.
Riley Mutcher | Expérience généraleStaff was very quick, efficient and kind!
Rayanne Jones | Expérience généraleStaff was very helpful in meeting what I was requesting
Gord Mills | Premières impressionsExtremely slow staff in office. Need more workers! Only had one person in front of me and I was in line for over 30mins. Not their fault I'm sure but just need more workers.
TAYLOR STARLING | Expérience généraleDec. 19/20. Hello! I thought the service I received from the U-Haul Moving & Storage Of Kamloops North Shore-facility in Kamloops, B.C., was very good. In fact, Mrs. Hegel, the General Manager, had straightened out an error made in 2019 with a small number of communications with me. Thank you! Renee Taylor.
Renee Taylor | Expérience généraleSuper clean! Friendly and helpful staff.
deb hinger | Expérience généraleThis was the worst storage experience ive ever had. Customer service at this kamloops location was so terrible i dont think ill ever use uhaul again. Between incorrect information and terrible covid safety precautions mixed with terribly high prices and inconvenient access hours,this was the worst storage place ever. The people are rude and unprofessional.
dustin banville | Expérience généraleThe storage and staff are at professional grade. The whole facility are at the best caliber I have experienced. The staff were always obliging to any customer that they served while I was in the office multiple times over the past few months. As for my personal experience. I found the staff memorable in a positive respectable perspective.Very friendly and efficient people at the Halston Uhaul Storage and Rentals in Kamloops, BC Canada. I have recommended this Uhaul location to several people and they too have enjoyed the overall experience of storage and rental at Halston , Kamloops BC. Thank you to all of your staff. Uhaul should feel proud to have this kind of representation.
Michael Sinclair | Expérience généraleStaff were friendly and helpful, and you could use a couple more staff. Each customer transaction takes time which results in long waits.
Ivy Thomas | Expérience généraleI reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was $5/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.
Kellie Gill | Premières impressionsFantastic staff. Very friendly-best rental experience I’ve had.
LAWRENCE ILES | Premières impressionsFriendly helpful staff! Clean enviroment. Would recommend.
deb hinger | Premières impressionsWas surprised that first contact employees were not fully aware of refund policies. But when I left they were.
flora redpath | Expérience généraleThe facility was large, new, very clean and very accessible. Very nice to come and go as you please, I would definitely recommend this facility to anyone.
Brian Juskow | Expérience généraleNice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.
GORDON MCALLISTER | Online Move InStaff was friendly and helpful in Vanderhoof and Kamloops.
Ann/andy Burton | Expérience généraleSandra and Paula are such fantastic folks l will highly rate Uhaul employees for any of your moving needs, especially Halston
Daniel Stansfield | Expérience généraleVery nice operation
Roger Wood | Premières impressionsOn every occasion that I had to go into the office there were 2 or 3 people at the counters but only 1 person dealing with customers. I walked out several times as I was on my way to work or on my lunch break and didn't the time required to wait. Also your billing person is not very friendly.
Catherine Boisse | Expérience généraleThank you UHaul. The facilities were clean and well cared for. The staff are great - very efficient and friendly - particularly Paula. My only comment is I found it unnerving/scary at times to go to my unit on the second floor because anyone can just walk into the building - whether they have a unit or not. There is no keycard or code required to enter the building. Anyone can just walk through the sliding doors and access the elevator. I think the doors should be locked and a code entered for any one who wants to enter.
valerie mercer | Expérience généraleGood people at the service end. Phone service was a little confused with the lockdown times at the storage units. This was adjusted and responded to favourable resolve by the on site service people. Very good people at this facility.
Michael Sinclair | Premières impressionsStorage area was great, facility well maintained and very clean. But the ladies down at the front desks is the main reason I would recommend anyone here. They are very helpful, polite and are able to engage customers to ensure customer satisfaction.... an art that is almost forgotten these days. Merci.
jeremy ellis | Expérience généraleDon't think my end bill was fair. Should have read the fine print.
Shawn King | Expérience généraleThe Staff member who checked us is was great were. She was quick and gave great information. The facility is super clean and well organized. Would definitely recommend to anyone looking for a storage space
Madison/cam Weiss/waddington | Premières impressionsKamloops and Vanderhoof both well ru and friendly. The burns lake operation is dreadful. Difficult to find, no signage, and the operator was rude, unhelpful, and useless. I utilized vanderhoof instead.
Ann/andy Burton | Premières impressionsI reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?
Brian/avery Fleming | Premières impressionsPaula was fantastic, she stayed late to help us out as the door codes were not working.
Simone Stanyer | Premières impressionsSays open 24hrs but only open 7 to 7,
Carl Warrington | Expérience généraleGreat experience. Hopefully won’t move again but did appreciate them for this move.
Lorraine Milton | Expérience généraleEveryone was friendly and helpful. The storage facility was clean and well organized. I would recommend this facility.
Glenn/Lesley Giesbrecht | Expérience généraleThe staff in kamloops in u haul paula , jammy who fix my hitch and electric works . I really happy happy happy sad fully satisfied with their service ... thanx guys and keep going on ... and again many thanks to you for providing a professional service.... Thanks Sunil sharma
Sunil Sharma | Expérience généraleThe only thing I wish were different would be that the storage locker was 10' wide and 5' deep instead of 5' wide and 10' deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.
Duncan Middleton | Online Move InStaff took the key to my lock to fix my door that didnt work properly... they never called to say key can be picked up or if anything was fixed. Had to ask for it back. All other experiences were great. Merci
christine christensen | Expérience généraleEverything was good until I went to return the truck, the person that came out to check the truck tried to double bill me for the truck, when I told him I had already paid for the truck, he then told me I owed $ 49 for fuel, I showed him the paper work that proved there was more fuel in it now then when I picked up the truck. When I wouldn't back down on the extra charges he said he was going to find someone else to deal with me, so I followed him, just so I could hear what was being said and show the next person up the food chain my paperwork, we went into the office and they finally came up with a charge of $0,43 because I was 1 mile over on the mileage they gave me when I picked up the truck. They took half a hour trying to figure out a way to throw on a extra charge. I guess when they figure out your mileage they don't take into consideration you may have to stop and pick up your furniture or go to a gas station
Carl Warrington | Premières impressionsVERY clean and well maintained facility and very helpful pleasant staff. They do a very good job and are on top of their responsibilities.. I would HIGHLY recommend this location.
murray macaulay | Expérience généraleService was really slow at the service desk. More staff was needed. Wait time was too long.
Duncan Harvey | Expérience généraleThe best experience in storage. Secure facility, kind and understanding staff; having accommodations such as: washrooms, drinking fountains, carts, dumpster service (if needed), and items to purchase that aide in moving and storage has made this experience unique and exceptional! Moving in and out were simple and quick processes. The support from the staff is unlike anywhere else. I've not only used this location for my storage needs, but also for my uhaul moving van needs. I have never been let down by this location thus far! Thank you for being great. I appreciate this experience.
Danielle Rochette | Expérience généraleI booked the storage online. I was given the option to choose a 10x20x8 unit, which I chose. When we arrived at the storage facility we learned the largest unit is a 10x15x8.
Barbara Doney | Premières impressionsA very clean establishment- was a breeze to move in and move out. Very friendly staff all around- Thank you Sandra and crew!
lisa hoffman | Expérience généraleWaited for easy 24/7 access, but that seems to be coming. Only reason I left was to consolidate my storage lockers into one location.
tom calder | Expérience généraleI will use your facility again
CAROL MCQUARRIE | Expérience généraleUnfortunately I couldnt afford to keep paying storage, that was the only reason I left, felt my belongings were safe never worried at all.
lavonne morgan | Expérience généraleThe manager, Sandra, was so helpful when I came in to inquire about renting storage. She offered solutions to make a very stressful event (moving) as easy and convenient as possible! I left the facility feeling like my belongings would be safe and secure in a very clean environment. I would highly recommend U-Haul to any friends or family that needs storage.
Jill Blower | Premières impressionsEveryone helpful. Easy to work with.
Glenn/Lesley Giesbrecht | Premières impressionsToo expensive for such a small space.
Duncan Harvey | Premières impressionsNice clean facility, friendly staff.
Jean Toker | Expérience généraleGirls were very welcoming, friendly and helpful! Will recommend uhaul to everyone!
sherri nicholson | Premières impressionsVery nice and clean. Would be nice if there was a loading ramp that you could pull a truck up to (pickup) to on or off load easier even if it was a simple stand alone ramp in the lot.
murray macaulay | Premières impressionsFriendly staff, clean facilities
JAY MILLARD | Expérience généraleBest u-haul location in Canada! Awesome staff and management
Lainie Tulk | Expérience généraleSandra and her amazing teammates always made me feel welcome and helped me to the best of their ability. I would gladly recommend them to anyone at any moment. Thank you Sandra and your team for making me feel welcome.
Doug Dyer | Expérience généraleWhen construction of the old building began our contents was covered in drywall dust as the tops are open and not really covered. The building I was in was always locked so you had to go to the main building to stand in line to ask for access not very user friendly not very quick.
Jon Auston | Expérience généraleThe U- Haul folk's, both in Nanaimo and Kamloops did it again! All I can say is that both teams were AWESOME!!..Thank you so much, and that we highly recommend U-Haul to potential clients!DAN, S.Creek, P.s.Kudos to Mark,Tammy, &Matthew in Nanaimo, &Paula, Natasha, and Sean, in Kamloops!These people@U-Haul are the main reason that our move was so very successful! We realize you all are putting yourselves at risk during this pandemic, and we believe that all of you are quite heroic and that we couldn't have done it without you. Thank you all from the bottom of our hearts!!...
daniel stansfield | Expérience généraleThanks for your help
bruce johnson | Expérience généraleNice facility with great staff but the loading unloading area is tight and made it impossible to honor the personal space issue. Also .since we had to use an elevator it was even more of a problem avoiding people. So if you are trying to avoid people due the virus this may not be the best option.
murray bymoen | Premières impressionsRealy liked the carts for moving things , just made every thing so much easyer . Thx
glenn hindman | Expérience généraleWhere I picked up the van and trailer, just outside of Saskatoon, the guy only had 1 tire secured! I could of lost my car but I checked at the gas station and the gas attendant tightened the straps around the tires.
Sandra Hopkins | Expérience généraleThe lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.
Jennifer Hotvedt | Premières impressionsNice new facility. Friendly and helpfull staff.
Murray Adams | Premières impressionsI THANK YOU U GUYS THERE AT HALSTON UHAUL , SO MUCH WORDS CANT EXPLAIN HOW MUCH HELP YOU WERE FOR ME , COMING TO KAMLOOPS NOT KNOWING A SINGLE PERSON, BUT KNOW I CONSIDER ALL OF THEM GREAT FRIENDS , AND I WILL RECOMMENDED THIS UHAUL TO EVERYONE EVEN COMPLETE STRANGERS , WORDS CANT EXPLAIN HOW MUCH U GUYS THERE (HALSTON UHAUL) HELPED ME OUT BY BEING THE BEAUTIFUL PEOPLE YOU ARE , I THANK YOU SO MUCH FROM THE BOTTOM OF MY HEART ❤ AGAIN THANK YOU ALL SO MUCH FOR EVERYTHING 😁❤
tammy thompson | Expérience généraleWill move out after 1 myth priced way to high will let people know
Marc Freeston | Premières impressionsI booked my Mitsubishi hitch here and they fix properly and before time bcz I had to reach Alberta for job interviews. That Jimmy the electrician and Paula who handle the coustomer in location they help me lot ... right now I just drop my 5/8 teailor from Edmonton to kamloops... and Cris who serve me with respected and professional manner in kamloops. Really enjoy yours services.....
Sunil Sharma | Premières impressionsThank you so much for everything.
Diane Connolly | Expérience généraleThe facility itself is excellent, brand new, clean and well maintained. The only complaints are that only 1 staff member works the front during the busiest times (Saturday) and you may wait up to 45 minutes before speaking to anyone.
Clayton Bucoviz | Expérience généraleI had problems with the security System at the beginning that took a very long time to get fixed.
Cheryl Fisher | Expérience généraleHours werent 5am to 10 pm like stated in contract . would not help me at all and took my things and will not give them back. These are the most rude people i have ever delt with . The building says 24hr access . Its all a lie
Shara Mcnicol | Premières impressionsTrip went really well,no problems at all...truck was great..thank again U Haul..
Sharon Booy | Premières impressionsAwesome
Marvyn Bishop | Expérience généraleClean, accessible and convenient.
joseph kristjanson | Expérience généraleBest customer service I've had in a long time. I wish I remembered her name she was remarkable.
monique brown | Expérience généraleVery lovely ladies at the front desk!
Codie Stevenson-Rosluk | Premières impressionsBest Uhaul place I’ve ever been to
Lainie Tulk | Premières impressionsThank you for a fantastic experience.
Stuart Notheisz | Premières impressionsExcellent Service!
DOUG LUPASKO | Premières impressionsFriendly and efficient staff, especially the CSR who rented the unit to me.
katherine wunderlich | Premières impressionsuhaul is overpriced service that had false advertising with their prices. The costs here are essentially theft. Thanks for stealing my money
Kurtis Benedetti | Expérience généraleNew facility in Kamloops but if it is consistent with the service in the early months this will be a great facility and I will use it and recommend it to all.
Earl Baker | Expérience généraleCounter staff were very helpful and friendly made the whole experience stress free.
Andrew Williams | Premières impressionsBad employees at my location
Dean Carr | Expérience généraleThe Best of Service and help these LADIES GAVE ME.I WOULD LIKE TO SAY THAT I A BIG THANK YOU LADIES FROM the Bottom of my Heart.They Went Way beon. ASWESOME. THANKS AGAIN FOR THE BEST SERVICE .
Nancy Dupuis | Premières impressionsThe storage units in kamloops are not accessible after 5 pm which is very difficult when you are working during the week. Facility is spotless and would definitely recommend.
Gaile McArthur | Expérience généraleA great experience.
Jim Standen | Expérience généraleI had an excellent experience from the moment I want in the. Paula help me with everything. I will recommend u haul moving and storage to anyone Two thumbs up to paula
Tammy Arksey | Premières impressionsgreat friendly and knowledgeable staff great customer service clean and everything you need for moving and storage is there
gary work | Premières impressionsPaula was excellent. Her customer service was above and beyond from staying a bit late to allow me to finish up to offering me a ride back to my vehicle. Highly recommend this location.
William Millwater | Premières impressionsEverything went quite smoothly for my equipment return and storage rental in Kamloops, but the service line-up was about 30 minutes!
Roy Sasano | Premières impressionsFast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Merci
Edward Lapierre | Premières impressions.
Andrew Limbert | Premières impressionsvery friendly service. clean building
Ralf Gloger | Premières impressionsPlease consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.
Renee Taylor | Premières impressionsVery fun and friendly staff at the Kamloops location on Kingston Ave. Thank you for making our moving days more bearable!! 😊
Travis St. Pierre | Premières impressionsIt's disturbing to me that anybody could walk in at any time to the storage lockers, no gate or codes or anything to restrict access - for such a big facility, it has hardly any staff and NO SECURITY
jenifer jonson | Premières impressionsThe unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.
Gordon Coffey | Premières impressionsI will always remain going to this place it's really good
Brad Smith | Premières impressionsMy only negative comment would be a partial refund as I paid for a whole month. So u get to make double the money on your unit. Rather then refund a good customer. I've used uhaul 3x for moves.
Terri-lee woytula | Expérience généraleService was excellent, very friendly staff
david sanschez | Premières impressionsProcess took to long and nothing regarding the contract was gone through if I didn't ask.
Jon Auston | Premières impressionsservice at the kamloops outlet was excellent telephone service to the American side upon ordering the truck and on-site storage caused me much distress as there is NO STORAGE!
Cathie flahr | RéservationVery accommodating!
susan breedveld | RéservationGreat Experience
Devin Fischer | Expérience généraleOur customer experience was excellent. Not a lot of storage containers at this facility but they were able to accommodate us last minute with what they had available. I definitely would recommend!
Sandra Maitland | Expérience généraleVery friendly staff. Obviously was not from the area and maybe also new as she did not have some of the answers to my questions.
Monica Kriedemann | RéservationNot the fault of the local dealership or its excellent staff. The rating is because of the online system that took my reservation when there was nothing available at thatocation. I wasted half a day
michael mortensen | Réservation