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luis rCustomer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North
Testimonials From Recent Customers
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Front Desk Gentleman was outstanding customer service.
Megan GThe people who work there are patient and kind. They were helpful when I didn't understand at first. I will use this location the next time I rent a U-Haul truck.
Wendell WI made reservation online and was trying to use mobile pick up but didn't work out. I had to use check in at the counter and they charged more than my online order!
sheng lThe 20' truck I had, had a severe wind noise on driver's side as if the door wasn't sealed or the door frame was bent. Front tires needs balancing too.
Russell RThe crew was rude, no good morning, welcome, thank you! Not customer service at all
Astrid SBest place to be
Varney KGet bette personnel!
john rMake sure there is equipment to rent. We reserved a larger truck and appliance dolly. When we went to pick up, the truck was smaller and there were no appliance dollys left. That was a huge inconvenience for us. We had to have the truck for almost 12 hours longer than we would have, had the correct stuff been available that we reserved. This is why I am only giving 3 stars.
Arthur Svery good
Niein SReceived uhaul with 1/4 of tank, got charged extra for dropping it off with a 1/4 of a tank.
Devonte JSimply outstanding experience. Thank you very much!
Milton PChristina was the absolute worst customer service representative I've ever encountered. She was ready to refuse service to us because my friend had no renting experience and was unable to get a reliable emergency contact? Then when i originally offered to rent the truck myself was met with some serious aggression and was told that this would not help my friend in the future. She was not helpful at all during the process of renting the truck to me and was back and forth with helping her coworkers (at the time no other customers were in the building) she was extremely rude and unprofessional. I will not return to this location ever again.
JOSEPH DBefore selecting uhaul I wasn't sure what size I needed. I arrived at this location and staff gave me information and let me check out the trucks. I went with a 15 foot. When I arrived to pick up the uhaul, Uhaul POS system was down. The staff was friendly, funny, and extremely helpful as they helped me pick up the truck. Attentive, hard working and diligent are a few words I would use to describe them. The truck was clean, and the process was easy.
Thomas SI have to say that the service was A+1, the person who helped me hitch the trailer went beyond his duties to fix a problem with the towing wire in my vehicle . The person at the counter was very friendly, the transaction was very easy, I definitely recommend this place.
Alfredo RPersonal que hable español
Luiggi RI came in at 7 am to rent a truck from this location and the female receptionist seemed to be in a bad mood as if she didn't want to be there. If only renting from this place once was what I did I could possibly see it being a bad day but I rented from this location two days in a row and she acted the same way both days. When asked how many hours I wanted to rent for I said until 5pm to which she responded, "we do it by hours, in a frustrated tone and then said, "I'm just going to put you down for 12 hours because I'm not doing the math". I don't know if she just isn't a morning person or just doesn't like her job. The customer before me asked her how her day was going to which she replied, "Terrible", and then didn't say anything else to the customer until she explained the agreement. I honestly don't take it personally that she was rude I just don't think people should be talked to like that when they come in for a service/product.
Daniel NI am very pleased with this great service
Jose GPicking up the trailer was a breeze. Very helpful employees. I immediately had a flat tire on the trailer but it was resolved very quickly and professionally. Dropping off the trailer was an entirely different experience. The location was to open at 7 am but the employee responsible didn't even arrive until 7:02 and then informed me and 1 other customer we would have to wait outside until she "got her store opened". She probably should have been there 10 minutes earlier. She seemed frustrated that the lot was congested and trailers weren't where she wanted them. She said I would have to wait until she moved some trailers around but when I protested she just unhooked it from my vehicle where I had parked it (which by the way was in the group with the other trailers.)
Braxton DTruck has problem, it veers to both sides of the road.
Ivan NEveryone was professional and place was clean
Leonardo GThere were relatively few parking spaces for customers. In fact, there was not a single one open when we arrived around 10:10am on Friday.
Edward RIt was fast and simple process
Uriel UHad two equipment pick ups within a few days of each other, so I experienced two different crews at this location. I was pleasantly surprised by how hard working and professional both groups of employees were. I'm glad I'm not moving again soon, but if I was, I would make sure that I rented from this location!
John BStaff were all courteous and friendly. First time using U-Haul and found the service impressive
Susan HExcelente servicio
Jose CThe new hitch assembly was easy to place on the ball of the towing vehicle. However, U-haul should provide the 5/16 pin that goes through the hitch assembly as part of the rental to prevent the trailer from being unhitched from towing vehicle when parked overnight.
Christian CStaff very helpful but computer system went down while processing pickup which complicated things.
Charles WService at desk was great. Equipment in good condition and clean. Only missing the appliance dolly. Other than that the service exceeded expectations
Uriel UThey shipped three out of four containers. Check the order for the number of containers
MICHAEL Ccan't think of anything. Young man who helped me check in on return was super nice...2nd time I've rented and he helped last time also. Very thin, though, he should eat more! :)
John TStaff was friendly, knowledgeable, very accommodating and helpful with finding local places we needed .
Brenda L | Premières impressionsKeep up the great work
Jermelle SN.D.
Edwin ASee above comments
debbie mEverything was nice and staff polite thank you very much!
Yadira MThe team at this location is the absolute best!
Lynnette JSubject: Request for extension and fee waiver
Javier M | Expérience généraledifficulty returning
Leandro VGreat pickup and drop off! No hassles. Will do business again.
Barney HThe Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn't even have a label and the whole return process took so long and just wasn't good. Never would use either locations again.
Clarissa SBad customer service
Daniel PGuy was slow and he took to long. They didn't have the unit I needed.
carroll w | Premières impressionsI am satisfied with the speed of the reception, thank you!
Ronald CEXCELLENT STAFF, GIVE ALL A RAISE!
James CStaff member was friendly and very efficient
Amanda SHands down best/easiest return experience I've ever had with a truck rental.
Joseph Wvery satisfied
Bill EThe return process should be easier in the app.
Hector GIt’s hard to improve greatness 😀
Bobby BThe vehicle didn’t go past 70 it was like it had a governor on it and the speed limit was 75
danon CI would like to say I recommend Amber, she is a very multitask person who help customers and answer all your questions, she also will go far the miles to give you a great customer service experience. Amber and all the team are Awesome. I want to Thank Amber, Mark, Sterling, Jamal, Karen and all the rest of the team. God Bless you and Please keep been Awesome.
EVELYN GFaster online check in for trailers would tremendously improve the experience.
Eduardo CYou all were great! Jamal was very helpful and answered all of my questions. He provided me with outstanding customer service.
Dolly SA great experience. I have rented from uhaul many times over the years, never had any problems. Rented once from another company and was not satisfied. Uhaul is the best
Cheri UAfter two days off my return, I got charged $104 for damages, I went back to the location and the manager told me she will return my money back, but she can’t do at the moment, later I get a email with the refund of $87
Lester HThe storage unit was very neat and well maintained. The app didn't work for signing up but the staff got me in. For some reason when I scanned my access card and then opened up my unit, the alarm tripped. Not sure why because the card reader said, "Welcome back Mark, access granted." I moved my things out with out any further incident. The auto payment really helped me while I was tracking bills for 2 houses in 2 different states.
MARK V | Expérience généraleHad a storage here for almost 3 years and it was great! Only reason I don't need it anymore is cause I'm moving into my own apt so I have much more space.. I'll definitely use this location again in the future if needed. Thanks for keeping my stuff safe !!
Destiny M | Expérience généraleGREAT CUSTOMER SERVICE. THANK YOU!
Lola W | Premières impressionsLady (red brown hair - late 30's) was incredible!!! Seriously great at her job!! Actually helped check out 3 people at the same time…using different stations!
Molly T | Premières impressionsWill not be coming back at all
Daniel P | Expérience généraleKristina was sent from above. She made the last part of my move, from across the country, easy and stress free. Her personality and attention to detail made me feel so comfortable. I met her on Thursday and hoped when I scheduled to come back Saturday, she would be there because we ended up making last minute decisions. She is the best. I just found out she is the General Manager, and I am NOT surprised. I am still in AWE on how she made everything happen in MINUTES, I mean minutes. We left our key home, went to get it, came back, and everything was ready for us to unpack and go since we had an Ubox. The team around her was also very nice, knowledgeable, and extremely helpful. I am blessed to live close to this location, and I hope to pop back inside to say hello!!!
Burneeka T | Premières impressionsGreat experience Amber initially helped me get my storage unit, Mark helped get my tow unhitched and was very informative and was just great… Brandon was also helpful with my return. Thanks to all the staff you were all so helpful and made my move much easier
Lena J | Premières impressionsThe showing of storage space online was misleading when I arrived to access the space and therefore I had to immediately upgrade the unit which became costly and over budget. I was disappointed with experiencing miscommunication regarding auto payment for my shipment. And when I originally reserved the storage online 11.5.23 my next monthly payment reflect 1.6.24 but when I arrived in person and upgraded the next payment was for 12.6.23. I have spent too much with doing business at UHaul for this to happen upon my arrival as a first time customer.
DEBRA S | Online Move InPrior to the end of my lease, there was an issue with the back fence where it had been pried open. Due to the population around the facility that worried me sometimes however, sadly prior to moving out, I discovered that the unit I was renting was not up to standard, and due to heavy rains that had not occurred during my lease half of my items were destroyed by water. These items included household furniture, furnishings, clothing, and shoes. The other items that were in paper boxes, if they were not destroyed, severe mildew and mold.
Karen S | Expérience généraleI love the staff and location! I always felt protected (it's very secure), great system and very efficient and courteous staff. Definitely recommend!! Appreciate you guys!!
erica w | Expérience générale..
leonardo c | Online Move InIt took 6 days to get an account closed out after telling the manager on-site, texting the manager on the 24-hour access message, closing out on line, calling customer service. Finally had to show up in person to get it closed out. Apparently they had the unit already cleaned out, a new lock placed on it but someone forgot to press 'submit' to close out.
Pamela W | Expérience généraleDid a great job I would come back
CAMERON N | Premières impressionsI would comment but don’t want my storage unit to be destroyed
Brenda B | Premières impressionsRude/unpleasant staff with absolutely no patience.. looks like they had a new girl there and she's asking them for help w/ the look of confusion on her face, they're brushing her off and speaking to her as tho she's irritating them in front of customers. They provided a storage unit, on the 3rd floor, wayyyyyy to the back. I asked if they had anything closer near the elevator and she advised that's all they had.. when I got to the 3rd floor with my first load, immediately off of the elevator were green tags for available units leading to the back of the bldg where my storage unit was. So she in fact lied about availability. And it's supposed to be climate controlled, no air was circulating, through out the bldg, nor the elevator. I didn't even bother going back to the office because I had already driven 15 hrs from FL. Neglecting to mention I couldn't even return my vehicle in at the same facility where my storage unit was reserved. Uhaul sent me 15 min out the way to return my vehicle.
Shavonda B | Premières impressionsStaff are all rude!! Maybe they’re understaff or just mean.
Oscar A | Expérience généraleI came in to rent a U-Haul storage unit was not explained any of the access information by the person who helped open my storage unit. I called and spoke to representative who told me that I could not gain access until the next morning at 8:00 AM due to the sliding door closing promptly at 5:00 PM on Sunday. Therefore, I had to leave all my personal belongings in the hall on the second floor because I was not able to get back inside the building to secure my items and lock the unit. An employee should have provided a tour of the property and showed how to properly utilize the sliding door and the after hours man door that nobody said anything about. Worst experience ever renting a storage. When I called this morning, another representative told me that I could access my unit from 5 AM until 10 PM! The inconsistencies of information provided on access times and lack of customer service in showing me how to use the key card to access the building are my issues and concerns.
Tanisha S | Premières impressionsGreat service
JESSICA S | Expérience généraleClean hallway floors.
Ebony J | Expérience généraleI would have given an excellent as the status but I did have an issue with my security card at one point. But other than that, the staff was very professional and I definitely would recommend this place for storage and moving.
Nikki A | Expérience généraleOnly issue was there was initially, a misunderstanding in reference to a promotion/ special being honored. After the supervisor Kristina came in, the issue was then resolved.
TIMOTHY B | Premières impressionsGreat customer service!
VICTORIA R | Expérience généraleCharged me after I requested move out for an extra month, completely ignored my other move out request.
John F | Expérience généraleI have had great experience in this facility for many years. People are great, great customer service very clean store.
Indalecio P | Expérience généraleOverall experience was great. One thing I don't like is the lack of communication. I paid for at 10x10 but was given two smaller units instead which kind of made it inconvenient.
Erica W | Online Move InI chose below average because uhaul skagit valley location are some racist people. Specifically the manager of the location.
Antwain W | Online Move Inpersonnel at this location are professional and ready to assist in any way possible.
Ross H | Expérience généraleGreat staff from first contact. Helped after unable to secure unit online. They were quick efficient and friendly. Total rental time was less than 15 minutes while they were through with operation of the storage. The code and card for access is a great idea for those who sometimes go cardless like myself
laturvis p | Premières impressionsThe facility was just fine, the constant badgering for a review is annoying.
Mark A | Premières impressionsYour employees was helpful and lock my door when I did not lock it right
willie l | Expérience généraleStorage units are very small!!! Your expected to stack very high and be unsafe!!!
Tammy B | Premières impressionsI was charged a $25!cleaning fee. I left the uhaul clean and left no belongings behind. I also did it receive the size storage I requested.
BILLYE W | Premières impressionsBy far one of the best U-Haul Storages in the USA. Thanks
Ernest P | Expérience généraleOutstanding service from the top to bottom. Best Uhaul I have ever dealt with.
John C | Premières impressionsThe Manager was rude and extremely racist. She was NOT friendly on any terms and I will NEVER do busy there again!!!
joy h | Expérience généraleMy storage unit was auctioned off before I could go and pay for it. I spoke to someone and came to an agreement for paying off my unit. There was lack of communication for corporate to the facility who had my storage and lost all my personal belongings that was personal to me.
tahanna t | Expérience généraleBy far, one of the best storage facilities I've ever used! I just didn't need the unit any longer. If there comes a time I will need one, I'll be back!
Jeff G | Expérience généraleElevator was broken down for too long. We had to lift extremely heavy stuff up the stairs it was too heavy and difficult to do because we couldn't take our stuff back.
LINDA O | Expérience généraleEveryone from renting the truck to getting my storage unit was at best, Great!! Thank You All for the help!!!
William L | Premières impressionsAmber was extremely helpful and accommodated me and my storage needs as best as possible.
joy h | Premières impressionsThe employees here are great.
Kristina E | Expérience généraleI used this facility for two years. Everyone was always helpful. The cleaning person in the indoor storage is awesome and very helpful!
Tanya W | Expérience généraleI called ahead and booked a rental truck as well as a small storage unit. This was an unexpected storage and move of items for a business trip that I was on in Katy TX and I had to fly out in a few hours, so I was in an extreme time constraint. The gentleman on the phone was very helpful, gave me rates, secured a truck, etc. I explained that I would be there in 20 minutes and he had everything for the truck ready. Upon arriving to the location I was handed off to a blonde lady whom I verified that although I was given a 3rd floor storage unit that they had an elevator. She said they had an elevator and I signed all the documents for the storage unit as well. I then left to grab the pallet of materials that I was putting in the storage unit. 30 minutes later I came back to the storage place and was told that, although there is an elevator, that it was broken and I would have to carry everything up to the 3rd floor. I asked the blonde lady why she said that there is an elevator when it's broken and she said "because we do have an elevator". She immediately developed an attitude when I explained that I cannot possibly carry everything by myself up 3 floors (some of the things I'm storing weigh over 500lbs). I explained I'm on a time constraint, that I explained that in person and on the phone and I don't appreciate being mislead and lied to. She then told me to stop raising my voice (I have laryngitis and cannot talk without attempting to talk loudly), that she's not lying, that they DO have an elevator (whether it's actually working apparently is a non-issue to her) and that instead of trying to find another location with adequate storage or being proactive in any way, she said I'm not welcome anymore and she's canceling my storage unit. I had to ask twice for proof that it's cancelled, she yells at me that she's canceling it, grabs the paperwork out of my hand, tears it up and throws it away. In addition to the wasted time, soaking wet conditions, having to unpack and repack the truck, this individual was the rudest, most unpleasant person I've had the pleasure of dealing with in years. Under no circumstances would I employ her and I hope she never deals with another customer again. So instead of using this location I simply went next door, had an incredibly pleasant experience there, paid more for the unit but it was totally worth it. This blonde "manager" is going to ensure that the storage place next door is a successful business for as long as she's employed at your company. Until then I'll never use uhaul again for personal or business purposes.
chad s | Expérience généraleVery good service
Christopher D | Expérience généraleThey should give you a discount for the 5x5x5 on the 5x5x10
Carlos M | Premières impressionsWorked very well, efficient and friendly.
David H | Premières impressionsIt was great costumer service
Donald P | Premières impressionsI requested to end contract in February March and April I was told I had to remove my kick which I did months ago. The manager with colored hair there is very rude and disgusting to all of the customers.
Tirnece H | Expérience généraleAmber is the best!!!
Jeff G | Premières impressionsMove out date was 3-24-2022. I was very please with this facility except the elevator did not work several visits.
Zelma m | Expérience généralebroken elevator i had to carry a lot of boxes using stairs all i heard from stuff was " so sorry elevator is out of service" no help no nothing
Dariusz G | Premières impressionsWe have rented u-haul trailers about a dozen times in the past couple of years because of rebuilding and moving due to Hurricane Harvey flooding. A discount on storage would have been nice. When we were ready to empty the storage unit, the elevator was broken. We had to wait another two weeks to be able to come back and empty the storage unit because that is when our help was available. We think it is wrong that rental is not prorated.
Elisa R | Expérience généraleAll good during the whole time of the service agreement, will definitely come back !!
JUAN H | Expérience généraleI just don't like waiting on the elevator. Stairs should be available without being penalized for opening the door to get out. I waited 15 for the elevator. Not happy with. That but everything else is fine.
Natalya T | Premières impressionsManager doesn’t do her job and was very rude
Angela J | Online Move InThe staff was very accommodating, knowledgable and friendly. With the situation of staff shortage you can tell they are hard workers under stress. There is no need for such extended hours with all the 24/7 options they have available.
AMber S | Premières impressionsThank you! Everyone was helpful, knowledgeable and nice. I would definitely come back.. :)
Aracelle R | Expérience généraleKristina helped me get a truck and a storage unit and was extremely helpful and kind! She made the experience so stress free and I definitely wanted to make sure to give her a special shout out!
Miranda P | Premières impressionsI was charged for a months rent after I moved out on 21 Jan 2021. I called on 22 Jan 2022, I was told I would be refunded on my credit card. I have not been refunded yet.
Henry F | Expérience généraleWe rented a truck, then needed a storage building. The whole process went smoothly.
Judy B | Expérience généraleThe Bathrooms were disgusting, I arrived closer to 11pm and went the next morning and the bathrooms were not touched.
Justin G | Online Move InThe service was excellent from beginning to end. From renting a U-Haul and storage piece of cake will definitely recommend.
Telishia S | Premières impressionsGentleman at desk seemed confused with my online check in and almost charged me twice but we got it figured out and things went well
Callie M | Online Move InI rented at this facility because it was supposed to be 24 hour access but I didn't get it on both units, and it was removed from the one that did have it. No explanation why it wasn't provided for both units or why it was removed from the one. I feel mislead.
Liane J | Online Move In2nd time taking our deposit & charging us over to be overdrawn in our account gets attitude end We call never had money reversed worse customer service
amanda N | Expérience généraleThe service was very good.
Kenneth J | Expérience généraleSome employees are great in that location. Others are just not helpful at all. One guy didn't even look up to say hi even after I said hello. If I didn't say I'm there to pick a lock, he would not even say anything. After I got the lock, I said thank you and no response back. So i just left. Other than that dude, everything else is ok.
Rosemarie C | Premières impressionsThe staff were attentive, knowledgeable, accommodating, and pleasant. The systems in place are easy to understand and help movers safely store their belongings. I would use this facility again. Merci.
Omar S | Premières impressionsNo one was there to help with the unhooking of the trailer. No one answered the phone either. Definitely don't recommend this location
Henry F | Premières impressionsMy experience was extremely pleasant.. The staff was welcoming and helpful..I would highly suggest this facility to friends and family members..
Jackie W | Premières impressionsKristina and Amber are awesome. They are always there to help and answer your questions.
John D | Expérience généraleWorker was super friendly and extremely helpful
Meaghan J | Premières impressionsI received very good service. My reason for leaving was that I needed a bigger storage area and there were not any available so I had to go elsewhere. Merci!
Lupita C | Expérience généraleHad spiders in the unit.
hoyt w | Expérience généraleToo hard to get to loading unloading area due to all the trucks being returned block the way.
mark s | Expérience généraleThe female workers was not polite when it was time to empty out my storage. Apparently I had 2 separate accounts and one wasn't paid on time because of that reason they put a red lock on my unit but did not call or email me instead they sent a letter to a family member for a reminder as if the person lived in Texas how sad I will make sure I don't use that same storage unit as long as those rude people are there
Quenzetta r | Expérience généraleExcellent service
Joy G | Premières impressionsI was given a storage pass card but I was not told how to use it and when I was suppose to use it. So every time I went into the storage the alarm would go off..when I returned my truck the guy behind counter told me what to do.
Brandi L | Premières impressionsThe front desk staff was very kind and helped me make last-minute adjustments for my storage needs. Additionally, a member of the truck staff assisted me in temporarily airing up one of the tires on my personal car (I had hit something on the drive to the facility and my tire was nearly flat when I arrived). The patience, kindness, and expertise of the staff made my move/storage experience as positive as possible.
Heather B | Premières impressionsStaff was nice
Tracy P | Expérience généraleEvery visit is pleasant and moves as quickly as possible. I would use them again.
CATHERINE P | Expérience généraleVery exceptional service. All attendants were very helpful and professional.
Darryl C | Online Move InI was very impressed with not only the staff, but with the overall security of the facility itself…
Lester B | Premières impressionsGreat customer service. Very nice facility.
Ababacar N | Premières impressionsWebsite cited street level access, which to me implied that there would be vehicle access, there is not. The lady who helped me was extremely short and rude.
Nicholas J | Premières impressionsFriendly environment
Kenswill E | Expérience généraleFriendly and helpful associates! Everything was explained. Faculty was clean. Plenty of carts to get your items in and out.
CATHERINE P | Premières impressionsThe entire staff were welcoming and very knowledgeable of all their storages and products!
Tyikee R | Premières impressionsThe manager was amazing I would recommend her
WANDA L | Expérience généraleExcellent service, I was in need of storage for my mom; and you guys were awesome starting from the customer services to the facility. My mother moved into permanent housing, reason why we didn't have a need to continue utilizing the storage Thank you very much
Jessica L | Expérience généraleThe after hours door stopped working after I signed up for the unit. I came to retrieve some items one night and couldn't access my unit. There wasn't a note posted to indicate the door was broken. I called every number posted outside the door, including the General Manager. As of the date and time of this comment, I have not received a call back from the GM. Someone called me and said that they told me the after hours door was not working when I signed up; however, I have no recollection of being told this, I didn't sign anything acknowledging I was told (and I wouldn't have signed up because I needed access after store hours) and there weren't any signs posted. Additionally I was able to access after hours once or twice after I signed up so, in my opinion, that supports my position that I was not informed about the door. The day after I wasn't able to access my unit, I got off work early to get to the office because I thought it was just a access card issue. That's when I was told the door wasn't working and no one had any idea when the door would be fixed. The staff recommended I contact the GM but of course that was useless because I'd already done so and hadn't received a response. I ended up submitting a customer action report (#3164929) and the GM still didn't have the courtesy to contact me. A different worker contacted me, stating what I outlined above. This was by far the worse experience I've ever had with any storage or moving service. I find value in Uhaul trucks but will never use a storage unit.
Kamisi M | Expérience généraleI like the first person who received the tow dolly. However when I returned the 20ft. Truck, the lady was rude. I asked how long I need to wait. She abruptly said ( I am doing payroll I don't have time for you and the other girl is busy.) I asked her for a receipt and she said I should have done it online if I wanted that. I never received a confirmation from anyone my rental was checked in. When i told her the key only opened the passenger door she syed and said ( I got it loudly ). It was the rudest attitude. I was there by 7am. She should have had a kinder spirit
TERRI M | Premières impressionsThank you for unhooking my transport from my truck so I could unload. and I appreciate you offering so many moving carts to make the trips to my unit manageable.
Azjah M | Premières impressionsEveryone was very friendly and helpful. Wonderful experience,
Shari H | Expérience généralePoor customer service and no one is available on site after office closes in case of minor emergencies.
BRENDA Z | Premières impressionsThe only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.
Jolene H | Premières impressionsTodo muy bien
Yenier C | Expérience généraleStaff very helpful
Jeffrey M | Expérience généraleOutstanding! Kristina and the staff were so helpful during our recovery process from Winter Storm Uri. Would highly recommend.
BRUCE S | Premières impressionsThe staff was very friendly. I was super happy with the service. I was going through a very hard time. They made my day look better. I want thank them from the bottom of my heart. The freeze destroyed our home. And they help quickly with a truck and two units. Happy happy happy
INDALECIO R | Premières impressionsGreat customer service and the employees were very professional.
Garvey J | Expérience généraleVery good service friendly Biebel and professional
MACK N | Expérience généraleThe staff was exceptionally helpful.
DAN A | Expérience généraleThe Manager was extremely helpful and courteous and patient.
Mary M | Premières impressionsExcellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.
Moises G | Expérience généraleWe were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.
Robert L | Expérience généraleThe general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I've seen customers come in and belittle the employees here, but what these customers don't realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y'all's head up and keep doing what y'all are doing.
Ashley S | Expérience généraleThe manager attitudes stinks.
Aldo J | Expérience généraleAmber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.
PENELOPE M | Expérience généraleRude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.
Sylvia S | Expérience généraleVery awesome staff. Thank you for hiring great people.
Sthugh B | Premières impressionsVery friendly and helpful. Thank you!
Jean M | Premières impressionsKristina is great. Will recommend this place
Dominic C | Expérience généraleOverall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.
Haley L | Expérience généraleGreat service, the managers there are awesome.
Dominic C | Premières impressionsThe best customer service I have experience in a while
Christopher J | Expérience généraleYour staff is to lean, I was there four hours just putting my truck on the trailer. You can't except one person to do everything in the morning. There should be two people on site at all times!!!
John O | Expérience généraleKristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. Merci
Kristina E | Premières impressionsI bring to my new house a big rat in the refrigerator
Jorge R | Expérience généraleclean, helpful, affordable, safe
Marilyn B | Expérience généraleI really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.
Marjorie G | Expérience généraleI would recommend this place to anyone.
Linda G | Expérience généraleVery good customer service
David F | Premières impressionsThe staff and service was excellent!
Willie H | Premières impressions