Customer Reviews for U-Haul Moving & Storage of Keene

Évaluation :

3

The service was nice, the vehicle i rented was older. The window wipers came off in transit. When I looked at the wipers to reset them I noticed they were old and needed replacement, the drivers door needed to be shut hard to seat it. I've always had a good experience with Uhaul employees, this was the first time that the equipment I rented had minor issues. But for the money we spend renting Uhaul equipment there shouldn't be any issues in my opinion.

Évaluation :

4

the man working sunday morning, april 7th, was extremely helpful and got us on our way quickly. I appreciated his calm professionalism on a sleepy sunday morning!

Évaluation :

5

The truck only had 35 miles of fuel,

Évaluation :

5

Amanda and her staff are the best and excel at customer service, this is by far the best U-Haul.

Évaluation :

4

Boxes overpriced. Much higher than company store.

Évaluation :

3

I rented the 5x8 cargo trailer. It was old, rusty & unclean inside... and I discovered when I loaded later that the right side tie-down rings had been jammed into the floor, and I was able to use them only with the help of someone nearby. Worse, the latching mechanism was rusted and didn't align well, though better than the old 6x12 cargo trailer I rented from this location last time, which was even worse - when I injured my hand forcing it to open/close. I was told that the 5x8 cargo trailer I rented for 2 days was the only one available for "local", so I was stuck with yet another old, rusty trailer. Additionally, the clerk who rented to me tried to overcharge me, but I showed him the reservation and he made the correction. He also failed to adequately secure the ball hitch, as I found when I pulled over shortly after leaving the yard, thinking the hitch was making more noise than usual...I tightened it about 6-8 more turns! The return process was fine. My biggest complaint, though, is with UHaul's overt or tacit policy to have "local" rental trailers be limited in number at local dealers and worse, in very poor condition. One would think that "local rentals" would have priority for quality units to encourage folks to use them in their own community.

Évaluation :

5

People working were so friendly and kind

Évaluation :

4

All the staff I interacted with were friendly and helpful.

Évaluation :

5

Friendly overall .Michael was efficient .Pleasant.

Évaluation :

5

My father recently sold his house and we've been able to successfully move his belongings, fast and easy because of your great service. Merci.

Évaluation :

5

The staff were very nice and helpful.

Évaluation :

5

Very friendly and helpful.

Évaluation :

5

Zachery was patient and accommodating. Very good guy. Take care of employees like that. Thanks. Neil Ackley

Évaluation :

5

very easy process

Évaluation :

5

Amanda and her crew run a helpful, knowledgeable shop.

Évaluation :

4

Very friendly. Very professional. Very fast.

Évaluation :

5

Amanda and her crew (Matt, Michael, Mike and Matt) are all excellent to do business with. Very understanding and helpful! The best U-haul location I have ever experienced! Thanks, guys!

Évaluation :

2

The parking lot was tiny and there no spots available for parking a car.

Évaluation :

5

All Good 👍

Évaluation :

5

Customer service very good!

Évaluation :

4

The truck was very clean inside. You could tell it had been smoked in which is not ideal in my case who has asthma. But the process of getting the truck and returning it was very easy!!

Évaluation :

5

Amanda Giglio was AMAZING and the two men that were working with her were awesome as well on 02/15 They made sure we had the right information we needed. It was our first time hooking a trailer up to our truck, and they made sure we knew how to operate it, we had the right tools needed for a seamless trip, and we were on the way in no time. These three were such a great team and made the experience awesome.

Évaluation :

5

Great place ! Clean knowledgeable and friendly. I would definitely recommend this UHAUL thanks !

Évaluation :

5

Great experience thank you so much

Évaluation :

4

The only thing that was wrong is it was wet inside the trailer in one part

Évaluation :

5

The check in process is painful. I ran out of picture options after trying to note everything I couldn't see on the photos provided. It did feel like I was doing staff work, noting all the dents and dings. I also do not like that you require a cell phone to activate the check in process. I understand that companies find it convenient, but I don't want texts from any company. Surely you've been around long enough that there are other alternatives - like email or having a customer service representative walk the customer through the inspection process. The staff was nice.

Évaluation :

5

We particularly appreciated the friendliness and understanding of the staff, and their care and flexibility.

Évaluation :

5

Prompt and excellent service.

Évaluation :

5

All of the staff were friendly and helpful. 10/10 facility and staff. Michael is an excellent staff member.

Évaluation :

4

It's good

Évaluation :

3

Dropped off truck . Wrong spot was told to get it and return in front . Get truck bring to the door gentleman says . Have a good day . No customer service . Sad

Évaluation :

2

When I arrived to pick up the trailer rental, I had to wait for about 15mins while the crew continued to clean vehicles that had been returned. They were working right outside the showroom and had seen me come in and waiting at the counter. I finally went outside, told them that I was here to pick up a rental, and asked if there was someone that could help me at the counter. The person that eventually came in to help me did not stop cleaning but said that they would be in shortly. There was no other customer inside the showroom or outside by the vehicles being cleaned. I believe that a customer with a pre-arranged rental should be the priority, not clean up duties of any kind. I understand that the office can be busy with customers and I regularly have to wait my turn in line- not a problem. However, being ignored at the counter for an extended period of time and having my request for service brushed off rather rudely is not acceptable.

Évaluation :

5

Amanda is amazing!! Very helpful and thoughtful.

Évaluation :

4

simple to drop off

Évaluation :

1

The gentleman we spoke to when getting the uhaul was great. The "man" we returned the uhaul too was rude. We won't be going back. We will go to Penske.

Évaluation :

1

Make it verbally clear to customers BEFORE driving their vehicle off the lot, that the customer (NOT u-Haul) is responsible for the condition of the vehicle's exterior. It should be made VERBALLY CLEAR that u-Haul is not responsible for having recorded all scratches and dents, but that it is the customer's responsibility to TAKE PHOTOS of whole vehicle before driving it off the lot. Otherwise, if the attendant who "closely inspects" the vehicle upon its return discovers a small thumb-sized dent on the bottom of the driver's door (as happened to me) that was not previously recorded, even if the customer is sure it did not occur during their use of the vehicle, and even if said customer has purchased extra insurance (as I did) they will be charged $150. deductible because WITHOUT PHOTOS TO PROVE INNOCENCE A CUSTOMER IS ASSUMED GUILTY. Yes, "Guilty until proven innocent" is the u-Haul motto. Consider me one very unhappy customer who is unafraid of spreading the word to others of my disappointing experience with u-Haul.

Évaluation :

3

Have office equipment working so they can print receipts. I'm filling out review before I have received any type of receipt

Évaluation :

3

The space was too small and over priced. I found a more competitive space to rent that was near enough.

Évaluation :

5

Associate was extremely helpful as well as knowledgeable on the entire process and the trailer. Made the entire process very smooth and easy.

Évaluation :

5

Great service. Thank you!

Évaluation :

3

Air in tires was lower than recommended but compressor unavailable to put air in. Difficult to view pictures in link provided as internet at location unreliable. Staff was pleasant.

Évaluation :

4

worked well for us; became a bit pricy for storing stuff tho THX

Évaluation :

4

Easy experience. Equipment was what I needed. Was able to drop off after hours.

Évaluation :

5

Everything was great, thank you

Évaluation :

5

The staff that were working that day were very helpful friendly and efficient. Outstanding customer service. Merci.

Évaluation :

3

You need to charge the price you advertise and the price you actually pay. You charged me 100 dollars over the advertised price. You need to give the customer an itemized receipt.

Évaluation :

4

The dolly in the truck was rusted out and had broken welds making it difficult to use. And the app was impossible. It would freeze up when trying to upload the picture of the mileage at pick-up and it happened again at return. Because it wouldn't let the photo upload there was no way to continue and it booted me out several times. When trying to return using the QR code it had me change my password multiple times which was brutal in the cold, and then wouldn't accept the new password. Outside of that your staff was great and I really appreciated all their help! I have used this location before and (hopefully not too soon, lol) use them in the future. Merci!

Évaluation :

5

Staff was awesome, knowledgeable, and attentive.

Évaluation :

3

Very chaotic in the return area but the young man who helped me was kind, courteous, efficient.

Évaluation :

5

The only issues I had was the drivers door would not close all the time. The wait time when I returned the truck was long, so had to stand around and wait.

Évaluation :

5

Both people I dealt with were excellent , friendly and helpful. I could not actually check to see availability of the car trailer I needed. We site needs to be improved.

Évaluation :

5

Good box truck was pretty good on gas clean ran fine no complaints very fast and great service 👍

Évaluation :

2

Was told i would get 1st month free and did not then i purchased 24 hr access but when going to access after hours it wont allow. I had 20 days to move and havent been able to get in now i have 18 days. Not impressed

Évaluation :

5

Very nice customer service guy by the name of Matt.

Évaluation :

5

Amanda (head of staff) was extremely knowledgeable and helpful. Excellent service by all.

Évaluation :

5

Great staff and very helpful.

Évaluation :

3

I was able to get a unit elsewhere. It is twice the size and a lower price than the 5 by 7

Évaluation :

5

The facility & staff were both good for the most part. The infuriating part was on the day I arrived to empty my unit. Some staff member had placed a lock on my unit. Noah in the office was a nightmare to deal with. He checked the computer & verified that I wasn't late wi payment, which is usually why u-haul staff place lock on customer locker. I had 2 helpers that I was paying by the hour. Noah was uncommunicative & beyond ridiculous to deal with. After standing around waiting to get into my unit for about an hour, Noah finally shows up to unlock my unit & informs me that he wouldn't unlock the unit without his manager's approval bc it would cost him his job. WTF ?? Who locked my door in the first place?? Why did they lock it?? Why did it take Noah an hour to act, even though he could clearly see that I was paid up?? I told him that I was paying helpers by the hour but nothing would budge this employee into action. So highly disappointed in the final day in my final interaction with U-Haul Keene. I never did receive any explanation or apology for my unit being locked & the inconvenience that was unnecessarily created

Évaluation :

2

Over a 2 year span I had had 2 storage units, 1 was a short term rental unit #1110 and the other unit #1414 I recently closed out on 3/11 or 3/12…I checked on my acct on 3/15 and #1414 didn’t show moved out yet.. It did show #1110 moved out as well as # 1416 as moved out, I never used #1416!! So there is an issue with your system…You have had several price increases during my 2 years of business and I only received 1 email advising of price increases…The reason for this last move is I found a unit with same specs. for $110 per month in a climate controlled building, saving me $60 per month…

Évaluation :

4

I was very pleased with renting a van and a huge truck along w a storage unit. Uhaul staff was helpful and kind. Moving is not pleasant and UhUl staff helped a difficult time easier and stress free. I recommend uhaul for a storage unit and/or truck.

Évaluation :

5

I was confused on how to get in to my storage unit, and the gentleman in the store section had someone replace him to personally guide me, which was very much appreciated.

Évaluation :

5

It is a nice storage facility. The staff.is great.

Évaluation :

5

Having a second storage unit was very helpful when my first one was full. Thank you U-haul.

Évaluation :

5

Overall excellent experience with vehicle & storage rentals. A+++

Évaluation :

5

The staff is uncommonly kind, attentive, efficient and helpful. The storage unit is nice. Secure with easy access. Super tidy.

Évaluation :

5

The keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.

Évaluation :

5

Area around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.

Évaluation :

2

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I'm not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Évaluation :

5

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Évaluation :

5

The person who checked us in was very very helpful!

Évaluation :

5

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Évaluation :

5

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Évaluation :

5

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

Évaluation :

5

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Évaluation :

5

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

Évaluation :

5

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Évaluation :

5

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Évaluation :

5

Amanda was very friendly and helpful. She deserves a raise!

Évaluation :

3

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn't work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

Évaluation :

5

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Évaluation :

5

Amanda was fantastic. She had too many customers at once and handled it well.

Évaluation :

3

The latch on the door was broken and I couldn't access it for about a day and a half while it was being repaired. It was resolved.

Évaluation :

2

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn't purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Évaluation :

3

Your storage units are to much money for a 10 by 5.

Évaluation :

5

They were quick to help with all of our moving and storage needs from Virginia to NH.

Évaluation :

4

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Évaluation :

5

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Évaluation :

5

Amanda was very helpful and friendly.

Évaluation :

4

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Évaluation :

4

Would use uhaul again in the future if needed.

Évaluation :

5

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Évaluation :

5

Excellent!

Évaluation :

5

Great communications

Évaluation :

5

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100 %. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

Évaluation :

5

Great place to store your belongings without worry.

Évaluation :

5

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Évaluation :

5

I had a great experience thank you.

Évaluation :

4

Check in process for my free month storage was handled efficiently.

Évaluation :

5

Jonathan was very helpful and always pleasant to deal with.

Évaluation :

3

People were nice and helpful but more staff needed on weekends during busy hours.

Évaluation :

5

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

Évaluation :

2

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

Évaluation :

5

Good experience

Évaluation :

2

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!