Customer Reviews for U-Haul Moving & Storage of Kingsport

2 276 évaluations

1805 E Stone Dr   Kingsport, TN 37660

(423) 343-5593

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(423) 343-5593

1805 E Stone Dr
Kingsport, TN 37660

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The vehicle had almost 168 000 and drove like it. The rear suspension left a lot to be desired. My experience with U-Haul personnel was outstanding! They were extremely helpful and were genuinely concerned about the service they rendered, concerning myself, the vehicle, and the storage unit.

David Vanderwyst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vannie laney 
Évaluation :
5

Everything went smoothly!

Mary Jane Clubb 
Évaluation :
5

Check out was quick

Bruno Alatorre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda Ingram 
Évaluation :
5

I had so much trouble with three pickup locations in Milwaukee. The drop-off location in Kingsport was great, however. The associates were friendly, knowledgeable and helpful.

Rhonda Ingram 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Waltz 
Évaluation :
5

I'm absolutely impressed with the staff and the condition of the storage unit.

DAVID VANDERWYST  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron Ladd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Castorno  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON HALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Pearce 
Évaluation :
5

These are the best UHaul people I have ever dealt with!

Scott Eddlemon 
Évaluation :
5

It's a really nice place and the best amenity was the large overhead inside loading bays. I've never seen that before in a Uhaul storage facility.

Eric Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Oquinn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Simpson 
Évaluation :
5

Staff was courteous,good communications and answered all my questions. Will use them again

Randy Tipton 
Évaluation :
1

Charged an extra $400 with no refund

James Meeks 
Évaluation :
3

Everything went OK except for the screwup on the contract. Almost ran out of gas because of it. U-H finally fixed everything next day. This is the third time I have ever rented a U-H truck and something has gone wrong every time.

Fred Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

penny bishop 
Évaluation :
5

The girl with the blue hair was super helpful and had great customer service. Merci!

Kevin Eklund 
Évaluation :
4

Had no problems with the personal service just a fuel confirmation issue overall good rental would use again just don’t like the internet check out and in would rather it be a individual from the location double check gas gauge out as they do the return

Diana gorman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Prusha  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Mcburney 
Évaluation :
5

The staff was great and the service was excellent!

Alfredo Gutierrez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan Gentry 
Évaluation :
2

Gave me a trailer with broken straps, which made my driver stay an extra day and cost me $300 more for putting him behind

Lawrence Gregg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Johnson 
Évaluation :
5

Overall the whole U-Haul experience has become exponentially better since the late 1990's-early 2000's. We've rented so many times since then that I've lost count! Back in those days, the JH trucks were the good ole International diesels!! The only thing that I see different between U-Haul and their competitors is that their equipment isn't as clean. By that I mean, my sister rented from Penske a few years back and their trucks were washed, vacuumed and wiped down inside. Otherwise, I'm happy to be a U-Haul customer. Oh and my wife said that it's nice how the repurposed K-Mart locations have a sign honoring the once great retailer.

Ralph Downs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Haselton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl Duncan 
Évaluation :
3

Give a talk to the employees to not flirt with the customers and asking about their personal information.

Nathan Self 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Gunter Kinsler 
Évaluation :
1

upon arrival as I was checking in, I found that my reservation for a 10×15×10 was rented to someone else. The staff rented me a 10×10 and a 5× 10 for the same price as the original unit. I could do nothing but to accept the solution. Was I happy? No. I had no choice. Not sure if I would use your company again or recommend it to someone else.

linda pope  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A Denise C Douglas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Richardson 
Évaluation :
4

Bright beam was out and truck had seen it’s better days!

Kelly Robinson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Erik Hawkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Montressor 
Évaluation :
2

Your staff needs to work on their Customer service skills. Not friendly.

Kimberly Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Trivette 
Évaluation :
2

Call and tell the customer if something went wrong before arriving back to pick the vehicle up. Wiring looked to have been done by a first grader on the hitch. Was laid up in the back of my van and not even ran down to the hitch. Told me to go to JC to get them to wire it correctly. Not friendly at all. Refused to do any adjustments and sent the tech out to finally work with myself to run it down to the hitch itself. Still no adjustments on the bill. My van had a cut out with a plug to run a hitch wire through and was told they would need to drill a hole on the back side of my tail light. Very unprofessional and rude. Tech that helped me run the wire was great, the other girl that helped and that originally ran the wire was a joke and rude. They literally moved everything in the back of my van, had greasy handprints on my office desk I had in the back of my van. Nothing was placed back correctly. Screws underneath wasn't screwed all the way back up. Very poor job and service.

Bobby Gillenwater 
Évaluation :
5

Nothing. Everything was great.

patricia fink 
Évaluation :
1

Provide associates better training on dealing with customers. Amanda called and pestered my wife because she could not find an equipment I had dropped of the previous night. She later found it on the compound. I rent regularly from stone drive and I'm not pleased with her conduct.

Dorm Kpedor 
Évaluation :
5

Very well maintained, and very secure . With a security card and lock and alarms this is a very secure storage facility and very clean and friendly.

JEFFREY LILLY  |  Expérience générale 
Évaluation :
3

I rented this during a move from NC to TN, we had snow weather the week before. When we arrived to the facility in TN they are snow plowed everything in the parking lot. I guess to make sure they could rent the trucks and trailers. But the rest of the parking lot and the walkways were still snow packed and icy. We was unloading a 15ft trailer and of course they gave us a unit that was the farthest away. With no side door available it took 6 hours with 4 people unloading it l. Completely ridiculous plus not to count how many times we fell and slipped because I don't know why the facility didn't care about the customers needing to get to the storage units they were paying for. Then the other bad experience was when the snow melted all the water was coming into my unit plus 2 other units, after waiting for 20 mins cause there was only one guy behind the counter as the other workers were out front smoking and talking in their phones I told him and he didn't seem to care that water was seeping into units! I got my stuff out as quick as I could and went to another storage facility unfortunately.

JEREMY BRUNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS STALLARD  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE BERRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah Grizzle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM COLLINWORTH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDELL BISHOP  |  Expérience générale 
Évaluation :
5

Everything was perfect and quick!! Very nice employees

Raymond Bright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE LAWSON 
Évaluation :
5

Both employees that helped me were very polite and professional. My hats off to them, please let them know it was much appreciated.

chris bandy 
Évaluation :
5

In the past, I received a precheckin email. I did not get the email this time. It was not a problem; I was checked in in less than 5 minutes.

Dewey Fuller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL MASON  |  Premières impressions 
Évaluation :
5

Good customer service.

ted laughren 
Évaluation :
5

The staff, Trevor, and then the young lady agent, who assisted me to actually do the contract. We're extremely professional, friendly, courteous, and made the experience. Very smooth. I was very impressed with U-Haul staff. Thanks for being a great place to rent from.

Terry Bloemsma  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam burke 
Évaluation :
5

Corp owed location - Excellent service on return in and out in less than 5 minutes

Chuck Barber 
Évaluation :
5

I was very impressed with the professional, courteous, kind and helpful service at this U-Haul. They all did an exceptional job of making a truck rental and storage rental very easy and an enjoyable experience. Thank you to all.

Terry Bloemsma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan McCowan 
Évaluation :
5

I cannot say enough about how friendly and accommodating the staff was! Having people and a safe place to store my things while I moved up north gave me such peace of mind in an otherwise stressful situation. Thank you Kingsport staff for going above and beyond!!!

GINNY HAWKINS  |  Expérience générale 
Évaluation :
5

The device here was outstanding then went up and being out standing I would tell everybody about u haul thank you for helping me out when I needed the help

Robert Monk  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette Johnson 
Évaluation :
5

No issues really. Was a chilly morning so I had to wait a little for the windows to defrost. Don't know if the previous customer didn't do the pre-rental walkaround or not, but there were several dents/dings/scratches not documented prior to my walkaround.....I took several pictures to update the rental's file. Nice and easy process.

Curtis Schilling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark Hornick 
Évaluation :
4

The location was convenient the process was quick and the customer service upon drop off was friendly. However the customer service on pick up, while friendly, had the overtones of presuming I was going to be a bad customer. The matter in which my credit card information was taken, my contact information, and two additional contacts just seemed assuming. When I made light of it she explained that they have had trucks stolen, so I can understand why they would worry about that. But the tone was just odd as if I might do that as well. From a process point of view I realized she is just following protocol but it is very strange that I would not be able to leave without to contacts having answered the phone. I find this particularly interesting considering the side of the van says you can sell check out a vehicle, which clearly would not involve the same check-in process she was putting me through. In addition two days later I needed to run to vehicle again in a different location was open and so I reserved from there. Upon pickup there was no request for additional contacts and certainly not standing there calling them while I waited. Completely I understand if that other location has had stolen vehicles The need to be diligent and collecting contact information, but the customer should not be made to feel like they are not trustworthy.

MIKE OSWALT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Dingus 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Johnson   |  Premières impressions 
Évaluation :
3

Unfortunately I live in a small town. So not a huge selection of providers. 1st off the 2 times I've rented and picked up at this location the the worker that attended to us used the time to hook up my vehicle as a smoke break. You have to open the back of the vehicle so my car both times smelled of cigarette smoke. As a non smoker this is unacceptable. This most recent rental reeked of a horrible smell. I had to leave the doors open before we could try to load. I had to use sprays and Lysol to help with the odor. Next time I'll either use a different location or inspect the inside of the hauler better. I also prefer the newer model with a ramp which I can never seem to get except in a bigger city.

Lura Cummings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Starnes  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sarah pitts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Chadwick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Blanchard 
Évaluation :
4

Overall, my experience with this location was great. I was able to check in in just a few minutes. The open trailer I was renting had leaves in back that had not been cleaned out. Minor issue. The Uhaul inspection app allowed me to comment on the leaves and to take a picture to document that the trailer needed cleaning when I picked it up. Other than the leaves, the trailer was in great shape. Tires and the overall condition was good.

Dewey Fuller 
Évaluation :
4

The process was easy enough however, the lockbox to get your key is not covered so if it's raining, you get soaked. Also, the numbers on the Tumblr lock no longer have any highlighting paint on them so they are difficult to read when you are picking up early a.m. in the dark even with the lights in the parking lot on. During the trip, which was four days, we discovered the horn does not work, the passenger seat belt ratchet strap does not work, and the automatic headlights did not work. All of these were easily to overcome, just a little frustrating. The people were excellent and extremely helpful both in person and on the phone. The facility was well laid out and clean and I would definitely rent again.

EVALYN SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY SMITH 
Évaluation :
5

Staff very friendly and helpful and building clean and nice.

Carolyn Hoard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Short  |  Expérience générale 
Évaluation :
3

Customer check-in/staff experience was subpar. The return equipment experience/staff was much better. I would also like to understand why the need to repeat everything I did during the reservation process (to expedite the time spent during the check-in). All the prearrival work was repeated and then some. Also your pricing is not transparent, I was surprised with hidden fees.

Kevin Cross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LADD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Paden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY LANE  |  Expérience générale 
Évaluation :
5

Didn't see much that needed improved on. Nice place friendly fast service. In and out

allen newll 
Évaluation :
3

Very slow service. Even tho

Deborah Mykytka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE CRAWFORD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn Culbertson  |  Expérience générale 
Évaluation :
5

Friendly staff, great experience

Kelly Pritchard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn Culbertson  |  Online Move In 
Évaluation :
5

Very nice facility

Spencer Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Kandow  |  Expérience générale 
Évaluation :
5

Great service, friendly people

allen newll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELPHILLIP GMYREK 
Évaluation :
1

The service you provide Need to be more specific about your fees and change your rules on a holding down payment on the uhual rentals. I had originally went to the Johnson city location and was treated very disrespectfully and had rude services from the workers at this location , no one could give me information on what size the car haulers were so I had decided to go to Kingsp ort. The lady who helped me originally to get the car hauler in Kingsport, was fantastic she went above and beyond despite having issues with her computer and it messing up and giving her problems. however I was lead to believe the equipment was the right size . I drove two and a half hours and couldn't even use it so my entire trip was a waste of money on top of that I was told I would not be paying anymore fees and was charged a little over 7$ for the taxes for after hour rentals which I was still in my 24hr rental time when it was returned . I also had to pay 75 dollars for a down payment holding fee after I got my car hauler I payed in cash. I was told I couldn't pay the amount I had to put extra money down and then pick it back up tomorrow . My payment was 64 with taxes and I got 4$ back from the entire bit of money I put down. I feel like this is very misleading, as I was lead to believe I would be getting more back then what I got. The workers there who I had to deal with at the Kingsport location werent understanding when I went to get my money back and didn't seem like they knew what they were doing the girl went to the back to get help and the lady was rude in the way she spoke . I just feel like I should have gotten the entire amount back and not having been "taxed" for something that was paid upfront.

Isabella Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Falin  |  Expérience générale 
Évaluation :
5

This is a great space to use to store our stuff as we get our home ready to sell. Very clean place and love the ability to drive in out of the rain to unload our stuff!

Kevin Fiorini  |  Online Move In 
Évaluation :
5

EXTREMELY easy sight to access and drop off. Personnel got me in and out in minutes

Willis Potts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady Barrow 
Évaluation :
5

The staff were quick and professional. They called me at the time my equipment was due and I told them I would like to extend it for two days and they handled it with no problem. When I dropped the equipment off, they greeted me outside as soon as I pulled up. This is different than other locations where I have had to go inside and hunt someone down. Very pleasant experience.

reuben robertson 
Évaluation :
5

Overall good!

Chris Wilson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EARL NELSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS BARKER 
Évaluation :
5

The overall experience was great apart from the key lockbox issue. Collected the truck out of hours and had an issue with the combination lock as it wouldn't open despite many attempts. Was lucky someone who works there came in early and was able to help with the issue. Updating to a much easier to access locks would be great as it wasn't fun figuring it out in the cold.

Kent Chesster Oboza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deena Bryant  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina OQuinn 
Évaluation :
5

The person working the register was efficient and friendly.

kristen tatum 
Évaluation :
1

I've used this location prob 8 times on the last two years and I've always been told to lock the key in the truck when returning it. This time they tried to charge me a $100 fee for doing what I've always previously done and what I was told to do. She even lied and said she told me to return the key into some kind of box and she never told me that. I will not pay it and I will be going through enterprise in the future. They always find the littlest things to charge extra after the fact no matter what you do. I'm done with Uhaul.

Samantha Stick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremey Boggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hillman 
Évaluation :
5

Nothing, The store was clean. The employees were all professional. I was very happy with my experience.

mike hensley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david mosley 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marcus Powell 
Évaluation :
3

Service à la clientèle

Amber Finch 
Évaluation :
1

they're always so rude and judgmental at this u haul facility. the dark dark brown haired girl who works often on the left side when you go in, is always so hateful. She does not have a personality and seems like she does not want to be there.

lacy couch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen gillenwater 
Évaluation :
5

Really need to update some of your fleet. The truck I rented had no way to charge my cell phone. Would have been helpful.

Richard Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ROMERO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Sarber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Ketron 
Évaluation :
5

The people in traffic section of U-Haul was very rude and not helpful at all. Madison in Kingsport did a great job and took care of my problem for me. Restored my future business with U-Haul

CHRISTOPHER DEAN 
Évaluation :
5

I loved renting from uhaul Everyone was friendly and so helpful Very secure and clean Would definitely 💯 recommend

Julie Novak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen stalter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Sherlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn wudtke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Sours 
Évaluation :
5

Nothing! Great staff and great equipment.

Kingsport Housin and Redevelopment 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Rivers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope Salyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Sternenberg  |  Expérience générale 
Évaluation :
4

I was really needing the 24hour access and had to go to universal storage because of that. My hours are 3rd shift so I sleep all day and needed after hours access

Billy France  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD SURGENER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Kersey  |  Expérience générale 
Évaluation :
5

Amanda was so friendly and helpful, great customer service.

Nicole Lawrence  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNA RAIMONDI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Campbell  |  Expérience générale 
Évaluation :
5

Excellent service at this facility. Spotlessly clean, convenient, and friendly help!

Mark Peace  |  Online Move In 
Évaluation :
5

Staff was very helpful and move in process was very smooth. Very pleased.

rick davis  |  Online Move In 
Évaluation :
1

Unit was infested with roaches and manager was not willing to compensate me for the expense associated with mitigating the problem. After 15 months of renting at this facility, all I wanted was to cover the cost of buying plastic containers to get my belongings out of cardboard. Would not recommend.

sadie Hutson  |  Expérience générale 
Évaluation :
5

Great place to store things 👌🏻

Heather Langley  |  Expérience générale 
Évaluation :
4

Not being able to get 24 hour access online is upsetting that should be an option

Billy France  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECIL WADKINS  |  Expérience générale 
Évaluation :
5

Kelly was very helpful and courteous and answered all my questions. Only negative thing to say is that my card doesn't work very well. When I swipe for the alarm, it welcomes me but then when I go to swipe for the door, it denies me over and over and over. Then I go back to swipe again for the alarm and go back to swipe for the door and it works but it takes seven or eight tries to get the doors to open. It always turns off the alarm, but it doesn't always swipe for the doors.

Jo Ann Grigsby  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIna Mulvane  |  Premières impressions 
Évaluation :
5

The staff were both genuinely very helpful and graciously effective thank you

BEVERLY COX  |  Expérience générale 
Évaluation :
4

The facility could use some more repairs. The floor in certain places was pretty beat up and also looked unfinished.

Cesar Alcazar  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle luster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Byrd  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa beckernick  |  Expérience générale 
Évaluation :
3

Facility is very nice, great truck selection and availability. Female store staff are not very helpful nor friendly. I have had to go into the office at least 4 separate times and same experience everytime. Usually 2-3 women there, been served by 3 different women. Same bad experience, rude, doesn't greet or acknowledge you, short, unhelpful and just leave upset. This is not typical for other uhaul places. Very disappointed.

Esther Webster  |  Expérience générale 
Évaluation :
5

Thank you very friendly place.

JOHN GYURCSIK  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany Bowery  |  Expérience générale 
Évaluation :
1

My unit was broken into and no one from uhaul was concerned and offered any help. The manager Kelly Prichard Would not let us see the security videos. Told us to leave and just said claim the loss on your insurance! The police went and they told them their were no security cameras except out front nothing inside, that was not true. Really bad experience don't use this facility, my experience Says use some one else!

bill slinkard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jetro Gidion  |  Premières impressions 
Évaluation :
5

Love this place! Very clean and climate controlled. Competitive prices with friendly, knowledgable staff. I needed a larger unit and one was not available. I was able to leave my name and was contacted shortly to gain access to one large enough to meet my needs. I highly recommend this facility.

sandra vickars  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODY DINGUS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Roberts  |  Online Move In 
Évaluation :
4

Should be 24 hours and all climate controlled

Joshua Fields  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christa Anderson  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christa Anderson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Auen  |  Premières impressions 
Évaluation :
2

After paying storage for over 2YEARS,you guys want to charge $5 for a card to get inside to my unit, then have the audacity to want the card back,telling me I'd doesn't matter if it's 10 minutes or 5 years I have the card,you need it back or I'll be "charged"...WTF kinda petty move is that?,especially over $5??

Robbie Cole  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jo Turner  |  Online Move In 
Évaluation :
5

Cordial friendly staff.Easy access in a convenient location.

STEVE RUTTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Tunis  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrena Burleson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Cook  |  Expérience générale 
Évaluation :
5

Very Clean, organized and well maintained! Staff was very helpful and informative!

Stephanie Rambo-Seals  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey Fleenor  |  Online Move In 
Évaluation :
5

Staff was very friendly and helpful, facility very clean and I like the fact it’s climate controlled.

MARVA HUBBARD  |  Premières impressions 
Évaluation :
2

After our first month, we never received a bill until they sent us a past due notice with a late fee. I called the 800 number to have this corrected and was told to reach out to local branch and they could remove the fee and confirm that the bills were being sent to the correct address. Upon calling the local brach, I spoke to Kelly Pritchard, the general manager, who informed me that they do not send out bills (I'm not sure how you can offer a monthly service without sending out bills by mail or email). I asked to be set up on an auto bill and have the late fee removed. She became very agitated and rude. After several minutes on the phone she put the phone down, without saying goodbye or that she was transferring me, and handed the call off to one of her subordinates, who was very pleasant. She informed me that Kelly had approved for me to be credited back the late fee. After several months in there, I was mailed a letter informing me that my rates would be raised effective 7/1/2023 so I decided to pull everything out of the unit. I would also comment that, even though it is a climate controlled facility, there is a sign stating that temperatures range from 75-85 degrees. We were there a couple times and it was over 80 degrees inside the facility. I think this is quite high for a climate controlled space, especially for the monthly cost.

Michael omland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Lambert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY YEATTS  |  Expérience générale 
Évaluation :
5

Renting here was good for me. People were helpful and friendly and I liked the setup. However the question with the cleanliness, I just noticed after adding all the new units is wasn't kept up as well. However, I would rent here again. Positive experience. Merci.

Jamie hendrick  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT HIGGINS  |  Premières impressions 
Évaluation :
2

The facility and service was fine. However, due to logistics and closing date on our new home, our storage billed to my credit card 1 day before we could retrieve our belongings. I asked about a refund or prorate for the monthly charge and was informed that they do not give refunds. This is a bad business practice and therefore I will always recommend people to find another source of storage.

Phillip Lane  |  Expérience générale 
Évaluation :
3

I now have three units at the facility. Overall it is very nice. However, I am concerned because I have seen German cockroaches crawling the halls both times I have been at the facility.

Amanda Schuchhardt  |  Online Move In 
Évaluation :
2

I always feel like I'm cattle being rushed through the line when I'm dealing with this location. The sales people at the counter are too fast, to a point where things aren't explained properly and you miss half of what they say and you end up paying for items you would have declined had they mentioned them where you could understand them. I talk fast, and even I can't understand half of it. When calling to make a payment on our unit, they're always in too big of a hurry and are not nice at all. The ONLY nice worker there is named Leslie. She's the only one I'd like to deal with at this location. Everyone else needs to take some customer service notes from her. I've worked with the public for 15 years in different jobs and I've never treated anyone the way they do here. Also, the day I rented the unit, the man rushed me so fast I had to practically run to keep up with him. Advice: Slow down, make sure customers understand everything, and if not take the time to make sure they do. You're not getting paid by the amount of people you get through your line, so chill.

Stephanie Tate  |  Premières impressions 
Évaluation :
5

Thank you so much!

KRISTIE BAILEY  |  Expérience générale 
Évaluation :
4

I was needing a 10x10 and didn't know untill after my purchase that I had 2- 10x5's.. I also was unaware that the building couldn't be accessed after 10 pm.. my truck was due back at 11pm.. but when I showed up a little after 10 I couldn't unload the truck so I had to rent for another day and refuel the truck since I had to drive it back home then back in the morning to unload..

Tomidallas Klepper  |  Online Move In 
Évaluation :
5

Very clean and always friendly staff.

Amy Dykes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim wilson  |  Expérience générale 
Évaluation :
5

Wish I could access building after 10pm Should be 24hr..

Jillian Stapleton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RogeR Johnson  |  Expérience générale 
Évaluation :
5

Dakota and Jesse with Mighty Movers were 5 stars excellent!

DEANNA WOODS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer Gilliam  |  Expérience générale 
Évaluation :
5

Everyone was so kind and patient

Regina Buchanan  |  Premières impressions 
Évaluation :
3

We used 3 units from the location over the last year. The manager is absolutely rude and unfriendly. While the overall space was clean they need to make some upgrades, fix the flooring, some doors never worked the entire time we rented there, clean and properly stock the bathroom, and clean the carts occasionally.

Joshua Kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hank Kingg  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alan goldie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MistyLea Cloud  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Garber  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk Hochhalter  |  Expérience générale 
Évaluation :
5

Very impressive facility with excellent security and easy entrance and exit procedures. Very helpful staff. My move-out was quick and efficient. Overall, a great experience with U-Hau!

Wayne Johnson  |  Expérience générale 
Évaluation :
1

When me and my wife got home and went through our stuff, we found roaches and rat crap all in our boxes and stuff.

Thomas Johnson  |  Expérience générale 
Évaluation :
5

The prices weren't just fair they were the best in kingsport. I didn't use it as far as I needed and my bill was actually like 10 bucks cheaper. I want to thank Kelly so much for all her help. I'll be back anytime I need help.

Dennis Connolly  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda Garrett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Suiter  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Garrett  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy bunch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA SANDERS  |  Premières impressions 
Évaluation :
3

Lady that assisted us was very rude.

Teresa ward  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON DALTON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lily Thurber  |  Expérience générale 
Évaluation :
5

The staff were absolutely fantastic, couldn't have gotten any better service both renting or returning my trailer. Patiently Answered questions, provided excellent instructions. They deserve a bonus for customer service. Not just saying this for fluff but really mean it. They worked hard for customer service and handle those trailers in all sorts of weather. I'll recommend that Kingsport location to anyone wanting to rent a truck or trailer or storage space.

Spencer Gilliam  |  Premières impressions 
Évaluation :
4

Bathroom wasn't always clean and several times there was cockroachs in the bathroom

Timothy Buker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DYLAN ROLFINGSMEIER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie Hildebrand  |  Expérience générale 
Évaluation :
5

The ladies in the store are always so friendly and helpful. If I ever find myself needing storage or to rent a truck I would definitely be back.

Patricia Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian Kiest  |  Online Move In 
Évaluation :
5

Best place to go too super friendly and easy to deal with super fast service would recommend 100 %

Daniel Hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim wilson  |  Premières impressions 
Évaluation :
2

On top of everything else the price is too high for what you get.

Kurt Leininger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW SUMMEY  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dean hensley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Ketron  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA AMYX  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melinda Short  |  Expérience générale 
Évaluation :
4

Only remove one star for the hours being limited on access with a working schedule during the week. Overall very clean facility, access was easy, facility was secured, and employees friendly.

Michael Justice  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh Alarcon  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR NGUYEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Busick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy terry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayshai Blackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK MORRIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNIELE MADISON  |  Premières impressions 
Évaluation :
5

The only issue i had was i left my u haul card at home and i had my haul keys to my unit but they wouldn’t let me in told the girl outside working on the trucks told me it would be a 5 charge to get in had to put buy a card at the desk but when i told her at the desk i left it at home she was helpful and got me another card thank u all for your service

Rhonda Griffith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramona brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS RIGSBY  |  Expérience générale 
Évaluation :
5

Personal attention. Another impressive thing was the place was immaculate! I was impressed with the customer service as well, which is hard to find these days - I was so relieved to find this.

Jennifer Neff  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy Woods  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Bellamy  |  Expérience générale 
Évaluation :
5

Secure AND convenient.

BRIAN EASTER  |  Premières impressions 
Évaluation :
5

Best storage experience we have had. Secure, climate controlled and safe!

SHERI TURNER  |  Expérience générale 
Évaluation :
5

The service was excellent!!! Jody Roberts took care of ally needs and wants!!! Thank you for the excellent work!!!!

JOHNNA ADINOLFI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jayson nixon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Ling  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy Woods  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN TONER  |  Premières impressions 
Évaluation :
5

The young lady that I deal with that U-Haul she was amazing I believe her name was Cassie or Casey or something I can't remember it was her and a gentleman I'm from Kingsport Tennessee but both of them were very friendly and they greeted me at the door and they offered me whatever I needed and the best deal ever thank you

Mary Enix  |  Premières impressions 
Évaluation :
5

I marked yes on access hours but I dont know what they are yet.

Harlan Horton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE BARDISA  |  Expérience générale 
Évaluation :
4

Would have been excellent but the lock was not in the storage unit and had to find someone to get us a lock.

Cameron Vanover  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

october timmermann  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA HYDE  |  Expérience générale 
Évaluation :
1

All was excellent until I moved out a week or so after I had made my monthly payment and was told they don't prorate, so none my money would be refunded. That is not right. And because of that, I would not recom U-Haul to anyone.

Sharon Hanley  |  Expérience générale 
Évaluation :
4

It would be nice to have access beyond 5pm as this limits most working individuals from entering in the evening after work. The facility is clean and employees have been very friendly.

Michael Justice  |  Premières impressions 
Évaluation :
5

Awesome staff

SERGEY SARKSYAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Terrell  |  Expérience générale 
Évaluation :
5

Except that I paid for 6 months but only used 3months and they didn’t refund the difference.

NANCY LARGE  |  Expérience générale 
Évaluation :
5

Leslie was very polite and professional!! Which made all the difference in my situation. Thank you. Only drawback was I am disabled and my room 1993 was quite the hike for me

Michelle Riddle  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE COLLINS  |  Expérience générale 
Évaluation :
4

Had some difficulty with the billing and trying to get it straightened out.

EW Castor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Hanley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS COLON  |  Premières impressions 
Évaluation :
1

Sorry for the bad review but I would have given 4 or 5 stars had you refunded my payment when we moved out the morning the payment posted. That's rude and ridiculous that you did not accommodate us. We had moved out of our four units two weeks ago and you knew it.

Kelly Cisney  |  Expérience générale 
Évaluation :
3

Truck held not available when arrived. Had to take a larger truck more expensive on gas. Lock on door would not lock. I got stuck in traffic for a long time after get sick from heat and dehydration. I called and was on hold a very long time to report change in turn in time then transferred 3x to get road aide assistance due to inability go lock truck when left on lot. Got called at 630am and caller very rude. I was still in 24hr turn in time. I told her I had called and extended turn in time. She said there was no note. I said call 800# and I would ahow her my calls when I got there. I also had not used a bag of blankets they were unopened and she refused to reimburse me. The supervisor was the rude person the other worker was very nice. I also had a storage room which I rented a bigger room. The helper was very nice.

MARY MOSES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis WHITEHEAD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene Bellion  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER holder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Duffourc  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda salley  |  Expérience générale 
Évaluation :
5

Would use again, if needed in the future thank you for providing great service.

charles williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber Spivey  |  Expérience générale 
Évaluation :
2

Staff is rude and unfriendly

matthew williams  |  Expérience générale 
Évaluation :
4

A great team and facility!!

sherry jessee  |  Premières impressions 
Évaluation :
5

The young lady that attended me was very helpful. She went over and beyond her Customer Service duties. She is very kind and her went the extra mile in assisting me!

ROBIN RUSSELL  |  Premières impressions 
Évaluation :
5

Very well kept cc storage. Clean bathrooms also.

JORDAN SEALS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE BLASSE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Tocco  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Morris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Bruno  |  Premières impressions 
Évaluation :
5

The best storage facility around, always clean the employees are super friendly!!

Candice Pyle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY MOUNTS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA RIGGS  |  Premières impressions 
Évaluation :
4

The move-in instructions were unclear on the website, but the representative in the office explained it clearly when I asked for help.

Clouyad Isom  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Kirsch  |  Premières impressions 
Évaluation :
2

the only 2 access doors was way too far away from the actual storage unit, this facility at least needs access doors for trucks on each end.

Jeff Forester  |  Online Move In 
Évaluation :
5

Kelly was amazing to work with setting up my service over the phone!

Kelly Cisney  |  Premières impressions 
Évaluation :
1

I was charged $50 because of a lost key. I rented this Space for a year. Really unfair. Will NEVER DO BUSINESS WITH YOU AGAIN.

Carter Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred Vignola  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie Jones  |  Premières impressions 
Évaluation :
5

Staff was very helpful

LESLIE BLASSE  |  Premières impressions 
Évaluation :
5

Great Facility, excellent staff and very clean

Walter Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Terrell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Jordan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Buchanan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EW Castor  |  Premières impressions 
Évaluation :
5

Great facility, professional staff, prompt service, easy checkout. Would recommend to all

Ryan Lupi  |  Expérience générale 
Évaluation :
3

It was a 50-50 chance if the staff was actually helpful… You could be out either loading or unloading your unit and in the parking lot in front of the facility and the staff were speeding and taking turns a very high speeds wheel screeching through the parking lot with no regard to anyone else in the parking lot. At time she got unsafe.

Christina Bundrant  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Walters  |  Online Move In 
Évaluation :
5

Great staff,very friendly and professional

Walter Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Sweatt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BERRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Arnold  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KACI Burnette  |  Expérience générale 
Évaluation :
5

It was a very pleasant experience. All the sales persons were very helpful and polite.

NANCY LARGE  |  Premières impressions 
Évaluation :
2

There were three roaches found on my belongings . Also sent my girlfriend into get a copy of my access card so she could get in and some employee made a comment on how she had attractive feet. He had long hair and wore a silver chain. The staff was not knowledgeable of the insurance U-Haul offers and acted as if they wanted to hurry up and get me out of the store. Overall this store provides a very unprofessional and unfriendly experience.

AUSTYN TESTER  |  Expérience générale 
Évaluation :
1

General manager Kelly is extremely rude and unfriendly. Most of the female employees are unfriendly. They were unwilling to let us use the current free month promotion, I had to go all the way to the president of marketing before they would work with me. We are in a bind and have no where to put our belongings after a move or I would take everything out.

Jessica KELLY  |  Premières impressions 
Évaluation :
1

Your employees at the destination places were very helpful but we were not told at the pick up places that we had to have the trucks back by 11a.m. also when given the link to check into self storage it was not made very clear that you had to look for the one month free spot your self. I talked with a human first so I wasn't expecting to have to find that button for a month free. I feel we were nickel and dimed to death and I didn't get my month free.

Sherri Bounds  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nora Bodenhorn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelo Olmo aka Willy  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calin Turner  |  Online Move In 
Évaluation :
5

Clean, convenient and very polite and helpful staff

LINDA CHINERY  |  Expérience générale 
Évaluation :
5

Julie was very compassionate and helpful to my needs during this stressful period in life.

BRANDY VENABLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sham Barber  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Elliott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Luce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany Stearns  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Novak  |  Premières impressions 
Évaluation :
5

Best place ever! Customer service exceeded all expectations. Friendly and willingness to go above and beyond to help us out on a regular basis!!! You will be missed!

Ryan Wickline  |  Expérience générale 
Évaluation :
5

Overall a great system. The staff is friendly and helpful. The place is clean and nice. The loading area is small and the people block it sometimes. Maybe remove the concrete island in the parking lot in front of the loading area so it's not so tight and easier to back in. Adding the additional doors farther down to load/unload would be helpful. The indoor loading setup is great. Any chance to load/unload on the back of the building?

Michael Johnson  |  Expérience générale 
Évaluation :
5

Kelly was extremely helpful and polite. Really great service.

LISA SHERWOOD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Painter  |  Expérience générale 
Évaluation :
5

Very easy place to use.

Mark C. Dixon  |  Expérience générale 
Évaluation :
5

Thankful for this facility in Kingsport! Very happy with our experience!

Beth Hubbard  |  Expérience générale 
Évaluation :
5

Thanks

Tim Cookenour  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Shell  |  Online Move In 
Évaluation :
5

Great Staff, well trained, professional, but not stuffy! They have been a pleasure to work with and I highly recommend it over others!

Tony L Crisp  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Jones  |  Expérience générale 
Évaluation :
3

I did not the fact that I had so much of my time. I had made a reservation for both storage as well as a truck. Upon checking in was told my unit was not available. This is after I confirmed 2 times over the phone with the local Branch. An hour after I left I was called and was told that amazing they had my storage available.

john toth  |  Premières impressions 
Évaluation :
2

I had my storage unit stolen from.

Michael Dipietro  |  Expérience générale 
Évaluation :
5

Appreciate the tolly and access to unit

TERESA LANEY  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherri Mendez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Fuller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Cordell  |  Expérience générale 
Évaluation :
4

I paid extra for access after hours, but I'm ok with it.

christian georgi  |  Premières impressions 
Évaluation :
5

Convenient, clean and safe

Karen HIghland  |  Expérience générale 
Évaluation :
5

I was greeted with genuine friendliness and helped focusing on My needs. On returning the truck I was treated the same way and helped with an unusual problem without any hesitation. The facility is cleaner than most homes. Should be very proud of the staff.

Donna Epperson  |  Premières impressions 
Évaluation :
1

They didn't prorate my last month even though it had only been a few days. I bet they will rent it out right away though. Which means they will be collecting double rent on that unit. I still have another unit there so I plan on keeping an eye on that!

Jennifer BOLDEN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie Beach  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine Parker Barton  |  Expérience générale 
Évaluation :
5

Impressive facility. Great service. Paid $2 more per month for a climate controlled unit than I was paying in NH for an outside unit. U-Haul made my trip south a lot less stressful.

Tom Whiteneck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Arnold  |  Premières impressions 
Évaluation :
5

Only problem was in building and had to walk a distance to get to storage. Like outside storage better.

DELTA CONKIN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah Casteel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Elsevier  |  Premières impressions 
Évaluation :
1

One of the employees there is the reason we canceled our unit. She has long blonde hair with tattoos on her arms. She was extremely rude!!

Brandy Schoverling  |  Expérience générale 
Évaluation :
5

Manager was super friendly, professional, and informative

Joleada Lewis  |  Premières impressions 
Évaluation :
5

Your storage facility was exceptionally well maintained and convenient. The truck rental was disappointing: The truck was dirty in the front and the back. Someone should have checked if the mirrors needed adjustment since they cannot be adjusted without a tool of some sort. My driver didn't realize the large blind spot on the right side requiring constant additional attention from the passenger until entering a highway. Someone should at least inform a driver as how the mirrors can be adjusted. Especially for almost a 2000 mile journey. Thank you for the excellent storage experience.

april leonard  |  Expérience générale 
Évaluation :
5

Good job.

Hal Starnes  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FABIO GONZALEZ  |  Expérience générale 
Évaluation :
5

This Uhaul location is the best. The employees were great, helpful and professional.

Joseph Coates  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Bishop  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIchelle Clemmons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica sams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Gray  |  Expérience générale 
Évaluation :
5

Everyone I felt with was super helpful and nice. The prices of renting a truck and storage unit was very easy. Merci.

Lauren Parker  |  Premières impressions 
Évaluation :
5

This experience with U-Haul was exceptional. Staff, friendly and really helpful. The first lady that helped me explained everything and asked me do you have any questions, this made the process professional and easy to understand. Thank you, U-Haul, East Stone Drive Kingsport TN. Joseph Coates

Joseph Coates  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orbry strouth  |  Expérience générale 
Évaluation :
5

great 👍

Carter Johnson  |  Premières impressions 
Évaluation :
5

The whole experience was easy! This is a great business!!

Karen HIghland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Park  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danita Levendosky  |  Premières impressions 
Évaluation :
5

Great staff. Very helpful. Clean facility. Good prices. Only 1 comment Maybe remove the concrete curb/island in front of the loading area by the front doors. It would be helpful to have more space for trucks to back in. People back in with trailors and block the whole parking lot passage.

Michael Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Walters  |  Expérience générale 
Évaluation :
5

I would like to thank all the employees that I talked with and helped me.

Tina Groskopf  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Fox  |  Premières impressions 
Évaluation :
4

Truck could have started out with more gas

Karen HIghland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Uribe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Beach  |  Expérience générale 
Évaluation :
4

I moved everything a few days after payment and was not offered a refund. Otherwise my experience was great.

Lyn Wade  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Holtzclaw  |  Premières impressions 
Évaluation :
5

Everything was awesome all the personnel were great. The price points a little high though for a 10 x 10... After this crazy rush is over and all the folks moving to escape Tyrannical governors. Then you might lose some people to lower cost units as they are going up everywhere. And then it's going to get competitive for you. Don't get the jab. You may regret it later or you could regret it sooner if you get a blood clot or die. Also it doesn't protect you against the Delta variant and it gives some people Covid. Covid is almost 100 % survivable. So the whole thing is nuts. 7500 people die every day in the United States of all causes and Covid's getting rolled into all of it. Just trying to help you make a good decision. Get the facts. There are medication's that treat viruses and I've worked for years very effectively. By talking about them get you censored. The main stream media has an agenda and my only tell you one part of the story. Also if you had Covid already you definitely don't need the jab. Oh one last thing on this experimental vaccines may affect your ability to reproduce so if you haven't had children you might wanna hold off for that reason. There have been some reported cases of miscarriage after the vaccine. Just sharing my insight to the random person that might read this. Thanks

Kelly Lovelette  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Park  |  Premières impressions 
Évaluation :
5

Best UHaul experience I've ever had. Very professional and every resource you need is available.

Brian Rickert  |  Expérience générale 
Évaluation :
5

I know it's a climate controlled storage unit, but when moving in the hot heat of summer, it would be nice to walk into a cooled building. It was just as hot inside as it was outside which made moving that much more miserable. Other than that, would use Uhaul storage again.

Mikayla Robinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy Sutherland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH MOODY  |  Expérience générale 
Évaluation :
5

I had to ask another person for assistance to enter the building & that person also had tools to open the unit and to open the lock packaging. My unit was one long walk and not easy to find, as was not on the chart provided. I guess with the convenience of getting a unit on a holiday, it made up for the little annoyances.

Eileen Patterson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Fuller  |  Premières impressions 
Évaluation :
3

The building was clean and bright but it is too hot. We were told the air conditioners are not working right. The staff was amazing. The building is just too hot.

Janet Luce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Cannon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Castell  |  Expérience générale 
Évaluation :
3

Young man working the front desk was clueless. He couldn't understand my questions. He kept wanting my "card". Finally he got it that I did not have a card... I had an access code. Wish there was also a bank loading/unloading dock. Taking items all the way through the units was very difficult on the little carts. Units, however are clean.

Karen Shortt  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Short  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Cassell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Rovell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Owens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Short  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lester  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melinda Short  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Atchley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Castell  |  Premières impressions 
Évaluation :
4

Need more units so people can have bigger sizes.

Isace Bradshaw  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Edwards  |  Premières impressions 
Évaluation :
5

This was the first time we had used a storage facility and we were well pleased with the facility and the staff.

Raymond VaChon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH ROBINSON  |  Expérience générale 
Évaluation :
5

I really like where it is and the only thing I don't like about it where I had to walk over the place to find my storage

Barbara Winston  |  Premières impressions 
Évaluation :
5

I love the convenient free rental company policy. After spending over $1300 on this relocating thus far-the friendly, & welcoming staff on E Stone Dr. in Kingsport, TN was a super plus. The drop off location on W Stone Dr. was a totally different experience. They didn't refund my deposit. I'm waiting on a call back from an email, or I'll be contacting someone at the company soon.

tonya moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lester  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Rovell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashlyn Meadows  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fraley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Riddle  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Atchley  |  Premières impressions 
Évaluation :
5

Love this group, they are awesome

Maurine Duncan  |  Expérience générale 
Évaluation :
5

Love the ppl amazing took extra time to show me things perfect place

Laken Lee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fraley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will Morgan  |  Expérience générale 
Évaluation :
5

Was a good experience from beginning to end. The facility was impressive.

Kitty Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Nelson  |  Expérience générale 
Évaluation :
5

Staff always attentive - very well maintained facility

Kris Gyori  |  Expérience générale 
Évaluation :
5

Everyone was very nice and addressed my needs to the top. Thank you for all your help.

Howard Castell  |  Expérience générale 
Évaluation :
4

I work late hours and needed access after 10pm. Was rushing when i had to be there. Great security and staff was great.

Ray Compton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Bellamy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Hyde  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Compton  |  Premières impressions 
Évaluation :
5

They were very nice the general manager she was awesome everyone very friendly wouldn't go anywhere else thank you . Mary Rump

Mary Rump  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Reedy  |  Expérience générale 
Évaluation :
4

I loved it until I no longer needed my unit. I'd call and get no answer or be in hold for an hour. Finally get ahold of someone a few days later and she said she would cancel the unit. Then I got a late fee email. If it could be cancelled online that would be so much easier and way more convenient. Thanks

Mark Saylers  |  Expérience générale 
Évaluation :
5

Jason was the younger man I believe and he was very helpful and friendly.

KIMBER KENNEDY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april leonard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzin Sciabarasi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN ROBERSON  |  Premières impressions 
Évaluation :
3

We had the charges for our storage units automatically charged to our credit card. After the credit card was automatically charged, we received emails that our payment was late and we were being charged a late fee. This happened multiple times, first on two of the units we rented and also on a third storage unit. I spoke with the staff in person twice and on the phone once. Even after this, I received another email that our account was being charged a late fee. Even though our credit card was never charged for a late fee, it was very annoying getting these emails. I'm also concerned that it could have effected my credit rating. I was satisfied with the storage units, however, the billing system leaves a great deal to be desired.

JAMES FANNIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie Perry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Cheney  |  Expérience générale 
Évaluation :
4

Great price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.

leigh swartz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Pritchard   |  Premières impressions 
Évaluation :
3

The lady that did our check in was not very polite at all.

Roger Cassell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Glenn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Ready  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolynn gallagher  |  Premières impressions 
Évaluation :
5

Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn't want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Jerry Greene  |  Expérience générale 
Évaluation :
4

I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

leigh swartz  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randolph Erickson  |  Premières impressions 
Évaluation :
5

Helpful & friendly staff. Nice experience so far.

Sandra Bank  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Knowles  |  Premières impressions 
Évaluation :
4

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Lester Hensley  |  Premières impressions 
Évaluation :
5

We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

Steve Allen  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful. Facility was very clean.

JAMES FANNIN  |  Premières impressions 
Évaluation :
5

I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

Joann Ready  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBER KENNEDY  |  Expérience générale 
Évaluation :
2

My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I'm less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn't have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn't deserve to be treated the way he was.

Stephanie Hamm  |  Premières impressions 
Évaluation :
5

Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

SHEILA FALLS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug bulcao  |  Premières impressions 
Évaluation :
5

Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

ELIZABETH ROBINSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn Mares  |  Expérience générale 
Évaluation :
5

The friendliest, most helpful staff ever!

Will Morgan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Marsh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maeva Begley  |  Expérience générale 
Évaluation :
5

Amazing staff right from the very being and all the way up until we left.

Adriennona Grimes  |  Premières impressions 
Évaluation :
5

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.

Lynn Estep  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Roberts  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page