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Brenda ZapataCustomer Reviews for U-Haul Moving & Storage of Kingwood
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck has very loose steering and the brakes are squeaky.
WOLFGANG FREUNDEasy pickup and return. Good prices for the use of the truck and equipment. Merci.
Russell YoungbloodAll good. Hook up/unhook guys outside did a great job. Agent inside suggested a bigger trailer for my needs (king size bed) and was a good idea. Smaller one would not have worked. Saved me some frustration! Merci.
Mark MasonExcellent Service
RAMON FLORESFriendly people and was in and out fast
Gary CochranTrailer was dirty, needed to be swept out before use
Tim Van CleveStaff was wonderful.
Andrew HeroldThe employees were kind and helpful and good to the core!
michele maggioThe woman at the counter helped me so quickly!! Then when I came to return the two gentleman checking the car unloaded the van for me and he inspected it right away!!!
Kristen BIRNBAUMIf U-Haul intends to leverage their app, it needs to function flawlessly. Numerous times I tried to enter information and it would always go back to a default. Eventually had to go to my local U-Haul center for assistance.
Ken BryarsNo improvement necessary. Everything was perfect
Rodney TexadaVery nice facility, drop off was simple and everything gets cleaned upon drop off by staff inside and out.
BRIAN DONOHUEEverything was great!
Gilbert YoungOne of my favorite places to do business. Always good service pick up and drop off never a problem. Good people work hard to take care of everyone.
Floyd CallandretTried to do a contactless pickup. To get my key, I used the app. In the app, it says to look for a lock box and shows a picture. While it DID show me the box, it didn't tell me which one or the code to unlock the box. When I asked for help at the front desk, she couldn't figure it out either (because no code was given to me to unlock the lock). She contacted the manager and he was incredibly rude to his worker to the point it made me uncomfortable. Almost as if he was treating her like she was dumb. All in all, unfriendly experience with a worn down truck.
Jeremiah McMorrisThe staf were really helpful and nice thank you all again have a blessed day. Mr Joseph
Joseph Latulas | Premières impressionsdo not charge us for equipment not requested i.e., a trailer with a ramp when we didn't ask for a ramp.
elias lee hinojosaThe customer service was great overall. Any questions I had were answered. 2nd time I've been to this location and not a single complaint from me yet.
Gabriel CabreraCustomer service was quick and friendly. They were accommodating and assisted in hooking up the trailer. Thank you!!
BRIAN BROADHEADMake sure license plate is on the uhaul. My husband got pulled over due to there being no license plate.
Courtney PerezVery helpful and friendly staff
Shawnalyn ThorpeReservation was not ready, took more than an hour to get my trailer
ross BahnsenDawn was great and deserves 5 stars!!!!!! The other lady Melissa I think her name was … was very rude and has horrible customer service!
Amanda HackettZach and his staff is so amazing....they do what it takes to help people in need..thank you all for all your help..
Cassaundra Webb | Premières impressionsGreat experience will do it again and again
Cassaundra WebbRented a trailer all I had to do is show up. They had a man that put the trailer on and took it off. That is what made my experience here excellent
Anthony GigliottaAgent who helped when picking up unit was great...and Zack was also very helpful when returning the truck...appreciated the service from both of your agents...doesn't happen very often, so very please with this location!!!
NORA MALONE | Premières impressionsThe whole staff was very friendly and helpful.The manager was absolutely fantastic.
Precious Temp | Premières impressionsPersonnel amical
Joel MurphyFriendly staff. Very helpful.
Jay DickardNothing service was amazing an everyone was so nice an professional. Will definitely refer people.
Lakeitha ScottGreat service and very kind and helpful Dawn was nice and Zach Manager and James who checked me in just all very nice folks!
Eric GoodwineThis was the fastest smoothest transition at this location I have ever had. Usually I get asked a bunch of unnecessary questions even though I upload my DL and all info beforehand. This time I don't and this was the best experience I have had.
Raul LopezAwesome 😎 ✔️
Quinton Timber | Premières impressionsSuper efficient and easy!
Cammie MooreExcellent customer service.
JONATHAN LANGFORDMy uhal didn’t have a ramp which made things a little harder moving
Tenika BrumleyWe rented a truck and were assured that it had an extended return time to avoid paying a full additional day. We were called by a different rent agent from this location who was rude and bluntly told us we had to return the truck earlier than planned. This required us to rent a different truck in order to meet our own needs. Our past experience at this location had always been great … hoping this is a one time issue.
FREDERICK ELLISStaff is great!
antonio cuellar | Expérience généraleFast and convenient. Hard to beat less than $20 / day plus mileage.
Chad NguyenWhen parts were available early, staff contacted me to set up an earlier appointment. Desk staff and hitch installer were very friendly and efficient. Mechanic was training a new team member and worked with us both very well.
alvah jeterAll personnel were very professional and friendly.
Gerald DavisReservation agent was rude.
Marilyn PriceI did not rent any Uhaul recently. I have not used this account for years !
CHRISTOPHER MEREDITHTHEY CHANGED MY IN-TOWN RENTAL TO AN ONE-WAY RENTAL WITHOUT ASKING OR BRINGING IT TO MY ATTENTION WHICH COST ME AN ADDITIONAL $62.
Dontae TurnerThumbs up very good service
Javier LeyvaCustomer service is bad. Woman at the desk very discourteous
Patrick NolanRent it several times, and always got top-notch service
Anthony GrigsbyZack was amazing
Richard KirtleyGood service
John GitchelFirst time using this location and renting a trailer. Very please with the service. Ann was very kind and helpful. I was in and out with my trailer connected in less than 30 min. Check in was fast too. I parked in the U-Haul area and they came did their checks and was on my way. Very easy and simple. I recommend this location.
abraham castanoI had over $5 000 worth of valuables stolen out of my storage box with no help from management. The security of this place is atrocious, with cameras not working correctly and anyone being able to access. Not until my valuables were stolen did it change. When I asked about how to go about getting compensation for my valuables I was told it wasn't their problem and they couldn't help me. I will never use U-Haul again or recommend them to anyone. The staff was great and very helpful, the Manager need to find a new line of work.
Samuel Valora | Expérience généraleThe staff at this location was professional and very helpful.
BENNIE BELLVINThanks
regina strange | Premières impressionsThere rude and not helpful
Johnathan JuarezDisappointed to hear one employee use vulgar language while speaking to another employee. Just not necessary. Especially in front of customers.
Mike BirgenheierAnna was so very kind and caring for our needs and concerns! Her customer service was outstanding the prices were fair and the employees were very nice too! I would definitely recommend this establishment! Thank you Anna God bless ya'll ❤️
Ronald BoyerEasy to return. Very friendly and helpful.
zachary loweMake sure Dawn is there. She's amazing. Her customer service made me a loyal customer.
Mary BatesThey are great in customer service ❤️
Iris MeaneyGreat place for your truck moving needs
deborah bullard-lewisThe only downside to this facility is that there is no elevator to more easily move items on to the second floor if your storage unit is there. Other than that, this is a world class operation being ran here.
Naveed Agha | Expérience généraleThe U-haul GM has helped me with every transition from not knowing what would be my best fit for my storage unit needs.
Kyle Wells | Premières impressionsI have became friends with some of your staff and I am grateful to have met them. Thank you so much uhaul family God bless your company ❤️
Delvina Victor | Expérience généraleGood customer service ya’ll took care me real fast a quick.
Curtis Peters | Premières impressionsI would rent storage and trucks again if needed it.
Casandra Jones | Expérience généraleMoving and storage is always stressful That's why I wanted to take the time to give this post to the staff at the Kingwood Texas location. They went over and above to accommodate. I am so grateful and appreciative to the entire staff. A wonderful group of people kudos to you you deserve a Raise The management team needs definitely to be recommended for their hard work excellent customer service, and making sure the customers needs our map. Thank you again for going over and beyond
Theresa Duncan | Premières impressionsStaff was very kind and helpful.
Marilyn Richardson | Premières impressionsVery good staff at this location
Randy Shaw | Expérience généraleEveryone is very friendly and I feel safe going there after hours. It's very clean and organized
Sheila Kibbey | Premières impressionsThe only reason I left was due to pricing. I had a 10x15x6 for 235 and found a 10x10x9 for $59 4 miles north, which meant closer to my home as well.
Heather Pauly | Expérience généraleI have no complaints everything was perfect
Anthony Lewis | Expérience généraleThank you for all you do
Eva LeClerc | Premières impressionsPlease find a new way to enter and exit storage lockers
raven welch | Expérience généraleMiss Anne was such a sweetheart and have an extremely detailed layout of how to storage units work as far as checking in and checking out. Pleasant customer service, and made me feel comfortable about leasing a unit there.
shaina batiste | Premières impressionsOverall, my experiences were very mid and employees need to work on their customer service because no one was friendly. The only genuine and nice person was an African American man that didn't even work in the inside and he was super helpful and kind - love to see it. My storage unit was locked due to the lights being off which caused me to not get important belongings that I needed to have for that week. Prices also went up? Experience wasn't terrible just little things I wanted to add. Storage unit is very clean, security is good, and the only thing I truly didn't like was my storage was on the second floor which made it difficult getting my belongings.
Dokata Foster | Expérience généraleMy storage unit got broken into and they called me and let me know but they could never give any further information on the incident. Seeing as I lived out of state that wasn't good for me. Then when I finally did move out it took the entire month of august to get it completed. The first manager Zach gave me the run around but the second manager Zach finch was a great help to me and I greatly appreciate his dedication to the move out. Zack Finch went above and beyond for his job and handled my situation in a very professional manner. ZACH FINCH DESERVES A RAISE!!!!!!!!!!!!!!!!!!!!
James Hopper | Expérience généraleI used them two years ago and will more than likely use them when remove my belongings before this year this out.
Jeannell Jones | Premières impressionsThe cost is getting out of hand.
Cary Avant | Expérience généraleI only problem that run into was the 7:00 pm to 10:00 pm, you chained the big doors down which makes it hard for people with big furniture to get in
Anthony Lewis | Premières impressionsI will never do business at this location. This location need new employees. Very rude & unprofessional employees at this location
Robert Thomas | Expérience généraleVery poor customer service. Need new staffing immediately
Robert Thomas | Expérience généraleMy storage unit was broken in to and vandalized. all my boxes were opened. I had to purchase new boxes which was an added expense.
Leonard Smalls | Expérience généraleThey are always so nice when I come and I helped out a whole lot
Shawna Douglas | Expérience généraleStaff is excellent!!!
ROBERT MARSHALL REMKES | Expérience généraleStaff very helpful
Elaine Scott | Expérience généraleEn la unidad que rente entraron r robaron mis cosas y no quisieron hacerse responsables además no hay una buena seguridad, no recomiendo este negocio para nada.
Araceli Lucero | Expérience généraleThe truck I rented by mobile wasn’t there to pick up they immediately gave me another one with time extension as well very good customer service
SONIA LAVILLE | Premières impressionsOverall a great experience. Just was time to donate items that have been stored for years.
LARRY TRACY | Expérience généraleVery poor customer service. The manager was very rude to me after they made a mistake with putting the wrong storage unit in the system.
Robert Thomas | Premières impressionsCustomer service is everything to me and this location started off okay until closing the sale became more important than convenience and communicating correct information to the client. Never inconvenience the client for a sale always give the client correct information so they that can make the best judgment when it comes to moving items on a lower level or second level because you don't know their health condition which could become a great liability for the company.
Dorchelle Perez | Premières impressionsWas told that a one way trip with trailer includes first month free storage but yet it wasn't free and had to pay almost $130. Then when I showed up couldn't get in the building to access the unit.
Ryan Dunkerly | Online Move InAs part of doing everything online at the time and not reserving the unit a free lock was provided as a special offer however the lock does not fit and I received a call that I needed to bring another lock for my storage unit and I feel as if since this was free and I have then lock and keys that the correct way to address this would have been have me bring the lock and. Keys into the office and give me a replacement lock free as advertised not have me have to purchase another lock and put it on there
James Hamilton | Online Move InZac was amazing and he went through everything in detail with me! He was so nice and he was very professional and because of Zac we ended up leaving our current storage facility and going to uhaul. It is such a great facility and I feel safe being there at night. Plus we were able to get propane for our motorhome as well. I can't say enough about Zac and how great he was.
Ronda Panza | Premières impressionsHassle free 👍
Denise Plett | Premières impressionsEveryone is amazing Andres and KoKo are so amazing, helpful,and professional.
Amber Williams | Expérience généraleI would like to Thank the staff for providing such professional service . Thank you Ms Armstrong
Bobbie Armstrong | Premières impressionsThe guys in the store were. Very diligent and happy to help me And for some reason my account was messed up and they stayed on the phone and computer for an hour until it was resolved and did it with a kindness and excellent sprint thanks guys Kingwood Texas
Marla Booker | Premières impressionsGreat Storage Facility. Extremely clean, safe, well lighted, and excellent climate control. Great amenities like after hour access, moving carts, mattress moving dolly, double automatic doors, and easy access for loading and offloading.
Kenneth Haffner | Expérience généraleFacility lacks communication. Sent a text to tell me my belongings were auctioned. Claim they tried to get in touch with me by the phone and never did but sent me a direct text to tell me my storage unit was emptied. Just stupid.
Faith Jackson | Expérience généraleThe staff is very amazing and made us feel welcomed.
TINA SMITH | Expérience généraleMove out date was 2/19
kadija shemwell | Expérience généraleNot only did they help me with my storage but they also helped me with my moving. Love the people
Eva LeClerc | Expérience généraleKeep up the good work, you guys are wonderful to have when it comes down space for storage usages, Thanks Regina Blackwell P.S as long I've my storage item safe I'll always recommend U-Haul storage.
Regina Blackwell | Expérience généralevery good customer service.
estella bowman | Expérience généraleAJ great job. Very hard working a polite.
Vanessa Longino | Premières impressionsThe staff was very helpful. Due to the time constraints of them preparing to close. I did not feel rushed or unimportant.
Marlow Jones | Premières impressionsMy phone died couldn't check in but I think all went well . Could not find key drop off.. Thanks Daniel Manzanares
DANIEL MANZANARES | Premières impressionsGreat experience!!
CHRISTOPHER DUNN | Premières impressionsMuchas gracias por sus servicios todo excelente
MIGDALIA GARCIA | Expérience généraleService staff was good. All of the online process is a pain in the neck.
Becky Autrey | Premières impressionsOverall pleased with all.
Elvira gonzalez | Premières impressionsAndres went the extra mile. He's an excellent employee that makes the customer feel special. Thank you Andres!
NICK VISIC | Premières impressionsHad reservation 12-5. Arrived online at 11:30. Stood in line until almost 1:30, finally got truck. Put me more than hour behind schedule. Returned truck 30 minutes late and they charged me for a whole extra day. This was all due to lack of help
Lynna Strickland | Online Move InVery professional and courteous.
John Adams | Premières impressionsAll the staff that I interacted with were awesome! Miss Cherry and Miss Kumary were amazing and very helpful at the front desk! Brandon was very pleasant to speak to when I called with a question close to closing.. and Mr James was a blessing upon returning the truck! The hours and convenience in renting a uhaul and a storage unit were impeccable! I will recommend this location to EVERYONE I know! Thank you all again!!!
maria casanova | Premières impressionsThank you, James.
SHAMEKA MARSHALL | Premières impressionsThe manager and staff always friendly and helpful .
Sheila Spivey | Expérience généraleI initially had trouble getting access. Everything else was great.
Tanya Nixon | Premières impressionsAwesome 😎
Deon McField | Expérience généraleEN PRINCIPIO EL STORAGE DE 1 MES GRATIS QUE HABIA RESERVADO ME NOTIFICARON QUE NO HABIA DISPONIBLE, LUEGO ME OFRECIERON UNO CON LA CONDICION DE COMPRAR UN CANDADO Y CUANDO YA REALIZAMOS LA OPERACION Y ME DAN EL MAPA DE UBICACION ES UN STORAGE MAS PEQUEÑO EN UN SEGUNDO PISO Y SIN ELEVADOR. ES UNA PUBLICIDAD ENGAÑOSA LA DE UN MES GRATIS AL RENTAR EL TRAILER. ADEMAS DE LOS PROBLEMAS QUE TUVIMOS EN LA RECOGIDA DEL TRAILER EN FLORIDA. PESIMO SERVICIO DE PARTE DE U-HAUL.
Freddy Padron | Expérience généraleJames was very helpful and friendly. He was patient helping me with the paperwork over the phone. Thank you for the great service!
LOUIS R. PYLANT | Expérience généraleLove the people there. They are so helpful and welcoming. The guys really helped us get things moved into the storage unit even when they didn't have to.
Eva LeClerc | Premières impressionsI had a UHAUL storage unit for over 10 years with my late Mother's prize possessions. I always felt her items were safe and secure. The climate controlled benefit was a definite plus for me. I felt safe during my periodic visits and enjoyed the convenience of their access hours.
JOYCE MIKLE- | Expérience généraleAfter being a customer for over 2 years, we were treated horribly. We never had any issue of any kind up until the last 4 months or so. I when to use my access card one night and it was declined and after speaking to the manager James he told me that our access hours had been restricted to business hours only. I asked him what the reason was and he stated that it was because another U-Haul customer who happened to be homeless had gone into the bathrooms of every building and made a mess a showered and did other things that were not allowed. I asked him what did we personally do and he said nothing but I guess since we were homeless too he said he had to put a stop to it therefore restricting our access hours. From that point on anytime we did go into our storage building we were constantly watched harassed by a worker or told to leave or that we couldn't be in there as if we had done something wrong and were criminals when as I stated we had never done anything to break any kind of rules whatsoever. I recently had to start chemotherapy so this last month we were late on our rent and our total was $49.95. before I could even pay it I received a call from you all telling me that we had to move all of our stuff out immediately when I asked if his to speak to James he did not want to talk. I made a call to corporate told them the situation and the next day James called apologized and told me that we could stay there and use their facility but we would have to check in with the office and have restricted access or we could just get our stuff out and they would settle for a $0 amount. We decided that we would rather take our stuff out of the storage then to be at a place like that where your customers that have been loyal are treated as if they are criminals. In conclusion we are appalled by the way we were treated for absolutely no reason other than being homeless apparently. I would not recommend the storage facility to anybody nor will I ever rent from there again.
Jennifer Frenza | Expérience généraleCustomer service is outstanding 100 % 😃
AKEEME HARRIS | Expérience généraleVery friendly and helpful staff!
Elaine Scott | Premières impressionsOnly complaint is the monthly cost always creeping up
Stephen Schroeder | Expérience généraleBeautiful facility. Excellent service. J'ai été très impressionné. Would highly recommend this facility. Thanks for a great experience.
Jerry Heimbigner | Expérience généraleKingwood U-haul rental and storage under the superb management of James Zipperer was excellent on all fronts! -Always available, always thorough, always extremely helpful.- Now that's the way to run a longstanding and successful business! I would not hesitate to use Kingwood U-haul and storage again.
Nancy Schettler | Expérience généraleWith the lone exception of the door to my building not being operational one time, and the office staff so low that no one could go see about the problem, everything was great. James Zipperer was really good about talking to me during his off hours about that problem and I appreciated that he did that.
Susan Stewart | Expérience généraleJames Zipper is always awesome and very helpful, he really go beyond to help customers. Thanks James!
CHRISTIAN FELIX | Expérience généraleLoved the fast check out I was told I would not be charged anymore. Hope that's true
Heike Beardsley | Expérience généraleThe staff here was absolutely fantastic, listen to what my needs were, and provided solutions for what I need stored. It's nice to know the customer service still exists that is proudly displayed at this location. I would highly recommend anybody looking for storage solutions or U-Haul rentals to check these guys out
Jeffrey Sinclair | Expérience généraleThank you for your awesome customer service for the 10 months I needed you.
linda burrell | Expérience généraleThe staff are very friendly and helpful.
TINA SMITH | Premières impressionsSafe place to storage your things.
Rosa Rubio | Expérience généraleI love this company, they're absolutely amazing and understanding. They're quick to help when needed also.
Stephen SANTORO | Expérience généraleKeep It Up!
Andrew Green | Expérience généraleThank you uhaul staff for doing a great job .
Bobbie Armstrong | Premières impressionsStaff Great to work with!
DSA Transport LLC Derek Austin | Premières impressionsI was astounded at the simple, convenient service! All done over the phone! Was clean and all set when i got there. Great service!
Linda Burris | Premières impressionsYes the staff was very helpful
regina johnson | Expérience généraleThey are nice, friendly and helpful
latildra thomas | Expérience généraleGreat Customer Service
FREDERICK HECK | Premières impressionsThe lady there was very nice and helpful
Rashieka Wilson | Premières impressionsThe staff are always pleasant and accommodating, taking the extra step to ensure customer satisfaction. Thank you U-Haul Storage of Kingwood. Cee
cee conrad | Expérience généraleI will call on u haul again.
Eddy Ford | Expérience généraleThe staff at this location is incredibly helpful and understanding. I was a first-time mover with a few unforseen issues and regardless of the headache(s), the staff was very patient and forgiving.
ERIK DAVON GARNER | Expérience généralePest control improvements need on site. And restrooms not well maintained
Sascha Kinds | Expérience généraleManager is a real hoot! Funny guy!
martha suchsland | Premières impressionsThe staff was friendly, BUT definitely not helpful. The assistant was supposed to show us to the storage unit; however, he went ahead, we lost sight of him, and then rather cavalierly pointed to the building; leaving us to find out what section the unt was in.
Walter Jenkins | Premières impressionsI had a very bad experience and your employee Melissa is very rude. I rented a unit that would not fit the item i needed after the third time I was told that they didn't have a unit the size i needed and i was arriving from Dallas i had to cancel and find another storage place. I have always used your facility over the years but i will never use it again i will drive a little farther to use a different one.
Tammy Smith | Expérience généraleThe customer service Melisa was extremely rude. When I arrived she constantly helped other customers after me and then had her coworker help me. It's distasteful dealing with horrible customer service
lillian boyd | Premières impressionsThe process was excellent. From Mrs. Mitchell helping me with paperwork and directions. The manager also went above and beyond to find the dolly I needed. And last the older guy on the lot outside assisting me with how to open the door and backing out. Thank you guys y'all really made my day so much smoother.
Tiara Glaze | Online Move InThere should be a ramp or elevator to the spilt levels.
Enya Rentas-Sherman | Premières impressionsGreat staff great customer service
Deondra Lewis | Premières impressionsExtremely professional, knowledgeable, respectfulness, clean, and large inventory.
Pamela Voorhees | Expérience généraleEveryone was so amazing!
NIKITA HINDS | Expérience généraleThanks
THOMAS GRAY | Premières impressionsI would recommend them! The staff is always so friendly! Melissa is beyond expectations, she always gets the job done! She goes above and beyond!!! - Clarisa C
CLARISA CARDONA | Premières impressionsThere were homeless people hanging around which frightened my friends and I, because they would come up to us to let them in and we couldn't move out safely while we couldn't leave our doors open packing up afraid of thrives! And one lady that was putting her stuff in storage had her purse stolen! All this was reported and still issues being safe. So I when I moved out, I noticed a big fee on my checking account that was supposed to be most of my new apartment rent and now I don't have all the money now to pay! I want all my money you drafted from my account recently or I'll get my Lawyer to contest this!
april garner | Expérience généraleMrs.Ann is a true angel!!❤️
Shalanda Bass | Expérience généraleKeep up the great work. I had no issues.
Floyd Harris | Expérience généraleThe only thing I didn't like I was not shown my storage
regina johnson | Premières impressionsWith the deaths in our family due to COVID over the last few weeks, it has been difficult to try figuring out how to maintain; however, the representatives at Kingwood UHaul went above and beyond to help us.
Tranell Wilson | Expérience généraleThis Kingwood location is the best! The GM and staff are very professional, friendly and courteous. I would refer this location anytime! Big "Thanks" to SAVANA or SAMANTHA ( sorry I didn't get her name) but she was an amazing customer service representative at this location.
Beverly Davis | Expérience généraleKeep up the good work overall the management and team member's professionalism and customer service made my experience very pleasant 😀
FELECIA RAVEN | Expérience généraleThe movers I hired did not show up or call.
Terry Roy | Expérience généraleSize of the storage unit that was reserved was unavailable. There is not an elevator, everything must be carried up stairs.
Terry Roy | Premières impressionsGreat staff at the Kingwood location on Loop 494 and Hwy 69/59 Kingwood Texas
Sharon Holmes | Expérience généraleMade moving easier less stressful. Received great advice and tips from personnel. On-line application is awesome.
Ramon C Loureiro | Expérience généraleStaff personnel were friendly and professional!
Alma Rodriguez | Premières impressionsThe only problem I ever had with them is that my things were there for over 3 years I carried Insurance when I went a few months before I went to go move out I realize that my things were infested with moths. The insurance did not cover my loss I lost a lot of personal things clothing furniture so forth so I was very disappointed about that still am as matter fact. Cuz when I finally move my stuff out and move them my new home in my new garage I'm still unpacking things and they're still moths infested in my things so I'm very disappointed.
Joy Kitchens Webb | Premières impressionsI didn't give it the top rating because I wasn't offered an option for refund of in advance rent paid and move out a week later. That really sucked because I am still unemployed and had a chance to move to a friends that provided space for my stuff, allowing me to save 100 dollars now that my unemployment benefits recently ended.
Angela herald | Expérience généraleAfter a mishap in the system, and a lack of help from corporate, James did everything he could to rectify the issue. His customer service was tremendous! Corporate on the other hand should reconsider how they train their corporate level associates on how to treat customers. Really poor hospitality.
Joshua Beatty | Premières impressionsThe staff was very polite and helpful! Didn't have any problems, they were fast and efficient.
JENNIFER ANN LEE | Premières impressionsMrs.Ann and the mechanic!!All the staff are very friendly and helpful!!👍👍
Shalanda Bass | Premières impressionsCame in and out a few times for vehicles, trucks, boxes, and storage. Team was extremely helpful and friendly at all times. Worked with James the most and he was always great and went above and beyond. Merci!
johnathan gray | Expérience généraleI really appreciate that your employees treatment with me were respectful and helpful.
Maurisa Castellano | Expérience généraleMerci.
Eddy Ford | Premières impressionsThey know their business well.
Ramon C Loureiro | Premières impressionsI would have liked to have a saying in the unit. It was automatically selected for me. I would have preferred a lower level unit.
Enya Rentas-Sherman | Online Move InOutstanding Customer Service.
ronald williams | Premières impressionsThey would not adjust our rate after we cleared out one of the two units we were renting, but they did mark the same empty unit as available to rent.
Alvin Brandt | Expérience généraleStaff were very respectful and handy
Maurisa Castellano | Premières impressionsI cannot access my unit
Taylor McNamara | Premières impressionsThis has been a wonderful experience. The complete staff have been helpful and courteous. I would highly recommend this location if you are needing any storage. The gentleman at the desk was quick with it, and really gave me a good experience. Thank you for being here for me during this time. Keep up the great work!
ROCHELLE JOHNSON | Premières impressionsOn my move in date I met with Mr James he showed me good customer service and one night I came after hours to my storage and he was just a phone call away to help me understand how to use my access card thanks.
linda burrell | Premières impressionsI think you need more people working the front office every time I had to go in there I had to wait in line over 10 to 15 minutes because they are on the phone making reservations for trucks and answering a lot of questions and I feel if I am there in person I should be tended to first and the person on the phone should be placed on hold.
cheryl carney | Expérience généraleWell ventilated, great prices and 24/7 access. Can't beat that !
Keyla Lowe | Expérience généraleThey are all amazing!!
Brandon Cornelson | Expérience généraleI had made a reservation about 2 weeks ago that was not in the system, which made us have to use two units, in worse locations, and purchase another lock. But, other than that issue, the staff was helpful and professional.
johnathan gray | Premières impressionsMelissa provided excellent customer service
Ikea Moore | Premières impressionsMy only issue was the close out process. We cleaned out our unit and had to leave town and the office was extremely busy, we could not wait around. I tried to call the next day and never could get anyone on the phone to help.
Carol Mack | Expérience généraleMelissa is super friendly and helpful!
Carol Castillo | Premières impressionsStorage building to small
Terry Nash | Premières impressionsThe worst part about it so far has been that I originally was not told the "free first month" was only for a 2nd floor storage unit. I wasn't told this until the day before I moved-in. I was also told 24 hours before my move-in that the size unit I wanted was not available. I should've been told this long before. I had to get a smaller unit, on the 2nd floor, and I'm hardly able to access it. My login card and code do not work, and the office people could not figure it out and ultimately weren't able to get me one. With hours closing at 10 and my work schedule weird, that kinda sucks. I would not recommend this location. The people have been friendly, but the operations are not smooth at all.
Denise Harroff | Expérience généraleNeed to fix pin access on bldg c. Need to have a trash can in buildings
ladonna borg | Expérience généraleJames and his staff were very helpful and accommodating as they typically are. I will continue to use this U-Haul store for my needs as long as James Zipperer is managing it.
SAMUEL WILDMAN | Expérience généraleStaff, facility and even the bathrooms are exceptional. I recommend u-haul storage to friends often
Shannon Mitchell | Expérience généraleI love ❤️ the people that work they need a rise thanks
Constance Billings | Expérience généraleMr. James is the best. Extremely helpful , caring and selfless. I would definitely recommend this location to friends and family.
Maya Duhon | Expérience généraleExcellent customer service
LINDA LIVINGSTON | Expérience généraleNot one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, "help her". I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.
Rhonda Small | Online Move InGood experience. Good Mgrs.
Greg Tomlinson | Expérience généraleFriendly staff and management. Clean premises and facilities.
Samuel Gonzalez | Premières impressionsI didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.
Anna Veasaw | Expérience généraleI want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.
Teresa Alvia | Expérience généraleEnded my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.
Bruno Warhol | Expérience généraleI rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.
FELECIA TAYLOR | Expérience généraleBrent took care of everything for us. He is very courteous and professional
Robbie Carlton | Premières impressionsExcellent service à la clientèle
julia houston | Expérience généraleJovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!
Thomas Donald | Premières impressionskhrys very friendly helpful
ANGEL CASTANEDA | Premières impressionsI am very satisfied with the rates and overall service
Deborah Lloyd | Premières impressionsAnn and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.
Lindsey Norton | Premières impressionsThe staff was friendly and understood me.
Sylvia M Canty | Premières impressionsI really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.
Corissa Parnell | Expérience généraleWent a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient
Raymond Roger | Expérience généraleAlexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.
DEBORAH KEAN | Premières impressionsInside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.
linda Heileman | Expérience généraleThe staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!
juan joseph williams | Expérience généraleI have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.
Anthony Goins | Expérience généraleStaff very helpful and nice
Constance Billings | Expérience généraleAva was amazing and very helpful with getting us a uhaul truck and storage also was very funny I enjoyed my visit
Gloria Dominguez | Premières impressionsThank you for being there during the time I needed storage.
james morgan | Expérience généraleGreat service and location.
Robert Ramos | Expérience généraleKayla was very helpful and informative.
Alvin Brandt | Premières impressionsSince the beginning the manager was very helpful and willing to answer all of my questions. Once I was transfer to an associate I also received the same treatment.- I will highly recommend this location.
hugo medina | Expérience généraleGreat service. Great staff. Very professional and very personable!
Buddy Staggs | Premières impressionsHad to wait a long time, but other than that my experience was Great!!
Aisha White | Expérience généraleThis is my first time renting from u-haul Staff was very helpful. Would do it again
Mary Green | Premières impressionsExcellent service/attention plus the flexibility of after hours access.
leopoldo contreras | Premières impressionsThey were very helpful and went the extra mile to assist me.
royce branch | Premières impressionsThanks for the excellent service
Elizabeth Joyner | Expérience généraleSo helpul and friendly atmosphere
ELEANOR DUNN JOHNSON | Expérience généraleMy experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.
william cooley | Premières impressionsI have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.
Eoines Economy | Premières impressionsThe service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.
Kenneth Coleman | Premières impressionsIt took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay for
JULIE SANTORO | Expérience généraleFriendly, helpful staff.
Tracey Curtis | Premières impressionsEvery time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.
margo lucero | Expérience généraleThe employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.
Elizabeth Robinson | Expérience généraleABSOLUTELY TERRIBLE!! D
daniel tourville | Expérience généraleMy mother’s credit card was stolen and charged by Uhaul employees.
Jaylah Prince | Expérience généralelock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay
Keyandria Sloan | Premières impressionsThanks
constance billings | Expérience généraleWell staffed and maintained facility. Location is easy to get to.
DAVID JACKSON | Expérience généraleThe sliding doors were broken to get in to storage area
Benjamin Moran | Expérience généraleBoth Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!
ivan tabares | Premières impressionsThere was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.
juan sifontes | Expérience généraleI like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.
Lisa Watson | Expérience généraleGreat customer service! The front desk staff was very knowledgeable about the services
Juan Aguilar | Premières impressionsJeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint
steven valrie | Expérience généraleNot sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.
rob mercier | Expérience généraleGreat experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit
Jason Kinsey | Expérience généraleWas supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.
ronald kindler | Expérience généralePrices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper
Danyale Bailey | Expérience généraleThe staff is very helpful. understanding, and empathetic; we appreciate you.
PAUL MILLER | Premières impressionsI really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!
DAYNA CHAPMAN | Expérience généraleAll the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!
Milo Meixell | Premières impressionsStaff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.
Deneen Cheneau | Premières impressionsHave a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help
Jose Hinojosa | Expérience généraleStaff was very nice
elijah garrett | Premières impressionsGreat Job!
REBECCA KEDZIORA | Expérience généraleYour Staff is extremely courtious and Very Helpful thank you
John Murray | Premières impressionsGenerally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).
Brian Thomas | Expérience généraleRenting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.
PAMELA JUSTICE ALVARADO | Expérience généraleCard key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E
Doug Trent | Expérience généraleWorst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.
Aprille Eckles | Expérience généraleMy move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!
Brenda Donatto | Expérience généraleExtremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Merci.
DEBORAH VESTAL | Expérience généraleFriendly and awesome at what they do.
Roshelle Buaquen | Expérience générale2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time
MARCELLA SUE JONES | Expérience généraleworse place ever !
Maria Salazar | Expérience généraleAshley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.
Ella Curl | Expérience généralevery good experience
JODY RENICK | Expérience généraleI would rent from this facility again.
Lynda Croy | Expérience généraleHorrible experience.
jennifer beverford | Expérience généralethe online payment option was NEVER working.
Samantha Hardy | Expérience généraleTerrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.
myrna i aponte | Expérience généraleNever any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anything
Anne Moss | Expérience généraleIn the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.
JUDY FOSTER | Expérience généraleGreat Service
Neville Kroeger | Expérience généralestaff was very helpful and friendly Get there early,
Eli Romero | Expérience généraleGreat Staff
CLAY FARRELL | Expérience généraleThank you for great service
Debra Flowers | RéservationI had no problem everything wasexcellent
sybil burciaga | Expérience généraleMY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERE
CHRISTINA johnson | Expérience généraleWill never use your services again!!!!!!
ALTON RIDEAUX | Expérience généraleGood rate for the value
Gerald Reeves | Expérience généraleFacilities were always clean especially the restroom
Jaymie Hughes | Expérience généraleLADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXP
Terry Adkison | Expérience généraleGreat location.
Raymond Groves | Expérience généraleGood place to use for storage, as well as, for renting moving supplies.
lois mitchell | Expérience généraleHad a good experience everything was convenient for our move
Randall casillas | Expérience généraleThe staff was always helpful and friendly. I will use them again if I have any storage needs!!
Gary Allgood | Expérience généraleoutstanding service
TERRY ROBBINS | Expérience générale