Le client n'a pas laissé de commentaire.
JEREMIAH BOYETTECustomer Reviews for U-Haul Moving & Storage of Lafayette
(In Front of Acadiana Mall, Next Door to Lowes on Ambassador)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
3700 Ambassador Caffery PkwyLafayette, LA 70503
(In Front of Acadiana Mall, Next Door to Lowes on Ambassador)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 3
Personnel had not been informed that I was returning equipment to their location, so they were not prepared to receive; but they were accommodating after explained this was the location I was told to return equipment in last text from U-Haul. Seems to be a communication gap.
Bobby Studebaker- Évaluation :
- 5
Friendly and good service.
jeff oliver- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mike Bowers- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elisa Neibling- Évaluation :
- 2
The male who rented us the van was rude, disrespectful and very unprofessional in his communication and appearance. He also scanned my wife's Drivers License on his personal phone during the check in process. I asked about that and he said he can't find the scanner tool. The van has a burnt license plate light and noisy rear u-joint. Upon return the male who we rented it to was professional and respectful. I called the GM of this facility, Larissa (sp), had to leave 2 VM's 24 hrs apart before she returned my call. I advised her of the drivers license scanning to his personal phone and she said that is how they always do it with an attitude of I was bothering her. Will not do business with u-haul in the future I can avoid it. This was a convenience rental not a necessity.
Michael Meche- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Perry Lopez- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Darrell Chambers- Évaluation :
- 5
The Storage Center was really convenient and I never had to worry how safe my furniture was. Thank you U Haul for being so kind.
CARL SIMON | Expérience générale- Évaluation :
- 1
They did everything wrong. Then wanted to charge me for it.. Both assistant and mai. Manager were not helpful all incorrect info was given by the employer (s). I'm filing a complaint or going to the court to get this corrected. Very poor customer service bad attitudes poor service . Employees lied as well. Never have I had this poor service from a co. ☹️
BASMA JACKSON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ashley Lewis- Évaluation :
- 5
Very kind good customer service from Jerod
DOLLY BRANDT- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Pacetti- Évaluation :
- 5
Jared, the person that put the hitch on my car was absolutely terrific. He worked as hard as he possibly could to finish the job done well.
bennett fontenot- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shawn Arwood- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JACOB WALLACE | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marie Barry- Évaluation :
- 4
The truck had major issues including damaged wiper blades which caused problems. The gas tank would not accept new fuel without constant pressing of the handle causing fill ups to take 15 minutes every time. The truck was old and poorly maintained. Was told that truck was not one of their normal fleet but that should not be my issue
COREY RUTLAND- Évaluation :
- 5
This location has everything you need when moving. I have used this location before. Employees are very helpful and pleasant to deal with.
Mike Ritter- Évaluation :
- 5
Exiting this location needs to be addressed and is a potential liability. The exit is on a main thoroughfare. I would recommend making an exit on the side that intersects on a light
Walter Lopez- Évaluation :
- 4
So up to work on time and not an hour late,
Kevin Doucet- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KENRELL FRANCOIS | Premières impressions- Évaluation :
- 5
All good!
Ken Kercher- Évaluation :
- 5
Shawn who checked us in and helped us was so nice and efficient and this place was very busy. He had a ready smile and was patient with us old timers.
Carole Valdez- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
James Crawford- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rebbeca Guilbeaux- Évaluation :
- 3
My reservation included 2 furniture dolly's in addition to a utility trailer. When picking up the trailer the U-Haul rep. said there were no dolly's available there or anywhere within 15 miles. I ended up buying a dolly . . . but it would be nice if the dolly's are not available for a resv. a email or notification of some kind be sent informing so !
michael bruns- Évaluation :
- 5
You did a great job.
Michael Wike- Évaluation :
- 1
Clearer instruction on pickup. I see the e-mail confirmation says the alternative contact would be called, but the person that called didn't mention this so when I picked up at 5:30am my wife was not awake to answer so it took almost 45 minutes to get checked in. Also, I put the keys in the drop box per instructions when I brought it back and was called and rudely told to bring them inside instead. I was only following instructions and did not find it professional.
Austinn Goin- Évaluation :
- 5
Very good service . Will be back.
ALBEN AUGILLARD- Évaluation :
- 5
It was fast, friendly, & available when I needed it. I will ABSOLUTELY use this location in the future!
melissa skerczak- Évaluation :
- 3
The store was overcrowded with boxes for sale and other impulse buys. It felt like being in an IKEA just trying to get to the counter. The trailer I rented had one tire that was very worn. The U-Haul online order instructions said that two forms of ID / proof of contact were necessary- my phone number and a valid local driver's license. When I checked out in the store, the clerk requested two additional contact phone numbers. This is not part of the policy that was in the T&Cs.
Nick Blady- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Benjamin Jacob- Évaluation :
- 5
I was informed that I went over the allotted mileage by 16 miles. When I requested to reserve the truck, the location I chose was 8 miles closer than the one the that the truck was located. This even up costing me more money. I will never recommend U-Haul to anyone!!
Patrick Arnould- Évaluation :
- 5
S.O.
HAKEEM ZENON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jamie Benoit- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LEO WHEELER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DeWanda VanBuren- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMAS ROZAS- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melinda Goodman- Évaluation :
- 3
The price quoted and the price paid was INACCURATE!! 19,95 for a van ended up being 75 bucks for only 3 1/2 hours of use! On top of that instead of just charging the difference between my deposit of $108 bucks and the excessive charges, you guys charged both at that same time!!!!!! That's 19,95 turning into almost 200 bucks for an in town move of only 3 hrs! I have return fees on my account from the excessive over charging so it actually cost me closer to 400 bucks to rent a 19,95 van!!!! This is a scam and I sincerely hope you guys get what's coming to you!
Keidrick Owens- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Heather LaPointe- Évaluation :
- 5
Excellent service à la clientèle.
Travis Mayon- Évaluation :
- 5
Truck could had been a little cleaner
LINDA IRVING- Évaluation :
- 1
Woman that checked out was very difficult and not helpful
Destin White- Évaluation :
- 5
Happy with service
Paul Hartsfield- Évaluation :
- 5
Good.
Heather Fisher- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tracy Riddle- Évaluation :
- 3
I returned the van a day early and the rerun wasn't logged. When no receipt arrived on email I had to go back to the store to rectify. Not happy!
JAMES DORE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RICHARD BRIMAGE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paul Adams- Évaluation :
- 5
Jared served me before and I found he is a friendly person, efficient and very professional. At this time, when I rented a trailer today, he demonstrated the same level of professionalism and gave me lots of confidence dealing with him and U-Haul. Keep good work!
miroslav mitrovic- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patricia Mara- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andrew Franceschi- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tori Robinson- Évaluation :
- 5
Do u haul help 501 -C3 organizations with discounts.
luis Mora- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CARL SIMON | Premières impressions- Évaluation :
- 5
Customer Service was superb
carl Simon- Évaluation :
- 3
Location always seemed short staffed and always took a long time to get help
DAVID DIETZWAY | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tyler barthe- Évaluation :
- 2
I rent U-Hauls from her consistently for my business. There needs to be a loyalty account or something for people who regularly do business with U-Haul because the manager is rude and always has some kind of issue every time I go in. Next time I rent I will be using Budget Truck or a different location.
Chelsea Marini- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LORI DOUMONT- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amber Williams- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eddie Domingue- Évaluation :
- 5
Customer service was great!
Joseph Guidry- Évaluation :
- 3
Fill up gas tanks.
Kamyra Celestine- Évaluation :
- 5
Easy drop off .The photos were easy to take and the parking lot was spacious.
Morgan Huff- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Blake Bernard- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Lou Blitt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jamie Shaw- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
bryan lopez- Évaluation :
- 3
Headlights were spotlights in the trees not on the road where you need them
Joni Robison- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lauren Romero | Premières impressions- Évaluation :
- 5
Everything was great
Randall Berger- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dodi Robicheaux- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Hannah Duff- Évaluation :
- 5
All the people are polite and helpful
CHASE ENGLISBEE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joe Colquette | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Whitney Durrah- Évaluation :
- 5
The guy helping me was extremely friendly and professional. I have rented many trucks form Uhaul and I will definitely keep coming back.
Joshua Domingue- Évaluation :
- 5
Eddie F was very friendly and knowledgeable. Thank you for making the trailer rental very easy.
Eli Tate- Évaluation :
- 5
Everything went according to plan excellent staff and office thanks
Robert Leblanc- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Francis Dunne- Évaluation :
- 5
Very Good service!
Lionel Alexander | Expérience générale- Évaluation :
- 5
Everyone I dealt with when picking up the truck and dropping it off was excellent! Very professional and personable!
Montgomery Griffith- Évaluation :
- 4
This was a weather-related problem in the facility. Not their fault. Leaks are always a problem to locate origin of the outside entry of the water. The problem was getting more help than the local staff. There was supposed to be some, but they were hard to schedule, and then didn't show up at all. So it was just the two local women who had to do the move for/with me. They were very courteous and helpful. The only remaining problem is a tapestry loom that is at the front, when it should have been put further back, preferably against the back or side wall so it could stand up properly, and not be in the way for further shifting of contents.
EMILY LUCILE WILEY | Premières impressions- Évaluation :
- 5
Great service
Frankie Lemalle- Évaluation :
- 4
easy to work with
John Strehlau- Évaluation :
- 5
PLEASE. Stop buying crap Ford trucks , noise , no turning radio, even the cup holders are crap. HOW ABOUT A CHEVY
luis Mora- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
braylyn mouton | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Quinn Ward- Évaluation :
- 5
They saved the day- originally booked one at other location and it was available- wasn't happy but the guy at ambassador location was awesome
MARK MARTIN- Évaluation :
- 4
The truck smelled like smoke and the shocks probably needed replacing. Great check-out procedure in the morning. The check-in procedure upon return was not fully explained and the inside worker had to go outside to help the outside worker. Overall it was an above-average experience.
Lawrence Simpson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Celina Richard- Évaluation :
- 5
This was a last minute rental for us. The lady who processed the rental was extremely nice and helpful.
Montgomery Griffith- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Beverly Bell- Évaluation :
- 5
Everything was great! Thank you
Valerie Broussard- Évaluation :
- 5
Excellent service à la clientèle
Brian Romero- Évaluation :
- 5
The employees were very kind and helpful!
Jada Babcock- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eugene Joanen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Samir Rodriguez- Évaluation :
- 5
Maintenance for lights unit I got headlights seemed non existing. One was working ok but the other was loose in the fixture. Wasn't even pointed where it should have been.
Danny Hargarve- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Tait Boudoin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Justin Champlin- Évaluation :
- 5
I was very satisfied with the rental process. The staff was very friendly, helpful, and professional! I don't think you have to improve what is already working so well.
Sheralyn Agoff- Évaluation :
- 5
Excellent service à la clientèle
Brian Romero- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cody Broussard- Évaluation :
- 1
Staff was okay some were friendly but all my belongings and brand new furniture was damaged by pest & rodents I am very unsatisfied with my service I know some things they can’t control but I put to much money into it this place for my items to just be destroyed
Kaylyn Benoit | Expérience générale- Évaluation :
- 5
The same guy helped me at pickup and return. I did not get his name but he was a pleasure to deal with.
Brady Gaspard- Évaluation :
- 5
Excellent service
Brian Romero- Évaluation :
- 5
The associate was very helpful
Lloyd Robichaux- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ashley Hebert | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KATINA ANGELLE | Expérience générale- Évaluation :
- 3
There was water on the floor and in my locker. I can not have water near my things also there was mold on sone of my stuff which I took home. This is one of the reasons I left. The other was just wanted to save some money.
Brad Kemp | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
jimmy benoit | Expérience générale- Évaluation :
- 1
We left and went back to our old storage place because this place had roaches and mold got onto some of our things. Even though this storage place isn't climate controlled it definitely felt like that. It was not clean when we would go there and 9 out of 10 times had an odor when we would come check on our things.
Brittany Sheppard | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph King | Expérience générale- Évaluation :
- 3
Having a dumpster for customers to use would be extremely helpful. The parking lot always has trash flying around because there is no place to discard trash. We have picked up countless screws in the parking lot. With the amount of money charged for rent, I think a dumpster would be justified.
Thomas STELLY | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joe Colquette | Premières impressions- Évaluation :
- 2
Customer service sucks. Staff needs to learn how to communicate properly with customers
stesay Brooks | Expérience générale- Évaluation :
- 5
Thanks for the helpful and great service!
Trudy Lafleur | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cathy Walker | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Skyla Joshlin | Premières impressions- Évaluation :
- 2
I would like to rate this experience better however I just got back from visiting with my mother on her death bed from cancer I moved everything I own into your facility however I'm suppose to be at work for 5:30am and my clothes are in my unit and I've tried my code that worked on October the 6th because I tried it to make sure it worked because 2 other customer were complaining about their codes denying them well apparently that's just how thos location operates in a VERY inconvenient way it isn't 11pn 2am it was 7:07pm when I drove up and one panel denies me access and the other door says I'm not checked in but I am checked in in a very inconvenient way. Now I will have to miss work and not get paid which I really need right now because in approximately at most 2 weeks I will have my mom's funeral to attend. This is extremely poor business and horrible service I am very VERY unhappy and a very disappointed and dissatisfied customer so much I am regretting my choice in storage units now and will never suggest anyone coming here
lisa bernard | Premières impressions- Évaluation :
- 5
The staff was very friendly and got me into a unit quickly. I always had access to my unit when I need to add or remove things. I would definitely rent from them again!
Jaylin Collins | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Katherine Bruce | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Markus Landry | Expérience générale- Évaluation :
- 5
Still waiting on refund of deposit.
DERRICK BROWN | Expérience générale- Évaluation :
- 2
My name is Stesay Brooks. She misspelled my name and wasn't very friendly. Staff was on their phone and really didn't want to show me where the storage was, I asked twice and waited for a response.
stesay Brooks | Premières impressions- Évaluation :
- 5
Aucun
Steward Edwin | Premières impressions- Évaluation :
- 1
Massive roof rat problem. All my belongings were ruined
BRANDI MAXWELL | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHARLES BROUSSARD | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kelli MURRAY | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Yarnell Evans | Expérience générale- Évaluation :
- 2
I was locked out of the storage facility on several occasions when it was supposed to be open. The climate was always a higher temperature than the controlled. It smelled like dog food? And the elevator was broken when I moved in. Also I had a unit in the direct sun light so it was always very hot.
Gloria Church | Expérience générale- Évaluation :
- 1
Because they wouldn't let me drop the truck and trailer there. If they let me drop off they said the price is double, and they made me go to another uhaul which ate up the little miles they give you. Hated it and will never use uhaul again
adam levine | Premières impressions- Évaluation :
- 4
There were long lines.
Annie Clark | Premières impressions- Évaluation :
- 1
I had to wait over an hour to finally get into the building where my storage was held. Keep in mind, I drove 7 hours straight to get to this destination and it's as if nothing was adequately prepared for me. I was inconvenienced heavily, and so were the individuals that arrived to this branch to assist me in moving my things into storage. There was also a large rat just crawling on the wall on a unit nearby. I'm still highly disappointed and dissatisfied with my services yesterday.
Sarah Pierre | Online Move In- Évaluation :
- 1
Access code doesn't work and I have no access to the storage unit I've been charged for.
Colin McRae | Online Move In- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Larry Coutee II | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
lisha winston | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Danye Levi | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nader Kafai | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Danielle Talbot | Expérience générale- Évaluation :
- 5
Very helpful staff!!
nicole washington | Premières impressions- Évaluation :
- 5
The gentleman was very polite and helpful.
Sean Stephens | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Colleen Bossier | Expérience générale- Évaluation :
- 3
Water on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.
Brad Kemp | Expérience générale- Évaluation :
- 5
Will use next time again
Trudy Lafleur | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Clifton Gwen Wlliams | Expérience générale- Évaluation :
- 3
Black entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.
rose gaines | Premières impressions- Évaluation :
- 5
I was impressed with how clean the facility was.
Mary Vigurri | Premières impressions- Évaluation :
- 5
I will chose uhaul everytime
Mahalia Butler | Expérience générale- Évaluation :
- 2
Storage was not updated and the crew stole all my things.
keisha Arceneaux | Expérience générale- Évaluation :
- 4
Everything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.
CHRIS J. BROUSSARD | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KALA THIERRY | Expérience générale- Évaluation :
- 4
Brock was so helpful!
Jacqueline Grey Clostio | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terry Hartford | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Brittany Sheppard | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Carissa Pauda | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Chris Duval dadrian | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Anita Holsapple | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mona Stika | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JENNIFER LEBLANC | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tim boudreaux | Expérience générale- Évaluation :
- 5
I forever choose uhaul for rentals! The staff are hard workers and bring fast service Could greet customers a lil better
renee landry | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patricia Hargrave | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KIMBERLY GRAY SMITH | Premières impressions- Évaluation :
- 5
This storage rental was my greatest experience when it comes to storage units and auto transports. The staff is always friendly, helpful and polite. I'll always use U haul for service because it's a name that I've grown to trust.
Dewan Jenkins | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ayla Mattox | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jonathan Russo | Expérience générale- Évaluation :
- 5
I can't thank yall enough for everything! Great safe place!
Brandy Girouard | Expérience générale- Évaluation :
- 5
Very clean and safe units.
Emilie Saboe | Expérience générale- Évaluation :
- 2
There was a large line of people and no one was being served for awhile and the office was empty for a while. Needs more staff. The guy that ended up helping was nice but clearly understaffed.
Claire Gilbert | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Damien HandyII | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
angela bellard | Expérience générale- Évaluation :
- 5
This U haul site is awesome. Have never had any problems
Linda Zeringue | Expérience générale- Évaluation :
- 5
Thank you so much Mr Brock for being so kin during this difficult time.
Monsanto DAY | Expérience générale- Évaluation :
- 5
Good people! Interpersonal skills awesome! No issues!
Gwinette Pierce | Expérience générale- Évaluation :
- 5
Mr Brock was so professional and efficient. He was very patient, polite and caring during a difficult time. Thanks a million uhaul!
Monsanto DAY | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stacie Brown | Expérience générale- Évaluation :
- 5
Service from the manager on duty was great. Really nice guy and helpful.
tyrell marks | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bryan Vincent | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kate Rogers | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Janet Tyler | Online Move In- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
tristan landry | Expérience générale- Évaluation :
- 4
Thanks for the good service
MARSHALL MOORE | Expérience générale- Évaluation :
- 5
The staff were extremely helpful as I was getting into a facility that my recently deceased wife had set up before I could move to Lafayette. We had meant to get by there together, but she had been too sick. Excellent team led by Ethan Fredette.
Steven Smith | Premières impressions- Évaluation :
- 5
Thanks for help in understanding I had to move out a little later due to Covid illness!
Marcelle Foret | Expérience générale- Évaluation :
- 3
Rates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.
anne schoen | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL LEWIS | Expérience générale- Évaluation :
- 5
Easy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.
John Harper | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kazita Harvey | Expérience générale- Évaluation :
- 5
Will always bring my business back great fast and friendly service
ROCHELLE DAVIS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Meche | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
WILFRED BROWN | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Samara Watson | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kami Lantier | Expérience générale- Évaluation :
- 5
Couldn't have asked for anything better. Thanks for everything,
Samuel Ball | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Trandy McCallister Jenkins | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angel Courville | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
chizal arceneaux | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
R Moody | Expérience générale- Évaluation :
- 1
The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn't a lock in there, they told me I had to buy one. Mauvaise expérience.
Abigail Gagnard | Premières impressions- Évaluation :
- 1
The staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.
Zenovia Wallis | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Adams | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenya Cawthorne | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Regionta Burgess | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Oncale | Online Move In- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Derrick Griffin | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
debbie crabtree | Expérience générale- Évaluation :
- 2
The representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..
Zenovia Wallis | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Traci Gayratov | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael LeBlanc | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
clifton pappion | Expérience générale- Évaluation :
- 3
"Climate control" unit is warm
Traci Gayratov | Premières impressions- Évaluation :
- 5
The front desk guys and girl were very calm and professional even though they seemed busy each time. Very good job
Jennifer Craft | Online Move In- Évaluation :
- 3
Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.
Netta Beatty | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
susan maghrak | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Julia ONEAL | Expérience générale- Évaluation :
- 5
Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).
Emilie Saboe | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Aubrey Cousin | Premières impressions- Évaluation :
- 5
Everything U-Haul did in helping my move was met by such friendly people. From West coast to the Deep South, the truck we rented did not falter. We all moved effortlessly. Thank you U-Haul.
JUDITH ANN ROBINSON | Expérience générale- Évaluation :
- 5
Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!
Samuel Ball | Premières impressions- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Donray Williams | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose Guerra | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jerome Sampson | Premières impressions- Évaluation :
- 5
Excellent staff and facility. Very helpful folks. I've used UHaul in 5 states, best one so far!
Judith Rizzo | Expérience générale- Évaluation :
- 5
Always friendly and nice at local Ambassador store. Customer Service at 1-800 was also friendly and attentive. Great experience all around.
John Touchet | Expérience générale- Évaluation :
- 2
Gm talk to ppl.like he don't want to be there
Dwight Rutledge | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
lisa everett | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALICIA DIGGS | Expérience générale- Évaluation :
- 5
This Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.
lisa Baudoin | Expérience générale- Évaluation :
- 5
The only reason we left was because my son has a storage unit where he lives!! Thank y’all for the excellent professional service that y’all provided to us at all times!!
Sandra Barras | Expérience générale- Évaluation :
- 5
The staff were second to none.
Joseph Penick | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Charlesha Cox | Expérience générale- Évaluation :
- 5
Very clean facility. Professional and helpful staff. I've been to several other U-Hauls around the country and Lafayette's U-Haul on Ambassador is by far the best!
Phuong Bui | Premières impressions- Évaluation :
- 5
I appreciate the service and thank you.
Troy Gilton | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Eaves | Expérience générale- Évaluation :
- 2
The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.
Michael Winski | Premières impressions- Évaluation :
- 5
Very COVID-19 safe clean environment and very helpful friendly staff.
Jo McMullen | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHELLE PHELPS | Premières impressions- Évaluation :
- 1
Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.
ROLAND LOUQUE | Expérience générale- Évaluation :
- 5
My experience was Great, a very convenient location! I would recommend this location to anyone!
GWENDOLYN PATTERSON | Premières impressions- Évaluation :
- 5
We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.
Latonya Arvie | Expérience générale- Évaluation :
- 5
Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service
Hanadi Richard | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dawn Crosby | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
VICTORIA JACOBS | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cleber Rangel | Expérience générale- Évaluation :
- 5
Clean and near UL. You all were there when we really needed somewhere to store my child's personal items. Thanks
Jerome Sampson | Expérience générale- Évaluation :
- 5
Staff was very helpful and friendly.
anne schoen | Premières impressions- Évaluation :
- 5
The young lady who helped me with Was excellent
Norman Boutte | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Samantha Drouant | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Desmond Wood | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
patricia Estave | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dana Schexnider | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Samantha Drouant | Premières impressions- Évaluation :
- 5
The staff is always friendly and helpful. The facility was immaculate.
Elaine Strickland | Premières impressions- Évaluation :
- 5
Excellent
JOHN COMEAUX | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Penny Cumbo | Expérience générale- Évaluation :
- 5
Facility very clean. Staff very helpful and friendly.
Shirley Richard | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Ashlynn Jackson | Premières impressions- Évaluation :
- 5
Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.
Sharon Rue | Expérience générale- Évaluation :
- 5
Great experience
Sharon Manning | Expérience générale- Évaluation :
- 5
Very nice and helpful customer service employees-
Candace Khalifa | Premières impressions- Évaluation :
- 3
Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion
patricia Estave | Premières impressions- Évaluation :
- 4
Friendly and excellent customer service
Nathan Baker | Premières impressions- Évaluation :
- 5
Kind and considerate staff makes all the difference.
Scott Young | Premières impressions- Évaluation :
- 5
Everyone was very friendly and worked to give us a good experience.
Sharon Manning | Premières impressions- Évaluation :
- 1
Service is always slow every time I need help.
Jamekia Colbert | Expérience générale- Évaluation :
- 5
very helpful and very clear instructions thank you
ROSE SPELL | Premières impressions- Évaluation :
- 5
Service agent was timely, polite, and helpful.
Sue Charbonnet | Premières impressions- Évaluation :
- 5
Convenient, affordable and well maintained property.
matthew shelar | Expérience générale- Évaluation :
- 5
Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!
Sue Charbonnet | Expérience générale- Évaluation :
- 1
The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.
barry posluszny | Expérience générale- Évaluation :
- 2
I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.
Madeline Caruther | Premières impressions- Évaluation :
- 4
Friendly staff was helpful in my move answered all questions.
Julia ONEAL | Expérience générale- Évaluation :
- 5
I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig
Michelle Rather | Expérience générale- Évaluation :
- 3
Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.
Erika Gilbert | Expérience générale- Évaluation :
- 4
personnel amical
Randall Sexton | Premières impressions- Évaluation :
- 1
I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.
John Mistretta | Premières impressions- Évaluation :
- 5
Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!
Nicholas Darbonne | Premières impressions- Évaluation :
- 5
Very helpful and polite staff. Answered all my questions and I left very satisfied.
Wyoming Offshore LLC | Expérience générale- Évaluation :
- 5
Everything went smooth. Thanks
Kim Thibodeaux-Doucet | Premières impressions- Évaluation :
- 1
I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.
Tiffany Oliver | Expérience générale- Évaluation :
- 4
Shouldn't cost extra for 24 hour access.
PETER JOHN RESWEBER | Expérience générale- Évaluation :
- 5
Very professional helpful and organized!
Christina Larriviere | Réservation- Évaluation :
- 1
I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500 called the next day all day long no response they stole them
Robert Soileau | Expérience générale- Évaluation :
- 3
Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.
James Reichard | Expérience générale- Évaluation :
- 5
Excellent facility, would recommend and use again.
SYBIL HEBERT | Expérience générale- Évaluation :
- 5
Very excellent service
REYNA BATES | Expérience générale- Évaluation :
- 5
None..all was good
Amanda Dartez | Expérience générale- Évaluation :
- 5
Great staff
NED SONNIER | Expérience générale- Évaluation :
- 5
I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.
MADONNA PATIN | Expérience généraleServices supplémentaires à cet emplacement
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