Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Transmission is not working properly, went to a gear once with 3-4 rpm and stuck for about a minute
Karl K
Évaluation :
4
Le client n'a pas laissé de commentaire.
David R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig M
Évaluation :
5
I like the location and the people who work there. Our truck was dirty, but did not impact our move at all.
Douglas A
Évaluation :
5
Everyone was very knowledgeable and professional from the start of my journey to the end.
Craig S
Évaluation :
5
Nice job
Freddie C
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin k
Évaluation :
5
Le client n'a pas laissé de commentaire.
David G
Évaluation :
5
Always good service. Thank you!
Eugene S
Évaluation :
5
The contract is a little confusing.
Kelli H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodore M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chad S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark P
Évaluation :
5
Le client n'a pas laissé de commentaire.
John F
Évaluation :
5
Le client n'a pas laissé de commentaire.
John F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence B
Évaluation :
5
This was the cleanest and nicest U-Haul center.
Alexandra C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick P
Évaluation :
5
I would highly recommend additional grommets to tie off/bungie
Stephen F
Évaluation :
5
Very efficient process for renting and returning. Perfect.
Mark b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeannine G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilfredo L
Évaluation :
5
Don’t make customers fill up their trucks after they’re done unless they used more than half of the tank
allen s
Évaluation :
4
I always rent your trucks when moving a family member. the vehicles are always clean and ready to go. This last time was no exception. I did have trouble turning the truck back on as I was getting ready to drive it back to the facility at the end of the day. the steering wheel locks which causes the key to not turn in the ignition. i did call the uhaul roadside help who came out and told me if I jiggle the steering wheel, the key will turn in the ingition. I felt back he came all the way out to my house on a sunday night, but he did help me. It still was a good day.
suzanne c
Évaluation :
3
Over charged even explained about the cancellation of my truck reservation
Toqeer A
Évaluation :
5
Staff was courteous and attentive as usual. Merci.
Eugene S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erney S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia S
Évaluation :
4
Everything was efficient and professionally handled.
jim c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bob W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy J
Évaluation :
5
Always the best experience renting from this location.
Robert S
Évaluation :
5
I can't say nothing they're really good
ronald p
Évaluation :
5
Great service and a convenient location.
Ronald T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur S
Évaluation :
5
The place was clean, neat and well staffed with experts. It was the best experience renting a vehicle.
John M
Évaluation :
5
Appreciate having van parked next to building when picking up. Merci.
Eugene S
Évaluation :
5
Le client n'a pas laissé de commentaire.
miguel c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mykhailo B
Évaluation :
5
Tyler was very helpful during the checkout and hooking up the trailer. Will definitely return to this location. Next time I need a U-Haul.
Richard W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mykhailo B
Évaluation :
5
Quick And Easy Dropped Off, Friendly People
Pedro M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cathy J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandi P
Évaluation :
5
Kiele was great
Timothy R
Évaluation :
5
Nothing… it was great
TOM D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald C
Évaluation :
1
12 gallon charge on 81 miles is incorrect. Kiele would not share the picture and Uhaul corporate would not share their picture. BEWARE of GAS SCAM
Ken R
Évaluation :
5
The staff was friendly and polite. Accommodating and very professional.
Brenda T
Évaluation :
1
Your on-line App was down and I needed the truck at 7:30 AM because I needed to move my daughter and I only had 2,5 hour window at her building to use the freight elevator. I had to wait until almost 9: 00 AM when the store office opened. Called you support hotline and no one had any idea what was going on and could not help. Missed the window to move my daughter and had to wait to get the elevator. A lot of added stress I need not need. The local office person did get me the truck I had on reservation so he did his part. You need better support when your "amazing" App goes offline.
Donald M
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSE M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason C
Évaluation :
5
Le client n'a pas laissé de commentaire.
James F
Évaluation :
1
I was not told there was a mileage restriction and was charged extra 32 miles when I was only driving within the burbs vicinity of Chicago. They return process online did not work at all
Daniel S
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS W
Évaluation :
5
Top notch experience with the staff, equipment pick-up.
William R
Évaluation :
5
You have a good staff. Good service each time I rent. Please let them know I said so. Thanks! Eugene Stramel
Eugene S
Évaluation :
5
Le client n'a pas laissé de commentaire.
david g
Évaluation :
5
Le personnel était amical et serviable. I will use this location again when needed.
John K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zlatko V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason J
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
rod f
Évaluation :
5
S.O.
Sherry D
Évaluation :
5
Gave me a brand new truck
TOM L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaila F
Évaluation :
5
Needs wipers 😉
Benjamin E
Évaluation :
4
Fix light in box. Not working. Gas cap strap was detached.
Jeffrey Y
Évaluation :
5
sale guy very knowledgeable
Nicole K
Évaluation :
5
The lady and gentlemen were both very kind and overall wonderful. My first time with them was excellent service. The lady that was their yesterday coming into today asked how I was doing and I felt so overwhelmed with emotions but so thankful for a kind soul asking me that. Never was asked that before. Let's just say I'm no longer friends with someone I was with. I'm going to come back again and very much appreciate everyone their who helped me ☺️
gina v
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisca J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony R
Évaluation :
5
I love using U-Haul for my business, especially from this location. Super helpful and friendly staff as well as top-quality, extremely well-maintained equipment.
Bruce L
Évaluation :
4
Issues with the app usage for pickup. Not clearly marked. When I did a chat with tech support. They pushed me to call the 800 number. While Doing this I was not able to complete the pickup due to chat window coming up and blocking my ability to chose the link needed
Mark K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacque V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy P
Évaluation :
5
Very attentive and answered all of my questions. Very friendly
joe d
Évaluation :
5
Truck needed some oil and some maintence were going to drive it to crystal lake but did not feel comfortable
We. Were in Algonquin
We rent uhauls all the time!
Mark R
Évaluation :
5
Aucun
Ronald T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert B
Évaluation :
5
Friendly service greeted me when I got there. Had me In-N-Out fast. Thank you for your service.
Hugo C
Évaluation :
5
Everyone there was amazing. Above and beyond. Hands down the best Uhaul location I've ever rented from.
Jarrod L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy H
Évaluation :
5
personal at this location very helpful and kind
Henry B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Q
Évaluation :
5
Friendly staff, clean location. Would highly recommend.
Douglas A
Évaluation :
5
In and out and on my way- smooth !
GLENN R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maggy K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel C
Évaluation :
5
Good service.
Eugene S
Évaluation :
5
EASY TO USE AND WORK WITH!!
paul s
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
5
Allow for pad rental reimbursement if pads are not used.
Samuel N
Évaluation :
5
Le client n'a pas laissé de commentaire.
erney s
Évaluation :
5
Everyone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
andy p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophia A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan T
|
Expérience générale
Évaluation :
5
Was thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Merci
WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M
|
Premières impressions
Évaluation :
5
One of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M
|
Expérience générale
Évaluation :
5
Staff was very nice and accommodating. The facility was well lit and secure.
RACHEL W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUE H
|
Premières impressions
Évaluation :
5
You have excellent employees at this location. They were always very helpful and kind.
Jason R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK M
|
Expérience générale
Évaluation :
5
The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!
Traci V
|
Expérience générale
Évaluation :
5
Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline H
|
Online Move In
Évaluation :
5
It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Merci.
Carolina R
|
Expérience générale
Évaluation :
5
It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheri s
|
Online Move In
Évaluation :
5
Very pleased with the facility and the staff.
Michael B
|
Expérience générale
Évaluation :
5
Very nice stuff
Robert S
|
Expérience générale
Évaluation :
5
Very clean, easy access, online process excelente
Alejandro A
|
Online Move In
Non les évaluations ont été soumises pour cet établissement.