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Kim L | Expérience généraleCustomer Reviews for U-Haul Moving & Storage Of Lakeland
Testimonials From Recent Customers
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Great customer service from check in to return. Merci.
Anthony NVery friendly staff. And helped me hook up the trailer. The trailer was clean and well maintained.
Garrett BThank you all so much for the service you have provided, everyone has been so helpful. Special thanks to Alfonso for his assistance with the Uboxes. Merci encore!
Michelle N | Expérience généraleThe self return was a pain point. The share website was not working and I was there an extra 20 min trying to get the website to work and couldn't get it to start the return. I was working on it at first, I accidentally closed out of the browser and when I tried to restart the return process it would not give me the option to return it. I had to drop the keys off
Gabriel TGreat customer service easy rental Return customer service was great polite Will back service I rate excellent
PATRICIA GEverything good
RICHARD NI left my car & house keys in the truck when I returned the vehicle. I contacted the location 15 min after I returned the truck & they told me there were no keys in the truck. When I said we were going to return to search the truck for the keys I was told the truck was already rented to someone else. I will be contacting the Police regarding my keys being taken
David Fdrop off experience was outstanding!!!
Curt SFirst my appointment was scheduled for 4/8/24 @ 2:30 pm and as I was on my way to the appointment (takes 30 min do drive there) I received a text verifying my appt for 4/9/24 @ 8:45 am. I DID NOT change my appt and was NEVER informed of any changes to my appt but when I arrived I was ignored and kept waiting to find out what the heck was going on. I waited almost 30 minutes before the "installation expert" came out to tell me he was going home for the day and to come back first thing in the morning. I was so very upset since I made this appt 2 weeks in advance and again, was never notified via text nor e-mail that the appt had been changed. When I insisted to know why the appt was changed all he kept saying is I get off at 3 so there isn't enough time to complete it since it takes 3 hours to complete. I kept insisting that no one notified me of the change he and the manager kept trying to show me where the change was made on 4/1/24 in their system but I kept trying to tell them I WAS NEVER NOTIFIED. All Alissa and Adam kept saying is I'm sorry but it shows it was changed on 4/1/24. They wouldn't address the fact I kept saying I WAS NEVER NOTIFIED! At first the manager, Alissa, told me I need to come back in the morning for find someone else to install it if that wasn't an option and I told her I don't need to do anything! It is your job to find someone else to install it since I WAS NEVER INFORMED OF ANY CHANGES. I kept trying to show them all the e-mails and texts I did receive and none of them showed any changes to my appt to get the hitch installed so finally, after arguing with them for about and hour, I told Alissa to just sell me the parts and refund the installation charges and the charge for the ball hitch since I had one already. She did as I asked and helped me load the parts into my car and just before leaving said "if you don't find anyone else to install it you can come in tomorrow at 10 am". I accepted that offer and told her I would inform her if I had found someone else to do the installation but if she didn't hear back from me I would be there at that time. Well, I did find someone else to do the installation and for over $100 less than what U-Haul was going to charge me and it only took about 1 1/2 hours to complete not the 3 hours I was told and charged for by U-Haul. I have rented oh so many times from U-Haul and have never been treated so poorly in all of my life! Alissa, the manager, was taking other phone calls while she just left me sitting waiting and wondering what the heck was going on and when she wasn't taking phone calls from customers she was having conversations with her family members on her personal phone WHILE TAKING CARE OF ME AT THE SAME EXACT TIME. It was so unprofessional and so rude/dismissive! I know she was talking to family members because she had it on speaker and didn't even try to hide it. At one point she said to the person on the phone "hold on my mom is calling me" and she went on to accept that call from her mom and carried on a conversation like I wasn't even in the room. Bottom line is Adam, the person who was supposed to install my hitch should not have his job at all! He only cared about the fact he was going home and it was only 2:30 even though he said he gets off at 3:00. He had his back pack on and was walking out the door and no matter how much I insisted he stay and do the job he kept repeating "I am done for the day come back in the morning" I tried to explain to him that I have been planning for this trip for over a year and coming back tomorrow WAS NOT an option! Had I been informed that they couldn't do it at the scheduled time I would have canceled and found someone else but since I wasn't EVER informed of the changes made I was there and expected the work to be done. I was also explaining I am leaving WEDNESDAY and Tuesday is reserved for finishing up packing and cleaning since I had already sold my home and delaying my trip WAS NOT AN OPTION and again he was dismissive and just kept telling me "oh well, sorry but I am going home now come back in the morning" I was beside myself in disbelief that anyone would treat a customer in this manner. I WILL NEVER use U-haul EVER again for as long as I live! I will use ANYONE other than U-haul this I promise you! If Adam and Alissa aren't fired then I will know U-Haul cares NOTHING about their customers and "keeping promises" I am so DONE!
Angela RGreat staff. The lady I returned the truck to was very friendly & professional. She made y'all look good! I got her name then forgot. The gentleman that rented me was amazing too!
Connie AThe truck was clean but needs maintenance. I only went a short distance, but the ride was terrible. The truck shook very badly after about 40 mph. I had to travel he interstate, so I needed to go at least 55. That was the 2nd truck I got because the first truck shook badly at 20 mph & the breaks need to be changed. I rented in February & the ride was smooth. I couldn't imagine travel in either of the trucks from my last rental traveling a long distance.
Todra SRe unit 2158: Alarm went off every time I lifted the door after checking in as required to disarm the unit.
Courtney J | Expérience généraleAttendants at the desk were fooling around . It caused a minor delay. Guys it the yard were solid
Charles MEverything was great
Johnkeria CDon't allow them to require a minimum number of miles. Some of us just need to move a bedroom set 5 miles. Not 300 miles. Nobody will use a van to relocate.
Lisa SAgain…….Uhaul did not have the vehicle I had reserved.
Gerald DThis was probably the best rental location that I have experienced. And we have done several moves recently. Had great customer service from employees from check out to check in.
John WGreat and easy drop off
Fredric JCheck tail lights before renting.
Melissa CNothing needed to be changed because everything went easy and well!
LEE VEverything was great didn't take to long and everyone was was very nice!
Kayla CThe middle front set is very uncomfortable no leg room
Deborah LOn the day I went to pick up my rental, the computers were not working correctly. Daniel was trying everything he could to get me in my van I was renting, but his computer was really not cooperating. A young lady next to him was able to get my info into the computer and get me going. On my renting the van, Daniel and another young, very polite woman helped me with my return. It was a great experience over all.
Robert RSuper staff. All should be rewarded for how great we were treated!!!
Jerry KThe supervisor was amazing and outstanding with her cares concerning the matter at hand with Ann Marie Gilbert and I thank her from the bottom of my heart for everything she did to help the situation. And I would tell someone else about you alll's property. Thank you all and God bless. Ms. Jacquelyn Baker 03/28/2024
ann c | Expérience généraleI was told I would not be charged extra for being forced to have equipment back. I returned it but was still charged additional fees
Carolyn GExcellent service
Donald NHad me waiting for 30 minutes because a van had not been assigned to me. Then the wrong keys were in the bin which caused me to be there an extra 45 mins. If it hadn't been because there were workers there I wouldn't have been able to get the van. The waste to time became an inconvenience for me and everyone I worked with that evening. Spoke to a representative on the phone and she told me that the location would call me but they never did
Willian GI was rescheduled to another day, I was charged more money than quoted and had no brake lights on the vehicle when the job was completed. I spoke with the manager and he was not accommodating and did not want to take responsibility for the errors made. Highly unacceptable, I will not recommend this service to anyone.
George NEvey rental experience had been easy with great customer service
NANCY RAwesome 👏
EVERTON C | Expérience généraleThanks to the Lakeland hwy 98 location great staff very concerning and very helpful
Timothy D | Expérience généraleWhile my service agent was great with me, she was clearly frustrated with some of her coworkers. They need to resolve their process and communication issues when customers aren't present.
Lea DExcelente servicio
Carlos MI was told that the truck I got had 7/8 of a tank of gas. The truck we got had less than a half of tank of gas. I put 20gallons of gas in so I wouldn't get charged the unreasonable rate you charge. The truck I got was unsafe to drive, the steering wheel was off center. The front end felt loose and hard to keep in the center of the lane. This will be the last time I will ever use this or any other store.
Daniel FImprove? I think you just need to keep having employees who have an amiable and professional manner and continue providing excellent customer care.
Mark KMake sure to give right information. We were told we had sto rage reservations. Get to SC they look at us like two fools . But the floor and size of unit had none for us all taken . Here we are truck loaded and bagging for some thing any thing drove all night to come to not having storage. Lady there was great after hard work of giving us two units to make we were told for weeks we had No Way.
Don CLots of friendly staff, all working hard to provide a good service. I didn't notice anything that needed improving.
JEFF FHub seal was leaking oil one hour into the trip abs light came on, and couldn’t use cruise control for 20+ hours.
alejandro sThanks for your help for my move !!
JULIA KThe entire experience was wonderful they called when I was running a little bit late to make sure everything was all right and when we got there the gentleman that we worked with John B was absolutely amazing put us at ease and made the experience a great one
DANA WVery pleasant experience all around.
Talieta GAlways have had what I wanted and so far operated as expected.
David JI know of nothing that would improve my visit. You were on-schedule in starting and completed the hitch instillation in less than an hour. Nice job and friendly service from all involved.
donald jEverything was good. The customer service was very good. , The staff was professional everything else was great
Horet D | Expérience généraleMy service was fast and efficient.
Janeen HAll good, fast and great service.
ALBERT DExcellent customer service.
Pedro VExcellent Job
Patrice WI never ever do any reviews but this location is the best and definitely deserves recognition!!!Alissa is always a joy to visit as well as her staff everyone one of the staff is happy to help and assist me. I will remember your team and your genuine interest to work as a team… GREAT WORK GUYS LUVYALL !!!
David Mnone they were perfect
Eric PNice storage unit,easy for me to get to.. Even if it is on 3 rd floor,I like where I'm storing my stuff,and can Bragg on it...
Richard d | Premières impressionsVery nice place. The staff was so helpful and friendly! The trucks are clean and well maintained. I was able to get everything I needed right there. Check in and out was very easy. I will definitely return to this location the next time I need a moving van/truck. Will gladly recommend to others too!
Barbara RNeed more workers at front desks but overall everything was great! Thank you guys GOD BLESS
Jessamine N | Expérience généralegreat helful people
Diana E | Premières impressionsEric M. checked my truck in with my car trailer, too. (Feb 23rd 2024) was very nice. Made a joke and smiled all the time. Very good customer service skills. Also, Vel... was Great. Great. I told her that I had hired help That never showed up. so she found me help. I was able to move my things into storage. She asked and I told her I just bought a camper and was gonna live in the woods Quietly. Great customer service skills.
Kim L | Premières impressionsI would like to give manager Alissa Dejesus and her staff a high grade for their excellent customer services, communication and their responsiveness to your needs. Thank You.
ANTHONY L | Expérience générale5 star plus
JAMES W | Premières impressionsSuper friendly and helpful
Leslie J | Premières impressionsCompleting the reservation process took longer than anticipated. I had already reserved on line, but it's no big deal. However once I had the reservation complete and went to look at the shed it's self, every time I slid the door lever on my 5 x 5 shed the alarm would go off. Happened 2 X, I went to the office, did my code right there on the keypad in the office, got confirmation I was doing it right and the alarm STILL went off the 3rd time when I went to the shed. Not upset, just sharing information.
TONY W | Premières impressionsThis location had an incredible team. I haven't met a team member that wasn't helpful and kind. The one disappointment was a security feature, even though the doors automatically open for loading and unloading, you have to walk down the side of the building to be granted true access to your unit. I found that out the hard way when I unlocked my unit and the alarm went off. Other locations use a card that can be swiped, this location is a manual input for access. Other than a minor inconvenience, everyone was very pleasant, I got a great unit location and it's close to home!
Doris O | Expérience généraleGM Alissa DeJesus deserves huge thanks and I recommend you have her train your staff company wide. It isn't that I've had bad experiences elsewhere but she has the best customer experience and excellent service I've ever had. In my 3 decades in Fire/EMS I did a lot of public interaction at emergencies and simply day to day. I commend her on helping me through the ups and downs as I'm working towards healing. Thank you as a company and Ms DeJesus personally for superb customer service. Tim Greenwood
Tim G | Expérience généraleI needed a storage location after hours at the last minute on a holiday. The self check in idea is genius. Everything went fairly smooth. The pin entry system was broken so another renter let me in. I was locked out when there was no one to let me in.
Jessica D | Online Move InThe workers are very friendly. Super clean installation. Affordable access. Everything is correct and safe. Merci
SILVIA F | Expérience généraleI had a great experience with u haul storage and my stuff was secured and temp temperature was perfect all the time. Great staff and helpful..
Louis S | Expérience généraleAssociates from both, Fort Myers & Lakeland Florida were knowledgeable, friendly and helpful :)
Doris O | Online Move InI was very pleased with his U-Haul facility. You guys were just a little overpriced for my budget and when I originally open the storage, I thought it was going to be less.
Sara W | Expérience généraleAwesome !!!
Michael S | Expérience généraleThe customer service representatives are friendly, knowledgeable and very professional. I would definitely recommend your establishment without hesitation.
paula w | Premières impressionsThere was an infestation of ant's all over my unit and all through my belongs and I wasn't refunded or any compensation about the issue no one still has not responded to the situation even though I gave pictures and an employer came and looked at the problem thanks
danielle w | Expérience généraleOffice staff and grounds staff all very lovely !! Drop off was a breeze !!
JOEL D | Premières impressionsI just wish they offered partial month refunds if the until is emptied under a number of days in a month.
SUSAN C | Expérience généraleThe gentleman that helped me to change units was very professional and helpful and kind. You need more employees like him.
Barbara W | Premières impressionsAll the personal were very friendly and helpful.
Veronica M | Premières impressionsThat recommend thing, just selfish.
Raye S | Expérience générale😄
Bita I | Expérience généraleAlisa and Vanessa are always, friendly patient and helpful.
Michael A | Expérience généraleNice friendly staff
Samuel O | Premières impressionsA little hot
JAVON M | Premières impressionsStaff are knowledgeable and friendly.
LAWRENCE M | Expérience généraleThe woman who rented me my truck and storage unit was extremely friendly and professional, how ever the man who was to show me where my unit was has no idea what was happening and seemed very confused and walked away without any information very disappointed
Anthony M | Premières impressionsUnable to follow simple instructions and unwilling to compensate customers for their time when their employees make serious mistakes. This location closed out my storage unit WITHOUT my permission. I spent over an hour waiting in the office to resolve this issue only to be yelled at by their employees when I rightfully argued my time needed to be compensated. Their security is abysmal as well. I have frequently been at this location while drug addicts are passed out on the floor INSIDE the building. Their little security phones they have are useless because no one answers them when you click the button. I was going to rent a truck from you in October. Would have been a $2300 dollar rental, you've LOST that business now. I'll spend more money renting a Penske truck just to not give you any more business
Aaron F | Premières impressionsUnable to follow simple instructions and unwilling to compensate customers for their time when their employees make serious mistakes. This location closed out my storage unit WITHOUT my permission. I spent over an hour waiting in the office to resolve this issue only to be yelled at by their employees when I rightfully argued my time needed to be compensated. Their security is abysmal as well. I have frequently been at this location while drug addicts are passed out on the floor INSIDE the building. The little security phones they have are useless because no one answers them when you click the button. Never AGAIN.
Aaron F | Expérience généraleJulissa helped make everything right. Her staff are also very patient, understanding and compassionate.
Joshua T | Premières impressionsI don't appreciate being charged for a whole month. Bill paid on 4th moved out on 12th (yall closed it out on 14th). I should've got some sort of money back. And I left it cleaned.
PATRICIA J | Expérience généraleJust keep the people happy
Randy S | Premières impressionsALL EMPLOYEES VERY POLITE, FRIENDLY AND SUPER HELPFUL.
Andrea D | Premières impressionsEverybody here was nice and very helpful
Jasmine L | Premières impressionsDejesus the owner was very nice and helpful.
Migdalia R | Premières impressionsStaffs needs to give more details about making payments. Your system suck when it comes down to that. No ATM
Migdalia R | Expérience généraleGreat friendly service.
jerome p | Premières impressionsVery helpful
KESHA W | Premières impressionsVery helpful and great place to store stuff.
Arnold H | Expérience généraleVery good
BHAVIN P | Expérience généraleU-Haul has always been a great company to work with. We have made several moves across the US and always use UHAUL and their trucks, equipment, and storage facilities are always top notch.
Steven A | Expérience généraleEllie and the older Spanish worker were absolutely professional, helpful and knowledgeable. The receptionist were very kind.
Dennis P | Expérience généraleWebsite/email says there was a gate for entrance but there isn't one.
Matt R | Online Move InNice place overall.
Deb F | Expérience généraleA young woman names Jai (for short) at the 2525 N. Florida Avenue location is very pleasant and thorough in the service she provided. It was a pleasure speaking with her, both on the phone and in person. She should be promoted.
Marilyn V | Premières impressionsWish all storage was like this everywhere I move.
Regina M | Expérience généraleThank you for everything ❤
Linda R | Premières impressionsEveryone was very helpful and knowledgeable
Lisa H | Expérience généraleMy account was charge after moving out. The refund process is too long and it was Uhaul's mistake in charging my account. I am not happy about the mistake.
Trina S | Expérience généraleSomething was wrong with truck when driving making noise and oil light kept coming on and truck was dirty
tiffany m | Premières impressionsI had a real nice experience with them I was with them for almost two years and if I needed anything or wasn’t able to pay on time because of the way I got paid it was okay they understood.
Brandalynn B | Expérience généraleNeeded rest rooms on each floor for convenience
Mark A | Expérience généraleI would have given 5 stars but when I first moved into the storage unit (June 2022) the elevator went down for WEEKS with no idea when it would be back up and running. I had to get people to help carry couches and beds up the stairs!!! When I told the office they were like "sorry there is nothing we can do"
Amy J | Expérience généraleExperience was okay. Registration took a long time. Reserving a unit for one location and having to go to another location to check in was ridiculous and time consuming. Cost was cheaper at other facility but it would have been a top unti to use a ladder to access. Again this experience was okay.
LATOSHA D | Premières impressionsI didn't care that there was alot of misinformation. I personally used uhaul to move from Miami to central fl and I received a free unit for a month. I had to pay for the lock and thats it. Before, they gave me a card and I could access the facility after hrs with no issue. Now they only give you a access code. Now that I want to rent a unit only the representative stated I "have to" have the unit on auto pay but that doesn't seem to be true as I watched her click the auto pay option on the computer......... Also, they required my house insurance policy information if not I would have to pay an additional $7+ monthly. How I pay and if I want insurance on my unit should be my choice. Just frustrated because I didn't go through this before with the prior representative I had at the location.
Rachelle G | Premières impressionsWe did move out due to the rising cost and we found a unit much closer to us at a cheaper rate.
Dawn C | Expérience généraleExcept. I was told I could have a months free storage unit but when I went an hour out of my way they said I would have to pay for it since there was only 2 left. Not happy. I went home put it in my daughters garage.
Lynette W | Premières impressionsLovely staff They go above and beyond What amazing customer service - such kind people who work there
Brittany O | Premières impressionsGood place for all your moving and storage needs.
Ronnie D | Premières impressionsManager Glorie and her staff did a wonderful job serving us with storage and rental of a one-way truck to Illinois. Irwin was especially helpful. Dr. Joseph Kilpatrick
JOSEPH K | Expérience généraleVery Nice People.
Dharma'rupa K | Premières impressionsWas available when needed
Mark A | Expérience généraleExcept you tried to charge my credit card for storage after I moved out
Kenneth N | Expérience généraleThe staff at this location were phenomenal. I found out I had cancer in September. I've attempted to keep my things in storage but I'm unable to work now. They allowed me to remove my items without issue and helped with the overdue charges to my account. They were kind and caring to my plight. During a most stressful time in my life I'm happy that this part was made easy by the staff.
Linda W | Expérience généraleI had trouble returning the truck I had to call to get help and when I did it still skipped some steps I wasn’t able to take pics of the truck the guy on the phone said he would put in to not charge me for the return something I was too upset to even understand standing in the rain trying to figure out what to do the website didn’t come right up I had to try atleast 3xs to better assist your customers u should place a QR code outside that ppl can scan to get right on the website to mk it easier when returning trucks while office is closed I kno I’ll get charged for a late fee but I probably will never use uhaul again because of the return policy when office is closed it was very inconvenient for me there was another lady having the same problem as me she jus left she was so frustrated
Maria S | Premières impressionsLights we t out while we were unloading the storage space, had to get someone to work and get them back on
Roberta H | Expérience généraleProfessional, always smiling, nice experience
Stuart M | Expérience généraleAll the staff were very professional
Christine K | Premières impressionsNever moved in related move in.
Charles B | Expérience généraleA fully positive experience. The employees were great, the facilities were always clean and smelling good. Good rates above all.
ARLIN P | Expérience généraleBien
Ava W | Expérience généraleThe ladies in the office were great to work with and very accommodating.
Joseph W | Expérience généraleRude , took way too long for help with multiple reservations made took hours and hours out of my work week to figure out this part of our move there are three parts because of severe weather and hurricane problems!!! I don't appreciate being talk to in a rude manner or having my partner get upset who suffers from a medical disability completely unacceptable from staff that was not helpful at facility and customer service playing the let's transfer the person until he just doesn't care anymore and gives up on trying to get what he needs from your company !!! Sad poor customer service experience KEVIN AND DREW
Andrew B | Premières impressions5-Star"s
tony n | Premières impressionsVery efficient and organized. Thanks to you all.
Cedric A | Expérience généraleAsistant manager was rude, would hang up my call or transfer. Did not want to explain my billing questions. I have been trying to call since yesterday. I want to find out how to file a formal complaint against the Asistant manager.
Rafael G | Expérience généraleThey send us to a storage facility first that was not free had to pay 130
Kenneth N | Online Move InKnowledge by staff
Shanika M | Expérience généraleYou're worker ladies were very nice and respectful. Merci
Margarita M | Expérience généraleOnly problem I encountered was when I was trying to rent a truck from several locations here in Florida as well as in California every time you reserve a truck you most likely will get something other than what you reserved or you would have to go to another location or are they just plain didn't have it which in turn result into me having to rent a larger truck for more money. I suggest you double check the trucks before allowing a reservation to be made or if a customer has to get something larger/more costly, then compensate them in price or mileage.
Shawnae S | Expérience généraleThe employees were extremely helpful and above and beyond friendly and fun! Very easy to check in and out with them. Store and storage is not yet busy so definitely go here first!
ELIZABETH F | Expérience généraleI loved the greeting and the vibe of the place. I was very impressed with the storage facilities and how well maintained they were. The process to enter and leave was very well explained and is a very safety inclined procedure. I was also very impressed on how fast I could find availability on such short notice.
ARLIN P | Premières impressionsall the employees were awesome! I had made a cross country move and used the uboxes and self storage. the manager at Lakeland facility made everything go smooth! definitely recommend uhaul!!
Julie S | Premières impressionsI love this storage friendly people
Schanice C | Premières impressionsTook to long to check in and it took long to check out. Was promised free storage for a month and then when I got here no free storage. I won't be using uhaul storage again.
Rocky W | Expérience généraleWork on keeping the elevator working, there were several times I came and it was broken.
Manuel C | Expérience généraleThe process was quick and easy and the location is convenient
Kalandrea M | Premières impressionsNice storage facility. Access was convenient. Would recommend to anyone who is looking for a clean storage unit.
Richard L | Expérience généraleVery clean facility. No pests. The only reason for not providing 5 stars and saying the facility was not maintained is due to the only elevator at the site being broken for a month and our units were on the 2nd and 3rd floors. We couldn't remove anything heavy which was a significant inconvenience for us.
Carol W | Expérience généraleWas very clean friendly staff Will use again
Mary R | Expérience généraleI would definitely use your facility again and recommend it to others I love that it's air conditioned I love it all you can back into the garage doors and you got the carts right there you don't break your back you're cool while you're working in beautiful air conditioning and they keep the place immaculate.
DOREEN S | Expérience généraleMy move in experience was very pleasant I had no issues at all. Great company!!!
Ashley T | Premières impressionsGreat staff great storage best prices
Daina T | Premières impressionsEverything was good except elevator kept being out of order.
Carolina B | Expérience généraleEasy and quick procedure ,clean equipment and facilities , thanks !!!
Carlos P | Expérience généraleNice, good excellent
WYMAN B | Expérience généraleWell satisfied with overall experience. Staff was friendly and professional. Only recommendation: sometimes wait for rental assistance was too long.
Carl S | Expérience généraleEverything went good with the process
Richard L | Premières impressionsAlissa the assistant is amazing. All the staff are very courteous and polite and very helpful. Also I'd like to thank the owner Glorie for taking the time to give me some insight about the storage and the facility. I would also like to thank James and Manny out on the receiving of the trucks and trailers and they took the time to show me what they do everyday that makes U-Haul special for customers to come to a place like this get a truck and trailer with the utmost excellent service giving them 5 star service and to know that they can consider you the customer family to U-Haul!
Paul S | Premières impressionsCarla y todo el personal son muy formales. Gran atención. Gracias
FELIPE C | Premières impressionsLove the entire experience especially the climate control
DOREEN S | Premières impressionsI checked in and went to open the unit and the alarm kept going off. I was unable to unload into the unit.
Rebecca P | Online Move InThe staff member I had went above excellent customer service
dianna w | Premières impressionsWhen I first came to the storage they had let someone else have the bigger unit I rented. And I ended up with two smaller units. So after much needed calling and explaining the general manager gave me the two smaller units for the price of the bigger unit they gave away. It was just a hassle to get it done.
Lisa G | Expérience généraleThe GM she was always available to help me when I needed help or suggestions. This facility is Managed by someone who cares and represents u-haul professionally, She was always available to help if we had a question. Have used U-Haul locations all over the country, she was always there to help. When we empty our storage unit yesterday, I did not get a chance to thank her, the facility was pretty busy, please thank her for us. The Shores
Barry S | Expérience généraleFront office staff should be teaching others how it's done right. First class
Matthew C | Premières impressionsThis uhaul store is the best... Glorie and her entire staff are tremendous.... I rent there all the time and will not consider going to any other location.
Jean n | Premières impressionsIt only has 1 elevator and is a 3 floor facility. However it is presently broken and won't be available gor approximately 2 weeks.
Sigidfredo F | Premières impressionsIt is a large facility and has only 1elevator which was broken down frequently. We are in our 70s and the last day when we were ready to move out we had to carry our belongings by hand down 3 flights of stairs. It was absolutely horrible. 96 degrees in the stairway. We thought we were going to pass out. Mr & Mrs O'Shea
Michael O | Expérience généraleThe elevator being broken was a huge inconvenience and caused us to be an hour late returning the truck for which I had to pay another $36 when I called to extend it.
Lydia K | Expérience généraleThe staff went over and Beyond trying to accommodate my parents and I. My parents are senior citizens they have a storage on the second floor they were unable to put their boxes and other items because, the elevator was out of order and our rental truck was loaded. There were no storages big enough in the first floor to accommodate their items. Alissa and the other young lady we're compassionate about their situation and try to accommodate them as much as possible. They were able to extend the rental truck. I went the next day and was able to rent a 10x10 unit. Best staff ever♡ Alissa DeJesus you rock! Merci ☆☆☆☆☆
Maria T | Premières impressionsEmployees were friendly and helpful.The only complaint I have is that I have 2 storage units on the second floor. They have an elevator to access up to the second floor but currently it's not in service because of waiting for parts. I had a 20" truck full of boxes and some furniture. I felt that it was very inconvenient to off load the truck and have to walk my items up the two flights of stairs.I was hoping they would offer some kind of incentive for the inconvenience like maybe give me a discount off my first month.It actually took 2 more hours longer than estimated to finish unloading the truck.I hope that they can have a better system planned out in case this problem happens again and prevent the inconvenience.
JOHN L | Premières impressionsThe ONLY issue is that there is only the ONE ele vator to serve the entire climate controlled 3 floor building. It was out of order at least twice that I know of in the 3 months I had large, heavy furniture there. The day after I had professional movers there I went back to close my unit/lease to find the elevator out of order again. Had that happened the day before there would have been a major problem with my move, it would have been unsafe for the movers and would have added several hours to the cost of my move, that's IF they would have attempted to move my furniture. They really need a second elevator for that building! Other than that, it was a wonderful experience. Friendly helpful staff and a very clean environment!
linda p | Expérience généraleWell versed employees, quick service, and clean facility
Stuart M | Online Move InThanks for your help
FREDDIE S | Premières impressionsI am very happy with the service. Customer service above and beyond. Super friendly.
Eva J | Premières impressionsWe had great confidence that our belongings were secure. Even though we did not pay for climate control, our facility maintained 75 degrees. We needed to be out of our unit by the 15th and the office gave us a 4 day grace period. I love UHAUL!
Randi S | Expérience généraleThe people who worked there are very rude I really had bad customer service and I cried they were so rude to me
velecia b | Expérience généraleAshley was fabulous and very helpful. Give that girl a raise!
Eric M | Expérience généraleThis was my 1st experience at a storage facility. I apparently went on a very busy day, but the wait was well worth it. The staff took the time to personally walk me through the entire process and also showing me to my unit on the 2nd floor and making sure I was comfortable with signing in and out, using the lock etc. She was fairly new staff and she did a great job! Thanks for the great experience!!!
linda p | Premières impressionsExcellent
ALBERT R | Premières impressionsMerci
Agnes J | Expérience généraleThe staff up front took super long to attend to my service, and there was always a longgggggg wait.. The storage locker had dead lizards and a roach inside..
Priscilla V | Expérience généraleThey refused to prorate my payment and refund the unused portion which amounted to almost a whole month. Terrible policy.
Frank z | Expérience généraleOnly thing one of my TVs I had in storage was damaged, and I paid for my things to be in a AC unit so that this won't happen, and it did.
mike r | Expérience généraleMuy agradecida
BETZAIDA N | Expérience généraleThe only thing I would change is the access hours to the units. I feel like 12:00AM is a good time to have access to the unit.
Kevin P | Expérience généraleGreat facility I didn’t like the price increase and limited notice so we moved out our things.
Patrick B | Expérience généraleAlyssa was great to finalize things! Eddie was a Good service rep. I was able to leave Truck Rental at Storage place also. Thank god. Since when I got hung up on thru Call center. Kudos to both employees.
Christine P | Premières impressionsGlorie is such a hard worker and kind. Thank you
Carlos C | Premières impressionsJames at the clean up site, was extremely helpful, he went over and above. Our move was very stressful, and he made it very easy. And the young lady at the counter checking us in. Also over and above. Professional, friendly, courteous. Can't say enough about her service.
Daniel W | Premières impressionsThe Employees are good at what they do, they took good care of me and my family. Moving to a good region they were able to suggest places for eating, shopping, and living areas
FRANK S | Premières impressionsVery professional and polite. The young man Nate was awesome!
hayward s | Expérience généraleMe agradaron mucho el personal hispano Gracias
RAMONA H | Expérience généraleVery friendly and accommodating staff
Marsha T | Expérience généraleThanks to Alissa was very helpful and very professional. THANKS VERY MUCH ALISSA
Emmanuel G | Premières impressionsThe line was extremely long to wait. There were not enought service people to help. I know times are tough right now with staffing but acknowledging people in line and letting them know they will be helped soon would help your business. There were no move in specials for a 1st time renter and the lady at the desk was not overly attentive. However, your facility was extremely clean and well maintained. Thank you, Alison trombley
Alison T | Premières impressionsVery happy with the hole experience...
Wendall W | Expérience généraleI enjoy working with the people they’re very nice very friendly
David L | Premières impressionsEveryone was extremely helpful and courteous especially during staffing shortages. This was from my initial rental to closing. I never went in and had a negative experience. I would definitely recommend this facility to other and will use them again if ever need be.
David T | Expérience généraleAll staff were very helpful!
Bralyn M | Expérience généraleThis was the cleanest, nicest and most convenient and professional U-Haul location I’ve ever used or been to, Thank You for making me feel Welcome and making me feel like my property was safe and Secure at your Facility, Would Highly recommend to others!!!
Mark S | Expérience généraleVery one is helpful and friendly
Cynthia B | Premières impressionstodo muy profesional, limpio, seguridad, para mi exelente
Josefa A | Expérience généraleGlorie Franco Rabassa was able to get me into a unit the same day I was on site asking for one. Now I call that service.
Mark A | Expérience généraleNeed landing gear on trailers just like your car carriers... had to use a personal had-jack to disconnect trailer when transmission went in FL
Michael P | Expérience généraleExcelente
Amleto M | Premières impressionsI was very disappointed that the dimensions of my reserved space were misleading. I made it clear that I wanted to park my motorcycle in it but the space was inadequate.
Daniel D | Premières impressionsKeep up the Good work
Peggy P | Premières impressionsYou could use landing gear on the utility trailers for lifting? That was a serious inconvienance... had to keep a floor jack available to lift once loaded? That's just silly when landing gear for trailers are just $20 at Harbor Freight, it should be welded to the unit in the 1st place ( I don't get it)
Michael P | Premières impressionsAll of the U- Haul associate's in which I came in contact with were very kind and also observant to my needs. Merci.
Cathy W | Premières impressionsyou have great people working for you, they where respectful and well oriented professionals. yes i will go again to yours stores. Luis torres
LUIS T | Expérience généraleMy service provider was extremely helpful and courteous. She took her time and explained everything to me thoroughly & even made each of my kids a cardboard Uhaul truck to take home. Definitely had a great experience so far!
Shanda A | Premières impressionsAfter U-Haul over book me at the location I chose this was the only available place which was 30 minutes away from where I was supposed to be so it was a real pain in the butt having to drive there everyday however the staff was very nice. Unfortunately their alarm went off every time I opened up my storage locker which was very annoying. When I went to check out it was in the morning and Ashley did not want to help me so I was forced to leave without checking out I left the door of the storage unit wide open and had to email the general manager and my contract.
David G | Expérience généraleAll of our leather and wood furniture was ruined due to poor ventilation and moisture...
Randi S | Expérience généraleGreat staff local and corporate. Local gal, "Jay" was very awesome, as well as others. Thank you all for your kindness, understanding and patience with me.
Judy K | Expérience généraleStaff was great... had a excellent experience
CHRISTOPHER H | Premières impressionsEverything and everyone at this Location were polite and more than helpful in making my move and storage needs as easy as possible and were very accommodating in every way, Thank You to All for a Pleasant experience after a long and stressful move, Very Much Appreciated!!!
Mark S | Premières impressionsEverything was great I will use your storage again
Stanley R | Expérience généraleVery easy process! Everyone was super nice!
Mandy M | Premières impressionsReasonable rates, friendly and helpful staff, convenitntly located & as a bonus, the manager is attractive! In addition, the rent was prorated. Very nice!
Thomas K | Expérience généraleGlorie and Alyssa really helped me out when I was in a jam
David G | Premières impressionsI was not told that could not access my unit after 10
Kim S | Premières impressionsIt took almost an hour to get the truck, then had two separate drop off locations for the truck. Was forcibly made to reserve three days instead of the one I needed and still haven't received a refund for those days. The pickup delay costs me $100 with the movers that were already at my home waiting. When I arrived to Lakeland, the facility code was not working, I asked for a unit that reflected the need of the uhaul truck and was given a unit smaller than a dressing room. Had to keep truck another day because the manager's emergency phone line listed in the elevator was going to voicemail without an option to leave a voicemail and the Uhaul call center line was looping a message about being open before disconnecting (for all options!). The next morning I came in after speaking with a rep about changing to a larger unit. I checked in at the counter and was charged despite expressing that the unit was supposed to be free. I also lost money that was non refundable to have movers come the first day to help unpack the truck ($300) because the unit was too small. All in all, I wasted $400 on movers because the uhaul delays and mess ups PLUS the monies charged for the extra day I had the uhaul AND the being charged for the storage space that was supposed to be free.
Tesia L | Online Move Invery wide front doors, lots of carts, parking right in front of the entrance, even covered parking in case it's raining, motion activated lighting, alarm system, very clean. Bring a step stool and you can fill the space clear to the top of the unit. very nice storage facility.
Jared H | Expérience généraleIs was a little expensive and round up with a leather chair with mold on it
Jason G | Expérience généraleWe were assigned a storage unit that was already occupied. We went back down to the office. Waited in line to ask for a different unit. Finally got one. Wen up and again we were assigned a unit already in use. Went down again to get another one va employee met us and looked for an open one. All this took an extra 1 1/2 hour and we had a big full truck to unload. By then getting late and disaster. The truck had leaked likely on day 1 of 6 on our way to Florida from Minnesota and our beautiful 55 inch Sony Bravia 2 yr old TV was soaked and ruined as well as our beautiful area rug we paid over $500 at Macy's was soaked and after 6 days mold started. Ruined. A very nice employee was found there and helped with all the soaked packing and checked the truck. We took lots of pictures of the truck and packing and TV and rug. HORRIBLE. . Our TV cost us over $2000. A claim has been filed as the leaky truck caused all the damages.
Michael O | Premières impressionsUsed storage unit located 2525 US Hwy 98N. The clerk by the name of Jaycee was very knowledgeable, professional and helpful when renting my unit. Would definitely recommend this location.
BRITTNEY R | Premières impressionsTina was unbelievable. She went out of her way to assist in meeting our needs. Her creative solutions is the reason we rented.
michael l | Premières impressionsHad a very great experience enjoyed the staff they were all good to me and always have been
david l | Expérience généraleI cannot say enough words about the professionalism friendliness and is friendliness and the knowledge of the staff at this facility. Is. They went above and beyond to assist me. They made me feel comfortable. They made the whole process easy.There were 3 gentlemen working and all 3 were involved in some process of my purchase and checking in. They should all be recognized for their efforts.
David T | Premières impressionsThank for your service I didn,t know what i,d do with out ya,ll
Tory S | Premières impressionsvery easy, lots of carts to use, good lighting, nice and clean
Jared H | Premières impressionsI sent an email with my problem , employee not doing there job maybe they need better training , I am shocked I thought U-Haul had a better reputation.
Shelley J | Premières impressionsGreat management, best customer service, very helpful and understanding employees. Would return if necessary. Merci encore.
Wanda R | Expérience généraleVery friendly employees.Excellent service and accessible facilities.Everything super
Luis C | Expérience généraleGreat service would highly recommend
Jeffrey M | Premières impressionsThe Manager was extremely helpful when I had to change my reservation to a drive up room to accommodate an 18 wheel truck with my stuff. Friendly and so Helpful. Easy as pie. Thank you again.
Janice K | Online Move InNot recommended because for doing a favor the U-Haul to take a 6x12 to Lakeland which is was not my location the storage price is very expensive and small for my stuff and the manager was mean
antonio d | Premières impressionsVery professional and well educated with great skills and bilingual. Always like going there because there manner.
LUIS T | Premières impressionsI had 2 problems with the facility while walking to my unit I would see roaches as well as in the elevator. I found dead roaches and mouse droppings in my unit and I wasn't happy about that.
dennis r | Expérience généraleGlorie and her staff are the absolute best.
George G | Premières impressionsWe've never rented a storage unit before, so we had no idea how the process would work. We went inside the main lobby to ask for help and the girl at the counter was sweet and friendly, but didn't really understand the questions we asked and didn't give us 100 % of the information. We had to kind of look around and figure things out ourselves, which was super easy to do, but a little confusing when it came to the access code process. Still 5 stars, as the unit and entire facility is very well kept. We feel as though our few little things are super safe.
Chelsea W | Online Move InNice people and location. However, when trying to contact by phone there was no one to respond to the call. They should have someone who can respond to customer's calls. The facility gets very busy on the weekend and you wait about and hour online. That should be address, it discourages the customer. Also, the facility needs to eliminate the roach concern. Nevertheless, the staff I encountered were, very nice.
Kathy M | Expérience généraleVery hard to get through on the phone to talk to someone.
Miriam O | Expérience généraleLiterally every employee there is flipping awesome. Very down to earth and helpful. I will always use this location when I'm in need of storage, truck rentals, etc as long as the employees remain awesome
Michelle B | Expérience généraleEverything was great thanks.
RODNEY M | Expérience généraleThey were very helpful and pleasant to work with
david l | Premières impressionsUhaul did me 👍great.
Orpah H | Premières impressionsFacility could use additional counter help and lot assistance.
Jonathan P | Expérience généraleI hired movers to move into my unit on 6-12-2021 and could not move in because I had a climate control unit located on the second floor and the entire building only had one elevator and it was broken preventing me from moving in but forcing me to pay for the unit for fear of losing it. I was not able to move in to the unit until Monday, June 14, 2021 when I found out at 7 AM that the elevator had been fixed. This delayed my move in for two days which affected the closing time on my house which had to be pushed back because of this. I have rented from U-Haul for decades and never had this happen. No other unit was available at any other location locally. The staff offered to let me move into a unit on the bottom floor until the elevator was fixed and then move to the second floor. My movers were charging me $170 an hour and this would've caused a double Move in. What an absolute nightmare!
DEBRA S | Premières impressionsI'm sorry, but I don't remember her name who helped me. But she was amazing and beyond friendly. Also the young man who took me to see me unit was helpful as well. The best service I've experienced in a while.
Marie G | Premières impressionsWe have never seen a u-Haul dealership like this. Just amazing.
ANDREW D | Expérience généraleGreat customers service 😘
Deneka J | Expérience généraleBeside the only elevator not working everything else was fine.
mike r | Premières impressions.Everything was great.Good people there.
RODNEY M | Premières impressionsIt is sad there there are no trash receptacles available throughout. To be charged to use dumpster is nickel and dimming the customer when they're already paying outrageously!
Cleveland S | Premières impressionsThe only problem I have was some of my property got wet in storage
Lois R | Expérience généraleThe young lady who initially served me would not speak, ended up charging me for a lock II already had, but since did not explain, we had to get management to help with a refund.
Jacqueline P | Premières impressionsMuy buena la atención y el servicio prestado mejor todavía.
Luis C | Premières impressionsThis facility does not even know what units they have available, rented a unit and turns out after I go to the unit someone else had their belongings secured in the unit. Manager offered me a new unit an hour drive away. This place is a joke
DYLAN H | Expérience généraleI Love using U-Haul for my hauling needs
Jerry H | Premières impressionsGracias.!
alberto m | Premières impressionsThe staff was very friendly and helpful! The fact that they provide carts to help you get your things to your floor is very helpful! They were very understanding about needing storage for our son's things from college. The facility was very clean and climate controlled! Decently priced as well!
Dana L | Premières impressionsThe staff made a horrible day into a tolerable day. They were all friendly, helpful and understanding. I just wish I had been able to use the website only like it says you can do for self-service.
Linda W | Premières impressionsGreat place to store your stuff
Frank W | Expérience généraleThe Brandon location was great the employee at the Lakeland desk was very slow and didn’t use the help avail until I got mad
Mary M | Expérience généraleGlory is excellent at this location
Eric B | Expérience généralei like the three story building that you have for a facility here in Lakeland Florida. Overall this is the second storage unit that I've rented here in Lakeland and by far this is the best. Thank you for the opportunity to rent from U-Haul.
Steven K | Premières impressionsCustomer service is awesome 😎 very friendly, nice & knowledgeable staff!
rose p | Premières impressionsHighly interested with the customer service I had the day I got my truck and storage. There crew was very pleasant, efficient. The system was very streamline. Overall I had an excellent experience.
Edison T | Online Move InDespite offering 24 hour access through the website and promotional materials, no where does it mention the restriction that it is for businesses only. Apparently that was a recent change, but I would not have booked everything online and paid if I had known I had to show a business license to get the 24/h access. When I went inside to make a change to my reservation, and about getting the 24/h access on my account, they fixed the first thing, never answered the 2nd and then just checked me out without any mention of the 24/h access until I asked about it again and only then was I told no. As a new small business owner just starting out during this pandemic I think there should be better communication from the website to the actual store. Especially when so much of the advertising mentions 24/h access despite it only being offered for a very select few.
Mallory M | Online Move InMuchas gracias exelente
Jose G | Premières impressionsI waited a long time for my reservation to be complete. Granted the ladies at the front desk were awesome but someone from another office canceled my reservation as I was trying to pay for it. Reason why the process took so long. My initial reservation was less in cost with the insurance and roadside service. The reservation I currently have now is much more excluding the insurance and roadside assistance.
DOMINIC O | Premières impressionsIt was a.very great and easy way to get storage and quick
JAMES W | Expérience généraleManager and Ms. Angie were amazing. They understood me and helped me out quickly.
Vonette C | Premières impressionsBest staff ever
Wanda N | Expérience généraleGloria made sure that my move in experience was excellent .
Jahloni K | Premières impressionsThe customer service was excellent, the lady inside the store and the guys outside were all so professional. Please keep up the good work.
Kimberley W | Premières impressionsVery friendly and helpful staff here at this location. I would recommend this location to anyone
Don B | Expérience généraleThank you so much for helping me with a smooth moving process from NC to FL...
MIRIAM P | Premières impressionsWhen I was renting an additional storage unit I was getting just a little upset about the extra phone numbers needed for contact list. First my number was called to verify that I gave them a working number ( felt not trusted then) then I was asked for another number and that number was also called, then I was asked for another number and that number was also called. After being a customer for over a year with no payment issues I felt this could have been avoided. I expressed my feelings about this and I understand policy. I was asked in this survey so I responded. As you can see I submitted all great scores. Just the multiple phone numbers requested and calling them was getting me just a little ticked.
JOHN T | Premières impressionsNicki and Alyssa were absolutely fantastic in helping us when we really needed help. I would highly recommend using this facility.
Kim V | Expérience généraleExcellent service à la clientèle
Wanda N | Premières impressionsNicki and Alyssa were super helpful in our time of stress in the moving process. They went out of their way to help us and we will be forever thankful for their help. K. Vieira
Kim V | Premières impressionsThank you Mrs. Glori and Mrs. Nikki, Best friend (Alphonso), Cliff, and all the other uhaul staff keep up the great work and positive attitudes. I'm going to miss you all.
Dequia C | Expérience généraleUhaul team, vehicle, and storage made our move easy, quick, and convenient. Would recommend 100 %
julia t | Expérience généraleThe staff were friendly and helpful. Facility is beautiful.
Michelle C | Premières impressionsThe elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.
Denyse H | Premières impressionsAll that I came in contact with were friendly and helpful. I would use them again if the need arises. Thank you Tracy Crump
Tracy C | Expérience généraleThe manager, Glorie Rabassa, was extremely helpful and courteous. Our movers were two days later getting out stuff out of the facility and Glorie worked with us one allowing the extra time without penalty. We were between a rock and hard place and she acted in a manner that took that pressure off our move. We are grateful for her handling the situation. She was great to work with and is great asset to U-haul.
Thomas G | Expérience généraleThe Maneger Glorie is the best she tak to you and Yelp V. the maneger glorie is the best she treats you like family / you really have never felt like that I would go all the time there and because I feel like family
LUZ G | Premières impressionsThese guys were the best. I highly recommend this facility for all your moving and storage needs.
Daniel R | Expérience généraleThis facility was great!! The only suggestion....they need more than one person working the counter (helping customers with truck rentals, storage rentals, and supply purchases). They had plenty of people working outside or in the maintenance shop.
David K | Expérience généraleNothing to say perfect
Jean S | Expérience généraleJean in the office was helpful & friendly. The general manager less so. When questions arose about removing a lock or giving additional time for storage rentals when newer contracts were presented - she was very inflexible.
Edwin B | Expérience généraleThe staff were all very helpful and courteous
james b | Premières impressionsJean / Nicki was awesome. She has assisted us with moving supplies, a rental truck, and a storage room. Great service!!
David K | Premières impressionsThe new place is awesome!! The customer service was excellent, they were very helpful and was able to accommadate us on short notice. The check in for storage was great and the drop off for the trailer was so easy. Glorie the owner is so nice!!
Donna G | Premières impressionsBad experience: I took my stuff out. Please remove this charge from my credit card account you folks gave a big storage space and that's not what I had reserved. Your mistake. Then I was given a smaller storage space for $59,95 which should of been given to me in the beginning. I am going to remove my belongings because according to my new statement I was not due until 07/20/20 or 07/27/20. I very disappointed with your service this far and I have used it before in the past. I want my money back and will pass by your office tomorrow. Stop the auto pay also.
MILAGRO R | Expérience généraleVery clean, very friendly and helpful staff!
Allison S | Premières impressionsNew truck was great - much easier on gas than older ones. We had largest truck & largest trailer.
Edwin B | Premières impressionsI rented a unit and put a couple things inside, i returned a few days later to put more things in the unit and find that water had been leaking into the unit and the few things I had managed to put in there had gotten wet. I immediately removed my property and demanded a refund. The manager (Powell) agreed to refund my money and told me he had issued a refund , however I still have not recieved the funds on my credit card. I move frequently , and I am a long time uhaul customer. I am highly disappointed with this experience. My name is Damon Chiariello.
Damon C | Expérience généraleVery accommodating with times and very nice to work with. Great customer service!
Saylor S | Premières impressions