I can’t think of anything it’s all good 👍🏼
Tom WCustomer Reviews for U-Haul Moving & Storage of Lakeville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always a great place to go!
Dan DVery professional staff provides exceptional customer service.
peter fThe Customer Service was amazing! This was my first time renting a U-Haul and it was very smooth and I am very pleased with the services provided and offered!
Harrison GThe woman working was very friendly and helpful. We did manage to set off the alarm twice and she was right there to answer our questions, showed us where carts were at and even gave us scissors to open our locks for storage
Deanna M | Online Move InI was very pleased with everything! Leron went above and beyond in his work with me. He was able to get me the best rate available. I really appreciate his efforts in helping me. I would definitely rent from this location again!
John RMy local Uhaul didn't have the size I was looking for and was told Lakeville did. This Uhaul store helped me out and even discounted my mileage for the inconvenience. Merci encore!
Erich RWould definitely go back if needed. Very secured building. We went with another company a few years ago and our unit was broken into. Come to find out there were no working cameras. Security is a big deal and your facility is very secure. Everyone is so friendly and helpful.
LISA N | Expérience généraleStaff was extremely helpful and professional. The whole experience was effortless. It is a beautiful facility and their assistant manager is more than helpful. He's very knowledgeable. I'm so thankful I found the storage facility.
Sherry H | Online Move InGreat staff
Thomas DPlease do not send texts at 10:30 requesting a response by 11:00, especially to confirm something a customer has already confirmed twice. This seemed overly urgent each time and created unnecessary anxiety in us. The people on the other end of the phone were always kind and friendly, which helped
Brent AWhy do I need to enter my code in twi different key pads? Confusing. Not enough carts. A dozen mattress carts but only 4 flat carts? Get more flat carts.
Jeff HKC and Miss Lou were fantastic!
Marius R | Online Move InEvery staff member I came in contact with throughout my time at U-Haul we're super friendly and knowledgeable and willing to help. I would highly recommend
LAWRENCE T | Expérience généraleExcellent, excellent leadership and team
James B | Expérience généraleVery efficient drop off. Quick and easy
Bryce KOdometer incorrect on the rental, had to reconcile with office after I arrived at destination
Kerry HWhen I picked up my vehicle they were I decided to get something bigger and they were so nice about it! We were having bad weather and they called me before picking up to let me know the vehicle that I had chosen didn't have front wheel drive and were genuinely concerned. They were just very nice and easy people.
Diana WEverything was went smoothly and fast
ALISON H | Premières impressionsIt would help if there were furniture dollies available there for moving bigger items besides the carts you already have.
Dennis HDropped the trailer off on 3/14/24 and received a call on 3/17 asking me how things were going with the trailer. Whoever was helping receive the trailer when I dropped it off didn't seem to properly check it in and I've yet to receive a final receipt/invoice.
Dayne MMy U-Box did not arrive at my daughter's apartment in Charlotte, NC on time. I repeatedly told Jenna at the Lakeville location that it had to be at my daughter's apartment on March 14. She entered March 14 as the guaranteed arrival date in Charlotte, meaning the soonest my daughter could get it was the next day. Consequently, my daughter arrived in Charlotte after a 22 hour drive with NONE of her belongings. She had to sleep on the floor of an empty apartment and wait for the U-Box to arrive the next day. This is unacceptably and could have easily been avoided if your staff had simply entered the correct arrival day. It was picked up from my home on February 29, so there's no reason it could not have been shipped in time (the lead time was only 9 days and you had two weeks). Very disappointed in the end result, even though the initial customer service was decent and the staff was nice.
Christine WThe customer service is the best, the workers went above and beyond what would be expected
Charles KYes, I would definitely recommend
CAROLYN T | Expérience généraleThumbs up !!! We'll do that again in the future! It's pretty easy! Save our trip and time! Thanks so much!
bradley pNothing. The service was exceptional! Staff are very friendly and informative.
Anthony KDon't charge for folding blankets without first informing the customer. Warn customers of excessive gas usage while pulling a load share trailer
Keith EThe guy that help when pick up the trailer was great!,when I dropped off the guy was super ride he send inside the shop to tell a kid with music on headphones to ask to unndo the trailer and put it back in place(I didn’t felt comfortable at all to do that but I did it ,after that I walked in again to get the bill or something I was expecting some explanation or direction of what will happen after I dropped off the guy looked at me without saying a word I felt so embarrassed,so I ask him if a need a receive or some paper if they need to look at the trailer fo damage and he said you good and look it away,I had the trailer scheduled for 2 day but I bring it back in 24 hrs I was thinking to ask him if I had to pay for just one day but I was honestly afraid of ask so I just walked away My Name is Claudio my phone number is (803) 357-5079 I will be happy to talk to someone about this specific guy
Claudio LVery overly friendly staff!!!
Michelle H | Expérience généraleLovely facility and always clean. Staff is friendly and helpful.
MITCHELL G | Expérience généraleExcellent customer service. Always pleasant
Granvale R | Premières impressionsGreat job
DALE MNothing. Great communication with a weather delay. Containers were dropped off and picked up in the windows provided.
MATTHEW CExcellent in every way
Merri BThe representative KC, provided an excellent customer service.
Robin SIt's not really anyone's fault but getting in and out of this location is a pain, the truck was in need of some work or for it to be retired, missing dome light cover, cargo lights didn't work and the door seals leak air more than one would think.
Kris LI was so impressed overall with my pick up and my delivery. Everything was done on the dates requested and everything arrived in very good shape. I had no breakage or damage. The people that I worked with were all very professional and helpful! A great job by all. Thank you!
Mary EAfter hours return process was difficult. Couldn't figure out how to return in the app, and tough to find oh the uhaul website. Eventually I found a URL on 1 of the return signs. Even then I couldn't find my active rental with my phone number. Had to go to my email find the order number on 1 of the 3 emails sent to me and then I was able to go thru the return process. The act of writing mileage, taking pictures etc was pretty easy. Just getting to that point took me about 20 minutes and is really frustrating when you just want to drop off the truck.
Travis FExcellent service thank. Nothing…
Diane JGreat staff good location
herman KGreat, friendly service !!!
Don KWe had no issues with this storage unit and would rent there again.
DUANE J | Expérience généraleThe staff was incredibly friendly and informative about storage rental. The facility was immaculate. You can tell they really care about taking good care of your things.
JAMIE J | Premières impressionsStaff was very nice and welcoming. I would recommend this location to anyone.
Tom H | Expérience généraleExtremely friendly service !!!
Don KGreat experience!
Sharon HGreat sevice with a fair price
thomas lI was honestly blown away how well the whole process went and how extremely helpful every single person I dealt with through it all.
Deborah TI have been in a lot of storage facilities, and this one is by far the best. Super well-run and immaculate! I love the double security system and that the rules are strictly enforced. We will recommend this location to everyone.
ROBERT A | Premières impressionsMerci
MARK U | Expérience généraleThis is the only way to go! We have done the movers and rented moving trucks….the fact that you can do it on your own time and not have to climb into the back of a truck or run heavy stuff up a ramp.
Anthony LGreat experience, will use again in the future!
Ashley WThe trailer door was extremely hard to open and close.
Janet TBest u haul experience I've ever had. Highly recommend this shop.
Michael CAgent was helpful and cheerful
David FNice place and good location. Someone came out right away. He had me back the trailer into a parking slot. Easy for me because I have experience with trailers. Not sure all your customers would.
Douglas OAmazing staff. Beautiful facility. Great value for the money. We will recommend to everyone!
DIANNA S | Expérience généraleThe pick up was quick and the drop off even quicker. The staff that helped us both times was friendly and good to work with.
Valerie GAwesome experience! Very helpful staff. I was missing my receiver and they let me borrow one without question. Very quick service. Just what we needed!
Matt DThey were quick and efficient
TAWNY Y | Premières impressionsThe windshield wipers need replacing. Other than that, it was all good.
Juan AThey were very nice. fast and efficient
Granvale RThey are awesome, kind, and helpful. Merci encore.
Sherilyn HThe cost of the rental is exceedingly high. The process is intrusive. You're made to feel like the business believes you're going to steal the trailer not rent it. I'll be looking in other places to rent from in the future.
Ryan SLeron was very helpful
WILLIAM NNo change
Bruce BThis location was ok but the rest of my overall experience was horrible and I wish I could get a full refund, I was lied to and I feel scammed. I've always had great experiences with U-Haul, but this one was terrible.
Gerone HGreat experience the staff took care of all I needed
Alan MI did not receive my final bill by email as I was told I would. I used less mileage then estimated and paid for so the last billing should rectify this and a small refund issued. None of this has been done yet.
Gina WEveryone at the Lakeville location goes above and beyond to help customers and to make sure they leave happy.
CALLIE NLeon is great ! I really appreciate working with him.
James B | Premières impressionsGreat staff!! Will use again
Catherine S | Expérience généraleTony and Miss KC were awesome. Would use this location again for sure.
Ryan dAlways good service here. Thank you
jennifer jEveryone I have encountered there has been super helpful and knowledgeable. Costs are much cheaper than other local storage facilities
LAWRENCE T | Premières impressionsPick was efficient and organized
Joel ENot camens everything. Was very good very good service no problem
Alberto TAntonio and staff are awesome! Very helpful, friendly and approachable. He's maintained and good core of the same people for the entire time about 2 years I had my storage unit…Saffir for example is a kid he hired while he was in high school and he's still there and has ale been so nice he checked me out with professionalism
Alex S | Expérience généraleMy second time renting here. Everything was excellent and efficient.
Dave RGreat place and great staff who are always ready to help.
SCOTT S | Expérience généraleI was told that I would be charged $20 a day for my rental extension and was charged $29,99 a day. That's ridiculous.
MARC LNice and New UHaul.
Mark RI interacted with a total of four people including Karen and Tony. All four were extremely cordial and respectful. I was very impressed in all respects with this operation.
Todd ZAntonio, his crew and his facility are excellent….very helpful and the facility is spotless!
CLINTON S | Expérience généraleNick, in the office, was very friendly, helpful and knowledgeable. I appreciated the individual attention and tour. He explained everything really well and gave top notch customer service. We're very pleased with it choice in this location!!
KATHLEEN L | Premières impressionsThe store manager and the lady who was working the storage area were great and very helpful.
Robert M | Expérience généraleI would definitely rent there again if I needed it even though I live in Jordan the people were great and friendly and the place was really nice and clean great place to rent and the prices weren't too bad
SUSAN J | Expérience généraleAmazing help. Made the whole process easy from beginning to end. Also explained everything and answered questions thoroughly.
JARED E | Premières impressionsOriginally I made a reservation online to pick up a 20 foot truck in staples Minnesota. I made this reservation previously and the day before pick up I was called and notified they don't do reservations at that location. I then had to call other locations until I found one in long prairie Minnesota. The man at the facility was very nice and able to make me a new reservation online. I then picked up in Sauk center the lady ended up inputting my name incorrectly on the paperwork. Which made it hard to drop off. I was unable to drop off at original location and was sent to lakeville. The man at the facility was very upset I got there so late which I was not intending to do so. He told me I had to come back the next day for him to give me my deposit for the uhaul. Overall I would not use uhaul trucks again. As for the storage facility in lakeville it's very nice and convenient. I will continue to use this storage space.
Alyssa S | Premières impressionsAnswered all of our questions. Met about 3 of the staff. Very nice folks.
KRISTINE D | Premières impressionsVery friendly people & great customer service. I just rented my self storage unit & the difference from the last place I used is night & day. I wish I would've chosen UHaul first. I can already tell that I'm definitely at the right place now.
TRACY A | Premières impressionsThe facility was great, as well as the local U-Haul staff. However, it was the corporate U-Haul that messed up my billing and weren't taking out auto withdrawals. U-Haul even tried calling a secondary contact I had on my account and tried to collect the $50 rent. I then got a text from U-Haul corporate at 6:15 am one morning waking me up the following month about making a payment (which wasn't due for a couple days)…it said to call U-Haul asap. I called U-Haul number provided and got the corporate call center as usual. They told me my payment for upcoming month was due and that my auto withdrawals were setup and that it would be taken out in a couple days (making absolutely no sense). With that, I drove over to Uhaul storage yesterday and moved everything out and put in may garage and closed my account with Uhaul. This way I won't have to deal with U-Haul's broken billing, operations and meaningless texts and communications moving forward. Again, the local team was great…wish we could work with them rather than corporate
TODD W | Expérience généraleThe only thing I can think of, is to have carts with removable handles for moving bigger pieces of furniture.
Dennis H | Premières impressionsthe team there was great!!
DANIEL E | Premières impressionsWe were dealing with a particularly stressful situation and all of the employees, especially LeRon and "Mom" went above and beyond what I could have ever expected. They were wonderful and certainly made that part of the situation a whole lot easier! Thank you, thank you, thank you!!!
Terry T | Premières impressionsGreat facility, friendly people.
PAUL W | Expérience généraleEverything was great no mice no water damage easy access your employees are friendly and very helpful I have recommended to all my friends will be back again
michelle m | Expérience généraleGreat team. Tony is top notch. Always willing to help and knowledgeable. Really appreciate them!
KIMBERLY S | Expérience généraleIt made my move as smooth as butter
Udayakumar T | Premières impressionsWould be 5 stars but had the hardest time getting thru via phone and never got a call back after requesting twice yesterday - online check in wasn't working and thankfully my dad could do it in person but it was mega inconvenient. The staff there though were great, fast, helpful and it's a great facility so still would do business here again and recommend - fix your online system though - total pain!
ELIZABETH P | Premières impressionsSorry nobody gets an excellent but they're way above average. I would be more than happy to recommend this facility. Anybody family and friends or strangers. Merci.
ALBERT V | Expérience généraleClean, safe and well lit! Staff friendly and very helpful.
LISA R | Expérience généraleKC did a great job helping us with a tricky trailer rental which turned into a storage rental. Great experience all the way around.
John B | Premières impressionsI would recommend them to anybody
CAROLYN T | Premières impressionsVery nice facility and so convenient! The staff was excellent!!
MICHAEL K | Premières impressionsCasey was a delight to work with and provided an informative tour of the facility. She made me feel comfortable with my storage decision and knowing if anything is needed, that they are available.
JENNIFER C | Premières impressionsAntonio and his staff are great and very helpful. The facility is very clean.
Jerry B | Expérience généraleI like the facility in Lakeville, MN. It is spacious and convenient for me due to its location. Staff always willing to help with solutions to fit your needs.
Don B | Premières impressionsOutstanding service!
Anthony V | Premières impressionsEveryone we interacted with was very helpful
Carly K | Premières impressionsThe people working there are lazy and unfriendly.
Megan G | Expérience généraleMy husband and I worked with Casey (unsure of spelling) AKA Mom. She was very clear on instructions and helpful in getting us set-up and explaining the run-down of everything afterwards. I feel confident about storing our items at this location. The location is also very clean and well-kept.
Jennifer G | Premières impressionsConvenient location, clean, easy vehicle access, great carts, highly recommend
Robin H | Premières impressionsCleanest, best organized, best secured storage facility I have ever been to, bar none. Top notch. Check in was efficient and fun. "Mom" was great, dry sense of humor, very relatable. Totally WOULD RECOMMEND to any consumer in need of such facilities. Sorry I can't take them with me on our move out of state. Dave from MN
David W | Premières impressionsTony and his team are professional, courteous and helpful! They are what everyone in business should strive for in terms of excellence!
David R | Premières impressionsCould use bigger carts
JAMES F | Online Move InThe woman that helped us get checked in was beyond helpful and courteous. She went over everything in detail so we were confident in what we needed to do. She ensured us of security and cleanliness. Great experience!
ELLEN K | Premières impressionsExcellent customer service. Facility is very secure. Reasonable prices.
DIANNA H | Premières impressionsThe ladies at the front were super helpful with finding me the unit best for my needs and getting me signed up
ERIK J | Premières impressionsThe men working were kind and caring. Very informative and they work well to teach one another as well.
COURTNEY G | Premières impressionsA Lady name Casie at the front desk was really giving me a hard time. Even though I had my paperwork for my reserve. She is really bad for business or atleast she needs a course in ethnics training. 0 These rest of the staff was helpful. Just need more clarity on the 2 holds from the truck rental. And the refund availability from the holds...
Welvin S | Premières impressionsJared at the Lakeville location made it easy and awesome. 10/10 would recommend
Kalin L | Premières impressionsOnly thing that was a challenge was canceling at end. Took a few calls. Thanks Pat
Patrick H | Expérience généraleAs my moving helpers and I we're going up to the third-floor to the lockers I rented. We went to the elevators to go back down to get another load. This is when we discovered the elevator no longer worked. There is only one elevator in the building and one stairs. Employees stated they had called the maintenance man who would be there either later that day or the next day. Which was great but I had my movers I hired waiting there for quite a while at $120 an hour. By the time the lady called me that same day, the movers had already taken another job. My son and I had to go and get the stuff out of the hallway and put into the lockers. This was a disgusting horrible situation with Uhaul. I also had trouble with truck rental and my storage locker and parking spot that I had reserved with Apple Valley U-Haul approximately two months ago as the reservation was the entire thing was miserable
ROBERT R | Premières impressionsThanks Tony and "Mom". We feel in great hands. You are so friendly and kind.
Michael D | Premières impressionsClean, easy access, perfect location. Friendly service.
Joe S | Expérience généraleWell Done Lakeville, MN!!!
alan b | Expérience généraleUnit was not ready days after it was rented. lock was not included. I was told numerous times it was "ready to go" when I hadn't been given a card and the door was still locked and tagged. Asking for help opening it was apparently too much to ask.
Samantha B | Online Move InThe general manager is very helpful and accommodating.
Brian V | Premières impressionsGreat staff and very helpful. Would come back if the need arose.
CONNIE G | Expérience généraleHonestly this place is amazing! The lady they call "Ma" is a great "face' of this facility and your company. All employees were friendly and helpful. I was given exquisite directions and personally walk through the unit. I feel at ease that my belongings are very secure, and safe. I actually forgot my iPad in the U-Haul I rented and an employee immediately went and got it for me. Staff was having fun with each other and seemed like they like their jobs. If this is how all of your buildings are run your company is in great shape. Thank you for making my experience spectacular and taking away all trepidation I may have had. I am already recommending this place to everyone!
Blake S | Online Move InGreat staff, very helpful
Todd T | Expérience généraleBrian was fantastic and so patient with all my questions.
Kevin E | Premières impressionsEverything was great until you bombarded me with 10 emails stating "don't forget to rate us" I got 5 just today alone. Extremely annoying. Do better
Adam K | Expérience généraleEveryone at the U-Haul facility was exceptional and they went the extra 9 miles to help me whatever I needed. I was always met by smiling faces, I know that they enjoyed their jobs and took pride in their work. I almost got scammed by a mover I found online and the folks at U-Haul helped me research the scammers. As I said, they went out of their way to do the right thing,. I'm so glad I ended up storing my stuff at their facility. I will give them an A+
GEORGINA L | Expérience généraleStaff was very pleasant to work with. Very clean. I felt that my belongings were safe at all times. I would definitely recommend this storage facility.
MICHAEL B | Expérience généraleThe Lakeville U-Haul Staff are all very personable and helpful ~ I felt very welcomed and valued as a customer. The assistance I needed was always cheerfully provided and the friendliness of everyone was always there with everyone I dealt with ~ The Manager, Tony went above-and-beyond in providing the best quality of service I could ever have hoped for ~ I would Highly Recommend this U-Haul location, as It was always Safe & Secure, with the most top-notch people around ~ It Is My Favorite U-Haul Location (!)
LEZLI K | Expérience généraleNo comment for the years I rent I had no problem.thank you so much for the service.
Ruth S | Expérience généraleThe staff at this location is amazing. Very friendly and helpful. I would highly recommended this facility.
Michelle P | Expérience généraleStaff was very helpful and very nice people 👍
MICHAEL M | Premières impressionsI tried another place and they did not help at all. When I came to Uhauk they were very helpful and kind. Thank you so much to a great team!
CONNIE G | Online Move InTony and his team always went above and beyond to take care of us . Was an excellent experience.
David R | Expérience généraleThe staff was very friendly and helpful.
David R | Premières impressionsThe Lakeville facility is the best ever. The staff goes above and beyond. The place is well kept. Recommend highly.
JAMIE S | Expérience généraleThe online process was not as advertised. Needed to come into building to complete.
Benjamin G | Online Move InI will recommend U-Haul for any storage usage to any of my friends. Thank you for all your help in hospitality
Tim G | Expérience généraleMy experience was absolutely amazing. Both gentleman who were working were helpful and very friendly. They showed me how to access my storage units, walked me to them and made sure I fully understood how to lock them. One of the best customer service experiences I've ever had.
Michael O | Premières impressionsHave needed a storage unit for quite some time so we stopped in over the weekend and we were able to get the perfect sized unit for us quickly and easily. Staff was great to work with!
Tasha B | Premières impressionsVery clean and secure! Better rates than elsewhere
jill r | Premières impressionsGood price and good location
Danielle S | Premières impressionsThe Gentleman that waited on us was outstanding and really everyone at this facility and the one in Apple Valley are very good at what they do!!
James M | Premières impressionsThe staff were welcoming and accommodating upon my move ~ I am very pleased with my experience and am so happy to have found this place ~ The Manager was very helpful and assisted me greatly ~ in assuring me that my move could take place smoothly and that I could store my belongings safely and securely for long-periods of time ~ Great Customer Care ~ Thank You (!)
LEZLI K | Premières impressionsCheck in took a long time. U-Haul needs to make opening an account easier.
Nancy-Stephen s | Premières impressionsLove this place ! 200 times better than Public Storage. Great customer service above and beyond!
david m | Expérience généraleExcellent customer service!!
Gary G | Premières impressionsI really liked the storage place my item was protected.
Alma A | Expérience généraleI cannot remember the customer service persons name working on the morning of 10/12/2022 but she was extremely helpful and made my experience obtaining a storage unit quick and easy.
Timothy P | Premières impressionsThank you!!!
daniel P | Expérience généraleLeron was great to work with and friendly environment!
TIMOTHY D | Premières impressionsThe team in Lakeville did a great job helping me get my camper squared away for the winter!
SHONE F | Premières impressionsExcellent service and another good experience!
Jim P | Expérience généraleWe used Uhaul's Lakeville storage through a downsize and move. The location was close to our new home so it was very convenient. The facility was always clean and maintained well, and the security of our belongings was never in question. We would definitely use this facility again if a need arises, and can highly recommend it to friends and family.
annette g | Expérience généraleTony his mom & all the other workers are awesome very helpful respectful & friendly. That's because of Tony the manager
Val G | Expérience généraleEven though I had done everything online I stopped into the office. Casey (AKA Mom) was the best! She made sure everything was in the system correctly and gave us a tour of the facility and took us up to our unit. Wow is that place great. Our daughter is moving home and I feel very secure having her go in and out with all the security checks and balances in place. Casey introduced us to Tony the location manager. It is very clear Tony takes a great deal of pride in caring for the location. He and his team were pleasant and very professional. I could not recommend this location more...I was VERY impressed.
Kerry T | Online Move InVery helpful and friendly staff.
MICHAEL S | Expérience générale2 Frustrating things. 1. I had checks auto-mailed to facility a week before due date. Never seemed to be entered before due date which then wanted to charge me late fee. 2. Because of the monthly late charge, I had to call the facility often. My calls were rarely answered locally and almost always seemed to be forwarded to national call center where they could not help me with my issue.
TODD B | Expérience généralewill use this place in the future and recommend to friends! great place
HOLLY L | Expérience généraleThis is an amazing facility and the security is above and beyond.
Sherry K | Premières impressionsVery friendly, helpful, knowledgeable and efficient . Amazing service!
david m | Premières impressionsWe were looking for secure and easily accessible RV storage and this place had exactly what we were looking for. The facility was impressive. It was very clean and well organized. The staff was very helpful and attentive. The gentleman who assisted us in finding a spot for our RV, Leron, was very professional. He was patient in explaining in detail the entire rental process and worked hard at finding us the perfect spot for our RV.
GIULIA O | Premières impressionsThe new standard in storage!
JOHN R | Expérience généraleAntonio, Miss Casey, Leron, Bryant and the rest are wonderful!!! The place is clean, convenient. The only thing I would add is some benches to sit down on and rest. Their prices are much better than the Uhaul in Apple Valley, and better than anyone else local for what you get here.
Lisa P | Expérience généraleStaff was very helpful
Julie B | Expérience généraleVery friendly people and helpful…..
PAUL W | Premières impressionsIt was decent, just took a good walk to get to the unit
TYLER S | Premières impressionsLakeville faculty staff have been very helpful. Auto pay setup was problem with incorrect fees and difficulty resolving. This resulted in many paper notices being mailed to multiple parties describing late fees that were not valid. Contact center hold times were not acceptable, no way to engage and resolve without physically visiting the uhaul location. Local staff, very helpful, just fix your systems and staff your contact centers to address service times.
Joe H | Premières impressionsThe only thing i would've liked was 24 hour access
MICHAEL H | Premières impressionsLeron was very helpful, answered our questions and rearranged the space so it would accommodate our needs. We wouldn't have rented the space had it not been for his efforts to make it work
PETER P | Premières impressionsAlways greeted warmly by professional curtrous customer service staff. Equipment is where & when we need it and in great shape.
thomas J | Premières impressionsThe Lakeville U-Haul storage facility was excellent.
Greg W | Expérience généraleThe employees made of feel apart of their family
ANTOINETTE S | Premières impressionsWe did have an issue with billing that was not resolved, but we were not charged for being there 1 extra day so that balanced it out. Almost all the staff was great and easy to work with. One person gave us wrong info. Facility was clean.
STEVE W | Expérience généraleVery nice newer facility. Large elevator was great for moving to and from upper floors. Docks also great for different size vehicles loading and unloading. Staff was very helpful.
Joseph B | Expérience généraleCustomer service was excellent.
KATIE H | Expérience généraleLeron, was awesome willing to accomadate my needs and make it work. runs a impressive service.
JOHN H | Premières impressionsFull service storage and moving facility complete with packing materials.
JOHN R | Premières impressionsLeron is such a gentleman. Even gave me his chair. We had some confusion and the staff was very nice about helping us and explaining to me. Left very happy.
KAREN O | Premières impressionsI so appreciate the friendly and helpful attitude of the folks there at Lakeville U-Haul. Thank you.
Greg W | Premières impressionsI loved it so much. They was very helpful
LAKEIHARA/ c | Premières impressionsKasey was awesome at showing us everything we needed to know to rent a storage room . We appreciate the great service Thank You Ron
Ronald S | Premières impressionsFacility manager went above & beyond to guide us throughout the process of moving in. The U-Haul app is convenient & the facility is brand new. Ample flat beds for use to transport belongings from loading dock to storage unit. Each unit has a security alarm. Overly impressed with the whole process & feel fortunate to have this location here in Lakeville!
Karen E | Online Move InBoth LaRon and Casey were amazing--LaRon went way above to get my boat into storage, so grateful!
CARA M | Premières impressionsWish it was 24/7 access.
Kimberly R | Premières impressionsVery pleased with the service provided. All employees we had contact with were very friendly, helpful and accommodating. Facility was very clean and well lighted. Would certainly rent storage space there again.
barara w | Expérience généraleI forget the name of the amazing woman who checked us in, but she was the absolute sweetest and kindest soul. I'm grateful for her knowledge - which made the experience so much easier on us! Thank you so much!
MARQISA H | Premières impressionsI printed from that facility before in all the people are so nice and friendly and explain everything that is the only place I will rent from
SUSAN J | Premières impressionsThe facility and automation were top notch. Helpfulness by staff was really good also.
Dean S | Premières impressionsMessed up our unit number multiple times which resulted in us going back and forth over which one is supposed to be ours. Which resulted in the alarm going off every time we opened our unit. Said that would fix it but never did until right before we moved out. Made us come in to the office for something that could have been done over the phone. They don't seem to be very organized.
Paige H | Expérience généraleThe front desk staff was amazing. He took time to explain everything. Gave us a tour of the facility and made it a very easy process. So very glad I chose the Lakeville location. Would highly recommend to anyone.
Argy G | Premières impressionsPeople here were extremely easy to work with. KC and Antonio took time to explain everything and help me understand the rental process and facility operation. I would be tempted to say they "went out of their way" but I get the feeling they treat everyone with the same respect and appreciation. Great people!!
Robert P | Premières impressionsThey guy checking me in was great. Helped me understand my choices and process. The unit was clean as was the entire facility.
KIMBERLY S | Premières impressionsThis place is the best, would rent from them even if I had a different storage right next to my house. Thank you for creating such a great customer experience.
Jacob S | Expérience généraleTony & Casey have an amazing faculty & customer service that far exceeded our expectations. Thank you for providing outstanding care and service-very much appreciated!!
Jerry Y | Premières impressionsVery nice experience, staff was extremely helpfull and professional. I just wish that a facility was closer to my business in Burnsville MN. Sincerely, Kelly Linnell
Kelly L | Expérience généraleI do not know the manager's name specifically, but he was extremely helpful with all the logistics of setting up my rental and answering questions. He also helped me find the best deal that Uhaul provided. Thank you! I will highly recommend this location for rental needs.
Anthony V | Expérience généraleFué muy excelente atención.
Alma A | Premières impressionsDifficulties with truck return
Richard S | Expérience généraleGreat staff, great service, great facility.
mike c | Expérience généraleCorporate should be proud of this facility, customer service above and beyond
Henrietta K | Premières impressionsAntonio was incredibly helpful!!!
Marc D | Expérience généraleThe Staff & Facility was extraordinarily Great to deal with!! Especially The staff i personally would ask for help because i was by myself a couple of occasions & they seemed eager to help i truly appreciated that!!
Reginald V | Expérience généraleStaff are always helpful, flexible and very courteous. Facilities are always top notch and very clean. Was sad they no longer took any trash or furniture we no longer needed. We never used that service, but when we did need it, it was no longer available. Overall, I would highly recommend this U-Haul location!!!! Keep up the great work!
Linda y | Expérience généraleVery helpful staff, super clean facility. Awesome experience.
Bradley F | Expérience généraleTony was very helpful he walked me through every step of the way! Great customer service, Security is top of the line!
Brenda S | Premières impressionsGreat operation.
mike c | Premières impressionsThe gentleman that helped me was fast and efficient. A wonderful person to work with.
Carl S | Expérience généraleTop of the line service and very professional. I would highly recommend this facility to anyone I know. Very clean and it's a good place that I know that I can take my things to and it will be taken care of.
Melanie T | Premières impressionsfriendly and helpful staff. very appreciated during a stressful move. thank you!
Trudy L | Premières impressionsThank you all!
adam L | Expérience généraleI forget the woman's name but she was very helpful friendly and funny. She was extremely helpful, thorough, and made the whole experience, an experience!
Dale R | Premières impressionsVery friendly, and cool customer service, and was very clear on instructions to make getting in and out of your unit a breeze..
Erik J | Premières impressionsGreat place
JAINARAIN B | Expérience généraleGood value. Easy to access our storage unit.
Patrick P | Premières impressionsGreat people!
Madelyn B | Premières impressionsEverything was great! I will definitely be back - Thanks!
MICHAEL W | Expérience généraleGreat experience getting my RV/bus situated at this UHaul facility. GM was very helpful.
Jeff C | Premières impressionsWalkthrough and explanation of the storage facility was done with great detail. The facility is impeccably clean.
RON R | Premières impressionsSecond elevator would improve the experience.
Mike A | Expérience généraleIncredibly friendly staff! Very clean and well maintained facility. I was really happy with the whole set up and feel very comfortable storing my items with them I highly recommend them!
Sarah W | Premières impressionsLeroy is an outstanding service member. Attentive and helpful.
Anthony V | Premières impressionsFamily owned and operated! They are amazing!
Elizabeth F | Premières impressionsThe staff was super nice and accommodating all day long. There were just genuinely a nice group of people!! Love the indoor loading and off loading.
Tom S | Premières impressionsVery friendly and easy to register and access our storage. The area is very clean and I feel confident that our items will be secured.
Hector R | Premières impressionsVery friendly and helpful staff and made the move about as painless as possible! Would definitely recommend to anyone looking to put stuff in storage!
Aaron F | Premières impressionsLeroy was fantastic!! Great experience!!
Shannon I | Expérience généraleAntonio went out of his way to assist us and was very flexible with the process of canceling our Ubox reservation and moving our belongings to a storage unit. I would definitely recommend this place.
Andre H | Premières impressionsAlways the best service, always very helpful.
Kent B | Premières impressionsBrand new and easy to use
Chad D | Expérience généraleGreat place. Very clean
Michael E | Expérience généraleVery friendly and helpful staff and GM. Best ran and cleanest storage facility I have seen.
Jeffrey M | Premières impressionsThe staff was great! very friendly and helpful!
Mia M | Premières impressionsAntonio Villahermosa and his team were great!
Michael E | Premières impressionsPlease fix the app- burn it and start over. Making changes never works and the app constantly gives a "network signal lost" when you try to advance. The staff at uhaul (Karren and Leron) were very helpful and attentive. I was disappointed that I reserved a first floor unit and ended up with a second floor unit
Eric R | Online Move InI like the way I was treated by the staff and they explained how everything works for us who rents l sure we will be happy for a long time thank you
Donald L | Premières impressionsThanks Tony and LaRon, you were great!
ROBERT V | Expérience généraleTony and his team are excellent! They took the time to review options for storage , packing and cross country shipping. Really impressed.
David R | Premières impressionsThank you Tony, KC, Brian and other staff for a great experience moving to Minnesota. 😀
Felicia M | Premières impressionsRv storage is so tight !!!Not sure why it is not a drive through. POOR PLANNING. NEVER AGAIN....
susan a | Expérience généraleWe were made to feel most welcome. The GM went above and beyond!
David M | Premières impressionsNo comments
vitaliy k | Premières impressionsAll the information taken for the account is inaccurate. And I still don't know how to get it changed.
WILLIAM S | Premières impressionsEverything was proper except there was no lock inside the unit as stated in my text confirmation from an online rent process.
Aleksandr V | Online Move InThis place is great. You have everything.. the only improvement would be your hours. Clean and efficient. The workers are pleasant and helpful. Understanding . I cant say enough
Julie K | Online Move InTony and his staff at the Lakeville U-Haul are all so friendly and helpful! Everyone worked hard to accommodate our needs. The staff members here are all attentive, and I appreciate how easy it was to work with everyone. The whole move in process was stress free, even when there were a few hiccups with the computer system being down. Tony problem solved well. Great customer service all around!
adam L | Premières impressionsThe instructions received did NOT include the fact that we needed to stop at the front desk for a key card. We set off the alarm. .You need to update your instructions! Thankfully it was during office hours and not a different time.
Jolene H | Online Move InAntonio is the man!
Jonathan O | Online Move InLeron has been there EVERY time I've gone there. He must work like 80 hours a week. Hes been super helpful, very honest, and the tour he gave was amazing. The facility is new so I don't know if cleanliness could be an issue, but it is extremely clean and tidy.
Nick S | Premières impressionsVery clean. Staff was Awesome! Thank you.
Anciganie J | Expérience généraleLaRon and Tony went above and beyond to accommodate my needs to get storage with flexibility, without worries for access and security of my Class A diesel!
ROBERT V | Premières impressionsAwesome storage unit and staff!
NANCY M | Premières impressionsAntonio was great to deal with
Chris J | Premières impressionsExcellent customer service and knowledgeable and explained and answered all of my questions. Very clean facility.
Randy S | Premières impressionsStaff was VERY helpful and nice, building very easy to navigate and close to home, the facility was basically SPARKLING it was so clean/near, and the 24hr access is awesome because our work schedule is all over the place.
Paige N | Premières impressionsFriendly, thorough and quick. I asked to upgrade the size of storage unit last minute and it was a breeze!! This facility is amazing. Completely impressed! Bright and clean.
Susan S | Premières impressionsEveryone was kind and friendly at the facility. They thoroughly explained how to use the entrance system, and directed me through the facility to help me find my unit.
Emily R | Premières impressionsWe had a few issues in the beginning with power as it was a brand new location for storing RVs but eventually this was addressed. The staff was always very helpful, extremely friendly and accommodating. We will likely use there services for our future storage needs!
Tom h | Expérience généraleThey run a tight ship and a 1st class operation.
Ira E | Expérience généraleSuch a nice, clean facility and the staff goes out of their way to be helpful. Leon, who helped us rent a storage unit as well as rent a trailer for our move was terrific- so kind, pleasant and knowledgeable.
Mark B | Premières impressionsBest run storage facility I've ever worked with or been a part of. Congrats on a well staffed team.
Randy A | Expérience généraleALWAYS pleased with the staff and facility. I realize it's a new location and there are some growing pains, but the well-trained and attentive staff work hard to make things right.
Ira E | Expérience généraleGreat location and staff member on hand did an excellent job.
Randy A | Premières impressionsvery well togather, clean, the customer services excellent. When arrived thoroughly organized.
tyrone s | Premières impressionsStaff was amazing!! Very kind and helpful!
Zachary O | Premières impressionsBig shout out to the manager of this uhaul location. He was awesome: courteous and accommodating. Him alone is enough for me to recommend this location.
Matthew G | Expérience généraleThe indoor loading dock is so easy. It's a shame no one has thought of this before.
Ira E | Expérience généraleVery nice facility. Clean and secure. Staff is courteous and extremely helpful. Amazing service!
Kevin O | Expérience généraleVery friendly staff
Christie C | Premières impressionsVery helpful staff. Thanks Antonio & Team.
Mark D | Premières impressionsVery professional and friendly staff.
Stefanie L | Premières impressionsTony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!
HYPERGRAPHIC P | Premières impressionsIt was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!
Bob K | Premières impressionsIt would be good to put up some signs in the halls regarding what unit numbers are down which hallways. I checked in on-line and had to wander a bit to find my unit.
Scott V | Online Move InStaff was very helpful and friendly! Thank you!
Ralph H | Premières impressionsDefinately recommend - awesome facility with great ergonomics in place for customers ie carts and the pull in bays. Merci.
Michael F | Premières impressionsCustomer Service was exceptional. Only problem is this location did not have a truck to rent. Had to rent the truck from another facility that was substandard.
kent v | Premières impressions