Customer Reviews for U-Haul Moving & Storage of East Lancaster

5 884 évaluations

42925 Sierra Hwy   Lancaster, CA 93534
(Just North of Avenue L)

(661) 942-0421

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(661) 942-0421

42925 Sierra Hwy
Lancaster, CA 93534
(Just North of Avenue L)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

You could suggest labor assistance or to be safe with any work.

Michael Kaminski 
Évaluation :
5

The truck was kind of dirty and the radio only worked if the drivers door was opened.

Jeffrey Talbutt 
Évaluation :
5

From the get-go to the final whistle, these guys were as professional as a penguin in a tuxedo. The process was smoother than a buttered-up otter sliding down an icy slope - from booking an appointment to picking up my ride when it was all shiny and new. The mechanic even braved the great outdoors to answer all my questions, even the ones that were goofier than a cartoon dog. I'm so grateful, I'm gonna shout their praises from every rooftop and tell everyone how they're more awesome than a unicorn riding on a rainbow!

Roman Shershnev 
Évaluation :
4

They didn't have my preferred trailer even though I was rerouted from my original requested location. They did offer me the next size up at no additional charge. Computers were down so the wait was longer than hoped but all in all they were very courteous and attentive.

DAVID CARPENTER 
Évaluation :
5

The woman who checked us out was amazing and helped me find the humor in all the shenanigans.

Jenifer Gurule 
Évaluation :
5

Awesome thanks

Richard Tasianos 
Évaluation :
2

Le client n'a pas laissé de commentaire.

maurice turner   |  Expérience générale 
Évaluation :
5

Friendly service, is always a huge plus when it comes with dealing with service. Everything else was great. 

mario Rodriguez 
Évaluation :
5

Rien

Lawrence Gallardo 
Évaluation :
5

The receptionist was friendly and very professional. 5 stars

Rosetta Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard White 
Évaluation :
1

They double charge and they never pick up the phones poor customer service

Carlos Equihau 
Évaluation :
5

Good customer service experience

Ali Dheini 
Évaluation :
5

Thank you for a smooth and seamless rental experience.

Anthony Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rain Carbellano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY AQUINO 
Évaluation :
5

Everything was really quick and everyone was very helpful

Marriet Fields 
Évaluation :
5

Good attention!!!

Luis Espinosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace Johnson 
Évaluation :
5

I rent a truck at least once a month and there is not a truck rental anywhere that has been as good as Uhaul . Now where and when do I get my discount. It's due y'all ! Please don't make me beg !! Check the records and you will that I have been a part of the Uhaul family for a long time , I should have stock in the company ok family!!

terry green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas schiermeyer 
Évaluation :
5

My problem came from my 1st reservation in Palmdale city off of Ave T. Inwas suppose to have a truck at 10am..no truck I had to call and tell them.they have no truck available. So I had to get another reservation at this Lancaster location. Very disappointed. Just won't bash this location for the other location failure. What 100 % guarantee

Cloris Hunt 
Évaluation :
5

Excellent customer service!

William Powe 
Évaluation :
4

The yard is nice. The staff are friendly. The cargo space of the truck was dirty and needed to be swept out.

Eric Slater 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA LOPEZ  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

MARTIN FIERRO 
Évaluation :
5

I already recommended other people which have set appointments to get their job done

Rene Lupercio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Sanchez 
Évaluation :
5

S.O.

MELANIE HARPER WILLIAMS 
Évaluation :
5

Excellent customer service.

Chante Myers 
Évaluation :
5

Appointment at 9:00am, in and out, Fernando was a great technician. Merci

mike reynolds 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Newton Uter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas schiermeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Brandon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN DIAZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Fisk 
Évaluation :
5

Give that young installer my thanks. He knows his stuff. He is helpful and goes out of his way to be nice, informational, and professional. Great service from him

Jim Stephan 
Évaluation :
5

No complaints from me..

Cheryl Lindaman 
Évaluation :
5

N.D.

Charles Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Crump  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas schiermeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celia arteaga 
Évaluation :
4

When I received my unit there was trash and empty needles/syringes on the ground. Had to borrow a broom and dust pan from office to clean prior to putting my belongings inside. Also, I am positive that my unit was accessed by someone else as there was broken glass, jewelry that had been gone through etc on the ground of the unit when I did the final move out.

TAMMY DOSTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Moore 
Évaluation :
5

I appreciated the boss lady she was so very sweet understanding helpful she didn't rush so took her time I will always rent from U-Haul Thank U

Paulette Stewart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Thomas 
Évaluation :
4

Not being able to get in because the doors are locked to the storage unit located in the back, very frustrating and inconvenient. You call the office number and no one answers.

Brianne Lopez   |  Expérience générale 
Évaluation :
5

The service was very good. The lady at the counter was very nice and friendly when taking care of our reservation. No complaints here.

juan huerta 
Évaluation :
5

Everything was fine except the truck was getting a flat

Joshua Harmon 
Évaluation :
1

Was over charged on mileage. Rep said shed work it out. She did not. Didn't even make an effort to do so. Also got charged for gas? I filled it back to 1/4 tank as it was when I left. Horrible experience. Will never use uhaul again. I will fight these wrong charges.

Michael Trudeau 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rima Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Young 
Évaluation :
5

I've rented trucks from this location nearly a dozen times and I can't ever remember having a problem or negative experience.

Derrick Schmucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoyia Lewis 
Évaluation :
2

Storage price kept going up, and my storage had a water leak, my boxes were wet.

Kiisha kendrick  |  Expérience générale 
Évaluation :
5

Office personnel were very helpful and friendly.

WILLIAM HALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Ruiz 
Évaluation :
5

great customer service

SHACONDRA LUCAS  |  Premières impressions 
Évaluation :
5

Everything ran very smooth. No over-selling or hype. Very knowledgeable staff.

reic berman 
Évaluation :
5

You guys are awesome!!!

Alejandra Penaloza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keitra Pendarvis 
Évaluation :
5

Deonte, I didn’t get the spelling of his name but he was Extremely 🧑‍🏫 professional and kind.

Chante Myers  |  Premières impressions 
Évaluation :
5

Very friendly employees. They really took their time to explain the services proposed.

Gabriel Peretti 
Évaluation :
5

Excellent service I would definitely recommend the one Sierra Hwy , in Lancaster, CA.

Sandra Arango  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester Li 
Évaluation :
5

Guadalupe Ruiz was excellent. She was polite, professional, and courteous. She is an example of what good customer service is and should be for all employees. 

KARREEM JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audifreed Mondragon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickie Pengilley 
Évaluation :
5

The gentleman that's assist me when I check out the equipment was very nice and helpful.

Maribel Renteria 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shreda POWELL 
Évaluation :
5

UHAUL kept its promises by providing excellent customer service. The work appears to be excellent as well. If it's not it is Guaranteed for life, AND UHAUL CAN BE TRUSTED!!! Thank you UHAUL !!!

Lester Cole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Tittle 
Évaluation :
5

Overall experience was great!! Friendly and helpful staff.

Gary Goodman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Whalen 
Évaluation :
5

THEY HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏🏽

Charlesetta Grayes  |  Expérience générale 
Évaluation :
5

Excellent customer service throughout storage, although the area of Lancaster ca & Sierra hwy not good at all Period again Excellent Service throughout storage, Location unsafe!

Tiree McHenry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Ortega 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana ONeil 
Évaluation :
5

I’m not sure it went very well

Robert Dorame 
Évaluation :
4

The light on the trailer for brakes did not work. They were too busy to fix it. The lady who helped us was amazing and took great care of us.

maria fletcher 
Évaluation :
4

I don't know the process Worked real easy

Douglas harness 
Évaluation :
5

I was able extend my rental with no issues. I was running late returning and was not judged lol. I had a great experience during a stressful move. No improvement suggestions this time.

Raynelle Walton 
Évaluation :
4

Just keep good customer service!

Anthony Edmond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Moreira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilma Campos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine vasquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine vasquez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

indya paul  |  Premières impressions 
Évaluation :
4

The truck was not in good condition. I told the staff the issues I had with the truck.

Robert Gay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE POWELL 
Évaluation :
5

Everything was great, employee's didn't keep me waiting and were very helpful. Trailer was in great condition, stree free trip thank you

MICHAEL MACFARLANE 
Évaluation :
4

People stealing gas from your vehicles not good

mike mcgill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley hawkins 
Évaluation :
5

The technician that performed the installation was very friendly and communicated well.

Anthony Romanelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daryl brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Deshields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Paland 
Évaluation :
5

Absolutely recommend, excellent customer service and was pretty fast too

Joaquin Flores 
Évaluation :
5

THEY GO OLE SCHOOL AT THIS U-HAUL! YOU ARE GREETED With a BIG OLE SCHOOL SMILE  AND THEY REALLY MEAN HOW MAY I HELP YOU! THIS U-HAUL FAMILY HAS TRULY MASTERED THE ART OF CUSTOMER SERVICE! GREAT JOB!  I WOULD LIKE TO THANK EVERYONE IN THAT U-HAUL FAMILY FOR MAKING ME FEEL AT HOME!

Charlesetta Grayes  |  Premières impressions 
Évaluation :
5

It was good the only thing is to allow some time to check the rental and if you rented a dolly make sure it’s also there that’s all

Tomas Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Russo 
Évaluation :
5

Nothing everything was great.

Cornell Richardson 
Évaluation :
5

Traci went above and beyond as a U-Haul employee providing ample information regarding my storage contract. I truly appreciated her kindness at 7 am on a cold winter morning. Matthew also offered me his prompt assistance during my unloading process. I would recommend this facility anytime. Thank you Traci. Thank you Matthew.

Latoyia Lewis  |  Premières impressions 
Évaluation :
5

Never received closing statement as told when equipment was returned

Robert Johns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Herrington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick Ringo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antina CallahanHoward  |  Expérience générale 
Évaluation :
3

I rented the same size truck to take deris to the same location, traveling the same mileage. Inflation has increased the cost by twice the cost I paid four years ago. Fxxking incredible! Even though the daily rental cost was the same??

Joe Cain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE SANCHEZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael Vega 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darlene Castillo  |  Online Move In 
Évaluation :
5

I appreciate the love ladies.

Raykuel Scarbrough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Analyia Black 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND MORENO  |  Expérience générale 
Évaluation :
5

The employees here are nice, place is clean. 5 stars

MICHAEL DEJAYNES  |  Expérience générale 
Évaluation :
5

Thank you for your love concern for this move. I really do appreciate everything you guys were on point.

Latonya Ediger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Rush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDA SHELLS 
Évaluation :
5

Lupe was outstanding, very professional she represents U-Haul very well whatever issue she will definitely take care of. Also l met Tracy later towards my rental, she's also is a Boss represents U-Haul very well l will always use the Eastside U-Haul and recommend them

Marla Clarke  |  Expérience générale 
Évaluation :
1

Your staff was very rude and aggressive instead of calmly speaking to us she was shouting and yelling across the store and she was supposed to have refunded my money and no refund has been issued at all for the amount of $94,95 staff member Traci I believe she is an assistant manager at the ave L and sierra hwy location in Lancaster CA

Alfred James  |  Expérience générale 
Évaluation :
5

Excellent customer service Manager staff wonderful experience

Tiree McHenry  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE HARPER WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON PEACOCK  |  Expérience générale 
Évaluation :
5

The owner of this facility was extremely helpful. She was able to change the turning point of the truck from downtown Lancaster to her facility on Sierra Avenue. Merci.

DAVID LAVALLEY  |  Premières impressions 
Évaluation :
5

Lupe, you're a wonderful person and general manager! Getting to know you and conducting business with you was a genuine pleasure. For everything, I'm grateful.

monica stewart  |  Expérience générale 
Évaluation :
2

Customer service was friendly but was told if I didn’t get my stuff out immediately that day I would be billed for a whole month further when the manager told me that if I didn’t remove my padlock and by there disc lock they would cut mine off after I had been using the same lock for 2 months Also I need a 10x10 storage the price posted was $10 less than what they wanted to charge so I found a 10x10 for $125 uhaul wanted $175 need to save money Needless to say but I was disappointed overall

BYRON THOMPSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIANNE AMAYA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian Gutierrez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CIRILO GOMEZ  |  Expérience générale 
Évaluation :
5

Extremely helpful, and even though I got there close to closing time , she didn't rush the process, she took her time , and answered all of my questions, she was an amazing person to work with **********

CONRAD MONTANO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSIE FRAZIER  |  Premières impressions 
Évaluation :
3

Better instructions on finding the unit assigned. Showing of unit prior to renting the unit was not offered at this location. The Unit is too small for my needs. I do plan on moving out to a different location closer to Los Angeles in the next couple of months..

Brianne Lopez   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome stallworth  |  Expérience générale 
Évaluation :
3

U-haul neighborhood Dealer 1665 E Washington Blvd, Pasadena For some reason the owner decided to build a printing shop that obscures the U-Haul place. "KASL Printing & Graphics". Owner is Jack Karabibergian Their website is trash and it's from 1998. The owners email is kasl@earthlink.net!!!!! This is by far the worst experience I've had, usually it's super simple. Man this place has 0 customer skills. It was a wife and husband team, and the man has a temper problem and the husband lost his cool, and he even called me the B word because I couldn't find my ID in my purse fast enough. And then he proceeded to kick me out of the store. As I was leaving the door, he hit my already injured toe so I had to go to the hospital. I called the ambulance. The police showed up. This is such a terrible place. They need to be shut down right away!!!!!!!! Please fire this couple. They don't to represent Pasadena. One more thing, the toilet is always broken???? Melissa Tovar 8188097374

Melissa Tovar  |  Online Move In 
Évaluation :
3

What's to be

Afrikaren Plazdohtifaw decarriere  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAIQWAN ADAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANISE OWENS  |  Premières impressions 
Évaluation :
4

The lock 🔒 was broken already

jerome stallworth  |  Online Move In 
Évaluation :
4

Storage units were both dirty with multiple bug bombs, medical syringe and trash. The unit was suppose to be one but was a former unit with 2 doors and both seals are broken and easily accessible by mice, snakes and bugs. I can literally put my hand in the opening or broken part of both doors. Staff was incredible and love them they just need more help to make sure units are clean and maintenance is done. I have UBoxes arriving and they are well ahead of schedule and ready for them. Employees are WONDERFUL

TAMMY DOSTER  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janeshia Neeley  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessie Dartharb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Frewuter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Montgomery  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessie Dartharb  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maximiliano chavez  |  Online Move In 
Évaluation :
4

It would be nice to have access to the storage at all hours, using our individual access code. I don't work regular hours so limited access makes it difficult.

Janette Brown  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raul Fernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Barrera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES medrano  |  Expérience générale 
Évaluation :
5

Manager Lupe is great

Caprice Williams  |  Expérience générale 
Évaluation :
5

The people making the reservations for my pickup of equipment in Sacramento put me through heck to get the equipment in a limited time frame

leo larochelle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE GARCIA  |  Premières impressions 
Évaluation :
4

Recommend to have staff working there at least until 11 pm for late movers to help with anything they may need. Also, have security 24/7.

RAYMOND LEIVAS  |  Premières impressions 
Évaluation :
2

This location has their calls routes to customer service, making it hard to get needs met!!!!

CHRISHANDA PATTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Gutierrez  |  Expérience générale 
Évaluation :
1

The lady named Tracy is no help at all and I purchased a lock and it was supposed to be in my storage and it wasn’t even there so I had to go to AutoZone and buy another lock because you guys were closed and I still haven’t received my refund for that very disappointing and The service here very disappointed and Tracy is no help at all she’s no help she’s very lazy

Gina Smith  |  Online Move In 
Évaluation :
3

Facilities (sliding door) have been inoperable for awhile and still not repaired.

GABRIDALE WILSON  |  Expérience générale 
Évaluation :
5

The lady who helped us was very kind and helpful. I believe her name was Guadalupe. The sign on the door said she was GM

Jaime Balderas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tameka de peazer  |  Premières impressions 
Évaluation :
5

The UHaul staff and management strives to go above and beyond the customers needs, they were also very compassionate during the pandemic and provided options in lieu of Auctions! I appreciate Lupe the Manager and her amazing staff and willingness to work with her customers! This team is a class act, their customer service goes beyond measure!!! Thank you UHaul

LUPE ROSE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artese Love  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinnie Richardson  |  Premières impressions 
Évaluation :
5

Luv the manager professional friendly

Marla Clarke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio haney  |  Expérience générale 
Évaluation :
5

The manager Lupie and the employees gave me, "EXEMPLARY" SERVICE. LUPIE YOU ARE AN AWESOME ROLE MODEL FOR YOUR EMPLOYEES. THANK YOU FOR GIVING ME WORLD CLASS CUSTOMER SERVICE. GO UHAUL. IT WAS A PLEASURE.

JENNIFER HAMILTON  |  Expérience générale 
Évaluation :
5

Thanks guys very much

Gregory Cochran  |  Premières impressions 
Évaluation :
1

When I had the store was dirty one 2 the fence was broken for 3 whole days 2 days was open completely all day and night on Sunday the last day I was trying to move out exactly at 6 pm the gate was close and no longer was able to go inside I called the number send me to customer service witch they couldn’t help me cause the place was close already why pay so much yo no have access to the place on Monday I called and they said they were having issues ok why not put a signs or let the customers know about the issue I payed people to help me move out and o wasn’t able to do that on Sunday

Karla Vargas  |  Expérience générale 
Évaluation :
5

Overall experience was perfect. The he staff helped me anytime I had a question. And I was in and out Quick with out any hassle and the price was perfect.

Joseph Foster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chondra nickerson  |  Premières impressions 
Évaluation :
2

Customer service was ok. I ordered a storage unit online paid for it. I went to store to check in and get my unit number, but unit had a lock on it. Storage unit was not available, already belonged to someone else. Nothing else was available.

LoRay Cambell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENELOPE BORTMAN  |  Expérience générale 
Évaluation :
5

The staff is very friendly and will go out of their way to help if needed.

DANNY CALDERON  |  Expérience générale 
Évaluation :
5

Your staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.

Joshua Delrosso  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letiche Ham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonia jones  |  Expérience générale 
Évaluation :
2

I spent over $3000 dollars and couldn't be accommodated for a storage unit that I needed so I am being charged $40 dollar a day because I don't have any place to put my things. I made every attempt before I left to have a storage unit but just to get the run around. So I will not recommend to any family or friends.

Merlene Yelding  |  Premières impressions 
Évaluation :
5

The manager at this location is wonderful! She's very kind an helps w/ any problem with professionalism and a warm smile.

shawna wilbanks  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN COWGILL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Keys  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIDALE WILSON  |  Premières impressions 
Évaluation :
5

Tracey was very helpful, knowledgeable and so nice. You are lucky to have her with your organization.

John Bercsi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana Soli  |  Expérience générale 
Évaluation :
5

They helped me on hard times especially the supervisor. Me and my kids couldn't be more thankful. Cierra

Cierra martin  |  Expérience générale 
Évaluation :
5

Thank you Fernando for being such a big help with renting the moving van and storage unit! Super friendly and made everything very easy

Isabella Brookman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PENELOPE BORTMAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kisha Fowler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Allee  |  Premières impressions 
Évaluation :
5

I will rent again I always rent through Uhaul your agency is reliable and very consistent.

renee thomas jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador Villegas  |  Expérience générale 
Évaluation :
3

I wasn't able to move into my unit. I paid for 1 month n had to cancel the unit. Not due to any fault of u-haul.

ELLEN ORTON  |  Expérience générale 
Évaluation :
4

Very helpful and courteous they were very patient and generous. I thank mostly Ms.ruiz and the owner I do apologize I did not get her name but they were all very helpful and fast typing on the computer.

jaime hill  |  Premières impressions 
Évaluation :
3

Once again, I could not reach employee to help me when I couldn't get the storage unit open. Supposedly I should be able to push a button and reach someone to help. I called locations phone number but no answer; then transferred to customer service.

Diane Zear  |  Premières impressions 
Évaluation :
2

It was a hassle to get an employee to help when needed. When I called the phone number for help they would delay in responding. Once they responded they put me on hold and didn't get back to me. I had a difficult time getting someone to open the unloading door that was locked. Employees were all bunched up talking in the front and didn't care to answer phones. Only nice employee was the lady who checked me in. Otherwise everyone else seemed careless who didn't want to work!

Brenda Aguilera  |  Premières impressions 
Évaluation :
4

My comments to you are I left the facility in October 30,2 I rented a Uhaul from u an said I would no longer be use storage March 2022 is In correct thank you for your services

lashawn smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa Baggett  |  Premières impressions 
Évaluation :
5

Staff are doing a good job.

Bryan Jacko  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Iles  |  Expérience générale 
Évaluation :
5

Tracy my original U Haul employee that help me was so informal and Helpful to me I want to make sure this employee gets recognized. I would definitely pass the good word on to friends and family about my U Haul experience.

Emmett Beatty  |  Expérience générale 
Évaluation :
5

Staff all way helpful

jerome groomes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arrieslloyd Lloren  |  Expérience générale 
Évaluation :
5

staff professional and very attentive .

Emmett Beatty  |  Premières impressions 
Évaluation :
5

Friendly staff, very informative! Storage unit was easy to locate and take my goods into.

Anthony Prasanchum  |  Premières impressions 
Évaluation :
2

Customer service was bad wanted to customer service call down to my son, he is 13 year old She black I didn’t get her name

bianca moore   |  Premières impressions 
Évaluation :
5

I would use this storage facility again. I like the lay out and fact it sits away from the main street so more private and secure.

Kimberly Watson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDDY RICHARDSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHINDANA MUSTIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanny Maldonado  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wenshelia Swisher  |  Online Move In 
Évaluation :
4

Never really used it though.

Michelle Landgren  |  Expérience générale 
Évaluation :
5

Storage staff professional and friendly. Wonderful experience.

Rose Chism  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Little  |  Online Move In 
Évaluation :
5

Staff friendly and professional. Great experience👍🏽

Rose Chism  |  Premières impressions 
Évaluation :
1

My unit was filled with dirt an my couches are ruined and I have to throw them out. If I would've known this is how my stuff was going to end up I would've just thrown them in my back yard and saved my money that I paid for almost a year. I'm very disappointed

Karen Elias  |  Expérience générale 
Évaluation :
5

The employees were very helpful and courteous.

Leslie Hope  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Beltran  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Madero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Aaron  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pascual veloz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darshay Heard  |  Premières impressions 
Évaluation :
5

Love your facility and what you have to offer. Thanks

Gary Sherouse  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio Aparicio  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Beltran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Galland  |  Premières impressions 
Évaluation :
3

The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.

ADRIANNE MARTINEZ  |  Expérience générale 
Évaluation :
5

None at this time. Thanks

Gary Sherouse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramiro trujillo  |  Expérience générale 
Évaluation :
3

When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn't even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario Pompeii

Mario Pompeii  |  Premières impressions 
Évaluation :
2

Staff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.

FLORA VAUGHN  |  Expérience générale 
Évaluation :
5

I would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!

Diana Heppe  |  Expérience générale 
Évaluation :
5

Excelente servicio

Bautista Ramirez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylia goana  |  Expérience générale 
Évaluation :
5

Todo el personal fue amable

Teresa Zamora  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie mae cager  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael schmit  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie Palma  |  Expérience générale 
Évaluation :
4

Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.

Jennifer Flores  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh SANDERS  |  Expérience générale 
Évaluation :
2

Rude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.

Christian Zaldana  |  Expérience générale 
Évaluation :
5

Muy buen servicio gtacais

Marissa Quintanar  |  Premières impressions 
Évaluation :
5

The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it's for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my life

Roshelle Moss  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy Moore  |  Premières impressions 
Évaluation :
4

As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)

Daniel Doppke  |  Expérience générale 
Évaluation :
3

I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rang

Hector NIebla  |  Expérience générale 
Évaluation :
5

Esta excelente el servicio

Bautista Ramirez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander Kollaja  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK ALIANO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Rollison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie Palma  |  Premières impressions 
Évaluation :
5

Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!

PEDRO ESPINOZA  |  Premières impressions 
Évaluation :
1

Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.

ROBERTA JANE AGUAYO-HAMPTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

irene ruiz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Sanchez  |  Expérience générale 
Évaluation :
5

Great place to put your stuff

alan baker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN SAUL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Bevel  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Keys  |  Premières impressions 
Évaluation :
1

Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn't supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn't have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.

DAVID FARRELL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Pasillas  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN SAUL  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Pires  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeKaia Goss  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Simon  |  Premières impressions 
Évaluation :
2

I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.

james haden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moses pimentel  |  Expérience générale 
Évaluation :
5

They were very nice and helpful and had everything you can think of that you needed for moving

dezarae owens  |  Premières impressions 
Évaluation :
5

THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .

Herbert Drye  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelley Peebles  |  Expérience générale 
Évaluation :
2

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Diane Zear  |  Online Move In 
Évaluation :
5

A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.

Paul Dente  |  Expérience générale 
Évaluation :
5

I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤

DONALD SYLVAN  |  Expérience générale 
Évaluation :
5

Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!

Veda Caldwell  |  Premières impressions 
Évaluation :
5

Only concern would be a possible reduction in price for Senior Citizens.

Evertt Wooden  |  Expérience générale 
Évaluation :
5

Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!

mark steven  |  Premières impressions 
Évaluation :
3

Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.

Courtney Cook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexus Jacobs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN SAUL  |  Expérience générale 
Évaluation :
5

Both employees were very helpful and nice.

Courtney Cook  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl Valdez  |  Expérience générale 
Évaluation :
5

.

Leroy Wrighten  |  Premières impressions 
Évaluation :
5

Your employee was great very professional and polite

Dean Jordan  |  Premières impressions 
Évaluation :
4

Merci

Jc Jr Frelo  |  Expérience générale 
Évaluation :
5

Slow process, excellent customer service.

Ashley Lewis  |  Premières impressions 
Évaluation :
1

Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

lisa ninion  |  Premières impressions 
Évaluation :
5

Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

Martha Miller  |  Expérience générale 
Évaluation :
5

Extremely happy and Satisfied

GUADALUPE BELLINI  |  Expérience générale 
Évaluation :
5

The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

Anita Butler  |  Expérience générale 
Évaluation :
4

Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

eduard ryborz  |  Expérience générale 
Évaluation :
3

Danny a manager was a great person/supervisor Thank You Jacqueline

Jaqueline Kelley  |  Expérience générale 
Évaluation :
5

No problems

Dawna Woslum  |  Expérience générale 
Évaluation :
5

Quick, efficient, and professional.

john dianna  |  Premières impressions 
Évaluation :
5

The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Henry Scott  |  Premières impressions 
Évaluation :
5

It was as advertised....

Beatrice Caballero  |  Expérience générale 
Évaluation :
5

The staff at the facility made a high-stress move a little easier - thank you!

Anita Butler  |  Premières impressions 
Évaluation :
5

Excellent !!!!!

ELIZABETH JANUARY  |  Expérience générale 
Évaluation :
5

Great, Greater nice friendly

Veronica Sterling  |  Expérience générale 
Évaluation :
5

Great staff and very clean loacation.

Lakeisha Waters  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

JULIANNA HADLEY  |  Expérience générale 
Évaluation :
1

My things got wet and molded

Donna Blackmon  |  Expérience générale 
Évaluation :
4

People were excellent

WYATT COLEMAN  |  Premières impressions 
Évaluation :
5

great customer service

ANITA TOLEDO  |  Expérience générale 
Évaluation :
5

One stop, truck and storage in one location. Staff were helpful and professional.

Beatrice Caballero  |  Premières impressions 
Évaluation :
5

People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

jannie samaniego  |  Premières impressions 
Évaluation :
4

On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

salina gravance  |  Expérience générale 
Évaluation :
3

Reservation was canceled. Not sure why I am receiving this.

Annika Tillman  |  Réservation 
Évaluation :
5

Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Janet Heinen Robbins  |  Expérience générale 
Évaluation :
5

I well used your services againg thank you

BENJAMIN MANCILLAVEGA  |  Expérience générale 
Évaluation :
5

I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Dwaine Williams  |  Expérience générale 
Évaluation :
5

The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

Eric Binckley  |  Expérience générale 
Évaluation :
2

Was not happy with the service!

april cleveland  |  Expérience générale 
Évaluation :
1

I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

diane shorter  |  Expérience générale 
Évaluation :
3

Haven't used it or seen it yet

marina misraje  |  Réservation 
Évaluation :
5

At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Marchel Jones  |  Réservation 
Évaluation :
3

Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

Janet Heinen  |  Expérience générale 
Évaluation :
5

The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .

NATALIE VELEZ  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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