Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They could have better signage of where to drop off the truck when you arrive at this location.
Alexander Pauli
Évaluation :
5
The staff were very professional and extremely helpful. The renting of a truck and storage unit was very easy with no problems at all. I would recommend this location to everyone.
Kathy Strickland
|
Premières impressions
Évaluation :
5
I really like this location! I purchased nearly all of my moving supplies here, and we rented a cargo van to pick up furniture and a dryer bought from facebook marketplace. Great experience all around. Wonderful return experience. And a new van. I love how it's really easy to see where you are from the road and to get in and out of your parking lot as well. Everyone I've worked with has been professional and pleasant. Merci.
Ellen Niemeier
Évaluation :
5
Very polite and accommodating staff on site and great value for the rental time.
Kurt LaBelle
Évaluation :
1
Le client n'a pas laissé de commentaire.
Fikret Pilipovic
Évaluation :
5
Le client n'a pas laissé de commentaire.
SABAHUDIN HASANOVIC
Évaluation :
5
I am sorry to say that I cannot think of an item that needs improvement. The folks I spoke with her very knowledgeable and helpful. The set up everything for me to pick up and get the truck. Everything fitted great and safely arrived in Kansas City. Once we got everything unloaded, the drop off was easy and every one here has been as great as the Affton folks. U-Haul is the only way to go. Thank you so much!!
David Kaminska
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tevin Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charnel Batteast
Évaluation :
5
The young man that waited on us was so kind and informative.
Lesilie Newell
Évaluation :
5
The equipment was well maintained; but, the interior could have been swept out & the debris removed.
William Horvath
Évaluation :
5
I would definitely use this location again. Everything from start to finish was a great experience.
ANDREA POPE
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeremiah dempsey
Évaluation :
5
From the start (making a reservation to install the hitch) to the end, the experience was great. Friendly and professional staff. Great job. Thank you!
Cintia byrd
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Satterfield
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles tyson
Évaluation :
5
Can't really think of any. Personnel were all great getting us set up and upon return. I like the fact that you all require a safety inspection of the vehicle that will pull the trailer. U-haul building and location had nice clean apperance etc.
Timothy Howard
Évaluation :
4
I did not receive the 10 pads that were ordered; I will need to follow up shortly to customer support, unless somebody can email me at newmantrevor8@gmail.com about a refund for those
Trevor Newman
Évaluation :
5
The hooks on the chains need to wider in order to hook up easier to certain vehicles
Richard D Bartholome Jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim schoenhoff
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA BONSIGNORE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary werkmeister
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Robinson
Évaluation :
5
Excellent and courteous employees. They made the ordeal an adventure well they were cool and very professional. I appreciate them
CHRISTOPHER JOHNSON
Évaluation :
4
Le client n'a pas laissé de commentaire.
linda jolls
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alan Castro
Évaluation :
5
Fast, friendly and a fair price.
Jason Nevois
Évaluation :
5
Nothing to improve. Lonnie (I think that was his name) has fantastic customer service! I've been here a few times and every experience gets better. I know i can count on this location to take care of all my needs. Merci.
James Boyce
Évaluation :
5
Extremely helpful employees,friendly and one of the nicest facilities I've seen.
Brandon Worthey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Radomski
Évaluation :
5
Ganeice and the other staff was very helpful and friendly. I felt secure having my stuff at this location. 10/10 Recommend
Zamunda Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Walls
Évaluation :
3
It took the customer service person a while to get the information in and then I had to give it to again. He told us there'd be a dolly in the U-Haul and there wasn't. I felt they didn't have the knowledge to help us.
Syndye Fernadez
Évaluation :
5
I had a trailer wiring harness installed. Chuck did an outstanding job. . . I appreciate the fact that Chuck suggested I have a bracket installed so that the wiring receptacle would not be hanging.
William Horvath
Évaluation :
5
This location is the best. Easiest rental experience I ever had. Can't say enough about the great staff. Will definitely use this location again.
KENNETH KOLES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donny Gregory
|
Premières impressions
Évaluation :
5
Ganise was very profressional and friendly. I truly loved her vibe. Merci
Toulouse Scott
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Delaplain
Évaluation :
5
My rep was absolutely amazing. I will always come back to work with her.
Haris vlahovljak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark menker
|
Expérience générale
Évaluation :
5
nothing else needed
Thomas Gerth
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvester Grissom
Évaluation :
4
The only thing I would mention is that the representative checking out my truck should not have walked away in the middle of it to go help some lady that walked in and interrupted him. He should have told her "he would be with her after he was done with me".
DEBORAH RICHARDSON
Évaluation :
5
The best service in town. Thanks for you help
Abraham Quiroz
Évaluation :
5
Excellent staff, very friendly
Semsudin Vatres
Évaluation :
5
We used the van. It was a joy to drive. Having air conditioning, heating, cruise control, engine power and performance, and even a radio for some tunes along the way really made the move easy. The staff was kind, helpful, and made the pickup and delivery process as fast as possible. Rather impressive place. Thank you John C Thurston
John thurston
Évaluation :
1
I chose the mobile app pick up, because I had used it before and no problems. This time the app did not work and I had to get assistance from a very friendly and helpful attendant on site. However there was a snow storm the day before and freezing temps the next morning. The entire lot was not plowed or cleared. It was one giant sheet of ice. The surface was so slick the attendant suggested we drive to the other side of the lot. For a company that rents out large trucks it shocked me to see that nothing was done to ensure the safety of customers and the vehicles they rented. The truck also needed to have the snow and ice scraped off the windshield. Since my agreement is time sensitive and for the amount of money I'm paying I would expect the truck to be ready and the app to be working properly. The app never provided instructions to find the key. The overall pick up time took me close to an hour.
William Schuh
Évaluation :
5
The gentleman that handled our rental was great.
mike winkler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micheal haas
Évaluation :
5
Earl did a great job
Sean Quinn
Évaluation :
5
Gentlemen who took care of me was fantastic, friendly and looking forward to doing more business at this location in the future.
Douglas Legrand
Évaluation :
5
Earl was fantastic!! From the day I reserved the auto transport to checkout. On day one, Early answered every question I had. On pick up day, Earl showed me how to connect and use the trailer and gave safety tips during the walk around. Highly recommend working with Earl!!
Devante Chapman
Évaluation :
5
Fast friendly service , actually felt like they appreciated my business, rare these days at most places
Antonio Rotellini
Évaluation :
3
I would have given it an excellent review, but when I first walked in the lady behind the counter was very unappealing with her greeting and also appeared unbothered. But the man that helped me was amazing! He came right in and helped me with m y reservations and had me on my way. He even took the time to clean the snow off the van that I rented
Chandra Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Castleman
Évaluation :
5
The best customer service ever, our rep was helpful and knowledgeable!
Dante Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Warren
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
christy Hamilton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Fitzgerald
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly Swaringim
Évaluation :
5
Earl was great!
Jeremy Holliday
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Desnoyer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES LOVE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandi Williamson
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Willie Evens
Évaluation :
5
Great service. Quick and friendly!!
brian morris
Évaluation :
5
Would definitely recommend!
Jose Mendoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Sindel
Évaluation :
5
I have been a UHaul customer at another location. The difference for this location is profound. Keep up the good work! We got right in, we were greeted and on the road in no time. Thank you for providing excellent service!
Laura Hollis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monika Ebbinghaus
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neil Kizer
Évaluation :
5
Very friendly and helpful staff!
TIM KELLA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zufer bander
Évaluation :
5
Staff are always friendly
Joseph Harrison
Évaluation :
5
Keep up the good work!
Tom Sullivan
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bill Wheeler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE JOHNSON
|
Expérience générale
Évaluation :
5
The manager wad very professional and has very pretty eyes.
DARRYL MCCOO
|
Expérience générale
Évaluation :
5
The two gentlemen that I spoke with during pick-up were extremely friendly and knowledgeable. I had called twice and talked to the one requesting information. I recognized his voice and that was how I knew it was the same man I met during pick-up. The van was comfortable and clean. The rental experience was very positive.
Heather OBrien
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary werkmeister
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn Crafts
|
Expérience générale
Évaluation :
5
Rented several types of trucks and trailers over the past few years for work. Never had a problem with anything. Always goes smooth. Wouldn't hesitate to use a gain when needed.
Charles Bender
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teri Elking
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Schweiger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivan Alunovic
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melva Kieffer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TINA KNEE
|
Premières impressions
Évaluation :
5
Second time using this facility. Love it. Well stocked. Equipment clean and new. Lot brightly lit and very friendly helpful staff.
Arne fredrickson
Évaluation :
2
The trailer I picked up from this location was bad. The back door would not work properly had to work on it myself and the pick up person knew there was an issue with the door on the back of the trailer and sent me out with it anyway. She had to use a crowbar just to get it started and then with my assistance we only got the door about halfway up she recommended I use some WD-40 on it which I should not have to do for what I paid for this trailer but I fixed your door I would appreciate a discount.
Tom johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK ROLING
Évaluation :
5
No issues, friendly staff, easy access even in snow.
COLLEEN BERDING
|
Premières impressions
Évaluation :
5
I have rented from this location twice in the past 30 days. Both experiences were great.
Michael Stevenson
Évaluation :
5
Le client n'a pas laissé de commentaire.
myra williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zamunda Davis
Évaluation :
5
This end of the transaction was without fault. You have good people, a good product, and an excellent value.
Daniel Narzinski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Pope
Évaluation :
5
Impossible to improve. The lady who helped me went above & beyond to help me get all the equipment for my tow. Excellent in every way
Jay Dunlap
Évaluation :
5
Very friendly every time and quick and helpful
Christopher Kelly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy cattoor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Schlake
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abraham Bain
Évaluation :
5
"Chuck" was very friendly and helpful with the return. Greatly appreciated his enthusiasm.
William Ellis
Évaluation :
3
Check in was long and tedious. The person setting up my storage unit had no idea what he doing and I had to show him how to select the appropriate options to continue. Somehow I ended up with 2 units in my name through the process which we didn't catch until a month later. Everyone else was wonderful to work with but the check in process with this one employee was so tedious I will avoid the office as much as possible to avoid a repeat experience.
Austin Stanfield
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mason Gerberg
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn Crafts
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron Cantwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL CARPENTER
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jacob Dawson
Évaluation :
5
Very good job service excellent thanks
Asad Bajric
Évaluation :
5
It was super simple. In and out in no time!
Joshua TERRY
Évaluation :
5
Absolutely nothing can or needs to be done, service was amazing. The GM hands down has the best staff and awesome attitude. She assisted me in all aspects of my install and answered every question I had. The hitch pros were efficient and professional and did a damn good job. Every hitch I need and all my truck rental needs will be met at the lemay location and I refuse to go anywhere else.
ANTHONY MOSEBY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas visconti
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Pope
Évaluation :
5
Le client n'a pas laissé de commentaire.
Domenic Nicastro
|
Premières impressions
Évaluation :
5
Cargo van was brand new and ready when we arrived. Staff were all pleasant and attentive. Facility and vehicle were very clean.
Susan Bockwoldt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra massud
Évaluation :
5
The storage facility was very clean the staff was very friendly and very helpful I definitely give them 5 stars ⭐️ that was one of the best facilities I’ve ever used they all deserve a raise..Very very professional.Thank you
Cameron Smith
|
Expérience générale
Évaluation :
5
Everything was outstanding
Carla Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Groeller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sardar Mohammed
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela Kenney
|
Online Move In
Évaluation :
5
They have the best rates in town and professional in dealing with clients
David Kamau
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joslyn Figliolo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacquelynn Storace
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Tyson
Évaluation :
4
I was able to drop off vehicle on a Sunday which was helpful.
William Gray
Évaluation :
5
Excellent Service, wonderful staff!!
Linda Ferguson
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Turnbough
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Dooley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vickey Goelzhauser
|
Premières impressions
Évaluation :
5
Associates were nice, fast and helpful. Second time using this location.
Shamiah Amos
|
Premières impressions
Évaluation :
5
Very simple and easy to make a reservation for a truck and storage unit. Also U-Haul self-storage has the best prices around. Thank you for making this move so very easy.
Norman Grimes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Granada
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRICK PRICE
|
Premières impressions
Évaluation :
3
Your tank that you assured me would travel fine, did not!! It was only a 20ft truck but it almost beat me to death!!! A one day trip turned into three because of your truck. 2 extra nights in motels because of your trucks inability to perform to YOUR standards. If I hadn't been in need of a truck I would have rejected it! This was not spur of the moment for U-Haul as I ordered a truck ahead of time. So I can only assume this was the best you had? I'm sorry but your best is not good enough. You lost a customer.
George Matchell
|
Premières impressions
Évaluation :
3
The lady that works there is very curt with you. She makes you feel like your stupid if you do understand how things work there. Could be a lot more helpful !!
David Casselman
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Alicia Sandifer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Granada
|
Premières impressions
Évaluation :
5
The man who did my contract was excellent
Charlie DeClue
|
Expérience générale
Évaluation :
5
The staff here is amazing. They were so helpful and nice. I rented a truck from here then decided to rent a unit as well because they were so accommodating.
Brandy Sola
|
Premières impressions
Évaluation :
5
My wife rented one somewhere else from a competitor it was dirty and she was afraid go there by her self so it w s night and day difference Uhaul the best by far worth the extra money
Donald Varney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justyn Bougeno
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Oddie
|
Expérience générale
Évaluation :
5
I did see some roaches when I moved my furniture contents into my storage unit but I told the office staff and they said they would call their pest control business to spray. I did not see anymore after that. Otherwise I was well pleased with the staff, cleanliness and ease of access to the facility
ADELE FOLLMER
|
Expérience générale
Évaluation :
5
Staff and facility were great! The manager was also accessible and willing to help. There was an older gentleman who helped us several times and was always pleasant and personable. Great facility!
Angelia Friz
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEVEN AHRENS
|
Premières impressions
Évaluation :
5
Lloyd made the check in experience smooth and effortless. He's great to work with!
Michael Chapman
|
Premières impressions
Évaluation :
3
I rented a truck and the price given was not what I was charged they took 100 hundred dollars off my card but I told the cost 29,99 so I put hundred dollars on card and they took a hundred dollars then I told that the money will return right then but it didn't happen I didn't have a hundred dollars to give y'all
Erick Hill
|
Premières impressions
Évaluation :
5
Your staff is always so helpful and friendly, thank you for allowing me to secure my belongings safely in your climate controlled environment!
Jenifer Buffington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiajuana Jackson
|
Expérience générale
Évaluation :
3
We had some mix up on changing from one day rental to two day rental. They sent me a long way out of my way to pick up the truck, big problem, couldn't get the truck digitally . Lady in Lemay office was very curt, made you feel like you where a bother and ignorant
David Casselman
|
Premières impressions
Évaluation :
5
The 2 guys working were both very helpful and nice!
Lacey Sewing
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Viola Heflin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Washington
|
Expérience générale
Évaluation :
5
Very nice place.
THOMAS TAYLOR
|
Premières impressions
Évaluation :
5
Awesome
CANDICE VANDEVENER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Schmidleutner
|
Expérience générale
Évaluation :
4
We rented a unit here at this location after the Mother's Day flood. We had a good experience with renting a unit here before for my daughter. No hassles, super close to home, everything can be done online if you would like or the staff is there to help you if you need. We have also rented a truck twice from this location with no trouble.
Teri Schnieders
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARTHA KUERZ
|
Premières impressions
Évaluation :
5
I think a feelings of security was the strongest advantage at the facility.
russ melton
|
Expérience générale
Évaluation :
1
I had my furniture stored for 3 months in-between moves and had to throw away a lot of my stuff due to mold growth and rate feces/urine all over it. This facility is infested with rats. When I moved my furniture out and saw the mold- the lady working at the time admitted I am the second person who complained about this. I extremely disappointed and upset because I had to throw my stuff away.
Sharami brown
|
Expérience générale
Évaluation :
3
The black customer service attendant at the desk was suburb every time I worked with her. She was helpful, friendly and gave great service. She is an asset to your team.
Paulette Nowell
|
Expérience générale
Évaluation :
5
Christina was very helpful and friendly
Gina Keller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tristan Wood
|
Expérience générale
Évaluation :
5
The guy helping was awesome and walked me thru everything made sure i could use card right and was friendly and polite.
Donald Varney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeana white
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles dalba
|
Expérience générale
Évaluation :
5
Thanks I'm very please with the service and grateful Ganeice Fantroy is a loving person and is very professional thank you so much for your services
Kassia Lewis
|
Premières impressions
Évaluation :
5
I have dealt with Lloyd previously - his customer service skills are second to none. All of the staff that I encountered were a pleasure to interact with.
Lawrence Kettinger
|
Premières impressions
Évaluation :
5
Everyone was great. It was a quick, easy and very pleasant experience.
Nathan Orton
|
Premières impressions
Évaluation :
5
All of the employees at this location were very professional and friendly to me and everyone I seen them interact with. The manager at this location was also very professional and treated me with the utmost respect and care. She was very friendly and courteous to me and all whom she interacted with. This facility is run very well and should be commended.
Steve Schuver
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bryan Williams
|
Expérience générale
Évaluation :
5
Of three different facilities I have used, this is the best.
ROSEMARIE HOH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Stroud
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meaghan Raney
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt Boyer
|
Premières impressions
Évaluation :
3
Service was poor
Taylor Loud
|
Expérience générale
Évaluation :
5
Super friendly and nice
Sherry Seals
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff Davis
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret Eckhardt
|
Premières impressions
Évaluation :
5
Everyone was friendly and helpful
DENNIS MILES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Luchan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erik Hare
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary Taber
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Rangel
|
Online Move In
Évaluation :
5
It was a good experience thank you.
Karen WhiteDonaldson
|
Expérience générale
Évaluation :
5
The staff at the lemay location is very friendly
ERIC MOORE
|
Premières impressions
Évaluation :
5
GM was super nice and helpful at set up!
Jill Kenny
|
Premières impressions
Évaluation :
4
Too expensive
Ann Schmerbauch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRICK PRICE
|
Expérience générale
Évaluation :
5
This uhaul facility is the finest I have encountered. I really appreciated your service and professionalism.
JULIA HARRISON
|
Expérience générale
Évaluation :
5
The employee named Justin and the lady working today's date and opened the store were so nice and helpful. I really appreciate all they have done for me. The facility has great employees who care and is really clean and nice. Thank you so much for everything!!!
CHRISTOPHER JOHNSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sami Sacco
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Marlen
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernadette Ross
|
Premières impressions
Évaluation :
5
I've used u haul and the storage years ago and I love it and decided to use u haul again the staff there ( meaning lemay) was very friendly and the clean and the customer service was great I'm glad I choose u haul to store my belongings keep up the good work you're doing a great job.
RANDEE SMITH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence Johnson
|
Premières impressions
Évaluation :
5
The Afro American lady Ganeice Fantroy was excellent and so helpful.
Paulette Nowell
|
Premières impressions
Évaluation :
5
Lloyd was very professional and helpful.
Marlena Smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joann Baker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenny Augusta
|
Expérience générale
Évaluation :
5
Ganeice Fantroy was very friendly and professional. Very clear on the rules and answered all my questions
yvonne clemons
|
Premières impressions
Évaluation :
5
Thank you all I have always used uhaul when needing to rent truck, or car dollies
STEVEN HEILIG
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Young
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles dalba
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Donald
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brent Diebold
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nedzad Cabric
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALVARI EDWARDS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Taber
|
Premières impressions
Évaluation :
5
The staff was completely professional and very courteous
Joseph Pavlich
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Ziegler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james hampton
|
Expérience générale
Évaluation :
5
thank you!
Susania Ernst
|
Expérience générale
Évaluation :
5
The agent was very compassionate and he knew I was tired . He show me how to use key and to where the carts were at and told me where to unload . Just a very sweet ,caring man . His name is Leroy. The facility was at 2529 Lemay ferry road in st. Louis Missouri .Thank u for great service .
TAMMY ANYAGWA
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn Merrill
|
Premières impressions
Évaluation :
1
The communication was horrible I don’t recommend this Facility to anyone
Takisha Duncan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elvedin Dedic
|
Expérience générale
Évaluation :
5
The manager, Chuck was very helpful and accommodating. I will use this storage again in the future. Thanks for all your help!
Chastity Heese
|
Expérience générale
Évaluation :
4
Staff was all super nice and helpful. Never had any issues
Brandi Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fances Hodges
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garvis King
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Viola Heflin
|
Premières impressions
Évaluation :
3
It's Hard to get someone to answer the phone !! And the Price of the units are To Much ! Over all it was good ! Hopefully Never have to use one again!!!!!!!
Tanya Miller
|
Expérience générale
Évaluation :
5
The storage was small but I thanking if been little bigger thin what it was
Earl Willyard
|
Premières impressions
Évaluation :
5
Always friendly, respectful and helpful.
Lois Bridges
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandi Moore
|
Online Move In
Évaluation :
5
I typically don't leave reviews but the customer service has been outstanding! It was a great experience especially during a time (moving) that can be stressful and overwhelming.
Sarah Meeks
|
Premières impressions
Évaluation :
4
All staff was friendly, except one guy I believe His name was Cliff, he walked me to my unit he was exceptionally nice and gave me lots of good information.
Fances Hodges
|
Premières impressions
Évaluation :
5
Merci.
Susania Ernst
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Rice
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jack Durnford
|
Premières impressions
Évaluation :
5
The manager of this facility was most professional, knowledgeable, friendly, and courteous.
Steve Schuver
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Eddlemon
|
Expérience générale
Évaluation :
5
Easy, efficient and available for use when needed
Richard Hawk
|
Expérience générale
Évaluation :
4
Buen servisio
daniel rivera
|
Premières impressions
Évaluation :
5
I feel the service I've received was above and beyond the standard. Staff is always friendly and helpful. It was convenient that the storage was available when returning rental trailer. I also am pleased with the climate controlled storage unit.
Donna S Ratliff
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jay Burkard
|
Expérience générale
Évaluation :
5
Staff was tremendous with checking in and out of our storage unit and the many truck and trailer returns we had. Greatly appreciate the good customer service
Kevin Rooney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Armstrong
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOIS WILLIAMS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Morris
|
Premières impressions
Évaluation :
5
We are happy that U-HAUL moved to South County, St. Louis, Mo. 63129 The contractors always didn't help in pricing and other areas. Thank your workers , all of them and give them a Christmas ham or turkey!!! Kenny Kaut 314 714-9072 2701 Yaeger Road 63125
KENNY KAUT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Nash
|
Expérience générale
Évaluation :
5
Very good help
Mike Ferguson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lois Bridges
|
Premières impressions
Évaluation :
5
Thanks
RICHARD BIRKENMEIER
|
Premières impressions
Évaluation :
5
Such a nice facility and decently priced. We were literally being gouged by Public Storage and so glad to moved to uhaul Storage !
Peggy ONEILL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giavanna Gambino
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica Poe
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Curran
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lois Bridges
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Baylee Brill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Ochoa
|
Expérience générale
Évaluation :
5
Return was so easy, guys were so helpful. I was even able to check out and have my storage unit closed at the same time without having to go back inside. Front desk ladies knew their stiff when I checked in. I was in and out in no time. 10 out of 10. I'll be back and will recommend this location to others.
Crystal Lewis
|
Expérience générale
Évaluation :
5
It took a while to get any assistance but once I did it was a great experience
Ava Viviano
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Gutting
|
Expérience générale
Évaluation :
5
Daneisha was awesome and very professional
Melanie Manker
|
Premières impressions
Évaluation :
5
Stored items at other facilities, this company stands above the rest.
Mindy Bryan
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Ennis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
vicki mitchell
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
dionne watson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Rueda
|
Premières impressions
Évaluation :
5
Very easy to get through, huge parking spaces to pull in and unload stuff directly into an outside storage unit. Clean, the manager knew her stuff and got us situated right away. I didn't realize this was also a Uhaul rental place and will use them next time when we move stuff out of storage.
Crystal Lewis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Osborn
|
Premières impressions
Évaluation :
5
Very satisfied!
CHARLES LOVE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark menker
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tony Nash
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Dodson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tim Falkenbury
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melinda kincheloe
|
Premières impressions
Évaluation :
5
So for have had excellent experience
George Williams
|
Premières impressions
Évaluation :
1
I got double charged and I'm still waiting for two months to be credited. I call customer service corporate and they can't help. Will get BBB involved and district attorney if I need to fraud company and
Dinko Bosnic
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alice Prater
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAUREL JOERGER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james hampton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chloe Collins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alen Muslic
|
Premières impressions
Évaluation :
5
Everyone was super friendly and helpful
Jim Powers
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen WhiteDonaldson
|
Premières impressions
Évaluation :
5
U haul always has great customer service. This location is perfect. Clean, well lit, and excellent access days/times.
Jacqueline Oddie
|
Premières impressions
Évaluation :
5
I was very pleased with everything Thanks!!
daniel wagner
|
Expérience générale
Évaluation :
5
Lloyd was awesome!!! He helped with all our needs. Really good guy!! Thank you for everything. I highly recommend this location!!! P.s. Travis Jacks
Travis Jacks
|
Premières impressions
Évaluation :
5
I love the
Manager
Here at lemay ferry she was very very very sweet
An attentive
If I need them again I will use this location
yolanda tucker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeniffer Kidd
|
Expérience générale
Évaluation :
5
Only thing was the automatic door didn’t stay open during the regular business hours so I had to badge in every time even during normal hours.
Corissa Thoele
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
clifton Nichols
|
Expérience générale
Évaluation :
5
The woman who helped me was knowledgeable, professional and friendly
Robin Kraus
|
Premières impressions
Évaluation :
5
Very satisfied
Michael Rieger
|
Expérience générale
Évaluation :
5
Very helpful staff especially Lloyd
Kimberly Bova
|
Expérience générale
Évaluation :
5
The manager was very helpful. She was patient and friendly.
Jo Manion
|
Premières impressions
Évaluation :
5
I would like to give Lloyd five stars. He was very kind, helpful, and knowledgeable. Thanks to everyone at U-Haul. Stefanie
Stefanie Michele
|
Expérience générale
Évaluation :
5
This storage facility was clean, well maintained, and the employees were very helpful. I will recommend this to others.
Sherri Hernandez
|
Expérience générale
Évaluation :
5
It's a great and clean place to store your belongings
Doyle Tisdale
|
Premières impressions
Évaluation :
4
Went there twice thinking it was a 24hour facility
Mike Ferguson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
clifton Nichols
|
Premières impressions
Évaluation :
4
Excellent
Ashley Lebcowitz
|
Online Move In
Évaluation :
5
Great helpful employees
jaumar loggins
|
Expérience générale
Évaluation :
3
There was an working by the name of Pamela that was very helpful but the general manager was horrible not friendly at all her father the maintenance man was also rude and disrespectful
Austia Parham
|
Premières impressions
Évaluation :
5
Love it love it
Very nice people very nice customer’s service
I’m very happy and will use it again if needed Lovett new place
Sandra J.
SANDRA JASAREVIC
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tyler Bleifuhs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Boyd
|
Premières impressions
Évaluation :
5
The Young Lady that opened the facility on 3/29/22 was very knowledgeable and professional.
Clarence Lumpkins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Snezana Kalajdzic
|
Premières impressions
Évaluation :
5
Staff is awesome - friendly, knowledgeable, helpful. This location is AMAZING!!
Karen Majda
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Young
|
Premières impressions
Évaluation :
5
The gentleman that works in the shop was so helpful too us.. please let him know we say thank you… the office employees and manger was amazing
Please let them know we said thank you..
Thank you ray jennings
Ray Jennings
|
Expérience générale
Évaluation :
5
Todd and the other staff were excellent and very funny. Overall great experience.
Kenny Augusta
|
Premières impressions
Évaluation :
5
The customer service was some of the best I have ever received. Ganese was wonderful as was the girl in the office. The were friendly, helpful and professional. We had further great customer service by the young man that was operating the fork lift that day. He helped us three times without us asking him to. Knowing that my things will be in storage for a while I could not have asked for better than the team of three rhay was there. Merci encore.
Vickey Goelzhauser
|
Premières impressions
Évaluation :
5
Ganiece was absolutely amazing. Friendly, courteous, knowledgeable, went above and beyond to make sure we were well taken care of. 10 star rating for her.
Julie Moody
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sandy Feeney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Sandifer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jan hausmann
|
Premières impressions
Évaluation :
5
The staff was very helpful!
Teri Elking
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Nash
|
Premières impressions
Évaluation :
5
Staff was Excellent , Thank you
Aaron Bujoski
|
Expérience générale
Évaluation :
5
Lady was very helpful, sorry I forgot her name.
Martina Ochoa
|
Online Move In
Évaluation :
5
Friendly and helpful !
Steve Hasenbeck
|
Premières impressions
Évaluation :
5
Todd and Carla absolutely wonderful people, both extremely personable which is the absolute exact people i would want to have my business, Our Lemay UHaul is the way to go.
Alexander Fox
|
Premières impressions
Évaluation :
5
The staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.
Karen Majda
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Mann
|
Online Move In
Évaluation :
5
General Manager was very friendly and helpful in addressing our needs.
Sarah Heckler
|
Premières impressions
Évaluation :
5
Long story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn't have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.
Rachel Davis
|
Premières impressions
Évaluation :
5
All the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone's name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facility
Sarah Matern
|
Premières impressions
Évaluation :
5
Todd was very knowledgeable and friendly. He is your go to guy for good service
ANNE HUDNELL
|
Premières impressions
Évaluation :
5
This place is closed to house 🏘️
Ricky Kutrip
|
Premières impressions
Évaluation :
5
The GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.
Bill Wheeler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Braden
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS LEWIS
|
Premières impressions
Évaluation :
5
I'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.
Lisa Schwarz
|
Online Move In
Évaluation :
5
A beautiful facility! Will recommend to family and friends
LLoyd Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn Boland
|
Premières impressions
Évaluation :
5
This is a brand new facility that has just opened up.
JON STREMBICKI
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Armstrong
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeana white
|
Premières impressions
Évaluation :
5
Manager Todd was extremely helpful, courteous, and welcoming.
Charlie Rodriguez
|
Premières impressions
Évaluation :
3
Did not get outside unit due to security system taking forever to install
Matt Regnier
|
Premières impressions
Évaluation :
5
I registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and nice
Joyce Hogan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA LILLARD
|
Premières impressions
Évaluation :
5
Beautiful facility and a great manager. Je les recommande fortement.
LLoyd Davis
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.