Customer Reviews for U-Haul Moving & Storage of Lemon Grove

7 635 évaluations

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Valenzuela 
Évaluation :
1

RUDE CUSTOMER SERVICE

jessie soto 
Évaluation :
3

Our contract printout indicated a different drop off from the one indicated by the online app. This is horrible and underhanded business practice. Please fix the discrepancy so that customers do not get penalized for UHaul's oversight.

Eloisa Shapiro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Salas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARON THOMAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna morey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Lawson 
Évaluation :
5

S.O.

Nguyen Van 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josefina Epinoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA VALDEZHERNANDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna morey 
Évaluation :
5

Although I returned the trailer 30 minutes late. I explained that several accidents on the freeway caused at least a thirty minute delay. When I received the final bill, had been charged double. Since there were plenty of trailers on the lot, no one was inconvenienced, a little flexibility on the penalty might have been called for. I am a long time customer and hope to remain so

Paul Sampson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto Medina 
Évaluation :
5

The whole crew was great. Very helpful and friendly! I will be going back to this location for any of my further need. Highly recommend this location!

Gerald Corser 
Évaluation :
5

Maybe an extra person at the counter to help customers might speed things up a bit. All employees were friendly and knowledgeable.

Cheryl Benayas 
Évaluation :
5

Kind and welcoming staff

Muhammad Lakhani 
Évaluation :
3

The parking lot drop off area had a bunch of nails scattered throughout making it unsafe to drive on. I thought for sure I was going to get a flat tire. Staff were very nice and apologetic.

Trevor Ebersole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gisela Ayub 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold Thomas 
Évaluation :
5

The staff from start to finish was so nice, helpful, patient, friendly & never once lost their smiles. I didn't get a chance to get their names, but again everyone was so kind. It's rare to see this type of kind energy these days. Thank you to the Uhual Lemon Grove staff off Massachusetts.

MARITZA CASTRO 
Évaluation :
5

Great service at this location

GUMARO GALVAN 
Évaluation :
5

Staff at both locations were professional.

JOHN MABRY 
Évaluation :
5

Excellent service. Owner should be proud.

George Oliver 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELICIA Lee WILLIAMS 
Évaluation :
5

Nothing! Everything was perfect!

Woodie Jr Ford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELICIA Lee WILLIAMS  |  Expérience générale 
Évaluation :
2

I did paperwork and was given the keys. I get out to my rental . Then the attendant Says to me didn't they tell you it won't start. I was curious ,then the attendant say's that somebody is going to jump start. It took 20 minutes for truck to get Jump-started . So my contract said I rented at 8:30am when actually finally they jumped the truck it was 9:05am. I will take my rental needs to a another U-Haul.

robert vantran 
Évaluation :
5

Jonathan at this location is top notch when it comes to dealing with customers. He made my experience seemless and easy and when you are moving this is so great

Catherine Austin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Gallardo 
Évaluation :
5

Give clear direction on gas type to put in truck, nothing was labeled and I had to Google it to confirm it took gas and not diesel.

Mark Kuz 
Évaluation :
5

Due to unfortunate circumstances I needed the use of U haul twice in a months time. The first time I didn't have a reservation and they were able to get me set up with a van U haul with no hassle or time wasted. The second time I knew to make a reservation and again, it was smooth picking up another van with no issues or delays. Despite the busyness of the day, all the employees were kind, patient and helpful with everyone waiting for assistance. They are very well organized and timely. Can't say enough about an easy and seamless process. Thankyou to all the employees at the Lemon Grove location for all your hard work. I hope I don't need you for awhile but if I do.....I'll be back.

Loretta Scheuller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRA SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Backes 
Évaluation :
5

Robin is kind and caring as well as professional.

julia nava  |  Premières impressions 
Évaluation :
5

By exception of one assistant manager who was rather rude I'm the evening shift, everyone else was very helpful.

Jonathan Thompson  |  Expérience générale 
Évaluation :
3

Customer service was bad for me. I let a worker know I had a reservation and then proceeded to help a couple that wanted a truck and spent 10+ minutes helping them. Another worker came by and helped the man who arrived AFTER me because he was making a payment for storage. During my transaction I was interrupted once again due to another customer "already has a trailer I just want to get her out" and made some payment, delaying my pick up even further. I arrived at 9:34 and didn't leave till about 9:55, felt like the 5 hour reservation I made was actually 4 and a half due to the delay. Regardless, customer service needs improvement 

Jesenia Carreon 
Évaluation :
5

The guys that work at the location I used were all amazing and nice and helfpul.

Catherine Austin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Rojas 
Évaluation :
1

I'M A SENIOR WITH POOR VISON AND OPENED THE WRONG DOOR AND FINED $50 . I WILL NEVER USE U-HAUL AGAIN.

ALBERT CONTLA  |  Expérience générale 
Évaluation :
5

Customer service it's excellent 👍

Marvin Tut Cu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Uziel Garcia 
Évaluation :
5

Good service

Zenaida Rodriguez 
Évaluation :
5

The windshield however was dirty at night and had a glass when the lights hit it. Wasn't noticeable during the day

Annette Morrison 
Évaluation :
5

The Lemon Grove Facilty is the best!!!

Maria Hargrove  |  Expérience générale 
Évaluation :
5

The only issue I had was with the main U-Haul customer service. My pick-up location was changed the night before without confirming with me. My assigned drop-off location didn't even accept trucks over 15' and I couldn't find a secondary drop-off location without the approval of the main U-Haul customer service.

Alexia Beeler 
Évaluation :
5

You guys did great ,great service thank you

Alejandro Blandon 
Évaluation :
3

This is not the location that I requested for pickup and it was much less convenient than the one I selected.

Macklin Blackadar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornell wilkins 
Évaluation :
5

Rien

Turran Price 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasm Bone 
Évaluation :
2

Trailer brakes were out of adjustment and trailer had a blown tire on my trip.

Nicholas Maida 
Évaluation :
5

The attendants were very friendly, and very professional taught me

Charles Glenn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAULINA LOPEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

On Khongsaly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose cruze 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar Montenegrovargas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erica schlather 
Évaluation :
5

This place was excellent overall great customer service

Juan Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Marquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Sanchez 
Évaluation :
5

I have been going to the Massachusetts Ave, Lemon Grove location for years. The team at this location has always been professional and a pleasure to work with. Pre-registering on line helped make the process quick and easy. I don't know of anything that could improve the process.

JOHN QUICHOCHO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH DESTITO 
Évaluation :
1

Have better coustmer service and trucks

Basem Elazabi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANEKA ELLIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taneka Ellis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Rodriguez 
Évaluation :
5

Robert was great despite how busy it was.

Gilman Tobin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Moore 
Évaluation :
5

Great customer service!

Jose Leticia Zepeda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Coderre 
Évaluation :
1

Horrible experience with the last truck I rented. I use Uhaul a lot.. well not anymore! Thanks a lot

Ian Dawson 
Évaluation :
5

Very good

john arroyo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted Heilbron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antionio Ocampo 
Évaluation :
3

I appreciate the price point, location, staff, but I didn't like the layout / setup of the storage. It was a 1st level storage which meant i had to use a ladder to get to it. that's too much work for me.

Henry Vongsavath  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Albers 
Évaluation :
5

Great customer service!

Robert Majors 
Évaluation :
5

No improvements needed. Excellent customer service.

kamal gilliam 
Évaluation :
5

Aucun

William Henry 
Évaluation :
2

The truck did not have a ramp, would have been useful if the agent I formed me. He wasn't very friendly at the check-in. When leaving the check engine light came on. Never went off. I didn't get a paper copy at check-in.

LINDSAY OBRIEN 
Évaluation :
1

Unprofessional and rude service from the evening staff

mohamed Khaski 
Évaluation :
5

The check in and check out was Professional, Expedient, and helped me during the stress of moving!! My favorite location for renting!! Good Job Guys!! Keep Up the Good Work!!!!

Ronald Ruiz 
Évaluation :
2

The teammate who helped is was very good Our issue was the 10' truck we rented was supposed to be 1/4 full, we get into the truck and it's BELOW empty, we got no assistance from the manager/ owner, we had to chance getting to a gas station to fill tank Returned truck with plenty of gas and still have not received any credit The excuse for why the tank was pretty much on fumes was " we have an issue with people confining gas around here "

Priscilla Achucarro 
Évaluation :
5

Girls at the counter are always courteous and helpful when i need help with a rental. Thank you. The boys handling the trucks are always courteous and helpful as well as making sure I have everything I need before i drive off.

Nakiyia Robinson 
Évaluation :
5

Everything was great no complaints

Richard utsey 
Évaluation :
5

Everything went fine with my relocation thank you

Karen Perkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aneesah Silvels 
Évaluation :
3

For reserving on line it still took 30 minutes receive trailer. Perhaps provide more information on line. Staff more agents. Waited outside to return trailer over fifteen minutes weren't that busy.

Harry Allen 
Évaluation :
5

This U-Haul location is very professional, helpful, straight forward and clean! Absolutely would recommend to others!

Julia Huerta 
Évaluation :
5

You all were fast and helpful! I'll be back. Thanks for your help.

Crystal Page 
Évaluation :
5

Please get your team better, faster software and a better system. They were forced to apologized many, many times to good customers about the long wait. It seems it was more of a software issued than a Cox Business problem. It was a long, long wait to get helped this morning, and that was due to software, not the teams lack of effort, they were amazing.

Lane Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie L Smith Sr 
Évaluation :
5

100 % muy bueno.gracias..tks.

miguel alvardo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Contreras 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy Viado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taneka Ellis 
Évaluation :
1

There was fraud on me and I will context it. The drop off location at 432 Euclid Ave refused to accept the rental. They suggested I drop off at U-haul in Massachusetts. Getting to the drop off, they accepted the rental but went behind me to debit my card for $106 for dropping up at wrong location. The entire rental was a horrible experience. Rather than U-Haul compensate me for this ugly experience, they still want to defraud me by charging my card without my consent, for dropping their rental in a location their staff asked me to drop off. What a shame!!!.

EDWARD ALOZIE 
Évaluation :
4

Manager was great and friendly. I wish the guy who had strapped the car down would've given us more instructions on how to take it off and he also made me drive the car up. I thought they would take care of that.

Alexandra Harbert 
Évaluation :
5

No complaints.

MARIE COX  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIE DAVIS 
Évaluation :
4

Robin the manager has excellent customer service you have a great employe. I feel the trailer tires tread wear was to a point the tires are in need of replacement.

Paul Wolf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge Hernandez 
Évaluation :
5

Staff communicated well, was respectful and assisted/guided me through my U-Haul experience as needed. Good job everyone! Thanks for making what could have been a challenging day a very productive one.

Nick McAvene 
Évaluation :
5

I think the engine needs maintenance. I kept having to jiggle/toggle the gas pedal forward to switch gears either up or down. It made it very difficult.

Charles Franklin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Solanen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed Ahmed 
Évaluation :
5

The u Haul works were happy & helpful. They offer excellent service.

robin KELLY  |  Premières impressions 
Évaluation :
4

Facility was good. I asked if they could prorate the storage unit we were there for only 13 days and I paid for a whole month. They told me they don't do anything like that so I'm not very happy. We are seniors and I was just trying to help Granddaughter and this was an an emergency vacatefrom the storage unit

Yvonne Schwarberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyndal Gaines  |  Expérience générale 
Évaluation :
5

The Stff was amazing time and time again!

John Dellorso  |  Expérience générale 
Évaluation :
5

Love the service, will recommend Uhaul to any to all moving.

Donyell Smith  |  Premières impressions 
Évaluation :
5

Breasia and Jeremiah were helpful,knowledgable, and always courteous.

Aaliyah Looney  |  Expérience générale 
Évaluation :
5

The entire staff is very welcoming, polite and helpful every time I come in and every time I call. Thank you Massachusetts!

BENJAMIN ZACHARY  |  Premières impressions 
Évaluation :
5

Manager Bre are very helpful and nice 😊

Anthony Blair  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Balderas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT CONTLA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus alfaro  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WENDY DAVIS  |  Premières impressions 
Évaluation :
5

Wonderful staff inside and outside

Yvonne Schwarberg  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephani Perkins  |  Expérience générale 
Évaluation :
4

The prices for a monthly rate could be lower and a discount for lemon grove residents. Local customers can have 30 % off

LAURAMAY ALIREZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jonathan torres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN CARLSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRANICOLE OVERMILLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio Barraza  |  Expérience générale 
Évaluation :
5

The staff really looked out for me! Shot out to the manager with the pink lashes--She should get a raise!

lynora simmons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Mendibles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike stokes  |  Expérience générale 
Évaluation :
5

They were super helpful and accommodated me when I ran out of room and got me set up quickly so I could continue to move out of the UHaul truck. So grateful we found this place! Everyone we encountered was professional, helpful, and working hard!

Marit Johnson  |  Expérience générale 
Évaluation :
3

You get average because the manager was amazing…. The facility was not great. It took over an hour to get stairs to start moving. And that is only because the manager worked hard to get them to fit. Maybe not be greedy and take some units out to make it easy to maneuver the stairs without a struggle!

ASHLEY SURDI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian Sewell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Cooper  |  Premières impressions 
Évaluation :
1

The online reservation or APP needs to be written so that your employees and costumers waist less time. Everything I put in the App had to be redone when I got the facility. It is frustrating to fill in information twice.

Scott Reed  |  Premières impressions 
Évaluation :
5

The area is well maintained and I have not seen any PEST since I've been there.

LINDA COCHRAN-JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Longenecker  |  Expérience générale 
Évaluation :
5

Bree is amazing!

Dawn Jeans  |  Expérience générale 
Évaluation :
5

Thank you for a quick and easy setup for this storage unit.

Ashlee Overton  |  Premières impressions 
Évaluation :
4

Staff is the best I have ever met!

Eleine Estrada  |  Expérience générale 
Évaluation :
5

U-Haul staff was very helpful and supported and professional and courtesy.

Freddy Wilkins  |  Expérience générale 
Évaluation :
5

I was not aware that some storage areas are on an upper level that requires stairs. I should have read the fine print more carefully. Be sure to read the descriptions online of the storage space provided.

CARMEN DIFELICE  |  Expérience générale 
Évaluation :
5

Very good service overall customer service was excellent thankyou

elaine bolton  |  Premières impressions 
Évaluation :
4

The only complaint I had was how extremely difficult it was to access my upper unit. The ladder provider was horrible to maneuver. It definitely took two people to try and even that was not easy. Other than that customer service was always good and respectful.

LILIA HUIDOR  |  Expérience générale 
Évaluation :
5

Briasia was patient with me in helping me get set up for my first unit. When I needed another because I misjudged my space, she was quick to help me find an additional one. The man who checked in my truck was very kind. And the person who helped my mom (78 years old!) drive my car closer to the unloading was so nice to her. Another worker saw we may need another cart for unloading and she went and found one for us. I'm truly grateful I found this place!

Marit Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio Barraza  |  Premières impressions 
Évaluation :
4

The only thing I would have to comment about is that it's a little hard to get onto the upper level storage. The ladder was very steep, but overall we liked the price for the storage unit.

LETICIA ESTRADA  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laura plas  |  Expérience générale 
Évaluation :
5

Great service and very accommodating to our needs. So appreciated the managers help and friendliness.

STEVEN CARLSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendra Martenson  |  Premières impressions 
Évaluation :
5

Employees were very professional and helpful. Facility clean and accessible.

Regina Lee  |  Premières impressions 
Évaluation :
5

Management goes over and above for their customers. I saw them working just as awesome with others that came in while I was there!!! All the employees had great customer service skills. You don't see that anymore! So I would definitely recommend this store to people I know and meet.

Lavonne Henderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene betts  |  Expérience générale 
Évaluation :
5

Thank you Cynthia for being detailed and explaining everything I needed to know!

Maria Long  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel Evans  |  Premières impressions 
Évaluation :
2

The U-Haul experienced two roof leaks, I was called at work to come and move items to another storage room. I did not understand the rate increase every month. There were no carts readily available for me when I shut down the storage. The food was that the storage was in my neighborhood.

DIANE ROBERSON  |  Expérience générale 
Évaluation :
5

Mr Garcia + his team were a pleasure to talk with +ask questions. They run a GREAT facility with an assortment of clients +services. Highly recommend! for storage + moving services.

Marcdela Cerruti  |  Expérience générale 
Évaluation :
4

Having to enter my code everytime to get in, when im unloading was a pain. But otherwise all went well.

Maria Hargrove  |  Premières impressions 
Évaluation :
2

The lock was totally gone or missing when I went. To check in the green plastic tie had already been broken and lock that I was told should have been in the unit. For me to use and place on my unit ??? WAS GONE MISSING !! When I went in the unit at about 9:30 pm last night !! The only thing I can say I really can give a positive opinion about is the location of my assigned unit !! First one just inside the double doors would have been very convenient! The only other very concerning issue was / is the obvious , very recent water stains that are evident from a water leak that has run down the support pole holding up the roof, which shows that it encroached into the unit we just rented? As well as the water staining in our unit on our walls, & floor!! So I did not move into this unit yet!

John Wyskiver  |  Online Move In 
Évaluation :
5

Mr Garcia and Team were each exceptional in my experiences with them

Marcdela Cerruti  |  Premières impressions 
Évaluation :
2

It’s too difficult to move the ladders around the hallways to access the upper level storage

Timothy Waas  |  Expérience générale 
Évaluation :
5

The rolling stairs are tough to navigate around. Otherwise so far, so good

Curt Myron  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louie Dobyns  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albino Sanez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Casey Lawson  |  Expérience générale 
Évaluation :
4

Price is ridiculous

Geneveve Godinezmadrid  |  Expérience générale 
Évaluation :
4

Good service

JULIO ALCANTAR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nyatit gatkuoth  |  Premières impressions 
Évaluation :
5

Robin Garcia did a outstanding job helping me move in, he goes out of his way to make sure if i have a issue it gets taking care of. the staff also is very perfessional and friendly. Nice Job All, Thank You. Jeffrey B Wilson

Jeffrey Wilson  |  Premières impressions 
Évaluation :
4

Nice people and nice facility, overall a very good experience

Gildo Pessa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Buemil  |  Online Move In 
Évaluation :
5

The owner of the facility was extremely cordial and very customer oriented/friendly. I was closing my storage unit out and it was a very stressful situation for me and my family. The owner went out of his way to make the entire situation easier and less stressful for me to which I am very grateful. I thank him very much.

Sarah Hubbard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix Solis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Hyman  |  Premières impressions 
Évaluation :
4

I love the convinience of the late hours. Never over crowded. People are friendly. What I liked the best is they waived my November payment since I didn't get my paycheck on time and just waiting to rent another time with you.

Maria Hernandez Hoffman  |  Expérience générale 
Évaluation :
4

The staff have always been very helpful. I dealt with Mr Garcia and Chris the last few days and the experience was great. The facility is well maintained. It's easy to contact the company. The only negative experience is the yearly rate increase.

Della Dequina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM WATT  |  Expérience générale 
Évaluation :
2

The only complaint I have is the accessibility for the storage on top. I am a disabled veteran. Safety is my first priority and concern. To have someone step up in a ladder to put items in or take them out is dangerous. I was very surprised, discouraged and saddened that a woman or men for that much will have to climb up on a ladder to retrieve their belongings. What happened if you are inside, someone takes the ladder, how are they supposed to get down. You all ( if you haven't) eventually have a law suit file against you for negligence if someone falls. That was a deal breaker for me. Other than that. Everything was great. Your website needs to describe in detail that the storage is on top of another one and you have to climb a ladder with steps to enter or exit.

Dorthy Green  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sera Turner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juana Sosa  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gildo Pessa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix Solis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah Foxworth  |  Online Move In 
Évaluation :
1

Some of my items stored in #280 was stolen and the rest had water damage on them. Police report was filed. The items were insured with UHALL. Most vital items (among others) were my retirement portfolio (Gold Coins and watches - over $100,000) I am still waiting to hear from UHALL in Lemon Grove since October 2022. I hope to receive some support from UHALL as soon as possible.

Jerry Okey  |  Expérience générale 
Évaluation :
3

Service could have been faster. I'm assuming There may have been a staff shortage.

Laquita Brown  |  Premières impressions 
Évaluation :
5

Johnathan did everything and then some to make our storage and truck rental easy! He was incredibly kind and helpful and supportive in making the entire chaotic process very manageable and stress-free! Thank you John :)

Dakota Gamble  |  Expérience générale 
Évaluation :
5

Muy excelente servicio y si lo recomendaría a mis amigos y familia muchas gracias y bendiciones para todo el personal que trabaja con ustedes 🙏🙏🙋‍♀️🙋‍♀️👏👏👏👍

CAROLINA SANCHEZPEREZ  |  Expérience générale 
Évaluation :
5

The staff was very helpful, thank you, to all the staff.

roscoe bush  |  Expérience générale 
Évaluation :
5

**Outstanding** customer service. I felt welcomed, and every staff member I encountered was friendly and took the time to offer me extra assistance whenever I needed it. The fantastic way I was treated here, and the ease with which my needs were addressed made what had been a difficult and stressful situation into a much more pleasant experience. Absolutely a pleasure doing business here.

Hope Lanza  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Vargas  |  Expérience générale 
Évaluation :
5

Great place.

roscoe bush  |  Premières impressions 
Évaluation :
5

You have a real good team there

Marian Sewell  |  Premières impressions 
Évaluation :
3

Yea it's alright I guess I could of done better with a first months free waiver like I was told online. Once I get that I'll be one happy camper.

Maria Hernandez Hoffman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colette Morris  |  Expérience générale 
Évaluation :
5

Great staff, friendly and helpful. I had a bad experience in 2017

William Moore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene betts  |  Premières impressions 
Évaluation :
5

This was hard for me moving my moms thing, but this location went above and beyond

Tracy S Birdine  |  Expérience générale 
Évaluation :
3

They top storage are hard to get to the ladders are unsafe

ROBERT YOUNG  |  Expérience générale 
Évaluation :
5

Gabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.

Steve Weissinger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACHEL BARNES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Vargas  |  Premières impressions 
Évaluation :
4

Management and staff are okay they take care business here okay.

MARY REDD  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariana Castaneda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY POLLARD  |  Expérience générale 
Évaluation :
5

Gabriel the manager. A 17 year veteran was outstanding. Sincerely Steve Weissinger

Steve Weissinger  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MADISON CARLSON  |  Expérience générale 
Évaluation :
2

I made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.

Luis Leal-Tapia  |  Premières impressions 
Évaluation :
5

Staff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.

Cheryl Shin  |  Premières impressions 
Évaluation :
5

Fast service

tomarkic williams  |  Premières impressions 
Évaluation :
5

You were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.

Terabata Groves  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Gonzalez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENEFFER CHUGG  |  Expérience générale 
Évaluation :
5

Loved the 24/7 access. Staff were always helpful and friendly and professional.

GUADALUPE MOORE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Trammell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Paz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige Westlund  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Lascelles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godfrey Parkinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer McLean  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINN DEW  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Cromwell  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alaexzandria Young  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo Nguyen  |  Expérience générale 
Évaluation :
5

I used this unit for almost a year and have no complaints.

NINA PRIMAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth Orick  |  Expérience générale 
Évaluation :
5

Costumer service was Great 👍

KEVEN BRYANT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA PETERSON  |  Expérience générale 
Évaluation :
5

I will definitely us uhaul an Storage again and recommended it.

Frank Mendibles  |  Premières impressions 
Évaluation :
5

Loved it

ADAM FARMER   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al Cox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graciela jurado  |  Expérience générale 
Évaluation :
4

The assistant manager was always really great and helpful. Unfortunately I can't remember his name.

PAIGE SELES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD MORRIS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EARLENE ABESON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Schwass  |  Expérience générale 
Évaluation :
4

We had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.

ROCHELLE MCREYNOLDS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie Evansoconnor  |  Premières impressions 
Évaluation :
4

Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.

Shari Hayden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK JOHANNES  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES ALLEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Oviedo  |  Expérience générale 
Évaluation :
3

Very good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.

ROCHELLE MCREYNOLDS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Vaughan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albino Sanez  |  Premières impressions 
Évaluation :
4

Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory Bureau  |  Online Move In 
Évaluation :
4

Would like to access past 7pm

Hannah SMEDLEY  |  Expérience générale 
Évaluation :
5

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA NIEVES  |  Premières impressions 
Évaluation :
3

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia Simmons  |  Online Move In 
Évaluation :
5

It is like a Ray of sunshine to use u haul !

JOYCE HEWING   |  Premières impressions 
Évaluation :
4

The only issue was finding a cart available to assist with unloaded and transporting.

Hannah SMEDLEY  |  Premières impressions 
Évaluation :
1

The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.

RICKI PAYNE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio Cesena  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ladarius Brooks  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Silvia Valenciatorres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca Castro  |  Expérience générale 
Évaluation :
5

Clean, convenient, friendly, professional service!

Margarett wright  |  Expérience générale 
Évaluation :
5

Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.

Willie wade  |  Expérience générale 
Évaluation :
2

System was shut down and a lot of my time was wasted

SHANAE LEE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON MITCHELL  |  Premières impressions 
Évaluation :
5

The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.

Sarah Larson  |  Expérience générale 
Évaluation :
5

The Staff member Kelley, went out her way to accommodate me.

Ben Helen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Picou  |  Expérience générale 
Évaluation :
5

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle Pittsley  |  Premières impressions 
Évaluation :
5

Professional, easy to talk with, good information

Brenda Laday  |  Premières impressions 
Évaluation :
4

The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.

CHRISTOPHER ROBINSON  |  Expérience générale 
Évaluation :
5

I had an amazing experience. Highly recommend this location to anyone looking to store.

Ceasar Sanchez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael haas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Miller  |  Premières impressions 
Évaluation :
3

We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.

Melissa Andersen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY VASQUEZ  |  Premières impressions 
Évaluation :
3

Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.

Deja Mcgough  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ismael Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca Castro  |  Premières impressions 
Évaluation :
5

I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise

Sarah Larson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Schwarz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Oviedo  |  Premières impressions 
Évaluation :
3

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric Blevins  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Buchanan II  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise MckNIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA HARRISON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH PATRICK HUGHES  |  Expérience générale 
Évaluation :
5

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad Ferguson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY MAY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUNE HEWITT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMMY THOMAS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEANNE BRYAN  |  Expérience générale 
Évaluation :
1

The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.

vanity key  |  Expérience générale 
Évaluation :
5

Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.

RICKI PAYNE  |  Premières impressions 
Évaluation :
5

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros Angeles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiley Nicholson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHALISA WILSON  |  Premières impressions 
Évaluation :
4

Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times

antia green  |  Expérience générale 
Évaluation :
4

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta robinson  |  Premières impressions 
Évaluation :
5

Kelly did a great job helping me get set up. It was fast and easy!

Dawna UNDERWOOD  |  Premières impressions 
Évaluation :
5

Great people and great facilities.

DANIEL SILVA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Connelly  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy rubio  |  Premières impressions 
Évaluation :
4

Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.

vivian mchenry  |  Expérience générale 
Évaluation :
5

Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.

Steve Rosario  |  Expérience générale 
Évaluation :
5

I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.

Loretta Webb  |  Expérience générale 
Évaluation :
5

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

NASIM SOLTANI  |  Expérience générale 
Évaluation :
5

Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

bessie bennett  |  Expérience générale 
Évaluation :
5

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA Lee WILLIAMS  |  Premières impressions 
Évaluation :
5

We are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110 % in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

JERRY ESQUEDA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Minnie Brown  |  Premières impressions 
Évaluation :
5

Great Staff and customer service.

Rosalio Rosalio  |  Expérience générale 
Évaluation :
5

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Toni Brundage  |  Expérience générale 
Évaluation :
5

Great customer service from all the staff members.

Rosalio Rosalio  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xanthe Mclemore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly anne naibert  |  Expérience générale 
Évaluation :
5

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.

Monika Bass  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reginald phillips  |  Premières impressions 
Évaluation :
5

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!

Ashley Lampert  |  Premières impressions 
Évaluation :
5

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Jeunita Roux  |  Expérience générale 
Évaluation :
5

Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?

Toni Brundage  |  Premières impressions 
Évaluation :
1

So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.

Michele Tiana  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gwendolyn Denny  |  Expérience générale 
Évaluation :
3

Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.

Diana Harris  |  Expérience générale 
Évaluation :
4

there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome

POL SANDRO-YEPES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ogborn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Todd  |  Premières impressions 
Évaluation :
3

Never had any issues or concerns with location. The staff was always polite.

EARL WILSON  |  Expérience générale 
Évaluation :
5

Kudos to the cleaning staff, extremely clean and very accommodating.

RUBY GORDON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian mchenry  |  Premières impressions 
Évaluation :
4

The young gentleman that helped us was great,

Tim Fenelon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLIAN CACHERO  |  Premières impressions 
Évaluation :
5

i love u haul !!!

david vallejo  |  Expérience générale 
Évaluation :
5

Helpful staff

kripalini raguram  |  Premières impressions 
Évaluation :
5

Dedicated and competent staff working the registers and regudtratiolm

POL SANDRO-YEPES  |  Premières impressions 
Évaluation :
5

Front desk girls have always been polite and helpful👍

Helen Stern  |  Premières impressions 
Évaluation :
5

Very polite and knew just the right size I needed. Excellent people skills.

Jeunita Roux  |  Premières impressions 
Évaluation :
5

Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.

Patrick Tijerina  |  Premières impressions 
Évaluation :
4

Everything is great except the water/mold smell I have noticed for the past 2 months

Amy Jordan  |  Expérience générale 
Évaluation :
2

Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!

andrea d hill  |  Expérience générale 
Évaluation :
1

The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it's raining . I had to close my storage unit. I wouldn't recommend the business it's very disappointin.

EDNA VICARI  |  Expérience générale 
Évaluation :
5

I would Recommend

Robert Holding  |  Expérience générale 
Évaluation :
5

Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.

MYRA WOODBERRY  |  Expérience générale 
Évaluation :
5

I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time

bobby jenkins  |  Premières impressions 
Évaluation :
4

Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.

shanae savage  |  Expérience générale 
Évaluation :
5

Humble

KIMBERLY STALLS  |  Expérience générale 
Évaluation :
2

Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.

Emmanuel Corrales  |  Expérience générale 
Évaluation :
5

Thank you for everything

JOY BARRETT  |  Expérience générale 
Évaluation :
1

This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She's very rude and has 0 customer service skills. This location never answer the phone.

monica hernandez  |  Expérience générale 
Évaluation :
5

love company n all the pple !!

david vallejo  |  Expérience générale 
Évaluation :
5

It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas

Ivan Dobbs  |  Expérience générale 
Évaluation :
5

Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.

Jenna McLaughlin  |  Expérience générale 
Évaluation :
3

There were bugs in the hallway.

Shola Walker  |  Expérience générale 
Évaluation :
5

Great supportive team

Octavia Lee  |  Expérience générale 
Évaluation :
5

Absolutely friendly staff all around especially Travis! Very professional and accommodating!

Christina Cregg  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

Leslie Moleton  |  Expérience générale 
Évaluation :
5

Thank you. I had the best rate for 2 years!

ANISHA MCGOWIN  |  Expérience générale 
Évaluation :
5

Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.

Jacqueline Rosas  |  Réservation 
Évaluation :
4

The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.

jennifer stewart  |  Expérience générale 
Évaluation :
5

One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.

Michael Seals  |  Expérience générale 
Évaluation :
5

Kind and helpful staff!

Ashley Weisz  |  Réservation 
Évaluation :
1

I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact

jesse angel  |  Expérience générale 
Évaluation :
1

Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.

colandria dioneis mckeown  |  Expérience générale 
Évaluation :
5

Owner and employee are courteous and rendered superlative quality service!.

Cecilio Gonzales  |  Expérience générale 
Évaluation :
4

Staff was very friendly and helpful.

deandra castio  |  Expérience générale 
Évaluation :
5

Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system

Trenton Nadelen  |  Réservation 
Évaluation :
5

It was an excellent experience and I couldn’t have asked for better.

Udell Eatherington  |  Réservation 
Évaluation :
5

The staff were very professional and helpful

diane gagliardi  |  Expérience générale 
Évaluation :
4

Nice, helpful staff. The online payment system was easy and simple to use.

Carolyn Becker  |  Expérience générale 
Évaluation :
2

They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.

Daniel Zinke  |  Expérience générale 
Évaluation :
4

Everything was good, but should have been informed about the tight fit on getting large funiture in small place.

josheph Jr faulk  |  Réservation 
Évaluation :
2

You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.

Jared Moore  |  Expérience générale 
Évaluation :
4

Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.

Sarah Akinfosile  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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