Customer Reviews for U-Haul Moving & Storage of Leominster

Évaluation :

4

Natalie, the manager was extremely helpful during the year. I stayed there. She helped me get a better unit when I needed it and whenever I was there, she always had a huge welcome smile and hello. You are lucky to have her as your employee! Angel

Évaluation :

5

Natalie was amazing and very helpful. Thank you very much

Évaluation :

5

Natalie was patient and was very helpful. Merci

Évaluation :

5

Great service and easy rental and return. Merci.

Évaluation :

5

Natalie was fantastic on the pickup of the trailer. Fast, friendly, and even hooked it up to my truck for me. The trailer itself needed sweeping out when I got it; it looked like someone had hauled firewood in it.

Évaluation :

5

Manager made experience comfortable and easy, thank you.

Évaluation :

5

I arrived for my scheduled appointment in Northboro and was told that they did not have a person to install the hitch on Monday. They offered to reschedule me in Leominster and Caleb and texted a confirmation for 11am Wednesday. Leominster knew nothing about it and did not have a person to do it at 11am. The Service ! Manager had to work with IT to schedule it and I had to wait an hour for a tech to arrive and do it. The Service Manager was great at coping with it but UHaul and it's reservation system was a disaster and unreliable.

Évaluation :

1

The lady I picked up the U-Haul from seems lost wasn't much help. Made me get fee charged for not properly informing information I asked on. Last time using U-Haul

Évaluation :

5

Excellent service.

Évaluation :

3

K tiene k ver la gasolina y no comprar, pq yo le eye la gasolina k gaste ,y me la compraron la gasolina miren bien pq el dinero no lo regalan

Évaluation :

5

The two people working here are amazingly good at their job! Friendly, professional and knowledgeable!!

Évaluation :

3

Was told the tank was full, drove the van 20 miles and it needed 5 gal of gas to fill it up. I complained that the tank could not possibly have been full but the clerks tatted was too bad.

Évaluation :

4

The truck was clean and ran good ! There were no problems making it to our destination ! But customers should check the tires before leaving, don't rely on someone else ! Ours had a bad tire but did hold up for the trip !

Évaluation :

5

All good, friendly associates, equipment worked great. 5/5

Évaluation :

3

Missing bolts from my trim and bumper. When the pro hitch installer removed my bumper and reinstalled it, they never put the bolts back in causing all of my rear tire trim on both sides to be very loose.

Évaluation :

5

A faster check in and out at the inside customer service counter .

Évaluation :

3

We returned trailer. Next day they called and said it wasntvreturned

Évaluation :

3

Very nice guy. Thank you

Évaluation :

5

Had a problem when filling the gas tank , but overall experience was smooth and made my moving day so much less stressful

Évaluation :

5

The manager was very helpful, the rest of the staff not so much.

Évaluation :

5

The manager was wonderful and very helpful. The other staff were not as helpful.

Évaluation :

1

When taking care of the costumer it will be great to make them feel comfortable and of course as questions were asked they were answer like a bother while being on the phone ..

Évaluation :

5

Yes the vehicle was clean - I had difficulty with the overhead door though. It is unusually hard to open and close and requires much more effort than it should. I'm hoping that the repair dept can identify the problem so I don't have to rent this vehicle again

Évaluation :

5

Excellent. Thank you.

Évaluation :

5

The crew at this location are the utmost best I’ve seen in a long time

Évaluation :

5

Great people. Easy to get what I need.

Évaluation :

5

We were using this vehicle to move furniture. The truck we received was dirty inside. We had to sweep it out before using it. The overall rental experience at the counter was good.

Évaluation :

5

What a pleasure to rent with perfect customer service and accommodations . An extra thank you Natalie. All employees we so very helpful also .

Évaluation :

1

When we called in the morning on 1/21/24 we got put on hold several times and waiting at least 15 mins. We called from several different phones and same thing.. Finally we called the NH store (people we know) they answered phone right away and answered our questions and booked the trailer we needed…..When we showed up at CENTRAL STREET location I mentioned it and she just said sorry and didn't care as when we got there she hung up her phone talking to her boyfriend or other saying ". OKAY I HAVE TO HANG UP, LOVE YOU" otherwise it was completely quiet in there. We had a time commitment and needed a rental in a timely manner and it didn't happen. Once we had all computer work done the ladies just looked at us in silence and I said okay what do we do now go hook it up ourselves and the other said oh I can go help. My boyfriend pretty much had to hook the trailer up himself while the other woman helped out very little…. When we returned it the same day there were both woman we talked to in the morning and two guys at desk, all quiet on phones some eating which is fine and I had to ask them because I wasn't even talked to what we needed to do to return trailer. Pretty much told us to leave it in the yard, went back in asking if I get a return slip and they said it would be emailed but he had no idea who I was and what I returned as far as a trailer number. So he proceeded to find me and then documented it that I returned it. In the meantime the woman we dealt with in the morning came out of the back room with a broom in her hand and say "Um mam your stepping in my trash". I looked at her like what? Are you kidding me, how did I not see trash on the floor and now I am stepping in it 樂. There was no trash on the floor as it was a SMALL PILE OF SAND! I am a professional and I have NEVER seen CUSTOMER SERVICE like this EVER!!!! This experience here on this day what TERRIBLE and will NEVER rent here again for anything, and will NEVER recommend it either…… We still can't believe how this experience went……

Évaluation :

5

Wouldn't change a thing so far Customer service was excellent. Just wish they had a Dolly in the truck.

Évaluation :

1

Attendance very rude, rush and not friendly at all. Also charged for no explained fee. Awful.

Évaluation :

5

Both rental personnel were excellent.

Évaluation :

5

Great, thank you so much

Évaluation :

5

The staff were very helpful in helping me choose a unit by showing me a few, to help me visually understand the sizes of the units.

Évaluation :

5

The staff was very friendly and helpful.

Évaluation :

5

Bien

Évaluation :

3

When I returned the truck . I told the guy that I didn't open up the package of blankets and he said he would credit that off the bill. When I received the email from you guys later on they never gave me a credit on the blankets. Otherwise it was good experience.

Évaluation :

5

The best reason for recommending this location is for the service I receive each and every time. As a home stager, I rent frequently and the staff knows who I am. They are never less than courteous and helpful in every way. With my most recent experience, I had forgotten that my credit card on file was canceled due to fraudulent charges during the holiday. Because I had not yet received the new one, Natalie went out of her way to try various payment methods in order to allow my corporate discount and get my rental truck on the road quickly and efficiently. There is a notable team effort at this store and I attribute it to the store manager, Natalie. For this reason, I will continue to recommend this Leominster location over and over again.

Évaluation :

3

Provide the equipment that was requested! Needed an appliance dolly. Was told that dealership would have aplliance dolly. Dealshership did not have an appliance dolly. Otherwise the dealer was helpful (although slow). Half hour to get through the paperwork (with no one else being served)

Évaluation :

4

Stop sending so many texts and emails asking for feedback. The truck I rented leaked and everything that touched the floor from mama's attic to the rear door was wet.

Évaluation :

5

The young lady behind the counter was great to deal with.

Évaluation :

5

always have a great experience. super convenient, good prices and ive always got good customer service.

Évaluation :

3

The guy working didn't show me where the truck was and I spent a while wandering the lot searching for it. I could have used some help learning some of the controls like how to disengage the parking brake. I also paid for blankets but didn't get any....

Évaluation :

5

Fast, friendly service.

Évaluation :

5

The service was excellent!! Staff was awesome, took care of me promptly.

Évaluation :

4

Location and staff itself are excellent. This is the first time i have had a bad experience based on the truck itself Issues include smell of cab appeared to be stale cigarette smoke to the point of making sick to stomach. Drivers visor was ripped off and was sitting against back wall of cab. Dome light cover was on floor and there was no bulb in light so there was no interior lighting. Drivers side window crank was broken making it difficult to open/close window. One of the headlights was out.

Évaluation :

2

Reservation #:23571665 Pick Up Location:U-Haul Moving & Storage of Leominster 207 Central St Leominster, MA 01453 Date & Time:Sunday, December 3, 2023 at 12:30 PM Drop Off Location:U-Haul Moving & Storage of Leominster 207 Central St Leominster, MA 01453 Date & Time:Sunday, December 3, 2023 at 4:30 PM Rental Period:4 hours Equipment:9' Cargo Van My recent experience with U-Haul was deeply disappointing and prompts me to advise caution to potential customers. Upon my arrival, the customer service desk was unattended for several minutes, forcing me to call out for assistance. The responding employee, arriving from the parking lot, exhibited a strong odor of marijuana, as did another worker who appeared later. While their behavior wasn't overtly problematic, it struck me as highly unprofessional. The checkout process was expedient, though the staff member's demeanor was perfunctory rather than attentive. I was informed that the fuel tank was half full and that I needed to return it at the same level to avoid additional charges. In my haste, I didn't verify this until I had reached the van, where I noticed the fuel gauge was just a hair's breadth below the halfway mark. Given my tight schedule and not wanting to quibble over minor details, I chose not to return to the office to report this discrepancy. After using the van for my purposes, I conscientiously refueled it, ensuring it was more than adequate for the distance traveled. I even added a bit extra to be sure, with the gauge clearly showing the needle right on the halfway mark, slightly higher than when I picked it up. It's also important to note that my milage came in slightly under what I estimated. However, I was dismayed to discover an additional charge on my credit card statement from U-Haul, separate from the already steep $98 rental fee for just three hours of use. When I contacted them to rectify this issue, my request was dismissed on the grounds that I should have contested the fuel level before leaving the premises. This incident raises significant concerns about U-Haul's business practices, particularly in how it seems to favor minor financial gains over customer satisfaction and trust. The negligible difference in the fuel level, almost impossible to measure with precision, leading to additional charges, appears as a deliberate tactic to extract more money from customers. Moreover, the apparent lack of a drug-free work environment may contribute to such oversights and inaccuracies in service. While I understand that businesses must operate profitably, compromising on professional standards and customer experience for marginal financial benefits is a short-sighted strategy that risks damaging long-term customer relationships.

Évaluation :

5

One of the girls at the counter was very rude to 2 gentleman that was there to return their rentals. I believe her name to be cece. However the other girl was a sweetheart and very nice and pleasant. If your job is working with the people you have an obligation to be respectful. If you can't get another job.

Évaluation :

5

The online system let me reserve a space that was actually damaged by water. I was pleased that the staff informed me and helped me find another unit. It was $12 more but it's also I side the facility which is what I preferred. The employee that processed my order was professional and I formative. Five stars she was wonderful.

Évaluation :

5

Our customer service reps at the Central St. Leominster location were all extremely helpful, courteous and great to work with. We'll be back.

Évaluation :

5

Easy and fast return process.

Évaluation :

3

This is the second trailer I rented the the lights didn’t work from this location.

Évaluation :

5

Natalie is so wonderful to deal with very respectful always smiling ☺ if she can help u in any way she will go the extra mile to make sure all the customers are happy

Évaluation :

5

Great customer experience at this location. They get you in and out quickly

Évaluation :

4

The unit was dirty and the ceiling is falling down. I didn't get a free lock as advertised. Had to use it anyway.

Évaluation :

5

The staff at this Uhaul Storage facility made me feel so comfortable. They resolved so many issues that staff members I spoke to over the phone messed up on. They welcome and explain and will answer any and all questions. I will say that my entire experience of renting a truck with an appliance dolly (given furniture dolly), had to go to another uhaul facility to get an appliance dolly and was charged for that plus held $60, extended the truck rental, spoke to a person after I seen the ad in the truck for the storage unit, she messed up on setting up the storage unit and told me she was putting in that I could then keep the truck until 12, got to the storage unit and lost over an hour while the staff fixed the women's mistake. Was the worst experience ever. Except the wonderful staff at the Leominster mass uhaul storage facility.

Évaluation :

5

Lovely management

Évaluation :

5

These girls are amazing here they very friendly helpful and always there to help out I will definitely come back here for my storage needs if I ever need them again!!! Thank you girls so much I will miss you all

Évaluation :

5

Great service, great attitude!

Évaluation :

5

Merci.

Évaluation :

5

I was very happy with the service. Very friendly and helpful. I will definitely recommend to others.

Évaluation :

2

The unit door is different from the one showed in the app…

Évaluation :

1

Not what I was expecting and not what I had requested for, I had to cancel as I looked at the storage unit. I found one with better price and more professional, clean facility that worked for me.

Évaluation :

1

Said had a reservation but not available when showed up.

Évaluation :

5

This was a great storage place. Thank you.

Évaluation :

5

Loved the service and would use the service again

Évaluation :

5

Friendly staff clean facilities easy access to your storage unit inside

Évaluation :

5

The woman Lea who helped me was so awesome! She explained everything to me in a very kind and patient way; giving me nothing to worry about. She is an excellent customer service employee and I'm so glad I had her as mine. Melissa Tivnan

Évaluation :

3

After not being shown the unit the first time, it was nice that the issue was fixed right away the next day. The manager is excellent and friendly.

Évaluation :

5

Natale was excellent...Highest praise given to her personal demeanor with customers...and with me personally....Thank you very much...

Évaluation :

4

Price was a bit high, but overall it was very good.

Évaluation :

5

The staff were all completely friendly, courteous, and helpful. I was glad to see the bench, plants, and large sign placed in the no parking zone, to prevent parking. Before, People were still parking their rentals, forcing me to go to the far left curb with the cart in order to get back on the sidewalk.

Évaluation :

4

A Very good..well trained.. and helpful staff runs this location.

Évaluation :

4

Very clean and professional facility.

Évaluation :

5

I couldn't ask for better service. Everyone I dealt with was great!!! I couldnt be happier.

Évaluation :

5

The staff were very helpful and they show me three different storage unit and I pick one that was suitable for my needs . Merci

Évaluation :

5

A pesar que no hablamos mucho inglés porque somos hispanos, pudimos entendernos y el trato fue excelente. Es la segunda vez que uso sus servicios y no tengo ningún tipo de quejas. Me gusta por su seguridad y acceso las 24 horas.

Évaluation :

5

Best service I had sense I been here

Évaluation :

5

Considering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.

Évaluation :

5

David was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!

Évaluation :

5

Very satisfied customer staff were helpful excellent business

Évaluation :

4

Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Merci.

Évaluation :

4

Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure

Évaluation :

5

Jeremy was great and very helpful. He went above an beyond for me when I needed him to

Évaluation :

5

A very good to do business with you.

Évaluation :

1

I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448

Évaluation :

3

Way to expensive for the size unit I got / had

Évaluation :

5

The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.

Évaluation :

5

Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars

Évaluation :

5

The manager is the best I've experienced in a very very long time. Explanation and professionalism exceeded.

Évaluation :

4

An elevator or lift of some kind would be more helpful if you are using an upstair unit.

Évaluation :

5

The manager, Jeremy, was extremely helpful and helped us immensely!

Évaluation :

5

Very patient, as I had no Idea what I was doing or looking for

Évaluation :

3

It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.

Évaluation :

5

Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.

Évaluation :

3

Raising the rates on existing customers while rates for new customers remain the same is bull.

Évaluation :

1

Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs

Évaluation :

5

The people at this location are very friendly and helpful

Évaluation :

2

Staff is clueless. Show up and your unit isn't available. The processing time is way too long. Expect to be in store past scheduled time.

Évaluation :

4

Everything was great the only thing is the location not easy to reach via telephone.

Évaluation :

5

The service has always been good very professional

Évaluation :

1

On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again

Évaluation :

5

The guys were great and very friendly.

Évaluation :

4

Happy to be a part of u haul customers

Évaluation :

5

Thanks for having me

Évaluation :

5

Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.

Évaluation :

5

The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!

Évaluation :

5

Great crew at the store. Very helpful and polite.

Évaluation :

3

The reason I'm giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn't align, which made it hard to close the lock. The guy that supposedly "fixed" it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn't aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn't some ghetto carpentry 臘‍♀️. I know for a fact that it's going to get loose again. If he would've fixed it properly he wouldn't have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don't try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I'm not the happiest camper but I'm happy with the storage space & the facility is very clean. Just that 1 little detail would've given U-haul a 5 star rating but I have to be realistic, so there you have it.

Évaluation :

5

Employees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick

Évaluation :

4

A light in storage unit would bump my rating to Excellent

Évaluation :

5

The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick

Évaluation :

4

Not now

Évaluation :

4

Shop orderly, personnel very helpful.

Évaluation :

4

Great staff.

Évaluation :

4

Staff were friendly and the facility met our needs

Évaluation :

5

The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.

Évaluation :

5

Thanks

Évaluation :

5

Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around

Évaluation :

3

2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.

Évaluation :

5

Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick 

Évaluation :

4

Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.

Évaluation :

5

Very good I recomend it

Évaluation :

5

T

Évaluation :

5

Very good company

Évaluation :

4

Great staff!! Thank you

Évaluation :

5

nice deal for 1 month free based on truck rentals

Évaluation :

4

Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours

Évaluation :

5

Great customer service all around.

Évaluation :

5

.

Évaluation :

4

All employees were knowledgeable and friendly

Évaluation :

5

Excellent service

Évaluation :

4

Good but took a long time, and needed a bunch of information

Évaluation :

4

Muito bom

Évaluation :

1

Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off

Évaluation :

5

Le service a été excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! Merci.

Évaluation :

3

Ok experience.

Évaluation :

5

The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.

Évaluation :

3

Nice friendly atmosphere

Évaluation :

1

Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.

Évaluation :

5

The entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.

Évaluation :

1

This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.

Évaluation :

4

.