Excellent equipment and service
steve johnstonCustomer Reviews for U-Haul Moving & Storage of Lexington
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This U-Haul location was a substitute for the original reservation. Original reservation stated the trailer requested was there and available. Less than an hour later we received notification that to get a trailer I would have to drive to Lexington. Not convenient since we do not live in Lexington. My question is "Why show inventory that is not available?" Staff at Lexington store was friendly and helpful but again out of the way.
Guy SmithGreat service
DONNIE BAINEverything is was excellent very well appreciate
Angela JonesI was very pleased with the service I got thank you best service I got since I moved to Lexington
ANGELA JONES | Premières impressionsThe staff went out of there way to make our move as smooth and seamless as possible. This is the second time I've used this location and I have never been disappointed!
Megan HarperEverything was fine. The whole transaction was done in a very timely manner.
Denise TorresEveryone there has been beyond friendly and helpful every time I've rented a trailer. Even with the storage unit, they went above and beyond to fix something that was a glitch not on their end! I will 100 % be keeping my storage unit with them, as well always rent any trailers I might need in the future from them!
Madeleine Gajda | Premières impressionsStaff was not friendly. I had to call him back to the truck 3 times before I understood where to drop the trailer. Location was easy to navigate too and easy to drive in and out of.
Randy ColeIT'S GOOD
James WagesYou’re the best
Erick TumbaThank you for assisting me with the purchase of two units close together to be set up as 1 monthly payment and providing me with 1st month free on the 2 nd unit as I really initially desired a larger unit but a larger unit was not available at that time. You were very fast and efficient and also provided a lock with the 2 nd unit for free. My family is very grateful for all that you do. Thank you, again.
TIERRA GENTRY | Premières impressionsI originally made a reservation weeks before my trip, when I went into the office to confirm everything 2 days before my pickup they couldn't find my reservation, however after checking they found that the young man reserved the dolly I requested but not the truck itself. The man and woman who foummd and corrected the original mistake were excellent, kind and helpful. It was a good experience overall but it could have been a disaster if I hadn't stopped by 2 days before my reservation.
Erran PersleyThe employee was sitting on the floor when I walked in. Then they did not explain where to take the U-Haul properly and then yelled at me and got an attitude when I followed their initial instructions. The employee was mumbling and I could hardly understand him. It was like pulling teeth to talk to him.
Madison RaglandGotta say my past experiences have not been very good..but the last 3 times has been stellar!!! Keep up the great work!!!
Patrick ThomasWhen I got into my rental it had 1 mile to empty on the gas gage. I barley made it to get gas. The girl who brought the truck out was driving so fast so almost hit me. Not great service at all.
HEATH WOODSGreat service
Garland ByrdExcellent equipment. Friendly and helpful staff!
RANDOLPH WILSONStaff provided a very smooth transaction.
Todd DuttonThe entire crew/staff was amazing. Safe, Clean and courteous rental experience.
STEVEN VINSONExcellent customer service
JULIAN TACKETTNothing at the moment
Ron JacksonThe truck was clean but the cab smelled like stinky feet, and when I brought it back they charged me $30 because he said it smelled like cigarettes. I do smoke, but I didn't smoke in there. I just from one side of town to the other twice. The truck didn't handle very well. It felt like the wheels were out of line. Also, I reserved an appliance dolly and they didn't have one when I picked up the truck. The guy that checked the truck out was alright and the guy that checked the truck back in was alright too. But the guy that said the truck smelled like cigarettes is a liar. I figured he said that because I told him I was going outside to smoke while I was waiting.
Tina JohnsonI would recommend not double booking equipment I was perfectly fine with the truck I was able to get but others might not. The staff were extremely courteous and helpful which helped the experience.
james fleenorI was very impressed with how accommodation U-Haul was. There was an employee named "Tracy" that was friendly, knowledgeable, and went the extra mile to help me out and others. I observed Tracy handle a computer system crash, three different customers, answer phones all going in at the same time. Great job to him.
William MakaneoleDidn't get all my deposit back and everything was returned on time and very clean.
Tiffany JohnstonThe tire pressure light came on as I was driving. I don't feel the truck was well inspected when it came back to the store before I picked it up
ROBERT LEWISI was treated with respect by staff, yet I had trouble with the storage entrance door card reader and the the storage roller up door got stuck also. U-Haul Staff Mr. Tracy was so helpful in getting everything worked out. The staff was awesome and my move in was great.
Lawrence Carter | Premières impressionsInform your employees to listen when you try to give correct mileage. What that being said we ended loosing money cause as they said " he new ..he didn't know " cost us almost $80 an then another employee said we owed $25 an it's was uhaul that owed us .the attitudes an rudeness an loss of my money cause he didn't know ...NEVER AGAIN AN WILL TELL FOLKS GO ELSEWHERE TO BE TREATED RIGHT AN LOOSE AN GET CHEATED OUT YOUR MONEY...
lashanda martinBusy office, no greeting, Only used truck for 4 hours. Decided to use drop off process. Personnel directed us to leave truck running along side building instead of parking. Charged $25 for cleanup after drop off. Wonder how many times that happens....
Gina WatkinsNothing. Check in and out was fast and friendly
David DemarestBe careful to deliver the equipment with security measures. The head lock that goes to the ball to pull does not have the safety pin and was close to an accident. I returned aclsvogucinavoor a pin and they didn't have it, I told them to get the pin from another team because I already loaded my car, and no team had the security pin
Dante ZanelliMajor improvements and customer service with the change in local management at this location. I am very impressed with the turnaround being made here. I have rented a storage unit here since October 2019 and seen some very unfavorable customer service from the site but that's all changed now.
Gregg EllAlways friendly
brian roberts | Premières impressionsMy need was simple, or so I thought. I wanted to rent a utility trailer to haul scrap lumber to the dump. I researched the requirements for towing a trailer on the U-haul website before making my reservation to make sure all would go smoothly when I went to pick up the trailer. after finalizing the transaction at the dealer, I went with an agent to attach the trailer to my vehicle. At that point the agent said "I can't rent you the trailer because your hitch only has a 1 7/8" ball and we require you to have a 2" ball." I told her that is not what it says on the U-haul website and even showed it to her. The site specifically states, "Must have 1-7/8" or, 2" hitch ball." She said she would check with her manager, which ended up taking at least 30 minutes and ultimately resulted in her restating that she wasn't allowed to rent me a trailer because of my 1 7/8' ball and in order for me to rent one I would have to purchase not only a 2" ball, but a 2'' adapter to fit my 1" receiver. Bottom line is, by the time that transaction was completed, purchased items were installed and trailer attached 1 1/2 hours had elapsed, which took a huge chunk out of the time available to complete my task. All in all, it was a very frustrating experience!!!
Roger HamperianA bit confusing on how to use app to check in when returning after hours. It's a great feature, but wasn't aware I had to take a picture live during check-in so i had already dropped off the key prior to check in. So it wouldn't allow me to check in the van and I had to call following morning to let staff know. Might be beneficial to have a sign to walk through process? If there was one, I may have missed it.
Leslie CheungTracy was incredible. Stayed open a few extra minutes for me so I could drop off truck. Great personality.
Erin MishlerFantastic service
Msafiri BulundaDROPPED TRAILER OFF ON TUESDAY (DUE ON THURSDAY ) GOT CALL ON THURSDAY ASKING WHERE TRAILOR WAS - CALLED BACK FRIDAY ,WAS TOLD ALL GOOD -THEIR MISTAKE ?
Robert RamseyGenerosity
PRISLAIN LUKAUCustomer service was great
Greg Ell | Premières impressionsVery helpful and friendly staff
Khaled HelilBobby was an amazing help I will definitely be back
Titana MayhornThe location was incredibly short-staffed for a busy Saturday. Although I had a lengthy wait due to that, the staff member was incredibly helpful and kind once I made it though the line.
Joanna LankfordIt was a very good experience...
Jacqueline SmithThe staff were very friendly, knowledgeable, and helpful. It was the smoothest experience I have ever had renting a vehicle to move, and reasonably priced, too. Really can't speak highly enough of the staff that were there to help us Monday & Tuesday, 2/5-2/6.
Morgan HensleyExcellent
Etienne MutabaziThe staff at 1200 E New Circle Road, Lexington, KY went over and above to support me with my move. Outstanding Customer Service. Highly recommend this location!
John VenettozziQuis is the help I have ever had from UHAUL
april mattingly | Premières impressionsThe greatest service ever. Super helpful getting the trailer i needed and attached to my truck. On the return it was all about me , Super great customer service and care. Greatest experience ever.. I'll be back!!
John WilderI talked to one guy about drop off who was cleaning the trucks. He was nice. I did not go in the store.
David ToewsIt was great
THEODORE JACKSONI was great
Sampson WuoThe one-way 10ft van/truck sounded like a NASCAR. The check engine light stayed on and it looked like it was held together by duct tape. But, it did the job, so for that, I was satisfied.
Larry BrownI was charged for fuel even after I put the fuel in the truck. Would not go back. The blankets were some were soaking wet in the bag. Gross.
George Adam SchaeferThe store appeared to be understaffed as I had to wait for 15 minutes in a line of 3 other vehicles and then went inside and was told to drive around back and he would meet me there.
DUANE GEREVery nice people, worked out any problems we had
Matthew BrooksThe best customer service ever!
anita parkerThe girl that helped me was so awesome
Nilda MuleroThe truck that was provided to us had a HUGE tear on top of the cab of the truck where it attached to the top of the windshield. Right where the visor would be on the passenger side. I got into the truck, and the water from the rain poured all over me, and it was NOT a little bit of water. I was really upset with this. However, the two gentlemen that were working were absolutely supercalifragilisticly wonderful. #GOCOWBOYS
Ashley RandolphMilage was wrong when I got the truck, website kept crashing and I couldn't verify with photos. Was charged for 60 miles that I didn't put on the truck.
Virginia HaynesExcept for the rain everything was wonderful.
Alfred GajdaTwo reasons why I am rating this location so highly is when got my pick-- site 1200E new Circle Rd. they was trying to reach a renter be cause they had paid to much for a rental . My overall visit to the area was very Customer Friendly and I yes I would recommend them to any one. Merci
Arthur TaylorfArrived at 9:30 and no one was in the office. Waited 15 minutes before some came in. System canceled our reservation but that was able to be corrected. Finally truck arrived at 10:00. Drivers mirror was loose and not operable. Steering was loose and made it hard to control.informed personnel but they were too busy to check me out. Received final bill later.
Alan BlackLevell was extremely personable, helpful, and follow through on everything.
Henry SiegelGreat people
brian roberts | Expérience généraleChecked in online-the storage unit was occupied. Called the facility and was put on hold for 15 min-walked up and 2 employees were just talking. They couldn't find an empty unit. I found one and asked if I could have it and they said it was rented to someone else. Eventually they gave me that unit and said it was a mistake? Didn't get a lock for the unit-bought my own- and will be moving out ASAP. Went to turn in my U-Haul key and no employees could be found. It was 1pm. In regards to the U-Haul, I was first given one that had a parking break issue-a voice came on in English and Spanish to tell me to turn the break off every 30 seconds. I went back and said I had a long drive-it wouldn't work (the employee told me it would go off once the vehicle was started-it didn't). Then I got a U-Haul that doesn't have working headlights and didn't realize until I was on the road in the dark. After all of that-I still wasn't going to complain-but the mileage was put in wrong-I drove a total of 500miles TOPS and they charged me for over 3 400 miles!!!!! I can't do anything about it because it is Christmas but now my card is charged over 3k instead of $600. I am beyond livid and upset. There honestly should be a 0 star option
Kinsley Kemp | Online Move InThey will treat you right!!
Dana Alcorn | Premières impressionsExcellent customer service from Mr Pringle
Kathy Duncan | Expérience généraleThis is the best service I have ever got from any where I have used UHAUL and I have used them all over the USA! Quis and the gang at New Circle are like family and the service is the best by far because these people really care and try to do amazing things for you! I wouldn't go to any other place in Lexington!
april mattingly | Expérience généraleStaff was very friendly, kind, patient, respectful, helpful, and treated me like family!
Kelsey Baker | Premières impressionsAll the staff were so friendly, kind, understanding, respectful. Great service. If I could give a star rating of every star in the sky I would. Que treated me like family. Best customer service I have ever experienced! If I could have gave a tip I would have. Words can't explain. He answered all my questions and was very polite, patient and professional. I will definitely recommend to my friends and family to go to Que. I asked if he had a business card but I guess regular associates don't have one. If you all ever have a lead position open and Que is interested he would be perfect as a lead. Thank you Que is all I have to say!
Kelsey Baker | Premières impressionsThere were so many trucks and U-Haul equipment, it was hard to get to my unit. It was like a maze. I had an end unit, and there was a lot of trash around it.
jackie gordon | Expérience généraleGreat employees and very helpful!
kristina levushkina | Premières impressionsThey had no idea what was where and I was assigned a closed storage space and none had locks
april mattingly | Premières impressionsEveryone was pleasant and helpful
Rene Fletcher | Premières impressionsI will not prefer to go anywhere but east new circle location
Karlisha Ballard | Premières impressionsThe experience was exceptional.i didn't have any trouble finding my unit I was able to move right in no problem.they made everything easy .thank you u haul
loudinia smithers | Premières impressionsGeneral Manager Velana Drew went above and beyond to be accommodating and helpful. Appreciate her very much!
Lisa Maynard | Expérience généraleHard working friendly staff
Aristea Roe | Expérience généraleThis unit was closed, I never used it. The size unit I needed was not available at this location, so I was moved to the new location. This location should have been deleted off of my account. An employee at the desk was offering round locks, that had been opened and the keys were readily available to anyone, including the employees. There was no feeling whatsoever of any security at this location due to this fact
Dan Rock | Expérience généraleI've never had a problem with UHsul. Nothing negative to say.
Darla Kranau | Expérience généraleI had did a reservation online and it was not available, had to wait to get a unit, which was an inconvenience since I had hired movers by the hour, to unload my U-Haul, but the cashier was very helpful and found me a unit. I ended up renting two since the online options were hard to visualize the right size, the online size and what actually was needed was way off!!!
Nancy Barnes | Premières impressionsReceived my u-haul an hour after reservation time but they did accommodate for it with a larger truck for the same pricing.
Sandra Flax | Premières impressionsAwesome team working at U-haul
linda brown | Premières impressionsI will definitely use this U-Haul facility for equipment and/or storage rental again in the future. Great staff, I can't say enough kind words for their assistance.
WILLIAM BALDRIDGE | Expérience généraleBoth gentleman were excellent and went out of their way to help me. I appreciate them making my day easier .
ANJIL MARTIN | Premières impressionsFront desk personal ver professional
brian roberts | Premières impressionsIt seems your a bit understaffed but all we’re friendly and helpful.
Regina Barnes | Expérience généraleSuper clean and secure storage facility. Je la recommande fortement.
WILLIAM BALDRIDGE | Premières impressionsThere was no inside light.
Stephanie Scearce | Expérience généraleStaff is very helpful on getting me my 30-day free rental with cross-country move quick easy fast
ERIC GREEN | Premières impressionsI don’t understand why you works have to pay the whole months rent of storage if you move out before the 15th I don’t recommend anyone to get a storage from you.
robin claiborne | Expérience généraleEvery time I've been here (3 different moves), I've had problems. I've spent four hours here over the last two days. This office is poorly managed and extremely slow! People waiting in line to purchase supplies have to wait on others who are renting or returning vehicles. The self check out app doesn't work, so those people have no other choice but to wait. I reserved my storage unit online, went to the office yesterday to get the lock and complete the remaining paperwork. I waited in line an hour while only four people were waited on. The guy told me the lock was inside the unit and gave me a map to get to it. I left to get a truckload of stuff and returned after hours, only to find that unit already had a lock on it. I had to drive my load back home. I returned this morning, waited in line another two hours with five people ahead of me. The online system was down and the guy had to walk back and forth to find a unit that was empty. He replaced my 10x20 with two 10x10 units. He was very polite and apologetic. It is ridiculous that a company as large as uhaul has this many issues. My last move, they didn't have the truck that I'd reserved and I had to drive across town to get it at another location, while the movers I'd paid by the hour were waiting at my house. My move in a few weeks better not have the same problems. I'm giving uhaul another chance and so far I'm not impressed.
Millicent Wells | Premières impressionsI recommend this place.
Juanita Goff | Expérience généraleChecking in took 35 minutes and the staff was not friendly, neutral at best
TRISTAN GARNER | Premières impressionsVery professional. Very helpful. Very fast and stayed on time with me keeping bills updated. Enjoyed the staff. Sooooo helpful. Extremely happy with the new circle rd Uhaul. Family friendly. Funny always brought laughter. Thanks guys.
Simone Stigall | Expérience généraleStaff is very helpful and professional
Aristea Roe | Premières impressionsYou have the most friendly, well mannered employees. I continue to only use that UHaul location because of the employees.
ANGELA SILAS | Premières impressionsThe guys that work at this location are amazing and super sweet. They went above and beyond to help me.
Terra Allen | Expérience généraleExperience was great.staff veriy helpful!!
Larry Hanks | Premières impressionsThe manager Velana Drew was very very nice she's excellent great outstanding I just love her she took her time when I spoke with her over the phone and when I was in the store she was even better talking in person
Keith Harley | Expérience généraleHave appreciated how clean and safe the storage facility is. Do keep up the good work.
KEVIN FENTON-WELLS | Premières impressionsEverything seems to have gone just great.
karen Manuel | Premières impressionsMy unit was not cleaned out, my locking mechanism is hard to move. I wasn't impressed.
Daniel Marino | Premières impressionsMy truck broke down causing me to get a hotel room at 120.00. They repaired my truck. I hope some kind of discount can be given to me for my costs.
Mark Pasquariello | Expérience générale100 % contents stolen under unconsible circumstances. I gave no move out date. Where did that move out date come from ?
Jean Perry | Expérience généraleI would not recommend uihaul to any one It took four different calls to service before they got it right a d we didn't even use storage because staff was so rude
Dora Fowler | Expérience généraleThe service AT the Uhaul facility was OUTSTANDING. My criticism is for the website and the fact that I was sold a unit that was unavailable, which resulted in me having to pay the movers extra to hold my furniture overnight as well as paying additional moving charges for them to come back and drop off my furniture. I am requesting reimbursement from Uhaul in the amount of the truck storage $125.00. Please advise regarding this request.
Cynthia Dickerson | Online Move InI'm grateful for the staff at site "55". Thanks for everything!
Caleb Riggs | Premières impressionsHappy to have uhaul close to me Staff is really friendly and fast to solve any problems
JOSEL CHAVEZ | Premières impressionsThe staff was friendly and helpful if I was in the store. I attempted to call multiple times because I had checked out of my storage unit on the app, but the office (I assume) did not close my account out in the computer. I started receiving late payment notices, so I tried to call the office multiple times. The first time I was told to call back when the manager was working. Every other time the call got redirected to your call center. If you are going to offer an app to do business with U-Haul then the app needs to work. If the office is going to keep business hours, then they need to answer the phone. I have rented four U-Haul trucks this year in addition to the storage unit. Every time without fail, I had issues using the app to pick up or drop off the truck. The app is a GREAT idea, but it is poorly written and poorly supported.
Robert Booth | Expérience généraleKeep up the good customer service people value that and will always remember how well and great of a business you are Thank you for serving me in the 3 years
sheila blair | Expérience généraleThe local staff is amazing to work with. The fact that the online reservation system is never accurate & allows u to reserve things that don't exist or are not available is ridiculous.
Danell Fess | Expérience généraleMy weed eater came up missing. I paid insurance for this unit. I've moved out my belongings on 8/23/2022! Not the date they have. When we first moved in they kept a key to my shed because the door was broken. So they rented me a broken shed and I don't know until it was full and we tried to shut the door. The people at this facility are lazy and don't care about your things. I would NOT recommend this uhaul site to anyone!
Daniel Reyes | Expérience généraleEverything was excellent they took care of me went above and beyond the only thing was they were going to refund me for one dozen moving blankets that I never opened and they did not and that would be nice if that could happen
Michael Zimmermann | Premières impressionsI feel the monthly rental's rate is two harshly high. Ok I have rented from your company for years, and I've never complained before now but now I'm going to raise my voice all thee units need to be brought down with a decrease of $25 per unit. Just saying
BEVERLY CHISM | Expérience généraleThe staff was very professional and welcoming!
Jerome Costner | Expérience généraleThe staff was amazing considering the online reservation place screwed up everything multiple times.I spent hours on the phone trying to fix things. You rent out storage units that aren't even built yet? And units that are not available at all? The people at the location did their best to make it work for me.
Danell Fess | Premières impressionsSometimes both of the roads back to the unit complex are blocked, but otherwise, a really good experience.
Benjamin Leo | Online Move InEvery time I've called I'm placed on hold for 10-15 minutes then hung up on so multiple calls are needed to be made. No one is able to answer any questions, and if your so much as a couple hours late ( not days, hours) on your unit payment they lock you out. The store smells like weed and the employees are visibly high.
Kelly McMahon | Expérience généraleI would of gave 5 stars but who I assume is a manager came out in front of customers and was raising her voice about some of the workers not clocking in and her having to fix their time, very unprofessional, that should never happen in front of a customer and she shouldn't of been raising her voice like that to employees.. she needs an attitude adjustment, wrote up or even fired.. I will also send word up to the main headquarters about this issue just incase this doesnt make it up to there.
ANTHONY HERALD | Premières impressionsEvery employee I had an interaction with was super helpful, kind, friendly, knowledgeable, and patient! It was the best experience I have had in a long time with anyone working with the public! Please keep up the great work at that location! I will definitely return!
LEE BRIDGEWATERS | Premières impressionsMy stay was great the space was just right everything was OK ! Thank you so much For the Rental Mrs.Brown.
Oma Brown | Expérience généraleWe were charged after being told we wouldn’t be after we moved our things out of storage
Frances Sease | Expérience généraleMerci
Scott Mulkey | Expérience généraleIt was nothing personal about most of the help... I just had a problem when I went to pay the bill with the person that waited on me .he was a bit rude
ANGELA BURGER | Expérience généraleThe staff with the exception of 2 were horrible and give a crap about the customers and they scam you on prices even when you have photo proof
brian davis | Expérience généraleChecking into the unit was fine. Poor guys computer went down halfway through and I was almost charged for the unit when it was supposed to be free but it was his first time checking in a storage unit so I understand. It was afterwards that the problems started. Due to work it was a couple days before we could put stuff in the unit. We get there and there's a lock on the unit. We go to the office and turns out one of the employees had rented it to someone else in the couple days before we unloaded. After much confusion they tell us "sorry a new employee we've had since NOVEMBER has been doing this to people and she was fired yesterday." If she'd been there since November then she's not "new." So they rested us another unit that was NOT indoor (which we were supposed to have) after making the comment of "because we were upset they almost didn't want to rent us a unit" and trying to say we owed them because it was a bigger unit than the original one. Then as we unloaded the employees kept driving by and parking and sitting in their personal cars watching us as we unloaded. Needless to say we DID NOT use the lock they gave us and we put 2 locks on the unit. We also drove by the unit almost every night to make sure it was secure. After 2 weeks they call and tell us we can't have 2 locks on our unit because it was in our contract and if we were ever delinquent they had to be able to put their lock on the unit. We told them ok we will be moving out in a couple days anyway so we'll take care of it then (this was on 3/28 and our payment wouldn't have been due until 4/12 and we're living outside of Lexington). They said that wasn't good enough and we had to take one off that day or they would cut one off. I understand if it was in our contract (I have not double checked that) but to be honest if you can cut one off what's the big deal anyway? So we had to rent another UHaul (which we wouldn't have had to do otherwise and we DID NOT rent from this location) to clear out the unit because these people had acted suspiciously when we were unloading. We were clearing it out after office hours and again the employees were driving by and parking and sitting in their personal cars watching us load everything and then they followed us halfway home after we left before making a u turn and leaving. I think UHaul needs to keep a close eye on this location.
Jeanette Burcham | Expérience généraleRobert is very helpful and is always available to help.
Ebony Miles | Premières impressionsThank you all the you allowed me on storage🙏🏿👍🏾👍🏾
Keith Patrick | Premières impressionsThis storage facility I've used and will use Over and over
David Jackman | Expérience généraleThe staff is friendly and very attentive to customer’s needs.
Antwan Higgins | Expérience généraleThe staff at this U-Haul location on New Circle Rd. in Lexington KY was excellent. Everyone who works there are extremely helpful and nice. It is why I went back and purchased boxes and a storage unit from them.
Joan Maggard | Premières impressionsManuel provided excellent customer service!
Chris Chaplin | Expérience généraleMy unit was broken into by an employee that was recently hired because there was no way access to the unit could have been granted by anyone else. My lock was cut off and the locking mechanism on the door was damaged. I had to buy a new lock because the staff would not provide one for me. The staff was unprofessional at best. Children and friends of staff would be at the front of the service desk. It was hard to find staff at times. Long wait times in line. No communication when my storage locker was broken into. I still don't know what my access code to the unit is. I would stay away from this storage unit unless you can't find any other option and even at that point I would still say no.
Stephen Wiggins | Expérience généraleSomeone moved me out of my unit. I couldn't pay my bill on line. They cut my lock off and I couldn't get in my unit because someone moved my name out of computer. I had to go there twice to get this fixed. I should've been given a free month. Because of this my payment was late.
Deborah Hartley | Expérience généralethe storage place closes down at 7 pm. i work nights so it dofficult for me to get to go by my unit.
DANIEL WILSON | Premières impressionsI have had items stolen from me in previous experiences using your storage in New York but this time was a very pleasant experience thank you.
Sharon Lewis | Expérience généraleDid not set up auto pay like I agreed to. Nearly had my items auctioned. Had to complete another move in agreement as they moved me out of my unit the same day I loved in. Every time I would go to the unit a second lock was on and no one could tel me why. Horrible management. Doesn't return calls. Will put this location on blast every opportunity I have.
CHRISTOPHER HATFIELD | Expérience généraleTried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.
Breanna Blair | Premières impressionsCustomer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful
WILLIAM HEISE | Premières impressionsThe online sign up did not work, but when I went into the facility things went smoothly and staff was professional and personable.
Vivian Koenig | Premières impressionsI guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit
Stephen Wiggins | Premières impressionsEverything was good except for a website snafu a month or two ago that delayed my payment and resulted in late fees. But generally excellent service.
Lamont Antieau | Expérience généraleNot at all the storage unit I needed. I'd like to have a full refund.
Carmen Wren | Online Move InOutstanding service. Above and beyond!
karen ristau | Expérience généraleNo visible security , sign in and out machine not working , not a safe environment. Unit was not clean
antonella lanza | Expérience généraleI tried getting in touch with them for 2 weeks without a response they even sent them a message but they called back 3 days later after I finally got ahold of somebody the issues were resolved
Jessica Humphrey | Premières impressionsThis location is Great the workers are nice and friendly an will always have what you need to move.. This location is my go to any time .
Christopher James | Premières impressionsThe staff was professional and proficient !
Gloria Smith | Premières impressionsThe staff was beyond amazing! Super helpful and great customer service! Couldn't have asked for a better experience!
APRIL FONTENOT | Premières impressionsStuff was very friendly!!!
Sherrice Owens | Premières impressionsI would definitely recommend U-Haul for all your needs. There a great Company.
RICKY TRAVIS | Expérience généraleLong office wait time, which cut into my hired-mover moving time, and they do not accept cash payments without being penalized. Rental unit had a lock on it for non-payment, then I was on hold for 15 minutes while trying to reach the office, but then ran into an employee who then removed lock on an empty unit....?? Delays, delays, delays.
Rhonda Lewis | Premières impressionsThe staff and facilities were great.
Don Davis | Premières impressionsGreat staff and overall awesome service from this location. If I ever need a storage unit or truck again, I'll be renting from here!
Jeremy Knight | Expérience généraleThe pricing is premium for the area without much additional value but the staff is friendly and location is very convenient.
BRANDON LEE | Expérience généraleThe overall experience, from start to finish was a good one.
keith Richardson | Premières impressionsNever really had an issue with the unit. Just a billing issue that has since then been resolved.
marqus wright | Expérience généraleWilling to work with you if you're experiencing a hardship.
marqus wright | Premières impressionsThe unit was what I wanted. The curtesy staff at the desk were not at all friendly and actually quite rude. A staff member who worked outside the desk area was friendly and helpful which made up for the other at the desk. A little more training in customer service is needed at this facility.
Julie Smith | Expérience généraleI can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.
Hunter Howe | Online Move InCounter help did the job but was not friendly or Very helpful And did minimal service. Staff outside the counter were friendly however.
Julie Smith | Premières impressionsNever recieved a code to get my stirage unit..We sitting outside this uhaul staorage an no code car loaded down..Theres nothing on any paper work
Lashanda Martin | Premières impressionsI have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.
Amy Dawn Jenkins | Premières impressionsThe person who checked us in was not friend, and she was not wearing a mask, which shocked me. It wasn't until after I finished checking in that she told me there was an option to check in online. Also, during the check-in process, I had to answer all the same questions (name, email, phone, driver's license, etc.) that I'd entered when I first made my reservation. Why the redundancy?
BRAD ELLIOTT | Premières impressionsI tried to let the front office my unit was clean and ready for rental but was placed on hold twice and no one every came back to my call. I finally cancelled my unit prior to my 30 day free offer but was charged the next month anyway. Keypad was always broken and I had to wait for someone to open the main door for me. One time they forgot to send someone to meet me at the entrance...
Donald Collins | Expérience généralethere needs to be a map of the facility on the outside. i didn't know where my unit was, because the inside units are labeled (the outside of the building didn't have any identifying marks) so i had to go back and ask for help re: which building??? only to come back AGAIN. because there was a lock on the unit. the rep advised me that locks are kept on the empty units. ok cool. but they already saw me, the same day, to purchase a unit. they saw me when i had to come back to ask where the unit was. and then a 3rd time to ask to unlock it. plus with the restrictions they stated that only ONE customer can be in the store at a time. i had to wait a very long time each time just to go in there to ask these questions. i did attempt to contact the 800 number. but the only thing they could do was tell me someone would call me back. which never happened.
Tamar Sanders | Expérience généraleThere was 1 customer at a time in the store. I completely understand this is the new norm. But, that meant 1 person would take on average 10 mins to be served. Once, I got my storage unit there was on outside map to figure out where to find my unit. For all units inside....there's no way to find it besides asking. So, I had to go back and wait in line & they told me it was attached to the building. Again the garage like door was closed. Why not open it when they knew I was going to be moving? Finally got the garage like door open. Ok, now there's a padlock on the unit. Had to go back and wait in line to have them remove the padlock. There needs to be someone handling stuff outside and someone inside. So much time wasted trying to figure out where everything was.
Tamar Sanders | Premières impressionsHad a great experience, no issues, friendly staff and a reasonable rate for protecting my antique furniture and belongings until I could move it all into my house.
Katherine Lander | Expérience généraleThe Uhaul crew here is absolutely amazing and very helpful. This will be the only Uhaul I will be coming to and doing my business with.
Loretta Clark | Expérience généraleClean facilities, professional service
Lamont Antieau | Premières impressionsVery nice encounter
jeff spencer | Premières impressionsCustomer service was great, everything went smooth. No complaints at all. Merci!
Krystal Souder | Premières impressionsMerci
PATRICIA LATHAM | Expérience généraleThe manager and her staff are very helpful with Veterans. I highly recommend this business
ken huffman | Premières impressionsVery nice and well worth it
Yvette Williams | Expérience généraleGood people.
JEROME BAKER | Expérience généraleAwesome workers
clifton miller | Premières impressionsI specifically stated I would like the biggest truck with a dolly and storage to match. I received my truck but no dolly. Received my storage but not even half size of truck. I don't work with measure
Lynette Bell | Premières impressionsI received a call on August 1 or 2 telling me my boxes were in Lexington at the 1200 New Circle location. Over the course of the next two weeks no one was able to locate my boxes with no explanation
joseph scola | Premières impressionsStaff lost original reservation. Lines too long. Hard to maneuver thru driveways.
Janet Casias | Expérience généraleVery nice storage unit. Waiting for someone to help us took more time than expected, but overall everything was great. thanks, Liz
elizabeth voss | Premières impressionsGood customer service
Al Major | Premières impressionsHad a reservation personally changed with someone at office on phone. Got there and there was NO reservation, yet my name was in the computer.
Janet Casias | Premières impressionsEvery time I came in or called on the phone everyone was very sweet and helpful, great group of people
Donna Collins | Expérience généraleGreat fast service! Highly recommended
donetta morton | Premières impressionsI did not like the fact that my storage bill wasbdue on 23rd of the month,and when i told them i would be moving my items out on the 30th they wanted me to pay a full months bill.
Nakisha Gay | Expérience généraleBad experience all around. Policies are not fair and I feel like I was robbed of my money. I'm being harsh with this review because they don't prorate move out billing.
Richard Graham | Expérience généraleGreat experience
Melissa Long | Premières impressionsNikita was nice and patient when I had a lot of questions. Maddison is a rock star. They made my experience nice when the other woman at the desk was snappy and unpleasant.
Gadira Blakely | Premières impressionsOverall good experience.
KEN LENNON | Expérience généraleExcellent all around - especially the staff.
Frederick Dunhour | Expérience généraleI rented a storage unit and a trailer I went home loaded the trailer and came back to the unit and had to wait 3 hours at my unit before they came to to take there lock off of it
aaron wilson | Premières impressionsFrom the front to the back, everyone was super awesome and the man that checked in the Uhaul was an absolute angel... Mr. James Richardson I believe 樂
Lindsay Irvin | Premières impressionsThe staff was very helpful, and they accommodated my requests without any issue. I'd definitely recommend this U-Haul location.
GIORGIO BAGGI | Premières impressionsPicking up a pod
Tom Roy | Expérience généraleAwesome
amanda smith | Expérience généraleThe u haul employees were very professional
Marvin Barnett | RéservationThe staff were helpful and courteous at all times. The place was so busy that they did not always give me the assistance I needed promptly. It felt that everyone was spread way too thin.
Jeremy Villines | Expérience généraleWhen we arrived at this location to store our belongings, we found out that the large size storage unit we reserved had been given away to a walk in and we did not have any option that was big enough.
Joshua Miller | RéservationI had reserved a 10 x 10 climate controlled storage unit. When I arrived on Sunday they did not have one available. On Friday when I picked up some rental blankets they confirmed my reservation.
bob desotelle | RéservationI was told that I could unload my Uhaul until 9 pm at the indoor facility, but they locked it up at 7. The crew was just sitting there , they got my storage areas wrong. The unit they assigned to me w
Stacey Kennedy | Expérience généraleBecause of the bearing going out of the truck we used TOO much gas and time getting to our destination.. But the people were friendly and very considerate every time we spoke to anyone!
Richard Barnes | RéservationThe people we worked with were fun and extremely helpful and we will use them again should we be moving again!
william owen | RéservationExcellent customer service. Madison is an asset to your business.
Elisha Warner | RéservationWhen I got to the facility they told me I did not have a reservation and explain to me that our reservation didn't guarantee me anything I ended up having to get a larger unit and pay more
Mitch Turner | RéservationI was surprised how the facility operated I would recommend this to anyone the personnel were very pleasant.
Henry Jordan | Réservationgreat experience
Sydney Rose | Expérience généraleExcelent service, nice staff
ALEXIS ZAMORA GONZALEZ | Expérience généraleThis is a really bad experience and I will not recommend it to anyone. The place never answer phones. When I try to access, it is never ready. The manager is very rude.
Lei Zhou | Expérience généraleI never received anything less than professionalism and courteous responses from any staff member.
KATHY HOBBS | Expérience généraleLong time waiting in line for service.
theodore morris | Expérience généraleExcellent service à la clientèle
Jesusa Baltazar | Expérience généraleMany problems with management and staff regarding storage from 1 way rentals. Never given access card or instruction for storage access. Horrible customer service, staff attitude and constant issues.
Zach Dailey | Expérience généraleMy U-Box held from pickup by Moving Help. Low rating due to lack of effort to resolve the issue (a $10 issue). Did not call me and refused to answer their phone (5 calls). Had to drive 30 min to fix.
DALE COTTONGIM | Expérience générale