Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Consistently friendly professional service with clean and safely operating equipment.
TED MORROW
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bev Lemons
Évaluation :
5
Customer service was wonderful
Karen Porter
Évaluation :
3
As an alternative but it was far away from my home and it wasn't as convenient but it was available when I needed it. Merci
STEPHEN GRICE
Évaluation :
3
customer service little slow. would like it to be faster.
Nousang Vang
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula Cortres
Évaluation :
5
Customer service was outstanding. Each time we interacted with the agent, he gave us full attention, was very respectful and knowledgeable. This was in sharp contrast to the John's Creek UHaul I dealt with before. I'll definately use them again.
Denise Sullivan
Évaluation :
5
The great customer service ever from UHAUL!
ABDUL HAIKAL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Lapaz
Évaluation :
5
Le client n'a pas laissé de commentaire.
gina rossetti
|
Premières impressions
Évaluation :
5
I would say that Pondra, the storage manager was very professional and extremely helpful. She made the move-in seamless.
James Cooper
|
Online Move In
Évaluation :
1
I bought insurance on the truck that was optional but was made to feel I should get. The truck should have had 1/4 tank of gas and it was on fumes.
Barbara Serrato
Évaluation :
4
Le client n'a pas laissé de commentaire.
Henry Nodes
Évaluation :
5
Desk service was very helpful.
Highly recommended.
Ublester Rojas
Évaluation :
5
By far the best UHaul location in my part of town.
TED MORROW
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gonzalo CASTRO
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALBA RAMOS-ANDRADE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus Baumoel
Évaluation :
3
I'm there should be an in between answer option for some of these questions. The facility is infested with Japanese Stink Bugs which they should do something about. I brought a few unknowingly and unwillingly with me, hidden amongst some of my belongings. My unit was in the top floor. When I went to pick up and move out it was raining outside - apparently inside too. My unit had at least two leaks coming from a leaky roof. It was obvious they were old, ongoing leaks considering one leak was next to a metal beam that was rusting. I took plenty of pictures. I immediately called down to let the manager know about both issues. She replied "The bugs have been here since I've been here" and to two of my boxes being soaked "Did you get insurance?" EXCUSE ME?!? How about y'all maintain your building/property!!! I shouldn't need insurance from things being damaged because y'all can't repair a roof!! WHY was I paying $150 to has CLIMATE CONTROLLED storage when you can keep the weather out?? Not to mention paying a 50 % late fee and getting the same rude manager on the phone when I tried to discuss that with someone in your office?!? I have a new unit where I moved and it HALF what I paid at your place. So, can I say it was a terrible experience? Yes, 100 % I can with these issues just stated. Was it all the time? No, most of the time it was okay and not obvious issues. Then again how often does one hang out at their storage unit? Tondra, the manager I spoke of, has ZERO business working in customer service PERIOD. And please, I do not need her to call me again with her insincere apologies. She was rude on the phone a couple of months prior and when I was angry at the party who came with me she also decided she was getting involved with that too. Threatening me with not letting me lease the truck - even after it had been paid for. Telling me I was calling her names when all I did was tell my party that she was being over reactive. Also your policies on your website don't match up with what she said I had to do. I'm guessing, since she wanted to make my day even tougher, the website would be the correct procedure and not what she said. I was extremely happy to get my items out of this place. Was the overall okay, yes. All your other employees seemed to be professional, accommodating and courteous.
Lisa Jezierski
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
hellen boyce
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael McCurdy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathleen BELKER
|
Expérience générale
Évaluation :
3
Ampliar el espacio de estacionamiento
Larry Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdulkareem Ahmed
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIAM THOMAS
Évaluation :
5
This location offers superior equipment and service to most UHaul locations.
TED MORROW
Évaluation :
4
My truck was a 26 footer but old and I could not go over 30 m/h. The roof was leaking and damaged some of my boxes. I was not happy when my pick up location was changed and I was told I have no choice and would pay for the additional milage. I had insurance and will file a claim. I was not happy with the truck's condition plus it rained all day.
Esther Ikomi
Évaluation :
5
very friendly and helpful
sindy quintero
Évaluation :
5
Amazing staff!!!! He needs a raise!!
Marco Salgado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshaun Ford
|
Premières impressions
Évaluation :
5
Keep up the friendly service!
J C Stallings
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desiree Bloom
|
Expérience générale
Évaluation :
2
The lady in charge of the office was not even greeting as I enter the store. Very rude the way she responds to me. Her attitude is not proper from a manager. She definitely needs to learn some manners and some better training to be a manager
Eduardo Tapia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann Marshall
Évaluation :
5
Excellent service! Quick and easy rental process! Friendly staff!
DIEGO SANCHEZ
Évaluation :
5
Greatest customer service ever. Awesome manager
ABDUL HAIKAL
Évaluation :
5
Excellent
Layomed Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taslim Ahmed
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM GEORGE
Évaluation :
5
The trucks are always so clean inside. Thanks for the great service.
Ted Morrow
Évaluation :
5
Ms Pondra is a very nice lady and takes excellent care of her facility and her customers
Ambrosher Hall
|
Expérience générale
Évaluation :
5
A little off the beaten track but I got incredibly fast and courteous help. Great job after a difficult day moving.
Michael Crewdson
Évaluation :
5
Low rate, or give extra 2 hour free
Carlos Leal
Évaluation :
5
Le client n'a pas laissé de commentaire.
aquilah ahmad
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn Paulsen
Évaluation :
3
I just wrote out and then deleted my long customer complaint about the management at the facility. In the spirit of the Christmas holiday. Let's all have an amazing year.
Morwen Bush
|
Expérience générale
Évaluation :
5
The staff member came right outside to check the rental truck upon our arrival. Made the drop-off process so easy and quick!
Paula Zwillich
Évaluation :
5
Good customer service
Lazarus Reid
Évaluation :
5
Le client n'a pas laissé de commentaire.
Calisa Bailey
Évaluation :
5
It was our first time to use a U-Hall service and we are pleased with the whole experience. Merci.
tekleab paulos
Évaluation :
4
Pondra was very personal, polite, and professional. Would rent from her again and will send business her way.
Brian Kenady
Évaluation :
5
My Rockbridge Rd location consistently has the cleanest and best kept trucks of all the local UHauls. Great people there that make me happy to return often.
TED MORROW
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alberto Hernandez Aguilar
Évaluation :
4
Employee was very helpful and efficient in getting my paperwork processed in a timely manner
john strong
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Jackson
Évaluation :
5
Excelent service in Kilburn and Miami the location en jimmy carter Atlanta Georgia not good service not information the manager
Walter Tercero
Évaluation :
5
Donovan did a great job.
Michael Ishola
Évaluation :
5
I had a problem with the gas cap as I could not get it back on after filling it up. Also, the Check Engine light came on on my return trip and I told them about both issues when I turned it in.
David Hall
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary dunn
|
Expérience générale
Évaluation :
5
The female manager there is a great leader! You definitely have the perfect person at your establishment. She needs a raise-she goes over and beyond for your company and deserves to be compensated.
tameeka royster
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Bell
Évaluation :
2
Why make customers do everything online if you are going to make them submit and answer all the same questions in person. The General Manager Ronda or something like that was unprofessional.
Justin Kursinsky
|
Expérience générale
Évaluation :
5
If someone is looking for a great spot to store personal items...do not pass this place up. Nicest people ever!!
Tyona Tanner
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Matthew Childs
Évaluation :
3
Le client n'a pas laissé de commentaire.
KALETTE MANNING-HAYES
Évaluation :
3
Didn’t have the equipment I rented so I changed the date and you guys still didn’t have the equipment when I got there and had to go to another location to get what I needed
Tyson Calloway
Évaluation :
5
Honor your initial pricing. Dont rent trailers that you can't deliver.
REUBEN FAIR
Évaluation :
1
The super Pondra is amazing and wonderful no
Robin branden
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nekeidra Ellis
|
Expérience générale
Évaluation :
5
Very easy & courteous!
Sandra Allison
Évaluation :
5
I would say again and again that Lady is superb, She is so friendly and cooperative and her dealing with client like a family.
muhammad naeem
Évaluation :
5
Le client n'a pas laissé de commentaire.
camren hall
|
Premières impressions
Évaluation :
5
I would must say that staff is so good. Friendly and helpful specially the Lady.
muhammad naeem
Évaluation :
5
Great service, thank you Pondra!
tom giordano
Évaluation :
5
Le client n'a pas laissé de commentaire.
ashley barksdale
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Southall
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Betty Ford
Évaluation :
5
None. Great staff at check in. Eady process. Truck was ready. Excels in expectations
M Johnson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronnie Sneed
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pablo rodriguez
Évaluation :
5
Diego was the person who helped me he was wonderful.. The person who took care of me yesterday at 4:30 was also helpful. Was very helpful. Thank you very much
Anita Rodriguez
Évaluation :
5
I selected to do the mobile pickup, but when I arrived the online version wouldn't allow me to add in my birthdate and gave me a run around. Thankfully the location was open on Sunday and the two gentlemen working were quick to help me complete the process inside. Quick and easy, truck was the perfect size and checking back in was a breeze as well thanks to the help of the staff. Will definitely rent from here again in the future!
Chelsea Walker
Évaluation :
5
Highly recommended
Rade Kvrgic
Évaluation :
5
Je
MARK FREDERICKSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Edwards
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE MIRANDA
Évaluation :
5
strap ends were frayed on car hauler
michael sabqtelle
Évaluation :
5
Le client n'a pas laissé de commentaire.
San Gibbs
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAMP DORNELLY
Évaluation :
4
Le client n'a pas laissé de commentaire.
JUSTIN STEVENS
|
Expérience générale
Évaluation :
1
Multiple calls, no response. Overcharged on my bill. I will think twice before using this location or Uhaul again for that matter
Greg Glennie
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ERIKKARL JACOBSON
Évaluation :
5
Got
lazaro vega
Évaluation :
5
Staff was always super friendly and helpful.
Samuel Griffin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela McDowell
Évaluation :
5
Le client n'a pas laissé de commentaire.
gustavo jimenez
Évaluation :
5
I can't pinpoint anything that needs improving. Everything was seamless; I did the online check-in so once the agent reviewed what was in the system, I was handed the key and the process took less than 10 minutes.
Kelly Manick
Évaluation :
5
Had a good êxperience. Diego and donovan working at front desk were very helpful with everything.
Murtuza Warbhawala
Évaluation :
5
Great customer service here, nothing to improve.
DOUGLAS LAURILA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clinette Dawson
Évaluation :
5
Reps Diego and Donovan were excellent, professional and very resourceful.. Thanks guys!
patricia Allen
Évaluation :
5
The employees were very kind and very helpful. Great job guys!!!
Peter Tursic
Évaluation :
2
Rented truck ran fine but the AC not working in the summer made for a uncomfortable move.
Chirag Patel
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN ANGUS
Évaluation :
5
The people that work at this location is A+++++
CHAU NGUYEN
Évaluation :
5
The uhaul rep running the place Saturday morning is outstanding!! She had several customers all at different stages of the rental process and handled us all quickly with a smile. A true pleasure. Thanks you!
Robert Ballentine
Évaluation :
5
Good service
JONATHAN ULICES AGUILAR ZURITA
Évaluation :
1
The receptionist is a severely anal, horribly bitter, an confrontational with customers
COREY CAMPBELL
Évaluation :
2
The lot was sooooooo tight. BUT, Diego is awesome, friendly and accommodating. Thanks Diego!
Josephine Moua
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Huerta
Évaluation :
1
Summary: Choose another U-Haul place to rent from if you can. If you have a problem, be sure to record the interaction for your records. Be prepared for rude customer service that will speak down to you like a child and gaslight you. I rented a truck and did a mobile check-in at this location. I had an issue after getting through about 90 % of the check-in process so I went inside and asked for help. They must've finished the process for me, since I was given keys afterwards and didn't have to sign any additional paperwork. I drove home and spent the rest of the day loading my truck. When I went to drive it to my new house the next morning, I noticed the tank was 1/4 full. Every U-Haul I've rented before requires you to check that the tank is on full before you leave the lot and return it on full (I found out later that depends on the location though), so I called the store once I got to my new location. When I told them that the tank was only 1/4 full, the manager (not sure if that's her title, but she's the highest-up for that location) said that's something I should've told them before I left. I told her that I was never told to check the gas gauge and I was simply given the keys. I *DISTINCTLY REMEMBER* that she told me that I needed to return the truck on full and we could 'see what we could do' once I got back because she was talking to another customer when I called. That's fine. I spent $130 filling the tank before I returned the truck ($160 in gas total) for 89 miles driven total. She must've left for the day because someone else checked it in. After I explained the situation, the guy said he'd put the contract on hold and let his manager handle it. A few days later, I was charged the full rate. I called the location when I got that notification and must've been forwarded to the U-Haul call center (probably because it was early and the location was closed). I explained my situation and got a call back about an hour later from the manager and she was EXTREMELY rude and condescending the whole call. Apparently I'd filed in a complaint against her when I talked to the call center and she must've not liked that. She *cursed under her breath* multiple times and spoke down to me the whole call. I told her that I didn't appreciate the way that I was being spoken to and she gave me a non-apology and continued to be abrasive. I tried to calm down the call by saying that I understand she's probably having to juggle a bunch of things on top of having to deal with this situation but that I hope she could see how it was frustrating on my end as well. It didn't help. She said that there's no way she would've said that I needed to return the tank on full even though I'm SURE she did and I had another witness to the call that heard the same thing. I asked her if I only needed to return the truck on 1/4 full, why say on the call when I reported the issue that I should've told y'all it wasn't on full before I left? She didn't answer and said that I should've seen what I should return the fuel at on the paperwork, but I wasn't given any paperwork because I did a mobile check-in and had to have them help me. She ended up offering only $60 in credit for the fuel, effectively making the whole trip a whopping 3,1 MPG ($100/28,5gal in gas for 89 miles driven). I definitely wouldn't use this U-Haul location again. If anyone from U-Haul is reading this, here are the times for the calls in question. - Aug 31st at 12:44PM (I called to explain that the gas was 1/4 full when I got it and only noticed when I went to leave the next morning). - Sept 4 at 10:00AM (the manager called me after I got automatically forwarded to the call center earlier that day and unknowingly made a complaint against her)
BRANDON JACKSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Ballenger
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT FAUST
Évaluation :
4
nothing really I rented a tow for my truck wasn't there customer rented it for another day on return day
Charles Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott peterkin
Évaluation :
5
Very friendly and nice!!! They were always on it!!!
Valshea Gause
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jahaira Rodriguez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin Richardson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
melquiades salinas
Évaluation :
5
Very nice service 🙂👍🏼
MAYRA SANCHEZ MENDEZ
Évaluation :
5
Everyone was friendly and helpful. This was by far the easiest part of my move!
Frederick Hull
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Siliezar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Southall
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Fauntleroy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
corey wallace
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yamia Roberts
|
Premières impressions
Évaluation :
5
The guys there were very helpful, and went out of their way to ensure that the unit is what I really need. The world really lacks THIS kind of customer service & care. Merci
Robert MILLER
|
Online Move In
Évaluation :
5
Yes the staff at the Rockbridge Rd location were great. The was annoyed by my questions and was ready to assist me in anyway
Mykiya Jones
|
Online Move In
Évaluation :
4
Good experience. Thank you.
Valerie Williams
|
Expérience générale
Évaluation :
5
Great Service from the young man at the counter thst day. I didn't get his name but he's a keeper.Very calm and professional.
Diarra Davis
|
Premières impressions
Évaluation :
5
Rented a car hauler which worked out great!
JOSE GOMEZ
|
Expérience générale
Évaluation :
5
Pondra Jones was very helpful and always says hello when I am there! 10 stars for her *********(
Jamie Burba
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamica Payne
|
Expérience générale
Évaluation :
5
Diego and the younger guy that he had working with were totally awesome!! Great guys and they make a really good team!! They are definitely an asset to U-Haul!!
Thank you all,
Kathy Velker
kathleen BELKER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Bowens
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Jozwiak
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doris Cooper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine Cunningham
|
Premières impressions
Évaluation :
5
Pondra is hands down exceptionally helpful & an engaging Manager. Our year long storage experience at the Rockbridge in Lilburn, GA has been nothing less than pleasant & positive. We highly recommend the professionalism, easily accessible & clean facility.
Sharon Kellman
|
Expérience générale
Évaluation :
1
The associate who took helped me get set up with my storage unit and my moving truck reservation was super helpful, was an absolute sweetheart and answered all of my questions. The manager Pondra, on the other hand, was the complete opposite experience. She was incredibly rude and unprofessional, and I was shocked when she told me she was the manager. I was so disgusted with her attitude and behavior that I cancelled my moving truck reservation, and cancelled my storage unit with no backup plans even though I had to be vacated from my residence in 2 days. I have never experience such unprofessional behavior and poor customer service. On top of it all...she had a trainee with her! I will never do business with her or uhaul again after that experience.
Jonathan Strickland
|
Expérience générale
Évaluation :
5
Thanks
Alvaro Leva
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grant williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA WILKERSON
|
Expérience générale
Évaluation :
5
Pondra and the entire team were extremely helpful and professional.
Ticola Jones
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Alexander
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRES PEGUERO-PACHECO
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Darcolean Lumpkins
|
Expérience générale
Évaluation :
5
Thank you, Pondra!!
Andre Wallace
|
Expérience générale
Évaluation :
5
Thanks
Saul Santiago Romero
|
Expérience générale
Évaluation :
5
Great customer service!!!! Take care of all your essential needs when it comes to moving!!!!
ANIKA JACKSON
|
Premières impressions
Évaluation :
5
I started out with one manager, Michelle Allen, and ended my rental with a second manager, Pondra Jones. I started with a good experience and I ended with the same good experience. The facility was always clean and attended. The staff was always courteous and helpful. Highly pleased with the service & my items from storage are in perfect condition.
Thomas VanLaningham
|
Expérience générale
Évaluation :
5
The only thing I had an issue with was when I went to drop off a load at about 930pm last night there were U-Haul trucks parked in the road going off around to the back of the building that I am going to assume had been returned. It was like they just pulled in and parked there in the middle of the road so the didn't have to walk down?? I couldn't get up that way to my unit, instead I had to go in the front door which isn't a big deal it just took me a little bit longer so I think I was about two minutes late getting out.
Lisa Jezierski
|
Premières impressions
Évaluation :
5
I was well taken care of and got it exactly what I needed. Staff was wonderful, friendly, and helpful.
Supriya Hughes
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Mixon
|
Expérience générale
Évaluation :
4
Good people in the she deserves a raise since she is the only always working alone
And you guys raise the price 2x in one year
George Gonzalez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leea Thaggard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doris Cooper
|
Premières impressions
Évaluation :
4
Attendant was nice however I don’t feel Uhaul in general is transparent in their services and there are hidden fees & issues I experienced
lorna dawe
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Carreres
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
AJ Ervin
|
Premières impressions
Évaluation :
1
My RV was vandalized (Catalytic converter stolen) will not ever recommend anyone to store a vehicle at this location. There was no notification sent out stating that nine U-Haul trucks were also vandalized in the same manner. U-Haul showed no concern and didn't even offer any compensation with this situation occurring on their property.
MICHAEL RUFFIN
|
Expérience générale
Évaluation :
5
Good súper happy
Saul Santiago Romero
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRINICE WATTS
|
Premières impressions
Évaluation :
5
Lights have not been coming on in the area my unit was located, thus very dark within the unit.
Nancy Gordeuk
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raejshaunlim Williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wede Yarweh
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy Tawes
|
Expérience générale
Évaluation :
4
The rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it's own reward
LINDA KING
|
Expérience générale
Évaluation :
5
Great storage site--everyone was always so helpful
Linda James
|
Expérience générale
Évaluation :
5
Pondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.
ELIZABETH LANIER
|
Expérience générale
Évaluation :
5
Great service
LARRY WHITE
|
Premières impressions
Évaluation :
5
The the employee could have a better attitude in service
thomas odom
|
Expérience générale
Évaluation :
5
Friendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.
SYED RIZVI
|
Premières impressions
Évaluation :
5
The ladies I dealt with were wonderful!
Elridge Wade
|
Expérience générale
Évaluation :
4
Love the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7 % raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.
DALE MOODY
|
Expérience générale
Évaluation :
5
Great service!
JEANNIE WILLIAMS
|
Expérience générale
Évaluation :
5
Megan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.
John Cummings
|
Expérience générale
Évaluation :
1
The manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.
Amanda Puckett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kim Woolbright
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
NICOLE HILL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick Rashid
|
Expérience générale
Évaluation :
5
The staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.
John Cummings
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Merlyn Coore
|
Premières impressions
Évaluation :
3
The staff needs to work on their customer service . This location seemed to be under staffed.
Tessa Prentice
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tawana Huguley
|
Expérience générale
Évaluation :
5
We are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.
andy bible
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tawana Huguley
|
Premières impressions
Évaluation :
5
Get customer service skills Cery knowledgeable about the business.
RENA ETIENNE
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARCIA HENDERSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Rogers
|
Expérience générale
Évaluation :
5
Meghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!
Tia Dowell
|
Premières impressions
Évaluation :
4
Pondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.
Trenecia Hamerter
|
Expérience générale
Évaluation :
5
Filled the bill exactly according to my needs
Scott Dotson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristi Tucker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA FOWLER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HAILEY THOMPSON
|
Premières impressions
Évaluation :
5
Overall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.
Derek Coventry
|
Expérience générale
Évaluation :
5
Pondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.
Jeff Pollard
|
Expérience générale
Évaluation :
5
Merci
Lyndon Carr
|
Expérience générale
Évaluation :
5
I have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.
Bonnie Young
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KIMBERLY ALLEN-GETER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brionna COLLINS
|
Expérience générale
Évaluation :
5
Michelle was awesome!! She really went above and beyond. Satisfied isn't enough to express how grateful I am and how well taken care of I was.
SANDRA SEABROOK
|
Expérience générale
Évaluation :
5
Very helpful and friendly people. Went above and beyond to help me.
SPENCER HANLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Murray
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharronda coleman
|
Expérience générale
Évaluation :
4
except for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional
Courtney Capps
|
Expérience générale
Évaluation :
5
Superb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!
ELIZABETH LANIER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronnie Sneed Jr
|
Expérience générale
Évaluation :
1
Manager hung up on me and was not very friendly. Will not recommend to anyone.
Ney Martinez Perez
|
Expérience générale
Évaluation :
5
Michelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.
Adilah Brodie
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ney Martinez Perez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Hirshorn
|
Expérience générale
Évaluation :
5
Michelle is and has always been the best. I don't care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10
RICHARD LEWIS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BETTY KHUEN
|
Premières impressions
Évaluation :
5
Michelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.
dolores pettijohn
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alan Sotelo
|
Expérience générale
Évaluation :
5
Every one was just awesome Michelle, Johnny and Rich.
Keep up the good work
Natashia White
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas VanLaningham
|
Premières impressions
Évaluation :
5
Excellent customer service
miriam jimenez
|
Premières impressions
Évaluation :
5
Good experience with all the staff. They were very helpful and knowledgeable.
JEFFREY MOORE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rafat Qazi
|
Premières impressions
Évaluation :
5
Michelle and the staff were very helpful and ensured that my move in experience went smoothly.
alyson Gray
|
Premières impressions
Évaluation :
5
Staff was very friendly and helpful.
JEFFREY MOORE
|
Premières impressions
Évaluation :
5
Staff great, facility is convenient to my home, and I rented a van from this facility previously.
Shari Lydy
|
Premières impressions
Évaluation :
5
Michelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.
Karen Scott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean Sims
|
Expérience générale
Évaluation :
5
Both of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like them
Gabriela Mills
|
Premières impressions
Évaluation :
5
Michelle is awesome!!
Heath Hunt
|
Expérience générale
Évaluation :
5
Michelle is a great manager!
BARB PETTIT
|
Expérience générale
Évaluation :
5
Great experience
Antonio Cole
|
Premières impressions
Évaluation :
5
Our U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.
LYNNE MORELOCK'ROY
|
Expérience générale
Évaluation :
5
Staff was excellent to work with. Facility was clean and well organized
Mike Robbins
|
Expérience générale
Évaluation :
5
I used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.
MANSELL ADZOBU
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
System Use
|
Premières impressions
Évaluation :
5
All of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Merci.
Terrilynn Adom kankam
|
Expérience générale
Évaluation :
5
Very pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpful
Janice Gibson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela German Diaz
|
Expérience générale
Évaluation :
5
Working with Michele was great!!!!
PATTI KIRK
|
Expérience générale
Évaluation :
5
My first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.
Gisele Lucia
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Uhaul Moving and Storage
|
Premières impressions
Évaluation :
4
I thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.
Jodi Lewis
|
Expérience générale
Évaluation :
5
Very good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.
Jessica Stapor
|
Expérience générale
Évaluation :
5
Great place. I recommend this location for any uhaul needs.
Uhaul Moving and Storage Auction room
|
Premières impressions
Évaluation :
5
I'm happy to have had great customer service, and a sale of storage made simple!
Jodi Lewis
|
Premières impressions
Évaluation :
5
Exceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!
LINDA WILKERSON
|
Premières impressions
Évaluation :
4
I needed to have 24 hr access
Jennifer Grizzard
|
Expérience générale
Évaluation :
5
Michelle is a great manager and was very helpful.
DAVID CREWS
|
Expérience générale
Évaluation :
5
Excellent customer service as always.
Tasha Moore
|
Premières impressions
Évaluation :
5
Excellent facility! Great service! Will return!
Recycle Reuse
|
Expérience générale
Évaluation :
5
Exceptional cleanliness and service from Michelle and Andre
Ayman Alabsa
|
Premières impressions
Évaluation :
5
Excellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.
Dale Braddy
|
Expérience générale
Évaluation :
4
There should be know late fees!
KEITH DORSEY
|
Expérience générale
Évaluation :
5
Professional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.
Mamie Kerr
|
Premières impressions
Évaluation :
5
Bill was great and helped us tremendously
KELLY MCDANIEL
|
Expérience générale
Évaluation :
1
I opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.
MARK ASBELL
|
Expérience générale
Évaluation :
5
Michael, was super professional, kind and couldn't have been more accommodating. Thanks for everything
Samuel Cabrera
|
Premières impressions
Évaluation :
5
Michelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!
Buddoo And Associates
|
Expérience générale
Évaluation :
5
We were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!
KELLIE NUNLEY
|
Expérience générale
Évaluation :
5
Superb service and excellent facility!!!
James Yohe
|
Expérience générale
Évaluation :
5
Michelle and the staff re excellent! Sincerely, Morinette Abraham
Morinette Abraham
|
Premières impressions
Évaluation :
5
The service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Merci
Smittie Harvey
|
Premières impressions
Évaluation :
5
They were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.
Carol Buchanan
|
Premières impressions
Évaluation :
5
Nice place
Dianne Mohr
|
Expérience générale
Évaluation :
5
Great place
John Brian Forbes
|
Expérience générale
Évaluation :
5
Customer service was quick, easy, and friendly!
melanie stewart
|
Réservation
Évaluation :
5
I have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to Goodwill
BARRY PRINE
|
Expérience générale
Évaluation :
3
Storage was ok but the front office needs to improve on customer service (in person and especially over the phone.)
Eugenia Cooper
|
Expérience générale
Évaluation :
4
Water under window
Lots of dead bugs at move out
I never had a problem in two years thank you u haul
DAWN KOTOWSKI
|
Expérience générale
Évaluation :
5
thank you!
carrie elzey
|
Expérience générale
Évaluation :
5
The employees were exceptional and courteous.
Winda Teal
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.