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CYNTHIA FCustomer Reviews for U-Haul Moving & Storage of Lodi
Testimonials From Recent Customers
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Appreciate you guys!!!
Michelle JEveryone was amazing, super helpful and professional l! Will definitely be using them again!
Levi SGreat and easy service
Miguel GGood experience.
mary tNo issues with vehicle pick up.
James JNice place. Very helpful. Thank you
Eric JI was impressed by my interaction with the staff upon renting the car trailer. When I returned the trailer, missing one ramp, the experience was completely different. The gentleman I had dealt with previously was cold as ice and seemed angry. I had purchased insurance and was later contacted by the store manager. She was very concerned about any damage to my vehicle and was very nice. I wouldn't hesitate to rent again.
Mark OCustomer service was excellent! Carried boxes out for me as they could see I was tired. Extremely helpful and friendly. Understood the challenges of moving. Treated us with respect and patience. We will definitely use them again if the need arises and recommend them tol others.
karen sEverything was perfect. Nothing to change as far as I'm concern.
Maria FHave the customer service represent is not yet at the guest. Have the representative explain things clearer and make sure they know about the mileage? And about the return date. Make sure the customer is being given the correct date, time and type of vehicle that they requested so there will be no discrepancies at the end
Joshua REfficient, cordial, and helpful.
Sandra DCustomer service was fine, employees were helpful. The actual vehicle was not clean and had only 18 miles left of gas in it at pick up. I didn't realize it was not clean until I tried to pull out the ramp, ramp had mud, nails and batteries all over it. Not sure why. There were several half empty water bottles behind the seats. I filled it up with 120$ of gas, got like a 50$ gas credit in the end. My mistake for filling it up all of the way and misunderstanding I suppose.
Joel FSuperb service. The teamwork by all staff members is evident. I rented a truck three times in the past month and each visit was an excellent customer experience. Friendly, professional, and efficient. Highly recommend this location.
GABRIELLE SAn employee (she told me her name was jiselle when I asked for it) overcharged me of $400 all due to her putting incorrect return mileage and not confirming before or after me leaving. I had to actually turn back around and request to take a picture of mileage on cargo van and showed her the mistake she made
Nautica HYour rep was very cordial and took care of the installation in a very quick and efficient manner.
Al AThe staff was excellent. This is the second time I have used this location and would not go anywhere else
JAMES VGreat customer service, friendly, and professional
RICHARD MMy appt was moved after I made it and then when I arrived at their chosen time I was told he was going on break. Really? Installer seemed capable but I haven't used it yet.
Heather PPrice was kinda expensive
Raymond DLuis, Julie, Gisela, Damon and Carlos provided me with excellent and outstanding customer service.
omran sOnly issue was when we drove car onto trailer we could not open the door and we did not have a jack. We had to climb in trailer and leave window open.
vickie mThe lock was cut off our locker and it was marked for auction. We were enrolled in autopayment and we did not miss one bill. Attendant said they tried to contact us by leaving one voicemail (which neither my wife or I received), but they never followed up again. No thanks.
BRET E | Expérience généraleI originally set up a pick up truck rental at stockton location 840 W Fremont St, Stockton, CA 95203 for 11:30. I arrived at the specified time to find out that the vehicle i rented was not returned and the attendant was not helpful. I walked in and was told the truck would probably not be back and I inquired why wasn't I notified of this prior to my scheduled time to pick it up. The gentleman shrugged his shoulders and did not offer an answer. He attempted to call the uhaul help line and said it was busy and hung up further telling me he was not able to assist and told me to call. Very unprofessional and I will not be renting from this location again. I called the help line and was able to get a rental in lodi California.
Michael GKeep the good people you have working there. Thanks again
richard bNothing, I had a great experience at Uhaul, and with the manager! Definitely would come back again, thank you.
Adam FI was over charged and the issue is still not resolved. I was also being charged for a cleaning fee and I have pictures of the clean van prior to return.
Libby FSuper easy, efficient. U Haul reps were very friendly and professional. Definitely 5 stars.
ed rJulie, Luis, Gisela, Carlos, Damon, Jake and Arnold provided me with excellent and outstanding customer service.
omran sExcellent Customer Service from Check-In to Return ! Thanks
Raoul MExcellent service thanks
ruben mAmazing team. Thanks for the service
richard hThe effiency of checking in and out is quick and easy. Great pricing for the van renting than any other rental company.
ABRAHAM BFriendly, simple pick up process, & convenient
Jared GI had issues with water leakage into my unit causing damage. There were issues with the homeless peeing in the open area next to my unit causing an awful smell. The rate increases were crazy.
Susie C | Expérience généralegreat service
daniel hOver and beyond with this location, definitely will be coming back here for any future moves
Alexander BVery easy to work with !
GREGORY SRio vista never has a large truck williams uhaul can a district manager do something about the availability of 20 or 26 ft trucks this area needs better organized managers due to trilogy senior homes somebody is always moving or moving in
EDWARD MI think it’s bullshit your company charges several times the amount to rent a trailer and take it out of California as opposed to bringing it into California
Tony AYour location is doing a great job!
Candice NThe service person was great !
James BAbsolutely nothing great people great service
Carlos AThis location and specifically Luis, was helpful and kind and made sure everything was safe. However my original reservation with supposedly guaranteed trailer was stockton on Wilson ave and while he had sent me a link to upload my drivers lic to help expedite, he FAILED to mention they didn't have the size trailer I booked. I will not rent from here stockton Wilson ave again. Lodi on Cherokee I recommend.
Deborah SAlways excellent service at the Lodi store
Spencer PThank you for everything you guys have done for me I appreciate it and if I ever need to get a storage unit again or rent another truck you guys will be who I call to get what I need. Thank you again for everything.
Troy B | Expérience généraleMost pleasant experience ever with U-Haul. This location really knows how to do it.
Troy BI wouldn't change a thing there service was great
Joseph M | Expérience généraleVery. NICE MANAGER AND EMPLOYEES
Lee PThe experience was quick and effortless. Thank you
Bill SJulie, Gisela and Luis provided me with excellent and outstanding customer service.
omran sEasy in & out. Staff friendly & knowledgeable.
Cindy CAll the staff are very nice and have great customer service.
Shannon SEverything went great, thanks
marcos sSales people were excellent!
Jeff GThe rental was supposed to be all on the app, but the app said there was error and it didn't work. I was helped by the employee inside. He was very efficient, polite and helpful. The truck was ready and clean. The rental was without incident. The return to the employee inside was smooth and uneventful. The employee was polite helpful and quick. This was a pleasant experience.
John SRelocating to Lodi while waiting on our new construction to be complete is how we found Lodi Uhaul. The staff was super friendly and helpful from the jump. The facility was secure so peace of mind with our possessions was met at the Lodi facility. Thank you so much for a fantastic experience!!!
Betty C | Expérience généraleCheck engine light issue due to problem with gas cap other then that everything was great. The clerk was great did a great job very nice.
Rigoberto HI was provided great service and a great indoor storage space. I always felt safe and the facility was clean. I had no issues with pests or damage to my belongings. There were rent increases annually though very low increase. I definitely recommend UHaul Storage!
Monica P | Expérience généraleClean store, Unit, and grounds. Friendly attentive staff.
Tamara T | Online Move InWish I lived closer to the unit! Was too far from where I live now!
DAVID A | Expérience généraleUnit rent increases $10 per year, seems excessive compared to other facilities. When I was moving out I found significant evidence of rodents. I stored plastic totes and wooden furniture- everything was covered in a thick layer of dirt with rodent footprints all over the place. A blanket that was in a plastic bag was destroyed by rodent nesting. For $150/month to $200 dollars each month final price, I would expect to have my property protected against rodents at the very least. The door seals need replacement. This may prevent the dirt from entering the unit. Seal the units at the floor corners to prevent rodent travel. And no proration? I move out early and you keep the entire month payment? That's awful greedy after I just set my account to auto pay the entire time and gave this place more than $12,000. I guess the joke is on me. No, I would not recommend using this facility for long term storage.
brandie b | Expérience généraleWe paid a lot for monthly storage in climate-controlled unit and it was always over 85 degrees in the supposed climate controlled unit area. It was mostly easily at least 88 degrees and no matter what temp the thermometer showed it was just hot and miserable.
TERRI A | Expérience généraleOriginally I was keeping my things in storage for only a month while I moved out of state. It ended up being almost 3 months. I never worried about my things because I knew they were safe. The monthly billing was automatically charged and correspondence with the staff was always clear and timely. Everyone was helpful!! Thank you!
Sherri W | Expérience généraleThe only thing is that you don’t prorate if you move out early but will charge you late fees if you’re late just doesn’t seem right
Gayle L | Expérience généraleDo I need to call to tell the company that I no longer require the unit ? Or will they continue to charge me ,even though I'm not using it?
Peter E | Expérience généraleThank you so much great experience in both cities!!!!!
Dezara y | Premières impressionsThe employees were amazing! Check in just took way too long. As a senior citizen, working online stuff can be very challenging. So that is why I didn't try that way. Maybe for others it would go smoother.
Patricia P | Premières impressionsEveryone was super ,will definitely rent from you guys again , thanks you guys were a real life saver for us thank you you treated two vets with respect and class
Peter E | Premières impressionsThe price was way too high compared to storages in the same area.
COURTANY S | Expérience généraleI had reserved an 10x20 and even offered to pay ahead. I was told to wait til I came back with loaded truck. When I returned there were no storage units available in that size. Everything else was great.
Sherri W | Premières impressionsThe times I was In the office they were VERY slow. So slow that I finally quit buying anything from there. They were never really friendly, about the same amount of friendly that you would get at the D.M.V. They did have a lot of product though, a lot of things that you could really use.
KATIE J | Expérience généraleAbsolute horrible service, pedos work here and it’s disgusting
waled k | Expérience généraleYour staff was very unprofessional on so many levels I will never refer anyone to you guys
Gregory D | Expérience généraleStaff was always helpful. Storage unit was clean. Would rent another storage unit if needed. Merci.
STEVEN T | Expérience généraleVery professional and respectful! And the Mgr was awesome lady…..
anthony m | Premières impressionsPlease let the location Manager big Thank u!!
Carlos A | Premières impressionsI’m very satisfied with the service❗️
burnis w | Expérience généraleStorage was extra clean!!! Professional and courteous
Renee R | Expérience généraleneeds new employees - nobody ever smiles, which suggests they can’t stand their jobs resulting in a poor experience for customers
PAUL T | Expérience généraleStaff answered all my questions and were always helpful in any way.
Michael W | Expérience généraleI have rented several storage units, in different towns, and U-haul storage was at the top in service, and satisfaction. I do appreciate it. Thank you.
JOSEPH C | Premières impressionsShanel and Julie are Amazing people Thank you for everything
KIMBERLY E | Expérience généraleWhen I picked up my uhaul and paid for my storage the process was slow, but the staff was great. When I drove the uhaul it was the worst drive ever. The engine was shaking and jerking. It was very concerning. I thought I was going to have to call roadside assistance. I loaded the truck for a 4bd em house. When I returned that night to load the storage it took almost two hours. It was about 10:30 pm . As we tried to leave the storage area the gates would not open to let us OUT! Because it was after hours. So we were locked inside of the gates of the storage! Very very inconveniencing. I am not a satisfied customer.
CHANDA R | Premières impressionsI think your staff is very sweet and I think your storage units are very clean. And I think you so much.
Felicia C | Premières impressionsGreat place, friendly staff and easy access to and from the facility
Troy B | Premières impressionsMitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100 % great customer service.
Melissa C | Premières impressionswish there was a light inside the storage since it’s so big the one i rented but other than that it’s great
Eduardo G | Expérience généraleI have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.
david p | Expérience généraleArrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!
LASHURN F | Premières impressionsThis location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.
Ann W | Expérience généraleThe price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn't always available which Could be frustrating but they were always helpful.
Viktoria F | Expérience généraleWe couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.
Glenda G | Premières impressionsWay to costly
Chris E | Expérience généraleGreat service. My actual move out day was 11/30/21, I only needed for one month. Merci.
Bree O | Expérience généraleShane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.
MollyAnna R | Premières impressionsThis is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.
Laurel A | Expérience généraleAwesome staff
Taylor W | Expérience généraleAwesome customer service
Henry P | Expérience généraleStaff had no sense of urgency.
blake t | Premières impressionsThe guys he's was very very nice person and helpful excellent job so polite
Enedina A | Premières impressionsThe manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I'm sure everyone who deals with her feels the same.
Henry P | Premières impressionsWas understaffed the majority of the time, long waits.
Kathy r | Expérience généraleVery professional. Very helpful. Great customer service!!
Taylor W | Premières impressionsThank you! Always a friendly staff, clean facility, and safe!
JODI V | Expérience généraleit smells like weed in our unit lol
octavio r | Online Move InDenied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.
COURTNEY B | Expérience généraleNot happy with the fact I had auto pay and moved out 2 days after payment was taken and didn't receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.
TERRY S | Expérience généraleI had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.
Sally E | Expérience généraleMy comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help
Adrian R | Expérience généraleTHEY MADE IT EASY.
Cathy M | Expérience généraleThe move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.
Dianne M | Online Move InOnly down side was the office would close before they said online
BROCK W | Expérience généraleThank you for giving us a free month after there was an issue with which storage unit we were supposed to get.
kimberly d | Premières impressionsJulie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021
JULIANNA H | Expérience généraleFrom Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.
Tonya W | Premières impressionsEmployee's always greet and helpful and friendly
William b | Premières impressionsShanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.
monica w | Premières impressionsHappy I went with U-Haul Storage again. Great service and facility for a fair price!
Monica P | Premières impressionsVery nice people there to help me when there were questions
ROBERT B | Expérience généraleInitial check in process was slow. Personnel was friendly and helpful.
linda w | Premières impressionsNo Comment
randolph h | Expérience généraleBest storage operation I’ve seen. It just works
Chuck H | Expérience généraleOur move in was smooth and easy. Customer care was great .
felix b | Premières impressionsMonthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.
THOMAS A | Expérience généraleGreat customer service, great price and quick process. Would highly recommend. They cover all your moving needs.
shawna v | Premières impressionsI had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!
Mikah T | Premières impressionsAucun
Rose R | Expérience généraleJulie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.
Debbie H | Expérience généralePleasant experience.
ronald r | Expérience généraleFriendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!
AMY O | Premières impressionsVery helpful and friendly staff.
Michael Z | Premières impressionsChanele went above and beyond to help me resolve my storage problems.
Sally E | Premières impressionsIt's unacceptable to reserve a truck and not have the reservation kept come move day. Customers don't have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!
Cassandra F | Expérience généraleI was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.
Gayle Y | Premières impressionsFriendly staff AND helpfull
Stephen J | Expérience généraleReally nice people. Easy in and out. Clean. Friendly.
Chandler P | Expérience générale-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.
Jame J | Expérience généraleGreat Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.
Debbie H | Premières impressionsYou guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation
Rebecca D | Premières impressionsMerci
paula t | Expérience généraleEveryone was super helpful
shannon s | Expérience généraleThank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.
Elizabeth S | Expérience généraleRefund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.
WAYNE W | Expérience généraleGood service
LEONARD G | Expérience généraleShe did a great job lovely facility
Enrique V | Premières impressionsThe staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them
Mary R | Expérience généraleFriendly/helpfull staff
Stephen J | Expérience généraleMerci
Anthony S | Expérience généraleVery happy ,friendly staff
Stephen J | Premières impressionsLove this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.
DEBBIE H | Premières impressionsMy only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.
BELINDA T | Expérience généraleGood friendly clean.
Benjamin M | Premières impressionsGreatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.
Dan H | Expérience généraleExcellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you
Mary R | RéservationVery friendly employees, prompt service, would return!
kyle t | Expérience généraleThomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Merci
MARK D | RéservationThis facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future
DYZAN K | Expérience généraleno feedback
Robert W | Expérience généraleEveryone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!
Lynn C | RéservationFriendly people and great service
Gabriel P | Expérience générale.
meagan b | Expérience généraleGreat staff and facilities
Gabriel P | Expérience généraleI love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!
Wendi G | Expérience généralegreat place!
shannon s | Expérience généraleWe rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.
DEBBIE H | RéservationEverything went very smoothly from renting the truck in San Francisco and returning it to Lodi.
pat o | RéservationOverall great experience
Valerie V | Expérience généraleA little pricey!
Cindy L | Expérience généraleVery helpful, very polite!
GEORGE V | Expérience généraleI am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.
carrie s | Expérience généraleI have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Merci.
Tamara T | Expérience généraleCustomer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.
DANIEL M | Expérience générale