100 Burrell Plaza
Lower Burrell,
PA
15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd, Former Montgomery Ward and J.C. Penney building.)
100 Burrell Plaza
Lower Burrell,
PA
15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd, Former Montgomery Ward and J.C. Penney building.)
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Going to need a 4 by 8 enclosed trailer in July. Hopefully I can get it from your location and make things easy to unload the storage area.
William K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick M
Évaluation :
3
Le client n'a pas laissé de commentaire.
David K
Évaluation :
5
The hood wasn’t latched which we didn’t find out until we were on the turnpike and hit a bump and it flew forward so we had to pull over to fix it in construction,
Jennifer W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Denise B
Évaluation :
4
Very good customer service. Much, much better than my last U-Haul rental. I was charged $27 last time for 7 miles. This place only charged me for what I actually used. I had sent a message last time, but never got a response.
STEPHEN C
Évaluation :
5
Very good
Ugine A
Évaluation :
3
I rented the dolly after 3pm and i get a call at 2pm saying it's due back by a female employee. I took it back 2 hours later and she charged me for 2 days !!!!!! If that was the case I should Jane kept it til the next day and got my monies worth !
Tai H
Évaluation :
5
The original trailer I was to take ended up having a broken wire on the harness. The staff quickly found the issue and it was resolved as quickly as I could move my vehicle to the next trailer over. This is a great location with excellent staff. It is a major plus that we also have our storage unit at this location, so when I need to move gear to and from a show, it's a one-stop shop for everything! The only minor irritation is the person who parks their tractor trailer RIGHT at the edge of the loading ramps at the rear entrance to storage. This can make maneuvering vehicles and trailers more cumbersome than it needs to be.
Jonathan W
Évaluation :
5
2nd time renting from this location, both times had great customer service rep.
Patrick D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erika S
Évaluation :
5
Truck had steering problem and needs to be addressed. The inside was not clean.
michael g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Z
Évaluation :
5
Very friendly people to work with
Gene D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha L
|
Expérience générale
Évaluation :
5
On time, fast service, good job.
Roberta S
Évaluation :
5
The young lady who checked us in and out was very helpful and her assistance was professional
Scott W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard K
Évaluation :
5
Wonderful service! I'm telling a lot of people about the Lower Burrell office. I recommend this office cause of the great customer service and the help that they give. Thx!
lilly p
Évaluation :
5
Well I think the people that work there are super. Really helpful and nice. Merci!
lilly p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn L
Évaluation :
5
The uhaul employees at this location are great and very curteous. They went above and beyond to make sure my trailer was connected right and safe.
Nariesh P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew S
Évaluation :
5
I go out of my way and extra distance to use this location due to the great selection of equipment, extra products always on hand, and amazing friendly service from the people that work there. When I discuss UHaul with people, I don't just recommend Uhaul, I recommend this particular location.
Michael D
Évaluation :
5
Omg the ladies I dealt with on both inbound and outbound were awesome wish I could them better than 5 star
Kenneth H
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILIP H
|
Expérience générale
Évaluation :
1
At this drop off location, I was not made aware of the insurance charge and it cost me $530+ for five days after I was told it was only $40 per day to extend the use of the truck. Why should I have to pay $196 for insurance, which I wasn't told about, to have the truck parked until I secured a storage unit?Therefore, I will NEVER use U-Haul again. EVER! And I rent trucks a lot!
john m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew S
Évaluation :
5
It was an excellent experience. Friendly helpful woman at the Lower Burrell location - talked me through everything I needed to know.
barbara r
Évaluation :
5
Was just a drop off
Debbie C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher S
Évaluation :
2
I was over charged not happy will never use u haul again
Michael S
Évaluation :
5
Dana was very pleasant to work with my needs for storage options
Cheryl R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathryn H
Évaluation :
5
In my opinion the employees and the site are great services very quick like I said the employee was very professional and nice so I would recommend this site to anybody that ask information about a U-Haul
Karen J
Évaluation :
5
Went out of there way in helping me with my trailer rental very knowledgeable on exactly what I needed to get the job done
Keith C
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chandler L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pearl M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry W
Évaluation :
5
The truck failed to start after unloading. Seemed like the battery was weak. It eventually started reluctantly after sitting for a few minutes. Otherwise, it worked as expected.
John S
Évaluation :
5
Priced very reasonable.
Robert M
Évaluation :
5
Windshield needs cleaned.
Joseph J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan H
Évaluation :
5
Excellent friendly staff. Quick check in and check out.
Adam D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelsey O
|
Expérience générale
Évaluation :
5
Good service and nice clean place. Will rent there again!
Richard P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric E
Évaluation :
5
really like it
Stethen K
Évaluation :
5
Joe was amazing. He went above expectations to ensure I got the hitch installed by when I needed it. He was fantastic and I greatly appreciate it!!
Robert H
Évaluation :
5
Nothing it was an excellent experience and i will be back for any future needs. Thanks a million u haul
Jeremy B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn L
Évaluation :
2
Storage was fine but the constant raising of rates was absurd.
Andrew S
|
Expérience générale
Évaluation :
5
My issue comes after the box was returned to UHAUL and has nothing to do with the PA folks who were great. Even though the PA folks picked up the box on time, two days later I was automatically charged for the box's rental for the next month. I contacted UHAUL and the charge was refunded not to the bank it was deducted from (which I used for the rental for about 10 year) but to my Citibank card which I used to send the box from ME to PA. I budget my money very carefully and the faulty transaction has negatively impacted my ability to purchase of fuel oil for my home.
maureen r
Évaluation :
5
It was fast and easy to rent the vwehicle.
Margaret S
Évaluation :
5
Le client n'a pas laissé de commentaire.
kenneth s
|
Online Move In
Évaluation :
5
I have used this location for multiple issues over the past couple years. Staff has always been friendly and very helpful in resolving my moving problems. I would recommend this location for all your moving needs. Trucks, storage, equipment and storage I have used them all
Donald B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy A
Évaluation :
5
A jack stand
Chaz G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher J
Évaluation :
5
Le client n'a pas laissé de commentaire.
edward s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert w
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raymond V
Évaluation :
5
Manager very pleasant,helpful and very knowledgeable and professional. Nothing else needed if they are all like Dana.
bob b
Évaluation :
5
everything went great, they had it done in no time at all.
rich c
Évaluation :
5
I was in the system so It was a fast in and out. Local drop was nice too. I would recommend U Haul to my friends and family. Courtous staff and clean environment.
Mark H
Évaluation :
5
The location is not where I requested I had to go 50 miles out of the way to pick up my rental
Keith R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy O
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katrina M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sam H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erin C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary L
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark j
Évaluation :
5
All of my expectations were met. Clean, secure, reasonably priced. If storage is needed again, U-haul will be our choice.
Bill P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jodie G
Évaluation :
5
The moving company I hired through U-haul was absolutely amazing and awesome! I couldn't have asked for anything more from these guys. They were on time, very helpful, very considerate of my autistic cousin, whose apartment we were moving. I will hire these guys again and again and even privately Heavy Lifting through U-haul went above and beyond my expectations and I was very impressed.
Gerald B
|
Premières impressions
Évaluation :
5
Lower Burrell, U-Haul has a very helpful Staff from my experience. Thank you for all your help, and patience.
Jocelyn F
|
Expérience générale
Évaluation :
4
Stop extra charges
Michael F
Évaluation :
5
Very pleased. Great experience beginning till end. Staff was very pleasant and professional.
JONATHAN H
Évaluation :
5
Don't mess with it. It works very well.
Kalen W
Évaluation :
5
Reserved my rental on line two days before, my rental was ready at the time I requested. Pick up was easy and so was the drop off.
David C
Évaluation :
5
Dana Thank you and your staff for all the help. Can't imagine anyone or anyplace else helping like you. Happy Holidays from Florida Ron Ferdig
Ron F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew D
Évaluation :
5
Dana is awesome we love working with her
joshua s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
COLLEEN E
|
Expérience générale
Évaluation :
5
I Appreciate the great help and service! Thank you for being so awesome!
Larry T
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
WAYNE L
Évaluation :
5
Outstanding customer service very helpful and friendly employees we will recommend to all my friends and family thanks for treating me like family
Frank G
Évaluation :
5
Le client n'a pas laissé de commentaire.
bill b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Silvestro N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc L
Évaluation :
5
The woman who worked there was very pleasant and helpful.
Colette G
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHRIS N
Évaluation :
5
Le client n'a pas laissé de commentaire.
william s
Évaluation :
5
Le client n'a pas laissé de commentaire.
randy s
Évaluation :
5
Le client n'a pas laissé de commentaire.
randy s
Évaluation :
4
The windshield was filthy inside and out. Was very hard to see. Even after using the washing fluid.
Pamela H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana E
Évaluation :
5
Dana, the manager, was incredibly helpful, personable, and professional. A true asset and excellent representative of the U-Haul company.
Bill P
|
Expérience générale
Évaluation :
5
Whenever there was a question or any problem, management was responsive and pleasant to work with.
barbara s
|
Premières impressions
Évaluation :
4
The only issue in two years was the water coming into our unit due to a broken pipe from extreme cold weather. The staff was helpful during this, but it still was not fun since it was close to the holidays. Other than that, I always felt safe visiting the unit , bathroom was always clean too.
Madelyn S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david c
Évaluation :
5
Quick and easy service
seth b
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILIP H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
William M
|
Expérience générale
Évaluation :
3
I inquired about a unit and was told $109+/- now I see on my paper work, I'm going to be charged $169 per month. I won't be staying if this is the case.
John M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mick d
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert M
Évaluation :
5
Absolutely nothing. Maybe include a dozen blankets on orders
Nicholas K
Évaluation :
5
We often rent trucks from here for our business. Staff is nice and helpful. Easy getting in and out.
BRIAN S
Évaluation :
5
Excellent service. Helpful employees.
Martha I
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
carla f
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shannon s
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Megan W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William K
|
Online Move In
Évaluation :
5
Very pleased with facilities. Staff was always very helpful. Would highly recommend.
Andrew L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZACHERY K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill P
|
Premières impressions
Évaluation :
5
I felt confident that my belongings were secure. Super helpful and friendly staff
Gina G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
kimberly b
|
Expérience générale
Évaluation :
4
The storage unit could of been a little bit bigger. I couldn't put my couch in the unit.
Melissa U
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gaye P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina G
|
Online Move In
Évaluation :
5
Always excellent service staff! Very kind, patient, and professional!
Bill P
|
Premières impressions
Évaluation :
5
I would recommend this facility to everyone. The staff was so friendly and helpful. Wonderful experience
denise t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
debra h
|
Premières impressions
Évaluation :
5
The staff are very friendly and helpful. The facility is very clean and very secure. This is the second time I have rented vehicles and the first time for using the storage area. Would recommend to all who need these services.
Teresa C
|
Premières impressions
Évaluation :
5
The manager was very helpful and knowledgeable.
COLLEEN E
|
Premières impressions
Évaluation :
2
It states that the first month is free and we were charged for the first month
Lisa C
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
William M
|
Premières impressions
Évaluation :
5
The management and staff were most courteous and professional to deal with.
Randy W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laquese G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
william m
|
Premières impressions
Évaluation :
5
I'd give this location 6 stars if I could. I used them multiple times for renting trucks and storage units. The facility is well kept, it's conveniently located, but most importantly, the staff is top notch. I'd highly recommend this business for any storage needs, truck rentals, packing supplies, etc.
Robert B
|
Expérience générale
Évaluation :
5
THEY'RE AWESOME!!!
MARCUS N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heidi L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANDREW P
|
Premières impressions
Évaluation :
5
Lower Burrell Uhaul is great!!!!
Amy g
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek F
|
Expérience générale
Évaluation :
5
Staff very accommodating and well informed.
David J
|
Expérience générale
Évaluation :
5
The Lower Burrell location, and the Manager there were absolutely fabulous and very pleasant to work with. A very good experience.
Perry J
|
Premières impressions
Évaluation :
5
Very nice facility. Clean, organized and I love that they have an enclosed area to pull in the truck to unload.
lynne o
|
Premières impressions
Évaluation :
5
This U/Haul has been very helpful to us. We were able to move our daughter back home with one of the pods and then store her possessions until she found a place to live. Everyone there had been very polite and helpful and her things were secure.
Nancy B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy N
|
Expérience générale
Évaluation :
4
Good to go
Adam B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patty C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer G
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Duane H
|
Expérience générale
Évaluation :
1
I had to put in a insurance claim and the employees said that nothing got on my furniture meanwhile my 2800 dollar bed got ruined from something getting on it and melting the paint off..I purchased the insurance and they just need verification from I haul and they didn’t comply what a scam
michael M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mickey N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marianne K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SARANGELIS H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
edward s
|
Online Move In
Évaluation :
5
Staff exceptional
Brian H
|
Premières impressions
Évaluation :
5
Your first question on this is great. Screen recording and posting to the internet. Thanks
James Y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stacey F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle S
|
Online Move In
Évaluation :
5
Nice place
Amie s
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDRA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa M
|
Expérience générale
Évaluation :
4
On a whole the building was clean. Bathrooms were clean, as was the office area. My first storage unit was clean, but when I down-sized, the second one wasn't and I cleaned it up myself. I have seen a few cockroaches in the hall near my unit. I made sure to inspect all my items before I placed them in my car. I understand it's has to happen. Some tenants will transport their "unwanted " guests from their living conditions. I live in a subsidized apartment building and deal with tenants that don't have the same cleanliness standards as I have. But, all in all if I needed a storage unit again, I would use your facility again. Location, price, and convenience are your greatest assets.
Robin D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marianne K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tammy D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher H
|
Expérience générale
Évaluation :
5
Dana and her staff are great! Excellent customer service and very friendly staff!
STEVEN S
|
Expérience générale
Évaluation :
5
Good service. Very clean and well lit.
Lavinia N
|
Expérience générale
Évaluation :
5
MY WHOLE EXPERIENCE WAS WONDERFUL
Chelsea W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel M
|
Expérience générale
Évaluation :
5
You had a lot of choices and everyone there has been very nice and helpful and always answered my questions.
Tracy w
|
Expérience générale
Évaluation :
5
Manager Dana was EXTREMELY helpful on the move in and answered all of my questions without hesitation. This location was extremely clean, and easily accessible.
Michelle L
|
Premières impressions
Évaluation :
5
Nice and professional. No storage rental companies in my area even come close to this service. Thanks for all.
James D
|
Online Move In
Évaluation :
5
In the last two weekends they helped me more than you know!!
Amy g
|
Premières impressions
Évaluation :
5
Great staff!
Anne S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geri M
|
Expérience générale
Évaluation :
5
Very happy with the people and place. Dana was exceptionally nice and helpful!
WENDY E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff W
|
Expérience générale
Évaluation :
5
Everyone was very friendly and helpful.
Lori R
|
Expérience générale
Évaluation :
5
All staff were very nice
Jennifer G
|
Premières impressions
Évaluation :
5
Thank you for a GREAT experience. We moved back home (hometown area) from Arkansas and it was exciting to see this beautiful UHaul layout built on the original grounds of JCP and Montgomery Wards (old.school). It was nice, cool, clean and convenient. Great price and excellent customer service. Thank you!! Without any reservations, I highly recommend this location.
Crystal A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donna H
|
Expérience générale
Évaluation :
5
Dana is wonderful. I highly recommend her. She was very helpful.
Victoria H
|
Premières impressions
Évaluation :
5
Everyone at the lower Burrell uhaul are wonderful people. I would definitely recommend this location to anyone needing to rent a truck, trailer, or storage unit.
Alfie B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ken h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gerorge A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna H
|
Premières impressions
Évaluation :
5
Dana and her staff were a pleasure to deal with. Accommodated my changing trip schedule. Would highly recommend them.
jay s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JILLIAN L
|
Expérience générale
Évaluation :
5
Have not moved in yet. July 7th moving in.
Colleen S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna H
|
Expérience générale
Évaluation :
5
All the staff in lower Burrell pa. Facility are wonderful. Everyone there is always friendly and helpful.
Alfie B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry s
|
Expérience générale
Évaluation :
5
Merci.
Crystal A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISABELLA J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael c
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANNON S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tim c
|
Premières impressions
Évaluation :
2
Employee was very rude. Making an online reservation does not mean you have a reservation and when you show up they do not have what you "reserved". I only continued to use this facility because we were in need of the unit asap or else I would have looked elsewhere.
Casey H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traci Z
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MATTHEW H
|
Premières impressions
Évaluation :
1
Everything was Great there. Dana was always very helpful & easy to deal with.
anthony h
|
Expérience générale
Évaluation :
5
The manager always went out of her way to help me with any problems I had or questions I had. I have used there facility more than once and if necessary I'll use it again.
Carol S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William W
|
Premières impressions
Évaluation :
5
The lower Burrell pa facility is top notch. It is clean and the staff is very helpful. Thanks
scott f
|
Premières impressions
Évaluation :
5
Happy with the the staff and their professionalism Danielle was it always a great help the only suggestion that I might have is that the company have a pair of bolt cutters so when one may have lost their key they would be able to the borrow or rent the Cutters put remove the lock
Kevin G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ASHLEY W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas B
|
Expérience générale
Évaluation :
5
everything went as expected. Cudos to your staff!
scott b
|
Premières impressions
Évaluation :
5
Couldn't ask for anything more. Thank you for your services.
DENNIS C
|
Expérience générale
Évaluation :
4
Needed to move location and was done very easily. Very good staff. Happy holidays. Thanks
Donna L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEROY M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary k
|
Premières impressions
Évaluation :
5
The ladies were amazing
Robert W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori R
|
Premières impressions
Évaluation :
5
Went in for initial visit and desk person was very friendly and nice. She walked me through all the steps. Very easy .
Madelyn S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
cynthia p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather P
|
Premières impressions
Évaluation :
5
You guys rock and you are awesome
Heather G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M
|
Premières impressions
Évaluation :
2
When we arrived the facility did not have have our truck rental or our storage facility rental on file. So we had to go through the whole process which took about 20 minutes. Then after we arrived with our items to put in the storage facility my card did not work so we had to track down a worker to activate my card which then took even more time. The front desk worker was very kind and helpful but the whole process took much longer than necessary since they were not working or in the system.
Jennifer S
|
Premières impressions
Évaluation :
5
Nice place
ALLEN J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristine C
|
Premières impressions
Évaluation :
5
As always the staff is wonderful
Joel M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank R
|
Premières impressions
Évaluation :
4
I walked in to ask a question and the girl picked up the phone and said hello , oh yes I got a few minutes hon. I stood there 2 minutes and walked out.my son went back a few days later and got things taken care of
ROBERT S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Destiny B
|
Premières impressions
Évaluation :
1
Truck wasn't not available or at time suppose to be. Then was told it wasn't available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else's. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your business
Ashley J
|
Premières impressions
Évaluation :
5
Dana was so helpful!!
Sherri T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Domenico T
|
Expérience générale
Évaluation :
3
Don't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.
JANAYA N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bruce s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan W
|
Premières impressions
Évaluation :
5
Very satisfied with my experience! Great on-site team!
Jacqueline S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jocelyn K
|
Expérience générale
Évaluation :
5
My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.
WENDY E
|
Premières impressions
Évaluation :
2
Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there
Dawn J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
michelle r
|
Expérience générale
Évaluation :
5
This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody
kim c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Becky S
|
Premières impressions
Évaluation :
2
Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should've been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!
Donna D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liane C
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jocelyn T
|
Premières impressions
Évaluation :
5
Everything went smoothly and I’ll be back to move again.
Kevin S
|
Premières impressions
Évaluation :
5
Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10
JEROME W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa K
|
Expérience générale
Évaluation :
1
Was suppose to be ready at 2:30 and I think we didn't leave out of there til 3:40 can check photo. (Which made me loose 100 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn't ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn't be used. Oh let's not forget I reserved a storage building as well. Which they didn't have ready to go. And the card to access building didn't work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.
Ashley J
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori N
|
Expérience générale
Évaluation :
5
The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.
Terry M
|
Expérience générale
Évaluation :
5
Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good
linda h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alecia G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessika S
|
Premières impressions
Évaluation :
5
Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!
Steve O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SARA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles J
|
Expérience générale
Évaluation :
5
I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.
joe z
|
Premières impressions
Évaluation :
5
It was nice to get 30 day free storage
theresa b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy R
|
Expérience générale
Évaluation :
5
Amazing
Crystal K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
jason p
|
Expérience générale
Évaluation :
5
Dana is an excellent manager and provides outstanding customer service!!!!
Kris B
|
Premières impressions
Évaluation :
5
Great experience
colleen t
|
Premières impressions
Évaluation :
1
The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100 % untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.
ELIZABETH F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas H
|
Premières impressions
Évaluation :
5
Extremely clean and fantastic access
darlene g
|
Premières impressions
Évaluation :
5
Love the staff.... very friendly and accommodating.
darlene g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachelle E
|
Premières impressions
Évaluation :
5
Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.
charles a
|
Premières impressions
Évaluation :
5
Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.
William H
|
Premières impressions
Évaluation :
5
Pleasure to do business with the manager Dana
Dennis S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly Z
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathleen s
|
Premières impressions
Évaluation :
5
Dana was especially helpful and courteous!!
Steve O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra L
|
Expérience générale
Évaluation :
5
Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful
jocelyn K
|
Premières impressions
Évaluation :
5
The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.
CYNTHIA J
|
Expérience générale
Évaluation :
5
Merci
charles g
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Timothy W
|
Expérience générale
Évaluation :
5
Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!
Kris B
|
Premières impressions
Évaluation :
5
The young lady that took care of my daughter and I was very professional and caring
lisa z
|
Premières impressions
Évaluation :
5
The staff was extremely helpful
JOHN B
|
Expérience générale
Évaluation :
5
Very helpful and friendly to deal with.
JOHN B
|
Premières impressions
Évaluation :
4
I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.
sissie p
|
Expérience générale
Évaluation :
5
Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!
tara j
|
Expérience générale
Évaluation :
5
Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.
Ronald W
|
Expérience générale
Évaluation :
5
Great staff and facilities!
John K
|
Expérience générale
Évaluation :
5
Place is a good addition to lower burrell
Steven A
|
Expérience générale
Évaluation :
5
prompt service, staff was considerate to my rental needs. will be back for future rental needs
JOE M
|
Premières impressions
Évaluation :
5
Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.
Joshua S
|
Expérience générale
Évaluation :
5
Allot easier then I expected
charles p
|
Premières impressions
Évaluation :
4
Xxxxxx
Michael B
|
Expérience générale
Évaluation :
5
Everything was great. Staff were very friendly.
CHARON W
|
Expérience générale
Évaluation :
5
For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.
Bill F
|
Premières impressions
Évaluation :
4
.
Jennifer R
|
Expérience générale
Évaluation :
2
Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,
robert w
|
Premières impressions
Évaluation :
5
Everything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!
Robert R
|
Expérience générale
Évaluation :
4
Professional, courteous
redeemed e
|
Premières impressions
Évaluation :
5
Staff was extremely helpful and units are extremely clean!
Ashley G
|
Premières impressions
Évaluation :
4
Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Merci.
dave c
|
Premières impressions
Évaluation :
5
this facility and the staff were amazing. Definitely would recommend this site to friends and family.
Agia M
|
Expérience générale
Évaluation :
5
Overall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin
anne s
|
Expérience générale
Évaluation :
5
Great service, Michelle was awesome!
Angela H
|
Expérience générale
Évaluation :
5
Very helpful and accommating staff
anne s
|
Premières impressions
Évaluation :
5
Very well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.
Marion G
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
