Customer Reviews for U-Haul Moving & Storage of Lynwood

Évaluation :

5

The entrance/exit aren’t that great but I guess it’s a location thing?

Évaluation :

5

Very nice and helpful

Évaluation :

5

bon

Évaluation :

5

No improvement necessary. Everything was great!

Évaluation :

5

Everyone is outstanding

Évaluation :

3

Employees are great but Customer service needs a little improvement.

Évaluation :

1

Horrible customer service

Évaluation :

4

App didn't work on my android phn. Had to use employee apple phn. Took 1 1/2 hrs before I got vehicle. Uhaul Calling references was a pain because some people don't answer unknown numbers. Why they don't just text them instead? Inside door handle didn't work side door of van Why it doesn't say u can only rent thru the app at this location?

Évaluation :

1

she over charge me i return the equipment the same way i got it its not fare i got over charge

Évaluation :

4

I was not ready for the new way to pickup the trucks, but I encounter a very helpfull attendant. After returning the Van, I had a mis-understanding with the other attendant, but then we turn very courteous with each other, all is well that ends well........

Évaluation :

5

Very friendly Everyone knew exactly what they were doing without having to look anything up on the computer.

Évaluation :

5

Great customer service, my equipment and truck was available.

Évaluation :

5

I can't recall her name but the lady who works here at this specific location was AMAZING. Very friendly, outgoing and multitasked with customers it was impressive. I'm glad she works there! Perfect location, very clean and well maintained.

Évaluation :

5

= ) Thanks = )

Évaluation :

5

very helpful

Évaluation :

3

Really didn't use the U-Haul truck, a alphabetic lock combination was on it. Couldn't even open the back storage part, had to drive from one location to the other just to drop the truck back off without using it due to I received the alphabetic code later down the day. Also still waiting for my reimbursement of paying for the truck and didn't use it.

Évaluation :

5

This location has a lot of equipments, trucks and trailers.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Waiting time, and customer service is extremely poor at this location. You see a lot of "That's not my job" attitude by the employees, and only reason I come here is because is close by my house. Otherwise I will surely go else where

Évaluation :

3

All the vans were broken into and the van I rented allmost broke down on me and it was on E when I rented

Évaluation :

1

Kevin was very rude and not friendly. The Wi-Fi connection in the office was not helpful and they insisted on having me checkin through the mobile app which delayed my time there. Then he made a comment about not being patient after I calmly explained their system was experiencing an internal error. When I was finally issued my cargo van I told him that the low tire light was on at which he raised his voice with irritation saying he put air everyday in those vans and there's nothing wrong with it and that it will disappear after I drive. I expressed I wasn't comfortable driving in it and he rudely replied if you don't want to drive it then you're gonna have to stand in line and wait to have it swapped out. I was already delayed enough to get to my event and felt intimidated by him that I left and decided to put air in the tires myself. Customer service was very poor and he didn't care that he was issued a cargo van that was not properly inspected.

Évaluation :

5

Great customer service the man with the tattoos he went step by step how to set up everything online

Évaluation :

5

Lever gone and I mean EVERYONE was helpful and respectful.

Évaluation :

5

Customer service very friendly and helpful

Évaluation :

3

The trailer itself had one bad strap that was holding on to dear life. The employees had me waiting outside for almost 30 minutes until they realized I was waiting for them to load up the trailer. One of the employees noticed me but went on inside the building and then moving vehicles around.

Évaluation :

5

When going long trip, they need to ensure that the vehicle and it's update are clear with the customer so that the customer understands that going long distance that they should be told that an oil change was conducted and the type of inspection that is conducted. I experienced a moment of uncertainty with an oil change being conducted, and not being aware of the actual commitment of the oil being changed because the percentage for the oil was at zero, which indicates there is no viscosity left in the oil and the oil is not thick enough to cool the engine When going at high speeds and long distance. The engine will seize and they will be stranded wherever they are headed so it would be imperative to let the customer understand what has been done to the vehicle prior to them, excepting it when all a customer does is look at visual Scratches or dents but they're not told about any of the equipment that will get them or their belongings to point B. Also when calling the facility in which you are working with that, they have ample personnel to answer the phone and not beyond their personal phones to conduct business and nor customers calling in and being put on hold for an hour or more, that's just not professional. the staff, however how great people I'm sure as I've had great experiences with them, but they have to have a little bit more counter action with the customer to put the customer at ease, and when a situation goes awry that they're able to contact somebody in a professional, timely manner as most calls when calling into the facility, either goes on answered because they use their personal phones or they don't have the correct number and have to go through another prompt on the phone before being placed on hold for approximately 15 minutes each time before you actually get through to somebody who may or transfer your situation to the right person. Professionalism is a must and training if anything about conducting personal business with the customer via the companies number or the phone call in which they are using to contact somebody and not align that has been neither disconnected or no longer use .

Évaluation :

5

Todo bien

Évaluation :

5

I came in for auto transport and the staff was beyond excellent and the equipment all worked perfectly well

Évaluation :

2

I had issues with my rental and couldn't get a discount for my time that I had to deal with the issue.

Évaluation :

1

They are a gangster taken my money

Évaluation :

2

Horrible service and had a difficult time getting my truck eventhough I did an online reservation. I still had to wait an hour in the store to get it all done. Plus when I reserved online I made sure to put return store in Whittier and when I got there they said that I couldn't because of an error. Made me waste more money and miles that were unnecessary.

Évaluation :

3

Have customer parking instead of parking on the street. Let people know if they return their trucks after the office is closed the entrances will be closed off except one entrance on imperial hway. More customer service

Évaluation :

5

Mayra is an amazing manager. She goes beyond to help customers with the uhaul needs

Évaluation :

5

Went for an auto transport and everything was excellent with the staff and equipment

Évaluation :

5

I love my Lynwood store, customer service is second to none. The employees are friendly, helpful and don't mine going the extra mile for the customers

Évaluation :

3

More human interaction. I usually have a staff member walk me around the equipment. This time I did not do so and there were "needs" (i.e. low tire pressure) that needed to be addressed.

Évaluation :

5

They always have an auto transport when I need and the staff are always professional

Évaluation :

1

Drove 66 miles and I was charged for 269 miles. Odometer did not work. Engine line on. I was told someone will call me to discuss so I can explain the side of story and so far I received a bill for over $300. I will place a dispute with my bank tomorrow

Évaluation :

5

All U-Haul location are the Best in the West coast

Évaluation :

5

Keep doing a perfectly perfect job as is.

Évaluation :

5

Me gusto por el trato y servicio y sobre todo el precio gracias

Évaluation :

1

When I returned the truck I was accused of something that I didn't do. He kept accusing me until he asked me if I had gotten the insurance. I said yes then he said it was ok. I had a bad experience with the employee and didn't like the app processing one bit.

Évaluation :

4

New system of renting is confusing. App needs working on. But otherwise good.

Évaluation :

3

The ladies that work mornings are amazing and very helpful. The manager sucks. My issue is that I left a message and communicated with one person and someone else would call me about the same thing. I felt like we were going in circles and it frustrated me completely. The staff worked with me when I couldn't make my payment and I was out of town. I just felt that the manager was not a helpful person and was out of touch with what was going on in her store.

Évaluation :

2

Something about the miles and inspection on the truck should be done with employees and customers before and after rental...

Évaluation :

5

The truck that I rented had roaches in it

Évaluation :

2

Workers are rude

Évaluation :

1

Your equipment has to be clean and properly ready to drive in a safe way, I had experience mechanical problems and it was a waste of time

Évaluation :

5

Good service

Évaluation :

3

Some rude workers.

Évaluation :

4

More smiles when customers walk in to pick or drop off equipment

Évaluation :

5

N/a

Évaluation :

4

To not have people download the app to complete a rental to have it all done at the location.

Évaluation :

5

Everyone was nice and understanding

Évaluation :

5

= )

Évaluation :

5

I don't like that a live person can't check you in. I had to check in on the internet. You should have both options.

Évaluation :

1

The app recommended this location! I stop using the location due to the poor customer service I've experienced in the past!

Évaluation :

1

WORSE SERVICE EVER IN MY YEARS WORSE U-HAUL WORKERS THAT NEED TO BE INVESTIGATED KEVIN WAS HIS NAME

Évaluation :

3

I rate the facility as average because I was robbed and lost almost $20 000 worth of my personal property that I did not receive compensation for.

Évaluation :

5

Mayra is an excelente manager with any matters

Évaluation :

5

This is my first time doing business with U-Haul, and I NEVER THOUGHT!!!!!!(((((( that doing business with U-Haul would be SO Easy, and Convenient!!! Had my husband, and I known ALL these years, we're Retirement Age, we would have used it many years ago, and would have faired for the better. And the prices are EXCELLENT!!!

Évaluation :

5

Thanks for the overall experience

Évaluation :

5

No comment

Évaluation :

5

I had been there before, and everything was fine. So I went back.

Évaluation :

3

All the machines by the doors are confusing. Frustrating.

Évaluation :

4

After all the issues i has with uhaul pick up in San Bernardino!!! So stressful entire process pick up and no trucks available at 4 am as I needed !!! It was nice that I'm my city the people there was nice and understanding ans I'm not sure if the young woman that helped me but she was very nice and professional especially becuz I heard and entire upset customer and she handled that very well !!!

Évaluation :

2

Our unit got broken into TWICE and the insurance has yet to process our claim or take any accountability.

Évaluation :

3

I just didn’t receive the size I requested and it was over priced

Évaluation :

5

Thanks to all team of Lynwood UHAUL. It's a good place to rent or storage. Thanks to the manager Maira. She is very nice end helpful.

Évaluation :

5

My stay at U-Haul were Fantastic and Miss. Mayra Canchola were always so nice and kind and made sure that everyone were always pleased.

Évaluation :

1

No order of service....low staff and you have to understand outside staff are really RUDE. While talking to inside staff, they just come in and interrupt without even excusing themselves or apologize for their actions.

Évaluation :

1

They are running a scam on me. Bottom line

Évaluation :

5

Muy agradable lugar, solo que las puertas no servia el automático

Évaluation :

3

The hours of operation at times made it very hard to get things out. Also very disappointed when I went to move out they informed be I would not be getting back a refund of the amount I paid for and never used. It appears your company double dips....they charge me for first 2 weeks of September while renting it out to someone else. That is very dirty business. I will never use Uhaul again based on this experience.

Évaluation :

3

When i arrived i got the online move in my unit was some how inuse wich sucked because i really had no place to put my stuff had to take it home and leave it in my truck outside because my land owner doesnt have space for me but then i had to go back and they ended up changing my unit because someone decided to move in mine they were trying so hard to make me upgrade my storage which i didnt really need

Évaluation :

3

I moved out August 17, 2022 Storage unit was paid up to August 20th 2022.

Évaluation :

1

I paid for a full month & moved out 10 days before the next month payment yet U-Haul doesn’t provide a prorated amount if you’ve paid up & I PAID ON TIME!

Évaluation :

3

Uhaul facility was cleaned…Reservations I shared my belongings and why I needed storage…upon arrival, they gave me a top storage for a washer & dryer; there seems to be a disconnect between reservation & the store, communication is key to any business and it’s not happening

Évaluation :

5

Very good Customer service, like the location only one thing the management needs to do is prépare enough parking spaces for customers.

Évaluation :

3

You need to install lighting in the bigger storage units.

Évaluation :

1

We can't access the facility when they had told us that we could 24/7 go in our storage. We had asked beforehand and so we left to load the uhaul 10" truck. To our surprise it was closed, every single time that I input the code it would says access denied so we decided to call the GM number on the board. And it was no use. When she finally answered she referred me to customer service. Waiting for 40 minutes, Tony from customer service tried to help as much as he can on his end, when on the line with him he told us to contact the GM again. And so I did, she kept hanging up on my calls a and then after another few more calls she finally turned of the phone. And so we had no choice but to leave the truck and take off because next day I had to work and 4 am. I can't keep on waiting for her to keep on ignoring the situation. It was a mess, we got there at 7pm and left around 9 it was cold and we were freezing. A very bad experience and to finish it off we where not the only ones waiting there other customers all concerned and confused on why was it all closed. The extra charges on the rental and everything needs to be fixed too. Just unbelievable the first time getting the storage in that area and will be the last time. I don't know if I want to again go to one of uhaul locations and get a self storage after this. So disappointing.

Évaluation :

4

was sufficient.

Évaluation :

1

Need an elevator. All the Big storages are upstairs on the second level didn't find that out until after I paid for the storage & lock & the worker was looking downstairs for the unit So now I was charged an extra day for the U-Haul truck & found a different location with a unit

Évaluation :

5

Customer service was amazing thank you for all your help would like to give the ladies at Lynnwood 10 stars 🤩

Évaluation :

5

Explained everything I needed to know it didn't make me happy to hear about the debit card situation I needed a truck too. But couldn't get one because my debit card is not connected to a bank

Évaluation :

5

My pleasure great customer services and friendly staff

Évaluation :

3

Only issue was trying to get stuff upstairs no elevator

Évaluation :

5

Staff that checked me in was super helpful and kind! Appreciate him!

Évaluation :

5

I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.

Évaluation :

5

If you reserve online be sure it's not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won't be able to get your lock or have it placed inside.

Évaluation :

5

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Évaluation :

5

Excellent

Évaluation :

5

Merci.

Évaluation :

5

Very understand in the final analysis. Thanks.

Évaluation :

5

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Évaluation :

5

I love this location of lynwood very clean and efficient

Évaluation :

5

Pretty good experience. I cant believe it

Évaluation :

3

You guys need some light in those units.

Évaluation :

1

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Évaluation :

5

I would recommend this facility U-Haul

Évaluation :

2

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

Évaluation :

2

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

Évaluation :

5

Great staff!

Évaluation :

5

Very Good Experience

Évaluation :

2

Was told to purchase a lock for $10 cause lock I had I couldn't use then I couldn't use lock I spend $10 on ended up using lock I had originally brought with me was not able to get refund for.

Évaluation :

5

Great customer service!

Évaluation :

5

Very nice people and very nice customer service

Évaluation :

4

No hassle...Very professional Manager.

Évaluation :

2

Not clean.

Évaluation :

4

Amazing customer service

Évaluation :

5

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Évaluation :

5

Great working with them

Évaluation :

5

It was great working with them

Évaluation :

5

Great experience

Évaluation :

4

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Évaluation :

5

Awesome experience!

Évaluation :

5

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

Évaluation :

4

Customer was good,

Évaluation :

3

I appreciated the courtesy reminder calls.

Évaluation :

2

Customer service was terrible. I would avoid this place.

Évaluation :

3

We didn't see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren't removed before delivery.Had to go and buy pliers to remove

Évaluation :

1

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Évaluation :

5

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Évaluation :

3

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Évaluation :

3

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Évaluation :

5

Nice experience

Évaluation :

1

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Évaluation :

5

Great service

Évaluation :

5

Excellent service.

Évaluation :

2

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

Évaluation :

5

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

Évaluation :

1

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

Évaluation :

5

uhaul experience was great! seamless from start to finish!

Évaluation :

5

Thanks

Évaluation :

4

Y

Évaluation :

5

Excellent service. Much better than the UHaul location in North Boulder, CO

Évaluation :

5

Great place and help when I was having a bad day

Évaluation :

4

This facility has been helpful, clean and always has someone to assist with every need

Évaluation :

1

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Évaluation :

3

Had issues with my move-customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Évaluation :

1

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Évaluation :

5

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

Évaluation :

3

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

Évaluation :

4

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

Évaluation :

5

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

Évaluation :

5

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

Évaluation :

2

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Évaluation :

1

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Évaluation :

5

Thanks for your excellent services.