I ordered the truck for a 7pm pick up and when I arrived at the location the keys had not been placed in the 24/7 box. I had to be at a work event the next day at 7 am but was forced to wait to come get this truck when the location opens at 7am. I was then late to the work event by 2 hours. Major inconvenience. What is the point of 24/7 pick up if it's not ready for the customers
Teresa MeyleCustomer Reviews for U-Haul Moving & Storage of Madison
(Off Gallatin Rd Behind McDonalds, Between Neely's Bend and Due West)
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Services dans cet établissement :
Pour nous contacter
121 Moving Center CtMadison, TN 37115
(Off Gallatin Rd Behind McDonalds, Between Neely's Bend and Due West)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHN FLEMING- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Denise Grady- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jacquelyn Macri- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Johnna Norris- Évaluation :
- 5
John needs a raise! That guy was on it. Great job.
Bryan Wyatt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rucker Chunn- Évaluation :
- 5
They were very helpful and apologized for the run around we were put through.
Bradford Rupert- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CAMILLE ALSTON | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
anthony amanoni- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nethla Mitchell- Évaluation :
- 5
Nothing for this location. I have rented from several stores in my area and this on by far is the best. The lady upfront (cant remember name, red head) was the nicest employee. I run a collision center and wish that my employees were as easy to deal with as she was. Great job!
Aaron Martin- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
William Lacey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gloria Talley | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Miller- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
George Shrokman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terry Smith- Évaluation :
- 5
It was a pleasure to work with John. He had excellent customer service and was very friendly. He made sure all my questions were answered which put me at ease during the entire process. I highly recommend working with UHaul and this manager.
sheena rojas | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
MARY ARD- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
bairon flores- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandy Dover- Évaluation :
- 5
All is good. Check into storage and truck return both were quick and easy. Storage is clean.
David Boulier- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Husbands- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tiffany norfleet- Évaluation :
- 5
Very friendly and quick service. I recommend using the App to complete rental process as it speeds up process.
David Brandt- Évaluation :
- 5
I rented a van for a one-way trip. Everything was quick and easy, and the gentleman at the counter (who I believe was the owner of this location) found a way to save me some money by changing the dropoff location. I would definitely use this U-Haul location again.
Nathan Parker- Évaluation :
- 3
This was the 3rd location we went to for the truck rental. The staff was fine. The overall experience was horrible. Not having what we needed, sending us to locations claiming ro have the trucks and items we needed delaying our move, and ultimately caising us to have the truck longer than we expected which incurred more charges. I won't be using Uhaul if 8 ever need to move again.
Shannon Thompson- Évaluation :
- 3
Check in process took a very long time. Outside area quit crowded.
Leslie Dyer- Évaluation :
- 3
I drove off the lot in a 10ft rental truck and noticed after I got less than 100 ft away that the front windshield was cracked from 1 side to the other across the bottom of the driver side over to the passenger side and up to the top of the windshield, very dangerous but I returned it for another rental
Timothy Smith- Évaluation :
- 4
The experience at the first store was horrific I know they experienced the tornado but the website still says that they're open till 7:00 and when I look called they said they were at the office was open till 7:00 so then when I went there at 5:30 they were closed so I had to drive my RV all the way to the place that had the trailer I needed and Madison that was another $20 in gas I had to spend not to mention in the worst time of day to travel but at that store everything was good they treated me Fair I'm just concerned about the time and the extra $20 I had to spend to get there when you advertise that you're open to a certain time people count on that I realize their experiencing technical difficulties with all the tornado damage but that shouldn't change the fact that whatever time you're advertising online and whatever time the recording saying is what time you should be there till the lady that I talk to a customer service said they should have been there till 6:45 it was 5:30 and there was nobody there
Darrell Murch- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Keonya Russell- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jessica Bradford- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Erika Stephens- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Eric Torstenson- Évaluation :
- 5
John W was a great customer service rep. I did have some issues with the emergency brake on the car hauler activating during my travels when I struck a severe bump on the road. However, John did honor taking 1 day off my daily charge bill for my troubles in having to wait for U-Haul roadside assistance to fix the emergency brake.
John Morganstern- Évaluation :
- 5
Very good and fast service!!!
James Etheridge- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rhonda moses moses | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Kotzur- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
CHERYL ANDERSON | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Driss Maazouz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
richard stewart- Évaluation :
- 5
I had a great visit!
Christopher Crockett- Évaluation :
- 3
Great location. Very friendly attendants.
Lura Cummings- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RITA WILLIAMS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chance Broussard- Évaluation :
- 5
The app glitched during rental return, but overall transaction was good
Terrence Gibson- Évaluation :
- 2
It was very difficult to find the after hours return vehicle key box. Maybe put up a sign to make it more clear as we walked around property searching for the correct location to place the keys after check in.
Raul Cortez- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Nicolas Jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eboni Williams- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LATOYA DAVIS- Évaluation :
- 4
My husband was pulled over because the light over the Tag was out and we got a ticket that's the only issue. I feel as if it was a big I convince as a customer. All trucks should be inspected and things should be repaired or replaced they rent trucks out
Ericka Alexander- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamika Lee- Évaluation :
- 5
The person that greeted me at the counter, and took care of me, was very articulate and nice to work with. They were very helpful.
Mike Olech- Évaluation :
- 5
I originally attempted to rent from White's Creek Pike in Nashville, TN and they were unreliable and unprofessional. Their equipment was broken. They did not show up for work on time. They are the reason I had to switch my reservation from their store to 121 Moving Center. The service at 121 Moving Center was great. They helped changed my reservation the same day. I received my 26' uhaul and dollys from them.
William Gerhardt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joe Kimling- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Starks- Évaluation :
- 1
They literally shut and locked the door on me when I tried to return the trailer at 3:50 so that I had to come back the next day. Then an employee got rude with me when I was able to return it. 10 out of 10 do not recommend.
AARON WALSH- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eugena Gaines- Évaluation :
- 5
Can’t remember the name of the people who helped me but I got done early with my stuff and called and changed times last minute
DUSTIN ALLEN- Évaluation :
- 5
Rien
VALENCIA JENKINS- Évaluation :
- 4
check pivot points to properly with load ensure working, check straps to ensure same length, have them check air pressure to ensure at proper inflation for load. ours had none of these things correct. Had a significant issue finding place to air up tires on dolly, pivot did not work and had major issue getting one side of vehicle strapped down. Pivot not working caused front of vehicle tires to turn to make curves and turns.
Richard Kimmel- Évaluation :
- 4
This is the location that the faulty trailer was towed to. Did not visit in person.
MICHAEL LOPEZ- Évaluation :
- 1
The truck was clean but didn't have a ramp. I know that I have rented trucks before that had ramps so it was extremely hard and frustrating trying to load the truck so I just returned it and my and went to Penske and got a different truck. I would only recommend only if you don't need a ramp. The customer service was great just the ramp missing made it a horrible day!
LATOYA MILLER- Évaluation :
- 1
It was horrible customer service that I ever had !! They didn't wanted to charge my debit card even tho it was an option in their monitor for debit card I reserved it online with my debit card and just because I reserved it online with my debit they didn't wanted to give me a truck !!! They said u should pay with credit even I paid for it!! Can't wait to happen again to do a liggal action against lady that worked there !!
Reza Tabrizi- Évaluation :
- 5
Great group of guys and women
TASHAUN JONES- Évaluation :
- 5
The manager was great. All of staff had above exceptional customer service!
William Sparkman- Évaluation :
- 5
Both team members were great getting us checked in and then helping us get ensure the trailer was properly hitched/electrically attached to my vehicle
Joseph Hanks- Évaluation :
- 4
Left brake light and signal were out during use.
Jacqueline Harris- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Javier Avalos- Évaluation :
- 3
The truck drove horrible, the driver side door wouldn't close unless you slammed it. Truck was dirty.
Lisa Ramey- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
KATHY HOLMES- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Savitria Pillow- Évaluation :
- 5
These folks were great. In our time of need they delivered. They understood our situation and were as helpful as they could be.
Joseph Cancialosi- Évaluation :
- 4
Very nice and attentive personnel. Would use them again!
Javier Avalos- Évaluation :
- 5
The employees were very helpful and considerate ...the trucks we rented were clean and well maintained.
Deanne Dewitt- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Randy Johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
sally webb- Évaluation :
- 3
Over charge. No following up. Not friendly staff. Equipment is always dirty. Always a long pick up process
lindsey morris- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roderick Bridgewaters- Évaluation :
- 2
The truck had a horrible smell that we had to endure the whole ride from Nashville to Knoxville. It had been cleaned and an air freshener in it but the horrible odor of dead animal or wet dog. It was a horrible experience
Rachel Ketelle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JERROLD BROWN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bryan Mitchell- Évaluation :
- 5
Not to much!! Staff was very good and friendly!! Did install very quickly and on time!!
William McDonald- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Pointer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Katie Hesser- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Anthony Davidson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandon Dobbins- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
brenda farley- Évaluation :
- 5
All okay by me. Seamless.
JOHN LOVIZA- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jonteze Coleman- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Morgan Caselberry- Évaluation :
- 5
I didn't know what to expect but it was a good experience.
Joseph keith- Évaluation :
- 5
Well...I just learned today that I was charged $1 per mile for being 41 miles over our allotted number of miles. I think that is pretty poor...especially considering we told the manager that the truck leaked in the heavy rains we drove through and got several of the boxes wet and we didn't raise a stink about it.
KATHY EBBERT- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Meyer- Évaluation :
- 3
I had to return the next day to get the wiring rerouted and to have some trim pieces installed properly. Even though they corrected these problems and gave me a partial refund I don't think I would do business with this location again.
Mike Thornton- Évaluation :
- 1
Check engine light was on and truck bounced continuously when under braking. Unable to fill up truck at gas station due to seal not forming around the pump. Truck smelled continuously of marijuana. Will not be doing business with U-Haul in the future.
Bradley Bennett- Évaluation :
- 5
Great team and awesome rental van. Exactly what we needed for a day of shuffling items to and from storage!
Brent Meredith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Husbands- Évaluation :
- 5
Everything was great
Kim Crutcher- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jonathan key- Évaluation :
- 1
I brought the trailer back after business hours and they charged me 5 times the day rate for it. Never again will I rent from that location. Never again. I want my money back.
JAMES HART- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tony Clouse- Évaluation :
- 3
Best way to improve is talk to or get rid of John firks (or firsk or frisk). The guy should not be at a counter allowed to deal with the public. I walk inside for my 0800 appointment at 0801 yesterday morning to pick up a trailer. My father in law and myself are waiting for someone. John walks in and I said howdy how are you today? The guy did not even respond. So my father in law ask him how he's doing. And he mumbled something, which neither of us heard. So I approach the counter and get hollered at like I'm a child, "just give me a minute, I'm not even clocked in yet". To which I said "how was I supposed to know that". And he didn't say anything until after walking around and pacing like he was having a terrible day… at 0800 in the morning. I grabbed John Walkers business card and then the guy started acting like a civilized individual. No reason to treat some poorly like that. I've used U-Haul multiple times in multiple cities and states. This is one location. I will never go back to. Plain and simple.
Cam Rivers- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
MARK THOMPSON- Évaluation :
- 2
I reserved a hand truck with my truck rental and went to what has to be the biggest U-Haul facility in Middle Tennessee on my move day only to be told that no hand trucks were available. The concept of a reservation was too difficult for the employees at this location to understand and I had to complete a 7 hour, 2 story move with no hand truck. They offered no solution whatsoever and couldn't have been less helpful. I gave 2 stars since the truck was clean at least.
Thomas Henry- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Steven Acuff- Évaluation :
- 5
The facility that I rented the storage unit from is truly the best I've ever had the pleasure of doing business with.
Ernest Rhyne | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
BRENDA FAULKNER | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Heather Dow | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANTORIAN MOORE | Premières impressions- Évaluation :
- 5
I came to this facility with semi truck try to back it to my unit the manager John helped me and make it easy for me I highly recommend this location
DJAMAL MAHAMAT | Expérience générale- Évaluation :
- 5
Thank. You John . Superior customer service
Tiffany Buckley-Bradley | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matt Kilburn | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brittany Yates | Premières impressions- Évaluation :
- 5
John, Kayla, Zoey, Troy, and a new girl I literally just forgot her name she worked sat 6/24/23, were all very helpful, caring, friendly, patient, understanding, after 3 yrs being there they kinda became family. They are absolutely a great crew and I will never forget them. They were still professional yet they were people just like me and that made ALL the difference in the world to me. I would recommend this particular store to anyone and everyone!!!! THEY ALL ARE A ABSOLUTELY, WONDERFUL TEAM
Patricia King | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kurt Weinfurther | Expérience générale- Évaluation :
- 3
There where trailers in front and was not able to drive up to it .
Leah Freeman | Online Move In- Évaluation :
- 5
Great group of guys and ladies. Keep up the good work. Thanks
donna ford | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kelly Johnson | Premières impressions- Évaluation :
- 4
Manager came over and trained and coached in moment
BENJAMIN CHRISLU | Premières impressions- Évaluation :
- 1
I always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends
Kisha Meek | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Rolin Mains | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Xanthi Diamond | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mark juvera | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
john walker | Expérience générale- Évaluation :
- 4
The code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.
Beverly Messmore | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
James Burau | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jerel Perry | Expérience générale- Évaluation :
- 1
I tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring
ANGENETO GIFT | Expérience générale- Évaluation :
- 5
Nice ppl very helpful .
Lacrieshia Mitchell | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
justin hammonds | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALAN JOLLY | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Floyd Campbell | Premières impressions- Évaluation :
- 3
The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.
Camille M Schmidt-Wallin | Expérience générale- Évaluation :
- 5
Mr. John Walker was very friendly and helpful.
Deborah & William Kirk | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
EUGENIA ROBERTS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Wurth | Premières impressions- Évaluation :
- 5
I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff
FELICIA DOTSON | Expérience générale- Évaluation :
- 5
The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility's. I would recommend everyone at this location. Thank you guys for the excellent work.
marquari KELLY | Premières impressions- Évaluation :
- 3
Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with "late fees" because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I'd need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Merci.
Kristine Mains | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Dion Hasson | Expérience générale- Évaluation :
- 5
Efficient, friendly, cooperative
Barbara Schmus | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Hector Valdez | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roxanne Tatum | Expérience générale- Évaluation :
- 5
I would rather not be messaged at 2am . otherwise all was good.
Roxanne Tatum | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
shellie warren | Expérience générale- Évaluation :
- 4
While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.
Barbara Schmus | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cynthia Leatherwood | Premières impressions- Évaluation :
- 5
I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful
FELICIA DOTSON | Premières impressions- Évaluation :
- 4
After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.
Sally McCutcheon | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Karen Baker | Expérience générale- Évaluation :
- 1
I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.
shelia pugh | Expérience générale- Évaluation :
- 5
Fabulous! It will help us a great deal to have this fir a while.
Camille M Schmidt-Wallin | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RUBEN OCHOA | Premières impressions- Évaluation :
- 1
storage has homeless people living in it and it reeks of dead body that has not yet been discovered
TASHA BRADLEY | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHERYL MCDONALD | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHACOYA BRANCH | Premières impressions- Évaluation :
- 3
The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.
Sally McCutcheon | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mary Weston | Premières impressions- Évaluation :
- 5
Ty. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺
debroah Claytor | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Amber Young | Expérience générale- Évaluation :
- 2
Muy mala atención al cliente por parte de los empleados
Jacobo Martinez Avendano | Premières impressions- Évaluation :
- 5
I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks
JOHNNY WILLIAMS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LEWIS EPLING | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STEPHANIE ANTHONY | Premières impressions- Évaluation :
- 1
I tried to call the manager for months. He never called me back and when I went to the location, he was never there.
ELIZABETH SPEARS | Expérience générale- Évaluation :
- 3
Need more staff in the store. Abnormally long wait times!
Kristina Zagame | Expérience générale- Évaluation :
- 4
Great place to get a truck and storage easy access friendly staff fast service
Karl Ward | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rhonda moses moses | Expérience générale- Évaluation :
- 3
Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.
Jean Heflin | Expérience générale- Évaluation :
- 2
Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..
sherita hardy | Expérience générale- Évaluation :
- 5
The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.
Jeoffrey hance | Premières impressions- Évaluation :
- 5
The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!
Debra Coffey | Expérience générale- Évaluation :
- 2
Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.
Kevin Wallenhorst | Expérience générale- Évaluation :
- 1
We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.
Erin Pruneda | Premières impressions- Évaluation :
- 3
Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.
kirk roberts | Premières impressions- Évaluation :
- 1
My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228
andrew johnson | Premières impressions- Évaluation :
- 4
The guys went out they way to help
steven crawley | Premières impressions- Évaluation :
- 5
EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.
Evan Walker | Expérience générale- Évaluation :
- 5
Fast easy courtois
Tanya Ray | Premières impressions- Évaluation :
- 3
The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.
MECHELL SIMONEAUX | Expérience générale- Évaluation :
- 4
Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.
KEO CARTER | Expérience générale- Évaluation :
- 1
Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.
Joan Moore | Expérience générale- Évaluation :
- 2
They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.
QUINNA HOGAN | Premières impressions- Évaluation :
- 2
My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed
Stephen Sobolewski | Premières impressions- Évaluation :
- 3
Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple
Donald Johnson | Premières impressions- Évaluation :
- 5
I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.
Vera Flowers | Expérience générale- Évaluation :
- 5
Anytime I called up there everyone was always helpful.
sherrell bond | Expérience générale- Évaluation :
- 1
Management was rude and offered no assistance to help customers
temeshia prince | Expérience générale- Évaluation :
- 5
I just want to say that you all are awesome. Thanks for being there in the times of need.
linda hunter | Expérience générale- Évaluation :
- 5
The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.
Lee Esther Williamson | Expérience générale- Évaluation :
- 5
I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Merci!
Jeoffrey Douglas | Expérience générale- Évaluation :
- 2
The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract
Darryl Bennett | Expérience générale- Évaluation :
- 5
I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.
Chynette Gilkey | Expérience générale- Évaluation :
- 4
They employees were super nice and always answered my questions. They were very efficient!
VEASHA ROBINSON | Expérience générale- Évaluation :
- 3
Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.
Cathrine HARE | Expérience générale- Évaluation :
- 2
CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!
Janet Kruder | Expérience générale- Évaluation :
- 1
Worst service ever never will do any kind of service from your company again
Charlene Zambella | Expérience générale- Évaluation :
- 4
Other than wishing for an elevator opposed to an access ramp, it was a great experience.
Jeremy Joseph | Expérience générale- Évaluation :
- 5
Everyone is very helpful and Mike is professional and personal.
will campbell | Expérience générale- Évaluation :
- 1
Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.
Marla Martin | Expérience générale- Évaluation :
- 5
Great service
BRIAN CATE | Expérience générale- Évaluation :
- 5
very good to work with
Buddy Kelley | Expérience générale- Évaluation :
- 1
Staff was very hard to get a hold of. I moved my belongings to SpaceMax
Katheryn Sullivan | Expérience généraleServices supplémentaires à cet emplacement
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