They really help my family and I.
melissa wooden | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Manassas Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tyler is Awesome 😊
ALEXANDREA KAITLYNE MICHELLE MOORE | Premières impressionsExcellent customer service in my experience and a top notch facility.
Marlin Brandys | Expérience généraleThe manager was resourceful and help us because we had awful experience in Manasa's UHual. In 10 minutes he resolved our situation and give us good solutions to work out to our storages.
Alexander Gomez | Premières impressionsEveryone was very kind and helpful. Ronhda made sure that ever detail was taken care of with my truck and storage unit. She was very kind and courteous. Best place in town to rent a truck and storage unit. Storage area is very clean has easy access with 9' ceilings.
gregory Mann | Premières impressionsGreat, speedy service!
Heather Poirier | Premières impressionsGreat people people
thomas blume | Expérience généraleAlways Help full. Thank You
Hannelore Hansen | Premières impressionsThe staff were all excellent. I couldn't find a key to a padlock & the gentleman was able to use their blog cutters & cut it off. Johnny Neccessay was a pleasure to work with.
Joseph Libassi | Expérience généraleSelena is amazing!!!!!!!! Courteous Friendly Customer driven!!!! Perfect Rep for your busines
Debra Beale | Premières impressionsThe general manager at uhaul manassas helped us tremendously and made our traveling experience such a breeze. And we will definitely be coming back to uhaul for all our moving needs. The uhaul in arizona was such a help as well, they helped us load our car on the tow dolly it was so helpful. Thank you to all the staff and people at uhaul for all the help in our move.
miguel nolasco | Premières impressionsThe staff was friendly and courteous, kudos to the staff!
RICHARD MALDONADO | Premières impressionsJohnnie and his staff took very good care of me! Staff are very friendly and professional! Thanks everyone!
Lisa Speed | Premières impressionsEverything was good 👍
Elsis Rodriguez | Expérience généraleJohnnie and his team were friendly and accommodating during each interaction.
Matthew Augustine | Expérience généraleThanks for providing a storage service.
YOLANDA STONE | Expérience généraleFrom the renting process of the truck and vans to securing the storage, each step went smoothly and the staff were so helpful and professional. Thank you Johnny, Josh, Ethan, you all made my move so easy on this old lady. Plus your climate control storage is is always clean and convenient, love it.
Dorothy Kim | Expérience généraleThank you is so good 👍
Elsis Rodriguez | Premières impressionsI was impressed with the overall quality of the facility. Professional services
MICHAELANTHONY MORGAN SR | Expérience généraleI have had this storage unit since 2015 and I moved out of it on 4/27/2023. My billing cycle is the 20th of every month. I asked the office staff prior to moving out (I stopped by the office on April 19th, 2023) since I was moving out one week after the billing date if the rate would be prorated and the office staff told me yes, but the owner would have to take care of it and that he had seen him do it for others when they closed out their account. When I went to office to close out my account, I encountered Robbie Necessary who apparently was the owner. He was more concerned with telling us how he could have matched the price on the truck we had to move (as we went with one of your competitors because the rate was so much better) and that when we needed another truck he would give us a discount since we were such good, long term customers. When we closed out the account, Robbie did not provide me with a close out receipt and when I asked about the proration, he told me no, that he did not prorate. I asked him "so, I've only had the storage unit for a week and I have to pay for the entire month?" He was dismissive and told me "sorry, that's Uhaul's policy" and walked away. I told him he needed to make sure that he educated his staff because that is not what I was told a week ago. He wanted me to describe who I spoke to and when I did, he was adamant that everyone i described didn't work for him and walked away from me again. He was more concerned with talking to a young female that was behind the counter with him. He made it a point to tell me and my husband that he looks after her like "her daddy". I found that to be very disturbing. I also believe it is completely unfair that I am being charged for an entire month when I only had the unit for one week. I will be following up with a call to the corporate office on Monday.
CHRISTIE LOVELESS | Expérience généraleThe lady that cleans the building is friendly and also very nice.She alway has a smile on her when I see her in the building.
bonnie messenger | Premières impressionsVery helpful staff. Very accommodating. Was able to use a special offer to save on my purchase. Excellent experience.
DENEENMARIE ROGOWSKI | Premières impressionsthanks so much for your help and assistnce
Brandi Taye | Premières impressionsGood facility. Clean and well lit!
Byron Lewis | Premières impressionsI was in South Korea for one year and I was so satisfied by the excellent service from here. The staff was always friendly , kind, and helpful even after business hours. I appreciated all the hard work they do. It was nice coming back home to see all my household goods protected.
Pearl Brown | Expérience généraleJohnny (manager) was very helpful with acquiring the unit, taking me to the unit & very professional.
Joseph Libassi | Premières impressionsEveryone at this location is friendly and helpful. Merci!
Patricia Malarkey | Premières impressionsGreat experience!
BILLYMARK RASNAKE | Expérience généraleEverything was perfectly fine. Thank you For your help. Cruz M Arias.
Maria Arias | Expérience généraleThe customer service was very helpful polite and knowledgeable and even though they were busy every person was communicating and handling everything in a professional manner when I left the site I reflected back was like wow they are such a great team and I just smiled and thought to myself more businesses should be like those guys in there the way everyone worked together and the atmosphere was such great vibes they freaking rock hands down to the U-Haul team at Chantilly just love you guys
Jenie Jones | Expérience généraleNathan helped us a lot.!! He was kind and respectful which I loved it.!! He made the whole process easy and fast.!!
Daniel MoralesIraheta | Expérience généraleJohnnie Neccessary was exceptionally good
KATHERINE WANGELIN | Expérience généraleEveryone sweet and helpful. Management has went out the way for before
Ashley MORRIS | Premières impressionsThe person, Johnnie Necessary,who helped me was excellent.
KATHERINE WANGELIN | Premières impressionsExcellent service! From the staff to the service rendered was great for me. The staff are professional, friendly and helpful.
Oluwatosin Arojo | Expérience généraleRiona was especially helpful in walking me to my storage unit and demonstrating the access card procedure and was very friendly.
Sonya Taylor | Premières impressionsI had an issue with the timing of my rental unit because of a unforeseen medical condition. When I called thinking only a manager could handle my problem and expecting a lot of rejection and red tape but it wasn't so. MUCH to my surprise, your worker "Rico" helped me immediately and told me what needed to be done. She was absolutely helpful/professional and so was the counter guy when I came to the store. My only regret is that I didn't she Rico to thank her personally. It is my hope that you will share my gratitude with her and this location! #HappyCustomer
Lamar Turner | Expérience généraleWe all go through difficult situations and circumstances in life. During this times and seasons, do not forget that your personal belongings are a portion of your entire being and lifelihood. Therefore, if you want a safe and secure place to keep your belongings during the most difficult times of your life, or need transportation for hauling your things, then, I recommend U-haul storage for all your storage and moving needs. The staff are very courteous, friendly and helpful. I experienced an outstanding customer service from them. Give them a try!!
Christiana Adjei Acquah | Premières impressionsI have had some issues with trailer rental from you but not for my new storage unit.
Lamar Turner | Premières impressionsOverall I feel my possessions were secure and available whenever I needed access.
CLARENCE MARTIN | Expérience généraleThe facility was always clean and felt secure everytime I visited my unit. Every staff member I encountered over the last 3yrs, from office team to cleaning crew was always friendly and helpful. I'm extremely glad I chose Uhaul for my storage needs.
Porsha Womack | Expérience généraleThe Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand
Coral Tusso | Premières impressionsThe management was well-mannered, very friendly and accommodating. So far, the experience was excellent.
KHOSROW KHOJASTEH | Premières impressionsThe employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer
Nicole Williams | Expérience généraleOnly recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm
Vicky Nixon | Expérience généraleThe site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.
janice mcneil | Premières impressionsIt is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply "pick up the phone directly and say a short guide." If you ask for your understanding, please wait for a while. ." Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Merci.
TAE-SEOK CHUNG | Expérience généraleJohnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.
Jermyn Franklin | Expérience généraleClean and easy to access storage area. Never had issues with this facility.
Luca Di Girolamo | Expérience généraleAmazing checkin experience
Jacob Rupe | Premières impressionsAll was great! Best costumer service!
Ginger Woods | Expérience généraleThis manager and his team are the best!
Joseph Nti | Premières impressionsThe staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.
JOHN CHARLES PITFIDO | Expérience généraleFriendly, caring, helpful!!! Thank you so much for everything!
Julia Kelly | Premières impressionsSuper costumer service , made sure I was taken care of from start to finish getting my unit
Ginger Woods | Premières impressionsI actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF* **ONLY USE UHAUL FACILITIES IN THE FUTURE**.
Sibyl Biggers | Expérience généraleFront desk staff were very friendly and professional
Dane Hughes | Premières impressionsI was overall happy with the facility
Roman Gerasimov | Expérience généraleAlways been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.
Mike Mancil | Expérience généraleGood staff. Very helpful
Anthony Lewis | Expérience généraleS.O.
LB PARKS | Premières impressionsFriendly and helpful staff.
Annette Phillips | Expérience généraleI have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!
Tracey savoy | Expérience généraleJohnnie is great.
JOSEPH KWAME NTI | Expérience généraleManager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I'm already being recorded in store, what was the issue?. "Jennifer Davis" assistant manager on duty called DM "Johnny Necessary".
James and Lyshawn Allen | Expérience généraleYo recomiendo a U-haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U-Haul.
EMILIA CANIZALEZ | Expérience généraleI've done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!
Lisa Speed | Expérience généraleThis place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.
AMYANNE DOUGLAS | Expérience généraleThis facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I'm sure I'll use them again in the future.
Nancy MacDonald | Expérience généraleShift lead was super helpful and informative about the process.
Annette Phillips | Premières impressionsThis is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.
helena estes-johnson | Expérience généraleMuy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 梁梁梁
Gladis flores | Expérience généraleI was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Merci encore!
MiAnn Townsend | Premières impressionsEven when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.
Serigo Rodriguez Alonzo | Expérience généraleAwesome facility and customer service. I will miss their business
CORLIS MCCLENDON | Expérience généraleExcellent customer service! Ethan was great and the Manager , she is so awesome!
Ara C Aviles | Premières impressionsVery professional, helpful, knowledgeable and just all around exceptional service!
Mercedes Generette | Premières impressionsNa
Jumoke Holden | Online Move InGood customer service
Seung Nam | Premières impressionsMelva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L
Mary Louise | Expérience généraleI've done business semi-regularly here. I like the entire staff.
John Coulter | Online Move InBest storage facility I have ever used !!! And I have used many in my lifetime of moving!!
Pamela Knight | Expérience généraleBest place, ever; the staff are friendly and very helpful.
helena estes-johnson | Premières impressionsMelva, was great all the way across the board!!! She's the reason for the excellent ratings!!!
Jamil Torin | Expérience généraleFRIENDLY
gwen Purcell | Premières impressionsManager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.
Steven Wood | Expérience généraleGreat staff, very helpful and great facility.
Mark Allen | Expérience généraleBest storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!
THOMAS LENEY | Expérience généraleThe U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL FELDER | Premières impressionsGreat service. I will strongly recommend U-Haul
Mauricio Pineda | Expérience généraleAlways good to work with this location.
Deborah Dismuke | Premières impressionsAwesome Company!
WILLIAM POAGUE | Expérience généraleMe gusta el servicio que me an brindado siempre que llegaba tienen excelente personal
Nancy Mayora Tellez | Expérience généraleHad a wonderful check in, very convenient, great service
Harmony Biscoe | Premières impressionsI’m very impressed with u-haul
WILLIAM POAGUE | Premières impressionsExcellent service à la clientèle. Staff is very friendly and knowledgeable.
Ebony Stubbs | Premières impressionsMelva Rae and her staff are the best!!!
Gretchen Riley | Expérience généraleNeed more areas for dumping of trash. Staff helpful and friendly
Frederick Jackson | Expérience généraleNo issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.
Ciara Maxwell | Expérience généraleFacilities were very good and the customer service was also really good, too.
Vernon Pringle | Expérience généraleThe only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice Moulin | Expérience généraleThe only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice Moulin | Expérience généraleProfessional staffers, very friendly people.
Gerard Tribie | Premières impressionsMuy buena la atención. El personal fue muy atento.
Marco Ibeibarriaga Solari | Premières impressionsWas very good place to store belongings
Barry Phillips | Expérience généraleMelba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
Angela Belcher | Premières impressionsMelba was great! She’s so accommodating!
Bernadette Santos | Expérience généraleJohnnie was extremely helpful and amazing the whole day.
Brittany Webb | Premières impressionsThe manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.
ALAN PAYNE | Expérience généraleWhile the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.
Walter Kroptavich | Premières impressionsMelva and other staff are very nice and helpful. Clean facility
Marive Cailipan | Premières impressionsProfessional manager very helpful
Jason Lerch | Premières impressionsMelva the manager is the best! The staff is too. Great facility and great people all around. And clean!!
Yvonne Gleason | Expérience généraleNice service
Maria Buchert | Expérience généraleI don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.
Adriana Harris | Premières impressionsGreat service
daniela lynn | Expérience généraleVery clean and well kept. I will use again if needed in the future.
Debbie Ciscel | Expérience généraleGood experience The lady that helped me was very knowledgeable efficient and kind
franca fabbri | Premières impressionsVery neat and clean. The supervisor/owner was very kind.
Thomas Bolvari | Expérience généraleI was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.
MICHAEL VALENTINE | Expérience généraleEVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS
Dale Robinson | Premières impressionsLoved Melva and her staff!!
Kleen Livin | Expérience généraleMy family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,
Anthony Kimbrough | Expérience généralePerfect location and friendly staff
Jose baez | Expérience généraleI highly recommend this U-Haul location! Very friendly and didn't nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.
Brian Daniel | Expérience généraleVery helpful and easy transaction
james heo | Expérience généraleMelva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Porsha Womack | Premières impressionsU-jail was great and helpful. Ex-wife not so much😣
Michael Polo | Expérience générales/o
Bobby Reel | Expérience généraleGreat service and very helpful staff.
james heo | Premières impressionsThanks
Bogdan Hornea | Premières impressionsThese guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.
Shannon Rew | Premières impressionsEfficient. Courteous. Thank you!
KATHRYN SCHELL | Premières impressionsThis is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.
Mary Louise | Expérience généraleMelva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou
Mary Louise | Premières impressionsHelpful staff! Easy access for upstairs unit!
Michelle Douglas | Premières impressionsLa atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.
Elizabeth Duran | Premières impressionsGreat staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn't think to ask. Great experience.
KARL SMITH | Expérience généraleGreat service. No problems.
george mcpherson | Expérience généraleI got good addistance , melva was excellent
Rati Lamb | Premières impressionsAlways WELL STAFFED and courteous assisting customers!!!
Sibyl Biggers | Expérience généraleExcellent Courtesy and fast help!
Karen Patterson | Premières impressionsAucun
Akash Rehman | Expérience généraleA very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.
JEFFREY LUNSFORD | Expérience généraleI am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.
Debra Evans | RéservationGreat service
Denise Thompson | RéservationThe representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.
angela machuca | Expérience généraleWould rent there again, staff very helpful.
Abby Hayes | Expérience généraleService was great
Mark Powers | RéservationI did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.
Joffre Arias | Expérience généraleI was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items
angela machuca | RéservationThe front office was very slow even for minor purchases.
Gillian Economou | Expérience généraleAn above average storage facility.
Paul De Furia | Expérience généraleVery satisfied with the facility and staff
Tony Escobar | Expérience généraleThe manager is fantastic and I always felt safe coming to get my belongings.
LAUREN DALEY | Expérience généraleMelva Rae is the epitome of a great manager. I would steal her to my company if I could!
GABRIEL DJINN | Expérience générale