Customer Reviews for U-Haul Moving & Storage of Masterson Station

2 043 évaluations

2425 Merchant St   Lexington, KY 40511

(859) 309-5729

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(859) 309-5729

2425 Merchant St
Lexington, KY 40511

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything went very well. There's no need for improvement. The staff was great. They were very polite, respectful and great attitudes. I would love for them to do my transaction all the time. Thanks, to St Clair & your staff

carolyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J.  |  Expérience générale 
Évaluation :
5

Versailles UHaul could not provide the truck we had reserved, but these guys jumped in and got it done. 3d time we've used this location, each time exactly as expected.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C.  |  Premières impressions 
Évaluation :
4

First truck had a dead battery but they found us a replacement quickly

Nicole K. 
Évaluation :
1

Pulled in and the lady said her phone was dead so she couldn't check me in so she told me to just leave it and they would email me a receipt. This was a one way rental from Florida to Kentucky and I returned one day early! Today I got a $50 clean fee. I did not leave any trash in the truck. It was raining when we unloaded- and some leaves got tracked in. For the amount of the rental-normal weather related mess should be covered. I called the location to see what the extra $50 was for and the lady told me what it was for and I questioned her she said “that's how they do it”. If the check in ladies phone would've been properly charged she would've opened the truck and let me know and I couldve borrowed their broom and swept the leaves out hut she just told me to leave it.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chet W. 
Évaluation :
5

The trailer we rented had not been cleaned up. It had broken auto glass nails screws and other material left in it.

Neal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C. 
Évaluation :
2

Hard to get out of and they charge my credit card twice for the same bill. Make sure the mobile key lock box is able to get to easier and not frozen up with ice.

William R. 
Évaluation :
4

Passenger side door didn't close properly. Rubber around the door frame came off mid-trip. Seemed to be an old truck.

Katherine M. 
Évaluation :
5

This was the easiest thing I've ever done

JESSE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia L. 
Évaluation :
5

We cannot express how WONDERFUL our experience and time spent at the Merchant Street UHaul and storage has been and continues to be!! Absolutely the best!! Keone, the Asst Mgr, is absolutely the nicest and helpful. He goes out of his way to accommodate us, always with a smile and friendly!! Thank you Keone for making this long process of relocating the most pleasurable and beautiful memories!! Every time we enter the lot, we are greeted with such a warm feeling. Everyone is super!!

David D. 
Évaluation :
1

There's not enough room here to explain the terrible experience I had with this nightmare situation. I had to go there 3 times, exactly 3HOURS of driving then the GM told me that $100 would be taken off the final price but that didn't happen. Then I had an appointment tomorrow then they called today for me to come in so I had to drop what I was doing and go right then because otherwise I had to be there at 7AM which was not possible. I already had to move everything around on my calendar to make the appointment that I had tomorrow at 10:15! I WOULDNT RECOMMEND THIS PLACE FOR ANYTHING WHATSOEVER!!! That's the experience in a nutshell. There's more to the story but I'm done with all of it. THAT UHAUL LOCATION SUCKS!!!!!

David M. 
Évaluation :
3

My initial attempt to get the hitch installed wasn't great. Somehow, the online system allowed me to schedule at a later time than the location is able to do the install. This is the fault of the system and not the employees. However I drove to the location from out of town for no reason and had to reschedule. I did reschedule and was able to get it installed without further issue. The communication wasn't great all-round but the actual install was good and I would recommend it to someone else with the understanding that they should call to schedule instead of doing it online.

Meagan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

s/o

Virgil F. 
Évaluation :
5

Brie was truly wonderful! Answered all my questions and made my day so much easier. Definitely recommend Brie and the rest of Masterson station team for all your u haul needs! Excellent!!!

misty c.  |  Premières impressions 
Évaluation :
1

Absolutely terrible customer service took 30 mins to even find my truck and staff was not willing to help and seemed uninterested in helping.

Daniel D. 
Évaluation :
5

The manager and associates are always helpful and attentive when visiting the store and calling to get rates for storage and trucks.

Nadia C.  |  Premières impressions 
Évaluation :
5

Great staff. They always go above and beyond for the customer. Definitely recommend!

demetric h.  |  Expérience générale 
Évaluation :
5

I can't say enough good about this service. Kate was my primary contact person and was truly wonderful. She was excellent with communicating and taking care of anything needed. It is largely due to Kate that I had such a great experience. Although every one from the call center to the storage location was extremely helpful and pleasant. It is my hope that this is my last move but if needed. I would definitely use the service again!

linda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don S. 
Évaluation :
5

Wonderful staff, brand new truck, would definitely rent again if needed...

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalysa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sher h.  |  Expérience générale 
Évaluation :
5

The check in process through the app and then at the desk is maddeningly slow and repetitive for someone that has used you before. It is easier to get pre check than get approved to rent a truck. And I only have to that every five years.

Christopher M. 
Évaluation :
5

All of the employees here were very nice and helpful! I accidentally reserved a storage unit that was too small for my items and they were able to get me into a larger one with no issue. The lady took the time to walk us around the facility to make sure we knew how to use everything and where everything was. They were laughing with us and each other which I also liked because you could tell they were having fun as well! Great group of people and huge clean facility.

Amanda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

I can't think of anything to improve on. The man that helped me was very knowledgeable and friendly. I would definitely recommend this uhaul location. Thank you for such good customer service.

Page R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darin r.  |  Expérience générale 
Évaluation :
5

Vlad in Lewisville TX and Kate in Lexington KY were both amazing for the Uboxes! And both Moving Helpers (TX In and Out No Doubt and KY All Hands In Moving) were awesome too! Thank you for making my out of state move so easy.

Chris R. 
Évaluation :
3

Personnel were kind, but the uhaul interface to schedule appointments set me up for a wait (not dropoff) and when I arrived I was told that was not possible, so I had to get a Lyft to an appointment I had scheduled 4 hours later. My initial appointment was cancelled and moved forward, which is fine, but despite essentially 6 weeks' notice, they still didn't have the parts they needed and I had to drive out a second time to get the wiring harness installed (over an hour round trip each time). The wiring harness was supposed to take 45 minutes max but took over 2,5 hours, so I was late getting back to work. There just needs to be some tightening up of the ship from top to bottom so folks working on the front line don't get left in the lurch.

Habib S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie K. 
Évaluation :
5

Aucun

Danny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Very nice and friendly customer service. Thanks

lynn M. 
Évaluation :
3

Fix the truck. Airbag sensor going off, broken window handle, broken dash control buttons, and cleaning the truck would be a nice touch. Also a piece of trim was missing on passenger side and right rear view mirror would not stay in position.

Andrew K. 
Évaluation :
5

Excellent service. Knowledgeable staff. Worked to make our experience smooth and easy. Quick to get us out the door with the correct equipment for our needs. Will definitely be back. Recommend 100 %!!

Doniella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY P. 
Évaluation :
5

The amount of furniture pads provided was excessive and a bit inconvenient to keep up with and move around.

miranda R. 
Évaluation :
1

This was one of my worst experiences with U-Haul, and I've moved a lot in my life. First, the original pick-up location did not exist, so we were sent to this location across town, saying our equipment was waiting there for us. When we finally got there, they did not have the tow dolly or the furniture pads we had reserved. Our plans had to totally change which caused much stress. I do not plan on using U-Haul ever again.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny S. 
Évaluation :
3

I had to ask somebody to unhitch my trailer, being 76 it was too heavy for me to do it.

Larry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIJAH L. 
Évaluation :
1

Very unhelpful when it came to trying to get my original price. I was overcharged $296.80. just told that it would not post and I would be giving it back up on drop off. Once I dropped it off and it already posted and I was told there was nothing they could do about it. They referred me back to the original pick up place they again told me there was nothing they could do about it. Then I was given the 800 number. And after being put on hold for 30 minutes I was on

Austin C. 
Évaluation :
1

My initial quote for 11 27$ was supposed to include the dolly. I picked the dolly up from a different location and got charged for it I was told that that charge would fall off in my original agreement would come into play when I got to Oklahoma it has yet to happen it is not pending it has posted.

Austin C. 
Évaluation :
5

very easy process

Carol W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
3

Store was scheduled to open at 7am but employees did not show up until 8:20am. I had an 8am pickup appointment and the delay was unnecessary. Otherwise, the staff were friendly and helpful, and the equipment was in good shape.

Patrick H. 
Évaluation :
5

The employee that helped me yesterday was top notch. He was very professional and kind. Will always recommend his location.

blake s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
5

I did t rent from Lexington, KY because it said 0,99/mile. So I checked to see how much to pick up in Pikeville, KY. It showed a larger up front amount but didn't say anything about it. Then I was charged $1/mile. This is misleading. I paid a lot more that I anticipated.

Stephanie H. 
Évaluation :
5

A more simple way to retrieve key from self service lockbox.

Ramel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
4

Tow/haul button did not work so I had to drive with it on all the time. This impacts the fuel usage and I couldn't not change it!

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Halie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zac C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ebanie H.  |  Premières impressions 
Évaluation :
5

Nice place to rent 👌

William J. 
Évaluation :
5

Nice people

DWIGHT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JVAUGHAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayla L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordell S.  |  Online Move In 
Évaluation :
5

All good

Bill G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordell S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika D. 
Évaluation :
5

I will be using them for now on the staff is awesome

Jodi L.  |  Expérience générale 
Évaluation :
4

Make on line rental bit easier to use.

Dave S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

We are very thankful for all the assistance we received at both facilities to make this move. The staff very helpful They were a blessing to us, thank you

HECTORMANUEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
5

The 10 foot van I rented had airbag problems. There was a message on the dashboard saying to check the airbag and a red light on the dash was lit up concerning the airbag. The message covered up the odometer so I couldn't see the mileage I drove. Also the little light with the symbol of a trailer being towed would not go off when the button was pushed. The airbag thing might be a safety issue.

Terry B. 
Évaluation :
5

Excellent service

Ampire N. 
Évaluation :
5

It was all god and easy!

Toni E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O.  |  Premières impressions 
Évaluation :
5

Brooks is an excellent general manager! If I have ever raised any concerns, he has addressed them immediately. His staff also treats me like I am a valuable customer. I feel secure with my belongings in this facility. I am in a different state now but some of my things are in this storage unit and I don't have to worry about it being broken into. I would like to thank Brooks and his staff.

greer r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel E. 
Évaluation :
5

Great staff

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN M. 
Évaluation :
5

Saturday morning staff was excellent to work with. Will use U-Haul again and will be my first choice. Thanks, Andy Champion

Marland C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIJAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
1

Over charged will never use again

Dakota H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Excellent service. The staff was very friendly and helpful.

Troy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan S. 
Évaluation :
5

💯%

CURTIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamarko H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelse S. 
Évaluation :
3

No help to park a trailer.

Nitin A. 
Évaluation :
5

Awesome staff!

Pamela H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Excellent service à la clientèle

Kelvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raveen D.  |  Expérience générale 
Évaluation :
5

👍👍👍👍👏🏻👍

Abdurrahman Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTORMANUEL C.  |  Premières impressions 
Évaluation :
5

I rent from this location all the time because of their customer excellent service. I did have problems with the lights on the trailer this time, but,I will continue to rent from this particular location .

Wanda M. 
Évaluation :
5

It would have been nice to have a ceiling light in 10x 10 space. So you could see thing better.

Charlotte B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VONDA L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tona H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leantonette W. 
Évaluation :
4

It should be in Uhaul policy to automatically refund the truck deposit upon return of the truck.

Teresa V.  |  Premières impressions 
Évaluation :
5

Thank you for the reminders, and the understanding that times get hard !!

Charmaine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Merci

Christine F. 
Évaluation :
5

Excellent service à la clientèle

Deborah R.  |  Premières impressions 
Évaluation :
5

The only thing I would say about my experience here was it's really difficult sometimes to get anyone to answer the phone. This is still a Five Star Facility!! Very clean and secure with easy access!

Zola G.  |  Expérience générale 
Évaluation :
5

Super satisfied with the service provided by the night shift crew only thing that could make this experience better would be lower prices on storage

Michael V.  |  Premières impressions 
Évaluation :
5

Staff was friendly, knowledgeable and helpful.

Heather A.  |  Expérience générale 
Évaluation :
5

I have used many storage and uhaul facilities and this has been my best all around experience. Brook was a e some and the most kindest helpful person.

Lisa G.  |  Premières impressions 
Évaluation :
5

I paid for my storage unit on Sept. 9 for a month. I went to the facility multiple times that day and had no issues. The very next day I go and my code doesn't work, says access denied. So, I went home. I went back on Thursday, Sept. 14, and, again, was denied entry. I went to the office and the GM looked it up in the computer - I had been "moved out" the same day I paid to move in, Sept. 9. The unit showed vacant in the computer and the person more recently registered to that unit wasn't me. The GM was there that morning and was a major help. He took me to my unit and fixed it in the computer. Not being able to access many of your valuable belongings is a terrible and scary feeling. I was told "sometimes the computer just moves you out." I have a signed rental agreement and receipt where I paid. My code worked the first day with no problems and has not worked since. The GM assured me the problem was fixed. As a result, I'm driving nine hours from South Carolina back to Lexington for the second time in three days just to get everything out of that unit. It's not worth the risk. I am, however, grateful the GM took care of the problem and for his help.

brandon r.  |  Premières impressions 
Évaluation :
5

Great staff and quick service

Adrianne B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isaiah Y.  |  Premières impressions 
Évaluation :
3

I've been waiting for some type of communication from them about the storage but no one has ever written me back or giving me a call back there was no problem with the storage except that I left a year ago and for some reason they had a bill for me saying that I was still there and I had already ended everything...

Charisse W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P.  |  Premières impressions 
Évaluation :
5

Great place to have a storage unit management and staff was great

Angela C.  |  Expérience générale 
Évaluation :
5

The manager and staff where great and easy to work with.

Angela C.  |  Expérience générale 
Évaluation :
5

Merci

James B.  |  Expérience générale 
Évaluation :
5

I just need it to be known that after I paid for dumpster use and rented a pickup from U-haul to haul things to the dumpster yesterday some nosey customer stop and harassed me about using the dumpster I paid for. Maybe U-Haul should institute a mind your business clause.

Charles P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R.  |  Expérience générale 
Évaluation :
5

Mr Brooks was very professional and helpful!

Nicolas H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

orvis k.  |  Expérience générale 
Évaluation :
5

Friendly and very helpful staff members. We recommend this facility very highly!!

Mitch b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank A.  |  Premières impressions 
Évaluation :
5

Very nice service and safe

Richard M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY A.  |  Premières impressions 
Évaluation :
4

We had to take our daughters items and put them in storage during COVID. I work out of the country and she came to stay with me during and most of the lack down. Uhaul storage was excellent space to keep her items. The only challenge is it was difficult to make payments online. The line was often down. We had to send someone to pay in person. Making payments easier for people out of town/country should be looked into. (We wanted to use a USA credit card) When we called were told the system is down. This was a challenge of us .

phyllis b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen J.  |  Premières impressions 
Évaluation :
5

The restrooms were cleaner than any other business restrooms, and the staff members were excellent.

Mark W.  |  Expérience générale 
Évaluation :
5

Staffing is awesome! Thank you!

Stephan L.  |  Expérience générale 
Évaluation :
2

Was there when I needed them

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMEIAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan L.  |  Expérience générale 
Évaluation :
4

Helpful.

JaSeana B.  |  Premières impressions 
Évaluation :
5

My experience at U-Haul self storage was amazing! Our arrival was seamless, though there was some confusion with the access code to keycard switch. There also seemed to be some confusion with the alarm system, as alarms kept regularly going off. That said, staff were EXTREMELY courteous and helpful in alleviating confusion and upgrading my unit upon request. We received a full tour with many helpful notes. The customer service was truly wonderful. I also really appreciate the furniture-share "waste not" area, where folks can leave any furniture they'd like to give away. This is a hidden gem (and wonderful to divert waste to the landfill)! It is also nice that there is dumpster access for customers. My unit was clean and ready. Overall, a great experience!

Julia G.  |  Online Move In 
Évaluation :
5

Staffing went over and above to help with our needs. Merci

Stephan L.  |  Premières impressions 
Évaluation :
5

Staff and storage was magnificent!!!

jamie t.  |  Expérience générale 
Évaluation :
5

Very friendly staff!

kimberly v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
5

My experience started out really frustrating, but the staff made it right. For some reason, when I tried to complete my move-in online, the app automatically downgraded my storage reservation to a smaller size. We didn't realize until after we loaded a ton of our stuff into the unit that there was no way it was all going to fit. After a long day of moving, I was at my wits' end a little bit... But thankfully, Keionne was able to get me another small unit for the rest of our stuff with no trouble at all and we got everything in there after just a few more minutes. He was really kind and made things way easier. Next time I want to book with the staff at the location rather than online. The app and website seem like they'll be convenient but they just made things confusing. On the other hand, Keionne deserves a big shout out for sorting out our situation (and dealing with me crying because I was so stressed, haha), and then also Megan, who was helpful as well. Thanks y'all! I hope U-Haul invests more money in its great staff members and less in its tech--you deserve it!

Aimee D.  |  Premières impressions 
Évaluation :
5

Manager was fabulous.

Rodney W.  |  Premières impressions 
Évaluation :
5

The box and move supply store is also a plus…very well stocked, and easy to access with convenient parking for loading up.

Vicki S.  |  Expérience générale 
Évaluation :
5

Appreciate the fine service from Brooks, Trina and Crystal. Merci.

Arthur P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W.  |  Online Move In 
Évaluation :
2

I was told i had mobile access to get my storage but after 6 calls i found out that specific storage didn’t do mobile access so i had to keep all my stuff in the moving truck and wait the following day to move my stuff in storage because i had to pay during business hours.

Mariah G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D.  |  Expérience générale 
Évaluation :
5

Mr. St. Clara was excellent in helping me.

Sue M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anders A.  |  Premières impressions 
Évaluation :
5

Uhaul superseded my expectations for a storage. My items were secure and remained in great condition. The facility was always clean, even the bathrooms. The staff were friendly and willingly to help whenever I needed them to. I will definitely store my belongings with them again if I need to.

Kenyetta P.  |  Expérience générale 
Évaluation :
5

Amazing!! Very friendly and respectful. Will put a smile on your face. Best place to rent a storage unit.

Halie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zola G.  |  Premières impressions 
Évaluation :
5

Thanks to Brooks for helping to make the process easier!

tanjie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic Y.  |  Expérience générale 
Évaluation :
5

The service I received was excellent. They are really friendly and helpful here. I have recommended this facility to several people already and will continue to do so in the future.

Kimberly C.  |  Premières impressions 
Évaluation :
5

This is not your average storage. The staff is always very helpful. The facility is clean and secure. I know my belongings are safe! I have a lot of sentimental things and I count on U-Haul! When I hit a rough patch I can always count on this storage. Especially Sinclair he understands life has unexpected things that happen, he has even went above and beyond and help me with payment plans to get my storage back on track so I can save my belongings!!!! I would definitely recommend this storage to anyone! Thank you to the staff and St Clair for going above and beyond in customer service and carrying about the customer not just another unit #!!!

Felisha C.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly and they answered all my questions and concerns thank you again

Vera J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester G.  |  Expérience générale 
Évaluation :
5

The staff there is wonderful I would recommend everyone I know to go to this storage facility

Maurice N.  |  Expérience générale 
Évaluation :
5

Ms Trina was amazing

MELINDA B.  |  Premières impressions 
Évaluation :
5

Some of the most friendly people very helpful and customer focused

juanita m.  |  Expérience générale 
Évaluation :
1

The customer service at this location is non-existent. No one ever answered the phone when I needed assistance. It took an entire month to process my move-out request resulting in further billing and late fees. The staff was never friendly or helpful the few times I was able to speak to someone.

KATHRYN K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRISTAN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenny e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda H.  |  Premières impressions 
Évaluation :
5

Great service fast moving process noon

juanita m.  |  Premières impressions 
Évaluation :
5

Brooks St. Clair has been extremely helpful, courteous and professional. I will highly recommend anyone who needs storage to contact Brooks for assistance, I am very happy with my multiple experiences at the facility. Scott D

scott d.  |  Expérience générale 
Évaluation :
5

Staff was great in getting my storage rental setup. They made sure I was taken care of. Storage area was super clean and well lighted.

William T.  |  Premières impressions 
Évaluation :
5

Responsive staff. Called the New Circle Lexington location first and the man who answered the day I rented didn't have anything. He was wonderful and kind and referred me to this location. They were great also. Very impressed.

dan k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M Liam N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester G.  |  Online Move In 
Évaluation :
5

From my first contact with the kind gentleman at New Circle Rd who didn5 have a small unit for rent and referred me here I was impressed with the staff at both locations. I arrived very close to closing time and they still took the time to help me and stayed over to make sure I got setup. Much appreciated on a stressful day.

dan k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda B.  |  Expérience générale 
Évaluation :
5

Your staff was beyond helpful and nice! What great group of people y'all have running the place ! I will tell everyone I know to use this location for storage

TONYA W.  |  Premières impressions 
Évaluation :
5

I have nothing but excellent comments regarding my experience with U-Haul and Storage of Masterson Station. From the moment I entered the facility until my last interaction with staff, and a gentleman by the name of Sinclair, everything was extremely pleasant, highly professional and accommodating. The facility is super clean, well-lighted and I always felt safe there. I would highly recommend U-Haul Masterson Station to anyone needing this type of service.

Claudette J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna J.  |  Expérience générale 
Évaluation :
5

The staff were extremely friendly and helpful. I was not having a good day and they made it a little brighter. I really needed that kindness.

Sally W.  |  Expérience générale 
Évaluation :
5

Staff was very helpful.

Jacob M.  |  Expérience générale 
Évaluation :
5

Me Encanto su cervicio

JOHNNY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda B.  |  Online Move In 
Évaluation :
5

Storage facility was great, price was great too. Just employees there needs to say hello and smile . .

hakan e.  |  Expérience générale 
Évaluation :
5

General Manager Brooks St.Clair and his staff at UHaul Moving and Storage at Masterson Station exhibit 110 % when it comes to customer service. They helped me through a difficult and trying time making my move back to my hometown joyous. Thank you again!

James P.  |  Expérience générale 
Évaluation :
5

Manager was so accomadable!

Cynthia H.  |  Premières impressions 
Évaluation :
5

The storage facility was extremely clean, and had ample carts etc. to help with the move into and out of my rental. The ramps also made moving in and out very easy and the staff always helped whenever needed. Would be happy to refer the U-Haul storage on Leestown to any of my friends-

lucy c.  |  Expérience générale 
Évaluation :
5

My mover stated as he was clearing out my rental unit that this facility was much cleaner and nicer than other facilities. it was important to me that it is a climate controlled facility and the options of sizes fit our needs to a tee. The staff went out of their way to help with anything that we needed. if i ever need another storage unit in Lexington, my first call will be to U-Haul on Leestown!!

lucy c.  |  Expérience générale 
Évaluation :
4

Have yet to receive the "1 Free Month of Storage" for booking a One-Way trip with Uhaul, but I believe they are taking care of it. Everything else was exceptional.

Michele H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
5

General Manger Brooks St. Clair and his staff provided excellent customer service when I arrived at his facility. They helped finalize my move from Texas to my hometown of Lexington, Kentucky. For the several months since I moved into their location they have continued their high level of personal customer service as I often venture into my storage unit to find various items I need. Thanks again for a job well done.

James P.  |  Expérience générale 
Évaluation :
5

General Manger Brooks St. Clair and his staff provided excellent customer service when I arrived at his facility. They helped finalize my move from Texas to my hometown of Lexington, Kentucky. For the several months since I moved into their location they have continued their high level of personal customer service as I often venture into my storage unit to find various items I need. Thanks again for a job well done.

James P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B.  |  Premières impressions 
Évaluation :
5

Manager and staff was very helpful

Angela C.  |  Premières impressions 
Évaluation :
5

The employees at this facility have a way of making you feel like family. They have great customer service skills. I would recommend this Uhaul to anyone.

verkisha c.  |  Expérience générale 
Évaluation :
4

Expensive is only knock

Joseph G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla L.  |  Premières impressions 
Évaluation :
5

Every time I had a question or an issue, the entire staff was helpful, professional, and excellent! They made a stressful time in my life much easier.

Tina K.  |  Expérience générale 
Évaluation :
4

The main complaint that I have is that there was a rodent of some sort that apparently made its way through all of our belongings. I have had to clean mouse droppings off everything. When I mentioned to the staff they didn't seem real concerned about the issue and the trouble it caused me. We were there a year and for them most part, all was good, but the lack of concern over a mouse in the facility is concerning.

Tamra H.  |  Expérience générale 
Évaluation :
5

St Clair has been wonderful as well as the other staff I cannot begin to tell you how wonderful this storage unit is I'll clean it is and how the staff helps in every way they can

Angela A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric H.  |  Expérience générale 
Évaluation :
1

We had to leave the property and find a storage unit at another location because the staff at this location were extremely rude insulting and unhelpful and lying. The assistant manager lied to my wife and then lied to me and she got caught in it and became very rude and the general manager said that he owned the place which is also not true and he lied as well.

Eric H.  |  Premières impressions 
Évaluation :
5

The staff members were all amazing and super friendly. The temperature in the storage is perfect and every thing is clean.

Eunice L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reba r.  |  Expérience générale 
Évaluation :
5

Awesome staff. I would recommend this facility to anyone.

Ryan A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneill S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Staff is so helpful

Scott M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kassandra S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Easy set up.

Travis B.  |  Premières impressions 
Évaluation :
3

I Reserved a 10x15 and given a receipt with the unit number. Upon arrival with movers, staff told me the unit I reserved was given to another customer!! When I make a reservation I expect the provider to "hold" my exact reservation. Paying $180 and hr for movers to wait around for 45 min for a solution made the situation worse. No 10x15 units were available so I had to settle for a 10x10 which does not meet my storage needs. I DONT WANT two units scattered throughout the facility as a "customer friendly" solution to make up for the 150 sq ft I needed from a single unit. Your staff tried to be accommodating and I'm sure they have corporate directives to follow. I'm not happy. Question 2 was a struggle for me. The staff was "friendly" yet the helpful part didn't make me happy by not getting exactly what I reserved and expected when I arrived. I'd appreciate a call from UHAUL HQ. Brooks can share my contact info. He's a good guy and not his fault. There are storage companies literally on every street corner. I chose you! Help this 73 yr old veteran get an easily accessible 10x15 unit at your Leestown road location. Thx. Art Pandaru.

Arthur P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S.  |  Expérience générale 
Évaluation :
5

Great place

LEE M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. She listened which shows she cares.

verkisha c.  |  Premières impressions 
Évaluation :
5

I filled this out the other day too. Whitney and Sara were professional and customer centered in every way. Thx.

Arthur P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony c.  |  Expérience générale 
Évaluation :
5

Wonderful help from Sara and Whitney. I'll be moving in next week. Thx.

Arthur P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yohana H.  |  Expérience générale 
Évaluation :
5

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

Scott D.  |  Expérience générale 
Évaluation :
5

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

scott d.  |  Premières impressions 
Évaluation :
5

After a challenging 5-day trip moving across country the staff at this Uhaul facility helped in many ways, including helping change the tire on my vehicle we transported. Mr. Miller and Mr. St. Clair offered help and solutions to problems I experienced during the course of my move and move-in. Thanks again to this group of excellent customer service Uhaul employees!

James P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H.  |  Expérience générale 
Évaluation :
5

Whitney was unbelievably helpful. I arrived in a very stressed mood and Whitney made it a point to set me at ease and decrease my stress level, as well as make it a pleasant experience. She was very personable and kind and I greatly appreciate her help.

BRANDEN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O.  |  Expérience générale 
Évaluation :
5

This is the best UHaul location I have ever been to. The staff were extremely friendly and helpful, and the facility was gorgeous and clean. 10/10 recommend!

Hayley H.  |  Premières impressions 
Évaluation :
5

The 2 staff members were excellent! I had driven across country and I was very tired. They were patient and helpful.

Tina K.  |  Premières impressions 
Évaluation :
5

Justin Thompson is the ultimate professional he excels in crisis management. Treat everyone with dignity and respect he's firm but fair. Has the distinct ability to make sound decisions under pressure. A community leader he brings great credit upon U-haul corporation the Storage Professiion and himself.! Should me promoted on the spot. William (Sarge) Farris

William F.  |  Expérience générale 
Évaluation :
5

Justin was Very helpful and wonderful to work with

Veronica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucy c.  |  Premières impressions 
Évaluation :
5

This location is the cleanest storage facility we have ever used. Justin T and his staff are the absolute best. Would highly recommend using this location for storage needs.

DENNIS L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Online Move In 
Évaluation :
5

Justin was very professional and knowledgeable. The whole process from selection, paperwork, moving was very convenient. Will definitely recommend this location.

Laurin S.  |  Premières impressions 
Évaluation :
5

There was a problem with the unit and a small leak in the roof. Justin found the problem promptly, called us to come in and evaluate, and switched us to a new unit. Justin handled the situation very well and boosted our confidence in the facility even in light of a water issue. Overall very positive experience.

Adam H.  |  Expérience générale 
Évaluation :
5

Moving is never easy or fun but the U-haul facility that I used was great. The attendant was extremely helpful and so courteous. She helped me with my reservation for a truck, reusable boxes. She showed me my storage unit and was even helpful when I called her to say that I actually needed one twice as large. I was a bit paniced but she help calm my concerns. Excellent public service!

Samuel R.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly!

LOIDA F.  |  Premières impressions 
Évaluation :
5

I'm glad I made the choice to rent a storage unit here. I've done business with this U-Haul for years. Storage rental is just as enjoyable as equipment rental. The staff is always friendly, helpful and professional. Justin (the manager) has remembered me by name from day 1. I feel like a valued customer. Merci.

justin c.  |  Premières impressions 
Évaluation :
5

Modern facility with great security and very friendly/helpful staff

David M.  |  Premières impressions 
Évaluation :
5

The Absolute Best Customer Service Experience. I would highly recommend this Location for all of your moving and storage needs.

Linda K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLEEN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ukeima g.  |  Premières impressions 
Évaluation :
5

Justin is awesome great guy

terroy d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne L.  |  Expérience générale 
Évaluation :
5

Justin and assistant were very helpful and accommodating to getting me the right storage size for my household items and showing me around the facility. Very friendly and pleasant to work with.

karl w.  |  Premières impressions 
Évaluation :
5

The place is so clean and secure, and the staff so alert that Queen Elizabeth could store her jewels there.

KAREN P.  |  Expérience générale 
Évaluation :
5

This location was a complete miracle after the most undesirable move of my life. The staff and manager were exceptional. The general manager was professional in every aspect of his job and went above and beyond to make the experience exemplary. His staff was also very accommodating and was very professional.

Jeffery H.  |  Premières impressions 
Évaluation :
5

The staff at the storage were very helpful and super friendly

sherrymark m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jackie r.  |  Expérience générale 
Évaluation :
5

Staff is excellent!!!

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyree J.  |  Expérience générale 
Évaluation :
5

Both Sarah and Justin were very helpful. Sarah was very thorough in explaining how access to the storage unit worked. Thank yoU!

Carolyn B W.  |  Premières impressions 
Évaluation :
5

Justin did a fantastic job. He was very helpful and answered any questions we had as well as resolved all issues…we will definitely rent again for our storage needs

Natasha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B.  |  Premières impressions 
Évaluation :
5

Justin is FANTASTIC!!! UHaul is very fortunate to have him!

LYNNETTE L S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA V.  |  Premières impressions 
Évaluation :
5

The staff was very professional and friendly! The manager Justin was very courteous.

Debbie T.  |  Expérience générale 
Évaluation :
5

Very nice storage units, all indoors with bay access. You will need to walk a ways. Carts are available and staff is very helpful. Good road access. Very secure with alarms and individual entry codes. Not cheap.

KAREN P.  |  Premières impressions 
Évaluation :
5

The staff at this location has been excellent, and very helpful!

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L.  |  Premières impressions 
Évaluation :
5

Justin the manager is AWESOME..

Carol Y.  |  Expérience générale 
Évaluation :
5

Great people Great service 👍

Ron S.  |  Expérience générale 
Évaluation :
5

This is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!

Patricia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Premières impressions 
Évaluation :
5

Everything went great 👍

Ron S.  |  Premières impressions 
Évaluation :
5

The facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. MERCI!

Anette J.  |  Premières impressions 
Évaluation :
5

Very clean and safe place to store your items.

carol k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacy J.  |  Premières impressions 
Évaluation :
5

As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.

Matthew R.  |  Expérience générale 
Évaluation :
5

Justin is very knowledgeable and super friendly! He's a great asset to your business.

Stephanie W.  |  Premières impressions 
Évaluation :
5

The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive for

Brenda L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Expérience générale 
Évaluation :
5

Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.

diana t.  |  Expérience générale 
Évaluation :
5

Very clean units and very nice and professional staff

Brent S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael o.  |  Expérience générale 
Évaluation :
5

It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.

lynette w.  |  Expérience générale 
Évaluation :
5

Very friendly and nice

lavitica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN R.  |  Expérience générale 
Évaluation :
5

Thank you for all your help!

KIMBERLEY B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Premières impressions 
Évaluation :
5

Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpful

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B.  |  Expérience générale 
Évaluation :
5

Everything was excellent for what I needed them for,Staff was great.

Vera G.  |  Expérience générale 
Évaluation :
5

I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.

Angela S.  |  Premières impressions 
Évaluation :
5

Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.

Debra S.  |  Expérience générale 
Évaluation :
5

This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!

Diane V.  |  Expérience générale 
Évaluation :
5

Very helpful on what I needed to accomplish

Chris M.  |  Premières impressions 
Évaluation :
3

The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.

Jamie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmia G.  |  Premières impressions 
Évaluation :
5

Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.

Anne R.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Merci.

Kimberly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S.  |  Premières impressions 
Évaluation :
5

Aucun

david s.  |  Premières impressions 
Évaluation :
5

So friend and helpful

lavitica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaytez L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE F.  |  Expérience générale 
Évaluation :
5

Great staff

Joseph D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Excellent service from Justin and his staff. I will highly Reccomend.

GLENN T.  |  Expérience générale 
Évaluation :
5

Justin was amazing, beyond helpful! We were impressed with the facility and the customer service!

GABRIEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, very accommodating, and easy to work with. The location was clean. I would definitely recommend

Edward C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicente m.  |  Premières impressions 
Évaluation :
5

Justin was super helpful and the facility is sparking clean.

Daniel B.  |  Premières impressions 
Évaluation :
5

The facility was always very clean. ,the entire staff was always helpfull and friendly

rick k.  |  Expérience générale 
Évaluation :
1

The truck we rented was garbage, it had a red tag on the window where it had been broken down recently. Then we used the truck for one day then on the way back trying to return the truck, it started shaking very bad. I tried to contact Justin Thompson (The Store Manager [Leestown Rd, Lexington, Ky]), but my calls were ignored, and messages handled with no urgency. We called roadside assistance several times waiting on hold for hours to have the call drop on us multiple times. Couldn't reach anyone, and not feeling comfortable driving a truck thats shaking we waited for a response. Then after the manager refused to acknowledge that there was a safety issue with the truck, I drove it back at 25mph limping it back to Avoid further charges. Had the truck for approximately 24 hours, but was charged for 4 day rental. Worst Uhaul Experience Ever. Was ultimatlly asked to remove my items from storage to make room for another customer, like there money was greener than mine. This is after spending thousands on storage rentals and trucks through this same location and management.

William H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Premières impressions 
Évaluation :
5

Super friendly and helpful. Charming.

Sarah O.  |  Premières impressions 
Évaluation :
5

The lady worker who helped us (I can't remember her name now darn it) was AMAZING. So personable and helpful even though she was multitasking many different things when we walked in. She seems to be very experienced and doing a great job holding the office together. She made our experience much better and made moving apartments a little more enjoyable!

Brianna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERVIN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Premières impressions 
Évaluation :
5

When I got there the unit was too small. The two people working the front desk were helpful and got me the right size.

Rachel V.  |  Online Move In 
Évaluation :
5

Everything was wonderful. The manager Justin was every informative an great at his job.

Charlotte B.  |  Premières impressions 
Évaluation :
4

Justin went above and beyond to assist me in getting my storage units squared away. He was friendly, informed and helpful.

Kim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D.  |  Premières impressions 
Évaluation :
5

This storage facility is the nicest and cleanest of any I have ever used. It is secure, safe and well-lit. The personnel are all friendly and helpful. Justin is to be commended for his management. Highly recommend this U-Haul storage location.

Leo S.  |  Expérience générale 
Évaluation :
5

Really cleaned and safe *****

Naomi F.  |  Premières impressions 
Évaluation :
5

Justin Thompson is a role model for UHAUL Managers and Leaders. The survey above was primarily focused on his well-run facility. This comment is about the fantastic customer service experience Justin provided for our late-night arrival after driving 20-hours from Denver to Kentucky pulling a trailer. He reserved a great storage location that was set to accommodate easy loading & unloading. His leadership was demonstrated by him working beside his team. Checking customers in/out, forklifting, ensuring returned vehicles safely arrived, and our subsequent rental was attached correctly. Take great care of Justin, he is exceptional across the entire spectrum of customer service and leadership.

robert h.  |  Expérience générale 
Évaluation :
5

Great facility. Great staff. Thanks folks!

Mitchell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

Justin is a rick star

lisa d.  |  Expérience générale 
Évaluation :
5

Very clean and great security. We had items stolen from another facility and moved to uhaul for additional security. They did not disappoint. Each unit has an alarm along with multiple security cameras. Did it cost more? Yes, but piece of mind is well worth it.

WILLIAM F.  |  Expérience générale 
Évaluation :
5

Thank you Justin for all of the help you provided in making my move go smoothly.. Pat

Pat M.  |  Premières impressions 
Évaluation :
5

Gentlemen was very helpful knowledgeable a d a pleasure to talk to

Matthew D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodeci C.  |  Online Move In 
Évaluation :
5

Justin was great! Very accommodating.

Jeffrey R.  |  Premières impressions 
Évaluation :
5

The manager was real nice and very friendly I recommend to Uhaul place to all my friends and family.

ERVIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D.  |  Premières impressions 
Évaluation :
5

Great helpful staff at this location.

Mark C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy H.  |  Premières impressions 
Évaluation :
5

I can't remember the manager of the facilities name, but he is amazing. Great customer service and always helpful, even in the middle of the night. ⭐⭐⭐⭐⭐

TAMMY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Premières impressions 
Évaluation :
5

Very great service

Samuel A.  |  Premières impressions 
Évaluation :
5

Excellent twice!

Robin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl H.  |  Expérience générale 
Évaluation :
5

In Joyed working with Justin on helping with my move in and exiting of my units.He was a Great Help. The Best I ever had with U Haul I have had a lot a of dealings with the company in a lot of different locations.

Anthony S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
5

U-Haul storage was the cleanest storage facility I have ever utilized before. All of my belongings were in perfect condition due to climate control units!! The staff was very helpful when I needed moving boxes ect. Justin was one of the most helpful, polite and friendly managers I have ever met!!! He' does an excellent job!!

Jenette W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne L.  |  Premières impressions 
Évaluation :
5

Justin and the rest of the staff was very helpful and accommodating for our needs

rick k.  |  Premières impressions 
Évaluation :
5

Very great company I had very good service from Kion and Justin thank you for all your hard work and taking care of all our stuff very please with Kion and Justin and all of your staff

shea l.  |  Expérience générale 
Évaluation :
5

Exceptionally clean, by far the nicest storage facility I have ever used. Staff are very friendly and helpful. Great job!

ANNA S.  |  Premières impressions 
Évaluation :
5

Excelente lugar

Lourdes S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicola B.  |  Premières impressions 
Évaluation :
1

seems to be poorly managed

Ash N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo S.  |  Premières impressions 
Évaluation :
5

Justin Thompson GM runs a great facility. Anything you need go directly to Justin. He'll take great care of you from asking questions to renting the truck! Great experience with this location in Leestown & Merchant Dr.

Mary H.  |  Expérience générale 
Évaluation :
5

Justin was fantastic with helping with a storage solution, especially on short notice, thank you!

Scott D.  |  Premières impressions 
Évaluation :
5

Excellent staff and friendly!!!!! Best UHaul I have experienced

Roy H.  |  Premières impressions 
Évaluation :
2

Unit was incorrectly closed out prematurely. Manager committed to arrange refund for overpayment multiple times and did not follow up.

don m.  |  Expérience générale 
Évaluation :
5

Justin is very helpful and nice to work with. The facility looks new and clean. We have never used storage before and feel really good about this choice. Location is conveniently accessible for UK student use. Having 24 hour access to our stuff is nice. It was a good experience. We would recommend this business.

Wendy L.  |  Premières impressions 
Évaluation :
5

Employees when above and beyond to help solve the issue. Thanks U

Maurica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dietra B.  |  Expérience générale 
Évaluation :
5

Manuel was the first person that I made contact with and it was great. He took excellent care of me and answered all my questions. After driving from Dallas TX to Lexington it was a pleasure to him there and make the whole process a smooth one.

Kevin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurica G.  |  Expérience générale 
Évaluation :
4

Very clean and maintained facility. Staff is extremely helpful and friendly.

Brent P.  |  Premières impressions 
Évaluation :
5

Justin was the BEST! VERY HELPFUL AND KIND. THANK YOU. MARIA B.

MARIA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W.  |  Premières impressions 
Évaluation :
5

Justin and his assistant on the desk were very helpful and had pleasant personalities.

MARIA B.  |  Premières impressions 
Évaluation :
5

I'm still at the u-haul storage don't plan on leaving anytime soon

Angela C.  |  Expérience générale 
Évaluation :
5

Used it for 18 months. Nice workers & managers.

Loran S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M.  |  Expérience générale 
Évaluation :
5

Every time i use this location for rentals they are 110 % I have never received better service with any other location or competitor. Justin and his team do a fantastic job.

Kevin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill b.  |  Premières impressions 
Évaluation :
5

Justin goes above and beyond with his job Always helpful, polite, and willing to help with anything. I needed to store zero turn mower until moving in my house, they measured the hallway for me to assure I could use fit. Would definitely use facility again!!

Ruth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence H.  |  Premières impressions 
Évaluation :
3

The only problem I had with this U-Haul storage was the inability to get the billing correct. On 4 occasions I had to work with a U-Haul customer service person or staff on site to reset my billing. I set me storage unit up on "Auto Pay and provided my Discover Card." I was charged late fees and locked out multiple times because no one could setup the auto-pay correctly. I understand one mistake but to have this happen 4 times in roughly a 7 mo time span is unacceptable.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
5

I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.

Porfirio M.  |  Premières impressions 
Évaluation :
4

Justin was great!!!

Shanai S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

S.O.

Jonathan H.  |  Expérience générale 
Évaluation :
5

I don't think that I have ever had a better experience with customer service in my entire life , Justin and the entire staff were very helpful with anything I needed. They remembered who we were. And treated us amazing . I will definitely be sending people his way way in the future and will use this site for any other needs I have . Keep up the great work you guys are awesome and thanks for all of your help these past few months !

Michael E.  |  Expérience générale 
Évaluation :
5

Very Pleasant

Justin T.  |  Expérience générale 
Évaluation :
5

This U-haul storage facility is clean, secure and easy to use. The staff are helpful, knowledgeable and friendly. I would definitely recommend this U-haul storage facility! Thank you for a great storage experience.

Tamara P.  |  Expérience générale 
Évaluation :
5

Was having a bad week and it was so nice to have all the staff help me through the process of renting a truck and a storage space. Wow!!!

YVETTE CHRYSTAL H.  |  Premières impressions 
Évaluation :
5

I was very impressed with the facility. The store manager was incredibly friendly and went above and beyond in assisting me when needed. I would use this facility again if needed and definitely recommend it.

Shelli W.  |  Expérience générale 
Évaluation :
5

Cleanest storage facility I have used.

Adam O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique B.  |  Premières impressions 
Évaluation :
5

The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the area

LANDER P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F.  |  Premières impressions 
Évaluation :
5

Justin is a five-star manager.

Tommy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin R.  |  Expérience générale 
Évaluation :
5

Justin and the staff were very accommodating.

Jeffrey A.  |  Expérience générale 
Évaluation :
5

GREAT customer service 😍

heather b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A.  |  Premières impressions 
Évaluation :
5

Jadelyn and Lacourtney were super friendly when checking in for the storage unit. Jadelyn gave me a tour of the facilities and was very friendly through it all. Lacourtney has very good customer service skills, and was quick and efficient in checking me in. I will definitely recommend this facility!!

Zachary C.  |  Premières impressions 
Évaluation :
5

Excellent customer service, very clean facilities and lots of helpful equipment for movement.

Neptali C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Premières impressions 
Évaluation :
5

I would highly recommend to anyone needing self storage. It was extremely convenient to be able to pick up the U Haul and access self storage in the same building. It was easy to load and unload items because you can back the truck up to the main storage entrance and they have a bank of rolling carts that are available to help get your items to your room! The storage area was spotlessly clean and the temperature controlled rooms added extra peace of mind that anything and everything you stored was safe. I would have to say this was quite possibly the most friendly and helpful staff I have ever encountered. It was very easy to find someone if you needed assistance and every person was knowledgeable. If I need self storage in the future and for anyone that needs self storage - you won't regret choosing this location.

Emily P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temperance L.  |  Premières impressions 
Évaluation :
5

Justin went beyond helpful. Very conscientious.

Roy P.  |  Expérience générale 
Évaluation :
5

Friendly service and convenient unloading of items for storage. Very clean and secure facility. Merci.

Tamara P.  |  Premières impressions 
Évaluation :
5

Was helped by two associates and they were friendly, helpful and knowledgeable about the storage and equipment return. Took time to explain the facility and access to me even though it was near closing. They continued to be helpful and friendly during our "move in" the next day. Returning the U-Haul was quick and effortless. Would highly recommend to anyone looking for storage or truck rentals. Kudos to the associates for a clean, organized and user friendly location.

Emily P.  |  Premières impressions 
Évaluation :
5

Best storage facility ever. Period. Justin and his staff were truly amazing and went above and beyond. I never thought I would have such a great experience at a uhaul, but they proved me wrong. It was like having a personal concierge at a six-star hotel, even though the ratings only go up to five-star. They were that good.

Kevin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley G.  |  Premières impressions 
Évaluation :
5

On memorial day the guy that checked me out was cool AF. Glad they were open on my day off!

Chase J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Expérience générale 
Évaluation :
5

General manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!

Mary H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Guy helping Dustin or Justin very polite n helpful

brian d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mirian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinity R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

St. Clair is super friendly & helpful!! Justin is always fantastic as well!!

Angie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley L.  |  Premières impressions 
Évaluation :
5

Staff was very helpful in getting to our storage area. We had an appointment and were going to be 45 mins. late ,When I called they changed the reservation time. I have used U-Haul for many years .

Margaret D.  |  Expérience générale 
Évaluation :
5

Very pleasant experience.

William C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Luis C.  |  Premières impressions 
Évaluation :
5

Josh was very helpful!

Jill C.  |  Expérience générale 
Évaluation :
5

I would to have the 24 hour access soon. Super fast and easy to start the rental process

Debbie W.  |  Premières impressions 
Évaluation :
4

Not being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work with

ryan l.  |  Expérience générale 
Évaluation :
5

Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.

Maurica G.  |  Premières impressions 
Évaluation :
5

Ann was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unit

John B.  |  Premières impressions 
Évaluation :
5

Ann and customer service was superior and will ensure I will come back

ryan l.  |  Premières impressions 
Évaluation :
5

Would be nice if you had better access to the storage area and didn’t need to use a cart

Dennis B.  |  Expérience générale 
Évaluation :
5

Everyone was friendly! One of the best I've been too!

Andy E.  |  Expérience générale 
Évaluation :
5

Good staff. Put my mobile storage units inside at a dock door because it might rain.

Brandon B.  |  Expérience générale 
Évaluation :
1

I have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.

kenneth m.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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