Customer Reviews for U-Haul Moving & Storage of Mather

Évaluation :

5

Great place!

Évaluation :

5

N.D.

Évaluation :

5

The staff was very helpful, courteous, friendly and accommodating. Fast, effecient service and minimul wait times. Jennifer was outstanding and provided great customer service.

Évaluation :

2

The individual in charge of managing the facility is an elderly woman who unfortunately displays rudeness and lacks helpfulness. However, her son possesses a genuinely kind demeanor. It is important to remember that her negative experiences with certain individuals should not lead to a generalization that everyone is similarly unpleasant. In order to maintain a professional atmosphere, it would be beneficial for her to conduct herself in a more appropriate manner, rather than resorting to unpleasant behavior.

Évaluation :

5

Very nice young men

Évaluation :

3

I left my trailer n jetski cuz I have no choice. Im taking advantage of one month free storage. But apparently gate is always open. Anyone can go in n out without the key card. Im scared. Guys extremely nice, fast n easy. This was the 3rd uhaul shop I went to looking fir storage so i dropped off n left quikly cuz Im moving. I had deadlines

Évaluation :

3

I rented a unit for 3 months and visited at least 5 times. Why I say it is not well maintained: The large automatic door with no threshold plate closest to my unit was almost always "broken". Made it difficult to get in and out physically, and twice had to wait for an available staff person to open the garage doors. I didn't like that I couldn't just get in and out without having to find someone.

Évaluation :

5

My comments are above

Évaluation :

2

Having to go upstairs to my storage without a lift makes no sense. The wide security doors are always unavailable for some reason or another!

Évaluation :

5

Jennifer was very sweet and helpful*

Évaluation :

2

The staff at this facility was awesome and very helpful, it is the overall security of the facility that is below par and little has been done to date to improve security. I had my motorhome broken into and vandalized.I understand that this has been an ongoing problem.

Évaluation :

1

Our motorhome was broken into and items stolen. Extensive damage to a window in which the thief entered. Perimeter fencing is in disrepair. Manager has no plans to make repairs.

Évaluation :

5

Outstanding customer service

Évaluation :

3

The no proration of the month is nothing more than stealing. You didn't earn it.

Évaluation :

5

We had a problem with our online order...The staff at this location was not only professional, but very well adapted for their job in all areas. The staff was able to function with a great degree of emotional intelligence even when problems were presented to them that were to no fault of their own, as in navigating the online system for customers. Kudos all around to this location for being at the level iof excellence in customer service!!! All expectations net & succeeded!

Évaluation :

4

The Lady that runs the place is blatantly hostile in both demeanor and attitude I'm surprised that anyone would stay long either a employee or customer I'll never come back as a customer so long as she's there

Évaluation :

4

The overall experience was quick & straightforward. Our only complaint would be that the staff person at the front desk asked us to create our personal code while other customers were in ear shot, so we declined. We're glad the option to do it later was available.

Évaluation :

3

Giving Average because I thought that if I vacate earlier than my monthly installment date then I will get a refund for the remaining days since I am no longer using it. The rent should be prorated.This will give your customers more satisfaction because I feel why should the customers pay if they have already vacated it.

Évaluation :

5

Excellent service from staff.

Évaluation :

5

Staff was great and helpful. Facility is just what I was looking for. I was a little disappointed when I was told that having a reservation didn't guaranty me a space for my motorhome, a space was not waiting for me but I lucked out that someone had just vacated a spot.

Évaluation :

5

The people at the the faculty where I stored my car were very nice and helpful

Évaluation :

1

So glad to longer be with this storage facility been there for year and the staff is just rude especially the older lady that a general manager always has an attitude even when I was closing out my unit on the 27th. I did meet one employee named Josh and he was very nice and friendly I wish I only had to deal with him and not her.

Évaluation :

5

Professional and friendly service.

Évaluation :

5

Merci

Évaluation :

5

It has been a satisfying arrangement. I thank for your good service. Given the opportunity I will share my experience with others.

Évaluation :

5

You guys are my go to spot when I need to store. Thank you so much. :) Gianna

Évaluation :

5

Excellent

Évaluation :

5

top notch staff

Évaluation :

5

The staff are kind, enjoyable to interact with, work well together, helpful, and go above and beyond to ensure you have everything needed etc. A great experience!

Évaluation :

5

Jennifer & Victor were both great and the rest of the staff is friendly and helpful!!

Évaluation :

5

Great 👍 job

Évaluation :

1

When I first showed up the lady at counter checking me in would talk very rudely to other customers when they came in and said it's gonna be a 20 min wait. Then after a week of my truck being there it got broken into and vandalized. When I took my equipment out being there only over a week I did not even get a refund. I will definitely share this on social media and youtube. U-Hauls lot is not secure. They have surveillance but had me park my truck where surveillance couldn't see my truck.

Évaluation :

3

The staff was great. Seemed unorganized inside. My big no was access to the units due to parking. Only two doors and customer parking in front of those doors. I hired a crew to assist me unload and lost time with the movers

Évaluation :

5

Jennifer was always willing to help whenever it was necessary, and did it with a smile.

Évaluation :

4

Uhaul is a reliable brand and the staff is always courteous and patient and at times offer exceptional service

Évaluation :

4

From the time I rented the storage unit, the facility has always been clean and accessible when needed. The staff was always been helpful and accommodating.

Évaluation :

3

Jessica the manager was rude to myself and other customer. I am not sure if she was rude to me because I requested a call back from the district manager and never got a call. It was in regards to her customer service.

Évaluation :

4

Need more employees. Only 1 was available to assist a group of 6+

Évaluation :

5

The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.

Évaluation :

1

I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.

Évaluation :

5

This facility is awesome the staff is great friendly and very helpful

Évaluation :

5

Jessica was great!

Évaluation :

5

I loved the experience and will definitely rent here again! Five stars!!

Évaluation :

5

Very friendly and helpful.

Évaluation :

5

This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!

Évaluation :

5

Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!

Évaluation :

5

Customer Service was knowledgeable & friendly

Évaluation :

3

The one downside I found was that my unit was on the second story and there isn't a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Évaluation :

5

Extremely helpful made me feel like everything was ok

Évaluation :

5

There was no lock in my unit, but I understand that it was after hours

Évaluation :

5

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Évaluation :

5

Very nice place.

Évaluation :

5

The grounds need to be swept more often. Landon was very friendly & helpful.

Évaluation :

1

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I'm the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn't credit me anything for my trouble.

Évaluation :

1

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

Évaluation :

5

It was good.

Évaluation :

4

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Évaluation :

5

Thanks for your service and professionalism.

Évaluation :

1

Staff made an untrue remark about me.

Évaluation :

2

Front desk rep was not friendly or very helpful

Évaluation :

1

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Évaluation :

1

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Évaluation :

1

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Évaluation :

2

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3 000 out of pocket expense. So no I would not recommend this place to anyone.

Évaluation :

1

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

Évaluation :

2

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

Évaluation :

4

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

Évaluation :

2

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Évaluation :

1

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Évaluation :

1

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

Évaluation :

1

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

Évaluation :

1

I was paying $139/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Évaluation :

5

Yes Jessica was the best over at the mill station in Rancho Cordova California

Évaluation :

1

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Évaluation :

5

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Merci.

Évaluation :

5

Jessica and her staff were always helpful and courteous

Évaluation :

5

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

Évaluation :

3

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

Évaluation :

5

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

Évaluation :

5

Very professional...

Évaluation :

3

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Évaluation :

5

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

Évaluation :

5

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Évaluation :

5

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

Évaluation :

5

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

Évaluation :

5

The employee was very nice and helpful.

Évaluation :

5

Made a difficult move easy!!

Évaluation :

5

Great customer service very polite keep up the good work

Évaluation :

5

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Évaluation :

5

The worker that helped me was truly a blessing.

Évaluation :

5

Great location

Évaluation :

5

Merci

Évaluation :

5

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Évaluation :

5

Fabulous service; tremendous care and attention was given to me. I'm very grateful I went here.

Évaluation :

5

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Évaluation :

5

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I'll need to find more secure location.

Évaluation :

5

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Évaluation :

1

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Évaluation :

1

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Évaluation :

5

Great customer service! Very helpful

Évaluation :

5

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

Évaluation :

5

I always have such a great experience each time I'm there. Friendly, knowledgeable, helpful staff. Thank you!!

Évaluation :

5

Good service

Évaluation :

5

Wry helpful. Very courteous and just all around great human beings.

Évaluation :

5

Great customer service at this location!

Évaluation :

4

The office staff were excellent. Because of them my move was successful.

Évaluation :

1

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn't at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off

Évaluation :

4

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Évaluation :

5

Great people

Évaluation :

5

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

Évaluation :

5

Great place to store your rv or trailer. Customer service is always very helpful.

Évaluation :

3

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Évaluation :

5

Great experience, everything was perfect!

Évaluation :

4

Great staff with great service and nice location

Évaluation :

5

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

Évaluation :

5

xxx

Évaluation :

4

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Évaluation :

4

Great Location and nice staff

Évaluation :

5

Jessica and her team are great !

Évaluation :

5

Satisfied

Évaluation :

2

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

Évaluation :

5

Great Team and great people!

Évaluation :

5

Great Customer Service! Very professional A+

Évaluation :

5

Excellent service provided by their staff

Évaluation :

5

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Évaluation :

5

Friendly enjoyable

Évaluation :

4

Did not like indoor storage to much extra work to move stuff in and out.

Évaluation :

1

The unit was not at all what I expected. I'm seekign a refund. Merci

Évaluation :

3

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

Évaluation :

5

~

Évaluation :

5

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

Évaluation :

5

aii good

Évaluation :

1

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Évaluation :

4

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

Évaluation :

2

You guys ask for too much info or. Simple thing

Évaluation :

4

Thank you for your accommodation much appreciate it

Évaluation :

4

While there my trailer was broke into 4 times. Than one time a 500 welded generator was cut of the front of it.

Évaluation :

4

The staff are friendly and courteous.

Évaluation :

4

Antony is very kind.

Évaluation :

5

1

Évaluation :

1

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

Évaluation :

4

they served my needs when it mattered most!