The movers were great!
Brad paulCustomer Reviews for U-Haul Moving & Storage of Maumee River
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great experience
Sheila RamseyIf a truck is labeled 15' the whole box interior should be 15'. Not 12' with 3' grandmas attic. I had to complete uncreate my merchandise to get it to fit
JONATHAN LASSITERI can’t think of anything I had a good experience there
George JacksonHast and easy process and great customer service… will be a returning customer
Katrina HoodRien
Bridget RobinsonTracy is always very kind and helpful. I'm happy with the services.
NAGIB BURKETTYour Associates were Great - Thanks
Bernie EischenBetter employees had sat and waited for 30 minutes before I was helped
Mike Bartlett JrFor the most part fairly clean for a cargo van runs good
Otis WashingtonOur customer agent was excellent. He went above and beyond to make our experience the best
Jennifer BuntingGreat vehicle and customer care. Thanks
Kevin SnyderAssociate was knowledgeable, helpful and professional
Shane MorrisonNothing.But Tracy that works there is an amazing gentleman and need to be recognized for being such an amazing employee at U-Haul I want y’all to know this so make sure he is recognized for his job thank you❤️
Amelia RuizGive me back my deposit
Trinity FlowersTruck needed an exterior cleaning. only issue on this rental. Easy pick up and drop off.
Charles JacoThe gentleman working there was an excellent representative of the company. He was knowledgeable, friendly and extremely helpful !
Barbara LedermanMy pickup time was 7 am the young man did not show until just after 8. I had my boys drive 2 hours to Northwood Ohio to help me. Very bad timing. I am moving in December and will look elsewhere for a truck.
Timothy HARTFORDThe gentleman that served me was a very, very polite, courteous gentleman. I just want him to get recognized. He was a very very well mannered young man.Thank you for your services always Ms Ruiz
Amelia RuizDominque was beyond helpful and professional. His customer service needs to be commended!!!
Barbara FleitzIt was exactly what was expected from a U-Haul location.
John ConklinSince there was no dolly in the truck when we loaded up I went to this location and they provided us with a dolly. The two gentleman that were there were helpful and friendly
Nicole RademacherCustomer service was amazing
Angela MiramontesContinue the excellent service, Sunday hours were very helpful. This location should be a model for all others to strive for!
james skorvanekPickup and dropoff were quick and friendly.
Joshua AnhaltI left a whole tool bag in the back of the truck, I have called to no avail. I would like for the camera to be looked at to find my tools. returned Sunday around 4:30 pm
Malacia HumphriesGreat service from checkout to return of equipment.
Jarriel MillerTracey is the best. He was awesome in handling my needs!
Mark KnierimGood customer service. Probably the best uhaul location in Toledo.
Lamario BrownGentlemen working the counter/yard was excellent, especially for being there by himself.
Charles GoodWe ordered a dolly but was not on truck not sure about how to get the money back for that but over all everything was good
Benjamin HoweAwesome customer service!! Very friendly & professional & fast
Jennifer WeirichPersonnel were friendly and relaxed.
Ken BerlinFix your system for easy pick up. I ordered everything online, clicked the online check it and the damn thing would not let me use my own number, then it would not allow me to enter my husbands number, then made me go into the store. Trying to get more time was not in the cards, the system would not let me choose any more time, only gave me until midnight and I needed more time. Overall the inside of the building was great, the person behind the counter was great, but the online experience was awful!
Melissa BoxSame as above.
JAY CERANATruck was heavily damaged almost not driveable and it wasnt updated online with the damage
SHANNON THALSuch helpful, kind people. They were helpful, knowledgeable and made the whole process easy. Merci.
Delores HublerOur customer service rep was great. I think his name was damien I don't have my invoice to know for sure but he was very nice and helped me get into a vehicle quickly! Merci.
Kelsie MarcalDamien was especially cordial, professional and helpful. Also, Tracey seamlessly & effortlessly changed my contract once I realized I would need the vehicle for more than 1 day! The East Broadway location is the best one I've ever used & as an ex-military wife I have significant experience in moving! Exceptional job done by all!!❤️ Your phone operators on the other hand...臘♀️
SHARON COLONRented a trailer and the employee hook it up for us even the wiring for the lights
Hector MelendezDid you precheck before I came in. Your rep said my license did not show. Used his phone to get copies of my license, so he now has copies of my licensee. If something happens with my credit by someone opening accounts you will be held liabile. Trailer had trash in it when I go to the site to pick up my materials. Had to clean trailer before hand.
Kevin MantelI returned my uhaul 2 weeks ago. I only just got the updated receipt and still haven't received the rest of my deposit, which I was told when I rented the uhaul would be returned to my account 2-3 business days after the uhaul was returned.
ERICA UBALLENothing excellent service and location
Timothy CarpenterNothing. I love this location. They are very helpful and friendly
Patricia FuireA minor issue, it would be nice for more distantly visible signage pointing to the entrance driveway on Woodville Rd, since the Broadway driveway is exit only. The staff were quick and helpful.
Joshua AnhaltTracy, the General Manager, was very kind and patient (walked us thru the phone registration process super quick!). The truck was nice and clean. When we returned the rental a few hours later there was another gentleman at the desk who was also very friendly & pleasant. Thank you both for the great service! Highly recommend
JAMES ASHMANVery smooth transaction
Christina McCainI couldn't have asked for better service.
Thomas WisePromt, friendly service all around! Special shout-out to Damion; who went above and beyond to get me hooked up in a Pouring rain storm. Definitely Excellent service!
Joesph HornyakThe drop off person was very polite and helpful. Walked me through the drop off and sent me a receipt electronically on the spot.
Ken RoyFor some reason the U-haul app would not work, it kept flickering on the screen and would not bring up my account for self check in. The attendant said he could check it in and to just leave him the key, which was nice.
Alan DeAmonWould have liked to have a receipt showing that I returned the truck.
William ShannonVery friendly staff. Reserved online. Took 5-10 min there on site to get paperwork and get trailer hitched up. They took care of connecting trailer to my truck. Took less than 1min to get trailer dropped off. Again, they took care of disconnecting trailer. The 6x12 trailer was clean, everything worked, and it towed very smooth. We fit an entire 1-bedroom apartment in this trailer.
Daniel Auxteremployees didn't know how to operate the furniture dolly. We didn't use it!
dawn watsonThe manager and his team was excellent and I greatly appreciate them I would definitely recommend them! Thanks you Mr Tracy
MarTeena Pino | Expérience généraleThis particular location was above excellent. I've been too many uhaul in different cities, locations, and state. This 855 E Broadway supercede my expectations. Thank you Traci, Damon and Jay for excellent service
MARY CLAXTON | Expérience généraleFast, friendly, convenient and extremely helpful. The only thing that I would change is having 24-hour access to the automatic doors at the storage unit. And I would also suggest that the sales associate be able to give you an accurate pricing which was not available to me when I rented the unit. I got a free storage unit but sales associate didn't know how much the difference was from 24-hour access to only being able to get in while someone was there. I would recommend and you U Haul again. I rented a U-Haul truck from Clarksville Tennessee facility and my rental experience from there was outstanding I couldn't have asked for more friendly sales associate the facility was impeccable and I would highly highly recommend anybody to rent from that facility
dale salzwedel | Premières impressionsI paid $230 to get the things out of my unit for 24 hours. The next day the staff said i didnt pay..chased my car down and tried to open my door and continued to chase me thru the parking lot calling me a thief and saying i didnt pay ...i feared for my safety
Janet Creswell | Expérience généraleVery helpful and professional
Michele Klein | Expérience généraleThe customer service was awesome. Very helpful employees. Merci.
Michael Martin | Online Move InGreat staff and manager Tracy all fabulous people and helpful
MARK WEAKS | Expérience généraleTracy the manager was awesome!
Michele Klein | Premières impressionsThanks
norman smith | Expérience généraleFriendly staff, clean facilities, lots of security cameras. The storage space is the perfect size! I would highly recommend this Uhaul Storage Facility. Location is convenient from the city and suburbs.
Darius Hughes | Premières impressionsHelpful
Catherine Taylor | Premières impressionsNice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️
maricela rodriguez | Expérience généraleThe manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we're relocating is due to price. I would recommend Uhaul to others for sure!
kathy flick | Expérience généraleThe electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future
Dorian Carlisle | Expérience généraleEverything was convenient for the time in the years that I was at Storage at U-Haul thank you
HERMAN DAVIS | Expérience générale