Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Difficult to find drop off if you miss one small sign. My fault really because I was not familiar with the sight.Thanks.
Steve Klinkhammer
Évaluation :
4
Transmission wasn't working correctly but manager resolved
DeAnn Fisher
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamarcus Jeffries
Évaluation :
4
Not sure what can be improved to help the next customer
Deloris Wast
Évaluation :
5
Staff was very nice and helpful.
Eddie Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
wendy russell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lola Trigg
Évaluation :
5
very nice knowledgeable staff….it’s the reason why I continue to use this location.
angela mccarther
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvyn Cansell
Évaluation :
5
The staff was friendly and knowledgeable.
sergio martinez
Évaluation :
5
👍🏾
Gerald Ward
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael Walsh
Évaluation :
5
Staff was always eagerly willing to help me. Very pleasant experience.
maryliyn boone
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Rice
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cole Drenth
Évaluation :
5
Easy to reserve online, great staff
Kimberly Neufeld
Évaluation :
3
Checking in before hours was impossible. The truck was not up front as it was supposed to be. I was on a time crunch-and this cost me valuable time. I had people waiting to move me, while I tried to check in. Ended up having to wait for the store to open, after calling the number provided took forever-and still didn't get me access. Also there was no dolly in the truck!
Derrial Nichols
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrel Saunders
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Lechner
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Keehn
Évaluation :
5
Awesome customer service
Braden Roe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Lechner
Évaluation :
1
I made the grave error of not verifying the miles and gas gauge upon pickup. My punishment for trusting the employees came to an additional $26,74 for miles I didn't drive and gas I didn't use. I won't be back.
Jeffery Bryan
Évaluation :
4
Le client n'a pas laissé de commentaire.
marsha fitzsimmons
Évaluation :
5
Le client n'a pas laissé de commentaire.
keith andrews
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jane Moses
Évaluation :
3
Le client n'a pas laissé de commentaire.
William Hodges
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Cleland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Reyes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Haddy Mboob
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron Sparks
Évaluation :
5
Le client n'a pas laissé de commentaire.
ATUNDA ABEMBA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hassaun Thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Meadows
Évaluation :
5
Better space for returning vehicles and keys.
katrina moyer
Évaluation :
4
Le client n'a pas laissé de commentaire.
Arnold Williams
Évaluation :
5
I returned the truck early and expected monies back for the days I did not drive the truck. I'm trying to figure out if you can even charge for those days, it's an obvious courtesy and incentives me to early return, so you can rent the equipment out again. This is especially bad since the days is the minimum allowed.
Benjamin Faure
Évaluation :
5
Great friendly service !!!!
CHARLES Anderson
Évaluation :
4
Rene was an amazing help in making sure we had everything we needed for a successful move. Very kind and knowledgeable!
Joshua Hopper
Évaluation :
5
Best customer service.
Nicky Lalram muanpuia
Évaluation :
5
I love the customer service. Very friendly and took care everything for me. Merci
Nicky Lalram
Évaluation :
5
Customer service was outstanding and the U-Haul was easy to use
Brittany Ramirez
Évaluation :
5
I rented a truck from this location on 2/9/24 at 9am. The two gentlemen that helped me that morning was very courteous and patient. When it was time to return the truck I had a big problem. I called to let them know my situation and was impressed with how fast he came up with a solution. The gentlemen that helped me that afternoon was very understanding and patient. I appreciate all of them for their help and patience. Thank you guys!
Shannon Smith
Évaluation :
5
The guy that took our rental back a day early was amazing and very helpful. Getting us taken care of and everything done!
Todd Grisier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Ayin
Évaluation :
5
Representatives of the store are always kind and help. Job well done!!!
maryliyn boone
Évaluation :
5
Van smelled like cigarette smoke. other than that service was super.
Kent Cave
Évaluation :
5
I use this location for all my Hauling needs. Proximity, friendly service, equipment, available, and in good shape. Thank you for making my job easier!
Kenny Fruhauf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Staci Arnold
Évaluation :
5
Le client n'a pas laissé de commentaire.
Belinda Vogt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy Wetzel
Évaluation :
5
Very smooth Transition. They always do a great job
Perry Warden
Évaluation :
5
The van had over 100K miles on it but it drove like a new vehicle, it was very well maintained, ran smoothly and did the job. The staff was first rate in their customer service.
william haynes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Yarwood
Évaluation :
5
Great service and responsive.
BROCK DELONG
Évaluation :
5
Le client n'a pas laissé de commentaire.
john borboa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jillian Hendricks
Évaluation :
5
Personnel amical
Tracy Barragan
Évaluation :
5
I love this location. They are nice all the time.
Teresa Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris squires
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Krewer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Saunders
Évaluation :
2
The equipment rented was not there, I had to drive to another store to pick up which cost me more time and money. The rep at 13th st was pleasant, but the rep on Pawnee was rude
crystal bush
Évaluation :
5
Nothing all employees were great.
deanna griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gualberto Gonzalez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jennifer Goetz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Lichti
Évaluation :
5
Le client n'a pas laissé de commentaire.
william riddle
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brendan Goscha
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur Ramirez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rajiv Garg
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Vincent
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evan Leslie
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEJANDRINA Flores
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caleb Rose
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colby Swain
Évaluation :
5
My experience as a customer and service was great.
EdJohn Burt
Évaluation :
5
Good communication thanks
Adrian Castillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Lehiy
Évaluation :
5
Le client n'a pas laissé de commentaire.
anita roebuck
Évaluation :
5
I thought the man who was working during check-in was the finest customer service employee I have dealt with in memory. And then, when I returned the hauler a different employee was equally superb. Two excellent representatives of your business. Well done!
VINCENT COLLIER
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Lee
Évaluation :
4
Le client n'a pas laissé de commentaire.
Agustin Navarrete
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward Harber
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo Jimenez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony McDonald
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jill Robertson
Évaluation :
3
Clean vehicle better before next rental.
gary nicholson
Évaluation :
5
Michael was extremely helpful.
David Markley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wolfgang Woodman
Évaluation :
5
Le client n'a pas laissé de commentaire.
david phillips
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony griffin
|
Expérience générale
Évaluation :
5
Looking for special treatment? Everyone gets that treatment here!
deena ryan
Évaluation :
1
Le client n'a pas laissé de commentaire.
EMIL BECKWITH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Proctor
Évaluation :
5
I have been using this location for years and have never had any issues with anything. The staff is always very friendly and helpful.
Monty Yates
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Follis
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT BAYLIFF
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria George
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Mitchell
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kim Gibson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TeCondra McCoy
|
Expérience générale
Évaluation :
5
Very impressed with this storage facility. Jimmy showed me how to access using key card, and how to operate industrial elevator. Availability of carts was an unexpected bonus.
Elaine Crowe
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deon Wortham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mason Vickery
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarai Cruz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus LoringPicard
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Matthew McKenzie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Gray
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlon Floyd
|
Expérience générale
Évaluation :
4
The only thing I seen I didn't like was roaches coming out of units. They should spray more often.
Shaude Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caren Larkin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle Orth
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Rogers
|
Expérience générale
Évaluation :
3
I was given the wrong size storage.
andra martin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Fahler
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Subrena Burton
|
Expérience générale
Évaluation :
3
Checked out months ago but staff member was like ok your good to go when I turned in my access card then 2 months later received a bill for 2 months rent plus late fee. Was corrected by manager who was helpful but still no attention paid by lower employees
Blade Lejeune
|
Expérience générale
Évaluation :
5
The staff was super friendly, and the climate-controlled storage was better than a storage unit that we last had in Columbus, OH.
Stephen Motoyama
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Edwards
|
Expérience générale
Évaluation :
2
My biggest and probably only complaint is you can never talk to the manager nor any other staff member because they do not answer the phone, do not respond to voicemails and they do not answer emails. Now I have the representatives that answer the calls phone sending messages for them to call me but I still have not received anything from this facility. Very, very frustrating just as frustrating that the people that answer the phone are more or less there to take reservations and anything else they direct your call to the manager… the one that does not communicate back!!
LINDA BEASON
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kimiyla Roach
|
Expérience générale
Évaluation :
4
The guy in Topeka ks that gave me the truck was rude. He did not check out the truck with me or anything. He just handed me key.
Brandy Wagoner
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle Orth
|
Premières impressions
Évaluation :
5
Raschell was amazing at insuring my transition from my U-haul truck to my storage unit was a success. I have physical limitations at times that limits my mobility but Raschelle was very caring about my comfortability throughout the entire process. She was very helpful with making sure I knew exactly where my unit was and that I also had plenty of space to accommodate all of my belongings. The amount of loading equipment and massive elevator made unloading my truck a breeze for all of my helpers. U-haul will be my go to location for all of my ongoing storage needs. I will also recommend U-Haul to all of my friends and family. Thank you to Raschelle and all of her team members who helped with making my move a great experience.
Wodline Gagne
|
Premières impressions
Évaluation :
5
Very well kept and cleaned and made me feel more at ease with my personal keepsakes knowing the security measures they use and that it's protected and there are alarms on doors to units if not checked in through key pad code was a good feeling to have when it comes to valuable/irreplaceable items! 😉
WILL USE SERVICES AGAIN!!!!!
Tara Williams
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shelia Kessinger
|
Premières impressions
Évaluation :
5
Thanks for having a bathroom and keeping it clean!
Gabriel Turner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie Rice
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald Lagarde
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nancy nunnally
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
virgil Gilkey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
virgil Gilkey
|
Expérience générale
Évaluation :
3
They said I would get a free lock but I didnt
Subrena Burton
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patricia Daniels
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Knight
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kaelon Gary
|
Expérience générale
Évaluation :
5
The storage facility was clean, safe and the prices were reasonable. The staff were extremely helpful and made everything as simple as possible.
Anthony Rubio
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Naomi Grubbs
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Karen Yazzie
|
Expérience générale
Évaluation :
4
Only reason I gave 4 stars is when I took my stuff to the storage the alarm went off even though it had not been 3 mins and I did not receive a call from the GM with help. Everything else was great.
Lawana Burnett
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DeAngelo Colbert
|
Online Move In
Évaluation :
5
Late fees stink and miss 24hr access on the inside units.
Amanda Bird
|
Expérience générale
Évaluation :
5
Rides good 👍
Michelle Edwards
|
Expérience générale
Évaluation :
5
A GREAT EXPERIENCE GIVE DENISE A RAISE
Jean Tygart
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaime Segura
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nancy nunnally
|
Premières impressions
Évaluation :
5
Thanks
Chester Singletary
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Michelle Edwards
|
Premières impressions
Évaluation :
5
About the truck - I believe I was given the wrong truck for moving. I did not have a dolly in the back like I was told I did
James Hewitt
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Caw
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
jessica jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Mortimer
|
Expérience générale
Évaluation :
5
Find job.
Kim Howard
|
Premières impressions
Évaluation :
5
The staffing were very helpful.
CHRISTOPHER ZOLLINGER
|
Premières impressions
Évaluation :
4
Staff well informed ,very concise giving explanations for my questions. Storage just what necessary for our items.
Cynthia Bossemeyer
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheila Porter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaniece Larkins
|
Expérience générale
Évaluation :
5
The service at the facility was excellent! They had my truck already to go when I arrived. The check in at the end of a very tiring day of moving was excellent as well! They provided me with a storage unit (on site) and that was an easy and helpful service from the UHaul facility at McAdams Park!
Deah Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Gertz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katina Johnston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather Bryant
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Doug Mattocks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Pint
|
Premières impressions
Évaluation :
5
100 % recomendado
Edin Ferreira
|
Expérience générale
Évaluation :
5
The service people were nice and understandable.
Bimwavita Rusimuka
|
Expérience générale
Évaluation :
5
Denise was extremely helpful. She's knowledgeable, friendly, and has a great personality!
Shirley Acker
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard Gertz
|
Premières impressions
Évaluation :
5
The only thing that i didnt like at all, was that you had room @ your dock for about 4 trucks to pull in & back up onto your loading & unloading dock, it would be nicer if you spread out loading area, like 2 spots in the very beginning of your warehouse, 2 or 3 more doors half way down the back of your warehouse & than maybe 2 or 3 more doors to load & unload at tge very end of your warehouse
Sandra Ruffin
|
Premières impressions
Évaluation :
1
I was broken into and lost $14 000 worth of 21 years of memories and gear. My lock was literally cut off my unit and they stole a UHaul truck to carry my stuff away to sell off. I'd sooner give my stuff away than use UHaul ever again! Worst customer service I've ever seen and absolutely lied about it being a secure location. You have phone number but if not 760-401-5147. Love to talk to corporate on this.
Erik Myers-Loredo
|
Expérience générale
Évaluation :
5
Denise is very good at her job.
Charlotte brown
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Wilkerson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan Moore
|
Expérience générale
Évaluation :
5
Their customer service was very courteous and friendly every time I went in for any needs at this location!
JOHN NGUYEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ginquindow Adkins
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUCILLE FANTROY
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tara Williams
|
Premières impressions
Évaluation :
4
My move in was good.
LUCILLE FANTROY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shashidhai mentla
|
Expérience générale
Évaluation :
5
had a good person help me
Beverly Bass
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather Bryant
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
June Nordlander
|
Premières impressions
Évaluation :
5
High quality service for reasonable price. Would recommend to use this location of Uhaul.
Mykhaylo Holyshevskyy
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mariah Beans
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Rubio
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Bayley Wakefield
|
Expérience générale
Évaluation :
5
I was given excellent service
William Dennis
|
Premières impressions
Évaluation :
5
Denise was extremely kind & helpful. I really appreciated her kindness & understanding as well as her willingness to find a solution for me.
Brandi Cross
|
Expérience générale
Évaluation :
4
The staff working were fantastic. Both when u set up the unit and closed it. There was an old mouse/rat trap box in my unit when I arrived. Otherwise the experience could not have been any better.
Mark Hotovy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula Harper
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
christopher carangi
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
austin jowers
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nora Alvarado
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kundayi Jangira
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHARON WELLS
|
Expérience générale
Évaluation :
5
Denise and the staff here are awesome. I'd drive miles just to store here again if I ever had to
Jason Halloway
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francis Borgia
|
Expérience générale
Évaluation :
5
Check in was easy and fast. Equipment check in was easy and people were very helpful.
christopher carangi
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Blakely
|
Premières impressions
Évaluation :
5
You guys were great and I am truly grateful. Thank you for everything.
Mary Gray
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Watkins
|
Expérience générale
Évaluation :
5
Everyone was helpful and wonderful, especially Denise in Wichita, and Colleen from the Kansas City office. Thanks for all of your help!
Mary Anne Scott
|
Expérience générale
Évaluation :
5
The staff off 13th st went above and beyond to accommodate my needs and what I wanted.
LEXI JIMENEZ
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beverly Griffin
|
Expérience générale
Évaluation :
3
The lady who made my reservation made it in a city 400 miles away and they have no drive up units available at all. Fu uhaul
Blake Molz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francis Borgia
|
Premières impressions
Évaluation :
5
She had a crush of turning and handled everybody quickly and professionally. Awesome is a word that comes to mind.
thomas blume
|
Premières impressions
Évaluation :
2
Even on cooler days, the building was quite hot (above 80*F). The elevators are dangerous due to the doors not staying up when opening/closing them. We'd have to push it up and rush into the elevator quickly to avoid being hit or the gate hitting our items. With other more modern and safer options in the area, I won't be using this facility again. However, the staff was helpful!
David Owens
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin Murphy
|
Expérience générale
Évaluation :
4
Wish the storage access was a little later in closing or 24 hr.
Jason Harding
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Rogers
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kundayi Jangira
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monte Nighswonger
|
Expérience générale
Évaluation :
5
The store manager went above and beyond her way to insure me everything was going to be ok with my moving process.
Ruby Mendoza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt Hennie
|
Premières impressions
Évaluation :
5
Dennis went above and beyond helping me. She runs a well maintained facility. And she is a super customer service star!!!!⭐️⭐️⭐️⭐️⭐️
Linda Vejvoda
|
Premières impressions
Évaluation :
3
The second floor units are difficult to get to. With two old freight elevators, one of which being broken on multiple visits and the other not always available, it was not terribly convenient to access my unit. I moved to a more modern, ground floor storage facility elsewhere.
Christopher Stone
|
Expérience générale
Évaluation :
5
Ok
MWAURA KARANJA
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ASHLEY WILLARD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
annie jackson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddie Thomas
|
Premières impressions
Évaluation :
3
My only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.
Hailey Noeller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn Nichols
|
Premières impressions
Évaluation :
1
Somebody got into my facility when I was just a little late on my payment and rummaged through my stuff taking some things.
Tara Williams
|
Expérience générale
Évaluation :
5
Very rare that I would say "excellent" of my own free will. I have become accustomed to antagonism, masquerading as service. NOT in this case AT ALL. You have an excellent service person at this facility. Further, it seems apparent to me that you have repurposed an older, existing facility with modern storage equipment and security features. I am extremely impressed. It seems to me that someone has "re-thought" and somewhat reinvented Uhaul as a modern competitive company, much different from my experiences thirty years ago. Such a pleasure to see where this company has gone, particularly in an Era when "obstacle-tech" has become a prized asset of so many otherwise, product desirable companies.
DAVID RICHARDSON
|
Premières impressions
Évaluation :
4
Fast & speedy
Tashia Furtute
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan Moore
|
Premières impressions
Évaluation :
5
Keep up the good work !
vanita washington
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven Skourup
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Gridley
|
Expérience générale
Évaluation :
5
The best service that girl was great.
sharron bates
|
Premières impressions
Évaluation :
3
Did not appreciate the non-refunding of a pro-ration of rental fee when leaving before the end of the paid month.
Susan Deibert
|
Expérience générale
Évaluation :
5
Despite being on the second floor, the availability of carts and the large elevator made carting everything in and out a breeze.
Phillip Burnett
|
Expérience générale
Évaluation :
1
This place sucks and i would never use it again .. your tow dolly put a 4000 dollar dent in my car and Uhaul said it wasnt there fault please be careful when using tow dollies from uhaul uhaul u pay .
Laura Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADAM BAXTER
|
Expérience générale
Évaluation :
3
too high priced fore what you get in return.
Steven Skourup
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shantale mccoy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Burkley Stordahl
|
Premières impressions
Évaluation :
1
Locks were placed on my unit twice and I wasn't notified. First time they didn't have a key and wouldn't cut the lock off!! Took 2 days to get a resolution. Second time they acted like it was no big deal because the circle lock is required and free when you rent the unit. Wasn't given one when I rented and had been there a year. Worst customer service ever!! They also charge a $20 late fee if rent is 1 day late. Will never use them if I need storage in the future.
Darcy Donahue
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liselca Rojas Acosta
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karla Hampton
|
Expérience générale
Évaluation :
5
the two guys that helped me out were Awesome. treated me like a Queen on this move.
LAURA JOHNSON
|
Premières impressions
Évaluation :
1
You guys said my bank put a hold on 41,77 and they do not i was not reimbursed by you. Hold time is like 30mins
Kila Rattler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Farris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zarah Ayashi
|
Premières impressions
Évaluation :
5
Christian and Rodrick were excellent representatives of your company !! They made our experience w UHAUL excellent, they were kind, cheerful and more than helpful!!
JAN RICKETTS
|
Expérience générale
Évaluation :
4
Rene Lainez in Wichita was awesome and salvaged the already stressful time for me and my family by having compassion and great customer service skills. Garrett however definitely needs to brush up on his customer service especially since he is a manager!!!
James Benefield Jr
|
Premières impressions
Évaluation :
5
Super helpful!
Richard Rivers
|
Premières impressions
Évaluation :
5
Great service
kiara clark
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Koehn
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
rebecca baker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Looney
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jasmine Alford
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron Kihle
|
Expérience générale
Évaluation :
5
The people who work there are attentive and friendly. When you walk in you are greeted and asked if you need help. I was checking out and the process was quick and easy. Something I really appreciated.
Kelley Nelson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexander Eckert
|
Online Move In
Évaluation :
2
Arrived at 11pm. Spoke with representatives earlier that day and the previous day. I let them know I would be in late. They made no mention that I would not have access after hours. Next morning. Based on the unit number we assumed the unit was on the 2nd floor. No stairs anywhere...eventually we realized we needed to take the freight elevator just to find the unit. Silly and excessive, stairs would be fast and efficient. The first representative I talked to said there would be a lock in the storage locker. The next day second representative said there would be no lock. So of course I had to pick up a lock. Finding a lot to three trips to different stores. Eventually I found one and of course there was a lock in the locker. Not sure why they were the mixed signals. Two days ago I called about the free first day for college students promotion based on the COVID-19 move out. I was told I would receive a phone call in return. I'm still waiting
Robert Havey
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronne Scott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia George
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronne Scott
|
Premières impressions
Évaluation :
5
Helpful staff
Charles Crooms
|
Expérience générale
Évaluation :
5
Very nice place for storage.
Rachel Bray
|
Expérience générale
Évaluation :
4
only complaint is there are no refunds if you move out early. We paid for December and moved out on the 14th. staff member told me no refund and do not prorate.
casey Vornauf
|
Expérience générale
Évaluation :
5
The two ladies that helped me were amazingly efficient, professional and welcoming. I'm very pleased with not only the facility but the service I received.
Kenneth Raught
|
Premières impressions
Évaluation :
5
Great place to store your stuff.
Kurt Scadden
|
Expérience générale
Évaluation :
5
I loved my experience at this particular U-Haul location services rendered quickly and efficiently the manager was really kind and helpful as well as the staff .I Will definitely use Again 👍
Krystal Clay
|
Premières impressions
Évaluation :
5
The person I dealt with was courteous, informed, and very helpful.
Kurt Scadden
|
Premières impressions
Évaluation :
5
The staff at this location were super nice and helpful.
Kyle Reams
|
Expérience générale
Évaluation :
4
When moving, Was told there would be a 10 x 15 storage facility for my use for 30 days. The best they had was a 10 x 10 but it worked
Kevin Coldiron
|
Expérience générale
Évaluation :
5
Good experience. No complaints.
Bruce Gealy
|
Expérience générale
Évaluation :
5
Very good service
Juan Sevilla
|
Expérience générale
Évaluation :
5
I have never used a U-Haul storage location before but now that I have I would recommend it to anyone. The staff was awesome and the place is clean and seems very secure.
Kelley Nelson
|
Premières impressions
Évaluation :
5
The only issue I ever had was not getting an answer when I would call the facility. When they did answer they were very friendly and helpful.
Patrick Romans
|
Expérience générale
Évaluation :
4
Was told there would be a 10X15 storage facility available FREE for 30days and upon arriving was frist told there wouldn’t be anything available until the next day ( which I had to work).
Kevin Coldiron
|
Premières impressions
Évaluation :
3
The alarm to my units would go off when I opened them even though I had swiped my card. When I went to use one of the customer service type boxes to take to someone for help no one answered and I time
Jennifer Lovelady
|
Expérience générale
Évaluation :
5
They are very professional and helpful! The indoor storage area is well kept!
Kendra Engelhardt
|
Premières impressions
Évaluation :
5
The lady that helped me was heaven sent. She was very patient with me and made sure I understand how to properly use the equipment they had. 5 Stars Allday!!
Tamika Anderson
|
Expérience générale
Évaluation :
3
I was given a free month of storage. The Manager put me on the second floor when I counted 22 available large sized units ready for a customer on the first floor. Not happy being put on second floor.
Derek Charles
|
Expérience générale
Évaluation :
5
I tried to inform you of a computer system glitch. However everyone I talked to said the information on their screen looked fine. Email me at philswindler@hotmail.com if you would like me to explain
Philip Swindler
|
Expérience générale
Évaluation :
5
Very easy and great service !!!
Monty Lewis
|
Premières impressions
Évaluation :
5
All went well.
Neal Jones
|
Expérience générale
Évaluation :
4
Great customer service! Thank you! Process was explained & we were taken to unit.
Raymond Burton
|
Premières impressions
Évaluation :
5
Great staff and excellent facility.
Gary Brown
|
Expérience générale
Évaluation :
5
Overall I was very pleased with the business. The young lady I met with was incredibly helpful and friendly. The manager, however, failed to reserve my moving truck and almost ruined my move.
Patrick Romans
|
Premières impressions
Évaluation :
3
Customer Service was excellent at check in and at equipment return. The storage unit and 17' moving truck were both in poor shape, but very affordable and got the job done.
Tricia Palomino
|
Premières impressions
Évaluation :
5
I would definitely recommend
Jeri Mills
|
Expérience générale
Évaluation :
1
Manager was very unhelpful, nothing we had already set ended up what it was, we got stuck paying more for a bigger unit that we didn’t need nor can afford, please check my account notes for the rest
Amanda Parks
|
Réservation
Évaluation :
4
Staff went out of their way to see that I made my transfer from a U-box to a rental truck. I was so grateful for their help.
Cheryl Wolfer
|
Expérience générale
Évaluation :
3
other tenants were observing & commenting on our property & use of elevator; it appeared they live in the building? I paid extra to have access till 10 and was told had to depart by 8 twice by staff
Maria Cecilia Paltan
|
Expérience générale
Évaluation :
2
Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.
Princess Rowe
|
Réservation
Évaluation :
1
The roof leaked and water was pooling at the door of some units during my last visit. The alarms would sound after hours despite paying extra for 24h access.i won't be using these facilities again.
Derek Werner
|
Expérience générale
Évaluation :
2
Uhaul overheated n shut down multiple times while towing. However the roads where wet so the tow function was off for majority of the 600mile trip. And I left my boys Nintendo in the Uhaul. Lol.
michael mccullough
|
Réservation
Évaluation :
5
The delivery fees of my UBoxes was absolutely ridiculous for a mere 15 miles away@ $800+. The staff was very accomodating swapping boxes on the trailer to meet my timelines of the movers to unpack.
ROBERT BAILEY
|
Expérience générale
Évaluation :
5
The General Manager was very friendly and always helpful!
Allison Wasson
|
Expérience générale
Évaluation :
5
Aucun
Marsha Walls
|
Réservation
Évaluation :
5
Outstanding customer service met our needs would highly recommend. Will definetly use again when needed
Joyce warnick
|
Expérience générale
Évaluation :
3
The UHAUL in Wichita were supposed to call me when the box got there to set up a time and date to unload but they never contacted me. Then when I went in to unload. The desk lady was rude
Kirsten Schaffer
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.