Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
truck was far from being in good shape. The drivers door had to be SLAMMED in order to shut and the cargo roll down door was extremely hard to open and hard to close. It took all my weight to roll the door down. I am over 250 pounds.
Tom Jordan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deonte Campbell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Everett Mozingo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Walker
Évaluation :
3
They have all the trailers and trucks parked on front of people's units. In order for someone to get into the unit they have to wait for someone to move the trucks or trailers. Also they had us pull into the gated area and told us to go park it at the far back not one time did anyone come check it for any issues
Teresa Andrews
Évaluation :
4
The young man who helped me was excellent to deal with.
Brian Murphy
Évaluation :
5
Le client n'a pas laissé de commentaire.
SARAH JENKINS
Évaluation :
5
The UHaul employee was very friendly and helpful.
Hal Zak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Terrell-Wright
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joshua Reed
Évaluation :
5
Nothing! The place was setup nice and the customer service was amazing!
Steven Damron
Évaluation :
5
The office people were very friendly
Gary Graham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurice Golden
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaVonne Russell
|
Premières impressions
Évaluation :
5
Thank you for the excellent customer service!
Emily Wheeler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin Nuckols
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Gurley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evs Bonaparte
Évaluation :
5
Le client n'a pas laissé de commentaire.
nacu octavian
Évaluation :
5
Le client n'a pas laissé de commentaire.
ramon pardue
Évaluation :
5
Le client n'a pas laissé de commentaire.
HELEN CHARLES
Évaluation :
3
Vehicle was not clean inside, not vacuumed out. If it was a rental car I wouldn't have taken it. Outside was dirty. Dirt, earth, on truck. I was given a truck that was parallel parked and blocked in buy two other trucks. I had to wait for another customer to leave with their truck before I could leave.
Patrick Ryan
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Hebert
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonathan Imbody
Évaluation :
5
Not much, was a great transaction
Jonathan Sadler
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICK SMITH
Évaluation :
5
Natasha was great. A awesome place to storage anything.
Teiarre Alexander
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Forde
|
Expérience générale
Évaluation :
5
Natasha is so helpful and friendly.
Tyler Brown
|
Expérience générale
Évaluation :
5
Everyone and everything was outstanding and in mint condition. We always had access to our unit. Excellent customer service. Always greeted with a smile. Very easy to move in and out.
Lynette Brown-Carnegie
Évaluation :
5
Our experience was excellent. The equipment was available and we were instructed where to do. He took the time to make sure everything was in working order and we were comfortable. I would definitely recommend this location to a friend.
LUKASZ SAKOWICZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Virginia Stewart
Évaluation :
5
Le client n'a pas laissé de commentaire.
MV McKeown
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tomeeka Griffins
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBECCA BATCHELOR
Évaluation :
5
Customer service was on point thank you I will be coming back
Tracey Battle
Évaluation :
5
Staff were attentive, professional, and matchef available vehicles and assist items with what worked for my needs.
Erma Kelly
Évaluation :
5
N/A. Great experience.
Scott Reichard
Évaluation :
5
Nothing! … always quick easy and painless.
Jasmine Berry-Coleman
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE BRYAN
Évaluation :
5
Every employee I've came in contact with was extremely helpful. From payments, to merchandise, to general questions and renting/buying equipment. This location is always my go to for storage needs. Special shout out to Ms. Tasha who has always been so informative and kind no matter when I had questions or concerns. Thank you all for being awesome !
Avery Shaw
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy Barden
Évaluation :
5
Customer service was excellent
Reggie Dabney
Évaluation :
5
Staff was very friendly and helpful!!
Traci Loving
Évaluation :
5
Natasha was helpful and respectful of my time from start to finish. Merci.
WILBUR JONES
Évaluation :
5
What a nice storage facility! clean, easy access and the staff in the office are exceptional and helpful and kind! Thank you, it will be nice doing business with you for the next few months!!!
Bruce Boon
|
Premières impressions
Évaluation :
5
Always great service at Elm Drive!!
Jay Styles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Bowling
Évaluation :
5
gentleman at the office was excellent
Carol Dugan
Évaluation :
5
The ladies working here were friendly and professional.
Jonathan Sadler
Évaluation :
5
brakes soft
JAMESLAWRENCE COGBILL
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Balthaser
Évaluation :
5
Its not the location that was bad it was the uhaul rental itself. The communication was awful. I would not rent from uhaul again.
Sandra Booker-Pate
Évaluation :
2
Pretty upset that I booked an appliance dolly to have none available. I needed it pretty bad and had to move a refrigerator without it. I will not rent here again.
jeffrey meyer
Évaluation :
5
Excellent service!
JOHN STARKE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodore Corbin
|
Premières impressions
Évaluation :
5
The manager was very professional and very courteous very informative on the process of renting a truck have been here before several times as well as many other location in this location tends to be more friendly to the customer.
PHILLIPE BREWINGTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE BRYAN
Évaluation :
4
The personnel were friendly, but the truck was very dirty. It looked like it had been driven through mud puddles, and kept dropping huge dirt clods from underneath. Not my original choice but had to go there since the truck I was scheduled to receive had not been returned yet to the original location.
Verlin Pardon
Évaluation :
4
Natasha is really nice and helpful. Good customer service
Contessa richardson
|
Premières impressions
Évaluation :
5
This was an excellent U-Haul facility. Natasha and staff were super friendly, helpful and informative. The access was good and very clean, and cost was reasonable. I like U_Haul since they do not raise their rates frequently as other facilities do. I would definitely store my furniture here again, and would recommend this facility to others!
CHRISTINE HEIKKENEN
|
Expérience générale
Évaluation :
5
Only negative is the UHaul policy of charging a fee if you don't fold blankets. So we folded them. But it's like a restaurant making you wash dishes after your meal. ;)
Jonathan Imbody
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Imbody
Évaluation :
5
The customer service is amazing here! Thank you for the help and discount for the trash in the back of the van
Mike Foley
Évaluation :
5
Wouldn't go anywhere else staff is so helpful, always nice, unlike other places. Been renting unit as well as having to rent u-hauls over the years. Best one by far !! Thank you everyone for your help, y'all are amazing. Lisa Pinson
Lisa Pinson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melody Burris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Veney
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tiffany Hayes
Évaluation :
5
Nothing could improve at this location. Top notch service and people.
emil fargo
Évaluation :
5
Wonderful lady who set everything up was first rate! You need more like her at Uhaul.
Betty Faulkner
Évaluation :
5
The process of renting a trailer was very easy, staff was very helpful.
Walter Snellings
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stacey Locke
|
Premières impressions
Évaluation :
5
Very friendly agent quick in and out.
Michael McClung
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMESDOUGLAS DUNCAN JR
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEREMY LOWERY
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRIAN LEE
Évaluation :
5
Great experience. Friendly, helpful staff and clean, well-maintained equipment. Merci!
Gil Cintron
Évaluation :
5
Truck was brand new 2023, staff was friendly and quick to help, just so easy to rent and return!
Kevin Funai
Évaluation :
5
Excellent customer service and assistance!!! THANK YOU!!!
Craijetta Lewis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Hudgins
Évaluation :
1
Worst location do not use ……..
CAmarie Knepper
|
Expérience générale
Évaluation :
5
Ms. Tarsha and her staff were very helpful and stress free in my time there.
Derek Lewis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meredith Sanders
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Ortiz Nieves
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Branch
Évaluation :
4
Le client n'a pas laissé de commentaire.
elijah Christmas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Dalton
|
Expérience générale
Évaluation :
5
This location is always on top of things and are a perfect example for U-Haul .
Tony Gresham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARVELL EASTER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Welch
Évaluation :
5
Not a thing
Vanessa Adams
Évaluation :
1
Le client n'a pas laissé de commentaire.
Christian Marshall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Brooks
Évaluation :
5
Le client n'a pas laissé de commentaire.
burns gibson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne Mulvany
Évaluation :
5
The workers there are very helpful all of the ones I met.
wilison negron
|
Expérience générale
Évaluation :
5
I have had all good experiences at this location.
Tony Gresham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS JAMES
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debbie Woodson
|
Expérience générale
Évaluation :
5
Natasha may be the best manager at a Uhaul facility I have met yet. I really appreciate her.
Dawn Termani
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelyn Stevens
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael whitt
Évaluation :
5
Please recommend Natasha Carr for assistance on reservations and assistance.
Alfonso Dobson
Évaluation :
5
All I can say is Natasha is the best 😊
Robin Hall
Évaluation :
4
The van had a terrible smell, the credit card machine didn't work. The van seats had holes and the engine light was on to be checked. The young man was very nice and very helpful.
Jennifer whitehead
Évaluation :
5
I have been at this store several times and they have been very helpful. I can't remember the managers name but she is very helpful.
Kim Wyatt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kym Gee
Évaluation :
5
Repeat. Satisfied customer
DERITH HATCHER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kleber Gomes
Évaluation :
5
Great job!!!!
maurice dyer
Évaluation :
5
Le client n'a pas laissé de commentaire.
April Piercy
Évaluation :
5
No complaints. The staff were super helpful and I was quickly on my way. Drop off was also quick and easy.
Christopher Grim
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE BRYAN
Évaluation :
5
service was very professional and courteous
david myers
Évaluation :
5
You guys are amazing, I was in and out quickly, I will always use U-Haul for all my moving needs! It's beyond easy and incredibly affordable, cannot believe how easy it was to drive and get everything I needed done, thank you team for your support and ease of use.
ecker Deltoro
Évaluation :
5
customer service at the desk was excellent at pickup and drop off
Carol Dugan
Évaluation :
1
Le client n'a pas laissé de commentaire.
Stephan Kessler
Évaluation :
5
We enjoyed our experience at this location as well. We used the overnight drop box and it was easy to navigate.
Kassandra Bolash
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey Stanley
Évaluation :
5
Everyone I worked with was professional and friendly.
Shakeema Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Delaney
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon White
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tenisha Harrell
|
Premières impressions
Évaluation :
5
If I ever needed another storage facility again this would be the only place I would use. I also rented certain vehicles from this facility.
Kenneth Turner
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Warren West
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Hart
|
Expérience générale
Évaluation :
4
Tried to pay in cash one time and they acted like it was an inconvenience
edward milstead
|
Expérience générale
Évaluation :
5
The store manager has a wonderful heart and is very polite.I have been dealing with this facility for almost 3 years now and she is always awesome.I don’t think I would visit another uhaul store because nothing is better than seeing a smiling and friendly face when visiting a store.
Melvin Fauntleroy
|
Premières impressions
Évaluation :
1
I was told that I had a free month month of storage upon renting my truck. I was misinformed by 5 different people that I spoke with,I was given a raggedy truck, and my storage was NOT FREE!!!! I had to end up paying $95 for it!!! All because the people that works through u haul is NOT properly trained or know accurate info!! So yes my entire experience sucked and I will not recommend nor will I ever come back!!
Sabrina Jefferson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNIFERANNE MULLEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
crystal gray
|
Expérience générale
Évaluation :
5
Never had a single issue or complaint. Excellent staff and storage spaces.
Helena-Jade Edwards
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jasmine jackson
|
Premières impressions
Évaluation :
5
Clean, secure, and convenient.
adam neslon
|
Premières impressions
Évaluation :
5
The staff was accommodating and very kind when adjustments were needed. I am super happy with their service and their professionalism!!!
Michelle Shearn
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Turner
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth Turner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Turner
|
Premières impressions
Évaluation :
5
The staff was very professional and skilled. Ms. Natasha Carr was very helpful and meet all of my needs. I will recommend anyone that I know that will need service from U-Haul to go to the location I received services from.
Katisha Dickerson
|
Premières impressions
Évaluation :
5
Staff was extremely kind and helpful and the facilities were always neat, clean, and easy to access.
LOREN BROWN
|
Expérience générale
Évaluation :
5
Excellent customer service and very helpful and friendly.
Lynette Brown-Carnegie
|
Premières impressions
Évaluation :
4
Manager was fantastic
CHARLES ALTIZER
|
Premières impressions
Évaluation :
5
Great staff!!!!!
BRENDA ALMEIDA
|
Premières impressions
Évaluation :
5
The staff is awesome! Super-friendly and helpful.
Meredith Ottens
|
Premières impressions
Évaluation :
5
Tasha (the manager) at the Elm Drive location in Mechanicsville, VA was amazing from "Start" to " Finish". Her knowledge of products and services of Uhaul was stellar. Her consistent professional demeanor was kind and courteousness throughout each interaction with her. She took the time out to help me understand my options during my "rental unit" lease and even in my moving process and relocation to NY state. Tasha is indeed an asset as an employee in her role at Uhaul and represents the company well. My interactions with her definitely exceeded my expectations. I would definitely rent a storage unit from an Uhual dealer again.
LETITIACHANELLE BRACEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
S Huggins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
chaka fraierson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darlene King- Wadley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACOB BRENT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita Morris
|
Premières impressions
Évaluation :
4
Staff was polite professional helpful
Tessie Simms
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonya Christian
|
Expérience générale
Évaluation :
4
I liked the storage unit but I couldn't afford the price any longer fixed income stuff
Sharon Russell
|
Expérience générale
Évaluation :
5
Excellent
Terry Harris
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Jarman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Dodson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Verna Berry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya Christian
|
Premières impressions
Évaluation :
5
Great and accommodating very friendly staff
Angela Willis
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle.
CYNTHIA MORGAN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn Termani
|
Premières impressions
Évaluation :
5
Good job, Uhaul!
PHILLIPMATTHEW GERK
|
Expérience générale
Évaluation :
5
Manager and staff was friendly and helpful, they made sure my needs were met. I definitely would recommend this location. My things were kept safe and no damage. Awesome people and awesome service!!
MARCELLA HEAD
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randall Cryderman
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMIE PARKER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY MCCOY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TEQUILA PRINCE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOREN BROWN
|
Premières impressions
Évaluation :
5
Very helpful and accommodating! Thanks!
PHILLIPMATTHEW GERK
|
Premières impressions
Évaluation :
5
The manager and her assistant was helpful and knowledgeable, it was convenient and reasonable. They offer free storage for a month with a truck rental and it made my move easy and worry free.
MARCELLA HEAD
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
STEVIE CROWLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tenisha Harrell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terry Floyd
|
Expérience générale
Évaluation :
5
The representative was very nice. Helping me whenever I needed. The storage unit was my Mom's. She passed away in August of 2020. Merci.
Duane Taylor
|
Expérience générale
Évaluation :
5
Merci
Marcus Kenney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ana Nuckols
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Hart
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madison ONeill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Johnson
|
Expérience générale
Évaluation :
5
I loved the entire experience and move in. Only thing I wished I could of done before hours was closed was got another unit or a larger unit because the one I got was small and jammed packed. I won't be able to go to unit to get anything without taking out everything.
April Harrod
|
Premières impressions
Évaluation :
5
The two young lady that I dealt with at Uhaul on Elm Street was very nice courteous well knowledgeable friendly made my experience with Uhaul one agrees ever had
JOSEPH SMITH
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Glenda Willliams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danette Bland
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Karen Hutcheson
|
Premières impressions
Évaluation :
1
Dead mice decomposed in unit and had 3 other spots not cleaned up
Karen Hutcheson
|
Expérience générale
Évaluation :
5
Good service and rates
Linda Hackett
|
Premières impressions
Évaluation :
5
I was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.
MICHELLEMARY COLLINS-ROBINSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ellen Young
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Warren
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILLIPMATTHEW GERK
|
Expérience générale
Évaluation :
5
The facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.
John Snellings Jr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY MCCOY
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kamesha Kittrell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexander bowles
|
Premières impressions
Évaluation :
5
Very pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.
LISA LUTHER
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle.
LATOSHAMONET OTEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEUNGR MARTIN
|
Expérience générale
Évaluation :
5
good all around!
PHILLIPMATTHEW GERK
|
Premières impressions
Évaluation :
5
Nice staff very patient
Dayshaunda Shelton-Allen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melaine harrell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Comuzzi
|
Expérience générale
Évaluation :
5
Very good experience. I've rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I'm forever grateful. The storage unit was clean and always easy to access.
Virginia Downey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helena-Jade Edwards
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGEM WILLIAMSON
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
crystal sykes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRANCEMONCELLO MASSENBURG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TY'TIONNALASHAY FRAIERSON
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
jameen smith
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andrea Lewis
|
Expérience générale
Évaluation :
5
Great customer service from Charles in the Mechanicsville VA location
CYNTHIA MORGAN
|
Premières impressions
Évaluation :
5
The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!
Mark Comuzzi
|
Premières impressions
Évaluation :
5
Natasha was awesome with awesome customer service
Desandra Mallory
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carrie Durgin
|
Premières impressions
Évaluation :
5
Staff was really helpful and nice
Ronnita Washington
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Dalton
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
earl jackson
|
Expérience générale
Évaluation :
3
Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Thanks
David Fose
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Desandra Mallory
|
Premières impressions
Évaluation :
5
Very helpful and friendly.
Albert Lutton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHONTAE HALSEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
leroy craddock
|
Expérience générale
Évaluation :
5
Superior customer service!
Jonathan hardwicke
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sandra Coleman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darlene Williams
|
Expérience générale
Évaluation :
3
The only thing I don't like is the uhaul trucks are parked in front of my unit.
DeLisa Roane
|
Premières impressions
Évaluation :
4
Was very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.
Barbara Barnes
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tomeka Johnson
|
Expérience générale
Évaluation :
5
Natasha the general manager was very helpful and went above and beyond to make certain that my needs were met.
Sheldon Hogan
|
Expérience générale
Évaluation :
5
Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.
Virginia Downey
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
kurt thompson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Beetz
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LEWIS PARSLEY
|
Expérience générale
Évaluation :
5
After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.
PAMELADENISE TAYLOR-HURST
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Travis Chenault
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vernell Cosby
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DENISE HILL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM HOPKINS
|
Expérience générale
Évaluation :
5
Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.
TUNISIA HAAMID
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Roane
|
Premières impressions
Évaluation :
5
It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.
Jamie Collawn
|
Expérience générale
Évaluation :
5
Excellent service!
Janetta Quarles
|
Premières impressions
Évaluation :
5
I appreciate the compassion and helpfulness of the representative that assisted me
Duane Taylor
|
Premières impressions
Évaluation :
4
Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.
jean Gibson
|
Expérience générale
Évaluation :
2
At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.
Jo Ann Nelson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheronda Baker
|
Premières impressions
Évaluation :
3
I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.
Thomas Ferguson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danette Bland
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Teryrl Dantzler
|
Premières impressions
Évaluation :
5
great customer service friendly and knowledgeable
pete ortiz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara Valentine
|
Expérience générale
Évaluation :
5
The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.
anthony baptiste
|
Premières impressions
Évaluation :
1
I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continued
Don Hemmings
|
Premières impressions
Évaluation :
5
The staff was very very helpful! And a pleasure to work with on all occasions!
Steve Snavely
|
Expérience générale
Évaluation :
5
It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Merci
Dawne Martin
|
Premières impressions
Évaluation :
5
The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me
RENEE RUTH
|
Expérience générale
Évaluation :
5
Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!
MYISHA JIMERSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
renae leahy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
renae leahy
|
Premières impressions
Évaluation :
2
I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful
JOHNNY CATTERTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry Davis
|
Expérience générale
Évaluation :
5
N.D.
judy rains
|
Expérience générale
Évaluation :
5
Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.
Ericka Lewis
|
Expérience générale
Évaluation :
5
Thank you !!!!!
Tomeka Johnson
|
Premières impressions
Évaluation :
1
The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.
Deborah Zak
|
Expérience générale
Évaluation :
4
Overall pleasant experience
JOANN ROYE
|
Expérience générale
Évaluation :
1
It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more
Deborah Zak
|
Premières impressions
Évaluation :
5
Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!
Bruce Buechele
|
Expérience générale
Évaluation :
5
Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.
Michael Armbrister
|
Premières impressions
Évaluation :
5
Great location, very secure, and manager was really friendly and went out of her way to help us.
Torres Terry
|
Expérience générale
Évaluation :
4
Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Merci
Elizabeth Polek
|
Expérience générale
Évaluation :
5
Jill was and is awesome! Fantastic customer service.
Roland Drew
|
Premières impressions
Évaluation :
4
Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!
Nancy Puello Ochoa
|
Premières impressions
Évaluation :
5
Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!
William Gillette
|
Premières impressions
Évaluation :
5
We had no issues.
Jennifer Goodwin
|
Expérience générale
Évaluation :
5
Great service and facility!
Sandra Fraebel
|
Expérience générale
Évaluation :
5
Staff was always friendly & accommodating. Great customer service! Especially Jillian
Lisa Caspero
|
Expérience générale
Évaluation :
5
The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.
MELANIE MCMANAMA
|
Expérience générale
Évaluation :
5
Good service. Good value.
Kelli Osborne
|
Expérience générale
Évaluation :
5
I am a HUGE fan of Jill and the staff there!
Page Pigg
|
Expérience générale
Évaluation :
5
Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.
Quintarsha Wooten
|
Expérience générale
Évaluation :
5
Thanks
Brandon Feldkamp
|
Expérience générale
Évaluation :
5
Great people, Great service!
Bruce Buechele
|
Premières impressions
Évaluation :
4
The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.
Barbara Barnes
|
Premières impressions
Évaluation :
5
Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!
William Young
|
Expérience générale
Évaluation :
4
good service
Steven Kramer
|
Expérience générale
Évaluation :
5
Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.
Elizabeth Dudley
|
Expérience générale
Évaluation :
5
The service was great. Thank you guys.
OMAR ABU-JAMOUS
|
Premières impressions
Évaluation :
5
This uhaul is an an example of excellence.
Tony Gresham
|
Expérience générale
Évaluation :
4
The staff was very helpful and were able to take care of my needs.
Terry Oglesby
|
Expérience générale
Évaluation :
5
Excellent
Sydney Scotland
|
Expérience générale
Évaluation :
4
Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.
JOY JACKSON
|
Expérience générale
Évaluation :
5
Staff is very cordial and easy to work with. They were very informative and helpful.
Basil Evans
|
Premières impressions
Évaluation :
5
The manager made a high stressed situation go smoothly. Outstanding service.
Tony Gresham
|
Réservation
Évaluation :
4
A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.
Barbara Washington
|
Expérience générale
Évaluation :
3
During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.
JIM SPROUSE
|
Expérience générale
Évaluation :
5
Wonderful staff and very convenient! I'll always and only go with Uhaul thanks to experiences like this one!
Jesse MacLelland
|
Expérience générale
Évaluation :
5
I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.
Nicole Peace
|
Expérience générale
Évaluation :
5
N/a
Rashelle Thrower
|
Réservation
Évaluation :
5
Wonderful people
Sandra Hall
|
Expérience générale
Évaluation :
5
Great staff
Sandra Hall
|
Réservation
Évaluation :
5
Excellent !
Jeff Talley
|
Expérience générale
Évaluation :
4
The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.
Francis Gilhooly
|
Expérience générale
Évaluation :
5
everyone was real nice and the unit was clean
Beverly Corp
|
Expérience générale
Évaluation :
5
Great Company!!
ERICA BARFIELD
|
Expérience générale
Évaluation :
5
Was there 3 years had no problems !
CHRISTOPHER HOLLINS
|
Expérience générale
Évaluation :
5
Great service !
Jeff Talley
|
Réservation
Évaluation :
4
The staff was very helpful. The storage unit itself is hard to open.
Michael Guida
|
Réservation
Évaluation :
5
I had a great experience at the uhaul in mech. Would recommend them
Kim Brightwell
|
Réservation
Évaluation :
5
Great experience
Cheryl Cosner
|
Expérience générale
Évaluation :
5
this would be the only co I will ever go to, great personnel
Barry Eckert
|
Expérience générale
Évaluation :
5
Everyone was very helpful
Susan Byers
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.