Customer Reviews for U-Haul Moving & Storage of Melbourne

Évaluation :

5

Very clean and well maintained

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Professional and Curtious. Well maintained Equipment. Bob Cook

Évaluation :

3

misinformation before pick up the truck

Évaluation :

2

They put holes on my account that wasn't released and overcharged me resulting in overdraft charges to my account. I would not recommend this service to anyone.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Overall service 100 %.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Quick, easy, efficient pick up. Friendly staff.

Évaluation :

4

The truck that I rented had just a little over a half a tank so at best it was at 9/16th... I put gas in before I came to turn it in and the guy told me that it should have been at 11/16th. Whomever put the gas information on there was incorrect. I had to go back out and get more gas so as not to be charged $30. I will be much more aware the next time I rent from you all, otherwise I find the service and the helpfulness of the team to be excellent.

Évaluation :

5

Keep up the good work

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Put five lug nuts on a wheel instead of one.

Évaluation :

5

Yes, yes, thank you for doing good job doing an excellent service to the customers. Can you guys have a good cars good and that one-way cars is good because they help a lot of the customers.

Évaluation :

5

Thank you Cameron for helping us out you are a gem! Mrs. Seal

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

When I first arrived I told two ladies I was there to pick up my trailer. I was informed someone will be with me soon. A gentleman came to front the ladies NEVER told him I was there to get my trailer. Also they did not even say hello can we help you! That's not good customer service.

Évaluation :

5

Employees are super helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Unwilling to be flexible with dates. Had full inventory and stressed our return throughout the entire process. We've paid in FULL and still getting harassed. Their location is poorly run and lacks kindness in their service.

Évaluation :

3

There was no signage on the road where to enter (two driveways). We pulled into the first one (wrong one). Had to back out onto a busy road with the big truck because could not pull through. Entered the second driveway. Nice big signage in the back of the lot for returns to sit in truck and wait for staff to assist in return of truck. We were asked if everything was ok with the truck. When we alerted him about the ac, he just said, 'ok, probably the antifreeze needs refilling'. Well, that's fine. But we had to drive 10 hours with no ac! We also returned the truck 1,5 days early. We did not get compensation or anything. For $3200 to rent a truck we should have been compensated for our issues.

Évaluation :

5

Joshua was friendly and helpful, in and out quickly, hooked up and ready to go

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Needing a last minute car dolly, reservation made online at 615pm for a 630pm pick up, with the location closing at 7pm we hurried over and the front desk employee there ( I can't remember his name) Tuesday March 19th was so kind and helpful. He was efficient and thorough helping us connect and check the dolly and had us on our way in just a short time.

Évaluation :

5

Whomever designed and implemented the online only check in system is an absolute moron and menace to society. I'm going to put a bad review absolutely everywhere I can to ensure that I stop as many people from using your service as possible, and I want a discount on my services to make up for having to spend 2 hours just to check in because you didn't put in a manual check in option for the employee.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Well run and clean facility. Helpful and friendly staff. Je les recommande fortement. 

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Much more professional than Chattanooga Broad Street.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

head lamp was out, washer fluid pump leaked /inop (disclosed at time of pickup). Employees should have tried a bit harder to control their language. Very glad there were no young children around. We also purchased TV boxes at the time of pickup. The self check-out didn't seem to work and we had to hunt down an employee to check out.

Évaluation :

5

They helped me with the new app and this made the service even smoother with less paperwork

Évaluation :

4

Computers were down made it a little longer . People were great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Just keep doing what you're doing..

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great place to rent a trailer

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone was friendly and helpful, which I appreciated because I was in the middle of a stressful situation. I will return to this location because of the efficiency and professional, friendly staff!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Your online reservation software stinks. I tried to reserve a 5x9 utility trailer for about half an hour. Could not find one, called the 800 number, she told me that they were hard to find. This location actually had about four.

Évaluation :

5

Fix the left side tail gate latch!

Évaluation :

3

Truck was 50 w2999 pd 100$ got point a and b and back good truck

Évaluation :

5

Cody was the nicest person, very helpful. Everyone at this location is nice and polite.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I was completely satisfied with my experience here. The customer service was top notch. They went above and beyond to make sure that all of my needs were met. Higly recommend!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The Customer Service is no nice

Évaluation :

5

Everything went smoothly. They hooked up the trailer for me properly and securely.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Customer service was excellent

Évaluation :

5

Excellent customer service and experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Keep up the good work!

Évaluation :

1

Employees ARE VERY VERY BAD go somewhere else

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

They could not rent me a pickup in person , had to do myself on my phone. Difficult for me , took over an hour. I was right there !!!!!!!!

Évaluation :

3

Having to rent through an app was a difficult process. Please scrap the app and let customers deal with real people.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The people working here are very helpful, professional, hard working and kind. Thx and God Bless You and America! John 3:16-17:):):) Jesus Loves You:)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Only to let people know it may be a hold for a few days to get said money back owed otherwise awesome Ty saved money still

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I was told that truck had a full tank of gas, witch it did not.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

We returned the truck with more gas than was in it when we picked it up yet they charged us for 3 gallons which was $15. I intentionally did this to avoid this from happening yet it still did. This was very disappointing and next time I will be sure to take picture when I return anything to have proof of before and after pictures so I will be able to dispute this charge. Something I shouldn't have had to worry about in the first place.

Évaluation :

5

Nice employees and good equipment.

Évaluation :

5

Your process for checking in, picking up a truck, and returning is clunky and not very easy to work with. It takes an extra 20-30 minutes to navigate the process in the app vs. talking to a real human at the store location who is available and could help expedite the process. Instead I wasted an extra 20 minutes to pick up my vehicle waiting on the app to work. It was also an additional 20 minutes waiting to return the vehicle.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

They have everything you could need and they recycle boxes!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

IDK...you guys exceeded my expectations! Thank you-

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone was nice and courteous. I will certainly use this place again. Merci.

Évaluation :

5

No improvement is necessary at this time.I need extra days for the use the truck ,it was extended with any hassel.Every on was vey professional and attentive to my needs. Many thanks to all your Associates that helped me..

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Not sure why it is necessary to check in at 2 different areas. I guess one checked you in and the other opened the door. It seems that could be reviewed. The price kept increasing a couple of times which caused us to get out quicker. I believe the pricing is higher than in other places. For what we needed - we wanted to move to a smaller area but the price was only $5 difference and it wasn't worth the time to move. I believe if we were able to move to a smaller space with a significant dollar change we would have done that and probably remained awhile longer. Other than that, everyone is courteous and helpful.

Évaluation :

5

I'd recommend the lower storage rooms for heavy items. It's a bit inconvenient to have to roll stairs to the upper units, but our items were not bulky so it worked out fine.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Jay was super helpful!

Évaluation :

5

Excellent service

Évaluation :

1

This was the worst experience ever. The assistant manager needs to be fired immediately. I did not accept the storage unit as she would not let is park at the door to unload a full 26' truck. Sure told new I have to park an 1/8 mile bedding the building Walk the distance to the front of building them all the way to the door to go they to load all the way to the Unity at the farthest end. One dolly at a time. She's crazy and rude and she was so rude and mean to other customers as well. The line was backed up for service. She set me back almost two hours. I want a reading immediately. I am considering removing my donation storage I have had for years in Park Bay location because this service was the worst at The Melbourne location. I will be going straight to corporate about this matter once I Ann finished doing this clean out today. An entire household was donated to my non profit. It was too much to distribute to the families in need of these items. So we needed to store it. She was absolutely the worst service I have ever had in all my 58 years. I have been doing business with Uhaul a very very long time.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

They were very helpful.

Évaluation :

3

The facility is very clean and convenient to get to from our home. However, the staff were extremely rude and not very helpful when it came to moving into our unit. We did not feel welcomed or, accommodated in any capacity. The gentlemen on staff during 9/8 and 9/9 just seem to be very unhappy individuals who are on a power trip or, dislike their job? They ignored us when we walked in. My husband walked to the counter for assistance and was snapped at by the gentlemen behind the counter. Then, was answered with one word answers to his questions. They gave us very little instruction and this was our first time at this facility. We have had storage units in the past but we wanted to be sure we were clear on instructions. Overall, we are happy to have a storage unit and we need one. But at this point, we are only using this facility because it is convenient.

Évaluation :

5

Thank you guys

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff were incredibly helpful and directive. Will be coming back to this exact location for any future moves and recommending to anyone I come across.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

I've been there couple year's and never had nothing but GREAT SERVICE

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

All went very well

Évaluation :

5

Nice experience, people friendly and efficient!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

It all started with renting a truck to drop off at the storage facility Truck was reserved two weeks before move date Called and spoke with various people prior to move date. No Trucks available Price for truck at UHaul $281. Force to go to Penske. Cost $800. Not a satisfied customer!

Évaluation :

5

This UHAUL is an excellent! Very good staff and prices as well. Thank You, God Bless and God Bless America!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

We are a group of sr citizens in a non-profit club. We could not afford to keep the type of things we store as an expense. The storage room was one above and not convenient for older ladies and was already increased in price after just a few months. The facility was all of the above and we would definitely recommend the facility to anyone we know needing their service.

Évaluation :

5

I have a medical lifter taller than the unit .. thanks.lorraine jackson

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

They are greatest. They helped out so much so I didn't loose any of my things. I hit hard times and Uhaul took very good care of me and I am very grateful. Thank you Adelyne Courson 321 306 7041

Évaluation :

4

only issue I had was some confusion when the 2 storage Pods were emptied emptied and relinquished. One pod remained on the billing. I had to make three efforts to get the situation cleared and it was not possible to do online. I had to come in ,stand in line and work with a human to get it cleared.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The motion sensor lights in the area of my storage locker would turn off too often and the motion sensor did not pick up motion right at my locker, so I would have to walk over to wave for the motion sensor to activate lights back on. Other then that everything was good.

Évaluation :

5

Great service and professional with nice team

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very secure, convenient.

Évaluation :

5

Thank you all for the great customer service!!!!

Évaluation :

5

The staff was always very helpful and attentive. It was nice coming into a location and being greeted with a smile. It's already stressful in itself moving and making sure everything is in order; however, the staff at this location made the transition so much less stressful. I would recommend anyone to this location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Friendly environment and great customer services!!

Évaluation :

4

Above lockers are hard to get to with the stairs you provide. They hard hard to move and clumsy.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

We are repeat customers, service was great then and better today. The only thing is the cost, but I know about inflation has cause this, but rather use your company .

Évaluation :

5

Nice people and nice looking lace

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff here will go above and beyond to help their customers. The Property Manager Tony helped me so much, and I'm grateful for everything he has done. If you have any issues reach out to Tony, and he will point you in the right direction. This place is awesome.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you for being so kind to me!

Évaluation :

3

As is with many companies today, understaffing is a huge issue. The employees are great but can only handle so much volume. Hire more people to shorten wait time, increase service and fulfill promises with integrity. When you have an appointment and/or a reservation make sure you show up for the customer who shows up, waits in line and then must reschedule because you are short staffed

Évaluation :

5

A huge thank you to the representative who assisted us in the office and helped us get all checked in for our unit. He was extremely helpful, friendly and knowledgeable.

Évaluation :

5

People at the u-haul were very very nice and they worked with me as much as they could. It was my Storage unit I've had a lot of money problems and that's why I got such a small unit to put my stuff because I had no place to live but the people At u-haul we're wonderful to me. My phone was broken and I could not call back or anything to try to save my save my ear net but it was not at all their fault by any means. I have to thank them a lot for helping me over the months that they did I would always give a good review to anybody Ask me about my unit I told quite a few people to go there because the people helped so much and tried everything they could to help me keep my unit thank you again

Évaluation :

3

The double keypad entry is inconvenient. Not sure why we were never offered card access, The threshold of the entry door makes it difficult when you have a full cart of items that you have to pull over that threshold. Rates are steep for what you get.

Évaluation :

5

thank you!

Évaluation :

5

Tony and his entire team were great to work with the entire time. They took care of all of my questions and concerns. I will totally recommend this facility to everyone and definitely use them again if needed.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Tony the manager and his staff have been very helpful and accommodating every step of the way.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Tony was so kind and helpful!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Big Chungus

Évaluation :

5

Excellent customer service

Évaluation :

5

Lights are needed in the room

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

just have to find a solution for the doors when u r trying to move stuff in and out

Évaluation :

3

should of been refunded for unused time (7days)

Évaluation :

2

Employee started to fall a sleep while he was trying to help me

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Had a storage reserved for a month came from Syracuse New York send you were three open units none of them were open disgusted

Évaluation :

2

My unit got broken into twice and I lost all my belongings and seems like it was not cared about and when I went in last to talk to somebody before auction I was told to pay the balance and the only person they could talk to was my 16 yr old daughter who I listed as an emergency contact which she has no legal obligation to my contract and I asked if I could see what items where left due to the second break-in bc I was told it was pretty much empty as the first theft by a friend who rents a unit across from mine and was told I could talk to Tony the next day but he wouldn't want to talk to me bc there had been issues with him and myself I'n the past. I stopped your employee and informed him me and Tony have never spoke not got into it with one another and he looked at me as if I was crazy. I'm really upset about losing all my belongings due to theft and your employees seemed to not even be concerned and I lost everything and now I'm being way over charged . I don't think this is fair nor your business not provide a person with assistance in following up on 2 break INS so I will be contacting uhaul and making a complaint and reporting the actions being conducted as something seems odd and possibly being withheld information on what and who was responsible for the crime that was committed and how I was unheard and unit auctioned for 10 dollars and owing almost 600 and my everything stolen when I was told my belongings would be safe when I chose your facility.

Évaluation :

5

Tony was great!! He explained everything to me I needed to know and handled my account in an amazing manner. Thank you Tony. 

Évaluation :

5

Staff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would've saved a lot of headaches!

Évaluation :

5

The guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it

Évaluation :

5

Man probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great all around.

Évaluation :

4

I rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

At first they gave the storage I had for Saturday away tried to call to tell them it would be Monday but they got me another one. Thanks for your help

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The storage unit access and location of my unit is making me cancel. The unit is above another unit and had to use this metal ladder system to reach my unit. I was storing a huge Weber grill. Found another place with ground level access for half the price

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

They were very busy when I arrived on a Saturday morning, but were very patient and helpful.

Évaluation :

5

After a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.

Évaluation :

5

The system was down, but I was still able to rent a unit and the manager gave me a free month

Évaluation :

2

Not user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to park

Évaluation :

5

Tony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.

Évaluation :

5

Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria Cozzoni

Évaluation :

3

I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.

Évaluation :

5

Person who helped us was so Helpful and kind

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle

Évaluation :

5

Thank you Mike and Zack

Évaluation :

1

Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage "locker" (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.

Évaluation :

5

Tony operates an A1 place.

Évaluation :

3

The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.

Évaluation :

5

Kelli was excellent

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I have used this facility several times and each time I had great professional service. The customer service is outstanding!

Évaluation :

4

A good experience

Évaluation :

5

Customer friendly

Évaluation :

5

Awesome folks

Évaluation :

4

Everything was great only thing is the prices for storage facility was higher than most storage facilities.

Évaluation :

2

only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

Évaluation :

4

It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Évaluation :

4

Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

Évaluation :

5

I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

Évaluation :

4

My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Merci

Évaluation :

5

I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Évaluation :

5

Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Évaluation :

3

Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

Évaluation :

4

most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Évaluation :

2

Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

Évaluation :

5

Temp seemed a little warm

Évaluation :

1

Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

Évaluation :

4

No comments at this time.

Évaluation :

5

Customer service exceeded my expectations

Évaluation :

5

Aucun

Évaluation :

1

Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

Évaluation :

2

I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

Évaluation :

4

Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Évaluation :

5

Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Évaluation :

5

I was well pleased with uhaul company I will use again in the future.

Évaluation :

5

I was always pleased with the customer service.

Évaluation :

5

I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Évaluation :

5

Great service and professionalism.

Évaluation :

2

Extremely understaffed. Took an hour and a half for something I already had reserved.

Évaluation :

5

Great staff!

Évaluation :

1

Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

Évaluation :

5

I appreciate everyone’s help. Wayne was amazing

Évaluation :

4

They were nice

Évaluation :

3

The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Évaluation :

4

Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.