Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Process to rent the pickup truck simple. Quick and easy return.
christine huesca
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben Hanson
Évaluation :
4
Nothing.
robert finnegan
Évaluation :
5
Fast & friendly service. Took care of us right away. Thank you! Great experience overall
Brent Folland
Évaluation :
5
KEEP UP THE GOOD SERVICE U-HAUL EMPLOYEES
ALBERT TISDALE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Stemple Garcia
Évaluation :
1
Le client n'a pas laissé de commentaire.
Joslyn Coleman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caesar Baker
Évaluation :
4
Went I with to returned the U-haul I just had to leave the key, because the system was down nation-wide the guy said… Then they just emailed me the email with the receipt.
Valderia Okoli
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam Ortega
Évaluation :
1
Bad customer service, under staffed, we were more of a bother to them then a customer, vehicle was not located. It was poorly managed
Ernest Ramirez
Évaluation :
1
Truck was not clean - human feces was in back of truck. No gas at all in vehicle - they said "it happens". Took 45 minutes for getting the vehicle. Location said manager would call me, never heard from them again. They do not care! Will not rent again.
David Siverly
Évaluation :
5
Rien
lydia zamoa
Évaluation :
3
Le client n'a pas laissé de commentaire.
xeng xiong
Évaluation :
4
The representative was very friendly and helpful. She was extremely nice and went above and beyond with her customer service skills. Even when the computer system was giving her a hard time, she was very polite, and helped other costumer reps with their issues as well.
chris leigh
Évaluation :
5
Staff was courteous and helpful, speaking accurate information. Merci
Benjamin Strickland
Évaluation :
5
Staff was friendly and knowledgeable. I was in a truck and on my way within 10 mins of arriving at your store. Drop off took less than 5 mins. Very impressed with the service at 749 N Blackstone. Merci.
Fabian Cantu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay Robbins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro Zuniga
Évaluation :
2
Better customer service, also I things I reserved were not available or present when I arrived. System also shut down 3x so it took almost an hour to checkout etc.
Stephanie Mccray
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Costa
Évaluation :
2
The area is very shady but the employees are awesome and the equipment was outstanding
Cameron Glisan
Évaluation :
1
The truck was on empty when we picked it up. The manager stated the gas had been siphoned out. He advised that if we returned the truck with a quarter of a tank we would received a $50-$60 gas credit. When we received our online receipt it showed the truck had three quarters of a tank of gas. Luckily I had the manager email me confirmation after we picked up the truck that it was empty. Will I be receiving my gas credit?
josh bittner
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose silva
Évaluation :
5
Great experience! Good customer service! Thanks
PHETSAPHONE SOUKSENGDAO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnnie Gant
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul donovan
Évaluation :
5
If each customer is treated the way I was, just keep up the good work. The only problem was the time allowed to travel 1 400 miles. I was called within an hour of getting home wanting the trailer for another customer! Needless to say they did not get it right then.
Calvin Bailey
Évaluation :
5
They understand your situation when you need more time like I lost my keys and I’m glad I found them very helpful
elizabith hernandez
Évaluation :
5
Everything went well fast service as well . I had previously went to the U-Haul on Blackstone they didn't even acknowledge me .
Jeannene Leyva
Évaluation :
5
The truck had check engine light on and it smelled like weed inside
ROJELIO DOMINGUEZ
Évaluation :
4
super efficient check in on return
Joel Janzen
Évaluation :
2
The truck had a broken fuel line that was not caught by the associates when they were assisting with the check out. The fuel tank was open with fuel spilling out as the thiefs had siphoned gas from the fuel tank which means no truck in that facility is safe from this. Not to mention hazards of operating a truck with active fuel leak, Lost 15 gallons of fuel.
Amin Safee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark jump
Évaluation :
5
Dear U-Haul - I experienced the BEST customer service from your fantastic employee Stevie M. at a Fresno location. Stevie was quick to realize an issue with an evap cap before I drove away and immediately addressed the issue. Upon my return of the equipment one week later I was literally excited to see Stevie again. Having remembered me and the evap cap issue which delayed my rental a little, Stevie made sure I was not charged for an additional day's rental fee due to the timing of the equipment's return. Stevie's great example should be a part of U-Haul's training videos for other employees. If you check back on any security video you can see for yourself what an attentive job was performed. If only Stevie could be cloned…Truly, Juli.
Juli Ward
Évaluation :
1
As stated previously, also terrible service. Wanted to talk to an employee about the bad service I had been experiencing, so I went to return the truck I had during store hours (8:30am) and nobody was there, store was locked up. I did see employees sitting in their cars however. As soon as I left, they got out to go open the store I'm assuming. It seemed like they didn't want to deal with me at all? That's the impression I got.
James Williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cassie Poppawell
Évaluation :
5
Friendly and helpful staff, would recommend for U-Haul rentals or storage units!
Cesar Flores
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Meyers
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARRELL RICE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Engellenner
Évaluation :
5
Staff was hella friendly and helpful. Definitely will return to this location for future needs.
Seth Gamble
Évaluation :
1
I don't know about the drop off location, store was already closed when I returned equipment.
ANTONIO CASTRO
Évaluation :
5
Merci
Juanita Newell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karen harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
detroit searcy
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer mcconnell
Évaluation :
5
Le client n'a pas laissé de commentaire.
jamy hall
Évaluation :
4
The truck I received was extremely dirty. When I opened the back it had mud and grass throughout. I had to sweep and mop it before I could use it.
Linda Persons
Évaluation :
5
Customer service was great, really fast and helpful. I would go back to this location whenever I needed to and recommend anyone who needs this service.
roxanne burrell
Évaluation :
5
Great customer service! Eventhough it was my first time, it was very easy to rent a Uhaul. Everyone is helpful and knowledgeable. Merci.
Viridiana Rodriguez
Évaluation :
5
Great experience overall. Easy pick up and easy return. Excellent service à la clientèle.
Deborah Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamila Rice
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Birdwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERIE HUGHES
|
Premières impressions
Évaluation :
4
Gas Cap indicator and check engine light should be fixed, but other than that, great experience.
Samuel Robert
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Schmidt
Évaluation :
5
Le client n'a pas laissé de commentaire.
jessica hernadez
Évaluation :
4
Identify a designated register waiting line. Customers entering must go left or right of boxes, displays, etc to walk to counters. People waiting on both side of displays creates confusion on who is next to be helped.
George Wilson
Évaluation :
5
The location that I rented truck from was great! The service was too notch but the truck ran horrible. It sounded like it was going to breakdown at any moment.
Charlene Safi
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
gayle prezioso
Évaluation :
5
Give you five stars just keep smiling, and will smile back the staff was wonderful thank you for making a hard day easy as can be God bless you all
matilda garcia
Évaluation :
5
Great group of guys.
Joni Combs
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier Barragan
Évaluation :
5
Using on line reservation made it quick and easy to pick-up and drop off trailer. Service rep was very helpful.
Tyson Van Horn
Évaluation :
5
Great Service!
Calvin Macon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margarita Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corky Draconi
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zoe Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENT WEINER
Évaluation :
5
Fuel was low, back of unit was dirty with broken glass on the bed; cover to key ignition was broken off and difficult to start. Attendant was very helpful and pleasant. Thank you for the refund for gas.
Frank Kelly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Caldwell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Solorio
Évaluation :
5
Merci
Robert Romero
Évaluation :
4
Tom corrected the error to our satisfaction.
Marcus Gervais
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier Barragan
Évaluation :
5
Very friendly customer service and extremely helpful! Would definitely return and recommend to a friend!
Matthew Tacy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devon Devine
Évaluation :
4
Le client n'a pas laissé de commentaire.
ORLANDO ROBERTSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Starr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Birdwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHEE VANG
Évaluation :
5
Le client n'a pas laissé de commentaire.
AL AUGUSTO
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason Holden
Évaluation :
4
Staff was friendly but did not show you to your vehicle. Spent 10 minutes trying to figure out the correct vehicle. Had to return due to being unable to unlock the padlock. Staff was able to get the lock open so we could start our move.
Amy Ybarra
Évaluation :
5
Great service!!
Calvin Macon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelyn Kolosieke
Évaluation :
5
Le client n'a pas laissé de commentaire.
Klaus Brandauer
Évaluation :
4
The service was great.
William Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
MEL MARTINEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Starr
Évaluation :
5
Le client n'a pas laissé de commentaire.
RaeAnn Vasquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julene Ramirez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel Sierra
Évaluation :
5
Le client n'a pas laissé de commentaire.
david hart
Évaluation :
5
The location was not my first choice however the extra miles were provided by uhaul to accommodate the extra distance. Employees at this location were awesome. Knowledgeable about their own software. Knowledgeable about my route. Uhaul corporate called the day previous and explained they were out of the 20 foot mover and said they were going to provide a 26 footer. I was confined with time and I accepted to avoid delays. Folks should know that the average MPG is 9 miles per gallon! Fuel costs easily surpassed $1100. One way !
Mark Lopez
Évaluation :
5
All staff members were awsum.
mario ramirez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
tammy mann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Akin
Évaluation :
4
Stevie was awesome!
Gregory Colburn
Évaluation :
3
Le client n'a pas laissé de commentaire.
KAYLEE GRIFFIN
Évaluation :
5
Thank you to all staff at this location. Having everything in one location and the extra "pod" space was a lifesaver.
Kelene Garrett
|
Premières impressions
Évaluation :
5
You have a manager his name is Seth awesome he takes care of his customers and his employees do an excellent job thank you 😊
linda trillo
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tiffiny Sellers
|
Expérience générale
Évaluation :
5
The truck I rented exceeded my expectations. Power and mirrors forever! Changing lanes was a breeze! It had super comfortable seats, felt safe and reliable. Free one month storage on the other end was an unexpected perk! Thank you for making my move easy!
DEBORAH DELANEY
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
JOHN RABB
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julian Van Bindsbergen
|
Expérience générale
Évaluation :
5
Was very happy with the level of service I recieved during the duration of my time as a customer. The the guys who work there are amazing and super friendly, and professional even when the obnoxious and rude come in.
christina sanchez
|
Expérience générale
Évaluation :
5
I would use again
ROSHONNA FLOWERS
|
Expérience générale
Évaluation :
4
My paid dolly was not on the truck. I had to return to get it. Inconvenience .
Rashidah Orr
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcelo Gomez
|
Expérience générale
Évaluation :
5
Sam was extremely helpful checking us in and getting us in a storage unit that fit our needs.
Asa Ginoza
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
eulalio giral alvarado
|
Expérience générale
Évaluation :
5
Staff is great!
Andrew Perez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ryan mulcahy
|
Expérience générale
Évaluation :
3
1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.
Christine M Smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
natalie gonzales
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Gordon
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOLENE NEMEC
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Escanuela
|
Premières impressions
Évaluation :
1
My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.
Jorge Ruiz Pantoja
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio gamero
|
Expérience générale
Évaluation :
2
-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can't call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.
GUADALUPE DIAZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hubert Williams
|
Expérience générale
Évaluation :
2
The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit
krystal miller
|
Premières impressions
Évaluation :
5
Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Merci!
John Stagnaro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
alejandra gonzales
|
Expérience générale
Évaluation :
5
This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you
linda trillo
|
Expérience générale
Évaluation :
5
Excellent customer service
linda trillo
|
Premières impressions
Évaluation :
5
Everybody involve was friendly and helpful.
Kevon Ross
|
Premières impressions
Évaluation :
2
Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant's can have their lock. Door latches are sturdy and heavy metal that are hard to open.
Meena Sunderraj
|
Expérience générale
Évaluation :
5
Merci.
KEITH MOORE
|
Expérience générale
Évaluation :
5
Representative done a awesome job.thank you
linda trillo
|
Premières impressions
Évaluation :
5
Beyond happy w the great customer service especially from Sam, he handled everything amazing!!
Martha Venegasgomez
|
Expérience générale
Évaluation :
5
The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.
Alexine Arriola
|
Premières impressions
Évaluation :
4
I have one complaint, #1-- the storage units are not behind a locked gate.
CYNTHIA CHESTER
|
Expérience générale
Évaluation :
4
The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.
Elizabeth Payne
|
Premières impressions
Évaluation :
4
great service nice product
John Mouanoutoua
|
Expérience générale
Évaluation :
4
Very pleased with the service and the facility.
thank you.
anthony le
|
Expérience générale
Évaluation :
5
They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.
Brian Oelbermann
|
Expérience générale
Évaluation :
4
Excellent
stephen sorensen
|
Expérience générale
Évaluation :
5
Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,
gary lasky
|
Premières impressions
Évaluation :
1
I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.
SARAH SCHUYLER
|
Expérience générale
Évaluation :
1
Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.
Charlene Slimp
|
Expérience générale
Évaluation :
1
I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.
Charles Santamaria
|
Expérience générale
Évaluation :
1
One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.
cody manyranya
|
Expérience générale
Évaluation :
1
Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice
kimberly lott
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.