Customer Reviews for U-Haul Moving & Storage Of Midwest City

Évaluation :

1

The truck was on E and they had it showing half a tank so before we left uhaul we showed them and they said they made the correction in the system but when I took it back on E they charged me for the gas that was never in the truck.. complete bs

Évaluation :

5

I would say you had an outstanding customer service impression on me, so you are great as you are! Thank you very much!

Évaluation :

4

Vehicle was not cleaned after previous use. The front exterior had insect debris. The washer fluid was completely empty which prevented use to clean windshield. the clock was also not reset to the DST change. These issues were expressed to the attendant at turn in. The clock and washer fluid issues were dealt with at that time.

Évaluation :

4

One of the more friendly places.

Évaluation :

5

Excellent service all around.. Thank you!

Évaluation :

1

U-Haul ask for two contacts family or friends, one of my contacts had a unpaid U-Haul bill and they locked me out would not let me rent until the contact person paid their past due bill

Évaluation :

5

The lady that made my reservation was terrible. Someone switched the truck from 26' to 20' which cost me two trips with double fuel cost. Without notice, that they switched the truck size. The man upon return was courteous.

Évaluation :

1

I have a problem with U-Hauls emphasis on customers committing crimes against the company. On my 4th or 5th rental another contact was required. Your contract are with me. I do not appreciate exposing people I know to company databases. The 17 foot truck I was given three days in a row had incredible slop in steering, fuel consumption was horrible and the cab was almost inaccessible to me due to its height. Put a damn step on it.

Évaluation :

1

The 10x15 unit recommended was not big enough for a 26ft trailer to store. The unit was an old office that had plywood to cover the window, sockets bent/broken and the door (even with a lock) could easily be breached. Also, we almost got a flat tire due to the trash and debri around the facility. We elected to store elsewhere. ***the customer service was awesome, the facility failed them*** I will probably use again for renting items, just not storage.

Évaluation :

5

The hours posted on the website for this location were incorrect. We waited for 0900 and in fact, it had opened at 0730.

Évaluation :

2

Tried calling the store and there was no answer. Drove to the store and 3 employees sitting around surfing the internet

Évaluation :

5

Nothing. Drop off was easy.

Évaluation :

4

Drop off was pretty easy. Employee seemed bored and not very engaged, but she got the truck checked in pretty quickly.

Évaluation :

5

None needed

Évaluation :

5

🏋🏽

Évaluation :

5

Nothing. Customer service was friendly, quick, and explained things really well

Évaluation :

5

Can’t get any better than the service I got today they was super

Évaluation :

1

My price changed after I brought the truck back and I stayed under the miles I originally told the representative. I'm contacting my bank and disputing the charges.

Évaluation :

2

Customer service lacking. Charged an extra day when the paperwork just said return date and no set time.

Évaluation :

5

There nothing to improve. Very professional.

Évaluation :

5

Not sure about improvements but the customer service I received from Cory and Christy were amazing. It is so hard to get people who are helpful and actually care about the customers needs but both of those women were so good and helped me so much. Thank you for committing to good service and making my experience fast, efficient, and FRIENDLY!!! It meant the world to me. Sorry if I spelled their names wrong but it was 2 women at the Midwest city location.

Évaluation :

5

Nothing excellent service

Évaluation :

5

nothing

Évaluation :

5

Great customer service¡!!

Évaluation :

3

I was informed the truck had 1/8 tank of gas but it was empty when I got in. Also the truck was dirty with water bottles and the ramp kept getting stuck

Évaluation :

5

Make sure the vehicle has been checked for driving and road handling. The vehicle was hard to maneuver on the road because there was too much play in the steering wheel, it was like driving a rickety cart.

Évaluation :

5

Rien

Évaluation :

1

The experience started out horribly. I was told to pick up a truck at 1840 S Midwest Blvd.There was no truck there and I was told the owner no longer works there. Then was sent to Red Rock Self Storage where the combination that was given wouldn't allow the lock to open. During this process i talked to several customer service reps and was given numbers that did not work or they couldn't help me. Very frustrating situation. This move was time sensative due to the loss of a family member. I was on the phone off and on more than 4 hours and ended up getting a truck the next day. The only positive expereince during my experience was Cassandra and Brooklyn at the SE 29th St. location. The only two that listened and gave all the correct information. I appreciate these two ladies and recommend them when dealing with UHAUL.

Évaluation :

3

Need more employees

Évaluation :

1

Better locks and put trackers in all trailers.

Évaluation :

3

Was forced to pay for a one way rental when the other location didn’t have my equipment.

Évaluation :

5

Very good.

Évaluation :

5

nothing.

Évaluation :

5

Not much everything is fantastic. You guys are the best.

Évaluation :

5

When fine picking the trailer there was a lot of spots 5-6 to be exact I had them place a small x sticker on to make sure when we got to place going and drop off we didn't get charged for damage. I mean they where little dings and scratches but didn't want to chance it!

Évaluation :

5

Make sure the gas is really what they say. I've put more gas than what it had even though the needle says it full.

Évaluation :

3

The 20' truck was very loud to drive. I needed to purchase ear plugs to withstand the whistling of the passenger side door and window. I had inadvertently locked the keys inside, fortunately I had purchased lockout insurance. The guy that opened the door to get the keys forced the top of the door open. This was after I had noticed how loud the noise problem was. It only got worse after the lockout assistance. Also the top of the cab whistled. This vehicle should come with a hearing protection advisory. Btw, some free coffee at these rental offices would be nice.

Évaluation :

4

There was a mistake in the billing of your service and was forwarded to your collection department instead of just calling me to handle. This was not acceptable.

Évaluation :

5

You were very professional anb Brandon was great! Thank you for maklng this experience awesome!

Évaluation :

5

Very good place. One of our fastest dropping equipment

Évaluation :

5

It was awesome

Évaluation :

5

The store and employees were fine. when I went to pick up my rental it was out of gas because someone stole the gas from it. They put what gas they had in it which was only enough to get me down the street to the gas station. I was told if I brought it back with a quarter of a tank in it they would refund me but I have yet to see that reflected on my card. But the staff were very nice and the store was clean.

Évaluation :

5

Nothing.

Évaluation :

5

Ms. Corrie was great and did a great customer service. Very sweet lady… will love to go to her for future rentals. She was great, awesome and best employee working at the UHaul location on 29th street in Midwest City.

Évaluation :

2

We reserved a uhaul at a location a week prior and we arrive at said location and it's closed so we go to another uhaul rental and the employee was very rude truck and furniture dolly was filthy

Évaluation :

3

Truck was on its last leg. Needs to be retired

Évaluation :

5

nothing

Évaluation :

5

Very nice staff good prices

Évaluation :

5

I'm incredibly impressed by this location. The team's friendly demeanor and genuine willingness to help make storing my belongings here a pleasure. Whenever I had an issue, they were quick to communicate and went out of their way to find solutions that worked for me. Their facility is secure, clean, and convenient. Overall, their customer service sets them apart, highly recommended for anyone needing storage solutions.

Évaluation :

5

Excellent service 👏

Évaluation :

5

Everything went smooth and Candace your car was wonderful.

Évaluation :

3

The staff & manager were wonderful, they were very helpful, professional, and kind. U-Haul needs to replace the truck I rented, it's in rough shape overall. I know this is not the managers fault, she has to work with what is provided to her location.

Évaluation :

5

Quick drop-of the rented trailer. Didn't have have to try to back it in or anything, they just disconnected it, checked it in, and I was out of there in just a couple minutes.

Évaluation :

5

Very polite, and they were quick. Thank you.

Évaluation :

1

Train your installers on proper installing and wiring your hitches. A hour and a half installation took almost 5 hours to do. The installer took a piece of my car and had it laying in the back of the car. The connection for the wires for the hitch are tucked away in the spare tire compartment. I could have done a better job myself if I had the tools to do it.

Évaluation :

5

Staff friendly and helpful. Patient despite my stress and sense of humor lol. The male guy has always been very helpful! Merci.

Évaluation :

5

I have worked with Several U-Haul facilities. The group there at 29th St. in Midwest City is by far above and beyond expectations! If I could give them six stars, I would! They were personable, friendly, professional, and addressed my needs with sensitivity and wisdom far beyond expectations! Manager, Cassandra Martin, and support staff are awesome! U-Haul has an exceptional team there who needs to be rewarded and reinforced in every way possible! Sincerely, John Shadoan. Thanks for this opportunity to spotlight their exemplary service.

Évaluation :

5

If I need to rent a truck, buy moving supplies, or need another storage unit this is my go to place. Everything was phenomenal. Thank you all so much!

Évaluation :

5

The general manager, Cassandra Martin is a jewel. You should protect at all costs! Likewise, the staff who works with her were as cordial, knowledgeable, friendly, and helpful as she is! I have typically had good service with U-Haul company, and at least three states. This facility provided service and care, head and shoulders above any others I have dealt with. They went above and beyond to address my individual problems and needs as a customer! Outstanding definitely six star performance!

Évaluation :

1

Very unpleasant experience. My truck pickup location kept changing, self check-in wasn't functioning (I had to check-in at the front counter.), appliance dolly I ordered wasn't useful for my move (Too small!), access storage hours should be 24/7 (Big inconvenience!), directory map wasn't accurate nor useful, locating/entering my storage building was extremely frustrating (Inaccurate and unhelpful instructions.), staff was rude and declined assisting because it wasn't "7 o'clock," storage unit was located upstairs (Why?! I have very heavy furniture.), the padlock wasn't provided (Though I was told I'd be given one.), my truck drop-off location was several miles away (Again, why?! My UHAUL center is both a storage unit and a truck rental location.), video tutorials aren't universal (Rules don't apply to all locations.), I was overcharged (My truck rental rate was $100 more than what I was quoted over-the-phone.), and I did NOT receive my free first month storage rental (I was still charged $84 even after being assured that I wouldn't.). I'm extremely unhappy and disappointed with U-HAUL! Will never rent with this company again.

Évaluation :

5

They were always friendly and helpful

Évaluation :

3

No comment

Évaluation :

2

Though the facility and staff were helpful, your system was down for at least two days, making it impossible to book online or even by phone and when I arrived late afternoon, with a full truck after a difficult moving and driving experience, the check in was excruciatingly tedious and time consuming. I must say that your the MWC manager, Cassie, did EVERYTHING she could to get me into a unit as quickly as possible but your manual booking procedure was a nightmare. It was late in the day, and, even with the month free rent and having to pay the movers by the hour, I would have gone to another facility.

Évaluation :

5

Cassandra was so nice and helpful!

Évaluation :

5

Very knowledgeable staff. Friendly and very helpful!

Évaluation :

1

The 24 hour access was an issue in the beginning that the staff never really helped me resolve. The day I planned on moving I called the store front to make sure the access would work for me as it didn't the previous time I came before and I stressed the importance of it considering again I was moving out. The access didn't work and the staff was super unhelpful, the manager especially. It was a series of sarcasm mixed with poor communication on their end that left me dissatisfied

Évaluation :

1

After having my entire house full of stuff stored at this facility for 2 1/2 years. I started moving everything out of storage. Only to find that a colony of mice and rats had taken up residence in everything I own. All of my childrens childhood moments and moments are ruined. EVERYTHING! To include every piece of linen or any cloth of any type that was in a box. All eaten by mice and rats. The unit leaked towards the back. Something that could be seen from the front of a full 26' unit. I was told, by Scott (said he was the president of marketing over all of uhaul), to claim it on insurance. He also said it was 100 % that facilities fault. Because they were using an old 26' uhaul truck enclosure that had not been properly sealed. There were several opening he saw that he said are normally covered with metal and welded. My unit wasn't. My great grandmothers quilts from the 20's and 30's. ALL 12 of them! Gone! My father in laws pictures with three different standing presidents. His paperwork and certificates from being the head U.S. Marshal in the western district of Oklahoma. How exactly do you put a price on this stuff?! It's stuff we use to remember special people in our lives. Yet means nothing to Scott, your president of marketing, or anybody else for that matter. So what exactly am I supposed to claim? Hurt feelings? Lack of empathy from uhaul? You have completely changed the dynamic of my family because your inability to do what you do for a living. Now I have to live with it. I will never use another uhaul product as long as I live!

Évaluation :

2

I didn't rent the storage unit for the following reasons: old, dirty, dusty, mold/molded, water stain and a host of other issues. That storage unit should have been removed from the internet long ago because words can't describe the horrible condition of the unit - unable to upload photos. Another concern - why does it take 5 day to receive my refund back on my back card? Uhaul took my money and didn't provide the agreed upon service but I'm required to wait for return of my money. Pictures can and will be provided upon request.

Évaluation :

5

Reasonably priced and convenient.

Évaluation :

1

There are no lights in the unit. No plugs for light's. As much as it cost, it could have at least had some lighting.

Évaluation :

2

Morton sensor lighting in hallways did not stay on when movement detected. No lights in units. If you don't bring your own light it's very hard to see in unit. Security screen monitor for clients/guests above entrance door not working. Dead mice and droppings found in my storage contents. Access card did not work. Mold found on boxes and furniture.

Évaluation :

4

Maybe a small trash can in bldg. And possibly a stickum push light for the room.

Évaluation :

5

The young lady helped us a lot! And William too! Great employees and they went above and beyond for us

Évaluation :

5

Staff helpful and professional!

Évaluation :

5

In person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn't listen to exactly what I was needing.

Évaluation :

5

Getting in and out of there is a nightmare and there is no parking for customers

Évaluation :

2

It was expensive to start out with but you had to raise rate higher within less than 6 months

Évaluation :

1

NO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!

Évaluation :

3

You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.

Évaluation :

5

Both times was a very pleasant experience.

Évaluation :

1

The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

Évaluation :

4

There was no lighting inside the storage unit. That made it very dark and unpleasant.

Évaluation :

5

very helpful, friendly and consumer oriented.

Évaluation :

3

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Évaluation :

3

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Évaluation :

5

Great service..

Évaluation :

5

I like when the people are nice and they were.

Évaluation :

5

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Évaluation :

5

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

Évaluation :

5

The rental went extremely to the tee. Like clock work! Great time

Évaluation :

5

Methena was very nice and knowledgeable.

Évaluation :

5

They were very accommodating even going out of their way to ensure they met our needs.

Évaluation :

5

Very accomodating, highly recommend.

Évaluation :

5

Good place

Évaluation :

5

Excellent customer service.

Évaluation :

5

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

Évaluation :

5

100 %

Évaluation :

5

Great knowledge of program and services

Évaluation :

2

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Évaluation :

5

Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.

Évaluation :

5

Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100 % satisfied. Above and Beyond the other locations I have been to! Thank You!!!

Évaluation :

5

None.

Évaluation :

5

I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.

Évaluation :

5

Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy

Évaluation :

5

It was a pleasure dealing with these ladies, they did a great job.

Évaluation :

5

Very flexible and professional. Will use again especially if they offer a military discount.

Évaluation :

4

Very accommodating

Évaluation :

5

Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.

Évaluation :

5

Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.

Évaluation :

5

Great staff

Évaluation :

5

I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. Je les recommanderais sans hésiter.