All was good and fast
TODD WRIGHTCustomer Reviews for U-Haul Moving & Storage of Modesto
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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friendly and fast. Just what I like.
GARY SCHMIDTNothing at this time
Mona HernandezKeep up the good work. Advise customers of drop box for after hour returns.
ben jimenezThese uhaul workers NEED to start making sure that they email receipts for equipment after it's returned. I never miss getting these dam 'rate your experience' emails but I only get receipts via email maybe half the ti E. I need them everytime.
KENT WALTONRentals are way too expensive for no reason. The estimates are never even close to what you have to pay at pick up. In fact it's ALWAYS double the amount. U-Haul always adds imaginary miles to tack on more fees. They are NEVER friendly. The way U-Haul handles gas is a joke. Not getting reimbursed for the gas I paid for out of pocket is ridiculous. Pick up it was almost empty. I filled it up. Only used half a tank and get no reimbursement. Estimate $170 for two days. Pickup $258. Plus the $150 for gas. Then at drop off, even after going less miles than anticipated I was still charged more! It's nuts and not worth it at all. I could've done multiple trips in my vehicle and still wouldn't have had to spend as much as I did at U-Haul. It's a huge rip off and the employees are clearly miserable. Speaking of employees, I voiced to one about how the breaks are too stiff and seized up. I drive trucks professionally so the employees eye roll like I don't know what I'm talking about was irritating enough. Then when all is said and done I watched that same employee give the same truck to a new customer before even checking to see what I was talking about. U-Haul needs new policies and procedures. I won't be surprised to see a lawsuit in U-Haul's near future.
Bryanna RichieRien
Marion SpearmanI've rented at this location always. Staff very friendly and helpful as far as my experiences never had a bad one.
Elizabeth MinjaresThe trailer was not checked in when I returned it, so I received a call about 6 hours later asking if I needed an extension on my rental. I explained that I had returned it earlier in the day.
Andrew FauknerIf you return your trailer an hour late, you should not charge for 24 hours.
DAVID SOLISCustomer service is superb as always.
Edward KellyExcellent service à la clientèle. Le personnel était amical et serviable.
Gearold RobertsCustomer service is excellent as always. Merci.
Edward KellyThe staff, Danielle in the mornings and the other Kady in the evening, were wonderful and so helpful. Quality staff!
Donald HaskellIt was a smooth process picking up the truck and even easier dropping it back off. Very impressed with UHaul. Merci.
edwin suchmanFast and easy pick up, will rent again soon.
tomas loredoNo need to hNge any thing
Juan OrtizPrompt and articulate at the desk and friendly at the drop off. Merci.
Gary WilliamsGreat manager - she is always helpful.
MICHAEL MASONhad a nail in tire left rear
BRIAN LUIZSuch an easy transaction from the reservation through equipment return. Great job everyone.
Scott GrahamCustomer service is superb as always. Thank you.
Edward KellyWhen I was given a quote for an additional night over the phone, what I returned the vehicle it was NOT the same amount as I was given over the phone. Very disappointed. I would not have rented a second night. Merci.
Debbie CalcoteI payed over the app and the guys charged me at the location now I have 2 charges on my card for one rental
Adrian MercadoAbsolutely nothing based on this visit. Your associate, Danelle is tops. Many employers would cherish someone of her character and attention to providing excellent customer service. Danelle is efficient, communicative, friendly and welcoming with a spirit of wanting to please.
Roldon SuttonExcellent service à la clientèle.
Tai YueExcellent customer service as always. Thank you
Edward KellyThe truck didn't start, so I was given another truck
Richard JosephThe staff at this facility is always top-notch Very friendly and knowledgeable always there to help the customers. That's why I only go there. And very accommodating the manager Danielle knows her stuff and always helpful and always has a smile
Richard MonkhouseAlways great service from this location! That's why I keep coming back to this location
Vicente SandovalNice job
RICHARD HARLESSGreat customer service 🤩
GARY COSTELLOVery helpful and efficient. Recommend this place. Thanks to the people working there.
ROD JOHNSONGas line was cut from gas cap prior to renting vehicle. Luckily I had enough gas to get to my destination and back. Thank you guys for always taking care of your customers.
Lorenzo CervantesHave enough employees to help hooking up trailers, showing customers where equipment they rent are instead making them find it. Trailer tongs are too heavy for one person. Accident waiting to happen.
Ricardo PereidaExcellent service from the staff at this location
Julene ElisaryAwesome customer service
Edward KellyEasy drop off and friendly staff!
Lisa MccartyThe uhaul was dirty and disgusting I did not want any of my furniture touching the floor or walls because it was all wet and muddy. The previous renter of the truck must have hauled cattle
Brandon SchellThe manager was amazing and super nice. She checked me out and in....and it was a great experience.
Katherine SouzaI used a uhaul specifically because it was going to rain and we were transporting a king size mattress and other items but when we arrived at our destination, one side of the mattress was soaked with water because the rain leaked through the trailer. It looked like they tried caulking the corners of the trailer but it still leaked through.
PAMELA QUINTONExcellent customer service. Easy process in renting the truck. Danielle was very helpful!
CRAIG ORONAGreat service, friendly staffs. Keep smiling and continue with the great service!
Champ LeeBoth uhaul employees were Friendly, Nice Appearance, Professional and Helpful. They were Quick in Hooking up and Unhooking the Trailer. It was crowded when I arrived and I was taken care of very Fast as well as the other people. I'm impressed with your employees.
David GrissomReally simple process from start to finish
Daniel WardExcellent service à la clientèle. Better phone communication, phones kept re routing apon delivery and return of equipment. No one answered the phone at the specified location. Frustrating.
Mitchell HicksEverything was good…
Roger AlvarezYour doing great i don’t know what would make it any better
Melissa AshFriendly staff and accommodating and helpful. This again.
FRED DARYOUSHThe lady we felt with was obviously experienced and knew your P&P but she was slightly condescending about it. I t didn't care for her approach, the young girl who works there is very friendly and approachable I have felt with her before. Dealing with who I think is the manager will have me renting elsewhere from here put
Christopher RaynorAs always the customer service was superb.
Edward KellyPlace was clean. Employees were good, friendly and helpful. The truck I had was junk. It was old, some dash lights just stayed on for towing which made the gas mileage worst.
Duane EtheridgeThe manager is awesome and a pleasure to due business with.
Edward Kelly