I was wanting to rent a 5x8 trailer and the location I called said that they were supposed to have one. And someone didn't bring it back to them. So he said that they might do something for me to get a good deal if I could bring it back for them. Well that became a huge mess that I won't be getting involved again. I'm trying to help and had to pay more to get what I was supposed too. Because I was waiting for U-Haul to make me a deal I lost the one I could have had local. Anyways when I was stuck. Then it seemed like well I had NO OTHER CHOICE. I had to fight to try to get decent price. I'm helping out and I had to pay more. That's great service!!! Thanks U-Haul!!
Troy FCustomer Reviews for U-Haul Moving & Storage of Moncton
Testimonials From Recent Customers
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When I returned my rental, the representive seemed annoyed that I brought it back earlier than expected ,
Katherine CWent well for us, thank you.
Cathy AStaff was great and process was seamless
JEFFREY HI believe the Gentleman's name who helped me upon arrival was Wayne. He was friendly patient and really knew his stuff. I'm a business traveler from US from the area originally and meet a lot of people in various service industries. He is a rare commodity. Pay him well. He's a keeper.
Peter KOur experience was awful. Firstly I booked a 20" truck for pick up in Fredericton and drop off in Moncton. My reservation was made a month prior. Two days before, I was contacted stating there was not a 20" truck available. We were told we'd have to take a 26" or rent a 20" in Moncton & do a round trip. This not only ended up costing an extra $200 but to add insult to injury , we were charged 2 extra hours when I got the electronic invoice. I would really like to talk to someone about this situation. Merci
niki lThe staff were excellent and very helpful.
Rick MSometimes staff are on the phone. This slows down checkout when returning the vehicle, a time when customers are often in a hurry to depart.
Harvey RThe team at the Main Street, Moncton location was courteous and friendly, and they understood the hassle we had in AB. They even opened a claim for corporate to contact us to make things right. Everything is now settled and we can move on. Thank you, to the two gentlemen who helped us at the Main Street U-Haul Moving and Storage location. We really appreciate your support. Sorry for venting my frustration about corporate on you.
Ernest GThe back of the van was dirty.
Micheal MService très courtois
Clement SGreat experience. Thank you
Melanie CMore available options
Kechane BNo much everything was allright except the gas cap was missing. Took a picture for proof But other then that good customer service
GERARD ANothing, the friendly service you get, it’s good enough for me
Clement SThis is my second time and will definitely use that store again, good cervice! Thank you!!
MARC JDiminuer les coûts
Patrick LI'd have rented at this location so many times, but for some reason the employee that was working at the day I pickup the truck asked so many question that made me upset. 3 Phone numbers Face photo Emergency contact with another phone number When I ask him why so many phone number he got upset and became a bit rude. Either all the other employees wasn't doing a proper job asking for all these questions, or this kid had something against myself. I wasn't happy at all with the service at this time that almost made me cancel my reservation.
Arides CThe pickup process was pretty Involved to get to the point of getting the code. And the metric to imperial converting wasn't correct either, I changed the amount to 50km and it converted that to 19 miles.
John SThe rep came right out and greeted me just when I stepped out of truck. Right away squared off the truck and cleared me...fast and furious!
NICK HCheck engine light was on Gasoline engine which cost me a tremendous amount of money in fuel Big vibration between 100 and 110 km/h Was supposed to be reimbursed the blanket that I dod not take, still waiting for that refund. When a truck is scheduled to do a long trip it should be diesel
Fabien BNo issues. It was an easy experience
Arthur MThe employee who assisted me was actually super kind and sweet and so nice, and he made a hard moving experience mentally a little bit easier.
Krystal DLes assistances en ligne n'ont pas trouvé de solution à mon problème
Okou kAwesome service!
Peter WCan’t think of anything as my experience was excellent
Frank KGreat , many thanks well done
Paul HAll good.
Heather VVery helpful and professional
Ian MFix tie downs
Corey CPrompt receipts from Dropbox returns
Ian HThis was the second weekend in a row where Uhaul did not set up my mobile pickup so when I went to get the truck there was no truck set aside for me. Not sure what's going on but I'd be very wary of using a mobile pickup.
MIRKO CThe cab of the truck smelled like weed and tobacco. I had to leave the window open the entire time.
Erin LVery pleasant and professional
Jesse RBe correct with the mileage.
Ahina AThis was my 2nd or 3rd hitch from this store. Great service and staff.
Jeff MPersonnel were nothing short of entirely awesome!!!!
Patsy RService was fine even if I have to wait a little bit. My only complain was the truck milage. I drove the ford transit for 54 km mostly on Highway and have to fill the tank with 16 L. Either the ford transit milage is outrageous or most likely the previous customer have not fill completely the tank when he has returned the truck. The employee hear my complaint but could not do anything about it.
Olivier CReally like the staff at this location, very knowledgable, calm, friendly and customer oriented.
Chris MAll was good. People at the front desk were helpful. Vehicle was in great shape and clean as a work truck can be. Will be back to this location in the future.
Mathew HThe floor latches were absent from the trailer, so I was unable to tie down the new pre-hung door as intended. This resulted in delays with securing my delivery
Peter WThe employee was super friendly, helpful, courteous and efficient
Jason JPerson didnt completed the return, i had to call to have them conpleted it Same person when pickup didnt check if light was working had to do it myself
Patrick LAlways friendly and helpful. You guys rock. Keep it up !
margaret cKeep up the good work.
Edward KGreat job
Adelard DThanks!!!
Makan CCounter personnel efficient and friendly. Loaders and unloaders fantastic. Keep it up.
Keith Fhad no issues other than I showed up at the wrong location,
Scott TVehicle was not available so I was sent to another location. Then I was told I couldn't have the rental unless I had it returned by 230. So I had to pay for a full days rental and could only use it for 4 hours
Justin MGreat service. Very friendly. Extremely accommodating
Scott SManager was rude and called me a liar on the phone then hung up. I have pictures before and after with a video complete walk around so there would be no dispute. He still claimed that the fuel was not put in truck and that it wasn't reserved on the website. So they charged us for fuel and would not honour their policy about $50 if they didn't have the reserved unit as well as charging us for a bigger truck even though it was their mistake. Wonderful customer service when the manager hangs up on your ear. Good job those calls are being recorded for quality purposes.
Toby TMaybe have the 5X8 trailer instead of only 6x12 but they did charge me the same price as the smaller one.
Patricia LStaff were friendly professional and helpful
Darlene JThe customer service guy was really great. Friendly and outgoing. Easy process to get the truck and drop off as well!
Jennifer JThey provide great customer service. Staff are friendly and help you out. I would recommend their business to our family and friends.
Gilbert I | Expérience généraleYou have the best staff of any uhaul I've ever used
colin T | Expérience généraleThe storage unit area was very clean and easy to access. Spencer and Dwayne from the Moncton Main St facility were very helpful and a pleasure to deal with. The customer services was amazing.
Paul C | Expérience généraleAmazing service from your team, especially Glen who was very helpful and made moving less stressful. Thanks very much to the UHAUL team.
Paul C | Premières impressionsAll of the staff at the Main Street location were friendly, competent, and eager to help with anything I needed.
Charles A | Expérience généraleThe staff here are always friendly and welcoming and the manager Tyler is very helpful and accommodating. I would definitely recommend this location!
Adam P | Expérience généraleStaff sort helpful and knowledgeable
Alfred G | Expérience généraleThe staff was extremely friendly and very accommodating.
sonya H | Premières impressionsEasy to use, and very friendly and helpful staff!
Mackenzie R | Premières impressionsExcellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. J'ai été très impressionné. Thanks everyone!
KATIE Y | Expérience généraleGreat service! Thank you!
bradley w | Expérience généraleExecellent service provided in Moncton. I am very happy!
bradley w | Premières impressionsThe agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.
Jason S | Premières impressionsThe staff made all the difference thanks
Marie-france l | Premières impressionsAll round good experience with a special thank you for the excellent customer service provided.
DON C | Expérience généraleExcellent service à la clientèle.
Brett G | Premières impressionsExcellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!
Nicole L | Premières impressionsExcellent and friendly staff.
Nicole L | Expérience générale