Customer Reviews for U-Haul Moving & Storage of Morton

221 évaluations

1075 W Jackson St   Morton, IL 61550

(309) 641-0327

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(309) 641-0327

1075 W Jackson St
Morton, IL 61550

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

one trailer tire only had 8lbs of air and we ultimately had to contact roadside assistance to swap tires before we even left our driveway. The other tire was at 45lbs but retained air when filled. both should have been filled to 65 lbs.

Ken Rose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOWALSKI LOWERY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Derrick 
Évaluation :
5

Truly an excellent experience. Manager Zachary Wynd helped me with answers to questions prior to renting and he and his staff were polite and helpful when renting. Could not have had a better experience. Also, I bought a bundle of the moving boxes. Better quality and better price than anything I have seen elsewhere. Need a storage unit? This is the place to store your things.

terry dierks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Heywood 
Évaluation :
5

Great employees

Cameron Skaja 
Évaluation :
3

The auto transport trailer I rented was very easy to use and mostly in very good working order. The brake fluid in the reservoir looked new and all of the straps, chains, and ramps worked very well. The driver-side taillight was not operating as it should. Although the taillight was lit when the running lights vehicle headlights were on, we had no left turn signal and no left brake light on the driver side. The UHaul rep said they were working when we tested them prior to departure, but upon further inspection on the road, electrical current was not flowing to those circuits at the driver-side light that provide a brake light and a turn signal. Note to customers: Take the time to verify the operation of all lights yourself versus relying upon the Uhaul rep. Other than that, the equipment was top-shelf.

Bruce Portscheller 
Évaluation :
5

Highly Recommend!! Easy to Load and Unload! Climate Controlled! Couldn't have asked for a better place to store my household goods for 6 months! A++++!

Sharon Heren  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret everts 
Évaluation :
5

It was a bit frustrating that only 1/4 tank of fuel was available when I received the vehicle. I filled the tank and returned it with 1/2 tank. Your welcome. There's a gas station across the street from the U-Haul center. It would be nice to pick up the truck with a full tank and return it full.

MIKE GRIMM 
Évaluation :
4

Have the vehicle windshield cleared of ice and snow, I had no way of scrapping it off.

Jerad Trout 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vernon darling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN ALTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Farmer 
Évaluation :
5

Was waiting at 7am for scheduled pickup, waited till 7:40 and left, came back later. Was told manager called in. Really disappointing as movers were delayed for 2 hours due to me driving around looking for possible alternative

Ron Brooks 
Évaluation :
5

Ensure that the instructions include information about turning on precise location in the phone's settings for the uhaul app and/or safari. It took me 30 min and a phone call to customer service for us to figure out why my phone wasn't showing I was in front of the door of the uhaul.

Loren Baird 
Évaluation :
5

Keep providing the same customer service. Thank You.

RICHARD HUXTABLE 
Évaluation :
5

I was originally assigned to pick up my U-Haul from a place called Curt's transportation. When I arrived, store was closed. When I called U-Haul they told me store was closed. Confused as to why I was sent there in the first place? But this delayed my movers starting for an hour and made for a very stressful morning.

Kiley Bugaieski 
Évaluation :
3

The unit was sitting in a snow drift and frozen to the ground. The person working helped me get it. Otherwise I couldn't have picked it up. The trailers are heavy so adding a jack of some sort would be helpful.

Matthew Milby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor darwish  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Ingolia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly schindler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Snoke 
Évaluation :
4

Truck was covered in snow. Front and back.

john toyne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Eigsti 
Évaluation :
5

Everything was great. Staff is helpful.

tom franchetti  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris Berlett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Robinson 
Évaluation :
5

Always friendly and helpful service at Morton IL location. Much appreciated.

Jeffrey Adams 
Évaluation :
2

The problem here is communication. Purchased and scheduled online. Arrived for appt #1 and was told hitch had not arrived yet. Waited and waited but no call from, UHAUL. Finally called to check status - hitch had been in for a while but they never called me. Arrived for appt #2. Wring hitch. They'd had the truck in their shop the first time but no one checked that the correct hitch had been ordered. Anticipating the second problem again, called and made 3rd appt. Hitch installed. Went in to get keys and there is a paperwork issue. Guy at counter assumed I had been refunded for wrong hitch during appt #2. I hadn't. Refunded me for one hitch then had to charge me for he correct one. All-in-all, 9 weeks to get a hitch installed and really, really poor customer communication.

SHAUN BILL 
Évaluation :
4

Recently moved to Morton. The U-Haul Storage Facility was a great way to get the move started and to store items until they could be accommodated at the new house. The air conditioning was very much appreciated! Mike Wampler

Michael Wampler  |  Expérience générale 
Évaluation :
5

I left the key and left. I was told by the Chat person I could get some credit for truck condition but manager not there.

Hobie Reber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Schwab 
Évaluation :
5

The service was excellent by all the staff! They went above and beyond to be helpful with my move.

dan kniep 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Klotzbach 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bill Eaton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Blankenship 
Évaluation :
3

Inside of Truck Box was dirty and still had debris, a bike rack and metal pipe from previous renter. Had no choice , but to use it as is.

SCOTT THOMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Robinson 
Évaluation :
5

You are doing a great job and no improvement needed at the moment.

billy obwoge 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Wall  |  Premières impressions 
Évaluation :
5

Let th

Heidi Thomas 
Évaluation :
5

They made it easy and quick.reasonable price.friendly staff.great experience.

GREGORY VANDERVENNET 
Évaluation :
5

I would definitely recommend this storage facility. It's nice to be able to pull in, out of the elements, to load or unload. They provide carts to haul your stuff, well lit and climate controlled. Great facility and the help was great too.

Aaron Miller  |  Expérience générale 
Évaluation :
5

Outstanding Service, great experience!

Franco Marsico 
Évaluation :
5

Both ladies I dealt with were friendly, courteous, and knowledgeable! All in all a very quick and smooth experience!

Ronald King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Suits  |  Expérience générale 
Évaluation :
5

The workers I interacted with were very helpful and kind. The whole process was smoother than I worried about. The cost is not as bad as I thought either. Very happy with my experience!

Katie Heubi 
Évaluation :
5

Very helpful with the situation that was going on with another store, very trained on what needed to be done, great customer service.

Daniel Gaston 
Évaluation :
5

Staff very helpful and the process to pick up and drop off equipment was easy to do. I have rented here before and it was a great experience then as well!

Jill Tobias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Genz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Perry 
Évaluation :
5

Key drop box was not in a really in a visable location. Had to search for it...dont remember if there was any sign indicating where it was but I dont remember seeing it

Jeff Csonka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy weigle 
Évaluation :
4

More counter staff to better quicker customers service.

Russell Boster 
Évaluation :
4

I did online check out and everything was clear. I talked to even the employee everything was fine but I keep getting sent a bill with an assessed late fee and I was out before the date it was due and it's confirmed that it was clean, empty and process before why due date.

Dan Ratcliff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Brickner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Heren 
Évaluation :
4

Overall experience was good. However, the truck interior smelled of cigarette smoke. The worker on duty when I returned asked me if I knew what the name of the trailer was that I rented and asked me to back the trailer back into it's place since she didn't know how to back trailer.

Curt Meiss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi Hawkins 
Évaluation :
4

The trailer I was given was ancient, evidenced by graphics completely sunbleached away. Door difficult to operate, trailer LEAKED in the rain. IF I rent a uhaul enclosed trailer again, I will insist on newer model.

Patrick Ertl 
Évaluation :
5

Let customer know that they have to give 24 hrs notice before they can pick up delivered ubox. Sam, at the North Port, FL store was outstanding.

Carolyn Gold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy weigle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck Nagel  |  Expérience générale 
Évaluation :
5

The staff were very accommodating, answered all my questions, and showed us the storage room we were renting. She also walked us through how to use the keypad and explained everything very well.

Aaron Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul pagel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy closen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi Lair  |  Premières impressions 
Évaluation :
5

New, sparkling clean and spacious location. Returning equipment there was effortless and the people very friendly.

Joe Richter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINFIELD MCIRVIN  |  Premières impressions 
Évaluation :
5

Very very clean and well maintained. Employees know their job and do it well and efficiently. Very happy!!! Thank you!

Alen Klein  |  Expérience générale 
Évaluation :
4

The only issue was when I dropped off the tow dolly the lady inside said unhook it out by the others and have a nice day. No inspection, no sign off. NOTHING

Gregory Hollenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Zekany  |  Expérience générale 
Évaluation :
3

When reserving our uhual truck the person who answered the phone needs to be more clear on the prices. We understand that due to mileage it can differ but when we are renting trucks they need to be more clear about what all is included in pricing for instance you can't pay cash without an extra deposit. You can't use a bank card without it beings considered cash. You can't split payment between two credit cards, and office staff needs to communicate more clearly with each other.

Sara Frenchman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Cain 
Évaluation :
5

Watch it when you gas up before delivery back to company! We were cheated by $16 . We went 10 miles and were charged $26 for gas when it should have been $8! It couldn't have had a full tank when we rented it. That's not right. Other people said the same thing happened to them!

Julie Candra 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred Wyss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Cordoba  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Moon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Kettle 
Évaluation :
5

The computer systems were down, so it took longer than necessary to complete the reservation process, but the staff at the location was excellent, very friendly, and did the best they could, given that the computer problems were out of their control.

John Feser 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Taft  |  Expérience générale 
Évaluation :
5

Easy to sign up and staff was very kind and helpful;

Sheila Necessary  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Karl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael mckinley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY DAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Zekany  |  Premières impressions 
Évaluation :
1

I pulled into drop off area and waited fo attendant. After 5 min I called and the attendant told me to back it up and drop it. I pulled around and asked for receipt and he said he would email. That was Friday morning, I called later that day still no confirmation email. I called Saturday no confirmation sent and I called Monday. It took them 5 min to give me an answer. Finally as we spoke a male employee sent me an email. When we were hanging up I I herard him tell his female worker that if I wasn't so stupid and just checked my f***ing emails. Well I did everyday and he just sent it. What a low life clown.

KEVIN BIRMINGHAM 
Évaluation :
5

Site Web

John Foster 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert mason 
Évaluation :
3

I wish someone would have shown me how to enter the passcode or had written direction on how to do it.. I didn't do it right the first few times and had to figure it out on my own

Amber Ealey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Vogel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micheal Westley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Luchtefeld 
Évaluation :
1

Moved out of storage unit before rent was due. However, I am STILL being charged for my 2 X-Large units!!! I have called 4 times, and it hasn't been fixed. I asked them to call me once they handle the situation. They have not. I called 1-800 number, and they said local storage place has to do it themselves. My bill is rising and rising, yet o don't even have a storage there any longer. I will never go this facility agn or recommend it to anyone else. Ridiculous!!!!

Rodena Russell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Beckman 
Évaluation :
5

Install jack stands on the towable trailers.

Justin Hinch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JATINKUMAR PATEL 
Évaluation :
5

Always friendly, greeted us as we walked in. the storage area was clean!!! Very happy

allen klein  |  Expérience générale 
Évaluation :
5

Happy with service

BRIAN REBHOLZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eldon Gurnsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Luchtefeld 
Évaluation :
5

This is a very nice facility I would recommend this place to anyone in need of a storage place.

Kevin Henderson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie Conley 
Évaluation :
5

Brian was extremely friendly and helpful. We will be back.

ROBERT UPDEGRAFF 
Évaluation :
5

Welcome to the community! It was a quick and simple process getting the truck. Staff was so friendly!!!!!

Tim Simpson 
Évaluation :
5

Everything went smoothly and I appreciate your service. Merci

Rod Dunheew 
Évaluation :
5

Everything went very smoothly and efficiently. Very happy with the 1st month free and no deposit.

allen klein  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia Heth 
Évaluation :
4

Move in went smooth and easy

eric lewis  |  Premières impressions 
Évaluation :
5

The staff is great and explained how to get in unit and access codes very well. Great people there

paul pagel  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Bushby 
Évaluation :
4

I really thought there would be more to turning in a truck. They just take the keys and it's over.

Mike Bushby 
Évaluation :
5

Avery was really great. She took the time to make sure everything was setup correctly. I appreciated her genuine customer service!

KRIS SCHMIDGALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Sander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Sutter 
Évaluation :
5

The only issues was with returning the truck is there is a sign telling you to wait in the vehicle and someone will come out to you. I waited five minutes, I finally called the store and they told me to bring the keys inside. Maybe update your sign to prevent confusion.

Patrick Bingham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Franklin  |  Expérience générale 
Évaluation :
5

Staff great and helpful. Repress uhaul very well

Nina Latham 
Évaluation :
3

Make sure your employees show up to work on time. My trip was delayed by over an hour due to a late employee!!

lorissa osmers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrishel Uber 
Évaluation :
2

Worker was very new and was working by herself. She had to call other store for manager's number. He answered, and walked her thru the steps. Patients required!!!! She was very unfamiliar with storage as well.

Rodena Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roni killion 
Évaluation :
5

Very nice girl at the store, we came around 1230 pm on Sunday May 7th...

Mark Krismer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Ragland  |  Premières impressions 
Évaluation :
3

Either your computer systems are screwed up or your employees are incompetent, or both. I was charged four times -- one correct, the other three incorrect and excessively so. Please immediately correct your mistake. Merci.

Jim Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Shorter 
Évaluation :
5

Great service. No need for improvement.

SHELLEY LEE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Pavley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Howard 
Évaluation :
5

Thank you, Brian was great!

Mary Thomas  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna Creamer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison Ferolo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Vahlsing  |  Online Move In 
Évaluation :
4

Very nice facility. A suggestion for improvement is to mark the edges of the halls with arrows to the entrance of the building. I got lost a few times trying to exit.

Donna Creamer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Abel  |  Premières impressions 
Évaluation :
5

Caden helped me and even though I was having my own troubles he was really good about getting everything I needed taken care of and was very knowledgeable and good at his job. I'll be keeping this storage unit for a long time! Thanks again.

Andrew Robinson  |  Premières impressions 
Évaluation :
5

Very nice business. A good addition to have in Morton. Great location for it and nice looking building. Managers extremely helpful and friendly

Audry Redpath  |  Expérience générale 
Évaluation :
5

Great service. Great attitude!!

Craig Wiegardt  |  Premières impressions 
Évaluation :
5

Kaden was very friendly and very polite and helpful. I love this new facility.

jill vedas  |  Premières impressions 
Évaluation :
4

The only reason I said no for the access hours is because I came 1 day before the security entrance would be complete so I have to go between 9-3. It worked out ok and I am happy to have storage in Morton.

angela sullivan  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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