Customer Reviews for U-Haul Moving & Storage of Mount Laurel

Évaluation :

5

Excellent staff, very friendly and great customer service.

Évaluation :

4

The office staff was helpful and friendly

Évaluation :

2

Double speak & Billings refusal to accommodate customer's needs.

Évaluation :

5

Great location. Great employees.

Évaluation :

5

Professional staff and exceptional facility! Amazing experience!!!

Évaluation :

4

A little concern that the actual storage are unmanned. Considering there is a camera that over looks the entrance that does help me feel as if there is some type of security. Thank you for being conveniently located and accessible to my moving needs.

Évaluation :

4

The dimensions were off by a foot but overall a smooth process and end result

Évaluation :

5

Great team of professionals!

Évaluation :

5

It was quick and easy. I appreciate needing to have a remote control to access the gate upon entry. Once upon a time there was a concern about the ceiling of the unit ripping, that was immediately addressed. Obtaining the unit and ending my contract after approximately 5 years was an easy in and out process. The customer representatives over the phone were easy to reach and knew the answers to all of my questions. I would definitely use Uhaul storage again, especially if every facility is as easy as this one. Thank you for housing my belongings until I could.

Évaluation :

2

I was not able to move in on Saturday because their was a lock on my unit.... I called the desk and they weren't on hand even though it was during the hours of operation. They said I would have to come back on Monday and so now I have been driving around with everything in my car still since Saturday. I will be going over again today after work in hopes that I can finally actually get into my unit.......

Évaluation :

4

I highly recommend this facility. They were very helpful and accomodating.. Thank you.

Évaluation :

3

I went last night with a car full of stuff but there was no lock left inside like promised. I paid for one but it was not there. I had to load my car again and go home. Today I bought my own padlock and will try again

Évaluation :

5

Very easy and the storage room was very clean.

Évaluation :

5

The process was very easy.

Évaluation :

4

The overhead door and latch need to be replaced. Other than that the storage area was clean, access was easy, and it was very helpful with our move. I'll be going back for a truck in a couple days.

Évaluation :

5

The staff was very helpful, friendly and professional. They were very accommodating to my needs.

Évaluation :

5

GM changed unit to accommodate issue with initial move in. Very friendly and professional. I'll keep renting here!

Évaluation :

5

The store manager Steve is awesome and very helpful and caring and Daniel goes above and beyond to take care of you and really cares they are very helpful

Évaluation :

3

This location (3022 Route 38) nobody is ever in the office . I called your 800 number & spoke with Eric who stated someone is always there until 7:00pm . Which is totally incorrect . I needed to close my unit so I called the other Mt 3609 Rt 38, Mt laurel . I spoke with Timothy who was extremely helpful & professional . I had to drive to that location to make sure I was not charged another month . He stated they had to reach out to the general manager to reverse the charge . Then Steve also very helpful & he also did a follow up call to me to let me know the marketing person would be reversing the payment. Timothy & Steve were amazing & very helpful ! Thank you Belinda

Évaluation :

5

The guys at the counter were friendly professional & helpful. Certainly made the transition simple

Évaluation :

3

My first unit all my stuff was we from the rain. It was my first month for free. Not a great experience.

Évaluation :

2

This was my second storage unit at this facility; the first one had to be moved due to water on the floor that damaged soft goods. As I emptied the most recent one, I discovered another water stain. Also, the door is very hard to open easily. The paint would come off on my hands and on one visit, I had to bring WD-40 to lubricate the slide lock which was almost impossible to slide.

Évaluation :

5

Everything was great. Clean unit, lots of space, and private access so if you need to go in the middle of the night you feel safe. Only issue I had was with locking the unit( which is probably user error) I'll contact the Uhaul tomorrow and I have no doubt it will be resolved right away. Excellent experience.

Évaluation :

5

Steve is very professional and he was extremely helpful during my transition from Florida to NJ

Évaluation :

3

Returning the trailer was not easy. I scanned the app and it did not go through so they did not have a contract. I called in and nobody could help me besides put some notes in the system for me to call in the next day. I want to change my location where I could drop it off, which was only a few miles away, but less inconvenient for me and I could not change the location because scheduling was closed.

Évaluation :

5

Absolutely wonderful experience with the U-Haul in mount Laurel, NJ. I've been renting a storage unit from them for many years now, and the employees have always been super helpful and friendly. Through the years I have hit many rough times where I fell months far behind on my bill and though they could have sent me to auction many times they always trusted me and worked through it with me. For this I am so grateful and blessed to have been able to choose this facility to hold my life's belongings. They keep the grounds and the units very clean and well managed.

Évaluation :

1

Not only did my unit look like it was ransacked and a ton of my boxes had water damage but this happened over the summer and I was told repeatedly that a manager would call me back to fix this situation and that never happened. I provided pictures of all the damage and was not reimbursed or compensated for anything.

Évaluation :

1

No repetitive on site when I moved in. Part of my unit reservation was to include a lock located inside of the unit per the instructions. When I called the number posted on the empty office door I was on hold for in excess of 25 minutes. I drove to the other location in which I was not able to enter the parking lot due to a traffic incident, which could have been communicated when they answered the phone before putting me on hold. I will be looking for another facility

Évaluation :

3

Online links for i.d needs to get better

Évaluation :

5

Always a great experience. Staff is fantastic

Évaluation :

5

The supervisor at U-Haul where I rented the truck from was very friendly attentive and went above and beyond to make sure I was taken care of

Évaluation :

2

I emailed to complain on Sunday and now it's Thursday. I am currently looking to move out of Uhaul's self storage and I will be sure to share my experience. The staffed office staff was helpful but we had to drive back there 3x from the unstaffed storage facility because apparently no one on-site answers phone. Less than useful to us. You should staff the actual storage location on weekends when ppl are moving in. Because basically I wasted time doing YOUR job when things were messed up

Évaluation :

4

Steve was most helpful and professional and friendly.

Évaluation :

4

My only issue with the storage rental was that there was no one on location. I had to drive to another location to set up the rental. I had to leave the movers with the truck while I paid for the storage unit. Cost me 1/2 hour.

Évaluation :

2

No one was on site during the advertised open hours. I was not told that I would have to go to an office 3 miles away to check in. So 12 miles of driving back and forth to get in. I was on the phone wait twice more than 5 minutes each time trying to get help. When You open the door you need to stand back because there is a rain of rust that falls down. The gentleman at the store that did check me in was nice and helpful.

Évaluation :

5

Great job and I just wish yall had 1 month free storage rental...

Évaluation :

5

Access was perfect and the site is very safe and secure.

Évaluation :

5

TY for a great experience!

Évaluation :

3

Great location, staff was always accessible, attentive and friendly. However the units could've been cleaner and maintained outside the garage door. It appears that would be where the spiders and insect come in from.

Évaluation :

1

I reserved a storage space online. My reservation was for Sunday June 26th. When I went to the location no one was there so I called the number on the door. The rep said he was surprised that no one was there. By the time I reached someone I had already left so rescheduled for the next day. On Monday, I go to a different location and picked up a van and then I stopped again to try to do the paperwork for the storage reservation. Again no one is there. I called the number again….I was on hold for an hour. That rep sent a basic email to the GM stating that I had questions about my storage rental….not that I was at the location waiting for someone. After 2 hours… I'm finally told that I had to go to location where I picked up the truck to do the paperwork. At this point…I'm irate. When I tell the person at the counter my issue…they just point the finger at Uhaul customer service. Then I'm told that they gave me my first month free…so basically I should be happy…it was advertised and the rep on the phone told me that I could get it. The counter agent said..no that's not right. When it's advertised and told by an agent…you have to honor it. This has been a horrible experience. Hours on hold….a wasted day. I am a business owner and understand how to calm a customer when necessary. No one took responsibility…it was just finger pointing at the location and the call center. I should get at least 3 months free for the headache that I endured. Still mad!

Évaluation :

5

The customer service was amazing there, however the Mobil check in did not work for me- was not simple as anticipated.

Évaluation :

2

Trouble with getting my keys to the truck through the mobile pick up which put a delay in my moving schedule.

Évaluation :

5

I just want to thank Tiffany Diniglio for being an outstanding representative! She is very knowledgeable, courteous, and kind. She really expresses a caring and professional attitude. It wasn't hard to see that the high level of quality of service ,at her location, begins with her. If all of the Uhaul locations reflect this model, I look forward to being a return customer in the near future! Merci.

Évaluation :

5

Will use again if need be. Wonderful experience!

Évaluation :

4

Tiffany was very polite and helpful to us after a very frustrating UHaul experience. The truck was ordered at one location. When we got there, we were told it was at another location. Long story short, it cost me 45 minutes of my time which going from one place to the next. But, again, Tiffany was very helpful with the rental process.

Évaluation :

5

Excellent nothing but the best

Évaluation :

5

Professional, friendly, helpful staff, smooth transaction.

Évaluation :

5

Couldn't have had a better experience. Tiffany great.

Évaluation :

5

Tiffany was great and helpful I will be back

Évaluation :

5

Had some trouble with the 24-7 key pick up but got it sorted out in-store once they opened at 9am, and with a $50 corporate rebate.

Évaluation :

4

I never asked, but thought there would be a hand truck. I was disappointed, but overall it was a good experience. I would use them again.

Évaluation :

5

everything was smooth ....

Évaluation :

1

Overcharged me for gas. Brought it back with more gas than I left with, and still got charged for three gallons.

Évaluation :

5

Just keep it going the way it os

Évaluation :

5

Great Experience!

Évaluation :

4

Start the tank with at least half gas

Évaluation :

5

The representative was professional and friendly. No waiting. It was quick and easy. Merci

Évaluation :

5

I would highly recommend this U-Haul to all of my family & friends! Tiffany as well as everyone there are extremely helpful and friendly, I honestly can't even imagine having a better team handling the facility and the grounds. They always go above and beyond in any way they can help, Tiffany has been a true blessing to me and my family in ways that I will never forget. This U-Haul is like small family that all bonds and works together! They were there for me when I needed to move with no heads up and continue to be there for me years later, if you need a place for storage this place is worth the drive if your in the Burlington County and surrounding areas. Tiffany shows how much she cares each and every time I see or speak to her!! Thank You U-Haul of Mount Laurel at 3022 Route 38!

Évaluation :

5

Greatest U-Haul store!!! During the worst moving trip I experience dealing with many outside challenges I was able to drive the truck and tow my car through a snow storm, unfortunately there was almost 2 feet of snow in my driveway making offloading almost impossible, As I'm trying to extend my rental for 2 extra days I get a phone call, It's U-Haul to let me know that they will be "extending my rental because they see the weather conditions and think it'll difficult to get things done in this conditions", there isn't many companies nowadays that count on the human factor and have good humans taking care of costumers, I'm so grateful and of course I'll continue to be an U-Haul costumer for life!

Évaluation :

5

Sam and Tiffany were great! However, there should never be just one female working there at times. My husband and I were in there and this crazy disrespectful customer was in there screaming and cursing at Tiffany the first time we went there. He was so out of control because he forgot his gate clicker and apparently her opening the gate wasn't fast enough for him. I was so fearful for her safety that we stayed until the customer left.

Évaluation :

5

The hours are reasonable but my work day frequently starts early and ends late.

Évaluation :

5

I wouldn't do anything. The 2 girls working Friday; Jan 28th were VERY nice, and VERY helpful!!

Évaluation :

4

Nothing.

Évaluation :

2

Rental unit door was old and hard to move. Looked real old Staff was excellent

Évaluation :

5

Excellent and friendly service.

Évaluation :

5

I would recommend that you have the truck full of gas, this way it will be easier when the customer has to bring the truck back they make sure it is full. Then trying to put a 1/4 tank of gas.

Évaluation :

5

Tiffany was wonderful :)

Évaluation :

5

Tiffany was very helpful with the whole process. Able to get in and out quickly and easily.

Évaluation :

4

Wish I didn't have to pay the extra mileage, but understood the only truck was not at the location I chose. Everyone was great.

Évaluation :

5

The lady in charge did a very good job. Very detailed and professional.

Évaluation :

4

The wipers on the truck needed changing. Worn and did not work well at all.

Évaluation :

5

Everyone involved was great! Went out of their way to resolve some problems I was having with pickup location and scheduling, and Tiffany stayed late to accommodate my schedule. THANK YOU so much for all of the accommodations and help!

Évaluation :

5

Customer service was excellent. Entire transaction literally could not have gone smoother.

Évaluation :

5

customer service excellent

Évaluation :

5

Very friendly and accommodating.

Évaluation :

3

I ordered a van at one location on line. Which your company excepted. 48 hours in advance you change the pick up location by 16 miles. It cost more to travel longer distance. Plus you stated I could have it at the original location. Your company should provide the services they state at onset of the contract. You inconvenience your customers with theses changes. You should be responsible for providing the vehicle at the proper location.

Évaluation :

5

Easy transaction, had the truck I needed, everything went well

Évaluation :

1

See comments from Uhaul Survey from complaint call

Évaluation :

5

the truck was clean but needs an exhaust system.

Évaluation :

5

Excellent service

Évaluation :

5

Great Service , In And Out And No Time Wasted

Évaluation :

5

they were great

Évaluation :

5

The mobile check-in process was very easy. The truck was clean and accurately described. The check out process was also very easy.

Évaluation :

5

Very friendly and professional staff. Courteous and well run facility. Convenient location. will definitely use again

Évaluation :

5

Everything above is true .However I have a complaint. My moving experience would have more enjoyable if you had spent a few more dollars and included cruse controle on the truck making the trip a lot less tireing on your body.

Évaluation :

3

Very efficient and nice lady in the office

Évaluation :

4

Overall good experience: pick up and drop off was virtual and easy to navigate. Woman at site was pleasant and helpful. Would use again ands recommend.

Évaluation :

5

Tiffany is amazing. She is very efficient and takes care of the customers quickly.

Évaluation :

1

They need to honor customer’s reservations when they accept to and not disappoint customers after they get to the location for pickup.

Évaluation :

5

Priscilla was fantastic and helpful

Évaluation :

5

The UHaul app and website are a disaster, I could not do the return process on either of them. I contacted online chat support, they were useless and wouldn't do anything. Tiffany at the location was right on top of dealing with these issues and did a great job. So I would recommend her and this location and tell people to stay away from the app/website/

Évaluation :

5

Create a flexible 'on the spot availability' of rental vehicle when a particular station's vehicles have been reserved or pre obligated by customers - example: station A Vehicles have all been taken or reserved but station B within a 10-15 mile range has vehicles to rent and brings the vehicle down to that particular station where the customer is.. NOW! So there will never be no vehicle unavailable for the customer to rent at UHaul..

Évaluation :

3

Unit door is difficult to open. Staff was great

Évaluation :

5

Very helpful and courteous staff. They help reduce the stress of moving by making renting the truck a very easy process.

Évaluation :

5

Awesome Rep

Évaluation :

5

nothing, great employee, great price

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Little pricey

Évaluation :

5

This location has everything in order! Always pleasant and very helpful.

Évaluation :

5

We rent from this location 2x a year...always friendly efficient and very helpful

Évaluation :

4

Excellent customer service when picking up and dropping off, and the staff were friendly and helpful. The whole process was a breeze, and I appreciated getting text alerts with updates and instructions. My only negative is the small size of the parking lot, but I know this site is more focused on storage than equipment offerings.

Évaluation :

5

A uhaul representative explained me everything very well and also guide me about goods that i wanted to move.

Évaluation :

1

My storage area was full of mouse droppings, plus I had dead bugs and a hornets nest in my storage. It was damp and destroyed my collectibles. I had to find a better and cleaner place for my stuff. The best thing I can say about the storage is the price great prices.

Évaluation :

5

No need for improvement everything went as planned. I was a last minute rental and they were able to provide me with a truck for my move for the day. Highly recommended

Évaluation :

5

Not sure... It was very good! The woman who helped me was great!

Évaluation :

5

Awesome customer service.

Évaluation :

5

Tiffany and this location are outstanding. They are professional and equipment is clean and always ready to go. Fortement recommandé!

Évaluation :

5

Tiffany was extremely helpful!

Évaluation :

5

The female service rep was very professional, helpful and very kind. She was extremely well informed and in-touch with the facility.

Évaluation :

5

Tiffany was very helpful. I walked in to inquire about a truck rental and decided to ask if they had storage available. I went with the 5x5 storage she recommeneded and she quickly processed my rental and got me on my way. So happy I switched to this unit instead of the more costly units at the other facilities in the area. This location is perfect. It has all I was looking for and is clean and neat. The staff is professional and was quickly able to show me the unit and get me all set up. I would highly recommend anyone check out this great location.

Évaluation :

5

WOULD HAVE LIKED TO HAVE PAID A PRO-RATE SINCE I HAD ALMOST 1/2 THE MONTH LEFT

Évaluation :

3

Had mold all over the furniture I stored in the back of the unit. Has to throw away all the furniture

Évaluation :

5

No comment

Évaluation :

5

Great all around experience

Évaluation :

5

Abordable

Évaluation :

5

Convenient Location. Staff is Courteous and Knowledgeable. I was Treated Very Well.

Évaluation :

5

Tiffany was Great. Very Helpful. I Really Appreciate Her Help!

Évaluation :

5

Tiffany was a great help!

Évaluation :

5

Best customer service of any location hands down

Évaluation :

5

Thank you for allowing me to store my stuff. As a. Active duty service member I often need additional space for my belongings. Again thank you

Évaluation :

5

We use this facility to store our belongings. We found the facility very clean .the staff extremely professional and very friendly one person in particular Tiffany went above with her service for us,

Évaluation :

5

Thanks for fulfilling my storage needs...I enjoyed doing business with you.

Évaluation :

5

Staff was very helpful and friendly, would recommend the facility to other people.

Évaluation :

5

Staff always professional friendly and helpful. I am sorry I had to empty my storage unit.

Évaluation :

5

very god facility and excellent ervice

Évaluation :

5

Always a great experience at U-HAUL in general, but this U-HAUL at 3022 Rt 38 in Mount Laurel, NJ is head and shoulders above the rest. Many thanks to the friendly management and staff there. Will definitely rent there again. Thanks for the great service!

Évaluation :

5

It was an excellent experience and would recommend this facility for the top service, facility, and staff.

Évaluation :

5

Tiffany was very helpful.

Évaluation :

3

It would have been nice if it was better lit so we could get into the unit at night. When first signing up, the office was a mess but Tiffany was great. She wery helpful and explained things clearly. When moving everything out of our unit, the gate was broken so it was left open. We took a few trips to get it all out to our new home but when we went back for another load, a UHaul truck was blocking the opened gate, forcing us to walk to our unit and hand carry everything back to our car and our unit was pretty far back . This caused many delays in meeting with movers from the moving company we hired, not to mention being sore.

Évaluation :

3

I found mouse droppings in my drawer.

Évaluation :

5

The staff was very helpful, the facility was very clean, and if I needed any help or had questions they were always available and happy to help.

Évaluation :

5

the store manager was VERY pleasant and helpful as was the lot attendant.

Évaluation :

5

Everything went without a hitch. No pun intended.

Évaluation :

5

Tiffany was awesome, I couldn't get a better experience, she met all my needs and changes.

Évaluation :

5

Tiffany Diniglio at the 3022 Rt. 38 Mt. Laurel, NJ UHaul is an amazing woman! She took care of me and was so nice about everything. My experience was great and my move in and out was smooth and easy. I really appreciate the friendliness of Tiffany and I would highly recommend the services at this UHaul location.

Évaluation :

5

Tiffany, the general manager, provides outstanding customer service. She explained everything clearly.

Évaluation :

4

No lighting for our unit A-10 when we placed items inside Saturday night. Lights are either broken or not illluminating upon entry.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Christine was extremely patient and helpful.

Évaluation :

5

very helpful staff, good facility

Évaluation :

5

Staff was extremely friendly and helpful. We are pleased with the service from this U-Haul location.

Évaluation :

5

Tiffany at my store was very pleasant and helpful at end of my moving day😊

Évaluation :

5

12 years of no problems!

Évaluation :

5

All I can say is thank you thank you and thank you Pricilla...

Évaluation :

5

desk person explained every thing, and had answers to all my quedtions.

Évaluation :

5

Could not turn off TowMal (or something like that) This contributed to very poor milage and handling.

Évaluation :

5

explained every thing I needed to know quite well.

Évaluation :

5

Brian was very good! He got me all set up with my new storage unit with no issues at all! Thanks, Ray

Évaluation :

5

Friendly and very helpful.

Évaluation :

5

Well maintained. Very secure

Évaluation :

5

Was very happy with the way I was treated. Check out was fast and easy. They even helped me move a large item. The best!!8

Évaluation :

4

U haul was very convenient & a secure location for my storage & truck rental needs..I was very pleased with u haul services..

Évaluation :

5

.

Évaluation :

5

Excellent

Évaluation :

5

Brian is exceptional, made my stressful moving situation much more tolerable.

Évaluation :

4

Merci

Évaluation :

5

Pricilla is a pleasure. She is so helpful. The facility is clean and accessible.

Évaluation :

1

Very unprofessional staff. I had numerous encounters with different staff and they all seemed mad at the fact that they were at work, and they I, the customer was the source of their frustration.

Évaluation :

5

Very handy location and was easy in and out. On one occasion the remote for the gate did not work, but otherwise great. I would add a few more parking spots.

Évaluation :

1

Was scammed out of $40 for using dumpster to throw away some old clothes and 2 small luggage bags, was given the ok to do so and was told i would not be charged and was charged anyway. Very unhappy.

Évaluation :

4

I was told by another sales person when I signed up my month would be prorated when I left the facility. yesterday told that was not accurate information, knowing that move date would b different,

Évaluation :

5

I had a wonderful experience working with this facility. The truck was well maintained, and all of the employees, esp. Priscilla, between 2/27 and 2/29 were extremely kind and helpful. Merci.

Évaluation :

2

Pricilla was not friendly (other than when I signed up for the unit) There was ice at my unit over 3 occasions I was told I would be given a reimbursement when closing unit and than was told no.

Évaluation :

5

Ryan was great help. Give him a raise

Évaluation :

4

My experience with this facility was easy and convenient the staff was always friendly and professional. Thanks for everything!

Évaluation :

5

Great place, help, and service

Évaluation :

5

Pricilla was great to work with in handling my account. I will recommend this facility to all my colleagues!

Évaluation :

5

Very good customer service.

Évaluation :

5

The truck was just what I needed to get the job done. Pricing was right and service fine

Évaluation :

5

Very happy with the storage unit. Little expensive.

Évaluation :

5

It was a very smooth move in and salesperson was helpful and pleasant. This is my second rental of a storage unit and would highly recommend U-haul! Merci.

Évaluation :

2

The location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.

Évaluation :

5

Priscilla is a nice woman who enjoys helping others and is quite a worker regarding the upkeep of the facility. Nice staff as well. Thank you!

Évaluation :

4

Service was fine, however there was only one person working in the store on a Saturday, so it was taking a long time to wait on all of the customers.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

The associate onsite asked me to come back because it was 15min before closing. We finished everything in 5min both because I started everything online and he rushed me through the rest of the process

Évaluation :

5

Everything went soon from start to finish

Évaluation :

5

I have been a Customer for a very long time. We just decided to downsize our household. This facility has always been clean and orderly. The Staff is extremely helpful and always welcoming

Évaluation :

5

Really convenient location and helpful staff!