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Erika CCustomer Reviews for U-Haul Moving & Storage of Murrieta
Testimonials From Recent Customers
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Thank you for all that you do
RAUL a | Expérience généraleOriginally tried to rent in Gardena CA - disgusting ! Employees were washing their personal cars and not looking after the 20+ people that needed help. There was one employee who tried to help but was brand new and did not know the system. This would normally turn me off Uhaul for life. Called the Murriete location and was told no trucks available. Called a central number who said there was a truck available in Murrieta ... get your act together.
David SKeep doing a good job
DAVID MThis location has always been top notch. This is my goto location for my rental needs.
Shawn KThe trailer that the pod was on was very questionable. The tires were completely worn down and the trailer had seen better days. We videos the trailer just to make sure that we wouldn't get charged. The trailer needed some serious maintenance
Christina OI have rented several time all ready from this location always taken care of highly recommended to all great place
ANTHONY FYou've been at this moving gig a very long time and you are very good at it. I was skeptical of the after hours check procedure, but the process was easy and intuitive even for an old guy like me. Excellent job U-Haul, you rock!
James MNo improvements necessary. Installation was efficient, professional, and very timely. Merci.
Marvin OEthan was fantastic!! Will recommend to all my friends!
Jeffrey MThis location has a well supplied lot pricing is great and a great staff of employees
dwayne gKeep it going
EUGENE SFast, friendly and efficient service!
Laurent PEthan at the Murrieta U-Haul was superb. He explained everything thoroughly. It was a wonderful experience and I appreciated his flexibility on price, especially since our Lexus already had a tow package installed.
Shelley MExcellent service à la clientèle
david hI don't like how they keep raising the rent.
Suzanne B | Expérience généraleJustin was very helpful when the computer system was not functioning. Only thing was the appliance dolly was not in truck as promised & requested. I almost left without it.
Dina YGive customers a rebate if they only use the product 1/2 or less than the quoted/paid price. Brian
Brian SCustomer service from Counter Rep was appreciated.
David SWonderful people working here! Thank you for your kindness! Well kept and very clean storage units !
Traudel TThe exterior was covered in mud from the Rims to halfway up the doors. I ask the attendant to wash but he just rinsed and said that was the best he could do. I ask for a newer version because my clients were very picky. So... I received the muddy vehicle.
Rodney WThe brakes on the truck I rent were very squeaky
curtis JEthan was great. Very knowledgeable. Did great work. Solved some electrical hookup problems. Overall a 10.
Jan HEthan was very professional and very knowledgeable about questions I had regarding towing. A great asset to your company. Merci
Glenn SMy Ubox was dropped and my things were broken horrible experience and horrible service
Kay AIt would have been helpful to Let me know that the drop off location where they said I could drop off would be closed and no drop box at that location. It was very inconvenient for me to have to drive several miles out of my way to go drop off the truck.
James RKeep doing what you are.
robert fOvercharged $18 for gas when I actually put more gas in there than what I left with. Frauds
Kalena FThe vehicle that I had appeared to be in need of a tune up and in need of an alignment. The noises that I could hear from the engine suggests that is time for routine maintenance. While driving it was also noticeable that the trucks wheels are not properly aligned. The service I received from the staff was excellent. They were accommodating when I needed to make adjustments due to the U-Haul app not working.
Christopher RUsually great here, but this experience was awful- I reserved a 5x8 trailer through the app 2 weeks in advance. Got a message to call facility regarding the reservation. Was told the trailer was not available and I had to go to another location to pick up. Donna was not helpful at all and basically offered nothing for the inconvenience of me having to drive an additional hour round trip to get a trailer. Another employee thankfully resolved the issue several hours later. Not impressed with the lack of customer service and no problem solving or compensation for U-haul's inability to provide a trailer that I reserved and confirmed weeks prior.
Jason JGreat job, professional, polite and efficient. Merci.
Amie AYour website needs improvement in speed and access. I had issues of timeout trying to load your pages. Try later
Gary PGreat crew t u haul
DAN MSelf checkout was a little vague, but overall I would recommend this facility to anyone.
Deborah NThe young man who installed my hitch was absolutely awesome. My appointment was at 9:30 am. I arrived at U haul at 9:17 am and the installer took my car in right away. I was told it would take about 45 to 60 minutes. Car hitch was installed and I was heading back home at 9:45 am, which included paying the bill. I am retired engineer and this young man had great attitude and knew what he was doing. Wow I was impressed! I live in Oregon and winter in SoCal. Great place with great service! Thanks
DOUG PStaff and Equipment were tremendous, I was impressed with Courtises, and professionalism..
keith eLarge U-Haul rental location that appears to be well stocked with trucks and trailers.
James KTo print receipt before I leave.
Tyler MVery disappointing. The original location rented my truck out before I could get there. Got stuck in traffic and was half hour late and they gave me no choice but to go to a further away location for another one. That was so wrong. Traffic is bad and they should expect that . I left early to get there but freeway was backed up
Kathleen ROutstanding service, great location friendly staff
Edward LVan had only 1/4 tank of gas. Inconvenient to have to get gas to do our moving. Van had a weird smell.
tom BGreat customer service and fast
Rebecca VUhaul's rates are reasonable and they don't upcharge you every 3 months like public storage. Also the staff is always available and helpful. The facility is clean and well taken care of. Renting a truck was a breeze.
Katherine F | Expérience généraleUnfortunately, we had a somewhat bad experience with service. We asked about furniture straps and were shown ones that we were told would hook onto the wooden beams in the uhaul. They did not fit on the beams so we could not use them. I will be going back to return them for this reason. We also were never informed that there was a $20 charge for returning the uhaul after hours. I only found out once I reviewed my receipt.
Tasha CNeed more truck for one way availability.
JESUS AThe staff at this location was very helpful and a pleasure to work with.
todd mIt took a little while to get some help with my rental return, because I was not the only rental being returned at the time that I arrived. Once I did get help with the rental return, it was done speedily and effortlessly.
Stephen TWe were very impressed at how clean the facilities were, how easy it was to load and unload, and working (not broken) carts always available.
Vanessa H | Expérience généraleThe installer, Ethan, had a great personality! He was efficient, knowledgeable, helpful and friendly. Great customer service on his part.
Jamie FI was surprised at how everything went well. I was expecting some issues to arise. There was one billing issue but it was resolved expeditiously.
Rita KThe staff is top notch here!
JEREMY OThanks for all the years of storing my memories.
Tosca L | Expérience généraleCustomer service were rude when dropping off equipment . The guy that helped me out was on his phone it seemed if I was a bother to him that he needed to get off his personal phone .
lectica aEthan is THE MAN, 100 % would send people to this location just for his service especially with the experience this installation gave me. 10/10
Gabriel CEveryone at this U-Haul location was friendly and helpful. The install of the hitch was very quick and clean. After the install, the installer went over the hitch and wire connections.
Peter SNothing, everything is ok.
GUILLERMO VExcellent service thank you so much!!! 😊
Eileen B | Premières impressionsNothing. Pick up, with reservation, and return were quick and easy.
James KJenn and Ariana were AMAZING! They were friendly, quick, knowledgeable and efficient. We really appreciated how great they were. Everyone at U-Haul has been unbelievable and amazing at what they do! It has made moving across country that much easier!
amanda yVery h elpful
TRAVERS S | Premières impressionsThe van was dirty with tar on the wheel well. Tires had mud all over them. Not that I really care, but you did ask if it was clean. Merci.
Paul SAmical
maria rThe left drivers window knob was broken. It was already in the system per the check in person. Why was it not fixed before rental? How long has it not been fixed? What are the intentions of gettting it fixed? If I rented it on 3/1 would it be fixed. Please let me know to earn a customer for life. 858 282 9818 Mark Waelss
Mark WWe were overcharged for rental.
ROGER MDelivered trailer and was out in 5 minutes. Great service.
ROGER KEverything good
Felipe MI do think the starter might be going out on the truck I rented.
Debbie RA lift would be helpful for accessing the upstairs level climate controlled units!
LYNN M | Expérience généraleI would definitely rent from them again.
Eddie G | Expérience généraleAwesome location thank you for all your help.
Hillary T | Expérience généraleFriendly staff and clean environment!!
Antonio W | Expérience généraleVery nice staff helpful and knowledgeable! Highly recommended
Eileen M | Expérience généraleI was so relieved to deal with Caroline and Tom regarding a total mess created by movers contracted & my truck rental. Caroline called me to explain what had happened with the truck and that the movers did not return it and it was a mess with my items still left thrown all around 5 days after the return. I was out of state, returned and went to the office on Jefferson in Murrieta, Ca. They were so accommodating and sympathetic to my issue and accumulated fees and were so kind and they provided me the utmost customer service and respect. They both went above & beyond to make my life as simple & hassle free as they could, and they did. I am so grateful to them both for helping me & reassuring me they would do everything they could for me. Thank you for providing the best service to a messed up situation and going above & beyond to make sure I was treated right given my situation. I appreciate you both so much- you were a blessing when I was needing it and calmed my panicked self. You both deserve an award and a raise for your excellence in understanding & providing me every discount that you could- I am sooo grateful to you both.
Candy P | Premières impressionsI enjoyed everyone that worked there they were very helpful and friendly
shamaud S | Premières impressionsSuper clean storage facility. Many people in the customer service department if you have an issue. Je la recommande fortement.
tammy V | Expérience généralePLEASE UNDERSTAND THERE ARE STILL PEOPLE INSIDE THE PROPERTY AFTER HOURS. I PERSONALLY BELIEVE THEY ARE THEIVES.
SONIA W | Expérience généraleThe Owner and Staff, especially Ms Terri are not just professional and knowledgeable, they are some of the most Customer Care focused individuals I have ever had the privilege to encounter! I highly recommend their location not just for local moves, but one-way moves as well! They are incomparable within other U-haul locations and their outside competitors!
Beverly T | Expérience généraleStaff was helpful and friendly.
Maria A | Expérience généraleThe Murrieta team is incredible!!! :) So is the hemet U-Haul
Jorge J | Premières impressionsVery expensive
Samuel o | Expérience généraleJoVita provided exceptional customer service. She was so positive and upbeat and provided such great service. She took the time to answer all of my questions which helped me make the right decisions regarding storage and made my move smooth and straightforward.
Kathleen R | Premières impressionsThe storage manager, Arriana was very nice and helpful.
Eileen M | Premières impressionsKyle provided excellent customer service.
LISA T | Premières impressionsI appreciate your kindness and willingness to help with our charitable purposes.
MACK L | Expérience généraleivan was amazing. lynn was very helpful during move in. kyle is short. ethan was good at giving directions. mike was loud but kyle straightened him out since he is his boss. ezra was respectful. terri was very joyful. everyone was amazing.
arianna l | Expérience généraleUhaul pressed charges to my knowledge on my boyfriend I wish for the charges to be dropped as we are no longer renting there and will no longer be a problem to them. Thank you for your concern and Mary does a really good job up there in the office.
stephanie o | Expérience généraleI was being evicted from my apartment and didn't have many other options at that time your storage was a great fit. 24 hour access and close. I am on social security and only get paid once a month my due date and payment date were to far apart. I tried for years to get your office to work with me to do anything to change my due date so I wouldn't keep getting charged late fees. They would never even consider any other options. I am disabled and didn't have the ability to physically move the items myself and no help to move the stuff either. I paid hundreds maybe even thousands of extra dollars in extra fees because your company refused to work with a 6 year customer. No customer appreciation whatsoever! Also, the office staff at this location is as absolute joke! The first thing is they NEVER answer the phones or return phone calls. When you email or call the 800 uhaul number and they tell you they will have someone call you. THEY DON'T! If they decide to do random collection calls and you ask for more information or something else they promise to have someone else follow up with you. THEY DON'T! When we were moving out, we were sorting and stacking our items. We left a clear driving path. An employee comes around and tells us to move the items further back so people can pass through. We informed her we had been at it for hours and people have been going through all day with no problem. She had to step aside so a car could come through. She still responds just move it a little further back please in a "tone" and walks off. We were completely done and leaving I was driving the 26 foot truck, trying to safely maneuver it to park so I could go in the office and close out the unit. My husband was on the other side of the truck trying to direct me into a park. An employee was approaching on the far side of the truck telling me to keep going he was getting ready to pull out one of the parked trucks. I'm trying to acknowledged him as well as get my husband's attention to inform him. The employee is continuing to walk and yelling to keep moving he's going to pull out a truck. Very loud and extremely rude. Again I'm in a noisy 26 foot truck, the location is on a loud high traffic street, and my husband is 64 years old and deaf in 1 ear and this guy is being very rude he has to move his truck. Over the years the staff at this location have always been less than friendly! I don't belive that's the uhaul standard. We picked up a truck from Menifee, great experience! Turned it in in Las Vegas, no problems. Can't say the same for your location!
Tarsha B | Expérience généraleNo complaints; very nice facility, always clean.
Christopher H | Expérience généraleAll staff provided good customer service.
cheryl j | Expérience généraleThe manager that helped me was very friendly. She was also clear and concise regarding information and made sure I didn't have any questions left after helping me.
Shane H | Online Move InI had an ongoing problem with checks from my credit union not being received. For the last two of the five years I rented the unit I resorted to calling in my storage payment monthly. I don't understand why online banking worked fine for 3 years, before I started getting late notices. I was told the checks were not being delivered. I'm still puzzled, but Management always rectified any issues in a professional manner.
Michelle R | Expérience généraleWish you wouldn't continue to raise rates. Can't use "supply chain issues" as an excuse.
Linda M | Online Move InStaff was always helpful and pleasant. Thank you.
Cathy C | Expérience généraleGood storage facility very secure with cameras and entry cards and codes. Indoor storages. Not like a garage with a lock like most drive up ones are. Problie got alot invested in such a facility. But the price is still low. Best storage place I've seen in mylife.
jason w | Premières impressionsThe entire staff at all locations did a great job. Special thanks to everyone at Uhaul in Murrieta who's services I will continue to use. Thanks again
Daniel R | Premières impressionsAlways friendly & courteous derive for over 10 years of using this facility's services. Merci.
PATRICK B | Expérience généraleHola yo estoy satisfecha con el Servicio al Cliente se U Haul . Ayer terminé mi contrato con ellos y en todo momento ellos fueron amables y respetuosos. Muchas gracias Atte. María R. Martínez.
Maria M | Expérience généraleEvery service that I have received at this UHaul location has been excellent. Renting storage space, renting trailers or a truck and having my hitch placed on my vehicle. All great experiences. And, the cost of storage did not creep up steadily over a short period of time like it has done at 2 other storage facilities. So, thank you!!!
Diane D | Expérience généraleThe 1st month free storage option was a life saver to us. It very much made renting the truck from uhaul a no-brainer. The card scan function at the front of the facility was interesting and I am sure the security team in charge of rigging over 100 personal storage gates had a challenge. But like nearly everything in the uhaul brand, they knocked it out of the park. Thank you for the positive experience.
Donald G | Expérience généraleVery nice facility and I appreciate that it's climate controlled. Mike was extremely helpful and funny.
Priscilla G | Premières impressionsI planned ahead worked with the online service to get the storage unit I wanted……. With DRIVE UP ACCESSIBLE AND she was great and helpful with getting the equipment and Accessories we needed to do the job done we had the wrong dolly on the the truck, we
GEORGE M | Expérience généraleI have rented storage spaces in the past and got it has got to be said this UHAUL facility was by far the best! The staff was so helpful and kind! Very clean, very reasonable prices. Merci
Sylvia N | Expérience généraleThe staff is very nice, helpful, and professional.
engila h | Expérience généraleI cancel my storage rental, l was so focus on moving everything that for a moment l forgot the space number, so l asked him if he can find it withe card that was given to me or by the phone number, that's when his personality changed on the negative side, after a couple minutes he just said "ok give me your name and last name "
Jose N | Expérience généraleBest customer service at the location. Friendly and very helpful!!! Thank you for the great service. I would definitely use this facility again.
Miguel N | Expérience généraleThank you for helping me for the past two years! Thanks to the TEAM!!!
Teresa L | Expérience généraleVery nice and helpful staff and very clean facility. Good Job!
Kevin L | Expérience généraleGreat people and very knowledgeable of their products.
Felipe G | Expérience généraleRichard was so very helpful and accommodating. There wasn't a check available and he worked hard to get one for me. And when I picked up the truck I also rented my storage unit, and he was very patient and showing me how to use the key card and show me where my new unit was located. Very pleasant to deal with.
Lori L | Premières impressionsThe only probably I would have to say is they do not give you the pro rated amount when you leave so you pay for a whole month even though you have nothing in there and your not using it anymore.
Thalia R | Expérience généraleThese people are more than reasonable with their tenants.
Wendy V | Expérience généraleThe bottom line is that you raised your rates two times in less than a year. Blame whatever you want, but the rates aren't worth what I am utilizing from you. I can go buy a storage shed for less than your over inflated prices, which I did.
Luke D | Expérience généraleClean, convenient and friendly folks.
ANDREW E | Expérience généraleThe only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month
Bobby D | Expérience généraleThe navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles - including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be "friendly" to offer a store credit to offset proration that isn't returned when checking out a couple weeks early. It's a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I'd rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas
COLIN K | Expérience généraleThe app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.
SHELDON W | Expérience généraleThe staff was always helpful and courteous. Merci!
RICARDO G | Expérience généraleAlex and his team are great! It's always a pleasure giving them my business
ALEXANDER P | Expérience généraleMy storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.
KAREN L | Expérience généraleBest service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL
Laticia F | Expérience généraleThe staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!
ANN T | Premières impressionsRent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.
Daisy R | Expérience généraleTim and the staff at this location are awesome!
Spencer H | Expérience généraleBest experience I've had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.
Christopher T | Expérience généraleEasy access...No stairs..!
Lee M | Expérience généraleWorkers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.
Joseph T | Expérience généraleInside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice
Brent S | Premières impressionsI always have a pleasant experience with U-haul employees.
RICARDO G | Expérience généraleGreat people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.
Timothy I | Expérience généraleYou need to take the staff to school… No one ever knows what's going on or what they're talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month
tyler l | Expérience généraleGreat service! Easy to get in and out.
Spencer H | Premières impressionsMerci
Chris F | Premières impressionsI did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.
Gina F | Expérience généraleVery professional service
SHELDON W | Premières impressionsMy rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn't as large and we couldn't fit all our items into it. They didn't have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience
linda w | Premières impressionsThe staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.
Diane D | Premières impressionsThank you for your friendly help
CAMILO C | Premières impressionsOutstanding location.
ALEXANDER M | Premières impressionsI had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you
Alice F | Expérience généraleStaff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.
DOMINADOR J | Premières impressionsThey were very helpful and had a very good service
lucila b | Premières impressionsStaff was courteous everything I needed was done
brian t | Premières impressionsThe staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.
LAURA E | Premières impressionsStore was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)
SHARALYN O | Expérience généraleThe staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.
Carolyn B | Expérience généraleGreat and very pleasant
Rudy M | Expérience généraleA little surprised at the charges for returning the truck to the incorrect facility.
RAUL C | Premières impressionsGreat to do business with a company who value customer satisfaction.
Sharon P | Expérience généraleThe only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.
Theresa W | Expérience généraleOften times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.
CHRISTOPHER G | Expérience généraleFantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.
CHRISITNA W | Premières impressionsThough the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.
Amanda K | Expérience généraleThank you very much it has been a great experience best storage I have had yet
michael h | Expérience généraleThank you for your services.
Patrica L | Expérience généraleAlex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!
Debbie H | Expérience généraleQuick and easy! Amazing location.
jovita s | Premières impressionsThey scammed me! Charged me for storage when I told them I did not want storage! Extra $129,95 and lied to me!!! I disputed the "extra charge" with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10' $19,95 truck they charged $330? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.
Jill S | Premières impressionsGreat experience. Employees were very helpful
Marvin R | Expérience généraleThe staff at this location was very professional.
James C | Expérience généraleUhaul is always clean, staff is always friendly and helpful!
SARA H | Expérience généraleOnly issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.
William M | Online Move InAlthough it is a nice facility, the patrons pay through the nose for it. I was paying $65 a month for a 5x5 space and found a 8x10 space for the same price.
Sean O | Expérience généraleThe size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.
Fadia I | Premières impressionsA+++++++++++ for the staff and facility!!!
ALYSSA H | Expérience généraleEasy access to storage units and helpful staff.
Ronald M | Expérience généraleVery convenient to get to . Always clean.
Cooki w | Expérience généraleThe service representative was knowledgeable and helpful.
PAUL W | Premières impressionsMy experience was awesome.
Mack L | Expérience généraleVery nice experience
Anthony M | Expérience généraleAmazing
William G | Premières impressionsReal friendly always there 2 help u very with our needes
Steve L | Expérience généraleThe Customer service employees were very amicable and accommodating. This is a plus to the company.
Mack L | Premières impressionsThe rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.
Obrian M | Premières impressionsGreat experience
Danny U | Premières impressionsExcellent service, clean, and secure.
Wayne N | Premières impressionsOur experience was helpful and professional from start to finish.
Jacqueline B | Expérience généraleGreat professional staff, knowledgeable, and helpful. Merci.
Eileen B | Premières impressionsThe inside was kept clean but the out side was trashed by my building, I guess from the homeless.
robert m | Expérience généraleEva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...
Daniel L | Premières impressionsVery friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!
Marilynn T | Expérience généraleStaff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.
Gilberto C | Expérience généralegood service
Timothy B | Expérience généraleLiterally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something
Momo J | Expérience généraleExceeded all expectations!
ROBERT T | Premières impressionsI was sold an unavailable storage unit. This resulted in a waste of time of having to "hope" a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know
steven v | Premières impressionsThank you for your providing this service.
James J | Expérience générale1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call
Barbra D | Premières impressionsA lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.
Allen M | Premières impressionsReally clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day
Lauren D | Expérience généralewhen checking out there were snags. Left on hold for over thirty minutes on the phone, didn't get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.
justine c | Expérience généraleSuper nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.
Rick K | Expérience généraleToo much money for the few things I had but the place is very nice
Mike A | Expérience généraleGreat service.
amrik t | Expérience généraleThis company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.
Loida Q | Expérience généraleThey are great
Angelina R | Expérience généraleThis place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.
TIM B | Expérience généraleVery clean and secure facility. Lawrence was very helpful and friendly, as well.
Kevin T | Premières impressionsCheck in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.
TIM B | Premières impressionsAll employees were very helpful and courteous
rita w | Premières impressionsYou made my life so easy, everything I needed in one location you are the best Go team Murrieta
Sam J | Premières impressionsThis is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Merci.
Ronald T | Expérience généraleThe storage facility is clean and very well maintained.
Michelle G | Expérience généraleOutstanding!
Michael S | Expérience généraleThe woman that helped me at the front dest was very helpful and nice !
Eric A | Premières impressionsThe only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.
Floyd W | Expérience généraleMy experience was great as well as the interaction with staff. All were amicable.
Mack L | Expérience généraleThe lady heard my concern about tow dolley and initiated a complaint to address my concern.
Nel H | RéservationGreat service.
Joe H | Expérience généraleGreat service would recommend to others.
cooki w | RéservationGreat customer service! And thank you 😊
Ben M | Expérience généraleGreat location, friendly and knowledgeable staff. Definitely use again and recommend to friends.
Caesar B | Expérience généraleGreat service ❤️
Benjamin M | RéservationI was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.
CHRISTY F | RéservationEmployees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage
Brandie B | Expérience généraleGreat service.
DOUGLAS B | Expérience généraleTerrible experience. Terrible customer service.
pouya r | Expérience généraleThe carts in the indoor storage are really useful.
Andrew J | Expérience généraleExcellent facility, great staff💯.
Laneal B | Expérience généralePersonnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again
florina c | RéservationEveryone one there was great! In particular a girl who might be a manager (played soccer).
Judith R | Expérience généraleRay was a big help she did an excellent job and thank you .
Mike A | RéservationThe staff is professional, and the facility is clean.
julie l | RéservationUhaul is the absolute best storage facility anywhere!
Jennifer B | RéservationYour delivery driver Ross was great!!!
Julia M | Expérience généraleWe were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna
Robert E | RéservationThe Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Merci
Sharon B | Expérience généraleEntire staff ws very friendly and helpful. Merci
Frank C | Expérience généraleCleanest facility I've ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.
Cari F | Expérience généralethank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.
alexander f | Expérience généraleThe staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.
christy j | Expérience généraleEveryone was very friendly iam happy eith the service i received.
Gregory D | Expérience généraleNeed lights in the units. Hours not long enough and way too expensive.
Mike R | Expérience générale