Everyone is great here at this location!!
Tanna F | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Myrtle Beach
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Have more help
Ed PVery polite person helped us set up ever and very friendly.
CAROLYN TEverything was great!!!
Randy GI rented a 6x12 trailer with electric brakes. When using the trailer I experienced extreme jerking of the brakes which was very dangerous and alarming. I had to disconnect the braking system from my vehicle to continue driving and upon returning the trailer, I told the attendant about the trailer's dangerous situation. The attendant looked into the area on the trailer that holds the brake fluid and said that he "could not see any fluid in it" and "it must have been bucking like a horse while I was driving"
kelly gThe experience was terrible. I was supposed to get a rental from 870 Frontage Rd. location. They text me and told me that it was no longer available, but someone had to extend it out. So I had to move to a different location. Initially, I was renting a pick up truck that I was told was a F150 and would move a queen size bed. When I got to Location to pick up the truck, it was a little truck that wouldn't fit a bed. Then I ended up having rent a big truck. Not telling me that on Fridays that my rate would go from $.69 a mile to $.99 a mile. So the overall experience was horrible, but the location that I finally picked up at was good . So what I would suggest is the reps that you have answering your phones to make the reservations know what the heck they're talking about.
Ronda MEverything was excellent.
Jennings NEmily and team are outstanding! I have used this location for many years and it is the only location I will ever use! Never once have I had any issue with my equipment or service. Thanks again for all you do to make it a seamless process each time I visit your store. Ginny Callum
Ginny CThe cargo van smell like cigarettes, which was disappointing.. I strongly feel that smoking should not be permitted inside the vehicle, especially for someone who is asthmatic.
JOSE MRedundant process after uploading license and personal info.
Alan CI can't remember her name but the lady working there is awesome! Super efficient and did a great job. Highly recommend this spot酪
Dusty REverything was good.
Trema SFast and efficient check in and out Many thanks
robert lI requested a $19,99 truck. I was asked if I had a reservation which I did not. I was asked if I would have it back by the end of the day which I did. She pointed out a truck which I accepted, assuming it was the $19,99 truck. I accepted the insurance which was approximately $20 and the mileage which took the total over $80. My mother passed away and I needed the truck to move a few belongings from her assisted living. She, the owner, pointed out the truck to me so I naturally assumed it was a &19,95 rental. The truck was four times larger than what I needed and smelled like cigarette smoke. It was clunky and the brakes were making a scraping sound. I did not even bother to look at the paperwork until after I returned the truck. It was then that I noticed I had been given a $29,95 truck. There was a $19,95 truck in the parking lot when I arrived in the morning that was still sitting in the same place in the afternoon. Ten dollars may not seem like a big deal. It is the principle of the matter. It was the trickery and the taking advantage of an unassuming customer that really makes it bad. Times are hard right now for everyone. The last thing we need is trickery and someone taking advantage of us, in any way. It is a bad business practice. If you would have just been honest up front I would have been able to decide on taking the more expensive truck or going elsewhere.
Dianne NPlease give a positive recommendation to Tilton Moving Company as they did an outstanding job loading our furniture March 22. Very professional, very courteous, and knowledgeable about how to pack so that nothing would be harmed in anyway. Nous sommes très satisfaits!
C RTruck was in rough shape but got the job done.
GARY WThe representatives were a joy to do business with.
Kathleen MGood experience, fast turnaround, friendly staff.
Mary HThe girl that was working the desk greeted me with a smile and was eager to assist in the process. My receiver was too big so she helped me with a loaner. She went above and beyond in making sure that my experience with pleasant and painless. De l'excellent travail!
Jeffrey HEmily was wonderful. I would recommend her location to anyone.
Jeffrey SHad a reservation and talked with manager twice about picking up on the 14th but there was no reservation on file. Woman working there had a trailer but I guess it was luck. Make the reservation I requested twice and don't make customers worry that they can't get what they needed.
SAMUEL CDisappointed that they tried to overcharge me for gas. Glad I took a picture of the millage and gas Guage.
Ken HGreat location, easy access and availability. Manager was knowledgeable, friendly, and was very helpful.
Mathew C | Premières impressionsGood sevio
Wenkai LVery easy drop off. Staff was very friendly and helpful.
James C/
dianna h | Premières impressionsAlways great service and clean equipment at this location. I've used them probably 6-10 times now.
Mark GGood place
Fazli IHave always been very helpful
David SConvenient and professional service!
Stephen DHonor the contract agreement. I was charged incorrectly, am currently disputing it
David WUnprofessional. Lazy. Rude. Absolute worst experience I've had with this company. I'll hire movers before I ever use this location again.
James BEmployees were friendly and efficient.
Bill DVery helpful and accommodating.
Kathleen MVery helpful staff. Reasonable prices. I highly recommend this facility.
NICHOLAS H | Premières impressionsThe 15 ft truck had a cracked lens that was full of water. I didn't see it in my pre trip inspection and when I returned to pickup the trailer that's when I noticed. Your staff was great in trying to correct the issue.
DAVID KVery easy experience and the UHaul employee was polite and professional.
Valorie SFABULOUS Service and assistance by the ENTIRE crew at the location. The Manager even elicited help from her partner (a mechanic) to solve the "spaghetti" connections of the vehicle trailer. One tire not even strapped and safety chain mysteriously wrapped around multiple "gaps" in the frame.
PHILIP ZEmily was very helpful and informative. She took the time to answer all my questions and assist me in the renting process.
Marissa S | Premières impressionsNothing really. Pleasant lady working the location. Helpful and kind.
David RThe staff was awesome, I was in and out. I definitely will do business with them again, we actually need more people who are able to provide the proper customer service as needed. Thank u guys for being awesome.
Sigfredo GDolly is never in the truck when you rent, you always have to stand in line and ask for one. Had to put it in the truck myself. Truck was worn out looking. It served its purpose, but I drove it less than 10 miles. If I had to drive it much further, I would not have felt confident in the truck. The ramp needs some work in the truck I rented. The latch was stuck and the ramp doesn't roll easily. Also, the locks on the back door lift are rusty and do not close easily. The truck could use some TLC.
Blair SThe girl.at the check in was awesome! Helped me with 2 truck rentals. Very nice & had me on my way in minutes.
Darlene TTHANK YOU !
James b | Premières impressionsNever
jeff bGood staff, friendly staff, everything as promised
Stephen EStaff was very helpful
William BQuick easy and clean process.. Thank you again
Richard B | Online Move InThis also was not the original drop location. Due to weather conditions I had to drop off early and found this one open and able to take my truck.
Dianne GHad no problem with storage but rentals just the opposite nothing but trouble
KENNETH M | Expérience généraleStacy was helpful and understanding ...also good that I could unload and leave the truck at the same location
latoyn t | Premières impressionsEmily and crew are great. You won't have any problems at this location.
Forrest P | Expérience généraleEmily was extremely helpful, knowledgeable and kind
KATHI C | Premières impressionsGood location
christopher l | Premières impressionsReally helpful people.
Jeanne I | Expérience généraleSam and Elijah emptied the truck into the storage unit efficiently and in a timely manner. Will be using them when our home is ready.
Jeanne I | Premières impressionsEmily was extremely understanding and helpful. I had multiple delays on my end but Emily was very happy to hold my reservation for me. Emily was quite friendly upon arrival and made everything easy for me. Emily even allowed me to return my equipment at her location without any hassle. If in the future I, or anyone I know, needs storage/Uhaul I will highly recommend this location. Thanks again Emily.
KENNETH G | Premières impressionsThe young woman who helped me was great!
MARISSA S | Expérience généraleEmily was always very helpful. Overhead door on trailer was jammed and she got it open. Amazing.
Peter B | Expérience généraleCustomer service was amazing!
ONYEL B | Expérience généraleGood service good people. Helpful considerate clean truck.
jarerne l | Expérience généraleVery helpfull
paul w | Premières impressionsI've used Uhaul many times over the years , and this location and staff are above all others . Highly recommend
christi a | Expérience généraleI had stopped in a few mo this prior. They couldn't be more helpful. So friendly and well informed. Saved me from using the wrong equipment to tow car. Super easy and helpful with renting a storage unit. I absolutely give 5 plus stars to this facility as a whole and a extra 5 for the wonderful staff.
Carol D | Premières impressionsGreat staff. The place was very clean and the staff was very helpful and friendly. I will always deal with uhaul at this location for my future needs.
Kevin A | Expérience généraleThe staff was very friendly. Problem-solving very quickly. I would Definitely come back again. Highly recommend. Thank you!
Hannah N | Expérience généraleThe lady for helped me was very pleasant and helpful.
debbie w | Premières impressionsAccommodating and professional
KAREN H | Premières impressionsThe agent Emily was absolutely Awesome!!!!! Thanks again for all the great help.
ONYEL B | Online Move InWas able to unpack early with no delays no hassle convenient location
jarerne l | Premières impressionsI always recommend you at the drop of a hat . JRG
Joseph G | Premières impressionsI have opted out and typed " stop" to the text messages wanting a review. Each time I'm told that I have been removed but keep getting texts wanting me to do a review. Please remove me and no more texts. Thank u
TIMOTHY W | Premières impressionsVery helpful and patient
darling L | Premières impressionsMerci
Hannah N | Online Move InHad an issue with unit and because of circumstances beyond control, wasn't able to completely remove all items. But for the most part everything went well. Ms. McCoy and Ms. Sullivan were instrumental in helping resolve the issue with the unit.
Mary J | Expérience généraleThe worst! The roof of my building was redone in late June early July of 2022. Roofers left a gaping hole above my unit. A flooding storm came the weekend of July 4. The owner of the uhaul branch texted me with with water just pouring in my unit from the top endlessly. Told me there was a lot of loss in the building, but mine was the only one that would be covered because it was the negligence of the roofers then the owner, Marty ended up selling and left me by the wayside 30 000 of my expansion equipment for Spa and Salon was underwater and destroyed. 5 beautiful top of the line pedicure chairs, never used by me , and so much other equipment. Total loss. Technically it was the roofers, but repwest insurance is the true villain. It took forever to have the inspector come out and assess.He and another contractor for them said it would be covered. They even called right at Christmas last year and asked for proper mailing address to send my reimbursement check. Then when I enquirer after the holidays where it was. They apologized and said they made an error. It wasn't covered. Ugh! I had no recourse and lost my complete unit. All 30k. Heartbreaking and path changing. I rented for 4 years at uhaul when I moved to Myrtle Beach to buy my business, . Creekside Salon. It was my vision to expand when the time was right. What can I say? I guess it wasn't my path? Expensive lesson. I cannot replace that equipment. RUTHLESS. I'll never store at uhaul again. But definitely check who the insurance is through if I have to store. How I wish that the U Haul corporation would have made this right as it completely change the path of my life as a single female business owner. All the money through the years that I spent on securing my precious equipment, all for naught. Shameful.
Tamatha P | Expérience généraleWhile the service representative was friendly, I wish he would have ended his personal phone call as I was renting the storage unit. I was never sure if he was talking to me or the person on the other end of the phone. His focus should have been on me at that time.
Sandra F | Premières impressionsBasic nothing more garage door was stuck hard to lift entrance was at a weird angle hard to drive around due to the layout the service was friendly I wouldn't rent there again just due to the layout of the whole storage unit
Scott O | Expérience généralethank you.
stephen m | Premières impressionsSo not only did I rent a 10 ft truck I also left extra room storage on that miserable hwy 501 traffic and signed up for a unit also because of short term memory issues I've already forgotten the General Managers a young lady very pretty polite and professional and easily one of the most efficient employees of any company I've Ever dealt with! She's a total superstar! Thx again UHAUL sincerely David moody customer for life!
David M | Premières impressionsStaff was friendly and very professional , especially the General Manager Emily Sullivan.
PETER F | Expérience généraleGreat staff
Kevin A | Premières impressionsI have rented a storage unit for 5 yrs and never had a bad experience. Emily has been very helpful and very pleasant to work with. I will definitely keep them in mind if I ever have to move or need a truck in the near future!
Richard S | Expérience généraleEmployees were very helpful and friendly
Shane K | Premières impressionsDid everything possible to make it easy and convenient to get a unit and move in.
Loren C | Premières impressionsThe best UHaul outlet that I have ever used and I would recommend that you send some of your other managers to this location and see how well this is run and enjoy your job like this Manager and staff. Keep up the excellent work we appreciate you
Ronald C | Premières impressionsEmily was always very helpful and courteous. Very satisfied dealing with U-Haul.
Randy D | Expérience généraleI Will never use or recommend this location to anyone in fact I've told them all how my account was compromised I had to get new bank cards for my accounts I was over charged for trucks I never rented and the storage that was suppose to be first month free I was charged $150 for my first month the manager Martin that put me in the system for trucks I didn't rent but got charged for was fired or left so no one could help me I had to pay all these fees because my account was blocked and I could not rent so after I paid they let me rent one more time before blocking me again I was charged for two uhaul container that were too small and I could not use but are still on my property for 2 weeks that they been saying they'll be out to get them no one's got them so I'm not responsible I no longer own 975 Gale Ave Conway SC 29525 so Uhaul may want to go get their equipment. I filed a report against this location owned by Bumper to Bumper Conway SC. I'm waiting on a response. Denis is The only employee at this location that's worth anything I can't wait to see him working for USPS.
Micheal M | Expérience généraleCheck in was done online with lock in unit with no need to go to office. I appreciated that. Also check out was fast and smooth with no issues at all. Great place to store things.
Leroy Y | Expérience généraleThe manager was very very helpful and very nice. He went way out of his way to help me. Thank you very much
LAWRENCE H | Expérience généraleMartin was very knowledgeable and helpful
Joseph & | Premières impressionsMartin Ertl was always helpful and knowledgeable. Highly recommend him to anyone moving to the area for storage.
Rodger C | Expérience généraleThe manager guy there was great
JENNIFER M | Expérience généraleMost perfect. Would use again if needed. Have no complaints at all.
Evelyn F | Expérience généraleStaff at location can rarely be reached always redirecting to call center that can wait for up to 1hour hold time. It's ridiculous. Not enough staff. Management on more than one occurrence has made up their own rules regarding access to my storage. First claimed due to my late payments of which I paid the $$ penalty written in contract then was told later that was because I violated some rule when I went under the gate and forced to do face to face childish check-ins at office every time I need access to my unit. When threatened to evict me after seen going under entrance gate to access unit area but in face I was trying to get OUT if area TRAPPED due to faulty non working gate or gate code. This happened twice in the 3+ years iv been renting and the first of which was under previous management in a storm with lightening , gate wouldn't open and serious FLOODING MADE ME FEAR FOR MY SAFETY. I HAD NO OTHER RECOURSE but still CURRENT management would not listen to my explanation regarding first incident or second and would not review the tape for proof I was trapped yet again within the unit area because the gate would not open and my yells for help were not heard or simply ignored. I was still restricted from accessing my unit except during certain times and with check in at office each time. Bad Flooding is always happening since iv rented there beginning before current management. I did not feel my property was safe from possible water damage but am older and had no other place available nor the assistance to move. Tried to resolve dispute and possibly now that yet another flooding has occurred with damages to multiple units and management experienced the failed gate personally maybe things will change or I will be forced to move due to harrassment. I don't feel I was treated fairly but so not know if others experienced problems or not. Need more staff and upgraded units.
LAURA S | Expérience généraleMarty and team were great, someone always around to help and we never had an issue. Definitely getting recommended to everyone I know.
Tyler B | Expérience généraleMartin was always there to help with any questions and made the process of renting vehicles and a storage unit very easy. A+
Joseph S | Expérience généraleMartin is such a wonderful guy. Very helpful from the very fist meeting a year ago when I moved to town. Now that I emptied my storage he still was right on top of doing my closing out the unit. Thank You Martin absolute joy 殺
joni h | Expérience généraleWe the storage I didn't have any problem but with the rent of the truck was terrible I'm so disappointed, first of all we have to wait around two hours and a half to got the truck. I have a reservation at 12:00 (#94102025)!and we weren't able to have the truck because it wasn't on the place that was supposed we picked it up. I have to visit 3 places more to finally got one. The woman that helps us on 2687 beaver run blvd was so kind, I don't have complaints about her. But I returned the truck this morning and before I arrived the place I put $20 dollars of gas and the measure was between 3/8 and 1/2, closed to 1/2. I asked the guy who check the truck to check the gas in front on me, and I asked him: it's ok??? He said: yes it's. So I don't understand why you charge me with 37 dollars and said that the gas was on 1/4. It's not true!!!
PATRICIA M | Expérience généraleMartin was great. Very helpful, friendly, and professional!
Tim Z | Premières impressionsJust thank you for ev
IRA B | Expérience généraleVery helpful !
Thomas D | Premières impressionsMy unit leaks - many boxes were soaked & had to be thrown out. They had to replace themain steel beam which was badly corroded. The roll up doors are hard to open. I used rent a crate for my daughter's move to TX & that went well
Eugenie B | Premières impressionsThe U-Haul clerk was courteous and very professional and would like to compliment her. Thank you for your cooperation.
Curtis T | Online Move InThe Manager & his staff (Emily) were very professional & willing to answer our questions with accuracy. We had a unique problem deciding what to do with our Granddaughter's college stuff for a month and UHaul was our right answer. Merci.
Donna B | Expérience généraleMartin provided us with excellent customer service.
DOUGLAS G | Expérience généraleEmily Sullivan was rude. I forgot my idea but had a electronic copy . She said that she could not take that- ok. When I asked if she could check with her manager she stated "he will tell u the same thing" and huffed as she walked away. Not necessary. Before leaving to get it I asked if she could check her system as we have rented a trailer and storage unit on and off for the past 5 years and she rolled her eyes. Again not necessary.
NICOLE H | Expérience généraleMarty was very helpful.
Sherry H | Expérience généraleI moved to a new state and they made me feel welcome. A great example of how customer service should. I hope all the people in this town are as nice as them.
Donna F | Premières impressionsMartin was both professional and extremely helpful in all stages of the storing process.
Isaac G | Expérience généraleVery helpful, when we had some problems with the lock & gate, the Manager responded immediately. Emily at the desk was friendly & knowledgeable. Good place.
Donna B | Premières impressionsVery friendly and helpful staff! Love this place!
nicholas m | Expérience généraleIt's a storage unit.. nothing special but everything it is supposed to be! 👍
Jim H | Expérience généralei needed assistance and all options were fully discussed and a good one was accepted. people there were great.
Richard H | Expérience généraleVery nice staff clean and safe!
Timothy B | Premières impressionsI/we cannot say enough about the manager and Emily at this location!!! They worked with us beyond our expectations! I would give them 10 stars if I could!!!
April R | Expérience généraleThe staff was very helpful and knowledgeable about their storage location.
Rhonda M | Premières impressionsJohn checked us in and was an absolute delight! Great customer service and friendly staff
nicholas m | Premières impressionsMarty is the best...truly.
Jacob W | Expérience généraleThis was convenient and close to my home. I would use it again 8f I needed storage in the future
Patricia C | Expérience généraleFriendly and helpful I recommend others in near future
LUCIANO M | Premières impressionsConvenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.
Drew l | Expérience généraleMy last name is spelled wrong it is Kerns.
Tracie K | Premières impressionsThe lady helping us I think her name was Emily was so pleasant to work with
Brandon B | Online Move InThe manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.
JASON A | Premières impressionsMarty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.
Drew l | Premières impressionsGreat staff, keep up the good work.
Tyrone H | Expérience généraleObtaining a storage unit at Uhaul was quick and easy.
David I | Premières impressionsGreat place, busy!
Patrick R | Premières impressionsThe most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybody
Rondal L | Premières impressionsThe manager os fantastic.
Lori H | Expérience générale⁷⁰
Claudia W | Premières impressionsVery fast and easy. Staff is great location is awesome and accessibility is on point.
Tyler B | Premières impressionsThe service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.
Sherry H | Premières impressionsOmg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxo
Dawn S | Expérience généraleThey were very friendly And helpful.
Richard N | Expérience généraleMartin provided excellent customer service!
DOUGLAS G | Premières impressionsMr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!
Sandy S | Premières impressionsGreat place to rent a storage
JUSTIN M | Expérience généraleMartin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.
Michael M | Expérience généraleMartin was very professional .
Thomas H | Premières impressionsGood service
HERMAN J | Expérience généraleThe manger here in myrtle was very nice to move me cause the one i picked was to small
michelle k | Premières impressionsStaff and management were extremely helpful, courteous and professional.
KENNETH P | Premières impressionsMartin went above and beyond
Anthony I | Expérience généraleHad my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)
Jose R | Expérience généraleMartin went above and beyond the norm.
Anthony I | Premières impressionsJoe was great to work and very knowledgeable.
jim s | Expérience généraleGreat customer attitudes.
Jose R | Premières impressionsthe manager is excellent and took care of all my needs
Trevor F | Premières impressionsno problems staff excellent
PETER J | Expérience généraleA great place to store your stuff
Danny N | Expérience généraleThe place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.
SHEENA H | Premières impressionsFound a dead rat among my things. Made me decide to move them. Manager was accommodating though..
Terita G | Expérience généraleEverything was superb until I get to the access gate that did not work.
HERMAN J | Premières impressionsManager and employee were helpful and friendly and made the process simple. thanks. rob jones
Robert J | Expérience généraleI would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.
SHARLENE W | Premières impressionsThey were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.
Sarah W | Premières impressionsFacility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.
John V | Expérience généraleThe General Manager Martin was super helpful and friendly. He went out of his way to find me a larger storage unit that did not show available on U-Haul's website. He also was able to arrange for me to leave the truck at his location instead of the location that I had to selection online. Great manager!
John M | Premières impressionsStaff was friendly and very helpful with my needs
Jeffrey S | Premières impressionsThe entire staff at The Kings Hwy location were ALWAYS helpful, courteous, and went out of their way to help. Extremely professional and should be an example to other types of businesses . Keep up the good work !
mike g | Expérience généraleThe staff was awesome! Friendly and very attentive to all of our needs. I would recommend this location if you need storage in Myrtle Beach area.
Sandra T | Premières impressionsthank you so much everything went smooth and perfe t
KRISTINA E | Premières impressionsThe staff was very accommodating. I recommend this facility to anyone that's looking for a storage place within the area.
AQUILES G | Expérience généraleMartian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.
tracy s | Premières impressionsWas nice of Uhaul to offer one month of free storage.
Brian K | Expérience généraleNot wasting my comments here. So bad, I've written a letter to the corporate headquarters.
SHAWN M | Premières impressionsA lot of humidity and moisture was inside and my boxes fell apart when unloading them.
Barbara G | Expérience généraleStorage unit had live rats inside when we attempted to store our belongings. We needed to keep the truck an extra two days I order to find appropriate accommodations.
Tracy L | Expérience généraleExcellent customer service and cleanliness. Only complaint would be that the storage facilities are so close together that it is very hard to pull a truck in and out.
Justin S | Premières impressionsThe staff was excellent and I would highly recommend this facility.
Wayne R | Expérience généraleI reserved a spot here for my rv and upon trying to park it in the designated area it would not make the turn coming in or throughout the facility
Carol C | Expérience généraleThe RV/trailer/auto storage area is very small and difficult to maneuver to park. The staff was very friendly and helpful. The price was very reasonable.
Jeremy J | Expérience généraleAisles are too tight for the trucks.
Danieal P | Expérience généraleHours were OK but would have liked earlier and later access without having to pay extra.
DONALD A | Expérience généraleThe location in South Myrtle Beach is always my go to. Yeah he guys are friendly and always willing to help.
Doris R | Premières impressionsI did not catch the name of the employee but he was just AWESOME! So professional and personable. VERY helpful and I truly appreciated his amazing customer service!
Donna L | Premières impressionsPrices are a little high compared to other nearby storage facilities.
Paul B | Premières impressionsWe had no problems. Joe was extremely helpful each time I talked to him.
VICTOR P | Expérience généralecomplaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was " oh it'll probably be okay ". This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I'm an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. Reid
James R | Premières impressionsThe card I have to get in gate does not work. Had to be let I. Then when I was ready to leave could not get. Had yo call office twice to get someone to let me out!! Not happy with these cards!!!!
larry H | Premières impressionsMichael in.Mrtlye Beach was so very helpful and patient with me.
Kirk Y | Premières impressionsMy Uhaul experience was great. I needed a bigger storage unit to accommodate my 3 wheeler and stuff the employees helped me out. Even walking over to the unit to make sure.
Kathleen L | Premières impressionsExcellent
Timothy A | Expérience généraleFriendly employees...
Will P | Expérience généraleStaff and facility exceeded our expectations
Jennifer K | Expérience généraleGood experience !
Russell D | Premières impressionsThese guys were helpful.
Scott M | Expérience généraleHappy with employee and security of my storage. Thank.
Dee C | Expérience généraleThese guys are rock stars !!!! Great costumer service.
carlos b | Premières impressionsGood customer
tom w | Expérience généralePeople were really nice
bob g | Premières impressionsThe staff was great, always polite and helpful. I totally recommend this location.
Maravillas L | Expérience généralePrompt in resolving issue to my satisfaction
Mark o | Premières impressionsStaff was great
CLAUDE H | Expérience généraleFacility is well run. Staff very helpful.
ROBERT G | Expérience généraleFriendly and very helpful. Thank you!!
Timothy A | Premières impressionsJoseph Griscti the General Manager was extremely helpful and was very knowledgeable with all areas of my U-Box delivery arrival and then utilizing a storage unit to keep things safe until it was empty
JAMES m | Expérience généraleVery efficient and fast service.
joyce d | Premières impressionsIf we need moving service again we will contact U-haul.
Dorothy F | Expérience généraleNo issues good service
Curtiss M | Expérience généraleThe guy on site was always available.
Valerie A | Expérience généraleThe manager on duty did an excellent job!
Connie H | Expérience généraleStaff exceeded my expectations. Very friendly and helpful! Will always use them in the future!
terry h | Premières impressionsThe staff was very helpful and the facility worked very well for what I needed. The access hours were very convenient.
Michael W | Expérience généraleWe used the storage unit for over 10 years and were very satisfied with the service.
SHAWN R | Expérience généralethat I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I'm Very please
Dee C | Premières impressionsThe staff at facility is a joke. Hasn't been the same since previous Manager: James is gone. They need to learn better customer service and how to treat loyal paying customers and not loose business.
tim m | Expérience généraleWe had a uhaul trailer from one location and storage at another it would have been nice if we could have left the trailer at the storage place.
NICOLE H | Premières impressionsI would use this again if needed...
johnny c | Expérience généraleRep was very helpful.
Paul L | Premières impressionsThe people at the facility we're great. U Haul is garbage and screwed up our reservations 3 times, plus overcharged for the equipment. Tried to straighten out the over charges at 800-go-uhaul, nope
sam s | Expérience généraleThe aisles are really difficult to maneuver in for anything larger than a mini cooper. I did have a unit on the end of an aisle which made it possible for me but wow..... those rows are tight!
adam J | Expérience généraleMerci
W G | Expérience généraleI will use this facility again.
ElBERT C | Expérience généraleThe worker at this place was the nicest person
Michelle R | Premières impressionsMerci
W G | Premières impressionsJoseph gas been nothing but helpful and courteous. The managers went above and beyond to assist and please my request. I was blessed to have them.
alexandra g | Expérience généraleKrysten is amazing and so helpful! She truly goes above and beyond and was the bright spot in our day! This location is lucky to have a manager like her!
KRISTEL V | Premières impressionsI could not recommend the dislocation more highly. Kristen the manager was exceptional. I will recommend this location to anybody that asks proudly
brian g | Expérience généraleEveryone at uhaul was amazing. Picked up from Louann in Murrells Inlet and she helped us out so much, I really appreciate her. Drop off to Melinda in Conway was smooth and easy as well. Good price.
Doris R | Expérience généralevery friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked it
JERRY R | Premières impressionsNice people, satisfactory experience
Roger N | Expérience généraleAll the staff were fabulous.
SHELLEY C | Expérience généraleThe guy that hooked up my trailor did so in the dark. I offered the phone flash light. He said he didnt need it, he was a novice! The trailor came out of the hitch. He missed the hole with the pin!!!
Donna P | Expérience généraleAlready have given my neighbor all the information to the Myrtle Beach location. They are moving here for good in about 6 months. We told our neighbor to make sure to ask for Krysten Kellerman.
francis w | Expérience généraleTHE BEST OF THE BEST. IT'S BEEN AND HONOR OVER THE YEARS WORKING WITH UHAUL. THANK YOU
GRADY A | Expérience généralePeople working in Myrtle Beach were very helpful.
Lizbeth W | Expérience généraleGreat service with excellent knowledge and sincere people interaction!
CLAUDE H | Premières impressionsWell maintained ,update to date security and reasonably priced.
ROBERT G | Premières impressionsVery friendly staff, excellent service A1 facility
Michael P | Expérience généralevery helpful Thank you!
Colleen B | Expérience généraleThe people at the location was great
Tamela G | Expérience généralePeople were friendly and helpful. Watch out with those tow motors.
James T | Expérience généraleI will do business again..
richard b | Expérience généraleBien
Del S | Expérience généraleStaff was always very helpful and polite. Facility was clean and properly well maintained.
nancy m | Expérience généraleI have been a client for over ten years and have always been treated very well. The convenience of my storage unit was perfect for me. I have no negatives about the service I have always received!
LYNN M | Expérience généraleSales lady was very helpful with our transtion from VA
cleveland t | RéservationThe delivery staff (Jesse) was the best and we couldn't have asked for someone else that so so helpful with our delivery as she was. We had the best customer service with Jesse. 1 000 % satisfied!!
James W | Expérience généraleEverything ok
louise c | RéservationI felt like family from day one moved down from Maryland 3yrs. ago and from phone conversations to office visits service was superb. Thank U
ANINTA B | Expérience généraleCustomer Service was first class on both ends of my move. I had some issues at my final destination related to Hurricane Florence. Joseph was very helpful in helping me resolving my issues. Kudos!
Joe H | RéservationEveryone at this location is Professional, Helpful and Friendly. They made my moving experience a lot easier. I would recommend them for all of your storage and moving needs.
ed v | Expérience généraleAlways Great Sevice
FRANCES P | Expérience généraleExcelent service
Margret M | RéservationVery nice and helpfull i recommend them
michael b | RéservationNo problems what so ever. Very friendly
Chris Z | Expérience généraleThis U-Haul office is great. James Hart and his crew were very helpful.
floyd d | Expérience généraleI used them for u-box and the customer service for delivering it was terrible.
Peter P | Expérience généraleGreat staff and good location.
john h | Expérience généraleGreat experience.
Tim C | Expérience généraleExcellent !!!
Charlene T | Expérience généraleA very good facility
Nancy E | Expérience généraleHad no issues with storage
Elenor m | Expérience générale