Every single person engaged was remarkable during this rental.
Lou R.Customer Reviews for U-Haul Moving & Storage of NW Detroit
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I was satisfied with the customer service. They employees were very nice
Shana P.Maybe have more than one person at the front desk
donnie L.Customer service TERRIBLE .. overall TERRIBLE won't be back & over charged my card.
TANISHA L.Hands down this is the best location in metro Detroit. The staff is so professional and helpful. I've used this location twice and this will always be my go to location. Please let the staff know they are awesome!!!!
Stacey W.One tire in the car carrier had a bald spot on it that made the tire out-of-round. The trailer vibrated my truck throughout our entire trip.
James C.I waited 30 minutes to get assistance. The heat & defrost worked intermittently sone of the tine. I was unable to see while driving from the defrost not working, it was raining hard.
Tanja M.I waited for over an hour to get checked in it was no customer service one person and 20 people in line that's not that's not good
John F.Both rental and check had great customer.
karen R.Absolutely best business interactions I've had w a company, almost EVER. Staff amazingly pleasant, helpful, accurate and detail oriented. Whole process, across country, efficient, affordable, timely, and reassuring. Will recommend Ubox, and around town truck rentals to everyone. Already have to a freind in San Diego, who recommended to friends in Fairbanks and Arizona. While everyone was very good and friendly, the manager dude in Eugene OR and that logistics women who'd call often, as needed, were two OUTSTANDINGLY EXCELLENT employees to me and as representatives and sales team for UHaul. The last two years were full of obstacles, loss, and difficulties. Working w Uhaul for last 8 months was a charm. Thank you! Only recommendation is box pick up in Farmington, MI showed up 30 minutes early, could of been a problem, but truly wasn't. No leakage, no damage, no loss.
joan S.The U-Haul I was given was so raggedy it need to be serviced. The truck was horrible need maintenance real bad.
Ebony J.Custom service was not good at all the employees had a attitude and gave me a paper saying it was gas in the truck and it was in E and told me to put gas in there myself and feel out a refund to get my gas money back wow
valerie W.I had overall good experience!
Robyn R.The staff was very polite an super helpful
John E.there was a fine gravel/sand inside of the trailer. I had to sweep it out several times before loading the trailer.
Robert S.Great service…
Milford N.Keep doing good work
Wendell J.Great Service. Representative was helpful and offered suggestions. Thank You for your excellent customer service during a very personally stressful ime during the relocation of my Mom (84 years old) from Michigan to Illinois. Thank You Again!
Marjorie S.I asked for a dolly with the truck, didn't get it
FANNIE M.The employees was rude, eating in front of the customers, not paying attention to the customers, talking rude, talking about personal life with each other opposed to helping a customers no instructions no help on how things go just sign this sign that is all they did. The only helpful person was the young man that was cleaning out the return trucks.
Lasonda W.You service is great. Will highly recommend you too my family and friends. Merci.
Pamela J.Nothing. Excellent service. Staff is very helpful.
Kimberly F.The two ladies at the counter were very courteous and helpful. I'm sorry that I can't remember their names. . Moving is a very stressful time and your staff made it easier. Merci encore.
Jordan J.I was double charged for my service they tried to get more money from my card saying I kept the truck for two days when I only had it for an hour 1/2 . The front office was in organize when I came to return the truck an gentlemen told me to give the keys to an person whom was suppose to be outside an it wasn't. Then I went back in an you g lady told me to put the keys back in the truck. So this was Friday the 5th . They call Sunday the 7th to say the truck was not there. It got cleared but they need to get it together
antione A.I know I'm probably going to need you guys again for another move to a new place I'll be in touch
baron L.Everything was great!
Jacquelyne C.Everyone was really nice and super helpful. I had to be out of my storage unit by the 1st and I severely underestimated the hauling capacity of my Honda Civic, so I was grateful that they were open on a Sunday. Thank you for making a stressful day much less stressful!!!
MEGAN J.Tanisha was very helpful in such a need of storage immediately. very professional she got straight to the point in reserving as well as adjustment with dates when I no longer needed the storage she remind me to cancel so that I wouldn't endure any additional charges for the following month Tanisha has gone over and beyond. I just want to Thank Tanisha for being there with such professionalism in delivering straight speedy fast service in order to assist the customer in need secured locked down she took care of it I would highly recommend. Public Storage â â â â â Thank you
PAMELA T.The customer service was excellent. All of the employees exhibit professional, vehicles and equipment were clean. Really made my rental process smooth. Especially, the staff of a women ran location was run with excellence. I would recommend this location to anyone.
LaKisha G.Everyone was very professional.
DORIS B.The staff at this location was very unprofessional and did not attend to the customers as they should. One of the ladies there was shouting to the back of the office to another employee asking what she had to eat and asked if she would bring her some. She was snacking on whatever she had at her desk and drinking her coffee. She answered the phone all while I was sitting there and put the customer on hold and told another employee the name of the caller and said they just kept calling and that they were getting on their nerves. Very unprofessional!!!! So my resvervation was for 12 noon and I asked for a 26 foot truck and when I got there the lady said they didn't have it and didn't try to help me find one at another location. Basically just told me that was old she had and just sat there didn't try to offer me anything for the inconvenience. So with the smaller truck I had to make two trips which caused me to use more miles than I wanted. So with all that being said….. I will NEVER use this location again and would not recommend this location to others.
TOMIKA KIMBERLY D.Great service
RUTH YVETTE S.The truck was not available when I went to pick it up . I was advised to downsize to a 17" and the keys were not in the lock box . I then was told to go with the 15" and return to get the 26" when the unit store opened. I made reservations 5 days in advance because my movers had to go to work . It was a disaster! Also when I did get into the 15" it reeked of cigarettes and it was empty
Randi M.Rude staff dirty trucks
Amber S.My agent was the best my house burned down and we were trying to salvage some things she was so passionate patient and helpful. The overall staff was nice as well my pick up and drop off was great.thanks again
Chana H.Have some seating where they wait in line, maybe a ticket number system while the customers wait to see a cashier or service worker
COURTNEY C.Truck was old and drove terrible. Lights in dash board was not working. Guage didn't working . I couldn't tell if I was in park or drive.
Lois T.I was talk to an treated like I did something wrong , I was also handed off from 1 young lady to the next an then questioned like "you don't have a reservation" which I did only because the 1 I normally go to didn't have any car dollies , it wasn't a good experience, but upon returning an picking up my refund they where friendly an quick
Alphonzo S.Some of your trucks need repair
Gail T.Receive deposit back quicker
William M.Everything was great. Thank you
Mae C.Very friendly great customer service.
Linda W.My previous reservation was given to someone else even after I had confirmed the reservation. However, the previous location did not issue the $50 reservation guarantee credit to me. Secondly, I was given a truck with 3 miles range remaining on it. Additionally the truck was smelling of weed inside the occupant cabin area. For this inconvenience I was given only $50 refund. Since I did not received the promised $50 reservation guarantee amount, I consider this case not resolved and nobody is reaching out to me to resolve it. Extremely disappointed!!!
Rohit P.I brought the truck back with the required amount of gas and before the rental allotment was over and still was charged for gas. The fee was overpriced and on top of that I rented a storage unit and all of my belongings were destroyed due to rain storms In my unit and was never fully compensated
Tawana B.the Uhaul app is a bit sketchy but luckily I did not need it a lot because they took care of me on the phone and in person
Charles M.Everyone was very helpful and patient! I explained that I was nervous about using a car dolly. They answered my questions and sent 2 different people outside with me to ensure that I was trained and confident before I left the premises...
brandon J.Nothing thanks
margo H.Return process a little clearer
Joseph T.The truck I rented needs maintenance I would not let a customer drive a truck in that condition truck needs front end work and the truck was dirty outside
Kenneth F.Be true to your words on return I didn't get refund back as stated
GWEN P.Customer service was great, fast , I was in and out.
latisha R.The other location had a free used boxes that were helpful. But great experience overall
BIANCA KIRSTEEN- S.