Customer Reviews for U-Haul Moving & Storage of New Rochelle

2 918 évaluations

125 Beechwood Ave   New Rochelle, NY 10801

(914) 380-7445

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(914) 380-7445

125 Beechwood Ave
New Rochelle, NY 10801

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I had reserved a van online Monday where it asked for my drivers license and credit card information and received a reservation number for 10:00am pick up. Upon my arrival the women who gives out keys informed me that I would have to repeat the same steps I had done online Monday. It took around to 25 to 30 minutes to get key. The women was getting angry because I did not know how to properly work the app on my phone. She needs better customer service experience working with people unaware of how the process works. She kept saying "Look at the paper on the wall" and tapping her thighs.

Chester Jordan 
Évaluation :
5

Gracias

PABLOOSCAR LOPEZ 
Évaluation :
5

Have more helpful customer service at location. Clerk could not be bothered to help with rental process.

Nir Gadon 
Évaluation :
4

Greater user friendliness/experience as it relates to mobile pick up.. directions are vague from the start.

Michael Greason 
Évaluation :
5

Excellent service à la clientèle

CHRISTOPHER RYAN VILLALONA 
Évaluation :
5

Should not be renting a vehicle with a cracked windshield.

Steven Chill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imar Castillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsworth Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Ludemann 
Évaluation :
5

People are really nice and helpful, only down side is that I wasn’t notified of buying the cables for the trailer and brakes and this and that I ended up buying like 30 bucks worth of stuff I don’t mind but I wasn’t notified and I was in rush to leave and I had to go back inside and pay 3 more times wich was annoying but yeah otherwise good dude that was there and lady at the front desk

Miguel Chavez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark Peterson 
Évaluation :
5

The location was organized, clean and efficient. Both employees were smart, professional and friendly. They explained policies clearly and demonstrated equipment in a way that was easy to understand. Pleasantly surprised by the entire experience. 10/10 would recommend.

Laura Kershner 
Évaluation :
4

GOOD CUSTOMER SERVICES

JIMMY ARRIAGA 
Évaluation :
4

I must say the equipment was super clean. I was impressed. I was also impressed with the process. One suggestion I have is that I felt like asking to put someone else name and phone number is infringing on someone's privacy. While I am using the app in the store an employee should be able to verify the identity of the person making the reservation. Other than that, excellent process from start to finish.

PIERREA FRANCOIS 
Évaluation :
1

Bald tires Bad Brakes Dirt Bad alignment

DANIEL GREGAREK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri-Ann Dalrymple 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Siniscalchi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mukeshchandra Patel 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bart Spinelli 
Évaluation :
5

Jahrid was wildly helpful. Perfect employee. Pay them more.

Allison Porte  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIE LAGUIDICE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nordialee Gordon  |  Premières impressions 
Évaluation :
1

No one knew how to address any of my concerns!!! NEVER again!!!

Julio Castillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL NYARI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Grant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDYANDREW CHARLES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA PILERO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Tores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL ANGEL NEGRON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mattheww Kusulas 
Évaluation :
5

It's good the way it is

DANIEL RODRIGUEZ 
Évaluation :
5

good service.hel0ful staff. hassle free transaction

Hillary Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY VALDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS CISNERO 
Évaluation :
5

I did not like the app experience. There were three people working in the front desk, and I wasted time figuring out the app and even after I needed help to get things going. The same happened at the time of return. The app option is not good for me. Too complicated.

EDWIN SOTO-FALCON 
Évaluation :
5

Very helpful everything was smooth from booking to hooking it up nice and friendly workers both Yonkers and new Rochelle location

IBRAHIM LEWALLY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee Rhody  |  Expérience générale 
Évaluation :
3

No friendly crew not good service

RENE VILLAVICENCIO 
Évaluation :
5

Did not bring my EZ pass. They have one way charge to New York City tribal bridge. Please charge my credit card.

THOMAS GRIPPI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLEROBERT BARNES  |  Online Move In 
Évaluation :
5

Courteous and efficient U-Haul representatives on site — great experience indeed!

Suruba Wechsler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vito Carpinelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MC Chandler 
Évaluation :
5

Anything because everything was parfait

CURTISEMANUEL KIFFIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Troyano 
Évaluation :
1

Rudeness ,no greeting ..it was straight use the app. ! A simple hello goes along way. I can say this will be my last time here.

Jerry Medina 
Évaluation :
5

Very pleased

Paul Torres  |  Expérience générale 
Évaluation :
1

UHAL IS NOT DEPENDABLE, POOR SERVICE , CHARGE CUSTOMERS MORE TO RENT . I WAS ACCUSED OF NOT RETURNNG HAND TRUCK . THEY TOOK MORE MONEY AND REFUSED A REFUND , THEY HAVE DOUND A LEGAL WAY TO STEAL.

Crystal Mason 
Évaluation :
3

The people behind the counter are lazy and unhelpful.

Howard Stroman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER M III DIPAOLA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luigi nuzzi 
Évaluation :
3

1. Please improve customer service by providing customer service training for U-Haul staff. 2. The app needs improvement on user experience and customer chat options needs improvement. 3. After hours services for truck pickup can be improved.

OLU ROBERTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA LOCASCIO 
Évaluation :
5

Nothing it was great

Michael Troyano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN MERRIQUE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Hammond 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HECTORF RAMIREZ 
Évaluation :
2

It charge from mileage is ridiculous. Your insurance charges also outrageous and do not give a full amount of good coverage.

ADDISON E CORNELIUS 
Évaluation :
3

The first vehicle I was given had no brake lights. I was lucky enough to realize this before leaving otherwise this could been a very serious issue once I got on the road. This is the second time I had an issue with the online rental at the facility.

JAMES BAVOSA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeniel Kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON RODRIGUEZ  |  Premières impressions 
Évaluation :
3

Truck windshield was full of snow Is it the customer responsibility to have equipment ready for rental purposes?

Jaime Rodriguez 
Évaluation :
3

I interacted with a number of people at the site. Some were good, some were terrible. While driving, the Service Tire Monitor System light came on. I went back to the location where they attributed the light to cold weather....but they would not provide any mileage relief since I had to drive the van back for their review. Second, they provided a van with less than a full tank of gas. It's impossible to return the vehicle with the same amount of gas so they "win" there too. I generally found them to be not very customer friendly.

Glenn Carlin 
Évaluation :
1

When you make a reservation the truck should be available and not at a location closed due to bad weather when it is 50° and sunny i also shouldn’t be charged or have customer service update my reservation to truck i dont want then be charged for it a $1000 for a rental is insane

JAMES CHIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVVON HAMILTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Franklin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alban Dreni 
Évaluation :
5

Nothing really... Keep up the great work!!!

cheyenne usher 
Évaluation :
1

This guy needs customers service training. They prefer to stay on their personal phone than the business itself

ISAACE UKPOKOLOH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE BOYNTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric Holzman 
Évaluation :
5

The Staff was very helpful during my move.

ANTHONYL GITTENS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENYATHAD WALLACE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Kirwan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue Saputo  |  Premières impressions 
Évaluation :
5

The service center was extremely helpful. It would've been nice if the app had been working but fortunately I was in and out quickly.

JOSEPH MALANDRUCCOLO 
Évaluation :
5

Was very helpful and professional. I will gladly recommend anyone there.

Denise Blackwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul smith 
Évaluation :
5

Bien

jacqueline thompson 
Évaluation :
5

A little cheaper always helps but otherwise all good!

John Mannix 
Évaluation :
3

Staff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.

Jami Reilly  |  Expérience générale 
Évaluation :
2

First person sent me perfunctorily to the app, which is slow and tedious. Other people at the location were very helpful with directions and the procedures.

Richard Koehler 
Évaluation :
4

No “welcome to u-haul” by employee

Darryl James 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig LaMarca 
Évaluation :
3

We placed an order for a Mount Vernon pick up which was cancelled by U-Haul because the location was closed. We have a small business and the delay impacted our bottom line. We explained to his to the staff in New Rochelle and we still had to do a new reservation instead of finding a way to transfer the one we had. The place was busy and about to close but there was as little help from the staff. While the fine was fine, it was extremely bad weather that evening and the van needed new windshield wipers.

Alex Roberson 
Évaluation :
5

Great Team in New Rochelle (125 Bechwood) very polite and helpful.

Leonardo Lage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Mendoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xinrou Tan 
Évaluation :
4

New online check in procedure being processed 90 % by customer is not efficient.

JOSEPHINE Ferguson 
Évaluation :
1

Worst customer service experience Charged me for a dolly and never received

FRANCIS STOVEKEN 
Évaluation :
4

The only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody's blocking trailers not good. As far as the place being kept clean and neat, superb excellent

Harriet Link  |  Expérience générale 
Évaluation :
4

What they can do is have staff to help with the rental process. During the time I was there, adults arrived who do not have much experience with telephones and it is difficult to do the process online and the workers there do not help you by explaining how to do it.

JUANCARLOS AMEZQUITA PANTOJA 
Évaluation :
5

Nice facility and helpful staff

Katherine Magill  |  Premières impressions 
Évaluation :
5

Friendly service, in one day trailer was ready for pickup

Brian Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Humphrey 
Évaluation :
4

I order my rental for a different location and at the last moment was change to a different location the person I spoke to was really not nice and I told them about my 50 guaranty and he just ignored my request

MARCELL FELIPE CABRERA ROSARIO 
Évaluation :
3

Employees need to Stop telling customers that they are off the clock, when they are the only one in sight to assist them.

OMARO ELLIOTT 
Évaluation :
1

First: All customer service representative at this location should be fired. They show no interest in help out, they are lazy, rude, and act like you are bothering them. Location is somewhat organized. The equipments need to be revised, I recently rent one car dolly, travelled all the way to M.A to find out I could not use the equipment due to poor condition, straps falling apart, lights not working, hardware for chains missing hooks. This location in New Rochelle needs a total evaluation as far as manager and workers goes.

Jose Mercado 
Évaluation :
1

Once a customer give you their credit card number for purchase and you take it upon yourself to take money out from their card without calling the customer that's stealing to me. Never again will I use U Haul using my credit card.

MONICA LESTER 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bennie Kelly 
Évaluation :
4

U-Haul needs to provide the trailer light cable to connect to the trucks

Alejandro Oliveros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA DIAZ 
Évaluation :
4

Check your vans make sure there isn’t any problems with them

Jaime Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA TYLER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Pratt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruno Gomes 
Évaluation :
5

This Uhaul is one of the best run facilities I have experienced. Using the app for all rentals is not my preferred process but they are very helpful to support the people who have some resistance. I even used the free storage room offer after my first (and second) truck rentals that happened in a week. It was helpful to have a clean / safe spot to figure what to do with the things I had to move.

DONALD G KENDRICK 
Évaluation :
5

Very very smooth and easy!

Sarah Haq 
Évaluation :
5

In particular, the woman who helped us was extremely professional, patient and customer oriented. thanks to her it was a great experience!

Anne Giviskos 
Évaluation :
3

Waited an hour due to issues with past invoices about space rental but never rented space

Frank Costa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian Mendoza-Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anette lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELLYYOLIVETH VASQUEZ SANTOS 
Évaluation :
2

POOR COSTUMER SERVICE AND OVERCHARGE!!!!! Even though we made the reservation online, for a Sunday, from the Beechwood Ave., New Rochelle location, they were very slow with the processing the rental. 2 workers served 1 other costumer beside us, and it took almost half an hour to get the key to the vehicle. The gas tank was almost empty, under 1/4 and we returned with the same, but they charged $33 for gas plus $30 fuel service charge, which is unfair and ridiculous! In addition, they charged $20 for after hour return, despite we returned the vehicle exactly in 6 hours. When I called them, they said we were supposed to check out on the app. Nobody told us that, we didn't download the app, because we didn't know we need to. So, it was $83 overcharge, and when I complaint they hanged the phone on me. Very poor costumer service!!!! We never going to rent from them!!!! Last month we rented the same U-Haul van at the Drive-up storage in New Rochelle and drove the same distance with it, and we paid $133. Big difference!

Alexandra Krisztofer 
Évaluation :
5

Customer service was highly appreciated them guys helped you get everything done with a smile,there’s no complaint

Deepnarain Mohabir 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Monaldo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Pablo Mendoza 
Évaluation :
5

U guys r the best thank you 🙏🏿 u so much

CLIFFORD TAYLOR 
Évaluation :
5

Everything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility

Matthew Schumacher  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas Maltese  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMESC KITTRELL  |  Expérience générale 
Évaluation :
4

I was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm

DANIEL RUIZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya Young  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Tenore  |  Expérience générale 
Évaluation :
5

The person that help me was the best.

SERVIO O BENCOSME  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY A SIERRA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Wilpon  |  Premières impressions 
Évaluation :
5

When I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that's customer service at its best 

Logan Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Etienne  |  Premières impressions 
Évaluation :
5

Had a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.

DANIELLE EMSLEY  |  Premières impressions 
Évaluation :
5

merci

Dee Rhody  |  Premières impressions 
Évaluation :
3

The manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct

STACEY MURRAY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Noisette  |  Expérience générale 
Évaluation :
5

I was really glad with the U Haul storage, i would gladly recommend it .

Patricia Francois  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Hynes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY HENRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER JONES  |  Premières impressions 
Évaluation :
5

Ms. Gordon was incredibly helpful!

Kate Frasca  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Johnston  |  Premières impressions 
Évaluation :
5

checking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated

MICHEAL NYARI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Ramos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristin Rodriguez  |  Online Move In 
Évaluation :
1

Jason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!

evelina carew  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

Julio Pabon  |  Premières impressions 
Évaluation :
5

Everything is so easy thank you

Jose Parra  |  Premières impressions 
Évaluation :
5

All was fine.

mona Carrington  |  Expérience générale 
Évaluation :
4

Ventura is very helpful.

Caroline Kuruneri  |  Expérience générale 
Évaluation :
4

Very accommodating

Stevan Fontana  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine Long  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Hynes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Garcia  |  Premières impressions 
Évaluation :
5

OMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.

HOZANA MODESTO  |  Premières impressions 
Évaluation :
5

Staff are helpful and very helpful BUT it’s getting too expensive

Rosana Faustino  |  Expérience générale 
Évaluation :
5

The entire staff was very helpful

KAWANNA WATTS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Bennett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Williams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA NORRIS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francoise Joseph  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M CALMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIEANN BUCHANAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bertha Hyppolite  |  Expérience générale 
Évaluation :
5

seamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.

Jennifer Kavanagh  |  Premières impressions 
Évaluation :
5

Excellent!!

ALEXANDRALEI CHAN-KATZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENFITZGERALD TIPPINS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Cohan  |  Premières impressions 
Évaluation :
5

It was raining, so the covered parking access was great.

Thomas Farley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertram Longsworth  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda Jackson-Butcher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE ROSA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER BONDS  |  Premières impressions 
Évaluation :
5

Excellent experience.looking forward to using your services. Soon

Roxanne Robertson  |  Expérience générale 
Évaluation :
4

The light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).

Jameson Fairchild III  |  Expérience générale 
Évaluation :
5

I Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU'VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude . Peace and love to you all!

Fatima Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Ramos  |  Premières impressions 
Évaluation :
5

My code didn't work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!

Christopher Carrion  |  Online Move In 
Évaluation :
5

Very happy with the whole process!

Kurt Coble  |  Premières impressions 
Évaluation :
5

It was as easy a 1 2 3 .thank you

PETER M ESTRADA  |  Premières impressions 
Évaluation :
4

Courteous and friendly staff and very secure feeling environment

Rosemarie Beitz  |  Expérience générale 
Évaluation :
5

It's sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.

ELIZABETH GUZMAN  |  Expérience générale 
Évaluation :
5

This U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.

Gaelle Weithers  |  Premières impressions 
Évaluation :
3

I was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.

Anthony Sorrentino  |  Premières impressions 
Évaluation :
1

Was ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office

MARYELLEN SCALISE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yahaira Jimenez  |  Expérience générale 
Évaluation :
5

I like servis

Eric Portillo  |  Premières impressions 
Évaluation :
4

I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!

Sandra Menendez-Aponte  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka Gordon  |  Expérience générale 
Évaluation :
5

Everything was perfect 👍 thanks for you business and for all the workers

Amer Saleh  |  Expérience générale 
Évaluation :
5

Prices for the units keep going up not good

Harriet Link  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS PINTO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Dorival  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deena indiviglio  |  Expérience générale 
Évaluation :
3

The price kept changing going up.

Kila RAMSEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J CRUZ HUMBERTO RUBIO OCEGUERA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lanza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY POMPEY  |  Expérience générale 
Évaluation :
5

Very very good service

MIGUEL A MORALES  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gloria Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN GODOY  |  Expérience générale 
Évaluation :
5

S.O.

RAFAEL ALVAREZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette Bunche  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AEXIS MAURER  |  Online Move In 
Évaluation :
5

Staff was great everything was good

Harriet Link  |  Premières impressions 
Évaluation :
5

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Antoinette Bunche  |  Premières impressions 
Évaluation :
5

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Judith Capozi  |  Expérience générale 
Évaluation :
5

Easy, clean, helpful staff. Great place!

Julie Chateauvert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE BREESE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda Harper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A ESQUEDA  |  Expérience générale 
Évaluation :
5

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Brenda Gough  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel Arulraj  |  Premières impressions 
Évaluation :
5

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Fortement recommandé!

Joseph Durnin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KODJO AGBENOWOSSI  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUI HELDER GONCA SATURNINO DEOLIVEIRA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD DUMMETT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Etienne  |  Expérience générale 
Évaluation :
5

Choose what I need for my stuff

Rogelio Ibarra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Capanna  |  Expérience générale 
Évaluation :
5

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

CHOLA GARNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAL BAMBERG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Durnin  |  Premières impressions 
Évaluation :
1

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Kareem Maloney  |  Online Move In 
Évaluation :
4

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

LAWRENCE PAOLO MELE  |  Expérience générale 
Évaluation :
5

Everything was flawless during the course of my contract. I would definitely use the service again.

Sean Bannier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEKIA Thomas  |  Expérience générale 
Évaluation :
5

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Merci.

Cemella Savage  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A Menendez  |  Expérience générale 
Évaluation :
5

Always clean and the workers are very nice and helpful!!!

Cara Guarneros  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francesco finelli  |  Premières impressions 
Évaluation :
5

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

ELIEZER VAZQUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PILARKATHRYN Atterberry  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bryan ayala  |  Premières impressions 
Évaluation :
4

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Camille Fling  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosana Faustino  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Marchena  |  Premières impressions 
Évaluation :
5

Thank you for your service.

Joanitha Groves  |  Expérience générale 
Évaluation :
5

The person that helped me was outstanding and very informative.

Charlie Goodman  |  Premières impressions 
Évaluation :
5

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

deena indiviglio  |  Premières impressions 
Évaluation :
5

The staff was fantastic!

Aris Morales  |  Expérience générale 
Évaluation :
3

You send out way too many emails

Kevin Stroud  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia Charles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSCLYN M CRAWFORD  |  Premières impressions 
Évaluation :
5

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Camille Fling  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBEKAH GERARD-SMITH  |  Expérience générale 
Évaluation :
5

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

David Gallagher  |  Expérience générale 
Évaluation :
5

Muy buena atención

Dora Menjivar Escobar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises Ortiz  |  Premières impressions 
Évaluation :
5

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

ROBES LONDON  |  Expérience générale 
Évaluation :
5

The manager and staff was exceptional and went over and beyond.

Jasmine Bradley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE TORRES  |  Expérience générale 
Évaluation :
5

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

ROBES LONDON  |  Premières impressions 
Évaluation :
5

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

REBEKAH GERARD-SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somer Perez  |  Premières impressions 
Évaluation :
3

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rochelle Glasgow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MC Chandler  |  Expérience générale 
Évaluation :
5

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

MICHAEL SCOCA  |  Premières impressions 
Évaluation :
5

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

ANTHONY VOGLER  |  Expérience générale 
Évaluation :
5

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Lori Pinto  |  Premières impressions 
Évaluation :
5

Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.

Jason Killmeyer  |  Premières impressions 
Évaluation :
5

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Erin Redihan  |  Premières impressions 
Évaluation :
5

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Merci.

Cemella Savage  |  Premières impressions 
Évaluation :
5

Staff is very helpful and courteous.

John Gregory Barnes  |  Expérience générale 
Évaluation :
3

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Christine giulini  |  Premières impressions 
Évaluation :
4

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Vickie Shankman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly Smith Hyatt  |  Expérience générale 
Évaluation :
5

Excelente

Martin Sandoval  |  Expérience générale 
Évaluation :
5

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Jamie Manson  |  Expérience générale 
Évaluation :
5

Ventura and his staff were extra helpful

VENTURA PACHECO  |  Premières impressions 
Évaluation :
5

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Dorithy Cammon  |  Expérience générale 
Évaluation :
5

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

ANTHONY VOGLER  |  Premières impressions 
Évaluation :
5

Fantastic customer service!!!!!

Joseph Martello  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Obeirne  |  Premières impressions 
Évaluation :
4

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

ELIZABETH GUZMAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAYTON MILLS  |  Premières impressions 
Évaluation :
5

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Noel Haughey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHERA ADAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE MATIAS  |  Premières impressions 
Évaluation :
5

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Joseph Martello  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERIAL R MERCER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Johnson  |  Premières impressions 
Évaluation :
5

Ventura was very helpful and courteous!

FRANK R DESANTIS  |  Premières impressions 
Évaluation :
5

personnel amical

SCOTT TIMOTHY CHEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAHELEN GUSSACK  |  Premières impressions 
Évaluation :
5

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Yvon Sledge  |  Expérience générale 
Évaluation :
3

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a "handicapped" unit with just a regular 36" door not a roll up "garage door" type. Made for storing items very difficult.

Sarah Flaherty  |  Premières impressions 
Évaluation :
5

Ventura was very courteous

Jolie A Cohen  |  Expérience générale 
Évaluation :
5

Great service

WILLIAM M TESORO  |  Premières impressions 
Évaluation :
5

Very nice rental truck and friendly people working there

Miguel Garcia  |  Premières impressions 
Évaluation :
5

Exceptional

dan kretzsehmar  |  Expérience générale 
Évaluation :
5

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Jami Reilly  |  Premières impressions 
Évaluation :
4

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Mary Angela Schroth  |  Premières impressions 
Évaluation :
5

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Thomas Honeysett  |  Premières impressions 
Évaluation :
5

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rob Montesione  |  Premières impressions 
Évaluation :
5

.

JASONTHOMAS CLOKES  |  Expérience générale 
Évaluation :
4

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Arthur Zimmerman  |  Expérience générale 
Évaluation :
5

Excellent

Maria Sotomayor  |  Premières impressions 
Évaluation :
5

Storage facility is clean and secured

Yolanda Cuadrado  |  Premières impressions 
Évaluation :
5

Great staff of people working there.

ANDREW GUERRIERO  |  Expérience générale 
Évaluation :
5

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Isaac Livshetz  |  Expérience générale 
Évaluation :
5

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Elinor King  |  Premières impressions 
Évaluation :
5

Lovely representative, very helpful and informative.

Isaac Livshetz  |  Premières impressions 
Évaluation :
5

I was treated excellent by the girls they did a great job informing me of all my options.

ANDREW GUERRIERO  |  Premières impressions 
Évaluation :
5

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Merci.

Delilah Rothenberg  |  Premières impressions 
Évaluation :
4

Good service, great help

Miguel Cabrera  |  Premières impressions 
Évaluation :
5

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy Cammon  |  Premières impressions 
Évaluation :
5

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Dorithy Cammon  |  Premières impressions 
Évaluation :
5

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

DANIEL BERGER  |  Expérience générale 
Évaluation :
5

Awesome team and facility! I would recommend!

JAIME TEJADA  |  Expérience générale 
Évaluation :
5

Manager was great

THOMAS RUSSO  |  Premières impressions 
Évaluation :
5

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Pamela Russell  |  Expérience générale 
Évaluation :
5

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Merci les gars!

Marcia Johnston  |  Premières impressions 
Évaluation :
5

First time I used a storage facility, It was very good and hassle free !

Anthony J Borsella  |  Expérience générale 
Évaluation :
5

Helpful associates .

Anthony J Borsella  |  Premières impressions 
Évaluation :
5

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

Patrick Murtagh  |  Premières impressions 
Évaluation :
5

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

JORDAN MILLER  |  Expérience générale 
Évaluation :
5

Good service

RONY GONZALEZ  |  Réservation 
Évaluation :
5

Fantastic team at Uhaul New Rochelle and a great team leader.

NEIL A LANGFORD  |  Expérience générale 
Évaluation :
5

I was extrememly happy with the Uhaul service

Diana Lenz  |  Expérience générale 
Évaluation :
5

Everyone I spoke to at this location was very nice and helpful.

Melissa Martin  |  Expérience générale 
Évaluation :
5

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

Matt Scheidt  |  Réservation 
Évaluation :
5

All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.

DA-SHEIANA BLACKMON  |  Expérience générale 
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