Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had reserved a van online Monday where it asked for my drivers license and credit card information and received a reservation number for 10:00am pick up. Upon my arrival the women who gives out keys informed me that I would have to repeat the same steps I had done online Monday. It took around to 25 to 30 minutes to get key. The women was getting angry because I did not know how to properly work the app on my phone. She needs better customer service experience working with people unaware of how the process works. She kept saying "Look at the paper on the wall" and tapping her thighs.
Chester Jordan
Évaluation :
5
Gracias
PABLOOSCAR LOPEZ
Évaluation :
5
Have more helpful customer service at location. Clerk could not be bothered to help with rental process.
Nir Gadon
Évaluation :
4
Greater user friendliness/experience as it relates to mobile pick up.. directions are vague from the start.
Michael Greason
Évaluation :
5
Excellent service à la clientèle
CHRISTOPHER RYAN VILLALONA
Évaluation :
5
Should not be renting a vehicle with a cracked windshield.
Steven Chill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Imar Castillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elsworth Miller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Ludemann
Évaluation :
5
People are really nice and helpful, only down side is that I wasn’t notified of buying the cables for the trailer and brakes and this and that I ended up buying like 30 bucks worth of stuff I don’t mind but I wasn’t notified and I was in rush to leave and I had to go back inside and pay 3 more times wich was annoying but yeah otherwise good dude that was there and lady at the front desk
Miguel Chavez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mark Peterson
Évaluation :
5
The location was organized, clean and efficient. Both employees were smart, professional and friendly. They explained policies clearly and demonstrated equipment in a way that was easy to understand. Pleasantly surprised by the entire experience. 10/10 would recommend.
Laura Kershner
Évaluation :
4
GOOD CUSTOMER SERVICES
JIMMY ARRIAGA
Évaluation :
4
I must say the equipment was super clean. I was impressed. I was also impressed with the process. One suggestion I have is that I felt like asking to put someone else name and phone number is infringing on someone's privacy. While I am using the app in the store an employee should be able to verify the identity of the person making the reservation. Other than that, excellent process from start to finish.
PIERREA FRANCOIS
Évaluation :
1
Bald tires
Bad Brakes
Dirt
Bad alignment
DANIEL GREGAREK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerri-Ann Dalrymple
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica Siniscalchi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mukeshchandra Patel
Évaluation :
2
Le client n'a pas laissé de commentaire.
Bart Spinelli
Évaluation :
5
Jahrid was wildly helpful. Perfect employee. Pay them more.
Allison Porte
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCIE LAGUIDICE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nordialee Gordon
|
Premières impressions
Évaluation :
1
No one knew how to address any of my concerns!!! NEVER again!!!
Julio Castillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHEAL NYARI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katrina Grant
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDYANDREW CHARLES
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNA PILERO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Tores
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIGUEL ANGEL NEGRON
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mattheww Kusulas
Évaluation :
5
It's good the way it is
DANIEL RODRIGUEZ
Évaluation :
5
good service.hel0ful staff. hassle free transaction
Hillary Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY VALDEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESUS CISNERO
Évaluation :
5
I did not like the app experience. There were three people working in the front desk, and I wasted time figuring out the app and even after I needed help to get things going. The same happened at the time of return. The app option is not good for me. Too complicated.
EDWIN SOTO-FALCON
Évaluation :
5
Very helpful everything was smooth from booking to hooking it up nice and friendly workers both Yonkers and new Rochelle location
IBRAHIM LEWALLY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dee Rhody
|
Expérience générale
Évaluation :
3
No friendly crew not good service
RENE VILLAVICENCIO
Évaluation :
5
Did not bring my EZ pass. They have one way charge to New York City tribal bridge. Please charge my credit card.
THOMAS GRIPPI
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLEROBERT BARNES
|
Online Move In
Évaluation :
5
Courteous and efficient U-Haul representatives on site — great experience indeed!
Suruba Wechsler
Évaluation :
5
Le client n'a pas laissé de commentaire.
vito Carpinelli
Évaluation :
5
Le client n'a pas laissé de commentaire.
MC Chandler
Évaluation :
5
Anything because everything was parfait
CURTISEMANUEL KIFFIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Troyano
Évaluation :
1
Rudeness ,no greeting ..it was straight use the app. ! A simple hello goes along way. I can say this will be my last time here.
Jerry Medina
Évaluation :
5
Very pleased
Paul Torres
|
Expérience générale
Évaluation :
1
UHAL IS NOT DEPENDABLE, POOR SERVICE , CHARGE CUSTOMERS MORE TO RENT . I WAS ACCUSED OF NOT RETURNNG HAND TRUCK . THEY TOOK MORE MONEY AND REFUSED A REFUND , THEY HAVE DOUND A LEGAL WAY TO STEAL.
Crystal Mason
Évaluation :
3
The people behind the counter are lazy and unhelpful.
Howard Stroman
Évaluation :
4
Le client n'a pas laissé de commentaire.
PETER M III DIPAOLA
Évaluation :
5
Le client n'a pas laissé de commentaire.
luigi nuzzi
Évaluation :
3
1. Please improve customer service by providing customer service training for U-Haul staff.
2. The app needs improvement on user experience and customer chat options needs improvement.
3. After hours services for truck pickup can be improved.
OLU ROBERTS
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA LOCASCIO
Évaluation :
5
Nothing it was great
Michael Troyano
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAUN MERRIQUE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc Hammond
Évaluation :
3
Le client n'a pas laissé de commentaire.
HECTORF RAMIREZ
Évaluation :
2
It charge from mileage is ridiculous. Your insurance charges also outrageous and do not give a full amount of good coverage.
ADDISON E CORNELIUS
Évaluation :
3
The first vehicle I was given had no brake lights. I was lucky enough to realize this before leaving otherwise this could been a very serious issue once I got on the road. This is the second time I had an issue with the online rental at the facility.
JAMES BAVOSA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeniel Kelly
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON RODRIGUEZ
|
Premières impressions
Évaluation :
3
Truck windshield was full of snow
Is it the customer responsibility to have equipment ready for rental purposes?
Jaime Rodriguez
Évaluation :
3
I interacted with a number of people at the site. Some were good, some were terrible. While driving, the Service Tire Monitor System light came on. I went back to the location where they attributed the light to cold weather....but they would not provide any mileage relief since I had to drive the van back for their review. Second, they provided a van with less than a full tank of gas. It's impossible to return the vehicle with the same amount of gas so they "win" there too. I generally found them to be not very customer friendly.
Glenn Carlin
Évaluation :
1
When you make a reservation the truck should be available and not at a location closed due to bad weather when it is 50° and sunny i also shouldn’t be charged or have customer service update my reservation to truck i dont want then be charged for it a $1000 for a rental is insane
JAMES CHIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVVON HAMILTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Franklin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alban Dreni
Évaluation :
5
Nothing really... Keep up the great work!!!
cheyenne usher
Évaluation :
1
This guy needs customers service training. They prefer to stay on their personal phone than the business itself
ISAACE UKPOKOLOH
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLOTTE BOYNTON
Évaluation :
4
Le client n'a pas laissé de commentaire.
eric Holzman
Évaluation :
5
The Staff was very helpful during my move.
ANTHONYL GITTENS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENYATHAD WALLACE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave Kirwan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sue Saputo
|
Premières impressions
Évaluation :
5
The service center was extremely helpful. It would've been nice if the app had been working but fortunately I was in and out quickly.
JOSEPH MALANDRUCCOLO
Évaluation :
5
Was very helpful and professional. I will gladly recommend anyone there.
Denise Blackwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul smith
Évaluation :
5
Bien
jacqueline thompson
Évaluation :
5
A little cheaper always helps but otherwise all good!
John Mannix
Évaluation :
3
Staff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.
Jami Reilly
|
Expérience générale
Évaluation :
2
First person sent me perfunctorily to the app, which is slow and tedious. Other people at the location were very helpful with directions and the procedures.
Richard Koehler
Évaluation :
4
No “welcome to u-haul” by employee
Darryl James
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig LaMarca
Évaluation :
3
We placed an order for a Mount Vernon pick up which was cancelled by U-Haul because the location was closed. We have a small business and the delay impacted our bottom line. We explained to his to the staff in New Rochelle and we still had to do a new reservation instead of finding a way to transfer the one we had. The place was busy and about to close but there was as little help from the staff. While the fine was fine, it was extremely bad weather that evening and the van needed new windshield wipers.
Alex Roberson
Évaluation :
5
Great Team in New Rochelle (125 Bechwood) very polite and helpful.
Leonardo Lage
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Mendoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xinrou Tan
Évaluation :
4
New online check in procedure being processed 90 % by customer is not efficient.
JOSEPHINE Ferguson
Évaluation :
1
Worst customer service experience
Charged me for a dolly and never received
FRANCIS STOVEKEN
Évaluation :
4
The only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody's blocking trailers not good. As far as the place being kept clean and neat, superb excellent
Harriet Link
|
Expérience générale
Évaluation :
4
What they can do is have staff to help with the rental process. During the time I was there, adults arrived who do not have much experience with telephones and it is difficult to do the process online and the workers there do not help you by explaining how to do it.
JUANCARLOS AMEZQUITA PANTOJA
Évaluation :
5
Nice facility and helpful staff
Katherine Magill
|
Premières impressions
Évaluation :
5
Friendly service, in one day trailer was ready for pickup
Brian Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Humphrey
Évaluation :
4
I order my rental for a different location and at the last moment was change to a different location the person I spoke to was really not nice and I told them about my 50 guaranty and he just ignored my request
MARCELL FELIPE CABRERA ROSARIO
Évaluation :
3
Employees need to Stop telling customers that they are off the clock, when they are the only one in sight to assist them.
OMARO ELLIOTT
Évaluation :
1
First: All customer service representative at this location should be fired. They show no interest in help out, they are lazy, rude, and act like you are bothering them. Location is somewhat organized. The equipments need to be revised, I recently rent one car dolly, travelled all the way to M.A to find out I could not use the equipment due to poor condition, straps falling apart, lights not working, hardware for chains missing hooks. This location in New Rochelle needs a total evaluation as far as manager and workers goes.
Jose Mercado
Évaluation :
1
Once a customer give you their credit card number for purchase and you take it upon yourself to take money out from their card without calling the customer that's stealing to me. Never again will I use U Haul using my credit card.
MONICA LESTER
Évaluation :
1
Le client n'a pas laissé de commentaire.
Bennie Kelly
Évaluation :
4
U-Haul needs to provide the trailer light cable to connect to the trucks
Alejandro Oliveros
Évaluation :
5
Le client n'a pas laissé de commentaire.
WANDA DIAZ
Évaluation :
4
Check your vans make sure there isn’t any problems with them
Jaime Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA TYLER
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Pratt
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bruno Gomes
Évaluation :
5
This Uhaul is one of the best run facilities I have experienced. Using the app for all rentals is not my preferred process but they are very helpful to support the people who have some resistance. I even used the free storage room offer after my first (and second) truck rentals that happened in a week. It was helpful to have a clean / safe spot to figure what to do with the things I had to move.
DONALD G KENDRICK
Évaluation :
5
Very very smooth and easy!
Sarah Haq
Évaluation :
5
In particular, the woman who helped us was extremely professional, patient and customer oriented. thanks to her it was a great experience!
Anne Giviskos
Évaluation :
3
Waited an hour due to issues with past invoices about space rental but never rented space
Frank Costa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sebastian Mendoza-Diaz
Évaluation :
5
Le client n'a pas laissé de commentaire.
anette lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
NELLYYOLIVETH VASQUEZ SANTOS
Évaluation :
2
POOR COSTUMER SERVICE AND OVERCHARGE!!!!! Even though we made the reservation online, for a Sunday, from the Beechwood Ave., New Rochelle location, they were very slow with the processing the rental. 2 workers served 1 other costumer beside us, and it took almost half an hour to get the key to the vehicle. The gas tank was almost empty, under 1/4 and we returned with the same, but they charged $33 for gas plus $30 fuel service charge, which is unfair and ridiculous! In addition, they charged $20 for after hour return, despite we returned the vehicle exactly in 6 hours. When I called them, they said we were supposed to check out on the app. Nobody told us that, we didn't download the app, because we didn't know we need to. So, it was $83 overcharge, and when I complaint they hanged the phone on me. Very poor costumer service!!!! We never going to rent from them!!!! Last month we rented the same U-Haul van at the Drive-up storage in New Rochelle and drove the same distance with it, and we paid $133. Big difference!
Alexandra Krisztofer
Évaluation :
5
Customer service was highly appreciated them guys helped you get everything done with a smile,there’s no complaint
Deepnarain Mohabir
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Monaldo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Pablo Mendoza
Évaluation :
5
U guys r the best thank you 🙏🏿 u so much
CLIFFORD TAYLOR
Évaluation :
5
Everything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility
Matthew Schumacher
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nicholas Maltese
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
JAMESC KITTRELL
|
Expérience générale
Évaluation :
4
I was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm
DANIEL RUIZ
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tanya Young
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Tenore
|
Expérience générale
Évaluation :
5
The person that help me was the best.
SERVIO O BENCOSME
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACY A SIERRA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie Wilpon
|
Premières impressions
Évaluation :
5
When I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that's customer service at its best
Logan Smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Etienne
|
Premières impressions
Évaluation :
5
Had a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.
DANIELLE EMSLEY
|
Premières impressions
Évaluation :
5
merci
Dee Rhody
|
Premières impressions
Évaluation :
3
The manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct
STACEY MURRAY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean Noisette
|
Expérience générale
Évaluation :
5
I was really glad with the U Haul storage, i would gladly recommend it .
Patricia Francois
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Hynes
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
WENDY HENRY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROGER JONES
|
Premières impressions
Évaluation :
5
Ms. Gordon was incredibly helpful!
Kate Frasca
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Johnston
|
Premières impressions
Évaluation :
5
checking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated
MICHEAL NYARI
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Ramos
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cristin Rodriguez
|
Online Move In
Évaluation :
1
Jason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!
evelina carew
|
Premières impressions
Évaluation :
5
Staff was friendly and helpful
Julio Pabon
|
Premières impressions
Évaluation :
5
Everything is so easy thank you
Jose Parra
|
Premières impressions
Évaluation :
5
All was fine.
mona Carrington
|
Expérience générale
Évaluation :
4
Ventura is very helpful.
Caroline Kuruneri
|
Expérience générale
Évaluation :
4
Very accommodating
Stevan Fontana
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Catherine Long
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Hynes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Garcia
|
Premières impressions
Évaluation :
5
OMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.
HOZANA MODESTO
|
Premières impressions
Évaluation :
5
Staff are helpful and very helpful BUT it’s getting too expensive
Rosana Faustino
|
Expérience générale
Évaluation :
5
The entire staff was very helpful
KAWANNA WATTS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Bennett
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd Williams
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARIA NORRIS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Francoise Joseph
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL M CALMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIEANN BUCHANAN
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bertha Hyppolite
|
Expérience générale
Évaluation :
5
seamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.
Jennifer Kavanagh
|
Premières impressions
Évaluation :
5
Excellent!!
ALEXANDRALEI CHAN-KATZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLENFITZGERALD TIPPINS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott Cohan
|
Premières impressions
Évaluation :
5
It was raining, so the covered parking access was great.
Thomas Farley
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bertram Longsworth
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brenda Jackson-Butcher
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE ROSA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMBER BONDS
|
Premières impressions
Évaluation :
5
Excellent experience.looking forward to using your services. Soon
Roxanne Robertson
|
Expérience générale
Évaluation :
4
The light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).
Jameson Fairchild III
|
Expérience générale
Évaluation :
5
I Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU'VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude . Peace and love to you all!
Fatima Harris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Ramos
|
Premières impressions
Évaluation :
5
My code didn't work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!
Christopher Carrion
|
Online Move In
Évaluation :
5
Very happy with the whole process!
Kurt Coble
|
Premières impressions
Évaluation :
5
It was as easy a 1 2 3 .thank you
PETER M ESTRADA
|
Premières impressions
Évaluation :
4
Courteous and friendly staff and very secure feeling environment
Rosemarie Beitz
|
Expérience générale
Évaluation :
5
It's sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.
ELIZABETH GUZMAN
|
Expérience générale
Évaluation :
5
This U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.
Gaelle Weithers
|
Premières impressions
Évaluation :
3
I was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.
Anthony Sorrentino
|
Premières impressions
Évaluation :
1
Was ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office
MARYELLEN SCALISE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yahaira Jimenez
|
Expérience générale
Évaluation :
5
I like servis
Eric Portillo
|
Premières impressions
Évaluation :
4
I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!
Sandra Menendez-Aponte
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shameka Gordon
|
Expérience générale
Évaluation :
5
Everything was perfect 👍 thanks for you business and for all the workers
All staff are pleasantly professional and helpful, always going above and beyond call of duty
Antoinette Bunche
|
Premières impressions
Évaluation :
5
The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks
Judith Capozi
|
Expérience générale
Évaluation :
5
Easy, clean, helpful staff. Great place!
Julie Chateauvert
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE BREESE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Harper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT A ESQUEDA
|
Expérience générale
Évaluation :
5
Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura
Brenda Gough
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rachel Arulraj
|
Premières impressions
Évaluation :
5
Polite, friendly and helpful! One small glitch that was resolved with one phone call. Fortement recommandé!
Joseph Durnin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KODJO AGBENOWOSSI
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUI HELDER GONCA SATURNINO DEOLIVEIRA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERALD DUMMETT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Etienne
|
Expérience générale
Évaluation :
5
Choose what I need for my stuff
Rogelio Ibarra
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth Capanna
|
Expérience générale
Évaluation :
5
Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!
CHOLA GARNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDAL BAMBERG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Durnin
|
Premières impressions
Évaluation :
1
I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.
Kareem Maloney
|
Online Move In
Évaluation :
4
Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).
LAWRENCE PAOLO MELE
|
Expérience générale
Évaluation :
5
Everything was flawless during the course of my contract. I would definitely use the service again.
Sean Bannier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NEKIA Thomas
|
Expérience générale
Évaluation :
5
The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Merci.
Cemella Savage
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos A Menendez
|
Expérience générale
Évaluation :
5
Always clean and the workers are very nice and helpful!!!
Cara Guarneros
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
francesco finelli
|
Premières impressions
Évaluation :
5
After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless
ELIEZER VAZQUEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Araceli Lopez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PILARKATHRYN Atterberry
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
bryan ayala
|
Premières impressions
Évaluation :
4
The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.
Camille Fling
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosana Faustino
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana Marchena
|
Premières impressions
Évaluation :
5
Thank you for your service.
Joanitha Groves
|
Expérience générale
Évaluation :
5
The person that helped me was outstanding and very informative.
Charlie Goodman
|
Premières impressions
Évaluation :
5
I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.
deena indiviglio
|
Premières impressions
Évaluation :
5
The staff was fantastic!
Aris Morales
|
Expérience générale
Évaluation :
3
You send out way too many emails
Kevin Stroud
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophia Charles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSCLYN M CRAWFORD
|
Premières impressions
Évaluation :
5
With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.
Camille Fling
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBEKAH GERARD-SMITH
|
Expérience générale
Évaluation :
5
NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well
David Gallagher
|
Expérience générale
Évaluation :
5
Muy buena atención
Dora Menjivar Escobar
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moises Ortiz
|
Premières impressions
Évaluation :
5
I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!
ROBES LONDON
|
Expérience générale
Évaluation :
5
The manager and staff was exceptional and went over and beyond.
Jasmine Bradley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE TORRES
|
Expérience générale
Évaluation :
5
I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.
ROBES LONDON
|
Premières impressions
Évaluation :
5
Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!
REBEKAH GERARD-SMITH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Somer Perez
|
Premières impressions
Évaluation :
3
Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.
Rochelle Glasgow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MC Chandler
|
Expérience générale
Évaluation :
5
This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.
MICHAEL SCOCA
|
Premières impressions
Évaluation :
5
Totally above my expectations in every way. Excellent service, friendly people, everything I needed.
ANTHONY VOGLER
|
Expérience générale
Évaluation :
5
Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.
Lori Pinto
|
Premières impressions
Évaluation :
5
Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.
Jason Killmeyer
|
Premières impressions
Évaluation :
5
Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.
Erin Redihan
|
Premières impressions
Évaluation :
5
I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Merci.
Cemella Savage
|
Premières impressions
Évaluation :
5
Staff is very helpful and courteous.
John Gregory Barnes
|
Expérience générale
Évaluation :
3
My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.
Christine giulini
|
Premières impressions
Évaluation :
4
Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine
Vickie Shankman
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beverly Smith Hyatt
|
Expérience générale
Évaluation :
5
Excelente
Martin Sandoval
|
Expérience générale
Évaluation :
5
Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!
Jamie Manson
|
Expérience générale
Évaluation :
5
Ventura and his staff were extra helpful
VENTURA PACHECO
|
Premières impressions
Évaluation :
5
The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.
Dorithy Cammon
|
Expérience générale
Évaluation :
5
The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.
ANTHONY VOGLER
|
Premières impressions
Évaluation :
5
Fantastic customer service!!!!!
Joseph Martello
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne Obeirne
|
Premières impressions
Évaluation :
4
Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.
ELIZABETH GUZMAN
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CLAYTON MILLS
|
Premières impressions
Évaluation :
5
Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel
Noel Haughey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KESHERA ADAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTINE MATIAS
|
Premières impressions
Évaluation :
5
They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!
Joseph Martello
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TERIAL R MERCER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Johnson
|
Premières impressions
Évaluation :
5
Ventura was very helpful and courteous!
FRANK R DESANTIS
|
Premières impressions
Évaluation :
5
personnel amical
SCOTT TIMOTHY CHEN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISAHELEN GUSSACK
|
Premières impressions
Évaluation :
5
Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.
Yvon Sledge
|
Expérience générale
Évaluation :
3
Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a "handicapped" unit with just a regular 36" door not a roll up "garage door" type. Made for storing items very difficult.
Sarah Flaherty
|
Premières impressions
Évaluation :
5
Ventura was very courteous
Jolie A Cohen
|
Expérience générale
Évaluation :
5
Great service
WILLIAM M TESORO
|
Premières impressions
Évaluation :
5
Very nice rental truck and friendly people working there
Miguel Garcia
|
Premières impressions
Évaluation :
5
Exceptional
dan kretzsehmar
|
Expérience générale
Évaluation :
5
Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!
Jami Reilly
|
Premières impressions
Évaluation :
4
compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help
Mary Angela Schroth
|
Premières impressions
Évaluation :
5
Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.
Thomas Honeysett
|
Premières impressions
Évaluation :
5
The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.
Rob Montesione
|
Premières impressions
Évaluation :
5
.
JASONTHOMAS CLOKES
|
Expérience générale
Évaluation :
4
The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.
Arthur Zimmerman
|
Expérience générale
Évaluation :
5
Excellent
Maria Sotomayor
|
Premières impressions
Évaluation :
5
Storage facility is clean and secured
Yolanda Cuadrado
|
Premières impressions
Évaluation :
5
Great staff of people working there.
ANDREW GUERRIERO
|
Expérience générale
Évaluation :
5
Really great and helpful staff. Wish the hours were better but overall and excellent experience.
Isaac Livshetz
|
Expérience générale
Évaluation :
5
Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.
Elinor King
|
Premières impressions
Évaluation :
5
Lovely representative, very helpful and informative.
Isaac Livshetz
|
Premières impressions
Évaluation :
5
I was treated excellent by the girls they did a great job informing me of all my options.
ANDREW GUERRIERO
|
Premières impressions
Évaluation :
5
Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Merci.
Delilah Rothenberg
|
Premières impressions
Évaluation :
4
Good service, great help
Miguel Cabrera
|
Premières impressions
Évaluation :
5
Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!
Dorithy Cammon
|
Premières impressions
Évaluation :
5
Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..
Dorithy Cammon
|
Premières impressions
Évaluation :
5
Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!
DANIEL BERGER
|
Expérience générale
Évaluation :
5
Awesome team and facility! I would recommend!
JAIME TEJADA
|
Expérience générale
Évaluation :
5
Manager was great
THOMAS RUSSO
|
Premières impressions
Évaluation :
5
I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul
Pamela Russell
|
Expérience générale
Évaluation :
5
The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Merci les gars!
Marcia Johnston
|
Premières impressions
Évaluation :
5
First time I used a storage facility, It was very good and hassle free !
Anthony J Borsella
|
Expérience générale
Évaluation :
5
Helpful associates .
Anthony J Borsella
|
Premières impressions
Évaluation :
5
Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.
Patrick Murtagh
|
Premières impressions
Évaluation :
5
Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi
JORDAN MILLER
|
Expérience générale
Évaluation :
5
Good service
RONY GONZALEZ
|
Réservation
Évaluation :
5
Fantastic team at Uhaul New Rochelle and a great team leader.
NEIL A LANGFORD
|
Expérience générale
Évaluation :
5
I was extrememly happy with the Uhaul service
Diana Lenz
|
Expérience générale
Évaluation :
5
Everyone I spoke to at this location was very nice and helpful.
Melissa Martin
|
Expérience générale
Évaluation :
5
The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.
Matt Scheidt
|
Réservation
Évaluation :
5
All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.
DA-SHEIANA BLACKMON
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.