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Yosef WCustomer Reviews for U-Haul Moving & Storage of New Windsor
Testimonials From Recent Customers
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Servicio al cliente good
Eddy VThe van was soaking wet inside and wet my stuff.
LEONARDOQ PMicha went above and beyond helping my family with our move. She recommended the add for our safety which was peace of mind. She went out of her way to be friendly to my 8yr old. Thank you for hiring people like her who care.
Nancy ESuper helpful & knowledgeable staff
Lisa NI thought the service was perfect. The equipment was clean and the evening dropbox was great.
Carlos VMicha ,was Amazing!!! Highly recommend this location for all of your Uhaul needs!!!
ARMANDO GTruck was rented at 1/4 of a tank of gas. Drove 1,5- 2 mile gas light came on. Not knowing how many gallons of gas the 15ft foot truck used, I put $30 worth of gas in the truck to ensure I did not break down with the truck. That brought the truck to 1/2 tank. Truck was used for 18 miles. Upon return I was told I would not be reimbursed for gas. I was told by the general manager "don't dare call customer service cuz they ain't helping you" She said I specifically told you not to go over 1/4 tank clearly you didn't listen to me. I said it's not that I didn don't listen to you, how am I supposed to know how many gallons it takes to go across town? I wouldn't expect the gas light to come on at 1/4 tank. She said I was supposed to click a little check and go back and forth when putting the gas in. I said where was that explanation provided ? The general manager said it was in the service agreement. I didn't receive the service agreement by email until 3:41 pm on 3/30/24. 1 hr and 30 min after i returned the truck.
Heather HI love the service!! Fast easy and efficient 👍
Isela FNot a thing. We reserved a UHaul van for 3/23 . There was a horriffic rain storm when we arrived. Nervous about driving the van during the storm we asked Iselda if we could postpone reservation to the followinh day. She immediatly moved the reservation to the following day, Sun. Isela couldn't have been more understanding, couteous & professional. L M
lisa mAlways on point
Sidney BVery helpful staff, pleasant and knowledgeable
Rene LVery good customer service, pleasant and helpful personality. The agent, (she gave her name but I forgot; it began with M like Michap or like that) was also training at the same time which she handled efficiently. The trainee too was helpful and attentive; a reflection of the training she was receiving. Great team, I was crunched for time and they got me out of there with time to get back to work. 5+ stars
Sophia gReally can't think of any improvement all was great. Customer Service, location, Cleanliness of vehicle, and the time it took for me to get it. No complaints and I would definitely recommend this location.
evelyn rThe oil change required ldisplay came on each time I started the van after sitting for awhile. The display then turned off after a few seconds. The van was a very smooth ride.
GRANT MYou need to hire more people to help Andres and his coworker (short spanish guy) they were both great!
aurora wPleasant, helpful employees.
ANTHONY VThe Staff is very kind and helpful. Will definitely rent from this location again.
ADAM PFriendly and efficient! One of the best pick ups ever. I wish I knew the name of the woman who helped me because she should get commendation for outstanding employee.
James MGreat staff! Very attentive and professional
EDWIN VPricing, too much for one way drop offs
Salvatore Zwhen you say the tank is full and the tank is not really full cuz when I leave the lot and the tank shows right after 5 or 10 me that the tank is losing already gas so that's not a really full tank that's first of all second of all the car always needs a oil change third of all and it wasn't so much service
Yehoshua FThis experience was awesome from start to finish. They were all very accommodating and professional which made my move much easier.
deborah mHave a landing leg on the 6x12 trailer. Useless without it
Steven IExcellent service à la clientèle
Timothy pEverything went smooth. Very nice people To do business with, I would recommend to anybody!
Thomas VI use the 26’ truck regularly. Always satisfied!
Rick MThe hand cart was not secured in the back of truck
ROBERT WMy instillation specialist/ tech was awesome she did an excellent job trouble solving as well as fixing the issue. she is an asset to your business. All the best Mark
Mark STruck had no power. Trucks front suspension needs work, a dangerous amount of play in the steering. The grime on the inside of the windshield made it hard to see with the sun glare.
Steven SVery friendly, respectable, and very helpful👍
Al JThank you tons!!
Fernando SJust very nice folks to work with
ANDREWW LThis particular morning seemed like they were understaffed. Only one counter person was working when I first arrived. The line quickly grew while I was waiting to be helped. Even when a second person came and started working the counter there were at least 4 others waiting.
Josue CThe staff exemplified what customer service should be about! Beyond excellence!! Thank you!
Realyn DAs I'm going thru a world win of personal issues the ladies at the counter were super sweet and professional which made me feel comfortable and welcomed
Melissa RI was very impressed with all those who worked there. By far it was much better than expected. The van was as good as new and well maintained and clean as a whistle.
VINCENT MAlways a great experience. Quick and easy to get a truck and just as quick and easy to return it.
ANNETTE GThe girl behind the counter was exceptional very accommodating pleasant
BERND SNo worries Everything was great..
James PI have rented here many times, very nice staff.
ANDREWW LFabric seats need better deep cleaning because the van I rented smelled awful, really awful, like sweat and body odor. The fabric seats need to either be covered or deep cleaned better because the smell a very strong and i feel it seeped into my clothes. Lithe then that, friendly staff, fast and professional.
Damien CGreat customer service, very professional and no waiting
MARYF LThe young woman who helped me was very good - friendly, knowledgeable and helpful. A suggestion: the 6x12 trailer I rented (which I have rented multiple times before) REALLY needs a tongue jack. It is difficult and potentially dangerous to have to deadlift the tongue on and off the hitch. Please consider this.
Guy LTrailer was picked up and when I got to my house and opened it I saw it had spilled polyurethane in it and the fumes and the smell of it was terrible and was sticky but I had to rush to my destination... and I right away called up and reported what I found so I won't be charged for it... but I was sure they will offer me a discount for it.. I'm not the type to ask but cmon bruh.. I has to cover the trailer with plastic so I can use it
Yitzchok fLe service à la clientèle était génial. In my opinion you don't have to do anything.
Regina MEverything was easy and staff very friendly and helpful
Teresa LFree coffee?
James RVery fast and knowledgeable staff! Vehicle was very clean.
GRANT MThis location is woefully understaffed. The workers there are spread too thin and it means that there are often long lines, not enough adequate parking (some ancillary parking spots appear to not be painted to code) and a single staff member is left running around trying to juggle the work of a team of 4.
David FI have had three hitches put on different vehicles in the last five years. I have always used this U-Haul because it's close to my home. I dropped the car off in the morning and showed up around two for pick up. because no one was answering my calls. I felt uncomfortable leaving it there that morning because the tech kept implying that would take much longer than the hour. It was supposed to be rated. Honestly, if they didn't have my car lifted, I would've taken it and gone somewhere else. They said it would be done around five or six. When I arrived to pay, they had billed me for 6 1/2 hours of labor, but discounted me three hours. They said that it took so long because they were training someone. Fine but why am I charged for training. I asked to speak to a manager and they said her name was on the door. Her name- no phone number or store location- was on the door but I tried to call the next day no answer, and the same happened the next day after that. I feel that I was overcharged and it would've been nice of them to do the right thing.
Kirsten GService was great
Moses U