Customer Reviews for U-Haul Moving & Storage of Niles

3 609 évaluations

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Sat-Sun: 7 am–7 pm

Services dans cet établissement :

Pour nous contacter

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Sat-Sun: 7 am–7 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

N/A - excellent staff on site here. Made the return process easy and even fun.

Dylan Shealy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Sasek 
Évaluation :
5

excellent service from Gino when I picked up the truck Sunday morning great attitude I've been there several times the first time someone's there with a really good attitude thank you Gina it's people like you that may companies like that. Keep growing and getting more business and client to reuse your services.

Victor Moreno 
Évaluation :
5

The gentleman working on 24Mar24 was awesome. Thanks for the help

Chris Maraffino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael perez 
Évaluation :
5

Nothing! My experience here was fabulous. Check-in was quick, and the staff very friendly and helpful.

Judith Mason 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS ORTIZ 
Évaluation :
5

Not a thing. Place runs like a well oiled machine. Leave them alone to do their jobs!

Ron Trevinio 
Évaluation :
5

Awesome drop off. So easy!

Clayton Petry 
Évaluation :
5

Very friendly, easy and convenient. Service. Was top-notch.

Jeff Malarski 
Évaluation :
5

The vehicle that I reserved was ready to go with a full tank of gas and very clean. Customer service is thorough and the person that received the car during my return was courteous. Overall a great experience.

Michelle Ficco 
Évaluation :
5

Super easy and great customer service!!!

PANAGIOTA TZORTZIS 
Évaluation :
1

I feel I got robbed for my money will be in tomorrow my 100 deposit was gone size 15 truck I got charged 90 bucks plus 100 down wen the size truck was 29 bucks I got ripped off I do not recommend this place ever again

rene del la rosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MCDARRAH 
Évaluation :
5

Best location yet. We always rent from there and employee there never fails at doing his best to help

munir arman 
Évaluation :
1

brakes on auto carrier transport did not work properly. I took it back and neither attendant even knew there were surge brakes on the trailer and told me it was fine. It was not. I have rented this type of trailer from Uhaul 10 times. The second one's brakes did not work well either, and when stopping the trailer kept pounding several times against my hitch. Additionally the attendants were not very polite, chastising me for parking in the wrong place when i had specifically asked where to park.

Robert Weinstein 
Évaluation :
4

I'm confused why I was charged for 12 protective pads and not only 6. There were 6 in one pack, and 6 in another pack which were tied up in the truck with a green plastic lock. I didn't use them thinking this would save me money since I didn't break the lock. I also didn't use the utility dolly which also had a green plastic lock thinking I would save money by not breaking the lock as well (plus I ended up not needing the dolly and the additional 6 protective pads anyways). Why was I charged if I didn't break the locks?

Olivia Hart 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHEL VERGARA 
Évaluation :
3

The young man in the front (John if I remember correctly) was so patient and helpful! He made it a great experience for me and I will be a returning customer

Miriam Castellanos 
Évaluation :
3

Work on customer service!

Shunisha Webster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niraj Desai 
Évaluation :
5

Always great customer service

Michael LOHAN 
Évaluation :
5

The staff at this location were wonderful to work with.

Mark Yankowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Seibert 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE RUDAWSKY 
Évaluation :
5

Amical

Douglas Conner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis Barar 
Évaluation :
5

Once again ray is awesome! Always jumps to get me the equipment I need! I rent from this location 4 to five times a month and always a pleasure to deal with the staff!

EDINA KLJAKO-ZVIZDIC 
Évaluation :
5

Excellent service, quick and easy reservation process, no wait for vehicle upon arrival. Seamless, would definitely work with this location again!

Julie Graham 
Évaluation :
5

Always great service

George Dunn 
Évaluation :
5

Ray goes above and beyond! Most professional managers I have seen at U-Haul! They know their equipment and always have an excellent attitude.

EDINA KLJAKO-ZVIZDIC 
Évaluation :
5

EXCELLENT service as always, from all parties at this location (three different persons all working together seamlessly from the inital telephone call, to the rental, to the return. All top-notch!

Michael Phillips 
Évaluation :
5

no idea.

taykar stanakzay 
Évaluation :
5

Service is excellent and updated nothing required for improvement

rafid Essa 
Évaluation :
5

Polite sales associates. Friendly, easy to pick up a rental pickup and it was easy to drop off. I couldn't ask for anything better. Merci.

Michael Webb 
Évaluation :
5

Good knowledgeable people!

Ron Trevinio 
Évaluation :
5

Fast and easy, very helpful staff

JULIUS CAJIGAS 
Évaluation :
5

Thank you uhaul

ADAM WARESIAK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael Bosch Bello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MCDARRAH 
Évaluation :
5

The team was very helpful in assisting me remove the trailer. Merci!

Barkat Ali 
Évaluation :
5

Trailer needs caulking Leaking noted Moving blankets were soaked so the furniture was wet Good thing we were not going far and able to dry off the furniture

MICHAEL LOBIANCO 
Évaluation :
5

Customer service was very friendly and helpful

DANIEL torres 
Évaluation :
4

All good

Gino DUMMINELLO 
Évaluation :
5

Attendant was very friendly andhelpful

Talha Rizvi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Chang 
Évaluation :
4

The rear door of the first truck we checked out was frozen due to cold temperatures and snow overnight, so we had to inspect and check out a second vehicle. We bought the LDW, but it had a $250 deductible, so we still had to fully inspect the vehicle for damage. Many rental companies waive deductibles when their LDW is used which eliminates the need for a tedious inspection process with pictures being needed to dispute damage not visible in the low resolution photos provided as verification to the renter. Explain how tolls will work. After using the tollway, we entered the truck on our toll account for the hours of our rental. We did not know the type of truck to use and we were told by the tollway authority that this license # is considered a passenger van even though this 4 wheel, 10 foot truck has no windows other than in the cab. There would have been no match to our toll account, we were told, had we not gone to the office of the toll authority to manually pay our toll charge within the 14 days allowed and describe the vehicle we used. Charges assessed by U-Haul for tolls are likely to be higher to allow for their processing, thus, we wanted to pay our tolls before U-Haul was billed for them.

James Marseille 
Évaluation :
5

The tag team that works at this location are professional, helpful, kind and very efficient! They are fast to get you settle into your rental. I think they have great work ethic and love to see them. I know I will be taken care of. Thanks

EDINA KLJAKO-ZVIZDIC 
Évaluation :
5

Geno was so informative and gave me some good pointers on my moving project. He was not just an order taker. That gave ne confidence and the move was a success.

JIm Ciemny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe BROGAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda Poremba  |  Expérience générale 
Évaluation :
5

I really appreciate the fast friendly service I received, great job!

PAWEL KUPIEC 
Évaluation :
4

Hello Try to get more Vans /Alway promise the Van but when you arrive for pick up there are No Vans available Highly insulted I think this is inconsiderate of the client Be more honest just say I don’t have it right now

VALERIE Norris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon Ziols 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randal Dill 
Évaluation :
5

Gino was great! Got me the vehicle I needed just for a couple hours and I was able to complete my moving task! Will definitely go back to this location for all my rental needs

anna mc donaugh 
Évaluation :
5

Wonderful people to deal with

Julio Osacky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viorel Hrisca 
Évaluation :
4

Make sure inspect the equipment by a professionals before the customer get on the road so they can feel safe to drive to the destination

mohammed farooqui 
Évaluation :
3

Most of the time the gas tank is not full There has been many times that I put in extra Gas because it’s to hard to figure out the exact Amount to put in on the contract the gage on the Truck is not the same as on the contract I even talked to the manager at a different location were the gas tank was on the f but not Totally full and I was told not to argue with her As a customer this rubs me the wrong way And there was a time I put in a little less gas in and Was charged 10 dollars I rent at lease 4 times a month Thanks Brad

Brad Gottlieb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dariusz Hydzik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Pontecore Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Kneebone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Connelly 
Évaluation :
1

I walked in an no one welcomed me or indicated that they were even there. I found a lady sitting behind the counter that was rude, lazy and clearly did not want to be working there. I asked if there was somewhere I could park my car while I had the uhaul for a couple of hours and she asked the other man working there - he didn't even look at me and just said no. I returned the uhaul and the man just walked out the door, did not speak and looked over the vehicle and then just told me how much I was going to be charged and he turned around and walked back into the store. Worst customer service ever. Did not even acknowledge that I was a person, much less a customer.

LAURA KILBURG 
Évaluation :
5

Keep up with the paces

Adetola Adesegun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Faddis 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stefano Maida 
Évaluation :
5

Trailer was not checked out. Fender was defective rubbing into the tire could have killed us.

pati trevino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAKHABER tsakadze 
Évaluation :
2

I was given wrong informantion on the time my truck needed to be returned.

Woo Chung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria kreevich 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Fritts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRZEGORZ GWOZDZ 
Évaluation :
5

The customer representative was very helpful. He did a great job

JOSEPH ESHOO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Flohra 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerardo Camacho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMEO AESO 
Évaluation :
5

Customer service who helped with reservations and return was superior. Highly recommend this location.

ALEX KHAMHARN 
Évaluation :
5

The atmosphere in the store was very cold and unwelcoming. I felt like I was a bother to the customer service rep to do her job. Overall the truck and location was great.

Evelyn Cross 
Évaluation :
5

I frequently rent from this U-Haul location. The managers,Ray and Sanders, are always helpful, courteous, and respectful to their customers. Being a regular the team there always gives me the red carpet treatment. But I also get to see them interact with the other customers. Sometimes those customers are agitated and frustrated. Let's face it "moving days" are not usually easy or fun. The team at this location treats those negative, stressed out, and sometimes even hostile customers with that same smile and red carpet treatment the hat is shown to regulars like me. GE I and Matt are really great employees. Hats off to them! I know that it's because of the great leadership at this location. Keep up the great work Niles U-Haul! And thanks for your consistent great service.

James Hanlon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john thathcher 
Évaluation :
5

There was a dolly inside attached to the wall which took up valuable truck space. I didn't like that. Otherwise everything was great. Staff all excellent!!

SARA HORKAVI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Williams 
Évaluation :
5

Very skilled workers. I recommend it to everyone..!!!!

Bohban Kozakevych 
Évaluation :
5

I was unable to check in online and had to go in the store

James Sapieka 
Évaluation :
5

Great friendly service

Patrick Stauffer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renan punzalan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Girdaukas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Bendikas 
Évaluation :
5

Nothing, everything was great!! Don't know the workers name but he was quick and efficent !!

Joseph Gerbac 
Évaluation :
4

The gas cap was supposedly loose, turning on the check engine light. I was able to call the number and get to talk to a mechanic, which was reassuring, but the light turned on and stayed on for the duration of the use of the truck, which was a little anxiety-producing. The teen who was the customer service agent was polite and provided good customer service.

Elizabeth Harding 
Évaluation :
5

The gentleman who waited on us (unfortunately I didn't get his name) couldn't have been any more attentive and accommodating! He was very patient and explained everything in detail.

Margaret Schmit 
Évaluation :
4

None that I can think of. Have used the location couple of times. So far satisfied. Will use it again in the future if needed.

Valeri Georgiev 
Évaluation :
5

Friendly staff and a very nice van. Easy return the whole rental experience was good.

mike sergey 
Évaluation :
5

The staff when booking the truck was so pleasant and so helpful. My daughter previously used the same location and raved about it. The woman at the counter (Beatrice??) was amazing. The gentleman working with her.....also very helpful. I called right before returning the vehicle and again the staff was top notch!!!!! Highly Recommend this location!!!!

kathy brander 
Évaluation :
4

The guy that was there this morning is great. Great attitude, pleasure to work with. Same with the guy that was there when I returned the trailer

nathan chalik 
Évaluation :
5

Raymond is always helpful. Have used before and will continue to.

JAMES GREEN 
Évaluation :
5

Fast unloading of uhaul trailer, was done with dropoff in a minute.

Ryan Sabin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Keps 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedrzej Gibowicz 
Évaluation :
5

Everything went as planned, and we are very happy with the service we received

Melissa Peshek  |  Online Move In 
Évaluation :
4

The first security code in the email did not work but the staff at the facility was able to help me with a reset code and I was all set. I also rented a cargo van and that transaction was seamless.

James P Mahoney  |  Online Move In 
Évaluation :
5

The storage area was always clean and the staff accommodating.

Eunice C Coorlas  |  Expérience générale 
Évaluation :
2

Size of unit not as advertised with small entry doors restricting further what you could fit in the space. Had to cancel and go with another self storage option because the room was too small for my items in a 10' Uhaul truck. Thanks

Jane Acker  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sumaya Aman  |  Expérience générale 
Évaluation :
5

Thank you so much

Roberta Holland  |  Expérience générale 
Évaluation :
5

Everyone is so kind and friendly and most of all understanding!!! Thank you uhaul

Roberta Holland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Walton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon Walton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcy Ozawa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta Holland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta Holland  |  Premières impressions 
Évaluation :
5

The manager at Niles Uhaul was very helpful, kind, and understanding. Excellent service à la clientèle. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU XIONG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rostislav Trcka  |  Expérience générale 
Évaluation :
5

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Kim Scop  |  Expérience générale 
Évaluation :
5

Great service. Very friendly staff. Highly recommend

JOHN STAMAS  |  Premières impressions 
Évaluation :
5

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

ALAN ZUCKER  |  Expérience générale 
Évaluation :
5

Should the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.

PATRICIA MENDEZ  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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