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Christian HoyosCustomer Reviews for U-Haul Moving & Storage of North Brunswick
Testimonials From Recent Customers
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Best service
UMARU SHERIFFExcellent costume reservation
abdoul yoniPlease ensure that the vehicle is modern, clean and sanitary including the smell. This van had clothing and other items stuffed inside the side panels of the cargo area. Not to mention an air freshener hung to mask terrible body odor from the previous renter. I used several Clorox wipes to clean the steering wheel and other high touch areas - the wipes were completely filthy when I finished. I haven't experienced a truck this dirty or smelly since the 90's at the Edison Uhaul. I'm sure it will be better next time.
Michael AndersonEvery good
leonidas rodriguezThe employees are trained in what they should do. However I returned my rental at 1:30 but at 6pm had to take a 20 minute call with folk who didn't know what to do. My rental return was not entered into the system. This location is good, but clearly left to run itself. Product of the times I guess. If I was the manager the front door would be in service, customers would be greeted. Trainers would be prepped, employees wouldn't pull in blasting music with another employee admiring it. Honestly this location is average for 2024. But i rate it as poor because if I created the same company, maybe the ceos wouldn't make so much but the locations, franchise or not, would be the best quality
Dave CesaniNothing U Are Doing Good Enough🙏
Daryl KimbroughDrop the mileage $19 feels like a scam
James CanadaIt was a good experience at this location
Kha HoangWell something is wrong with the odometer because I most certainly did not drive 40 miles. I drove 4 miles from my home to a venue and back. I am not sure how you guys compute but you got an we extra $30 from me and I am not happy.
Shawna HooperIt was so easy and the gentleman at the front desk was very helpful. Merci.
Cyndi JackVery courteous
William MarescaI did not see the facility, therefore questions above are not applicable. The staff was very helpful and friendly. The driver who delivered my possessions to Jamestown NY (DeShaun) was helpful, communicated throughout his trip, and was very professional. It was a pleasure dealing with him
william groom | Expérience généraleThe girl that was that day was excellent
Israel PelaezIt was.a smooth transaction at an affordable price. Ty
Carmen GonzalezHey l Say they de Best go in rent anytime.
Ramon BencosmeExcellent Customer Service!!!
IAN IMBERThank you los mejores
ELIZABETH DIAZ | Expérience généraleOnline they gave me a truck price for almost $55.00. Later at the office they charged me almost $95 and when I delivered the truck I received an invoice for $112.00, they are not serious with the prices. I'm not coming back...
Hector RodriguezExcelente
Victor ReyesDefinitely would not recommend. This is supposed to be a reliable, credible service but all I've gotten is hustled for 5 dollars when people worker there who don't know the company's regulations and fees lie to pacify a momentary lapse on their judgment. I was told I would get $10 off my truck only to not get that but be hassled for 5 dollars accrued in tolls... Never using Uhaul again
Zenzali LaelBuen servicio
Dagoberto LopezThey were very nice
Christoph SchererThey made moving easy珞process was simple ,quick and pleasant! They had everything I needed there.Thank you
skyy RobersonThe truck was ok, but too small for our needs. This, despite encouragement from U-Haul that it would be adequate. As importantly, we reserved 'helpers' at each end of the move through U-Haul and they arrived between 3 hours and 4 hours late for the pick-up and drop-off. We learned that the middlemen take more than half of the fee, despite having virtually no control over the arrival of the 'crew'. The moving items I ordered were not unavailable at the site. While waiting 3,5 hours and 4 hours, respectively, we did most of the work unloading the truck. We also learned that the 'movers' are paid less than 1/2 the fee charged and the middlemen keep the larger share, despite dropping the ball at each location. Overall, I'd have to say I was dissatisfied with the experience and will look elesewhere in the future.
Richard PowellInfested with rats and completely damaged our merchandise. we moved a small store and needed to storage merchandise the rats got to all the boxes and we lost everything nothing can be used or donated. We called many times but everytime it was a fight over the phone we couldn't resolve the issue we just had to take the losses and move forward!!
Maria Powell | Expérience généraleThe Usual - Excellent
IAN IMBERA Great Location to Rent From
IAN IMBERThe vehicle had a maintenance alarm, the engine sounded as if there was a significant issue, additionally there was water in the cabin and storage compartment likely after a recent rainfall.
Anders LaursenTruck is ripped and dirty, manager and associate rude and unprofessional not just to me but many others
Krista KolleyThe truck that I rented had such a loose front end it was almost uncontrollable at highway speeds. Other than that the girl who worked the customer service counter was fantastic.
John CrossThe trailer was boxed in between other trailers and there was no wheeled lift bar to move trailer or raise it to hitch onto my truck. I had to muscle the trailer to a neutral area and dead lift the trailer to my hitch. I am 67yrs old but fortunately in good shape . Most people could not have done this.
Michael ScallyThere when we need them!
IAN IMBERThey did not have what they told me they would in the contract when I got there to pick up truck. They charged me more than they said. They were not helpful very rude. And the door would not close correctly and they said yea we know it's ok. It's won't open. Just horrible service
Rose Mary MallozziI love this company ! The North Brunswick team is exceptional!! They bend over backwards and takes care of their customers!! I'm a constant renter and plan on having a long business relationship!! Thank you U-Haul !! Dan is amazing!!
Seeta JonesDan is great to work with. We've used this location for several years and have enjoyed our experience.
LaChaun WillisGood service
Carlos CampuzanoJust walk thru the vehicle with the buttons/etc
Yafit MiotExcellent customer service
Kim ToddThe people were professional, personable and accommodating. I was welcomed and appreciated, would definitely recommend!
John AcostaThe continuous switch of pick-up locations was not fun or appreciated. The fact that the estimated milage was NOT readjusted upon return (67 miles LESS then estimated) and money for less milage was not readjusted was NOT anticipated or appreciated. I view this as unfair. The return location was excellent and they made the return simple. Money back was expected but did NOT occur.
Robert BiaseI rented a truck and reserved for 3 weeks and when about to get the pick up truck , it is not available. I already hired movers , so I decided to get the van. They should at least text me prior. Not happy with the service .
Nick tabajondaVery professional staff and feels great when walking
Zita PerezVery personable and efficient
jaffar naqviUna de la persona que habla con las personas no sabe tratar el cliente
kelvin torresMaintain the equipment better
Timothy EnadThe staff were on their cell phones and not opening the gates to enter.
Antonio LanzaThis Location is Great - Management is always there to help.
IAN IMBERBeen with yall for 10+ yrs at this location with no issues or complaints. Staff (various) was always pleasant, approachable and knowledgeable. Thank you for your service.
TONI AUTEN | Expérience généraleHave better mileage rates for Long distance travelers
Gurdev SINGHU
MARVIN ACOSTA-MORENONatasha, Genesis and Matt are all wonderful!! if I could give them 10 stars I would!!
DOREEN DONOUGHEThey told me they had a 20 foot van charged my credit card then told me after charging my credit card that they only had 10 foot van. Inconvenient me and people helping me move because I had to make 2 and a half trips. Then after returning the van instead of giving me a credit for my mileage they charged me. When I called them the next day snout the error I was on hold for 25 minutes they while call took a hour and 10 minutes. I would never recommend this UHaul facility to anyone. Totally incompetent.
Kassia StanberryI would use it again!!
IAN IMBER | Expérience généraleEverything was great. The only thing to complain about is the mice getting into my things.
Bryan Grosvenor | Expérience généraleGreat Customer Service -
IAN IMBERExcellent Management & Customer Service at this location -- most helpful.with everything
IAN IMBERThe girl that helped me was cool and quick with the information. She got me in and out
Whitney WrightI have rented from this U-haul location for many years now and it is far and away the BEST location in the area. Even when the staff changes, the quality of service never declines. Hopefully one day my company will have a truck and we won't need to rent but in the interim How Lane will always get our business!
NICHOLE ANDERSONGreat Location to Rent Trucks - - Excellent Customer Service
IAN IMBERThe agent at the location was very friendly.
David GopalWorkers need to answer phones when customers call that's bad 👎 they put u on hold for 25 to 30 minutes never come back to answer u
sylvia colon | Expérience généraleGreat customer service and very helpful and friendly
Jacklin Polycarpe | Premières impressionsClosing out my unit was easy and the staff were polite and accomodating
louise epps | Expérience généraleoffering a free month of storage when moving was enormously helpful, and the facilities were also great. Much appreciated.
Lawrence Rosen | Expérience généraleGreat service
kadijatu savage | Expérience généraleExcellent Manager Here
IAN IMBER | Premières impressionsI will definitely use U-haul North Brunswick again
Timothy Fallon | Expérience généraleMatt was fantastic. Service was fast and convenient. Extremely happy with my experience.
Nathan Ackerman | Premières impressionsDan and his team are friendly and helpful with all details on storage and truck rentals.
Carlos Granados | Premières impressionsGreat location!!!!
IRWIN HALL | Premières impressionsAll of the staff was very helpful and always pleasant.
Charlette Pollard | Expérience généraleDan and Mathew are the best.
LAUREN HALL | Expérience généralemice or rats got in and pooped all over everything I own...
Aryeh Goodman | Expérience généraleThe guy who helped me was very polite. He worked quickly to get me the unit I needed.
Charlette Pollard | Premières impressionsThe only thing I didn't like is that when you're late with your payments, they call all the people you put in and send letters as if you weren't going to pay them, I even received threats that they would auction off my things when I wasn't there for a month late. working because I was sick they should be somewhat aware the truth
Astrid julissa welchez valdiviezo | Expérience généraleThank very much
Alfred Conteh | Premières impressionsI used this location for about a year and a half. My only gripe is that the rent was raised 6/7 months in. Was difficult to confirm move out details but the guy on the phone took care of everything for me. Location was really convenient, secure, and allowed me to get in and out when I needed to.
Ryan Duffy | Expérience généraleIwaquim was wonderful and so helpful with accommodating us on such short notice with the storage unit and truck rental. Moving is very stressful. But he definitely lightened the load. Thank you for servicing us.
Ruby Lopez | Expérience généraleThe place was perfect for what we needed it for and we had our unit for a couple of years, so it was fine overall in terms of our needs. The only issues we had which were two of the main reasons for leaving were the issues with mice destroying things in our unit, we didn't store anything that would have attracted them, and the constant increase in our rate. It went up significantly during our time there and it just became too expensive. Otherwise, the place and staff were perfect.
CHRISTOPHER INZANO | Expérience généraleEmployees was always friendly and helpful
Jerome Cunningham | Expérience généraleThank you very much. Keep up the good work. So long!!!
jose villalta | Expérience généraleExelente
nurys plasencia-collado | Premières impressionsVery professional and courteous
Jerome Cunningham | Premières impressionsMy storage unit was taken over by Rodents bush rats. A lot of my stuff was damage
Salmaria Scott | Expérience généraleOther than mice it was fine.
Holly Gumm | Expérience généraleLove that place
DEBRA CHERRY | Premières impressionsHave used U-Haul various time in the past few years. I always had excellent service from the staff and the use of the equipment and facilities. Keep up the Good Work, your # 1 in my book. HLV
hector vasquez | Expérience généraleOverall the experience was great! The staff who helped us was very helpful and professional. I would recommend this facility to everyone.
gaylene todd | Premières impressionsMy unit had no climate control. It wasn't properly sealed, as my stuffs always have dust , water, leaves mice and bugs in my unit. The mice ate on my belongings, watermarks on my suitcases and valuables.
CRIMILDA WILLIAMS | Expérience généraleI recommend my family to U-Haul if they need decent Storage.I really appreciate your business.
mahawa dumbuya | Expérience généraleI vacated U-haul space on September 25 and followed staff instructions. They didn't close my contract and I called customer care multiple times and went again to storage unit. They don't care about customer. It's very unpleasant place to rent u-haul. I am sorry to say that but that's the truth.
Sunil Tiwari | Expérience généraleVery well maintained. Customer service has been helpful and pleasant.
Winifred Jenkins | Premières impressionsGreat customer service and very helpful.
Jacklin Polycarpe | Expérience généraleGreat customer service and hours are convenient
Jacklin Polycarpe | Premières impressionsAssociate at detailed oriented and very professional.
Dhirajlal C Shah | Expérience généraleI could NEVER get through to a person any time I called. The only options were see store hours and directions which took me to a recording, and all other inquiries, which took me to the entire UHAUL company's customer service. No way to get through to a person. So nobody I could talk to when our storage price increased DURING COVID might I add. I definitely wouldn't store with uhaul again just for the lack of availability to talk to a person at the location.
alexandria aponte | Expérience généraleThe gentleman that was working when I moved my items out of the storage unit was extremely professional and polite! I don't know his name, but he was working Friday 6/11.
AMANDA DIXON | Expérience généraleGreat service kind employees
EDWIN FORTI | Expérience généraleMuy excelente! Lo único que nesecitan mas personal en la oficina por que la espera es un poco larga por lo demás muy excelente todo y estoy muy satisfecha
Ana Lopez | Expérience généraleGood people. Very convenient.
timothy Fallon | Expérience généralestaff was awesome
jorge olivo | Premières impressionsStaff is awesome
JEFFREY WHITE | Expérience généraleNo comments
Nancy Hawk | Premières impressionsGREAT CUSTOMER SERVICE AND EASY ACCESS
Jacklin Polycarpe | Expérience généraleThe manager of this facility is incredibly helpful and prompt to respond to inquiries, so she is absolutely an asset. When we moved in and complained about the facility's dirty carpet that made the building smell terribly, she worked to have it removed, and we were very thankful for her effort. This change did help with the smell. The facility was, however, still not as clean as other Uhaul storage facilities that we've utilized in the past. During our move-out, we found a dead mouse and mouse feces in our unit. When we told the Uhaul representative at check-out, he made no response, so I suspect that the dead mouse wasn't exceptional for the facility. I would not go back to this facility for this reason.
Sarah Dickerson | Expérience généraleShari and Wayne went above and beyond to accommodate my requests. It's been a pleasure working with them!
evelyn silva | Expérience généraleGreat customer service , very helpful and friendly
Jacklin Polycarpe | Premières impressionsStuff was very knowledgeable of his duties and very helpful.office was very clean and Everything was done in a timely manner.I would definitely recommend this office location again.
John Desruisseaux | Expérience généraleWhen I return my truck on the app it was bad very bad they could not find my location and I was standing in a parking lot
gloria banks | Expérience généraleThe employees were really helpful
Brandon Antonelli | Premières impressionsGentlemen who help me was very helpful and knowledge.location was clean and very well maintained.and services was fast and professional
John Desruisseaux | Premières impressionsMy experience with U-Haul was exceptional, staff was very friendly, knowledgeable, courteous. Storage units are clean and air conditioned (optional). U-Haul will always be my go to business for any moving/storage needs.
Gwendolyn Givens-Forbes | Expérience généraleThe lady at the front desk was very nice and helpful very respectful
Elizabeth Forde | Premières impressionsAll employees should wear PPE - masks
andrea bates | Premières impressionsEmployee at the desk was rude when I asked them to explain why I wasn't able to receive a first month free, which I was very willing to listen to if they had answers. Instead, they kept shrugging, and when I asked if there was a manager who could help clarify, they said "well, the manager isn't here, and I don't know who helped you before, do you want the space or not?"
Gregg Bautista | Premières impressionsThank you for giving us a free month due to COVID. Very generous of Uhaul.
morgan Wudke | Expérience généraleThe person at the counter was incredibly pleasant and helpful, but I reserved a drive-up 5x5 unit online more than a month before move-in, and when I arrived I was not given a 5x5 drive-up, but a 5x10 down a long hallway, where I had to carry heavy boxes. I'm disappointed that I'll have to pay more. What's the point of making a reservation online if it doesn't reserve anything?
Virginia Conn | Premières impressionsThey worked me with my storage as I been out of work and let me pay the balance and also let me move out.
Olivia Parkey | Expérience généraleI stored my items here fpr 5 years while my daughter and i were in shelter due to her medical issues. She has a heart and lung condition and many times i almost lost our stuff due to not being able to pay. Sherri would never work it out with me or let me pay in increments. She didn't even try to help, yet every 2 months I got a letter saying my rent was increasing FOR NO REASON. I wouldn't recommend this place if it were the last place on earth. Greedy people who don't care about you! Plus EVERY single bag and box had been run through by mice. I had to throw out 75 % of mine and my daughters belongings. All of her baby stuff was chewed through and shat on by mice. Never store your stuff here.
WHITNEY SINGH | Expérience généraleVery clean. No evidence of pest over the years. Friendly and helpful staff.
JACQueLYN LINDSAY | Expérience généraleFantastic
Abdul Yillah | Expérience généraleHow can you sign up a person to rent a storage without the customer signing an agreement?
Eric Fasci | Premières impressionsMy only concern is this location parks rental vehicles in their disabled parking spaces which leaves no place to park near the storage building E. I did voice my concerns in 2019 and was ignored.
Frances Williams | Expérience généraleExcellent and friendly service.
cynthia hall | Expérience généraleWould’ve stayed but unit was pricey had to find something cheaper and cleaner
ERNESTO SANCHEZ | Expérience généraleThe manager Shari is always courteous, helpful and professional.
jonique sanders | Expérience généralePoor staff I waited 30mins during check out before receiving help. Staff is incompetent, lazy & unwilling to help. 24hr access never worked!. Only kept the unit because of location.
DONOVON MCKNIGHT | Expérience généraleStaff always friendly and willing to help........ Sherri (MANAGER) , she is the best in the business!!! Thanks, Martin O
MARTIN OSOWSKI | Expérience généraleMy move out date was 11/23/19, not 11/26/19. The person who owns this facility needs to hire more help. Plus, I was promised to receive a refund for a late fee I was charged and never received it.
Antoinette Johnson | Expérience généraleFacility clean except for occasional mouse. Facility was secure but not always well light
JIM JACK | Expérience généraleService was great
Willie Brimage | Premières impressionsThe gentleman that check me out was very helpful and had a great attitude and was an asset to the U-Haul corporation.
Terry Birch | Expérience généraleI really like the space
Lakisha Ellison | Premières impressionsI liked to have my staff in this storage especially for the management. Mrs. Sherry trick me so well on those 3 years Yes definitely I strongly recommend the U-haul Storage at How Ln New Brunswick NJ
CARMELA REATEGUI | Expérience généraleU-haul stage at How Ln is excellent, except the monthly fee. The price of renting stage is as much as a renting house.
Paul Chung | Expérience généraleShari you are awesome. You make us feel like we are home and getting all those services while sitting back and relaxing!! LOVE YOU!!!
maryam aftab | Premières impressionsStaff is excellent, highly recommended.
Robert Pahle | Expérience généraleThe intake person, Shari was a very professional, knowledgeable and compassionate. If all your employees are a copy of her, U-Haul you will be number #1 rental in US
Nathan Sanders | Premières impressionspretty good place to rent.
William Roman | Expérience généraleEverything was great except the price of renting u-haul. In my calculation, one dallar for every mile. Thete no different between u-haul and a moving company.
Paul Chung | Premières impressionsN/a
Umberta colon | Expérience généraleOverall good experience within the 3years and some month of having that unit. Issues where resolve as quickly as possible.
BOB OWUSU | Expérience généraleGreat staff !
Shane Patterson | Expérience généraleSherri is amazing!
Jessica Mejia | Expérience généraleClean and free of pests. Easy access and friendly ownership/staff.
Jessica Mccain | Expérience généraleThe staff is very helpful
Kishore Gangaram | Premières impressionsOn the day I was leaving, I asked the attendant for a receipt and said, "It is not necessary, I will send the receipt to your email. I never did, after I received an email charging the monthly payment
RODRIGO BETANCURT TRUJILLO | Expérience généraleAlways a failure of communication. Mice droppings all over my furniture. Over charged me for a month.
blake williams | Expérience généraleExtremely unprofessional. My storage unit was dirty when it was offered to me and the door was jammed and broken of which i was told was going to be fixed. How sad is it for uhual to be unprofessional
oreoluwa liyele | Expérience généraleI was helped by the manger Shari. She was very nice & helpful
brittany Bonilla | Premières impressionsThanks Nelson. You were a great help. Very much appreciated.
Jason Molina | Expérience généraleWhile the manager was very warm and exceeded my customer service expectations, the vehicle I received had an issue. It wouldn't not turn on after I unloaded all of my items into my new storage unit.
Chantell Harris | Premières impressionsShari And Hre Staff Was Very Kind And Understanding very pleasant God Bless Her and Her Staff
LISA CARTLEDGE | Expérience généraleMice and rats everywhere. Told them multiple times about it and never had a follow up.
Ruddy Lopez Montufar | Expérience généraleGreat management
Shayne Gall | Expérience généraleThe staff was always professional. The storage area was always clean. The only reason I left was because where I live I got a garage closer to my apartment..
OLGA D PAPPAS | Expérience généraleIs good to recommend friends because of the works are friendly to costumes
ABDULAI JALLOH | Expérience généraleGreat and friendly stuff
Robert laskovics | Expérience généralePoor customer service. Never had the correct infirmation in the computer. Eveytime i went there i got quoted a different price. Reservations would never be found in the systems. NEVER AGAIN WOULD I RE
jacquelin maldanodo daniels | RéservationI like to space dead, dated me and they were very friendly
tami carvin | Expérience généraleIt was convenient easy access and friendly
Zoraida Gelabert | Expérience généralegood service
Alana Savinon | Expérience généraleSet friendly and helpful staff. Great experience.
Jesse Greco | Expérience générale