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Margarita FCustomer Reviews for U-Haul Moving & Storage of North Downtown
Testimonials From Recent Customers
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The personal at this location were absolutely WONDERFUL !!! They went above and beyond to help my son !! I am so thankful for them and EVERYONE needs to be commended especially Michael !! God bless each of them !!!
Lee aThe manager was always professional and helpful kind and compassionate always made me feel as a valued customer and he appreciated my business
Lorie H | Expérience généraleYour manager is great keep him
Otha CWhen I walked into the store from the main entrance there appeared to be some work going on in the main entrance. The people who were working at the front door did not to stop me from walking in. The floor appeared to be wet. After I walked halfway into the store, almost reaching the front desk an employee from U-Haul yelled at me ordering me to stop where I was and to go back out the door and come back into the store from the side entrance. Something that didn't make sense considering that I had almost reached the front desk. As a paying customer I felt that I was treated with rudeness and disrespect when the first words spoken to me was someone from the store screaming at me and ordering me to walk back out the store and return from another entrance. Someone should have blocked off that entrance or instructed someone at the entrance to let customers know the entrance was inaccessible. This was an unfortunate event however, it still may be enough to prevent me from renting from this location again in the future. David…
David WWe had to move to this location to pick up a 20 ft truck from our original rental location, and they still didn't have the size truck we needed. Because we had to go with a larger truck, several items were broken and we spent twice as much in gas. Extremely frustrated and disappointed.
Jennifer BI rent a truck that was provided to me locked in the back for loading, I drove all the way home and the lock key wasn't provided with the ignition key, so I had to leave home using my own gas and milage to go back to have the truck unlocked for loading and I waited on hold for 32 mins and then the lady behind the counter didn't care, the young guy she asked to help me didn't come right away he sat in the garage arguing on the phone and I heard it all, then a older gentleman came from back of building then helped me. Service was long and crappy.
TYRESHA AOnly thing I didn't like was the truck was on empty and the customers are responsible to fill it up I don't think that's fair that only issue I have I like dealing with U-haul very convenient for me happy customer
Traysina KI thought I was getting the one month free they just gotta communicate the deals to the customer better. But overall great storage facilities
Rolisha E | Premières impressionsIt was excellent
Jerry JThey did a great job storing and transporting my goods
Charmaine MThe truck I rented was dirty , half full & also drug paraphernalia was in the truck on the floorboard. Time the manager he offered an apology but did nothing to rectify the problem
Natalie H | Expérience généraleGreat Staff, the lady who rented me the truck was very nice.
Demarcus BMy vehicle wasn’t reserved, I had to take an extra 30 mins to get it sorted while the person helping me also had to wait in a really bad area.
Courtney MFriendly counter person (Tiffany);however, not happy with the rest of my experience. I ordered supplies a month in advance, showed up and they didn't have my utility dolly as expected for move and a 3 hour drive. This is the third time I have ordered things from a U-haul location and showed up and is basically told oh well. I was charged for the dolly and the only way to get it off was to redo the whole order which and Tiffany offered to do but kinda suggested it would take her a long time. To top it off, my gas tank was barely at a 1/4 tank and there was broken glass in the back of the truck. Very unprofessional and not sure I would rent again from U-haul, just worrisome that the basic work is not being done in the front of the store, then is U-haul servicing their trucks and taking care of the maintenance of the trucks? Such a slippery slope when you see a company going down and nothing is being done to improve anything.
Sonya BAppreciate the very helpful and friendly staff. Made a stressful move a little less stressful. Merci.
Amy M | Expérience généraleThe customer care and service at the 18th street location was perfect.
Roy ATruck was easy to get following directions on app drop off super smooth
Ashley PCustomer service was excellent!
Brandy BThey reported the uhaul truck we rented stolen when in fact we called everyday and extended the rental but on the last time we extended it nobody notified the location that we extended it so cops came with guns poinred at us and took him to jail so he has a case to fight cause of their mistake. Its the worst compqny cause the wont help you if something happens like this these charges should have been dropped dqys ago so now you will have a lawsuit on your hands so see u in court
Andrew CI would definitely recommend this place. It's soo easygoing, the staffs are so nice, didn't ask too much questions, the prices are fair enough. Would definitely come back here.
delores cYou already improved you are the best U-hual I ever dealt with. Thanks for you Services
Deborah SManagement was great
richard f | Expérience généraleVery well done..
Scott CThe app did not work when picking up or returning the truck, I had to use the website on my phone which was smooth or easy
Katherine SMe getting & returning the truck was easy and simple no problem with that! But the guys that work there are very unprofessional and making sexual comments knowing that customers can hear is ridiculous. It wasn't toward me that's why I didn't say anything but … your at work and customers are in and out of the building just be careful of what it said .
cindy lAble to get storage quickly and conveniently.
Angela R | Premières impressionsThe drivers side seat belt light flashed and beeped for about 10 miles. I rechecked the connection then unbuckled and reput it back on but the flashing light & beeping sound continued. Then just stopped as I continued to drive. Just wanted to let u know.
Judith JKey tag had a bloody band-aid stuck to it. That was pretty gross. Back of the truck had some sand/dirt in it. Didn't matter for me as I wasn't moving anything with fabric, but it would have been bad if I put a mattress or something in there. Other than that, the staff was polite and quick with service. Everything was explained clearly and I was not waiting around for anything.
Doug CThe contents of my unit were destroyed by something dripping from the above unit. It caused me much anguish and extra work cleaning it off as I am still trying to clean it off. Also after this last snow there was much ice and the main door wasn't working…impossible to get in and out with a cart.
nancy h | Expérience généraleS.O.
Kenneth TSuper easy, quick pickup and fair price.
Stephen AWe will always use U-Haul for any moving needs! They made the process very easy and affordable!
Steve WThe guys were very helpful and got me right in took care of my vehicle and service needs
Sam SThis was a great experience!! I am not sure there is anything that could have been done to make it better!
DAVID WRadio randomly shut off after any road bump was hit. Very annoying.
Christopher WNot much if anything, had a good experience thanks
Anthony CAbsolutely Wonderful
Amanda LYour team was professional and easy to work with. A pleasure to business at this location!
WILLIAM BThe 6 by 12 enclosed trailer I rented from U haul this last time apparently had no working running lights. This is an issue they need to fix.
vern gTruck was filthy check engine light was on visors were broken.
Nick HClean snow off of trailer. Hard to get motorcycles on if packed with snow
ollie tChecked the truck with no fuss and had us on our way in no time.
Roberta WThis is an amazing storage facility with great staff. Unfortunately, I never felt safe going to the storage unit alone. There are a lot of homeless people that roamed the area and sometimes inside the storage building.
Hope T | Expérience généraleExcellent service
Mark LSuited our needs quite well; Price point acceptable and average the unit size we needed. Access to unit was secure and easy. Staff was always informative, kind and helpful. It was easy to set up the contract, create on-line access and establish auto-payment for our unit. Would definitely utilize this facility again in this part of Omaha for any future storage needs.
sheryl g | Expérience généralenothing, my interaction was perfect. Fast, easy and friendly.
Vern GPeople at front desde very nice
Edwin DI found the availability excellent every time I went and recommend others all the time.
EVON CGood communication and customer service
Bonnie BVery helpful. Large location with a good variety and availability of trucks and supplies.
Jason WIt's been a while since I drove a U-haul. I was very different. I own a Jeep. I will have to get a van next time.
Lemarcus WClean the windows and mirrors between rentals. Do a side mirror adjustment for each customer before they leave.
ROBERT R4 stars. Homeless people stay in the way and a roach was in my unit. Only saw one but other than that excellent units. I love how you can reverse the trucks or your vehicle and load or unload your stuff in the garage area. The homeless are always acting like their moving or sorting stuff but they just hang out during bussiness hours.
Jaquez H | Expérience généraleI had a reservation at Dream Auto, 108th & Blondo in Omaha, for Saturday, 12/2 at 9 a.m. I arrived on time to find the location closed on Saturdays, with a signage on the door that says, "Saturdays by Appointment Only." It's 25 degrees outside that morning. After contacting U-Haul, mobile pickup is not available at that location, & no other trucks in the size I needed are available, but they recommend I pick up a different size on 18th St, 100 blocks from my location, which added considerably to mileage costs. They put me in a 10' truck with no gas in it just to get me in a truck. Ask yourself how upset you'd be if you were 7 hours from home & this happened to you. We ran out of daylight before we finished our move, the smaller truck resulting in more trips. We also returned the truck with half a tank of gas. Not quite sure how that worked out with the billing with respect to having picked it up empty. Please check my customer history for how many rentals I have with you. I'm requesting a credit of some kind for the terrible inconvenience. Merci.
Alex MUpdate the card amount pending once receipt comes available so banks can push it through and people don't have to wait on all the updates.
Sarah PIf you change the reservation location you should provide a discount.
Dirk KStraightforward and trouble-free van rental. This location is conveniently located near bus stop.
Christopher WThe app is very wonky and slow, that is not the fault of the employees at Uhaul, the employees were amazing. They were friendly and helpful especially given that it was me (a 22 year old female) and my friend (21 year old female) renting for the first time and we were under heavy stress worried about messing up the rental process. The employees ensured everything went as smooth as possible and we would totally do it again!
Monica HCustomer service was excellent. Keep up the good work!
Karl KThe cab smell intensely of cigarette smoke.
Jacob PThese folks were awesome, my only complaint is that U-Haul sent me to this location which is way on the other side of town I was moving to and knew the town/zip code was on the other side of Omaha.
Matthew TLocation and staff was amazing!
Daniel PWhoever the employee that completed my transaction was extremely nice and personable. Please pass along my thanks. She was a big help
Jack SThey told the truck had full tank of gas it was on empty. It look like a bag of potato chip was behind the driver seat.i cleaned most of it out of the truck. When I pick up the truck the miles on was 17008 but the rental paper said 16819 that 186 mile I never put on the truck. I was charged that extra miles on my bill. I only put 293 miles total on the truck. They estimated $255 total I was charged $405 and turn the truck in 2 day early. I was over charged big time. I was in a hurry to get to work the morning I turn the truck back in but told the person . What my paper on the mileage said and had a picture on my phone what the actual mile was showing the truck number mileage and truck on empty with one picture. It's Thanksgiving today but Friday morning I will be at the store when they open. Not a happy customer.
tony bThe hours were a little inconvenient considering my work hours made it almost impossible to stop by the storage, but I was very happy with my purchase otherwise
Justyn L | Premières impressionsTruck was completely on empty
Taylor MThat location has a very impressive team.
LOREN KStaff was very polite and overall very satisfied
jennifer bRegional Office Ubox coordinator needs to ask if you are looking for delivery of a shipped box or if you need an empty box.
Randy HAt times have a hard time getting someone to answer when calling
lisa v | Premières impressionsBilling and payment process are no good. However, Robert Danner and his team are the best.
Tekwilia G | Expérience généraleThe last few weeks their was a lot of trash and furniture around the storage. That is what you see when you walk in the storage.
deana t | Expérience généraleWorked out great for us. Thanks!
John F | Expérience généraleFilthy. Homeless people living in storage units & brought all that goes with it. My son saw a man laying on the ground being beaten with a golf club. Everything they owned was disgustingly dirty. I was promised an inside climate controlled unit and instead got "whatever was left. We will NOT be back!
carey r | Expérience généraleThe Manager was always so helpful🤪
Eugenia L | Expérience généraleThis is the second time I've rented a storage unit at this location. Each time has been a pleasant, positive experience. Facility is secure, clean and well-lit. Staff is knowledgeable, friendly and courteous. Keep up the good work!
Jennifer K | Expérience généraleOur storage was located in the middle of the homeless camp. So messy and smelly. Not a fun time trying to load in and then move out.
Kevin D | Expérience généraleOffice staff would not answer the phone and did not return phone calls, including messages left on (Robert Danner) the store manager’s cell phone.
Keith M | Expérience générale🫡🧡💯
Mo B | Expérience généraleWhen I arrived form out of state, the storage facility was too small. I canceled my order on site and here we are 3 months later and I am still getting monthly bills charged to my account - I have made several calls to stop charging me for a facility I never used. I would never recommend.
Maureen P | Expérience généraleThe staff was amazing and thank you again
Tia D | Expérience généraleMerci
Lawrence C | Expérience généraleThey have great customer service 18th st
Carollanda T | Expérience généraleRobert was so kind and helpful to us! He explained how everything worked and even gave us the lock to our unit at no cost! I would recommend to everyone!
Carmen N | Premières impressionsRobert is the Best! He worked with me the whole way through. Thank you Robert Sincerely AmberBarry
Amber B | Expérience généraleI wasn't aware there was a unit across the street from the main building. It would have been nice to know ahead of time.
Kayonia G | Online Move InThey have been very helpful to me through the past what couple of years
Darnell J | Expérience généraleI was surprised at how simple it was. The person who I got the padlock from was very friendly. I'm grateful this is here during a life transition. Merci.
David N | Online Move InVery pleasant staff.
Carlee L | Premières impressionsRobert and Kosha provided outstanding service for me and really appreciate everything they did for me! They were both very helpful and went beyond & above for me!
Heather S | Premières impressionsI could not shut the g a rage door one night freezing cold and felt like creeper out!
Maria S | Expérience généraleOverall, excellent. I just feel sorry for those homeless people not having anywhere to go but the storage areas, this is sad.
Dobromir D | Expérience généraleJust be aware of the homeless population in the area.
darnel m | Expérience généraleRobert Danner provides incredible customer service! I always go to this location for everything because of him and his great staff!
JULIE B | Premières impressionsOutstanding customer service.
Michael F | Online Move InStaff was great and set a great tone for someone who is new to the city :) 5 stars*
BEN R | Premières impressionsOnly issues were that it is in a sketchy part of town. Always had to watch my back while unloading. The alarm would trigger easily too, even after disarming my unit. Still satisfied because my stuff survived being stored.
Luke R | Expérience généraleThank you, Robert!
Leigh-Ann I | Expérience généraleThe size of the storage was very disappointing and walking up steps to get to the storage my hips are no good and my back
carolynn m | Premières impressionsWe had great customer service from renting the storage unit to renting a vehicle. Thanks to Robert and his team for all the assistance that they provided. Very flexible and accomodating.
Mark J | Expérience généraleSuch a great team working on Sunday evening. Made it so easy.
Joey M | Premières impressionsGreat staff, thank you for the help and deal!
Kassondra R | Premières impressionsFront desk girl was very sweet!
Patty D | Premières impressionsThe locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.
Sarah G | Expérience généraleSo happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!
CARLA M | Expérience généraleThank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!
LINDA M | Premières impressionsMillard is the best....
Millard B | Premières impressionsI love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!
Lisa H | Premières impressionsKind and helpful staff.
Ryan M | Premières impressionsThank the staff for a job well done
mark l | Premières impressionsMy receipt says $200, my bank statements states they took over $500. I was told it's bc I rented via phone and it's nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It's been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.
JOYCE B | Expérience généraleOne employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.
LYDIA A | Expérience généraleEdward and Robert were GREAT!
CHRISTOPHER H | Premières impressionsThe staff was very polite and professional
Sheena J | Expérience généraleAccess closes too early but given the area of location, I understand why.
Rosalie M | Expérience généraleAlthough I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.
Thomas H | Expérience généraleAwesome service and friendly staff!
Nakia J | Premières impressionsEverything was explained and everyone was helpful
CONSTANCE S | Expérience généraleLocation was very convenient for me when I needed it. Price was fair and the unit was easily accessible.
Alfredo J | Expérience généraleLike I said before your people were extremely helpful.
Steven A | Expérience généraleDirty cabin with cockroaches. Manager didn't have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!
ABRAHAM R | Expérience généraleThe GM did a great job of taking care of me since Council Bluffs didn't have my reservation. Awesome people and place thank you!!!!
Steven A | Premières impressionsI would have given a 5-star if the we is up to par. I could not pay online. Otherwise it' was a great experience and would use it again.
Joseph B | Expérience généraleThe staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.
Torye R | Premières impressionsLoved the calmness of employees. Some U haul I have visited have very rude employees.
elvis n | Expérience généraleThe manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.
Veneta B | Expérience généraleThe hours were very inconvenient
Marcela M | Expérience généraleThe manager and staff were awesome. Best customer service experience I've had in a long time.
Veneta B | Premières impressionsGreat place and helpful staff.
Timothy A | Expérience généraleThe General Manager is thee best very knowledgeable of the company and GREAT customer service.
VICKI W | Expérience généraleStaff had the best customer service!!
LESIA L | Expérience généraleThere is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.
Jacey G | Premières impressionsAccess hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!
Spencer C | Premières impressionsWhen I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don't have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.
Rebekah V | Premières impressionsGreat job!
Timothy A | Premières impressionsVery helpful and friendly staff.
Carissa B | Premières impressionsThe guys were very friendly and helpful!! Great customer service!
Linda D | Expérience généraleHad it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don't think that employee from "old style U-Haul" works at our location very often. I highly recommend the Downtown Omaha facility.
LYDIA A | Premières impressionsWe were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.
IAN C | Expérience généraleI wish access to storage was a few hours later.
Daresha M | Expérience généraleEveryone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!
Jordon B | Expérience généraleThe first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue
VICKI W | Premières impressionsMichael Walsh was the best!! When times got hard for me and I couldn't pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!
Britney G | Expérience généraleMicheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!
Kara S | Expérience généraleMichael Walsh is the Best Hands Down!!!
Britney G | Premières impressionsMichael the general manager was always on the ball, and the facilities were clean and well maintained and lit!
Steven F | Expérience généraleThe team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.
Greg P | Expérience généraleEveryone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.
Kelsey P | Expérience généraleI would recommend this storage
Trenda F | Expérience généraleMichael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues
Robert B | Expérience généraleIt was hot inside the facility
Dora A | Expérience généraleGreat customer service.My experience was pleasant and they were really courteous.
dorathy S | Expérience généraleEvery employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.
aaron z | Expérience généraleVery polite , helpful and make you feel very secure with your house hold staged there.
Darrell N | Expérience généraleGot changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues
Rondele K | Premières impressionsYou guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!
Ashley M | Expérience généraleThis was the best moving experience I've ever had.
Jocelyn B | Expérience généraleMichael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael
kevin o | Expérience généraleVery nice facility and helpful staff. Thank you.
Kenneth D | Premières impressionsI wish they 24 hours. I work weird hours
Shirley R | Expérience généraleThe employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you
BreJuana A | Expérience généralePrefer 24 hour access. However, the hours did not impact the great experience at this facility.
devon f | Expérience généraleWith the exception of limited hours everything was great
MARcus R | Expérience généraleAmazing Staff easy ans fast
Anisa A | Expérience généraleGreat service
ROBERT H | Premières impressionsEveryone was so helpful and friendly was a fantastic experience!!
Brenden S | Premières impressionsUNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel
JEWEL W | Expérience généraleS.O.
christina a | Expérience généraleAlways received excellent care from the staff here. Great folks, every one of them.
alec k | Expérience généraleMichael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.
sally s | Expérience généraleThe representative Michael was friendly and nice customer service skills.
ladanna m | Premières impressionsLiked.
hester J | Premières impressionsOnline billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.
Brian A | Expérience généraleExcellent service
kathy w | Expérience généraleExcellent storage facility
susan t | Expérience généraleGreat location easy to get in and out.
LETICIA B | Expérience généralePeople were friendly and helpful. Would recommend using them.
Robert S | Expérience généraleAwesome
Albert H | Premières impressionsThe only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude
Delonica W | Expérience généraleFriendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.
nathaniel b | Expérience généralePoor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn't clean Smelled like an ashtray had to ask them to clean it out and I had to wait
Delonica W | Premières impressionslove the service like the way they work together as a team and they were very helpful
Lawanda B | Premières impressionsGreat experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton's campus made it so convenient for our family. Me
John W | Expérience généraleI had a good experience and will recommend your company for any hauling or storage needs
taletha r | Premières impressionsThis location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.
CHRISTOPHER E | Premières impressionsI wish they stay open to at least 10:00 pm .
Kimberly M | Expérience généraleS.O.
jojo l | Expérience généraleStorage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Je la recommande fortement.
matthew c | Expérience généraleThe group of people working at this U-Haul are fantastic
Robert S | Premières impressionsVery helpful and clean!
kevin o | Premières impressionsVery helpful employees. Would recommend this Uhaul to other Creighton families
Lisa T | Premières impressionsThanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie
Debbie B | Expérience généraleLack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.
Greg R | Expérience généraleExcellent customer service
Kirsten B | Premières impressionsEasy and quick service. Very clean facility.
Nancy C | Premières impressions6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr
Brian V | Expérience généraleCustomer service was very professional and friendly.
Patricia S | Expérience généraleThe man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again
patricia w | Premières impressionsMichael & Michael are 2 of the nicest gentlemen I know.
terri o | Expérience généraleVery clean and helpful staff members
Eric G | Expérience généraleCustomer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.
Patricia S | Premières impressionsEveryone was so helpful, great experience
CAMILLE A | Premières impressionsGreat friendly staff very helpful and polite
Hashim C | Expérience généraleGreat service very polite and helpful.
MAKALA R | Premières impressionsThe store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.
anthony r | Expérience généraleevery one was so helpful and so kind to me . it was great
Linda L | RéservationThey went all out to help me.
terri o | RéservationI emailed multiple times asking questions and never got a response.
Melanie P | Expérience généraleGreat facility
Anthony G | RéservationNever again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu
Gaillard J | RéservationThe facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.
RICHARD C | Expérience généraleExtra finally and helpful staff
Michele M | Expérience généraleSo much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!
jojo l | Expérience généraleWe used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.
Ted H | Expérience généraleVery professional and helpful sfaff!
Nat H | Expérience généraleAlways clean and friendly
Anita W | Expérience généraleExtremely convenient for storage for college students.
gerimi s | Expérience généraleVery helpful
Wallace F | Expérience généralemerci
David G | Expérience généraleMove-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.
Zachary W | RéservationDecent facility besides being hotter inside than outside.
Elaina W | Expérience généralefacility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.
James S | Expérience généraleGood business thanks
alberto A | Expérience généraleWonderful employees, know me by name
Anita W | Expérience généraleAll good except for the strange people that went inside there unit for 20 or so minutes.
Matt S | Expérience généraleFriendly staff and very helpful.
MICHAEL B | Expérience généraleEverybody was super friendly there and so helpful :)
Anni F | Expérience généraleMichael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!
Madelyn S | Expérience généraleVery accommodating
Lokesh G | Expérience généraleWhat can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.
gary j | Expérience généraleMichael was Great!!!
freank w | Expérience généraleGreat storage will be doing it again with them
DESHAUNA S | Expérience généralePlace was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!
Kwin K | Expérience généraleIt was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Merci.
janice a | Expérience générale