This location has been great!
Mildred BCustomer Reviews for U-Haul Moving & Storage of North Long Beach
Testimonials From Recent Customers
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Waited while hitch was installed, done within timeframe I was given.
matthew mThe U-Haul smelt bad, although it looked clean, and in the back there was roaches in the U-Haul did not see it till after the fact and I was really upset about that do to the fact that I know they knew and should have not rented out that particular U-Haul to anyone
YaShawnte SMerci
Denis RGreat job excellent five star
TOMMY WvERY CONVENIENT AND VERY GOOD SERVICE.
WENDELL OGreat staff, very efficient and helpful. Love this branch uhaul.
JOCELYN MGreat service from the service manager and his staff. Job well done!!
Garry SI was over charged. Was charged for 2 gallons of gas plus a fuel service fee and I only drove the truck 4 miles and the odometer said I drove 7 miles. I was completely ripped off and will never use U-Haul again.
Chandra HHave more people to handle returns
Dyrall LGreat staff friendly team very helpful. When you receive good service, it's always good to let them know..
Jose LParking space
carol mQuick Service
Robert GThe location wasn't an issue but U-Haul itself was. I reserved online only to be told to pick up at another location and they raised the price by $200+. Not ok. Deceitful practices.
Luz ROil life was showing 0 % life left. The A/C was intermittent and the radio would change sources when going over rough roads.
brent sEverything was A-OK. Your staff is wonderful.
Darius PThe truck wasn't in the best condition. Key hole for the driver side door was broke, gear shift wasn't smooth and gas gauge didn't work. I just noticed that I didn't get my full gas credit also. I will contact in the am.
Khalif BReturn the truck as promised, clean with gas. The short guy who greeted me when I first put up, had a very nasty and violent attitude. Mid conversation he even told me to shut up at one point. That he is basically having a bad day he's gonna take it out of everyone else . Very bad customer service at drop off only. Thank you U-Haul for this experience.
Beatrice EThere was only one person working at the counter to handle customers. I had a reservation but the wait was still about 15 minutes. I was given a truck but the truck could not be found on the lot. In another 15 minutes I was given a different truck. Then they could not switch the paperwork because the computer was not operating properly.
Alison WGreat Service.
WENDELL OFirst y'all closed my storage unit early accidentally and I had to drive out to the office before their early closing time to make sure our unit wasn't lost. Then, a month after I did the online move out over the mobile app, this location charged me around $150 in rental and late fees for not paying to rent the unit the next month. I had to call and be connected to customer service to explain I moved out and completed the process over a month prior. They then had to put me on hold while we waited almost 30 min for the location's office to answer their phone, which they didn't even answer on the first call. This office is extremely flawed. Needs entirely new management, possibly employees too unless there can be better oversight.
Rachel C | Expérience généraleThe other u haul don't charge for mileage
Sharron CVery efficient staff,good service 🙂
christopher lThe service was excellent. Only problem was the construction on the street outside of U-Haul. U-Haul employees helped to resolve these temporary inconveniences outside of their control.
WENDELL OThank you much
DAVID BClerk was very rude
Yahia KCustomer service people were not as knowledgable as I would have liked. Couldn't answer questions regarding insurance
laura MEasy and fast. Will be switching my other units to UHaul
Roberto I | Premières impressionsWas advised my storage would be auctioned on a certain date and I called 2 days before it was due and I was told it had already been auctioned off. They lie and don't call costumers back.
Carol N | Expérience généraleKeep the customer service!
Carlos UAttendant was giving me more blankets than I ordered. He said that was my order but no problem, he was going to adjust my receipt; he didn't.
Joel STodo exelente limpio y amables
rudy dExcellent customer service
samuel lOutstanding service. I am a repeat customer and this location is in the middle of my route so I don't pay for any extra miles. I serve a foodbank distribution organization and see a number of U-Haul trucks at the pick-up location. The only thing better than U-Haul looks like free, donated trucks and volunteers. Thanks U-Haul.
WENDELL ONo suggestions for improvement - the installation went off without a hitch. Wait, it involved installing my hitch, strike that. Perfect installation and completed ahead of schedule. That morning, they confirmed with me in the morning with enough time that, had I forgotten the appointment, I would still have been on time. Pricing is reasonable and being able to order the hitch and schedule the installation in a single step is hugely convenient.
DAVE CEverything was great! Very straightforward process! Merci.
Brent WI was a before hours pickup customer 1. The van was staged trapped between parked cars. 2. The directions led me to the wrong van making me search the yard for the correct one 3. The van was basically empty upon pickup 4. The directions to the drop box was false, the lock was on the back of the van and not by the door I will never come back and I urge customer service to provide me my refund of $69 and change due to the inconvenience resulting in my being late for scheduled activities that day.
Brent VGreat experience.
Christopher LVery knowlwdgeable
Tony LGreat service n great personal
Aaron GWasn't told all the functions is the trailer.
Raymon SCheckout staff was professional, courteous, knowledgeable, and very helpful. Location is easy to access and equipment was well maintained. Merci.
PETER GExcept for upon my rental truck pickup. The Gas tank was empty.
Raquel G | Premières impressionsThey closed out our locker based on an assumption that we were done just because it was temporarily empty. We had to go and start a new contract because of their assumption
Rachel C | Premières impressionsEverything was fine until someone had thrown a soda in the hallway so there was spilt soda for several days. Then another renter next to us told us that she had stuff stolen from her locker by the manager of the facility and was pressing police charges. It made me feel like my stuff wasn't secure, then the team assumed I was done because my locker was temporarily empty and they closed my account so I had to waste the gas coming to restart the contract and get our locker back.
Rachel C | Expérience généraleFast curious professional
Luis AGreat customer service all around
cemar rEverything was good
ignacio mNever received the final invoice/credit
Nancy YI had reserved a 10x10x8 locker and by the time I got there on my reservation day to move in, they told me they only had small lockers and I had to accept a smaller locker and could not fit all my stuff in there that I had planned.
Rachel C | Premières impressionsRadio was not working
isabel gI probably would have rated it a 5 star but the when I went to pick up my reservation, the lady helping me out was very unhelpful and lazy. She told me my vehicle was as outside as she pointed to the outside, amongst 7 other similar vehicles!!! Not to mention her explanation of the mileage conditions when in fact they were very easy!
MAURO OExcellent service à la clientèle
carlos sEquipment looked worn out. Plastics on trailer were broken upon pick up, tires on dolly given to me looked worn out. Girl at computer helping me needs to explain things more.
MikeJesus YI apologize for not letting the U-Haul assistant or representative that I was moving my things out of the storage
Hazel L | Expérience générale5stars!
Terence THad reserved a 26 ft said we didn't they had nothing but a 20 ft. Rude boys working Got into vehicle 20 ft what else could we do a,d they knew it. It wasn't sanitized or even aired out Stunk like cigarettes and cigars it was gross. It was on 5 miles til empty. Had to follow a big rig to a gas station. It had rattling mirrors and engine was cutting out. I use U-Haul for my moving company. That's it with you guysl
Stanley PI usually don't leave reviews but our experience for our move was awful and made 10 times more stressful because of u-haul. This location never had our boxes out on time. We have waited over an hour EACH time we requested them out (they asked us what time we need them) and no one seems to take accountability for this. When we did ask why they weren't out on time they had no sense of urgency to get them out. One employee told us that we could have the boxes delivered to our house (no additional cost beyond the delivery fee). We call the next day to schedule, another employee tells us that the "final destination" was changed to the u-haul location, so we would have to pay movers (through the companies they contract with). No one told us this. We asked for other options since it was them who lacked to communicate this to us and we didn't anticipate on spending hundreds move to get these boxes out. To which they said "if you have a truck it will be free". We don't own a truck, so of course they try to sell us on renting more of their equipment and renting one of their trucks. The reason we wanted the boxes dropped off to our house was because we don't have time to go to u-haul, pick up the boxes, drop them off at our house, then go back to u-haul to drop them off. We already had so many things going on due to the move. Numerous times when we explained the situation to all the u-haul employees they didn't care and seemed to be passive aggressive when talking to us. Everyone here is incompetent and flat out rude. DON'T rent from here or this Long Beach location.
Gabrielle SBrittany and the other staff were beyond helpful and patient with me!
Sandra P | Premières impressionsOne staff member was rude and when asking questions about policy and why my rent increased he stated he doesn't know let alone memorize the policy and if i had any question refer to customer service in a rude way also stated we aren't a contracted site so we can raise the rent whenever we want as long as they provide a 30 day notice then stated they raised it twice and I can not do anything about it because I'm month to month . Well i sure did do something about it I moved at that same day. Would have REP retrained better on customer service. I bought a shed n moved out that same day! used your uhual truck only because it was convenient but that will be the last service I acquire from you moving forward. Answer rude to another individual! I spent over 2k there and this is how your staff responds to me.
Gretel g | Expérience généraleI had one month free storage and I found it very exceptional. Very good place to store your things
Debbie S | Expérience généraleEverything good staff very friendly
ANA A | Expérience généraleThe staff were all great. The problem I had was that I was able to reserve a 10x15 unit online but when I showed up with my truck full of stuff, I was told none were available. I was offered a 10x10 but not all my stuff would fit unfortunately. It was a bit disappointing that I could reserve something that wasn't actually available. Otherwise the people were all great.
Kevin V | Premières impressionsI had provided at least a six weeks notice that we were going to be leaving a storage unit... I was charged for a full month which we paid on Autopay on March 1st ..left storage this Thursday and asked the cashier if we were going to be prorated 1/2 month...he acted like he's never had this question before and said it is what it is...why would I provide Uhual with a letter of intent to vacate then still get charged for a full month? Ridiculous
Gordon Z | Expérience généraleI was spammed every 45 minutes for this review that nobody is going to read. It's the most unprofessional automated system I've ever seen.
Jared L | Premières impressionsYou should have more little cars to help move furniture around.
Omar G | Expérience généraleStaffs are nice and they know what to do for customer service. Very quick for check in and out with accuracy in administration and skilled help in equipment returns. 100 % recommendable.
Woondo P | Premières impressionsShort time there but no problems.
Paul L | Expérience généralevery professional staff, clean facility.
JULIO G | Expérience généraleI had excellent service with U-Haul Moving and Storage of North Long Beach. I was very disappointed by the treatment I received from U-Haul generally in regard to renting a 20' van. I had to Drive more than 30 miles to retrieve that van, although I reserved it AT LONG BEACH a month in advance. Then I had to retrieve the car carrier trailer at another location 10 more miles away.
Maureen S | Expérience généraleVery good manager, excellent staff
JULIO G | Premières impressionsThe contact-free system and the unit itself were fine. My main suggestion would be to improve the video on how to get into the unit. It skips right over explaining how you actually open the sliding door; in the video it just magically opens. I had to go back into the office and wait in line to find out I have to step on the foot pedal at the same time as I pull the latch in order to release it. Otherwise, the move in was pretty smooth.
Bradley J | Online Move InI use you all for many years but this time I would never use you guys again because of the staff that's over on Cherry and South Street a very rude and not understanding I am disabled senior citizen I drove over 900 miles and I was not happy at all with your customers what's your employees know
Reginald S | Expérience généraleNo one seemed to know answers about leaving big items for trash pick up. Quoted one price charged a higher price, got a different answer from 3 different people. Manager seemed to just tell staff answers and not want to talk on phone. Other than that clean storage and no issues with the unit. It might be helpful to have donation places on file for when people decide to move out of their storage... Habitat for humanity is one that will pick up at a storage place.
MICHELLE C | Expérience généraleI received excellent customer service the entire time I had my storage. Kudos!!!
Terry A | Expérience généraleAwesome staff. Very helpful.
SEAN R | Expérience généraleI kept being helped by a younger woman, maybe she is the manager? She was extremely helpful and made my 1st time using U-haul and U-haul storage quick, easy and informative.
Ashley B | Expérience généraleThe staff were super friendly, helpful and accommodating.
Esteban M | Online Move InVery pleased thank you.
JAIME R | Expérience généraleRobert provided us with great customer service. He helped us with the two storage units as well as cutting the lock off our storage unit when we had to vacate. Please give this person the acknowledgment he deserves and provide him with the approriate compensation to reflect his hard work. Merci.
Anthony G | Expérience généraleNice, efficient and friendly
Femi A | Premières impressionsRoberto (mngr) was absolutely the best. He was very helpful assisting me with my rental . As busy as he is he always made time to assist me an his employees, who also were very attentive an pleasant. Thank You All
Hazel L | Expérience généraleEverything was okay as a whole.
PHILLIP M | Premières impressionsRoberto the manager was excellent!
Hazel L | Premières impressionsStaff was very friendly and answered all our questions.
DiJionee P | Online Move InRhianna was very nice, checked in my equipment return and help me secure a storage unity. She was very helpful and appreciated her kindness.
sandra m | Premières impressionsGreat Service and very helpful staff.
JESUS T | Premières impressionsThe unit was available for us but had obvious issues with rodents. There is a hole in the ceiling of the unit that has tape hanging from it and they had placed a rodent trap inside. Will be addressing the issue in person at my next visit.
Dina/William S | Online Move InRoberto and his staff went above and beyond to make my storage and moving experience a great one. They were professional yet friendly, super helpful, were creative problem solvers and I felt they valued my business every step of the way. Merci.
Erika M | Expérience généraleThey couldn’t get me a trailer to hook it up to the truck not good
Brett G | Premières impressionsRoberto Fernandez, Owner General Manager at this full service facility has an exceptional team. They are like a well-oiled machine. Give it peak times which seams to be always at this facility, Mr. Fernandez and his team has always given me their undivided attention when I had any questions, issues and/or assistance over the past year and a half. I would like to thank Mr. Fernandez and his team for their patience, kindness, support, and helpfulness they have always shown me. Please know I appreciate you all. *Christian *Julius *Manuel *Ms. Raffaela (I hope I spelled it right ) Lastly, Roberto Fernandez for your team is a reflection of your great leadership! Again, thank you.
Lori H | Expérience généraleThe staff was very respectful, yet thorough.
Maureen S | Premières impressionsthis rating is for the Houston Texas store on antigone and the beltway 8 i had the worst experience with them they get a fat 0 from me the long beaxh store was wonderful they get a 10 but 5he Houston Texas sore i will never encourage any body to that store ever!!!!!!!!!!
Kenneth Y | Premières impressionsI've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-Haul
GLORIOUS J | Premières impressionsGreat service
Adonis C | Premières impressionsThe free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.
Aaron R | Expérience générale100 % satisfy
Frances V | Expérience généraleThis is the best UHAUL in Southern California!!!
Harold B | Premières impressionsThis is a well managed business.
Harold B | Expérience généraleVery nice people and clean
BEVERLYN P | Premières impressionsWe had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!
dandrea w | Expérience généraleVery good customer service
Mayra T | Premières impressionsThe outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call
Adrienne M | Expérience généraleManager Roberto was very helpful, great staff too!
Wesley M | Expérience généraleSuper helpful staff
Elaine A | Expérience généraleGreat facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.
Darren K | Expérience généraleRoberto and his staff are great.
Shirley D | Expérience généraleAfter driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.
renee t | Premières impressionsStaff was available, professional and very efficient. No waiting on phone or facility.
Elaine A | Premières impressionsVery good service. Nice actitud Fast help Very clean storage. Well recommended
Steve C | Premières impressionsI have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.
Christopher R | Expérience généraleExcellent service
Terry A | Premières impressionsGreat service.
GARY R | Expérience généraleThe manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location
VALERIE G | Expérience généraleRoberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!
Patricia H | Expérience généraleThe manager sucks
Glennis P | Premières impressionsRoberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance
Patricia H | Premières impressionsVery professional I will recommend this location thank you very much for your assistance
alejandro g | Expérience généraleAmazing service! Got everything right on time
naveed k | Expérience généraleVery helpful person he's very good
wanda t | Premières impressionsVery friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off
JESSE B | Premières impressions.
STEVE M | Expérience généraleAwesome
Shirley D | RéservationClean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.
nic m | Expérience généraleMike the manager is the best if I had it my way I would give him a million dollar raise.....
Debra R | Expérience généraleUhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service
Taylor B | RéservationThis location is very helpful and friendly
Michaele W | RéservationThank you very much it's been an awesome experience
Anthony P | Expérience généraleAlthough I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.
Lela M | Expérience généraleMerci
CHERYL M | Expérience généraleThis is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!
BRANDON L | Expérience généraleThe only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.
Eddie F | Réservationgreat service
vladimir m | Expérience généraleStaff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!
Aidan S | Expérience générale % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!
Antoinette R | RéservationReally good experience
Roberta R | Expérience générale.
Craig B | Expérience généraleI rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.
louchious w | Expérience générale'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you
JANE B | Expérience généraleAucun
LAURA Q | Expérience généraleGreat! Michael very customer oriented.
jacqueline H | Expérience générale