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RAQUEL R | Online Move InCustomer Reviews for U-Haul Moving & Storage at Church St
Testimonials From Recent Customers
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great
michael wNothing. They were on top of everything. Very helpful and friendly.
Paul DThe only complaint I have is we went there around 11:30 am the behind the counter said I don't have anything so I get home check online and there's is one available so I scheduled with no problem why he said nothing available don't understand anyways no problem.No hard feelings good job guys
Rene Mgreat.
michael wPhone calls to the New Bedford site, always involved a long wait and several times calls were disconnected. Only one employee seemed to have info on the U-Haul containers…and when not available, promised return calls did not happen. On two instances, my sister opted to drive 15-20min to the site since phone contact was so challenging if not impossible. And even when at the U-Haul site in person, one of the male workers seemed more interested in interacting with a female coworker, rather than helping us. And when finally asked for help, he did not listen to what I was saying…I had to repeat several times that I had called 24 hours prior…just needed to know how to get to the container since I had not been there to access it previously. A general complaint is there was no advance information provided regarding 24 hour notice needed to access the container. And NOWHERE on the website or app does it state that the only access to containers is OUTSIDE with no shelter from the elements! At such a large facility it seems there could at least be an overhead shelter or covering. Lastly, all of my negative experiences at the New Bedford site were in stark contrast to the helpful, efficient, nice staff in Bellingham and Oak Harbor, WA. Phone calls were answered promptly and courteously and any unanswered questions were resolved with a return call within 5 minutes in WA. Lastly, we paid the monthly rental fee on a Monday (which is when we were informed of 24 hour notice for access) and were informed the container rental which was due the following day, needed to be paid in order for them to move it for our access (which was delayed 24 hours due to notice required). When we arrived the next day to access the container and discovered the container was outside in a parking lot…we reconsidered keeping our items in the container. We arranged to rent a Uhaul truck the following morning, and emptied the container before noon. Given it was only one day into the month's rental, I inquired as to whether there would be a prorated refund. I was told there would be NO PRORATED REFUND. I then contacted the WA facility to inquire if that seemed appropriate. The WA general manager stated she would have refunded the full amount as a good faith gesture under the circumstances. She offered to submit a query to the GM at the New Bedford facility…to investigate further and that I should get a call from the NB GM within 48 hours. The following AM I received an email informing me of a refund as a credit to my CC for the monthly fee… I appreciate the refund as I believe it was the proper action. However, if I had not inquired as to the validity of the charge, I am pretty sure it would not have occurred. Never did get a phone call from the GM…which is where I would have explained my experience but instead have done so here.
Pam RThe person who helped me was awesome. He was helpful and friendly and kept me up to date about the progress. The problem was there were no chairs or any place to sit while I waited. Please put in some folding chairs!
Shana Shelpful and friendly staff very simple process
Daniel RThe app doesn't even let you return the product that we rented after hours. No help.
Robert SFriendly staff that helped correct a U-haul mistake quickly.
Thomas GGreat facility.
RICHARD S | Premières impressionsjohnathan is the best
johnathan fStaff are great! 👍🏻🫡
ramon r | Expérience généralevery satisfied,
michael wStaff have been very helpful and accommodating.
RONALD D | Premières impressionsVery help every time I have rented a vehicle
Kim CWhen I arrived at this location, my truck was not there to be rented. I made the reservation over a day before they had me run to another U-Haul and it wasn't the right one very dissatisfied. Customer I will be calling the manager on Monday.
Theresa HThe staff in the office were always friendly and helpful. I loved that the box was delivered by a woman and collected by a woman......you GO GIRLS! I highly recommend the company *****
Warren HThey helped me out with an issue on my hitch and explained everything to me. Very friendly guys
Cassandra Vsatisfied.
michael wFriendly & accommodating staff.
April VThe check over for the truck is very vague, the drivers mirror on the truck we rented was cracked, but they didn't ask for any specifics, and there was nowhere to enter any additional comments
Charles CEasy access to my unit. Always felt safe and the unit was extraordinary clean, never saw any rodent feces. Barely had anything to sweep up. The whole facility was very clean. Great experience. Will definitely recommend or use again if I needed to rent put another storage unit.
Nilda T | Expérience généraleThe truck I rented last was clean. However there was something wrong with the brakes. It was intermittent but I would step on the brakes, and the pedal would bounce back up and I would a grinding type of sound. I spoke with the store associate who was excellent in his customer relations by the way. Yet, I should not be driving any vehicle with brakes problems.
kENNETH MThe $100 drop-off / pickup at each destination is a bit steep.
Ken CI found very quick to rent a vehicle. Even earlier than I expected.
Kim Cvery satisfied.
michael wsatisfied
michael wEverything is clean and neat. The people are very helpful kind and patient.
Robert RI picked the truck up and the fuel tank was on empty, with the "11 miles to empty" warning. I had to gas up before I even used the truck, and by the time I got to the nearest available gas station, I was down to 7 miles to empty. I rent from Uhaul quite a bit and from different locations and this one was by far the worst experience. The attendants were nice, but the empty tank really threw a wrench into my plans.
Benjamin TExcellent customer Service! Very polite and professional staff.
Richard AVery professional and experienced sales clerks.
Jesus mThe person I worked with was excellent (Jonathan). The only issue was the equipment lights weren't working properly. Turn signals and brake lights worked. However, the running yellow lights weren't. That's why I stated no for the wisdom about equipment.
Juan SA little to expencive for a 3 hr use n less than 80 miles but for d rest not bad
Imarie IEveryone who worked there that I interacted with they were extremely friendly, helpful and professional. I recommend this or any uhaul who take care of their customers that way to everyone. Thanks again.
Carlos Rsatisfied.
michael wUnprofessional staff. Overall logistical mess on 2 occasions.
JASON Lvery satisfied.
michael wI greatly appreciated the staff’s friendly attitude to me.
paul S | Expérience généraleWere extremely helpful
Jose Rvery satisfied.
michael wGet workers
Shanel PThe two individuals that helped me the two days i was there were very helpfull and both deserve a pay raise. Merci
joseph tTruck smelled like cigarettes. No pre-trip inspection done. Not enough staff.
Jerrod RTruck was a bit old and driving was not smooth as speed goes up to 60 miles .
MOHSIN ZEverything was great and they were professional
William Hgreat.
michael wEquipment was old I had to repair light connection myself and they quoted me wrong price.
Christopher MMonica was very helpful and was very professional made everything a easy experience Monica is what a great employee should be!!
ROBERT C | Premières impressionsvery satisfied.
michael wWe all can improve ourselves, but the team you have there are more than helpful. You guys made it really simple and acted like normal people. I have no complaints and do highly recommend uhaul on Church St. If you need both storage and a moving trucks/needs.
Carlos RJohn serviced me very well In fact, I initially ordered online and he recognized my name and he sent a link for me to take a photo of my license to shorten my potential wait to rent Problem with businesses nowadays is that most lack service He gave me great service as usual You’re lucky to have him
Jon Pgreat.
michael wBetter communication When I ordered the pod , I told them where it was going, and they put it in storage instead. After that mix up everything went smoothly
susan Fgreat
michael wPutting some air fresheners in the truck. Excellent service
Cristian MVery friendly and reliable!
maryann tvery satisfied.
michael wI thought the staff in New Bedford, MA and Birmingham, AL were phenomenal.
John KBuen trato gracias
Jose C | Expérience généraleThe staff was utterly rude and obnoxious. I will never go back to that office staff. SOOOOO RUDE!
helen m | Expérience généraleCustomer service is above and beyond!!
Ramon R | Expérience généraleStaff is unorganized. Not trained corrrctly.
Daniel M | Expérience généraleEveryone was great, friendly and courteous except the guy that was on Tuesday 10/10/2023 late afternoon when I called after being there earlier in the day. This guy was very rude and acted like I didn't know anything and told me that the rental unit I have did not exist and I told him I was there earlier in the day and was actually in the unit??? It is 2023 and I was being degraded because I am a woman. It went on a little while longer while I was asking about my U-Box that was delivered from Florida and he continued to contradict me every other sentence. I ended hanging up on him. I went in Wednesday October 11th and what a difference, the workers were excellent and were truly caring and so helpful.
Cheryl R | Premières impressionsThis is a great, easy, safe and secure storage facility. Bathroom was handy and spare carts to use on both sides.
Andy P | Expérience généraleMy experience with rent the storage unit All the personal it's very freenly and polite Personal I Recommend any one because it is safe place to Rent any unit or truck 🚚
SILVESTRE C | Expérience généraleTHE U HAUL IS THE GOOD PLACE STOREDJA FOR PEOPLE IS GOOD PRICES I RECOMEND MY FRIENDEDS IN FAMILIA TO RENT THEM IS A GOOD CHOICE IF YOU GAYS NEED I RECOMEND IN CHURCH ST NEW BEDFORD MA O23746 I LOVE THEM
HENRIQUETA G | Premières impressionsThe assistant manager in the location on church street in newbedford , she was the worst person to deal with as far as customer service attitude was completely poor. I highly suggest not going to that location because she is definitely a miserable one
Christopher M | Expérience généraleAbsolutely best and most helpful uhaul staff I've ever encountered. You have an awesome group of women working there and I felt confident my belongings were safe and secure.
Anna K | Expérience généraleFemale staff member was extremely rude to when we moved in.
Kristofor E | Expérience généraleJust wish the facility was open 24hrs.
Idio D | Expérience généraleThe facility itself is clean and seems safe and the staff was AMAZING! My one negative is that it took FOREVER to unload our truck because the units we got were as far away as possible from the unloading zone we had to use. We were told the indoor unloading area would not be tall enough for U-Haul's 26-foot truck, which resulted in a 2-minute walk to get from the truck to the unit. We spent almost 2 hours just walking back and forth to the units. I wrongfully assumed that all of the unloading areas at a U-Haul storage facility would accommodate U-Haul-branded trucks, which made for a drawn-out and unfortunate unloading process.
Anna K | Online Move InI returned the storage at the month mark, before new month started and I was still charged for the new month, when I have mentioned to one of the representatives at the store, the I was moving out before the new month, them when I called I was put on hold for 40 min and them the call was drop. Finally was able to put a complaint to find out the I have to wait 72 hours to get an answer.. not good..
SAMUEL M | Expérience généraleI ordered my unit online because your system was down and couldn't speak to anyone. I get to the facility after hours and couldn't gain access to the facilityor my unit. In the instructions there was no procedure give as to how to use the access code. There is a sign on the building that states you need a swipe card to gain access after hours. This I found out was not true. If you use key pad on the right then the one on the left it will open. Sitting on the phone and speakin g with customers service , why wouldn't the rep ask us to try this procedure first. Instead all my belongings had to sit in the back of trucks exposed to the weather and being stolen. Bottom line I was beyond upset
Randall M | Expérience généraleWe ran into a snag during reservations, but after that, it was smooth sailing. VERY SATISFIED SO FAR!
helen m | Online Move InNo light in unit to see
Caroline W | Expérience généraleThe facility and staff over all excellent. One minor suggestion to increase the customer experience is to have adqu
PAUL S | Expérience générale⭐️⭐️⭐️⭐️⭐️
Monica V | Expérience généraleBrittney was AMAZING! U-HAUL is very lucky to have her!!! She handles business like no other. She made things right for me and made me feel valued. I will be sure to recommend this location based off Brittney's performance ALONE! I would like a call back from a manager please. Merci.
JAMIE S | Expérience généraleStaff was very helpful and super friendly!! 10 out of 10!!
Laurie S | Expérience généraleMonica Vieira was very helpful and knowledgeable about everything at U-Haul great job!
David M | Premières impressionsThe lady who helped me today im not sure of her name she was amazing and sweet and helped me the best she could she is a great employee
Jennifer M | Premières impressionsGreat facility. Needs some cleaning and sweeping. And, Manuel was great and accommodating but he needs help. Three people came in at one time and he had to manage that and inspection of the trucks and trailers.
KEVIN H | Premières impressionsExtremely helpful and facility very clean and great ownership
RICHARD M | Expérience généraleSo far so good!!!
susan k | Premières impressionsThe girls there were awesome very helpful and knowledgeable about the facilities. 10 out of 10 stars!! Would highly recommend to anyone looking for a uhaul truck or storage!!
Laurie S | Online Move InSo good. Chefs kiss level perfection.
SETH G | Premières impressionsStaff are very pleasant and very helpful and I really love the specials they have going on all the time😉😊
LORRI B | Premières impressionsVery helpful. Fast service. Made me comfortable storing my stuff at the facility
cassie c | Premières impressionsI wish I got their names, but the ladies working on Sunday Nov 6th were great and so helpful. They helped me solve a minor crisis and I appreciate all of their help.
MEAGAN L | Premières impressionsStorage had cockroaches which infested all furniture and our belongings.
HUGO D | Expérience généraleNO EFFORT PUT IN TO PROBLEM SOLVING, AND HORRIBLE MANAGEMENT!!!!
angela b | Expérience généraleI have always had a great experience with U-Haul The staff is exceptional. Especially Mii. Jamie.Having the pleasure of her pleasant attitude cannot be matched. The company is far better the exception to the rule.Keeo up the good work
PAUL A | Expérience généraleVery impressed by facility.
Jacob D | Premières impressionsGreat staff. We have rented hundreds of times over the last ten years and this is one of the most reliable facilities we have ever used.
CALEB H | Premières impressionsFINALLY a facility that maintains the property well cares about the customers and also considers efficiency and ease of access with moving in online capabilities. I had to move rather quickly with no notice and I was desperate for a place to store my entire apartment and while they said they had originally a 10x15 available they only had a 10x10 which is fine. I just got an extra 5x10. AND no signs of insects or rodents. Which is my BIGGEST CONCERN.
Angela B | Online Move InJamie The girl that helped me was terrific she was very accommodating and very pleasant to be around
Rebecca J | Premières impressionsThe staff was very rude. She hung up on me. I want the recording and her fired. I never had someone act like I Karen like she did. I will be calling corporate office to have something done. If you don't.
Mark C | Expérience généraleLa senhora qui mi atendeu fui bien amabil com migo estoy contenta gracias por todo
henriqueta g | Premières impressionsBrittany is AMAZING! Her service is always great and she knows her job!
JESSICA D | Premières impressionsJust had to put items in the only available size because the first one was too small need a medium size one eventually if possible went smoothly other then that but it was my fault not theirs thanks
carrol K | Premières impressionsIt was very difficult to speak with a person and when I did the information I received was conflicting. I tried to close my account and never received verification that it was closed. Even after it was closed I received notices that my payment was overdue for time that the unit was closed. I was promised calls back that never happened
Linda h | Expérience généraleGreat team of people
THELMA H | Expérience généraleOne of the male workers needs some help learning the computer system, but the female manager is awesome and deserves a raise.
Meagan L | Expérience généraleI unfortunately do not know her name but the girl who helped me was great!
Meagan L | Premières impressionsNot being able to access storage facility that isn't staffed was always an issue. Having to go through the national telephone number to get local office was also a big issue and concern. Local office always tried to resolve issues once they were made aware of the problems.
Kelli T | Expérience généraleNeed someone on site and the door to get in keeps having to get reset to get in
Lisa C | Expérience généraleThe customer service that helped me out was amazing after the situation that happened. The lady that was at the storage unit was not helpful she was rude and unprofessional.
Craig N | Premières impressionsThe only thing I didn't like was my storage unit wasn't were it was supposed to be reserved at when I got there,I had to wait until the next day and go to a different U-Haul location and made me waste more gas than necessary and didn't even get any kind of reimbursement for the hassle
Elizabeth D | Premières impressionsIt is nice to know that my belongings are safe.
PAUL A | Premières impressionsThere was no one at the office to check us in. We called customers service only to wait on the line for 44 minutes and then be told that there was someone there when the office was closed. Very poor service and terrible time getting help when needed. The delay totally ruined our travel time and next commitment. I would not recommend UHaul at Church street New Bedford, MA
Linda h | Premières impressionsWe were completely mislead. We reserved a 10 X 15 only to find out that none are available at that location. When we reserved they did not tell us that we had to go to a different location to do the paperwork and get the unit number and access code. The young man who waited on us at Mt. Pleasant st. (Rob) went above and beyond to help us. This young man was so pleasant and professional.
GEORGE T | Premières impressionsI do suggest putting a ramp on the building entrance(s) so dolly can be rolled in/out of building. Currently you have to step down about 5" which is not convenient or safe for moving items in/out of building and may cause injury to people especially when moving large household items. Also something to hold the door open to make moving items from truck into building more efficient.
LISA B | Expérience généraleCame back the morning after I moved everything and now all my personal belongings are missing. Person at the front desk was rude and now I have nothing.
Tyler B | Premières impressionsGood service
Gualberto M | Expérience généraleUnprofessional due to the run around given while trying to locate the storage unit . Personnel giving attitude while asked time sensitive questions in regards to location issues .
Kelli T | Online Move InEvery one was great
Kathleen W | Premières impressionsSmall narrow door to was unable to get furniture in. No dolly or hand truck and too far to travel heavy object into building. Came out of the building and was locked out and unable to get back in. Unusable do unable to unoad the Uhaul
Christine S | Online Move InNo issues with the facility at all but the service left a lot to be desired for this reservation.
Angela A | Premières impressionsNeed more cart to move the stuff around
Lemuel O | Expérience généraleSee you in court
DENNIS R | Premières impressionsWe are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.
John N | Premières impressionsEl personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. Gracias
NORAIMA V | Expérience généraleWhen I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to "do the walls" so that I could move in. When I got there the unit wasn't even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men's underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.
teresa k | Premières impressionsIt was actually the most inconvenient storage process I've ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV's circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn't know what was going on either. She offered me the small box pods sitting outside, which isn't what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn't get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.
Karah B | Online Move In