Le client n'a pas laissé de commentaire.
Yolanda BCustomer Reviews for U-Haul Moving & Storage of North Warren
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No stress their the best
Cardalle JNothing keep up the great job
PHILLIP CWhy i have been charged for 2 day if I returned at same day
Jamshed TEveryone was very helpful and polite.
chris mI was informed due to an equipment malfunction that cost me 3 hours of time was not gonna cost me. After I returned the trailer used I was charged an additional fee for "an extra day" even though on a phone call that was supposed to be waived. I will not be using any U-Haul in the future. The employee who called me left a very unprofessional message.
Cody OThe cup holder area had crumbs all through out. It didn't bother me but I definitely didn't feel the need to clean them out on my turn!
Jillian SNot specifically related to this location, but when I was handed receipt I was surprised to be charged an $30. Apparently, when the woman on the phone took my reservation, she neglected to mention that my charges would not just include $84 for truck, $5 environmental fee(not sure what this actually goes to), plus taxes, but also a $40 fuel charge for a different drop off location. This would've changed my plans if she would've mentioned that additional charge. That should be made clear so customers are not surprised with additional charges
Dave LThe online app was pretty bad. Wouldn't let my cell phone connect to the location. The workers there told me it never works. So spent a bunch of time loading all my info onto the app, but since it didn't work when I got there. Had ti do it all over again once I got there.
WILLIE QComing from Ruston Louisiana
demond b | Premières impressionsTruck was dirty and not cleaned
Jenna BService was very efficient
Travis WSpeedy services and great returns experience.
David LI could not get the U-haul app to let me return the van.
Stephen NI could Not park the vehicle back in its spot because the spots were all taken. I did take pictures , I just hope my card it not charged for not putting it back in the spot. The vehicle is still parked safely.
Latisha MNothing, the service was fast, informed and conscientious.
DANIEL WThey overcharged me. I had a two day rental and returned it before the end of the first day. When I went to return it at 4:50pm they had closed their doors early. I saw them inside and they came out and told me to put the key in the overnight box. I asked them if I would be reimbursed for the day I did not use and they said yes, of course. They neither reimbursed the second day, nor the miles not used compared to the figure I was pre-charged for (35/50). I like UHaul, but closing early and then not reimbursing what you agree to is a reason to avoid this location moving forward.
Timothy stoo slow too slow too slow
gary hAfter 10 rentals one free rental
Cardalle JEverything worked like clockwork from pick up to drop off. I even switched the size of the truck without a hitch.
Paul NService was great and quick…
Ron MThank you for your professionalism and promptness and keep up the good work
Kidal SHad computer issues but besides that great experience
JORDAN BKeep up the good work
DARNELLA TPicking up and dropping off so quick and efficient. Staff friendly and knowledgeable
Paul LYou already got it going you doing everything already your are great
Coni HThe staff was wonderful the girl at the front desk made my day I was having the worst day ever… I was able to get a uhaul and stroage unit with no problem
dovana e | Premières impressionsI lost all my items because every single time I called or even came to change my payment method they kept saying I need to talk to a manager I even did it online but none of payments went through I lost all my stuff literally when i tried paying
Asianae P | Expérience généraleEveryone was professional
AL H | Premières impressionsAlmost was not able to haul because one of the ratchets locking mechanisms were broken. Had to fix on site.
Josh TWith no U-Haul experience, I felt every went very well.
Timothy MSome of the staff were sort of rude and some didn’t seem to know how to work the computer system because they half the time couldn’t find my account 🙄
Annette M | Expérience généraleYou did great, thank you. A special thank you to Cody!
jeffery rThe manager Dave is very thorough and a good guy.
Yolanda BThey weren’t able to install the hitch
CRAIG EThe customer service was great with Cara but the particular truck I had need some maintenance but all in all a good experience
Taiisha WThe front desk man I didn’t catch his name was excellent.
Cheryl SKeep up the good work
DARNELLA Tworked out great, Thanks.
Steve MOverall again a great experience. Would definitely use Uhaul again if needed.
Edgar BI booked for 30 miles and used 13 miles. still charged for 30 miles. The tank was 1/4 i returned it a mince under that and was charged $30 bucks. $4 would have put that truck right back. A $45 usage had cost me$113. rip off!
Carmen CI'm receiving this on the last day of January 2024 when I was told my storage had been gone. I'm livid!
Ladawn W | Expérience généraleThe truck should be out of service, battery died and looked like it was corroded, windshield broken, windshield wipes broke mid drive. People were helpful, but equipment needs to be serviced badly.
Erin PHitch was originally installed and wired 11/17/23 # 214343318...Wiring was incorrect and proper testing of the wiring was not completed...the day I was supposed to pick up open trailer we discovered lights were not working properly. I had to go back to 10 Mile U Haul and have them fix it...delaying my departure...Service was corrected and completed. I was not told by service rep that I was going to be charged additionally for the Uhaul mistake. I demand a refund!!!
Foster WFast drop off friendly staff.
Robert TService was extremely slow. The enclosed trailer was leased with the previous clients LOCKED padlock on the door. I had to get bolt cutters to open the trailer door before loading. I was driving across the border & the trailer had a temporary paper licence / registration. It caused some difficulty at customs.
Anne CMade moving my things smoothly
lukisha lVery happy today..
Christina MVery professional staff, helpful and an excellent reservation
FARIS SThe staff was very friendly and helpful
JEFFERY B | Premières impressionsAssociate was helpful and answered all my questions.
Trace AEverything from start to finish was excellent. The process was easy and the customer representatives on site were most helpful. Would highly recommend.
Hiroko mThe location and customer services at the location was great. However, I was provided a truck with a bald inner tire on the passenger side. This tire did not have any tread and all you could see was white strings from wear and tear. Another driver on the highway alerted me to the condition of the tire and stated it looked like it was going to fly off the truck. This could have been an extremely dangerous situation for me and other drivers. I had to immediately pull over on the side of the road and get roadside service.
Linda WThis location helped fix what was a mess of a process. I setup a one way rental and picked a location near where I needed it. We arrived at 7am, the truck was there, but I could not access the keys (app problem, said no equipment associated with my order). We ended up getting the truck about 1,5 hours late, put a lot of pressure on our move.
Ron LVery helpful and very knowledgeable
Garry S | Premières impressionsIf I'm paying for services take me to my truck. Don't have me go hunt for it
gary SOnly had one problem
davon l | Expérience généraleJust give them the same friendly service as I received and that should do it thanks for the experience 😀
Julie LMoved for the first time in twenty years. My experience at this location was fantastic!
gary SThe staff made pick up and return painless and efficient. The truck was clean, and in great mechanical shape. Exactly what I needed.
Zachariah WHave equipment already in vehicle. Answer the phone after my rental when I have additional questions instead of sending me to the call center. Make sure vehicle headlights and etc. are working properly before renting out. Make sure.yoy disinfect smelly odors out vehicle before renting out.
Ayanna SThe staff are excellent. They are always helpful and fast! I love this location
Kendra C | Expérience généraleI still have a storage unit at this property. It's always clean and it has a public bathroom that is always nice and clean.
Essie D | Expérience généraleGood job
Gerald EI was given a smaller truck than I requested. Had to make more trips . I believe I was charged for the larger truck . The online sign in is complicated
Tammy FI experienced a problem not able to acces my storage on move in wasn’t able to move all my things
Ronnell W | Premières impressionsVery polite staff .... Brendan walked in the rain to my unit to show me how to work the card reader. Offered him a ride back but he declined with a smile. Kudos to Brendon for going that extra mile with a smile.
Dee D | Premières impressionsThe staff is what made the storage experience the best. You can always find a nice clean place to store your things, but it is the human interaction that makes the difference. I appreciate all the help. I was extended during a difficult time in my life of having to put my things away.
Gerry G | Expérience généralePoor communication
stephen h | Expérience généraleWill rent again thank you
RAYMOND D | Expérience généraleStaff is great very helpful and very supportive very professional people
Dana M | Premières impressionsI think I would have had a better experience if you all actually employed people that cared from the vice president all the way down to the management at 10 Mile and Dequindre sorry if honesty offends people but just because you own something doesn't make you God and the 10 Mile and Dequindre facility was overrun with laziness roaches filth and people living out of the storage units not to mention the people that work there using gasoline powered blowers that are illegal in Michigan stinking up the whole facility like gasoline I can go on but it doesn't matter because I'm out of the facility and I wouldn't recommend 10 Mile and Dequindre to nobody not for the headache that I went through for the amount of money that I had to spend on re cleaning everything yeah U-Haul should be reimbursing me and thanking a person like me for pointing out a lot of the trouble in that facility
RONALD J | Expérience généraleI have one storage unit already and needed another one. I just like to recommend that a guest is notified when forgetting to break the seal on the assigned unit and adding the lock. I forgot and my unit was sold.
Essie D | Online Move InI had unloaded all of my belongings out of the truck to store into my unit just to learn that the unit was already occupied. I was given a second unit however, I was overcharged because there was a pole in my unit and that was not the one that I signed up for on my way out after storing all of my belongings, I saw a roach down the .
onneatra s | Premières impressionsVery nice staff and facility
Essential D | Expérience généraleNice Staff. Kobe F. And General Manager very nice guys.
Essential D | Premières impressionsI was told if I moved out on due date that I would still b charged for the full month, as I explained to the agent I moved everything out on 24th but did walk Thru on 25 so is that satisfactory to no charge for oct.
Linda R | Expérience généraleThe best customer care from Kirk
Lorri B | Expérience généralePoor customer service by the white Male manager on shift the day I politely complained about the liquid getting into my unit from the people stripping the floors. His response was "IT IS WHAT IT IS". I contacted David Miller after the poor interaction with the shift manager and David was kind and sympathetic. I appreciate that but the way the manager handled my complaint was unprofessional. It wasn't just the comment, it was his overall handling of situation. Sorry but I will look elsewhere in the future. Other than that..the unit size and availability was satisfactory.
randy h | Expérience généraleCompletely satisfied
RICHARD H | Premières impressionsNever clean trash soon you come in the storage no soap in the bathroom
Tatiana c | Expérience généraleMerci
Aileen J | Premières impressionsCould stay open maybe 1 hour later in the summer
Ernestine G | Expérience généraleAll in all really good
Eugene C | Premières impressionsMerci
Oriana W | Expérience généraleVery helpful staff.
george P | Expérience généraleThe unit I originally picked was too small staff assisted me with another one.
Janet R | Online Move InNever have the equipment you want reserved.
Kendell W | Expérience généraleThe storage facility should be accessible 24/7 via key card
Derek B | Expérience généraleI tried to explain my husband had a heart attack and that I did want to pay off my storage and yet they sold it for 40 dollars and expect me to still pay the balance I will never use uhaul again my kids lost everything over it as most of the items in the storage were my kids things and of course all of my families memories
Christina M | Expérience généraleThanks for all your help in my time of need
Toni W | Expérience généraleLove the staff
Daryl P | Expérience généraleThe only complaint I have is when I went to check out there was only one attendant and I had to wait quite awhile
David F | Expérience généraleThere was some kind of an oil spill in my unit when I opened the door, but one of the girls came immediately to clean it up and everything is fine !
Lynn J | Premières impressionsI have had an absolutely great experience!
NORMAN L | Premières impressionsJavante and the rest of the staff were excellent I'm very happy customer
Bruce b | Expérience généraleThe employees are always kind and helpful to me! The facility was always clean. They could use a couple more dollies, but overall excellent storage space.
DAMIAN B | Expérience généraleEverything was perfect
joy L | Expérience généraleThey're Very caring & concerned about their customers 🥰
felicia l | Expérience généraleThe experience was great until I broke my key in the lock. I don't know why the lock wouldn't open. The policies caused me to have to go back and forth and take off of work to get the situation handled. A lot of the visits I was waiting for nothing because nothing could be done. I ended up paying for 2 additional months of storage than I needed. Finally things started to progress. However I got a lot for fees. I stressed heavily over this. I didn't have access for 3 months to things that I really needed or wanted. That money felt waisted. In the very end I ended speaking with an employee who was more that helpful. She called all parties needed and brought things to a swift and smooth end and I didn't have to pay for the 3rd month of the drama or the month I was heading into. Simply a close out fee. Once there to close my account. Systems were of course down and I waited around for an hour so I end up settling this whole thing for Zero dollars. Which I'm grateful for. During my move out however I did get locked out of the building with my things still in the garage. The after hours help did not answer but customer service pulled through. I am so relieved not to have to use them again. It was traumatic for me in the end but before hand it was ideal. All of the employees we kind. Even if they couldn't be helpful, they were still respectful I almost wanted to apply to work there in that atmosphere.
Bianca B | Expérience généraleVery pleasant always friendly and accessible
TONISHA L | Expérience généraleI have things missing and damaged from my storage unit i pay for a climate controlled unit for your pipes to leak on my boxes and damage quite a bit of my things. Macomb storage is way better than your location I would never ever recommend this storage not even to a homeless person.
Raelynn B | Expérience généraleNice staff and great location
Essie D | Premières impressionsPatient, professional, considerate employees. I'm a senior citizen and had a very good experience with uhaul. Thanks
Darlene J | Expérience généraleVery good people. Well trained and polite. Very patient with me. I'm a senior citizen. Thanks uhaul for the wonderful experience.
Darlene J | Premières impressionsVery nice and helpful staff.
Myles B | Premières impressionsI'm having hard time getting my deposit back
lashenea s | Premières impressionsNot enough employees, counter people was leaving front desks to get propane and other things?? Leaving a line of customers for to long..way to long..that was on a Monday Saturday the line was out the door with 1 person at the desk??? Need more help!!! To keep up with customers coming in..not all people know how to do everything on line.
Irvin H | Expérience généraleI was given a defective lock and on a day we were there to move stuff i was denied access
evlynn B | Expérience généraleJake and his staff was always helpful and great to deal with.
JAMES S | Expérience généraleBeing short staffed, Mr JaVante Coleman handled the vast number of customers exceptionally well, including phone calls. Patience and understanding on both ends was evident and Mr Coleman serviced each customer with a smile
Barbara M | Premières impressionsmy billing is on the 16th. I moved out on the 16th. But my closing bill stated a payment you all took out. The young lady stated it wasn't a bill. I need clarity. She was a nice young lady. But I still need to know. I'm planning to come BCK Friday to see
ALBERT H | Expérience généraleOffice staff were great and helped out when I needed assistance.
Alexander U | Premières impressionsCould use more help at the desk. Check in and rental
marcie r | Premières impressionsWait time for service was a little long as there were quite a few customers waiting and there were only two staff.
JOHN M | Premières impressionsAlways professional and clean at this location. Always felt it was very safe in the space.
gabrielle R | Expérience généraleThe staff is very knowledgeable, helpful and courteous.
SHANDRA L | Premières impressionsI never had an issue, all went well.
kenisha g | Expérience généralei already referred a friend and also i enjoyed being a customer with you guys thank you very much ❤️
Delicia R | Premières impressionsThe staff is excellent. Friendly and knowledgeable. Just a great experience at a stressful moment for me so thank you!
Matthew W | Premières impressionsKeep up the Good work
constance j | Expérience généraleMy apologies that we didn’t end with you guys being paid like you should have been but we will get that straight soon
CARL J | Expérience généraleBien
Corey B | Premières impressionsOh my God this manager Jake and his crew were awesome !! They were informative, friendly, efficient and this location at 10 & Dequindre is ran soooo smooth. I was so happy at how friendly and professional they were. It was the am crew that I interacted with. Will definitely recommend this location to anyone in need of storage.
Jacqueline K | Premières impressionsClean .and best I ever had
Martin K | Expérience généraleGeneral manager was super friendly
Suzan M | Premières impressionsThe staff and management were excellent at this location. Everyone was extremely professional and polite. I only gave 2 stars because there were mouse droppings all in and on my boxes and belongings when I moved it out of the storage. It was extremely disgusting.
Sherri M | Expérience généraleI will use this place again if needed. Thank you staff.
kim l | Expérience généraleI am glad to see this business in the area. Lots of options for size and well priced. The best is the amount of hand trucks sooo helpful.
Gail G | Expérience généraleI will recommend it for every one ,really they did perfect Job
GELEEL E | Premières impressionsI rented two units from this location for several months. Most of the account set up was done online. When I recently tried to reach the manager a few times to discuss my account it was difficult to reach him directly and when I left messages with the general customer service line to have the manager contact me, he did not reach back out to me.
Samantha J | Expérience généraleI absolutely love this Storage.. Friendly knowledgeable Staff... Very convenient access hours.. Wow In amazed at the 24 hour access as well.. Please inquire...
Andrea N | Premières impressionsThank for your service
HARRIETT W | Expérience généraleEmber was extremely helpful, it's good to have someone like her on your team. She made my day better.
Lamyia W | Premières impressionsClean, plenty of parking, easy access to my unit with multiple free carts to use were all very helpful.
THOMAS G | Online Move InThank you Guys for making my storage stay pleasant ,It was my first time the staff wasALWAYS awesome 😎
Shirletha A | Expérience généraleI like the storage facility it's nice and clean but I think it should be a little more storage room..
Frank W | Premières impressions