Good service
joseph danielsCustomer Reviews for U-Haul Moving & Storage of Odenton
Testimonials From Recent Customers
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Excellent service à la clientèle
Sharon TuckVery friendly and professional staff made this MUCH easier than expected.
Jeffrey SolidayThe experience was great. The people at this location were friendly and helpful. The van was clean, and the process was seamless. Will definitely rent from this location again.
Chris KanieckiI love this site, the employees are very friendly and knowledgeable about their product..
wayne sewardWe have used Odenton U-Haul 8-9 times in the past (3) years and have never been disappointed. The staff has always been friendly and professional.
Daniel MortimerEverything was great, polite and very helpful
Mary GrimmThey are always willing to work with you and close a good deal!
Jeffrey ParmelyFrom pickup to drop off all went well. Both staff members were very friendly and professional.
Daniel MortimerGreat customer service from the beginning of my rental till the end. So good I used y'all again the next day.
DAVID WALKERAll the Staff are friendly and kind.
Adio Powell | Premières impressionsNo changes needed at this time.
Anthony McDuffieEasy rental and return.
DAVID WALKERIt was a great experience! Thank you so much.
montrell storyNothing….the service was excellent
Jonathan JoyceGreat experience!
JON LANENGANothing, I was very pleased with the overall service.
Tyree RoyalEveryone was nice friendly helpful and very organized. I was in and out in less than 5mins
Chintillia BrooksMy entire experience, from pickup to drop off, was very good. Michael was a pleasure to work with. The only thing I would recommend is making it more apparent on the location's website that they rent trucks. That information was somewhat hidden. I got the feeling that all the location did was rent storage space and moving supplies. I had to call to make sure they had trucks available. Other than that, everything was great. Merci.
Chris McManesVicki was great, she help me out and ensure my reservation was complete and I had everything I needed.
Tiffany HarveyThank you, great service at the counter and vehicle in great condition
Robinson CruzMilitary discounts on rentals. Secure Customer Parking with access code. Staff was very friendly, patient and accommodating.
RIZA MYERSgreat staff.
Gerard WilliamsFriendly Staff!!!
Steven LaneThe gentleman who checked me in in the morning was very nice and helpful- 5 stars for him. When I returned my rental in the afternoon it appeared that two people were working but neither of them was interested in checking me back in and getting me on my way. I had to go into the office to drop off the key and the man behind the counter just said I can email you the final bill. The next morning, I got a call from the location asking when I was going to return the rental- nobody checked the truck in!
Jason EellsHe was by far the most amazing of all employees i dealt with
LOUIS ANTONELLI | Premières impressionsErin was a great help. He is professional and well spoken. He explained everything really good. Keep up with this customer service.
wardah syedWay better than many locations I have visited, parking is limited but available. Vehicle was very clean and provided dolly cart and moving blankets if needed before being requested! Will use this location for my next move!
Michael MacneilFriendly, efficient, and good equipment. Hard to ask for more.
Wayne DavisI was happy they accepted my uhaul without hassle, Said I would not be charged a fee then received a large bill afterwards
Brooke BarraAlways have good customer service here with Aaron and Mike
sharon elliotPicked up a van at 12:00 noon. The associate working at the desk was very helpful and professional. Very satisfied.
Michael GrossRental associate was very kind and helpful
bryant thomas | Premières impressionsBest place to rent and great customer service
Emmanuel DuworMobile check in very slow. Not worth effort.
Michael TineThe gentleman that connected my trailer was GREAT!
JASON A SPAEDERI had my storage space for 2 1/2 years and all I could say is it felt like I had a private apartment. It was clean, safe and staff were very friendly and helpful. If I had to use a storage again it would be here. Thank you for making sure my valuables were safe.
Maria Alves | Expérience généraleI'm exceptionally please with the service I received. I rented a storage for the past 2 1/2 years and it is well maintained secured and clean. I am so happy I chose UhAul
Maria AlvesAlways professional and willing to go above and beyond to help.
Caddell BachelorIt was up in the cut (a real dead end street) 😉 but the staff was a nice, friendly gentleman!!!
Shirelle BriscoeI do wanna say why has every U-Haul I've ever rented (and there's been many) have the check engine light on? I mean I don't really care cuz I've never had issues using my rental I'm just asking for a friend lol
Amanda PorterThe key code system is antiquated and was broken majority of the time I rented storage space. Office staff shouldn't have had to stop rental counter work to unlock or provide new key codes. This was a huge problem and dissatisfaction with U-haul corporation.
Tina Long Williams | Expérience généraleGreat place to get the equipment I needed. Very pleasant staff. Would definitely recommend this location to others.
MICHAEL FOXEverything went smoothly. There was reasonable signage to find the location and exact door to use for the office for the rental. I had not reserved a vehicle online, but there were a variety of trucks visible and the employee guided me through the choices and options well.
bridget foleyNothing, everything was perfect.
Geraldine RootsThank you for the assistance and support.
Horving RamosSystem is not capable of using paper drivers licenses, which are very common for people following the law and changing their license to their new state as soon as possible. Your system punishes people that follow the law and is unacceptable. Need a capability to enter a driver's license number manually instead of using your inferior scanning method.
Martin JenningsS.O.
GARY TANNERQuick and easy for pick-up and delivery. The only thing i would should suggest is to look at the driver side door on the exact truck i rented. You have to slam it shut every time you got in and out.
Jorge MaiaVery friendly and professional staff. Thank you
satima syGood service and good prices.
Angel DelgadoExcellent and cordial, very professional
Jimmy BellamyJust want to thank Tavis for making the rental process easy and enjoyable. Would definitely recommend this place.
Gary NealNice and friendly staff. I was in and out in 5 minutes.
Keith HollandI had a very pleasant experience with the gentleman at the desk. He was very pleasant and welcoming. It is my families third time doing business at this location and it's always been a very good experience.
jennifer popeAlways outstanding!
TINA BAKERFor once, i don't have anything negative to say. Although there is always room for improvement, the two men that waited on us were very professional, excellent at multitasking, friendly, and made the experience a little less annoying and aggravating. I have personally been doing business with u-haul for 20+ years and although at the beginning it was chaotic and a tad stressful, in the end the men that took care of us made it a more pleasant experience.
Jessica DarrEasy and painless rental!
Michael CookThe staff member by the front desk was excellent, knowledgeable and courteous. We appreciate your services. Keep it up!
ELIZABETH CHIRWAGreat customer service from beginning to end! Unit was clean as well! Easy to access!!
Brighton brown | Premières impressionsTavis C was awesome very friendly very helpful!
Princess Guiteau | Premières impressionsMy unit had infestation of mice.
Yvonne Macklin | Expérience généraleExtremely friendly and helpful staff. Clean facilities. Excellent temperature and humidity control inside the storage area. Elevator and free/available carts for transport were a HUGE bonus, thank you!
CRAIG CHEEK | Expérience généraleMy entire experience was well above 5 stars.
Carl Dixon | Premières impressionsFacility and Staff were awesome!
John Rolley | Expérience généraleChris and Tavis are the best employees there. Don't let 'em go; maybe give them a raise. They deserve it.
Aleesea Scott | Expérience généraleGreat Customer Service checking in and out.
Imani Brown | Online Move InI gave 2 stars because the unit itself was nice. The customer service was awful. I almost wanted to apologize for inconveniencing them any time I wanted to get into the unit that I was paying for. I paid for a drive-up unit $244 monthly but was told on more than one occasion that I could not backup to my unit but to park on the side of the building and use the sidewalk (complete with a nasty attitude)to load something heavy into my truck. Meanwhile that employees car was parked in front of my unit. I was speechless and just left. It wasn't until I actually got fed up and made a phone call that I could actually use my drive up access. I encountered one helpful black male on staff but everyone else especially the black female and one white male had attitude problems and could really use some customer service training. My unit was set to auto-pay and I closed it one day after the payment for the following month was withdrawn. I asked if I could get it prorated and was told not for my unit. The larger unit are always in demand especially because it's next to a military base, I'm sure there is a waiting list. I wish that I had a better experience. I still rent from Uhaul but in Annapolis and the experience is completely opposite.
Yolonda Potter | Expérience généraleEmployees were helpful. $10 for $24 hour access is a scam.
Matt Vanbuckenberg | Premières impressionsMove in over 20 years ago
ROBERT RINEHAMER | Premières impressionsThe manager of this location is the absolute best.
latarsha burnett | Expérience généraleStaff was very helpful, everyone said hello. The manager answered every question that I had. I have been past a few uhaul storage and they weren't as clean nor as nice that's way I traveled the Xtra miles to this one.
KERRY BURKS | Expérience généraleSupport outstanding!
Jose Verdejo | Premières impressionsPros: The overall Uhaul personnel were very helpful Cons: I had to have 3 points of contact to rent a storage unit, weird and inconvenient, the unit itself was pretty beat up and ill maintained and it was very expensive. The recommend should have a maybe option, despite these issues it's more up front and less predatory of a business model than public storage.
Joseph Rescott | Premières impressionsExcellcent, friendly, helpful and courtesy staff All are Awesome!! im going to miss them.
Shelley Veyera | Expérience généraleThank you everyone
Rosa Miller | Expérience généraleStaff was great and facility was perfect
Denise Washington | Expérience généraleElevator didn't work properly wouldn't go up or down. You will get stuck in the elevator for 15 then the doors would open. And the lady that worked there was too high to work, she had no idea what to do. Other then that it was great.
Shaun Hart | Expérience généraleI decided to vacate my storage to go to a facility that will wirk better for my needs. My unit was paid up for the month, until Oct 28th. I vacated on October 1st. To not get any sort of a refund feels like robbery.
Fermena Taylor | Expérience généraleThe staff was super rude and didn't want to do their job the entire time. From the moment I walked in they said they didn't have my unit. Luckily I had my proof of holding the unit. Then she wanted me to do everything myself on my phone. I wasn't get good cell phone reception, I had to ask if she could just register me since I'm here in person, that seemed to annoy her and when the process was done, I was just sitting there…. I had to ask am I all set?
Jaime Polluch | Premières impressionsElevator was malfunctioning.
Richard Burroughs | Online Move InA lot of my things got damaged while they where in storage do to water damage and mold.
Lakisha Bailey | Expérience généraleThe lady that works the was high and couldn't function. So I had to come back 2 days later to get everything situated.
Shaun Hart | Premières impressionsI didn't catch the name of the guy who helped me, but he was extremely helpful and friendly. This was especially nice to see after a long day on the road.
Spencer Mays | Premières impressionsThe staff were always very helpful and knowledgeable.
Kenneth Trepeta | Expérience généraleThe best I have known for a long time
JEREMIAH JOHNSON | Expérience généraleThe staff was very helpful and on point. The whole experience was flawless. The pickup and drop off was made easy by a very well trained staff.
Daniel Mortimer | Premières impressionsI have rented from several different U- Haul locations throughout my lifetime. This location is hands down the best I have ever rented from. Thanks
Gregory Bishop | Expérience généraleMy experience with the PREVIOUS Staff was that they were Struggling without Management's Support. I had to contact the Regional Manager in order to REACH the "Site Manager" to resolve our communication differences. The Gentlemen that were there are NO LONGER THERE!! They were BEYOND HELPFUL!! And I met one in a STORE- he was SO HONORED that I remembered him. In conclusion, I WIlLL be "saving" this for Future Reference/Need.
TERI HOPKINS | Expérience généraleVery good. Thank you!
THOMAS GREENE | Expérience généraleThe experience I had regarding access showed me its important to clarify when the "Rent of the Unit" can/does have access because, if you don't, you will find you can't access until the next business day when the office re-opens. This was going to be our fate until we got a Customer Service Supervisor to assist. We had paid to have access after office hours but it wasn't visible for some reason to the Customer Service employee until the Supervisor was somehow able to dig further and find it. Our opinion is that all Customer Service employees should have been able to see the access level.
CECILE COLEY-GAYLE | Expérience généraleThe staff was a bit rude as I was told conflicting information from a staff person at u-haul.com regarding payment. She didn't make herself clear that I was getting my FIRST month free rather she said "you get a month free@. I had a very stressful day as I was relocating the next day so I had many things to do. All in all, it went ok.
Yvonne Macklin | Premières impressionsThe last-minute notice to pick up a truck 50 miles away sucks. But the customer service representative gave me 100 additional miles.
Lisa Ford | Premières impressionsHad a wonderful experience with the staff at this location! They do amazing work and should definitely be praised. Both Tavis and Megan really made my state-to-state move so much smoother and pleasant. HOWEVER I have two major criticisms. 1) Management needs to fix the address and directions to this location. It took us an hour of driving around to finally find the location. If we followed the address and directions given by U-haul it takes you to the middle of a traffic circle and states that you have arrived. When I called the the U-haul # I used to make the reservation they were not able to help us navigate. When I addressed this concern with the office employee they said it happens often with new customers which is disheartening because it means it's been an issue for a while. 2) The lighting in the back where my storage unit was located did not feel safely lit. I could see the functioning cameras of the location in the office so I felt some sense of security that the office staff was watching but it felt creepy, dark and isolated. I was scared to go on my own even in the daytime. Besides those two negatives I had an easy and pleasant experience. Merci.
NAOMI HAYWOOD | Expérience généraleTravis is a pleasant person. Always helpful and smiling. Also thank you to manager Felicia for under when I had a family emergency and couldn't get my payment in on time. I appreciate that too. Overall, very nice staff at Uhaul.
valerie townsend | Expérience généraleMy experience was great and I would definitely use this facility again. The only small issue I had was, the elevator in building two is not working properly. The door opens and closes several times before finally taking you up, or down. Please fix that. Other than that everything was great.
ANTONIOLAMONT HYMAN | Expérience généraleThis place employees are frauds ....
ROBINSON JULIE | Expérience généraleI didn’t actually store my items there but the attendant on site was very helpful
Shannon Wells | Online Move InThe lady on site was extraordinary. She was very efficent and knew how to process our reservation rapidly. She is a wonderful asset to your organization.
Ernest Palmer | Premières impressionsOur initial data we came to store our things we had a sales representative who didn't seem to know anything about the units and their sizes and rented us a unit that was way too large. Because we were using movers to move us in we had no way of moving the storage to another unit later. We ended up paying $230 monthly for 11 months. We even had the wrong info given to us regarding the storage place closing hours where we were originally supposed to go which was Annapolis MD and so my husband and the movers went there for nothing costing us more money then finally ended up at the odenton MD location which is where everything else happened. I will never use your storage facilities again.
Keri Lee | Expérience généraleThank you for being available in my time of need! I appreciate it.
Michele Bell | Premières impressionsThe manager Felicia is amazing. Her customer service was one of the most pleasant interactions I've had at a uhaul facility. We recently just moved and were delayed a bit in our travels. So when we arrived at the storage unit our reservations ended up being cancelled. Felicia was able to find us a recently vacant unit of the same size. She had it serviced within minutes for me to immediately start storing our items.
JACKLYN COLON | Premières impressionsThe staff is friendly and professional
HARRY EMERSON JR BYRD | Expérience généraleThe office staff members are all so helpful and friendly. I have rented a unit a couple times during the last year and my experience has always been positive in this location.
Aleta Sacksteder | Expérience généraleYour staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.
Anthony Nathaniel | Premières impressionsI made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.
Michelle Martin | Premières impressionsYour team member Tevares (I know I spelled that wrong) was AMAZING! His service was exceptional. He was pleasant, knowledgeable, kind, and a stellar representative. He managed my needs and 4 others in a seamless way! I was so impressed! Kudos! Give him a raise and keep him. He was a moving marketing ad! I will certainly engage you again and I have had poor experiences in other places with Uhaul in the same day.
Adrienne Alberts | Premières impressionsI'm satisfied with everything.
Marguerite Dinsmore | Premières impressionsMe cobraron dos veces.
Raul Delgado | Online Move InThe Young man that assisted me was very profffessional !!! Merci
Towana Tutt | Premières impressionsThe staff is very nice I will miss them all.
alvin fields | Expérience généraleThe security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.
Murtaza hussain | Expérience généraleTop tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn't know anyone was around to see. The facility and units were pretty average and what you would expect.
Tabitha Koblasz | Expérience généraleEvery interaction I had with the staff was great. They always went above to help.
Travis McBride | Expérience généraleNo complaints
Joshua Wingate | Premières impressionsGood customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!
Jasper Hunter | Expérience généraleThe manager there was great!!
HOWARD MOUNTAIN | Expérience généraleGreat customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!
Jasper Hunter | Premières impressionsDianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!
LISA WILSON | Premières impressionsI used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it's unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that's why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!
GLADYS ADENIYI-JONES | Expérience généraleOnly comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.
tanya wran | Expérience généraleExcellent customer service. Staff was very attentive and helpful. Convenient location. Lacks customer parking.
Rosa Cahm-Estrada | Expérience généraleCustomer service provided by the front desk was excellent
Chris Stoop | Expérience généraleEverything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.
Shanell Johnson | Premières impressionsThe young lady who was on duty was awesome! Very helpful and friendly. Great personality. Thank you.
Rosa Cahm-Estrada | Premières impressionsGreat Staff! Helpful with my move in and move out. Kudos to the team!!
E'Meka Davis | Expérience généraleMegan and Diana were awesome!
Steven Hasty | Premières impressionsThere was construction taking place and there was concrete dust in my unit.
Robert Pearre | Expérience généraleTavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I've never received such great care from UHaul or any storage company, for that matter.
senaida muric | Premières impressionsThe GM and staff are great and above and beyond to help. Facility is clean all the time
Norman Miller | Premières impressionsExcellent customer service and extremely professional. Mr. Tavis Crockett went beyond the call of duty to assist me when I move my stuff into and out of storage. Also, Meagan was really helpful and making the process simple for me to rent a van when it was the last few hours to move and secure a van. I am appreciated for their team and individual effort. I would recommend this location to everyone I know.
Junior Harris Iii | Expérience généraleNo comment
Jaclyn Hollidayoke | Expérience généraleFelicia is very rude and doesn't keep her word. When the card access wasn't working, she stated she sent a letter to let customers know. I did not receive letter and was unable to get into unit. I also went to unit and elevator wasn't working and lights were out. When asked when would this be fixed, was told she did not know. I asked would customers receive a credit since she was unaware when the lights would be on again and the reply was no. She also stated that I should be able to see because of emergency lights. I stated that I could not. She stated that she was again unaware when this would be fixed and said she would call me. Never received phone call. Due to all of this, I moved to another facility and closed my account with UHAUL.
Shelby Dunn | Expérience générale👍🏽
DON NELSON | Expérience généraleProfessional on-site staff.
Samuel Bringhurst | Expérience généraleThe staff was great. Always helpful, friendly. Megan was the best. It was easy and convenient.
Christina Kunde | Expérience généraleVery pleased with the storage facility as well as the staff at this location.
Jacquiline Smith | Expérience généraleFirst time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.
sarah winter | Expérience généraleClean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.
ALLAN BILLE | Expérience généraleVery nice facility
Rhea McCook | Premières impressionsThe system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experience
Rachelle Beasley | Premières impressionsVery good service through the whole time I was renting
Christina Loftus | Expérience généraleTavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.
Jania Tucker | Premières impressionsI appreciate all of assistance given.
Tureana Dash | Premières impressionsI'm very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!
TERI HOPKINS | Premières impressionsI highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!
Rebecca Acheson | Expérience généraleAlways great service
Linda Williams | Premières impressionsEveryone I delt with was very nice and helpful.
alonzo holloway | Expérience généraleExcellent customer service, very detailed and knowledgeable staff.
CADDELL BACHELOR | Premières impressionsEach time I needed U-Haul's services, everyone there made my experience very pleasant and stress free. The customer service was superb.
Colonel Elder | Premières impressionsCould not ask for a better service, great group of people running this location
Kelsey Rohrer | Premières impressionsExcellent team work
Terria Tucker | Expérience généraleGREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF
mark mackall | Expérience généraleGreat professionals and very friendly
David Anthony | Expérience généraleQuick processing and truck was as contract said.
Jim Anderson | Premières impressions11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!
jeanette jump | Expérience généraleNone.
Francia Thomas | Expérience généraleOutstanding customer service by all!! After driving nearly 2 000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!
David Anthony | Premières impressionsNa
Vernon Strayhorn | Expérience généraleNice people
John Brandon | Expérience généraleThis facility is clean, friendly, attentive and very helpful. I'd recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!
Binx Akers | Expérience généraleFor both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.
Melvin Williams | Expérience généraleFacility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.
Alycia Craven | Expérience généraleFelicia is awesome
Evelyn Wilson | Premières impressionsAwesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.
KEVIN LARKIN | Premières impressionsKind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors
Shayla Smith | Expérience généraleThe staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks
James Rezba | Expérience généraleOdenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.
JILL BRAWNER | Expérience généraleRight off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.
Charlene Hubbard | RéservationGreat customer service. Nice clean facility.
Jeffrey Harmat | RéservationGreat service!
nichole bradford | RéservationI didn't use this,. I hope it was cancelled.
Susan Fox | RéservationNo additional comments.
KATHRYN MIDDLETON | Expérience généraleThe facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.
Holly Mcintyre | Expérience généraleNone.
Dawn Wormack | Expérience généraleThe question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating
ROBERT KENNEDY | Expérience généraleThe service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit
Nelsa Watson | RéservationThe General Manager went over and beyond to make sure I was satisfied.
michelle patterson | RéservationThe indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.
ALEXANDER EATON | Expérience généraleExcellent customer service during check-in. I was very pleased by the staff's professionalism. Merci.
Vincent Camacho | RéservationSame trash outside elevator for two weeks.
Neil Inabinet | Expérience généraleLove it. Everything was as expected.
JOHN MCCLIN | Expérience généraleStaff has always been so professional, and that’s really appreciated!
KIMBERLY MACK | Expérience généraleI better not comment
Julio Tatis | Expérience générale