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shawn sCustomer Reviews for U-Haul Moving & Storage Of Ogden
Testimonials From Recent Customers
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I was especially pleased with how quickly the return went. I drove in, a guy unhitched the trailer, and that was that. I drove out in a minute or two.
Phillip BFriendly and noligible employees very helpful with all my needs
DAVID DAnswered all my questions and helped me in making decisions for my new hitch that I am happy with. They did a great job at the installation as well. Top notch.
JEFF FSlow at first only one staff member. it took 15 minutes to get checked in but it got much better after that. Thanks
Rick HKeep the price cheaper .
Bonnie LHeather is very helpful and she has a great disposition and helps with the process
Sharon V | Online Move InNever enough employees working at this location. Long lines. Dbl booking on truck rentals, blaming it on the computer!
Marsela DLimited staff. Had to wait even though had reservation
Dean HIts ridiculous that the website doesn't work customer facing. How can we add pictures that you require if the website wont work
Tyler RUhaul transmission issues
tate kI had made a reservation for a pickup truck, but it was broken. Jeffery B switched my pickup to a small truck and let me keep the 0,89 per mile because of the issue. He was very busy, but was so nice and helpful.
Michelle BI had a reservation and the pickup process was still extremely slow. You need more than one employee checking people out on a weekend morning.
Ryan CJust keep doing what you are doing, excellent service!!
Carolyn LHire more employees to cut down the wait time in the store. And a little bit more training for online check in would be helpful. I had a reservation for a truck, when I reached the location I had to go inside because they had given my truck to someone who had a simular name. I had to wait 30 minutes in line, there was only person working the counter.
Linda OHire more help would be a plus.
Edward MNo problem dropping off the truck here. They were friendly and courteous.
Craig KThank you for your service and being careful with my really nice car.
John BI got charged for damages that I didn't do. Mind you the truck they rented out to me got there 5 mins before they gave it to me so I'm sure they didn't properly inspect it. Will not go again
Megan LRented a trailer to transport new cabinetry during a rain storm. The trailer leaked profusely and destroyed some of the custom cabinetry.
THOMAS BUnfortunately the system was really slow and the truck they gave me had a bent hitch. We had to go through the whole system thing to get another truck which wasn't as nice. Also I had to go to another location to pick up my tow dolly. I was charged nearly 300 more then my reservation was quoted. Then the guy at the Layton store gave me the wrong tow dolly because they had to do something wired at the Gilbert store to get me checked in.
Juan G2 people working, neither wanting to be bothered with customers. I had to ask the woman at the computer to help me on pick up of the truck. She seemed put out that I had asked. Coffee and a bagel were more important than her customers, apparently. On return, I was told they were too busy to check the truck back in and to do the after hours check in online myself. There were no other customers in the store either time. This store has horrible customer service.
Heather CThe truck was filthy inside and out - had to take it to the car wash and wipe down the inside it was so sticky! Also had to winded the inside and outside of the windshield just to be able to see
Kara RYou did so well I would recommend you to anyone that ask me everyone went out of their way to help accomplish what I needed thank you very much
Alford OThe truck was filthy inside. I spent twenty minutes cleaning it. Everything was dirty and sticky.
Robert EI got charged for a damage/scuff that i did not make. The app wouldn't let me post the pics of the damage at the time of pickup of the van
Austin MGabe was great! I had to reschedule and it was not a problem. Gabe was very helpful and knew his job well.
Jay AThe mobile app is terrible. It timed out while I was searching for the truck I'd been assigned in the parking lot and then wouldn't let me get the truck. I had to spend an extra thirty minutes in the store to resolve the issue. The drivers license and photo of the customer should be requested at the time the reservation is made, not when the vehicle is picked up. I shouldn't show up for my vehicle expecting to be able to be in and out when in reality I have to wait for an agent to approve my reservation.
Jake BStaff was awesome truck is clean only thing that sucked was does not have cruise control sucks when ur moving states and no cruise control but other then that A+
Evan lWe had reserved a spot for a travel trailer at the Clearfield Utah location using the app/online only to learn when we went in to pay that they were in the process of tearing down the covered trailer parking to make room for more storage units, I believe I heard them say. The app/online reservation system was not updated to reflect that. We were very apologetically referred by the Clearfield location general manager, after calling ahead, to go talk to the Ogden location general manager with the understanding that they only had an uncovered parking spot temporarily until a covered spot opened up. The self-important "gentleman"' manning the counter/computer without referring us to his general manager very rudely informed us that: there was no spot available, had informed his general manger that there was no spot available, our only recourse was to call the Ogden location every week until a spot opened up, and sent us on our way to look elsewhere. Looking on their location map in the app and on google earth there are three RV parking spots next to the building. The next morning the general manager of the Ogden location called to let us know that a covered spot had indeed opened up and asked if we would like to take it, we happily said that we'd like to take the spot. Turning a not very good situation into a very good one.
Richard O | Premières impressionsGabe was great
Jay AExcellent staff and skills
Jeff PWhen I handed my debit card to the clerk, he said that you don't accept gift credit cards. In fact, it wasn't a gift card at all, it was a debit m/c card I've been using for over a decade from my own bank. I mentioned it was the same card Uhaul accepted to hold the reservation from the previous day by another clerk. Nothing against today's clerk, he was just going by what the computer was telling him. I did use another card I had, but sure seemed silly your system thought my daily debit card (which Uhaul actually accepted previously) was a gift card. Otherwise, everything was on point.
corey fEverything was perfect
Jose GThe guy at recieving dropped the trailer behind my car and walked away from it w/o securing it so Wind blew it into my car. The guy didnt know he needed to take my hitch that i rented, so had i not asked about it; i would have drove off with it.
Lorna VThere were some items left in the truck from the previous renter. The lock they put on the back would not open with the key I was given. I had to go back and get them to unlock it. The gas gauge they mark on the receipt was way off, by almost a quarter of a tank.
Randy H😋
John SLots of supplies and lots of equipment available, definitely a great resource
Shawn CTried to return the trailer through the app but it wouldn't work because every time we tried to input the security code it said it had expired. We had the same problem when we were trying to rent the trailer. The app needs to be fixed.
Claudio SIt's less busy if you rent during the week. Saturday is very hectic so you should expect to wait unless you do the truck share. If everyone would do their reservation online and then the check-in with the photos of their driver's license it would speed things up. I can't fault the company when swarms of people show up at the same time. The employees are super nice.
BARBARA RThe guy who checked me in literally lied and told me my reserved storage on the first floor was gone. But when I needed another storage unit as my truck had more than the other unit I had to rent to storage units and the guy lied told me there where no space available on ground level. Obviously was a lie. I am thankful I had my screenshots of my reservation.
Terry H | Premières impressionsThe fellas helping at check in were outstanding!
Andrew GThe guy that helped me was very rude
Joshua NShe was very efficient and helpful!
John B | Premières impressionsI returned day early and you charged me for 3 days extra and had to wait an hour for check out and and check in and they didn’t check return correct
Reagan PTook the truck back to Montana sheds
William SI went on busy days Saturday for pickup and Saturday for drop off, it was busy so I had to wait a few minutes both times. The employees were helpful and pleasant to work with I don't think you need to change anything
Matt MThank you! Good job!
Olexiy GTonya was so great to work with when my husband had an emergency health problem. It prevented us from having keys to the truck. She came up with a key and was nice enough to be concerned about us as people and not just a business number, so to speak. The staff was equally friendly, helpful and kind. So GREATto work with people who have a HEART. Thank you Tonya and your employees for helping me have less stress during my husband's dramatic ordeal!!!!
Arthur Bna
Tim WS.O.
kevin aKeep doing what you're doing.
Charles DThey were very helpful in store but the phone system was some what of a joke trying to get a real person to help
Jennifer WGabe was awesome!
Jim MThank you. Love all of your employees
Dawn C | Expérience généraleGabe was beyond accommodating and I would highly recommend him to everyone needing his services. He was constantly communicating with me to update me on the install and timing for delivery of parts ordered. He went out of his way to get the install done ahead of schedule allowing me to get on the road. Couldn't have dreamed up a better installation experience on the not so typical towing vehicle. Thanks a Ton!
Chris SThey were great to work. With
Fritzi MI requested a receipt upon dropping off the rental, via email, and have not received it as of yet.
Martin BIt said that if you do everything online you would not have to wait. I did and still had to wait. Best to be a little more clear on what not have to wait in line means
Mark GMorning shift there were a bunch of people working, come back to drop off they have ONE person. I dropped off my U-Haul and was told I would receive a email regarding the final bill. I dropped it off Saturday at 2 in the afternoon still haven't received anything. This place really needs to step it up.
Ryan FHrs of access not realistic for someone who has a small business
BLAKE G | Premières impressionsFriendly and great customer service Very satisfied
Ofelia M | Premières impressionsD was very helpful. Great service.
CHARLOTTE B | Premières impressionsExcellent excellent
Juan O | Premières impressionsOne of the older ladies with the glasses that works there needs people skills, she is not friendly or ever happy at all. She speaks to some of the employees really rudely. That is the only bad thing that I noticed from there.
rosie h | Expérience généraleMade a reservation and was given the wrong unit upon arrival. Changed units and it was literally a 4x8 when I was told it was a 7x10. Called and cancelled my reservation and they said they would refund the month and did not. Had to jump through hoops to get money back. Frustrating.
William L | Online Move InYour staff was extremely helpful and stuck with me through a stressful situation and worked with to find the best solution. Thank you UHAUAL!!!
Holly S | Premières impressionsI did NOT like the fact of a female employee questioning me about if I am new there with U-Haul as a customer and what unit I'm renting. Does utah employees always have the concern of harassing each and every customer that enter and or exits the facility! Very rude ,other than that , everything else is great. Thanks
Michael G | Premières impressionsThe only issue with doing it online is they don’t credit my military status.
Mark F | Online Move InGood pricing
Richard P | Expérience généraleEveryone is very nice and helpful. Until I did a settlement. In one day my fee went from 94 to 144 then 259 the next day. That is ridiculous uhaul is a huge company and don't have to tax people that hard. So I did a settlement. But they didn't say on w I did that I wasn't allowed in after hours. They would only unlock it while they were there.i wasn't allowed to use their garbage receptacles.as sonn as I signed the settlement papers I was treated like a criminal and that is not right I don't think I want anyone I know treated like that
Randi R | Expérience généraleLove the free area, love the carts , like the lights and the inside part of it all
Terri V | Premières impressionsStorage rent kept getting raised and we could not afford this unit anymore. We found another unit somewhere else that was bigger and about $50 less per month.
LaVonne L | Expérience généraleHighly recommended
Rick K | Expérience généraleThey have always been great to me and I have used u- hall for all of my moves even from coast to coast thank you I-hall
Sarah C | Premières impressionsServed my needs well
Randall T | Expérience généraleNo one answered the phone when I tried to reserve -- several times. Had to reserve through website which was confusing and customer UNfriendly, even for someone who is fairly computer savvy. check-in process was a hassle with everything having to be done digitally through smart phone. Didn't get my contract,(can't find where to print it out), received no receipt for payment, and can't get your customer service reps to answer my questions since they're not on location.
Brent H | Premières impressionsI like the security and the controlled climate.
Cathy R | Premières impressionsThe place has sketchy people in it alot of times but i guess that's the type of people storage units attract.
Eric O | Expérience généraleEveryone was great on helping me with the U-Haul truck and the storage shed!
Jodie V | Premières impressionsReally good service
Gabriel N | Expérience généraleDon’t text people asking for a review.
Matthew P | Expérience généralePrices were too high. They went up too often and most people that work there didn't know what they were doing.
Benny G | Expérience généraleI ordered a storage unit online, the facility did not have available the one I originally secured, but I took what was available. I really like the facility. However as life events happen, my usage of the facility was shorter than anticipated and the management was very understanding and helpful as I closed out my unit. I'm very thankful to them.
Mike C | Expérience généraleThey were nice and friendly thank you
Donald P | Expérience généraleI know staff can't help the location, but it is in a sketchy part of town. Mike and his staff went above and beyond for me and my family truly terrific employees!
MARGARET C | Expérience généraleFriendly helpful respectful
Douglas A | Premières impressionsMerci
Larry S | Premières impressionsInside buildings were clean, RV area needs to be swept where RV's are stored. Lots of dirt and debris in most spaces. People are storing junk (old non-functioning RV, washer & dryer, and tires/rims) too.
Dirk B | Premières impressionsI was alright with the storage experience, just wish I could have had access after 10pm and that my card would've worked for the bathrooms, even though I had checked in, my code wasn't working, was frustrating. Luckily, the cleaning lady was there and let me in.
KELLY H | Expérience généraleEverything is good thank you
Annette D | Premières impressionsI Reserved A Storage In Ogden And Even Though I've Only Rented A Storage Out Of The Clearfield Location. When I Reserved I Specifically Told The Lady I Didn't Want Anything Up Stairs And She Said She Reserved Me A Ground Level Unit And When I Got There It Was Upstairs. The Worker Told Me There Was A Parking Garage By The Entrance To My Storage . When I Went Over There Big Wooden Boxes Were Stored In The Parking Space Where The Uhaul Would Fit Maintenance Told Me To Ask The People Up Front If Then Can Move It And The Guy At The Front Desk Said They Cant Move It Just Lift The Door And Cart Everything In So I Did In The Pouring Rain . It Was A Horrible Experience And It Felt Like The Employees Did Not Care At All , All Of My Boxes We're Soaked And Still Had To Walk Them Up The Stairs .
TIA G | Premières impressionsLuis is a Fantastic employee - his attention to detail is A++. - He is definitely Management Material - The storage was great, clean and perfectly cool - Luis took the time and care to show me how to Swipe Log in - leave etc. Thank you Luis for helping me😁
Michelle M | Expérience généraleJeffrey waited on me and he was so helpful and very nice and smart. He know his job. Glad he waited on me. Thank him again for me
Tina A | Premières impressionsStaff was very unfriendly. I rented for over 3 years, yet the girl that checked me out did not say anything nice or make me feel like a valued customer. That was also my experience when I checked in and when I occasionally went to the office. The staff seems to be very indifferent, bored, and cynical. The customer service was horrible and left me feeling I would never work with U-Haul again.
david m | Expérience généralethanks for the service
Jenae B | Expérience généraleI guess I should have brought this up the storage key broke off in thr lock before I even had a chance to use it I would like to know if I can get my money back on that.
Randi R | Premières impressionsThe roll up door on my unit # 1413 would never go all the way up unless someone was there to fix the roller with a screw driver. I complaned for three years and it never got fixed. I always had to have someone from the office there to open the door. We are moving so I won't have to put up with this anymore!!!! Not very good follow through from Management...
Kevin H | Expérience généraleWell oiled machine. So many bad examples with Budget, I would never use anyone but U-Haul. Respectful & helpful employees that make you feel like they're not trying to take advantage, but suggest needful things...
Charles G | Premières impressionsThe staff was helpful and knowledgeable. The security features are great and the facility is clean. The carts available for customer use were a perfect help in moving everything into my rented unit.
ROBERT D | Premières impressionsI am so thankful for how professional and also friendly every single person was during each step of my experience there. The manager communicated with me promptly if concerns arose and helped me from the beginning to get the kind of unit that would be best for me. The staff explained the best way to be able to recycle the boxes -- paper tape -- and made sure I knew I could return unused boxes with receipt. The space was clean, secure, spacious, easy to get to, including covered parking during wet months. What a blessing! This has been an immensely intense time of my life, and I needed to feel that my possessions were safe while I navigated through, and I felt more than safe. I felt cared for and supported, and I will always be thankful for how everyone treated me even though they could never guess how terrified I was. I wish the best for all of the folks who keep that UHaul center as wonderful as it is.
Claire H | Expérience généraleWhile I was cleaning out my storage unit I was donating a few items and an employee comes riding in on little scooter and sees that I have a mattress on my cart (which I was not leaving because I had read the sign that said you do not allow mattresses to be donated) and yells "you can't leave your mattress!" Instead of coming and talking to me she just kept riding by watching me as I was leaving the items I was donating just to make sure I didn't leave the mattress. It would have been a lot easier and more professional to just come talk to me. My other complaint was the letter I got recently about the price increase. When I first started renting the unit the price was $50 and the main reason I stopped was the jump to $70 a month.
Clay O | Expérience généraleThe GM Mike was great, friendly and understanding. The staff I dealt with today was just as amazing!
SCOTT S | Premières impressionsLax security measures (wide open exterior doors during daytime hours) and staffing shortages made for extremely long wait times. Interesting Ogden street crowd popping in the facility during daytime hours, too.
ANDREW B | Premières impressionsTonya was extremity helpful and hit the job done fast
BRYAN B | Expérience généraleI had a great experience with the staff and facility.
rochelle g | Expérience généraleF’ing awesome would totally use again
Aaron S | Expérience généraleI could never get anyone on the phone.
Darlia S | Expérience généraleTonya was wonderful to work with.
Jim H | Expérience généraleWas very pleased 😄 Thank you!!!
Michael L | Expérience généraleit would be cool to kinda updated it with the uhual app to have a qr code or when signed in on the app the building will know that you are signed in and the sign in and sign out will know you are coming or going
Cameron A | Expérience généraleCustomer service was amazing and very helpful!
David H | Online Move InAssociates were well trained, friendly and all the facility was kept neat and cleaned.
Irma G | Expérience généraleWould be nice if you would give a pro rated refund for not keeping stuff there after only 4 days past the payment, but yall are greedy and just don't care.
Shane S | Expérience généraleAll the staff was very helpful and very kind to me I had a couple of problems where I cannot find the key and I found the key finally and brought it back downstairs and they were very nice about that appreciate it the staff very much
julie t | Premières impressionsThe staff here are not helpful at all. Always rude. We thought one or two employees were just having a terrible day. However, it's everyday and only two nice people and one of those quit. We have had friends in with us and they noticed this as well. We won't do business here again. We will go to other storage rental places.
Jill B | Expérience généraleGreat job, I would definitely recommend U-Haul in Ogden for all your moving/storage needs.
JEFF H | Premières impressionsVery very clean, secure, convenient. I am pleased with my experience and time utilizing this facility. Thank you. Very well ran team and facility. J
JOHN K | Expérience généraleEverything was as expected. Staff was very friendly, professional and efficient. The warehouse was exceptionally clean!
DAVID M | Online Move InMove in delayed till the 29th.
Shari M | Premières impressionsYou have to get all the way through the processing only to find out that there was an issue from 2005 that they claim there was an unpaid amount owing. Yet uhaul rented to me in 2018 when I moved from Idaho to Utah with no issues. And then you claim that there was an issue when my sister in law went in to rent a uhaul. Your customer service needs a pick up. You had employees rolling their eyes when we were told that the back storage area was open yet when we pulled up the doors didn't automatically open as it states on the wall
Jules L | Online Move InSierra, I was a faithful uhaul customer and left because of your poor attitude and the way you treat customers. I thought a company as big as uhaul would hold their managers to higher customer service standards but apparently not.
JODY B | Expérience généraleStaff was rude and nobody ever answers the phone
Mariah G | Expérience généraleThey helped me in a situation that could’ve been really bad for me but they went above And Beyond to accommodate and help me I appreciate it more than I can express thank you for your compassion
Ambrosia C | Premières impressionsThis Uhaul is a very clean, well-lit, and secured location. Sierra Romero. The onsite General Manager, has always been friendly and professional everyone we've been in there. Will definitely use this facility location again as the need arises.
Sandra W | Expérience généraleI will return when I need storage again
Brandie D | Expérience généraleMr. Romero was exceptionally helpful and friendly during the entire process! It was quick and painless, and really a breath of fresh air for us :)
Joe S | Premières impressionsManager is rude unfair shouldn't be a Manager Prejudice. She should be FIRED PERMANENTALLY. SHE IS A THIEF, LIAR AND STEALS FROM POOR FOLKS.
Anna d | Expérience généraleI wish I could remember her name but the woman who helped us was so kind and knowledgeable. I appreciate the help. Merci.
Staysha S | Premières impressionsI wanted a muli level storage and instead got a split entry which was located on the second floor and very hard to move items in. The wheeled carts were a nice and useful touch except there is not a way to take things up to the second floor on them....
Jodi W | Online Move InThis facility is not convenient for people who have a whole house to store. We had to get our heaviest items into the unit that was the furthest away!! It was a hassle!
DARCY M | Expérience généraleEmployees were always very ready to lend a hand, no matter what was needed. And very polite and considerate. Facilities were ALWAYS very clean.
Cherie C | Expérience généraleI did not know how this facility was set up prior to reserving storage units. It is an indoor facility where everything had to be put on carts and wheeled to your units from the moving truck. We had a 26 foot truck FULL of 27 years of our household items. While trying to cart not only small items but big heavy items we are having to move around other people doing the same thing. In the past, we have always been able to pull right up to our unit and unload directly from moving truck. Also, first thing that same morning I received an email that said one of our units were canceled, but no phone call. I had to call Uhaul two times in order to get answers. Apparently they did not have the size I reserved available and canceled it. I feel they could have called me as I was panicked since I had my entire house I needed to store. I WILL NOT be using this storage facility again.
DARCY M | Premières impressionsI've been renting here for years. The least you could've done was to prorate the final month. Renting a uhaul truck was a nightmare. Their customer service line is a joke.
Amy P | Expérience généraleSomeone did some minor damage to my vehicle while stored there
MIKE R | Expérience généraleI was not happy. I rented a truck and wanted to redeem my free month of storage that you get with a truck rental but the associate said that I had to get the truck from their location specifically in order to do that. I got the truck from somewhere local and expected to be able to have a free month of storage. When I called and talked to an associate nothing was mentioned about having to get the truck from a specific location and nothing was mentioned on the website. It was very inconvenient to have to dish out another 90$ for a storage unit after paying already for a truck.
KIARA C | Premières impressionsThe price of the truck shot up way to much for a $39 truck.
VICKY B | Premières impressionsThe staff and manager went well above my expectations every time I called on them for assistance.
Melissa R | Expérience généraleMy experience with Uhaul was awesome. Excellent service à la clientèle. Good prices especially for two units I needed compared to other places! Thank you all for your services! I would definitely recommend Uhaul to family and friends!
Samantha A | Expérience généraleIn what has been one big mess of a move, U-Haul is the company that was able to get me a truck and a in a pinch, a trailer in the last hours and was very, very flexible when I realized my storage needs were greater than I had originally planned. U-Haul has been a bright star and they have earned my loyalty as a customer.
Crystal Y | Expérience généraleThe location is immaculately clean, the air conditioner is amazing and does an excellent job at climate control. The staff is always helpful and professional. The manager knows what she is doing and is amazing. My only complaint is that for a facility that is supposed to have 24 hr access to a unit I'm paying for, U-Haul wants to charge me additional fees to have actual 24 hr access. That seems like a con. The QR code posted to get more information about 24 hr access leads to a dead web link. The office hours are posted. The facility "open hours" are not posted. I only found out what the facility hours were after having to call the security company to get access to the building because my access card wasn't working after I got locked out mid move and was unable to at least lock up my unit. I'd have to wait 7 hrs to be able to get back in. Some customers work odd hours, and can only do their moving at night. And with our current heat wave, it's actually preferable. If I start moving things in and out during "open hours", I can be locked out of my unit and the building in the middle of my move the moment I walk out the door to put something in my car after 10:01 pm. Or set off alarms while inside the building and have the police called because I can't turn it off by just swiping my card. That's an awkward situation that doesn't need to happen. As long as I have my access card or code, there should be no restrictions on me accessing my unit for the full 24 hrs like ANY OTHER storage company. The building doesn't "close" right when the office closes. While I appreciate those "extended access hours", Restricting those hours of access doesn't make a lot of sense, especially with all the cameras and the heavy duty security system already in place. Wanting to charge extra for that access, without offering the ability to even choose to pay for that option online outside of office hours like what is already available when starting a unit rental contract on the U-Haul website, seems like poor planning. Making that option possible will save existing customers a lot of headaches.
Josh A | Expérience généraleThis facility and services were fantastic. Storage facility was clean and well taken care of. Customer service was extremely helpful. I highly recommend!
Aaron C | Expérience généraleI was there nine years and never had a problem one. And when I went to work in the storage unit everything was perfect.
DEBORAH G | Expérience généraleMy overall experience was great. My only suggestion is that when you move out and don't have time to go to the office to close out your unit, to leave your storage door open so they know you have checked out and it is vacant. I had two. One with a swinging door and the other with a roll up door. I pulled the roller door down when I vacated. Even though the locks were removed they only checked me out of the unit with the swinging door. That one closed out flawlessly. The other, they didn't easily see it so I had to call and go into the office to ensure that it was closed out. Had I left the door open I'm sure it would have been like the other unit. They sent me a text to ask if I moved out, which I responded yes, and emailed me a close out receipt. The other they didn't do it was clear that they did not know. Outside of that, a great experience.
Lisa M | Expérience généraleI had a fantastic experience with this location when I brought my items in from out of town. We're moving to the area and our place wasn't ready yet, so I needed a storage unit for a while. Sierra was polite and professional, and took great care of me, despite being very obviously busy.
Michael M | Premières impressionsThe facility was good. A refund of pro-rated fees would have been nice.
DOUGLAS R | Expérience généraleWish I could have gotten a larger unit but oh well. Great staff. A few times I was loading unloading by myself but there was not a courtesy cart to be found anywhere!? Unfortunate but it be like that sometimes. Overall great place in my experience. Not much I'd change (I can't think of anything rn) maybe making sure the outside loading area is free of the massive amount of bird poop that it was covered in. The floors were really smooth so that was nice too.
Eve L | Expérience généraleEasy and convenient. Like the facility. Good central location. Staff especially helpful in explaining options
William W | Premières impressionsI was put on restriction to my unit by the manager who was rude for being in my unit to long .
JAMES M | Expérience généraleNo comments
Valerie H | Expérience généraleHad 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!
Emilie S | Expérience généraleGreat customer service experience in getting everything I needed.
CURRESSIA W | Premières impressionsThey put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the building
Crystal S | Premières impressionsI was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.
Gwendolyn A | Expérience généraleThe poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul's policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn't show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn't honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn't seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.
Brenda W | Expérience généraleFantastic staffmembers.
AARON G | Premières impressionsI was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.
FREDDY P | Expérience généraleKat was very helpful and staff friendly
Scott P | Premières impressionsYou could put on a map exactly where it is. I still can’t find mine #1979
Amanda C | Online Move InI was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.
Stephanie H | Online Move InGreat as always. Especially welcoming move-in 👍
Brock S | Premières impressionsThe customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.
Corinna P | Premières impressionsHappy with my experience with uhaul storage
Randall T | Premières impressionsThey were very nice and very helpful!
Nicole S | Premières impressionsVery courteous and helpful
David F | Premières impressionsI was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom
Chad V | Premières impressionsSierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly
Shannon P | Premières impressionsWhile everything was excellent, I did think it was a tad bit expensive for the amount of space I had.
Donna W | Expérience généraleExelente
Rosa L | Expérience généraleMy only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don't want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.
steffini m | Expérience généralei honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.
Justina W | Expérience généraleThe customers services was very professional and friendly
Mario G | Premières impressionsVery friendly staff. Very helpful. Quick and very neat area clean.
Bailey R | Premières impressionsSierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there
Ian C | Expérience généraleEach unit needs a light. Bathroom was gross the one time I had to use it.
Chett P | Expérience généraleVery, very nice people. Walked be threw everything.
Marla B | Premières impressionsI had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.
Erica B | Expérience généraleDisrespectful call center. Office did the usual below average from my experience.
Alex W | Premières impressionsYesterday Which was the 26th. I was supposed to rent a $19,95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed
Ila A | Expérience généraleAmin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.
KATIKA P | Premières impressionsThey tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job
Felipe G | Expérience généraleMy overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.
Rochelle T | Expérience généraleYou guys were great to work with. I would highly recommend U-Haul of Ogden.
Jackson H | Expérience généralelong lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!
Sarah B | Premières impressionsI am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Merci.
Jeremiah w | Premières impressionsIt looked clean , well managed and safe. I felt good leaving my belongings there.
rochelle g | Premières impressionsRude people bad service
Cody C | Premières impressionsThe two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Je les recommanderais sans hésiter!
Joen F | Premières impressionsVery pleasant experience
Michael T | Expérience généraleGreat staff. Friendly, helpful and very easy to work with in planning unit rents and availability.
David C | Expérience généraleThe site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.
Steven H | Expérience généraleSo far, couldn’t be better.
john c | Premières impressionsFueron rápidos y atentos los empleados .
Sandra G | Expérience généraleThanks
Trina R | Premières impressionsI received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055
marcel p | Expérience généraleThere was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.
Rex P | Expérience généraleEmployees at this specific location in ogden went above and beyond to make sure I had a good experience.
CLAYTON M | Premières impressionsStaff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .
Adam P | Expérience généraleNot all the staff were rude, just one lady. Overall I was very happy
Khymm F | Expérience généraleThe extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.
Steven H | Premières impressionsI'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.
Brendon S | Expérience généraleI didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.
Rachael G | Online Move InOnly thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money
Leticia C | Premières impressionsOver all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.
Shawna C | Expérience généraleIt was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.
Cynthia D | Expérience généraleThe manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks
JAY G | Premières impressionsUhaul continues to impress me in customer service
Steve P | Premières impressionsA pleasure to deal with this facility.
Rose D | Premières impressionsI did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!
Angela R | Expérience généraleAccess options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.
Tom M | Premières impressionsNeeded storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.
Doug S | Expérience généralethank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.
CAROL S | Expérience généraleIt was fast and convienent
Lena G | Premières impressionsMy recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.
Abinadi B | Online Move InThe ladies that worked were always amazing and nice.
alicia o | Expérience généraleUhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again
Randall T | Expérience généraleI really like the way they treat they Customer really know that my stuff is safe there thank you
Bonnie N | Premières impressionsLeaking from roof into the unit Ruining property
JOSEPH D | Expérience généralePeace of mind , clean and safe. Happy holidays . Thankfully . M Crawford
Marlon C | Expérience généraleHonestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.
SAREAH G | Expérience généralei rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)
debi s | Expérience généraleThis was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.
PATRICIA C | Expérience généraleI made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.
Robert G | Premières impressionsI rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs
Jake C | Expérience généraleI would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much
Trina R | Expérience généraleThe manager Ms. Kennedy is one of the most unprofessional rude people I've EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating," I'm tired of putting toilet paper in and having it go missing!" So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she's breaking and secondly she doesn't own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it's low for a reason.
Robin Y | Premières impressionsThank you for the free month. Wish I would have found you first.
Gary P | Expérience généraleExcellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!
Natalie G | Expérience généraleEveryone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.
ralph w | Premières impressionsStaff always got my information wrong and some staff at the desk and on the phone were snippy and rude.
Morgan B | Expérience généraleOn occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.
Paul M | Expérience généraleThere trucks are not taken care of
JOHNATHAN T | Expérience généraleMy online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.
Mitchell B | Online Move InGreat storage facility, clean, climate controlled and well lit. Staff is always available to help.
nicholas d | Expérience généraleIt would if you move out in the middle of the month to prorate the cost
Natalie D | Expérience généraleSierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.
Greg L | Expérience généraleMy friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul
Susan L | Premières impressionsDepite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.
Alfred J | Premières impressionsVery helpful
Verna M | Premières impressionsvery helpful and courteous customer service. Highly recommend
Randall T | Premières impressionsSierra Kennedy was awesome
Ian C | Premières impressionsExcellent customer service
Joe M | Expérience généraleClean and spacious storage room and was plenty for me. I like the fact its temperature controlled.
Brigido C | Online Move InI had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.
Chuck Y | Expérience généraleI will use this location for all my storage needs.
John t | Expérience généraleGood customer service!
Donna R | Premières impressionsThe units are spacious and clean. The staff is amazing!
dianna d | Expérience généraleWe weren't given any instructions. The lock on our unit wasn't taken off and then the alarm went off. We walked back several times due to lack of information. We didn't know about the check in pin pad
Jody Y | Premières impressionsWe really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Merci.
Alan D | Expérience généraleVery friendly staff
Bart L | Expérience généraleThanks
Kurt P | Expérience généraleI think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.
Suzanne S | Expérience généraleI was able to close out over the phone. This was very helpful since I am going through chemo right now.
Roxanne R | Expérience généraleFor them to explain a little bit better on a check out when you leave your storage unit
Felicia L | Expérience généraleWorst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.
sherry b | Expérience généraleWas quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You.
WAYNE L | Premières impressionsYour manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.
Jose P | Expérience généraleSeemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.
Ryan R | Premières impressionsThe facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.
troy t | Expérience généraleOther than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!
dianna d | Premières impressionsThe gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient
Jessica H | Expérience généraleVery bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(
Alicia R | Premières impressions2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!
ROBERT S | Expérience généraleStorage is well ordered and clean. My only complaint is distance from truck to storage location.
Suzanne S | Premières impressionsMerci
Robert F | Expérience généraleExcelente
Mariam G | Expérience généraleGreat customer service!
Matthew B | Premières impressionsEasy to obtain and cancel.
Linnae S | Expérience généraleVery Friendly and very helpful
Cecil M | Premières impressionsChrispen and Sue were especially proficient. Just one minor mis-step in the 3 000 sq ft house that was packed--a broken shelf which I am told will be replaced.
Sherley B | Premières impressionsBetter trained staff
Thomas R | Expérience généraleVery professional and friendly staff
Bart L | Premières impressionsThey were kind
Lonnie A | Premières impressionsOverall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.
Lisa L | Expérience généraleThank you! This was just what we needed.
Candi O | Expérience généraleIf you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.
CHRISTINA R | Expérience généraleManager does not care about staffing requirements. Very slow service because not enough employees.
Richard S | Expérience généraleThe uhaul facility in Ogden UT was amazing.
Corey R | Premières impressionsFirst to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..
William W | Expérience généraleVery friendly staff.
rebbecca g | Expérience généraleThis is our second usage of your facility. It is as great as the first time. Merci.
Leslie M | Expérience généraleGreat service, friendly and helpful clerk. Will highly recommend location .
Jackie J | Premières impressionsVery helpful
Lucy G | Expérience généraleThis facility is outstanding, a true reflection on management.
Gary O | Expérience généraleFrom the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!
William W | Premières impressionsGood customer service
Jorge r | Premières impressionsWhen in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.
Christopher H | Expérience généraleI have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed
Rex S | Expérience généralebon
mark b | Expérience généraleGreat staff, very accommodating and extremely secure. Also, can't beat the pricing for RV storage!!
RYAN F | Expérience généralePro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term
Adrian W | Expérience généraleStaff was knowlegeable and helpful in setting up my storage unit
Kerry t | Premières impressionsall ways great
Timothy K | Premières impressionsmerci
Robert C | Expérience généraleThe gentlemen that checked us in was very helpful.
Jaymz B | Premières impressionsGreat service
Zack S | Expérience généralethe experience was good during the rental time.
Mathew B | Expérience généraleThe people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site
Andrew N | Premières impressionsVery easy to use and reasonable pricing
Christina M | Expérience généraleThis site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.
AMANDA J | Expérience généraleTrailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience
Zack S | Premières impressionsYou have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!
Linda Z | Expérience généraleI wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I've seen and he's so SO helpful. Thanks UHaul. Excellent job.
Brittanie D | Expérience généraleWell organized and maintained, but keep an eye out for squatters
DONALD S | Expérience généraleThank for always have a wonderful facility and wonderful staff! You know what customer service is all about!
SHARON S | Expérience généraleThe bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.
Tracey P | Expérience généraleVery fair and easy to work with employees.
Gary M | Expérience générale..
Mary M | Expérience généraleDaniel was so helpful, and made our experience so welcoming and enjoyable.
Patricia W | RéservationVery helpful when I went in.
shanel a | Expérience généraleThe employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.
Paul S | RéservationThey came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul
Holly B | RéservationWe very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.
EMILIE L | Expérience généraleThe staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!
DEBRA D | Expérience généraleSurely I will use your services again.
HORACE C | Expérience généraleMy experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.
harmony w | RéservationStop Moving storage shop kudos Toby great everything you need and everything
raymond w | RéservationDouble code entry boxes were a little confusing
mikayla s | Expérience généraleClark provided exceptional customer service
Art K | Expérience généraleWhile some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.
Victoria L | RéservationVery secure.
HOLLY S | Expérience généraleIt was convenient and very clean
Diane Z | Expérience généraleThe price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.
Joshua E | Réservationextremely friendly and helpful.
Tracey P | Réservationvery clean friendly cool great all around
Linda E | RéservationThe person who helped me did a great job!
Steve M | RéservationSome staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.
trevor c | Expérience généraleEverything very good service prefect
OSCAR D | Expérience généraleAlarms on every storage door. Peace of mind!!!!!
Ronald B | Expérience généraleEverytime I went there always heard alarms goin off
chrysta h | Expérience généraleOur plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100 deposite.
Rebecca C | RéservationWe have USED this Uhaul facility many times and have always received the best Services.
sidney j | Expérience généraleThe only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.
GAYLA J | Expérience généraleThe lady that helped me was very courteous and friendly
CARRIE E | Expérience généraleI tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.
Keith G | Expérience généraleThe AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.
Lori D | Expérience généraleNo complaints about anything other than there is always a wait to be helped by the staff.
Audrey R | Expérience généraleThis was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.
KATHERINE Y | Expérience généraleWe had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don't get off work until 7pm. Just wish it were open later
pesi l | Expérience généraleThis was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much
Paul V | Expérience généraleA check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(
Darrell B | Expérience généraleEverything went well, and if I ever had questions, the staff was very helpful.
Elesha A | Expérience généraleMerci.
tracy g | Expérience généraleThe staff was always very helpful with a smile on their face. Merci.
DAVE P | Expérience générale