When I could not get a truck from my usual Transit Road location in Depew, U-Haul was able to find a truck at the Orchard Park location- which worked out great!
John DCustomer Reviews for U-Haul Moving & Storage of Orchard Park Rd
Testimonials From Recent Customers
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I was told to return the trailer back in the same slot where I picked it up. I was offered no help. The trailer is heavy and I'm old. It was difficult. As soon as I got the traler off the hitch it began sliding backwards. I didn't think I could stop it but I did. If I didn't it would have rolled down as the lot slopes down and is an embackment directly leading to a CVS store, right where their drive through prescription pickup is. That would have been a disaster. I should have been offered help and warned that the parking area slopes. I was given no instruction other than to put it back where I got it from. Service here used to be top notch. I am disappointed with this location.
michael lThe location I went to had only one working computer (with three possible computers available). This made checkingnin take longer when opening with multiple people waiting. There was another worker that could have helped process clients faster but could do nothing.
Martin JRien
Peter MEasy pick up and drop off. Great price.
Natalie LOver charge me for miles I didn't even use
Sharon Fvery polite and positive too.
David UOne of the best stores around, staff members are always there and ready to help. Professionals this is my store and the only store I will go to rent a U-Haul bec of the staff.
Erik Konly problem was with truck...the windshield wipers did not work. I did inform associate.. otherwise, experience with this location is always excellent, very helpful!!
Marion RNice to work with and if you need the rental for more time there are good abòutit
Robert NOur truck was broken and wouldn't turn off. We called the uhaul roadside, who also couldn't figure it out. We drove it back a day earlier (no refund for the unused day) and they made us call uhaul roadside again. We ended up fixing the problem ourselves. Also, it's dumb that you provide a dolly in the truck and then charge to use it without making that clear.
Theresa Mnothing to mention
keith aAlways a great experience renting from this location.
MICHAEL PVery helpful staff.
Michael LI reserved my truck two days in advance. i had to be the one outside clearing off the snow from the day before., but you have no problem charging $25 if the back isn’t swept out.
JAMES FGreat experience
Barb FKeep up the good work!
WILLIAM DMy only complaint was the $18 dollar cleaning fee they hit me with. I even wiped out the back of the trailer as stated in my contract, so why the $18 cleaning fee? Also I pulled up and waited in the truck as instructed and waited a good 10 minutes while I sat there and watched the guy walk around the lot on his phone the entire time until he finally decided to look up and see me sitting there. Not very happy about that.
Amanda KFriendly, helpful staff.
RICHARDMATHEW SI feel the systems in place with the great staff on hand there are no needs for improvement
Jim CI was told the truck had between 1/8 and 1/4 tank of gas. There was less than 1/8 of a tank.
Tia CEverything worked out great.
Susan CThe vehicle would not start mid trip and that part of the experience wasted 1,5 hours of my time I had gotten a truck at this location in the past with no isssues
Julia GTo have the correct vehicle written down that was requested
Kathy BAlways a great staff at this location!
Walter Rstaff gave exceptional customer service.
Michael MI think everything was great. My only gripe is there wasn't a full tank when picking it up but it all worked out. It was also confusing returning the drop box keys on the other side of the building. Maybe I missed a sign and it was dark since I parked closer to where I picked the keys up from, mobile pick up. I think mobile pick up is an awesome idea. Although we cleaned out my brother in laws apartment (he passed away) and my husband left a travel mug of my brother in in trailer of the rental kind of sad about not having it. But overall I thought the rental was in phenomenal condition and will be back for future rentals from this location when needed.
Steven PNot told much at drop off. Just a person outside told me to leave it there with the keys in it!
John GThe people that work there are great. They are knowledgeable and friendly. They took care of all my needs, even when I came in and needed to upgrade at the last minute. Would recommend this location to everyone for all your moving needs.
Karen MNick who helped me out today this morning was great and I would recommend this location to any of my friends who are looking to rent equipment.
Austin KI love this uhaul facility. The people are friendly and very helpful. They gave good suggestions and even helped me find exactly what I was looking for, even though I wasn't sure of what I needed. They asked me the right questions to figure out what I would need for storage and they were right, it's the perfect size for what I need.
Karen M | Online Move InThe process was vert smooth
Wayne MThe ratchet straps on the car hauler were seized up. I had to go from my house to a store and back to purchase anti seize spray to free both rachet mechanisms up.
nicholas zWhen they wanted to charge me $450 to pull me out of a small ditch even though it was my fault, I lost respect for your company.
Paul MNot sure, didn’t have any issues
Eugene NThe messed up the mileage and over charged me by $300. The employee probably never even looked at the mileage from multiple people before me and then charged me for all those miles. I have to wait two days for a manager to fix the issues. I will never go to this uhaul location again.
Robert AThe staff was very helpful and courteous.
Kenneth LN/A Great user experience.. Very accommodating
LANCE CThe staff was very friendly and helpful.
Patricia HNothing. These guys went above and beyond. We had a blizzard and they made the rental seem less. Would highly recommend this site to anyone interested in renting from UHAUL.
LANCE CThere was some trouble securing a truck from my go to U Haul, but the team in Orchard Park were helpful in securing a good truck with excellent service.
John DVery short wait time & awesome friendly service
Salvatore BA little more customer friendly wait area
JOANNE EThe rental of the truck went well and the truck was in good condition. However, when I returned the truck, a female employee who clearly didn't realize I was waiting in the building for my ride to pick me up made some deeply inappropriate comments about other employees. She may wish to fully check her surroundings before saying things that could sincerely offend customers. Or, she may just wish to consider choosing her words about others more carefully in general.
Samantha GEverything is always perfect when i go there.From tow hitch install renting trailors and costomer service
Derrick HStaff was friendly and knowledgeable
JAMES BWe had a problem with the straps on the wheels of the car on the trailer. When we reported it & received a phone call back, we were told that it wasn't possible that the straps were not secured properly. I have dealt with race car trailering all my life & know when something is done incorrectly. The 10 % off the price was very little compared to what could have happened because of thise negligence. I will never deal with Uhaul again & intend to tell everyone I come in contact with about the handling of this issue.
Ken KFirst time here. Was very satisfied with service.
dave cMade online reservation. Friendly staff. Had my trailer quickly. Return very easy as well. Happy with equipment.
William WI was charged for 2 gallons of gas when the gas gauge read the same upon returning the vehicle. I put 18 miles on the vehicle. Can't imagine the truck only gets 9 miles per gallon? Frustrating!
Brian KI have not received an email yet confirming that I have vacated the storage unit. Also I was told that I should be receiving a refund for the last payment since it was posted on the same day we vacated the unit. Otherwise the experience was very good
John B | Expérience généraleMy unit had a rusted out door that scratched some of my items and dropped rust particles on my things. It was a storage trailer sitting on the ground, so, in the winter, it was basically inaccessible. The unit leaked water in the far back corner that I never knew for 2 years. Fortunately I had my furniture wrapped in plastic because there were PUDDLES of sitting water and my furniture was damaged. I didn't have the insurance apparently, event though I was paying a lot per month for the unit, and basically was handed a pamphlet and told too bad. Glad to be out of there.
Amanda C | Expérience généraleMy storage unit leaks & some of my stuff was wet. It didn't flood, these items were up on that shelf in the back of the storage unit. I thought putting my more important items there would save them from a flood. I still have to check to make sure nothing was ruined.
Kim B | Expérience généraleMy outdoor van unit had no lighting, but was otherwise fine for it's use and purpose, after moving, and liquidating/dividing up my mom's estate/house.
Heather G | Expérience généraleGreat overall experience!
NICK A | Expérience généraleI'm happy with UHaul, as I needed to get another storage unit, due to a move that we are currently making. I've been renting from Uhaul since 2017.
Heather G | Premières impressionsI was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.
Leah H | Expérience généraleThe inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.
Daniel E | Expérience généraleThe lighting in the hall was fine. It would have been helpful if there was a light in the storage room
John W | Expérience généraleVery convenient and no issues
John F | Expérience généraleThe staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Merci.
John K | Expérience généraleNo elevator service to second floor storage units. I am disabled and this made it very difficult.
KEVIN L | Premières impressionsWe were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne
Wayne D | Expérience généraleStorage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.
ALEXANDR C | Premières impressionsI had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much
layla a | Expérience généraleI had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Merci
layla a | Premières impressionsSo far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.
Wayne D | Premières impressionsWe rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.
Christopher K | Online Move InThe staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!
Karen W | Premières impressionsAbsolutely was great for us, we came and left whenever we wanted.
WILLIAM B | Expérience généraleStoring and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.
Timothy S | Online Move Inshe went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.
Janette w | Premières impressionsThis U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.
Becky E | Expérience généraleI had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.
Jordan W | Expérience généraleDuring the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.
THOMAS S | Expérience généraleNa
Brittany M | Premières impressionsNa
Marc S | Expérience généraleAlex assisted me and he was amazing...he was helpful and courteous...
Andrea R | Premières impressionsFolks working were very helpful and friendly.
Heidi R | Premières impressionsThank you for quick processing, the weather is getting colder.
seth d | Expérience généraleEvery staff member was polite, extremely helpful and organized.
Becky E | Expérience généraleAndy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!
Joshua R | Expérience généraleVery professional and courteous
steve w | Expérience générale