I felt my belongings were in a secure, safe location. I would recommend this site for others to use
kayla b | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Osgood
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The representative was very pleasant, helpful and efficient. She went above and beyond in service.
Gregory OThere is a young woman who is extremely rude. I will be closing my storage unit by the end of the month and never renting here again because of her
Amber TUpon arrival the property was clean, well maintained, and appeared professionally kept. I went inside for a brief explanation of accessing the facility and finding my storage unit. The staff was excellent and gave me a map directly to my storage unit, explaining everything in sufficient detail. Thank you for such a professional, helpful experience.
Eric L | Online Move InI have rented from this location in the past and today's rental went much smoother then the past.
Tim WEverything worked as expected. Nice service from start to finish.
David EFor my experience, I think your services are ok to me
Abdul-Mmuktadir AThe overall service was great. Although, it was very uncomfortable being 6'7". My knees would bump the dash. It was tough getting in and out. And there was a reverse light burned out when received. People were friendly and great to work with. Maybe give a credit back for dropping off the truck two days early. Five star everything except truck comfort.
Darian WExcellent customer service above and beyond! Always friendly and definitely tell they care
alice t | Expérience généraleNa
Jacob R | Premières impressionsI have had several rentals in the past month and every employee I have dealt with at this U-Haul has provided outstanding customer service--well done!!
David ZRegina is awesome!!!
Glenn HYou were amazing, nothing needs improvement!
Amanda HI did NOT move in or out. I wasn't planning on moving in till March 22, 2024. I am really not happy with this!
Evelyn K | Expérience généraleI am NOT very happy that I leave work early to rent a storage unit on March 18, 2024, only to get a call on March 20, 2024 assuming if I moved out of the unit. When I called back, I find they had canceled my unit . I had to go thru and redo paperwork, while I was working. So they canceled without even talking to me. Just so happened I check messages that day. The green tag was in the door still showing I hadn't even entered yet. I wasn't moving stuff till Saturday. I was told because I didn't put my lock on, that it showed I had moved out. Seriously? In and out in not even 48 hours? That just makes me worried now! Did I choose the right place to store my stuff?!?!?
Evelyn K | Premières impressionsThe young man who helped me was very informative and easy to do business with.
Evelyn K | Premières impressionsCustomer service was great:
Mark DI had no issues at all. The truck was ready when I had my reservation. I did check in through the app, because I 'd prefer not to deal with people. Worked great!
SUZETTE SEveryone was very helpful. I needed the truck longer than expected, because of lack of manpower to move in, but everyone was helpful and understanding. The new GM at this location, is Adorable and Sweet. Thank you everyone!
Amy Bthe girl that helped me was so sweet and knowledgable, she went above and beyond to help me get my equipment set up.
DYLAN HThe truck had ice on its windows and I had no way of scrapping them.
Jill HVery quick and easy process to rent a trailer.
Deanna OTruck's steering was so loose it seemed dangerous. I was charged two days for a dolly because this tiny plastic clip trap broke. During freezing Temps while things were likely hitting it during moving. And it being there is a huge inconvenience in and of itself.
ALEXANDER TVery helpful young man who was working!!
Sharon MGood people to work with thanks ken.
KENNETH G | Expérience généraleThe door could seal better it let's snow blow in
bruce s | Expérience généraleThey hooked the trailer up, they were professional with excellent customer service.
Adam JThe crew is awesome to work with and always have answers to all your questions. Thanks for the awesome service! Dale Shjerve
Dale S | Expérience généraleI DID NOT RENT A UHAUL!!!! TAKE MY EMAIL ADDRESS OUT OF YOUR SYSTEM!!!!!
Emanuel HThe U-Haul representative was friendly, but the truck was solid ice when we went to pick it up, and there was no ice scraper inside (we live in North Dakota - where'd the ice scrapers go?). Scrapping and warming up the truck put us about 30 minutes behind for a trip to Jamestown and back. There was a time when you reserved a truck, and they had it running and cleared of ice and snow in the front of the shop for you. I miss that type of customer service (heck, last time I was in Bismarck, the tech had me dig out the trailer we were renting from snow and ice and hook it up ourselves).
Sean CVery helpful would use them again would recommend them to anyone
James RFacility is really well maintained, 3/4 of the times i visited my unit the cleaning staff was hard at work. Overall feel and appearance of facility is top notch. Access and security is simple with the key pad option. Overall great rental experience and never worried if my possessions were safe. Merci.
Richard B | Expérience généraleGuy running the front counter was great
Chad SI would give a 5 star rating except that I checked out a day after my payment went through and had to pay a full months rent.
Trenton E | Expérience généraleGreat staff and facility. I checked out of both my units a couple of days after the payment went through. I think there should have been some pro-rating instead of the full months fee.
Trenton701 E | Expérience généraleI could never close my unit door by myself I always had to have somebody come help. There was work orders in to her it fixed but it never did get fixed.
Jennifer B | Expérience généraleThe crew is awesome, customer is excellent and very friendly. I would recommend them to very one if you need and moving needs.
Dale SGood service!
Karl SFriendly and helpful staff. Online app was easy to use to make the reservation. Pickup and return process for a trailer was simple. I've rented from this location several times and I appreciate the easy access location. Costs were very reasonable.
dennis sOverall a decent experience, the place was clean - no rodents or pests. Great location, easy to access units. My only suggestion is that there be more upfront information about what one would consider "climate controlled." There is a small residential dehumidifier that is run during the summer, but other than that your belongings are not climate controlled. The dehumidifier was not able to keep up with the moisture in the air and all of my cardboard boxes released the tape and crumpled in on themselves. Any items you may have that might freeze, or shouldn't be held in higher temperatures shouldn't be stored there, and having wood pallets in the units we were in are a must as there is standing water in the units after rainfall and snowmelt. Again, overall decent experience… we've rented and stored with you before, but this was the first time we had issues with standing water.
BETH G | Expérience généraleKeep the employees at thus store! They are an EXCELLENT team!
LORI LI am quite concerned in regards to the way Paul handled my situation to get into my unit. There was a mix up on uhauls side in regards to the actual unit I was in and would not let us in our unit. I had to ask him to not raise his voice to me, i believe highly that I was being dissipated against as he made it very obvious that he thought I was there to steal something. I would ask you to look at your cameras and review the situation at hand. I on the other hand have quite the letter made to send to corporate to state the incident
DENISE R | Expérience généraleThe only drawback is being feet away from a door (Emergency) and having to go to the middle door. Understandable for security but an extra walk.
Trenton E | Premières impressionsvery nice and friendly
Bill SFacility personnel was very helpful, however, the outdoor drive up storage was not well lit.
lance a | Expérience généraleS.O.
richard kHe was amazing. Took the hotch off for me. He was super nice and helpful.
kerry sThe gentleman who checked me in, was awesome! I can't remember his name, but he had a fancy tooth hah! Even thanked me by name. A+ service
Justin GMy unit was still being used. A nice gentleman had to help me find another same size unit.
Stephany W | Online Move InWhen I was checking out (after swiping my card) it gave me an error message. It worked when I checked in, but not when I tried checking out (and I tried swiping out maybe 3 times). So I went to the front desk and explained what happened. The person at the front desk ended up canceling my rental unit (as he thought I wanted to cancel versus just fixing the check-out (due to the error message, that I had explained to him what happened when I received that error message). I wasn't aware that he was canceling until he printed out something for me to sign, and and I asked about that - he then said needed that as I was canceling my rental. I again told him I was not canceling, rather just needed the error message taken care of as the swiping of my card errored out, and my checkout was not successful. Long story short, it took quite some time to get me reinstated (and since I had prepaid he had mentioned the credit due to his misunderstanding would be offset by the same charge as the credit. When I checked my credit card, it was not the same. The manager called me back later, and explained why, and the additional charge between the credit and the charge would be applied to a future payment (my current rental would have expired 4/13/2024 and he then said it would be 5/14/2023. The person who misunderstood and cancelled my contract, if he did not understand what I had explained (in that I just needed the error message corrected so I could check out) should have asked me before canceling (as again, I did not know he was canceling until he gave me the paper to sign)! Anyway - I believe the manager made this right (I should know on May 13, 2024 (as that will be the end of my current contract term). Then after that date, I will do the "annual renewal", pay in advance for the next year and receive 1 month free for doing the annual renewal. Gary Bakke
Gary B | Expérience généraleRegina came out from the counter, greeted me and took the keys, was very polite and efficient.
tony hI feel terrible that I didn't catch her name, but the woman who helped me yesterday 11/7 was so wonderful!! I came in a little hot because of the confusion about reservation versus rental, and I was worried because I had already made moving arrangements for today 11/8. She was very calm and patient, and very efficiently figured out and set up a solution. Major kudos, as I know I was probably on the verge of being a difficult customer but we figured it out!!! Super sweet and really appreciated her. :)
Rebecca N | Premières impressionsA little confusing to find the drop-off point on the site.
Louis MEverything was great except the appliance dolly that was given to me had poor wheels that made it difficult to move. We used it for one thing that we really needed it for but didn't for anything else because of that. The only other thing I would say is making sure the staff know where the moving trucks are. It was freezing the morning I picked mine up and I was told to go to the north side of the building to get my rental. After looking around for awhile and not seeing it, I finally walked to the other side and it was at the southeast corner of the building.
Jason GThis site is terribly managed. I reserved a truck and a storage unit but no one on site could give an access code or the number of my storage unit. The truck I reserved was not available and I was forced to rent a smaller truck. I loaded that truck Sunday night then lost my hired movers. I showed up at this facility at 6:45 am on Monday morning with the hope that the manager would be present at 7:00 am opening and I could get the storage unit. No one had arrived by 7:45 so I had to go to another U-Haul rental service on 13th Ave. to secure another rental service. I feel this site should have reimbursed me for the truck rental due to their mistakes. Instead they charged me for additional mileage that they caused. Please review this sites practices and clean up the app problems because we were told on several phone inquiries to use the app, but I was unable get the app to work. Pictures of license would not load. I will certainly not use this location in the future and am considering other options for moving and storage services.
tim cI hadn't done this before, was a little confused at her questions, I was treated with complete disrespect. I got laughed at twice and I had to waste almost 45 minutes to obtain the key (it was frozen in the lockbox) and clearing off the ice from the u-haul. They tried to downsize me before trying to get the key out. I'm upset to say the least. I work in customer service and understand we all have tough days, but I didn't deserve that.
Layla NExceptional customer service. Fast processing, Super quick in and out. Even without reservation.
Jack RHelpful staff
Roy HSteve is great
David BCheck in was friendly, but slow.
HARRY W | Premières impressionsUhaul admitted they made mistakes and accidentally threw away all my belongings with three weeks of my storage start date. Now I am wasting my time providing documentation and pricing for all the items they haphazardly discarded. I am also waiting to see if I will be reimbursed fully, at a depreciation rate at all for uhaul horribly inexcusable error. Uhaul should follow the motto you lose, we lose. Thus is the most extreme error a storage company could ever make. Uhaul should admit it and learn from it and not make your customers suffer do to your inadequacies. I have filed a dispute form and am in process of working with a uhaul insurance adjuster. This has been a horrible experience for me.
Leslie F | Expérience généraleThe problem you have is the search for U-Haul your company was hard to find. Angi was there, Penske too.
Ronald HThe cargo van was not the same measurement as was viewed online for which we rented to transport artwork from the house that I sold to the condo which I purchased. The cargo van leaked oil which left a huge oil stain in the driveway of the house where it had been parked for two days until closing on the sale of my house and in the parking area of the condo where it was parked overnight before returning the van to the U-Haul rental store. What a mess to deal with!
pat bThe only reason I am not providing an excellent score is when I checked out yesterday I was told that my October rent that ame out of my account on Friday the 29th wouldn't be refunded. I really don't understand the reason for that since we literally are not storing anything during the month of October and you can know rent it immediately and make double money for the month. It makes for a poor customer experience overall. Monique
Monique J | Expérience généraleThere is definitely a staffing issue at this facility, but that is no fault of the very friendly and helpful Manager. Dispute the lack of help they were very accommodating and friendly.
HANNAH K | Expérience généraleNo everything went well. We will be using from your site again.
Jackie KNeed additional staff, waited in line for nearly an hour to pick up my truck.
TIMOTHY SI love the atmosphere. Agents were friendly and helpful!
PATRICIA T | Premières impressionsVery friendly courteous staff nice clean Well maintained showroom and outside Impressive.
Joel gNeed more help on hand... But that's everybody's problem Nowadays... The young man that was there though was very helpful he was fine
DANNY UN/a
Matiop WService was awful. There was only 1 person working when I brought the equipment back and it took nearly an hour for me to just drop off equipment. Then it finally got returned and I get a call later saying I hadn't returned it and it was due back at noon, which it was. Overall, equipment was in decent condition but the service leaves MUCH to be desired.
Steven AOnly one employee was working this morning. I had to wait 30 minutes before being helped. When returning, there were 6+ people waiting in line that I could tell had been waiting awhile as well. I'm glad they had a self-return option that I didn't have to wait to be helped.
Nathan DThe agent was not attentive to solving customers' problems. I drop my van off after 1:30 minutes of usage. This was not documented in the system. That lead customer service to contact me two days after and asking me if I returned the van. Moreover, I was charged twice for this rental. $41,75 and $42.06. Why? I need my fund back into my account
Moses AWaited almost an hour to get my scheduled rental and was told that I was late because of wait time in a line (with one person working) and the truck wasn't even checked in. Then not credited extra time. Will actively search for other businesses in the future for support (this isn't based off of one experience and in complaining to others, they actively agree that they too have had poor experiences).
Cody GVery well run store! My experience was wonderful!! The staff really knew how to handle there jobs!!
Michael KPatrick provided exceptionally wonder service!!
Nicole s😬🤓😬😋
raymond aA++
Eric MThe young man did his job well not very personable
Jim ACustomer service was very slow - the associate explained this location is understaffed, but it shouldn’t take 40 min to rent a trailer we already had reserved, nor another 30 min to return it.
Kristine SReally great experience. Staff was nice, helpful, and did check in and out very efficiently. I liked the alarm setup at the facility, put me at ease about using the place.
Jeremy LNo comment
Richard TFirst they told us the wrong store for pick up. Added an extra 20 miles onto our rental. Then it was NOT able to do what we needed it for. Tried to move our 3200lb camper and it barely lifted it up. Every bump we hit the concrete, was trying to speed up and was bucking and couldn't go over 45mp. Maybe put a tow box on the back of them to keep them from dropping.
sarah sAbsolutely outstanding
Mark J | Expérience généraleLove the carts & big fast elevator. I wish the automatic doors stayed open later, like midnight.
Gordon A | Expérience généraleStaff at 5200 U Haul was very helpful and friendly!
barb w | Premières impressionsOften very short staffed at the service counter. Recent truck rental was not good. The truck was a dump, barely fueled and we couldn't adjust the mirrors. But it got the job done.
peter J | Expérience généraleGreat facilities…well maintained, secure, clean with convenient access and hours.
Bruce P | Expérience générale.
Nicholas P | Online Move InThank you Steven!!
CARY J | Premières impressionsI went in on a Saturday to reserve a truck and storage unit and gave all my information and was told I was booked. I went in on Monday and only the truck was reserved causing me to stress and frantically try and fine another storage facility, luckily I made it with 15min of them being open, this was the west Fargo uhaul who was extremely helpful but not the 13th street uhaul. U-Haul caused moving to be nothing but stress and frustration. I am very disappointed and would never recommend or go back.
ALISON D | Premières impressionsVery clean, accessible and affordable.
QUANTIA J | Expérience généraleA great experience, Enjoyed the staff and their professionalism the only thing I would say to fix and their phone system can't never get in touch with anyone on the phone. Other than that I'll give them 5 Stars
Larry P | Expérience généraleLoved the convince!
Vincent L | Expérience généraleWater must have been in there as of 06/02/23 some water in back wall. Winter was hard I get that! All good.
Rebecca L | Expérience généraleI had the storage unit for approximately three years. I've rented other units before and this was clearly superior to those experiences. The unit was very clean with no traces whatsoever os "critters". It was easy to get in and out of. All my dealings with staff were pleasant. I needed various trucks, trailers, etc at different times and those could be rented there as well as boxes or other moving needs. It was a great experiences and I wouldn't hesitate to use them again. Fortement recommandé!
DANIEL H | Expérience généraleVery easy and fast
Preston G | Online Move InUnderstaffed always!
Duane C | Expérience généraleVery well maintained and clean storage area. Very convenient loading dock. Moved due to getting a house and no longer needing a storage unit.
LOWELL R | Expérience généraleNo comments for its so adorable to use as an excellent storage I have ever used.
john m | Expérience généraleGreat facility, will always keep in mind when needed!
Casey M | Expérience généraleI'm anticipating a long and valuable relationship with Haul! Thanks for getting in touch with me for the opening. I had been checking other places, and almost went with them, but you are so much closer to my house!
David E | Premières impressionsThey were always willing to help me. No matter what my problem was, even when my outside unit lock was frozen shut, they helped with unthawing it, and opening it for me. This 52nd site is the best U- Haul site in this area. It has more to offer, more supplies and they have much better service. I have used 2 of the biggest U-Haul places in Fargo. This one on 52nd Ave might be further out of the way, but it as with it. Love them attitudes of all the staff. A+++ rating for me.
VALDENE N | Expérience généraleXavier was nice and friendly and helpful.
Richard K | Expérience généraleEveryone was so pleasant and helpful. The elderly lady cleaning in the room temp. Storage area was so very nice. She deserves a raise/acknowledgment! Thanks Diana Steckler
Ted o | Expérience généraleThe information regarding how to "check-in" to the building was confusing.
Haley P | Online Move InOnly down side was we asked if we could look at an available unit to make sure that it wasn't going to be too much space and the manager was kind of rude and just said nope not happening. Otherwise all was great
Suzann N | Premières impressionsI just want to thank you all for letting me storage my cars when I needed if or when I need it again I will be happy to come to your facility because I know I won’t have any problems thank you again Lee Trevino
LEE T | Expérience généraleI was very impressed with both the staff and facilities. The storage area is both safe and secure. the inside heated storage area is kept so clean you could probably eat off the floor. The staff is both friendly and helpful. Even after hours assistance was promptly provide with one phone call. I highly recommend this facility for any of your storage needs.
Craig J | Expérience généraleStood in lobby for a long time until the emp came in from inside also treated me and my bussiness partner like we were stealing then tried to steal my lock I purchased for 15$ because there was one in n my unit woul highly recommended more training for staff and not to mention there was 2 employees ones outside most of time and the other was hanging in the storage area on his phone 90 % of the time
drocic m | Premières impressionsMy code doesnt work and neither did a card. So the alarm goes off everytime i enter.
HEATHER C | Premières impressionsI arrived at 8:20pm to move out of the storage and could not get in the building to get in my storage during business hours I called and text the number on the key pad and the manager of the store never responded after driving four hours to get my stuff out of storage then I called customer service they could not get ahold of him either Two days after moving out of the unit I received a call from a lady asking me if I moved out of the unit because there was no lock on the unit why do white people always watch everything black people do and their every move After I moved all my stuff out of the unit I went to the office to let the girl with the case or boot on her left foot know that I was moved out so she wanted to do a walk through with me which I found strange I have rented storage units several times from uhaul and never had to do no walk through unless it was because I was BLACK so she went and looked at the unit and checked me out and these people still called my phone asking me if I was checked out I will not use there storage ever again the manager sucks and no one ever answers the phone at this location even when there is no one inside the store nothing but lazy workers that don’t do nothing but what colored folks through the cameras ( U-Haul Moving & Storage Of Osgood 5200 Veterans Blvd Fargo, ND 58104)
Natalie J | Expérience généraleThey went back on there word takes forever to get ahold of them I have yet to here from the store manager sum it up this place is crooked and do a lot of underhanding stuff and I have rented from here before yrs ago never been treated so bad at this store
John L | Premières impressionsThis facility had marginal security (no fence around the units)….but had an alarm system. Much of our stuff was covered in a pink crumb like debris from the insulation above that must have been chewed on my rodents….not ideal.
JEFF B | Expérience généraleWould highly recommend this uhaul
Julie A | Expérience généraleAwesome people to work with!
Adam S | Expérience généraleI loved our experience with UHaul on 52nd Ave South. From beginning to end, it was a wonderful experience. The staff are all friendly and extremely accommodating. Xavier went above and beyond to deliver and pick up the U-Pods. I will definitely recommend you to others! I also love the idea of being able to return boxes for others to use! I recycle as much as possible. So I took advantage of the recycled boxes available to us to use as well during our move. I have only two suggestions: Our mattress got wet from a leaking U-Pod. We were never offered any discount on that pod for damage we endured due to the leaking U-pod. This would have been courtesy your store could have offered to make that experience better for the customer. Also, might I suggest daily options for U-Pods for people like us who didn't use them for the full month. But other than that, our experience was GREAT! Merci.
Terri A | Expérience généraleOverall a great experience
ANTON B | Expérience généraleGreat facility but wish I could have stayed with my camper.
RYAN S | Expérience généraleGreat place clean great people to work with.
DEAN B | Premières impressionsStole my money. Locked my things up changed the Locke without my consent. Didn't give me my free month and refused access to me. Sold my documents and personal things.
ZOE M | Expérience généraleI rented a space and it was occupied for over a month and I paid while someone else stored. I was hit while in storage. Then storage was cancelled abruptly with no notice and all fencing/security removed with NO warning. I was charged for a month of storage after cancellation. The place is a joke!
michael b | Expérience généraleExabiar lied and did not send out signed contract. Will never trust U-Haul again.
Tina H | Expérience généraleGreat staff and good storage facility.
jesse F | Expérience généraleOverall I had a good experience. Thank you.
Ronald J | Premières impressionsIt was a great experience
MARY B | Expérience généraleWe had a storage unit, and water leaked up through the concrete floor, and ruined a queen size memory form mattress and box spring, a king size mattress, we were able to salvage the box springs, and our leather reclining sofa and love seat. A young lady that worked there came and took pictures to show the manager and said he would be in touch, he never contacted us. I went in three times the manager was not there 2 of the 3 times, he was there the second time, I waited in the lobby for 30 minutes, the counter person informed him twice I was there to see him about some sort of reimbursement for the losses, since the damage was not in any way caused by us. It was cracks in the concrete that let the water seep up through the cracks. He had the counter person, come tell me to call my insurance for the damages. I spoke to a family member who practices law here in Moorhead and was informed that damages were/are not mine nor my insurance company's responsibility my attorney, due to poor design and poor craftsmanship. I am not seeking a full reimbursement, which totaled over $4800.00, I requested only $800 for a down payment for the replacement beds and a new sofa and love seat that was financed. I believe that it is more than fair. I have been out of town 8 of the last 10 weeks and have been unable to get this taken care of. I would like to resolve this matter as quickly as possible. I would like to speak to either the regional manger or a Corporate Officer on this matter. I can be reached anytime at 701-540-7360 or by email at m_york77@icloud.com. Regards Matthew York, COSM
matthew y | Expérience généraleThe manager would not rent me the unit I reserved. She would not honor the promotional free storage unit with a truck rental. I will never use Uhaul again. Terrible service.
Jason B | Expérience généraleGreat service!!!!!
John P | Premières impressionsAll the customer service that I received from U-Haul was great. Returning the U-Haul was a very poor customer service situation, as the attendant really did not use good communication skills. This was a one off from all the other experiences that I've had with U-Haul customer service.
Katie B | Expérience généraleThe person who helped me was really friendly and helpful.
Rael H | Premières impressionsI like this facility better than all the other u hauls around town, it seems to have more to offer. The staff is is more up beat ,better trained and more willing to help you. They don't just stand around and look the other way when you come in. The place, cares things out to your car for you, helps you. Askes questions to fit all your needs so you get the right products and are more than willing to help you..
VALDENE N | Premières impressionsI can't remember the name of the young lady who helped me. But she was extremely knowledgeable and helpful!
BRADLEY S | Premières impressionsStaff was very helpful getting us in the gate and helping with the storage unit thanks again
arnold b | Expérience généraleThe unit we rented was not wide enough for the queen size bed we had. We needed to move up in size and your staff was very helpful and accommodating. We could not be more impressed by your facility!!
ANTHONY C | Premières impressionsMohammed was very professional and kind when completing my monthly payment by phone. Very good customer service skills.
Christine J | Premières impressionsExcellent service. Very friendly on the phone
John M | Premières impressionsHad a GREAT experience every time I visit this location. Lots for room!
Glenn H | Expérience généraleThis was as confusing experience as I rented a 5x10x10 space. I received an e-mail that my locker number was 2021-23 not realizing this number was two separate 5x5x10 lockers. I initially thought the -23 was the row number not realizing it was locker 2021 AND 2023. I went down to the front desk to confirm which no employees present at the front desk or in the rental office but finally figured it out on my own.
Jason R | Online Move InHaven’t yet moved in to my space, but have scoped it out
Nancy G | Premières impressionsThe Uhaul was not at the correct location. Had to drive across town to pickup and no discount offer for that mistake. Also, did not get pro-rated for half the month storage. Paid for a full month when only occupied for 15 days.
nichole k | Expérience généraleXavier was friendly and informative. I would recommend to friends and family
randy s | Premières impressionsThanks to Xavier Herman for all of your help on a Sunday afternoon while we had so much to move. Greatly Appreciated!
Al H | Premières impressionsThanks to Xavier Herman for all of help that was given, we GREATLY appreciated it.
Al H | Expérience généraleXavier was very friendly and helpful. It was a very good experience!
Shannon H | Premières impressionsThis site is awesome. Amazingly clean and staff was very helpful. I will recommend and use again with no hesitation!!
Todd S | Expérience généraleWhen I went to move into this unit, the door was partially frozen but I was able to open it. I unloaded my vehicle and then realized that the door would not close due to ice. I asked for help at the office and the lady was very nice and we chipped at the ice for 20 minutes with no luck. She then moved me to an inside unit.
Renee S | Online Move InJesse was quick and got me what I needed for my move, thanks again!
Alexis H | Premières impressionsHappy to work with you!
Guillaume P | Premières impressionsGreat customer service! Friendly kind welcoming!
alice t | Premières impressionsClean, convenient and secure storage facility. Helpful and courteous staff. Excellent and well-maintained. 5 Stars all around! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
SYLVIA K | Expérience généraleOnly due to the staff member on the day of check is why I give high marks. Approximately a month earlier I made my reservation for a ground level 10x10 unit and it somehow wasn't available on day of check-IN
Mark G | Premières impressionsThis facility was very clean and the previous manager(Bret) was awesome. I did my business there because of Bret and his employees. I am sad to see has has left and is one of the reasons I moved out when I did. I have not heard anything good about the new manager
gregory h | Expérience généraleThe storage facility is great. Feels very secure well kept and employees are very helpful and Great to work with. Just one question: I paid for a full month but did not stay that long can I expect any kind of a refund????
Carl S | Expérience généraleGreat gal that checked me in.
Larry M | Premières impressionsVery professional employees. Manager was very friendly and helpful. Great personality.
Carl S | Premières impressionsThe person who handled the pickup of the truck and reservation of the storage unit was extremely helpful and patient. He was alone but showed considerable patients with everyone with a smile.
Peter K | Premières impressionsThe main door has some issue to put my code to get in. The staff came to help me put the code and it still did not work. Had to run to the side door to put the code to check in. I changed a storage unit from an outside one to an inside climate control one. When I checked out the outside one, they deleted my both units. But when they added me the inside climate control one, the Asian lady asked me to pay again for the mistake her coworker did. And she told me because it was not done by her and by her coworker. She could not do it and had to charge me.
YE Y | Premières impressionsOwner was extremely helpful and quickly took care of a drop off misunderstanding. Very nice facility.
DANIEL S | Premières impressionsThe staff is friendly and helpful and the facility is very nice and clean and easy to unload with the nice loading dock
george t | Premières impressionsI wish that the access is pass 10 pm. Otherwise everything is great.
richard k | Premières impressionsThe crew here has always been friendly and helpful.
Lynn S | Premières impressionsTruck was not available at the place we were told so had to drive to another U haul. So that was not as convenient. Then we were not told that we had to pay for miles when we rented it.
janet m | Premières impressionsI really appreciated how quickly I was able to get everything set up and the person who helped me was very relaxed which helped me relax as well.
janell s | Premières impressionsBret and Jake are awesome workers! Was happy to see them whenever I went in!!
Christen C | Expérience généraleAll was really good but the price just got to feel like too much for a 10x10 space
James M | Expérience généraleClean with great experience.
STANLEY M | Expérience généraleVery nice experience. Building is very well done.
Joe S | Expérience généraleAll good and very accommodating.
Roland g | Expérience généraleClean & well lit
LINDA Z | Expérience généraleVery good experience just noticed alot of spiders! Will be back in the future!
Blaine F | Expérience généraleI have asked since early June to have 2 vehicles spaces checked on in the back area since it is extremely hard to park in our spot due to vehicles sticking WAY beyond their spot and over the lines into our spot. Each time, the staff just says that they can't reach the customer. Well, if the customer is not following the rules that UHaul posts, then have them towed in order to meet your own rules and expectations. Sounds like no one wants to take action, just take the money and move on. This location is very convenient for us but the frustrations out weigh that.
Christine A | Expérience généraleVery friendly
Linda L | Expérience généraleGreat place and staff.
STANLEY M | Premières impressionsAlways great service
Linda O | Online Move InThe outside storage area is not well organized, with parking spots overloaded, which made it hard to get my boat in and out of the place. I decided the hassle to maneuver is not worth it and found storage elsewhere.
Gabriel K | Expérience généraleThanks for all your help, very accommodating and safe and helpful
Michael B | Expérience généraleI like the loading and unloading dock the best.
Jamey R | Premières impressionsVery nice facility. Easy access to storage unit.
Joe S | Premières impressionsThe staff was very friendly and helpful. We were able to get a storage unit rented in a short period of time and moving in was very easy at this facility
george t | Premières impressionsVery pleased
Linda L | Premières impressionsIt was ok just perfect for what I needed it for
Bryan B | Expérience généraleTwo biggest complaints 1. The price was raised arbitrarily 2. The unit was extremely dusty
david h | Expérience généraleBret is super nice & definitely goes above and beyond to help, explain & answer any & all questions all the while making the process very laid back and hospitable!
Stacie F | Premières impressionsBret was great to work with and the rest of the staff was always helpful.
PATRICK G | Expérience généraleUhaul was fine, The Uhaul movers Leo Dempsey came to our house and criticized us for having cat hair in the couch and said it was disgusting. He stayed on his phone, was lazy and complained and wanted us to rent another uhaul for the next day at around 12:30 pm he just started with his 3 guys at 8:20, his 4th guy left early in the afternoon and he wanted to charge us for 12 hours and 4 guys. They took long breaks and an hour and a half lunch that they wanted to be paid 200 per hour for 11 They wanted to put all the boxes in garage. My wife was there for most of this and the one guy said he was going to sue her and said his back was hurting. The guy that left early kept asking my wife to give her my daughters guitar amplifier. I was there for some of it and I have to say that it was a very bad experience. $1 800 for the day. I probably won't use Uhaul movers ever again. My wife wanted to add that they complained about having to go up and down stairs.
Jeff L | Premières impressionsWe have used a lot of storage units over the years and this one is hands down the best! We have recommended to friends and family who have also used it. They are helpful, the storage facility is always clean and we don't worry about break ins as it is very secure. The carts they supply are an extra bonus and so helpful in transporting your items to the units.
Candy R | Expérience généraleCould stay open longer
todd n | Expérience généraleA good place to rent.. Very understanding and helping ppeople.
LEE T | Premières impressionsGreat staff and customer service. Thanks
Brandon L | Expérience généraleWe were with this u-Haul for 4 months storing our entire house. At the end, Brett and team were super understanding and helpful. I definitely recommend them and this location is also so convenient!
BETH R | Expérience généraleBret was awesome and available. He also replied back very quickly to emails. Thank you!!
Harold L | Expérience généraleFirst they didn't have the truck I have reservation for then they charge me for extra gas saying I didn't return the truck with same amount of the gas . When I go to store directly to ask for extra charge stuff and the manager was rude .Store at Fargo North Dakota
ARDIN I | Expérience généraleThe staff was very friendly and very helpful, I would recommend this place to anyone!
Amanda C | Expérience généraleThe people here was very kind and helpful would totally recommend to all.
cassie j | Expérience généraleProfessional, friendly, and knowledgeable staff
Sanku M | Online Move InThe person at the front desk was named Brett. He did an absolutely fantastic job. Explain things when I didn't understand something. He was a class act and very knowledgeable.
Mark J | Premières impressionsVery friendly and helpful. The manager was excellent! I would highly recommend.
Lawrence H | Premières impressionsHave rented the unit for 11 years & have never had any problems. We would rent there again if we need to!
JONATHAN A | Expérience généraleShould get money back when leave unit early
kim b | Expérience généraleOverall, great place to rent your storage unit from.
Kristina J | Expérience généraleThis UHaul is so we'll managed by Brett Hanson. Brett is always calm, cool collected and kind. Very knowledgeable and helpful. I have had my storage things here for a long time and can totally recommend this facility for storage and renting a truck, trailer or who knows what??? Thank you Brett and staff!
Marie L | Expérience généraleThe lady helping us was very friendly, but was unable to answer 90 % of our questions. She kept saying "I don't know, this is all very confusing" - even when simply asking about the sizes of units available. We were never explained how anything worked - luckily we rented a unit here 3 years ago. Never took a new credit card or asked for updated information. Very nice, just needs more training.
Briana L | Premières impressionsBret and his staff made me feel like family. We have been renting storage units for almost three years. The facility is well laid out, easy to access, spotless, and secure. I don't think you could find a better facility.
Denis M | Expérience généraleI've used this location two other times and have been so happy. This time, the customer service on the phone I received to get everything set up was great. When I got into my unit, there was insulation hanging from the ceiling and when I called to share that, it seemed like it was no big deal and that I shouldn't care. Well I cared because the insulation is there for a reason and with how much this unit was, it should be in place where its supposed to be. Then, when the maintenance person came to fix that insulation, on a very muddy wet day, they drove their truck in our unit and left a heaping mess of mud and water in our unit. Not sure if people realize what goes into these units but its NOT stuff you want getting muddy or wet. I called to ask if someone could clean that up and out and I never got a call back after being told they would have the maintenance person meet me to clean it up. We will not use this location again in the future and I wouldn't recommend it. Also, my move in date on this form is wrong. It was 3/1, not 2/22.
BETH R | Premières impressionsThe entire experience was fantastic. The young man working the store that day noticed that I had a split unit, but was aware of a single unit that just came available and offered it to me. He also demonstrated how and where to key in the code and was overall very helpful. Great service and experience.
Logan E | Online Move InWould definitely recommend this location. Very clean and great staff !! Thank you for the great job! Thank you Bret.
eileen P | Expérience généraleGreat manager (Brett) & all the staff who were friendly, helpful & professional. This is the way things should be run.
Randy R | Expérience généraleThe management and staff at the Veteran's Blvd & 52nd Ave. location were fantastic to work with throughout the entire time of the time-frame that we rented a storage area and a U-box. I would recommend them to anyone needing storage services.
Jay A | Expérience généraleVery clean facility Easy check out process Friendly Staff
Beth B | Expérience généraleThey run an excellent facility.
Anthony B | Expérience généraleGreat service!
Peter B | Premières impressionsNice units.
danial m | Expérience généraleOutside storage access hours would be better if extended earlier or later in the day
MICHAEL D | Expérience généraleExcellent customer service and staff is very helpful. Would only suggest more staff to be available.
jason w | Premières impressionsNice facility for storage
Richard C | Expérience généraleBret Hanson, the manager for this location, is very oriented on customer satisfaction. The vibe in the facility is friendly and cheerful which is complemented by the large amount of natural light in the office area. Some storage facilities are just bleak. This one is the opposite. Quite pleasant. Irrespective of Bret's management, this new facility is quite user friendly with only a single issue identified. The only changes I would recommend are adding a canopy over the loading dock area, and re-configuring the loading dock entrance to include a second set of automatic doors. This arrangement is present at many newer grocery stores and it minimizes the dust that gets into the building and has a.great impact on minimizing heated air in the winter and conditioned air in the summer. The day I moved into the facility was absurdly windy (as Fargo sometimes is) and the single automatic door at the end of the afternoon was rendered inoperable by a fierce wind from the south that blew directly on the south facing doors.
Jerrold J | Premières impressionsWater was able more than once to get in unit. Also door was almost impossible to open. Cement in entry way has deteriorated. Lots of trouble with security card. Paid up for whole month checked out 10 days Early no refund. If ur late with payment we all know What happens than.
larry b | Expérience généraleVery good service and clean
ROGELIO F | Premières impressionsVery satisfied with the inside storage unit and the service provided from Osgood U-Haul.
Dean T | Expérience généraleI've never been treated so genuinely kind in my life. So responsive and helpful!
Brenda S | Premières impressionsEnjoyed my experience at Osgood Uhaul. They were helpful and very accommodating.
RASHAWN R | Expérience généraleI had an outside storage spot reserved for 2 weeks for a camper. There is a bus parked in the spot next to it and the bus is angled so it blocked almost half of the spot. I went to the desk inside and the worker cancelled that spot and moved me to a different spot. However, when we went to park our camper the remote would not open the gate. I went inside and there was nothing in the system for me. When the worker cancelled our first spot he must not have reserved the other spot. Luckily the new spot was still available, had it not been I am not sure what we would have done with our camper.
Ryan S | Premières impressionsHelpful staff. clean through out the store and storage facilities.
Daniel H | Expérience généraleperhaps this facility was just not for us. the timer on the lights was irritating, if I was working on something in my unit all of a sudden the lights went out, and I needed to go all the way down the hallway to get the light sensor to turn on again. In the middle of winter the elevator broke and needed to store things in another unit, then come back and move it as soon as possible so I wouldn't get charge for that one, moving in the second level was a big mistake. Didn't have electric in the unit, so if I needed power it would have to be plugged in the hallway.
Mario C | Expérience généraleThank you so much for your excellent service!
JONATHAN R | Expérience généraleYou could not find a more dedicated team!
Roger T | Premières impressionsOn Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.
Lanny E | Premières impressionsVery helpful ! Payton was great !
Michael B | Premières impressionsWe needed temporary storage until our son moved out of the house. This location is very nice. It's clean and we'll maintained. The staff are friendly and helpful. I would highly recommend!
Gloriann T | Expérience généraleVery friendly and helpful
creig r | Premières impressionsPoor place to do business at
Ronald S | Expérience généraleBret is the number one, top uhaul guy anyone could ask for. He is super nice, and a very likeable person. He is the hands down best at his job, and I've seen lots of u haul employees. Thx Bret!!!
Christen C | Premières impressionsDefinitely will recommend & I had no problems... it’s been real!
alicia t | Expérience généraleAucun
Daniel B | Expérience généraleGreat service, fast, friendly
pat m | Premières impressionsHelpful staff, clean facilities and felt secure. Highly recommend this location!
Katie D | Expérience généraleGreat service, always friendly and helpful.
Douglas R | Expérience généraleThe staff is so very helpful and always smiling
Valerie S | Expérience généraleEveryone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!
Amanda M | Premières impressionsI can't say Enough about How Helpful, Friendly, Courteous & Efficient the Staff is at 52ave.& Veterans BLVd. Uhaul. i'd rate them Number one in Customer service and Facility cleanliness! Donna M.
Donna M | Expérience généraleI can't say enough about the staff. They are always willing to go above and beyond. Thank you for all the help
Valerie S | Premières impressionsThis place is amazing. The employees are so helpful and all about customer service. Its also very clean. I highly recommend this place
Valerie S | Premières impressionsReasonable rates and first month free. Very clean
steve k | Premières impressionsThis location has been always helpful and informative. Willing to help and assist to answer questions.
JOSEPH P | Expérience généraleThe guys there are always friendly and professional.
Glenn D | Premières impressionsExcellent service à la clientèle
teddy k | Premières impressionsOsgood U-Haul treated me with respect and the facility was running on all cylinders.
Rick G | Expérience généraleAll correspondence and communication with the staff and management has always been quite good and much appreciated.
Jay A | Expérience généraleVery Helpful
Todd B | Expérience généraleVery nice that you don't have to give notice like other storage locker places. All the employees were nice if we had questions so I would definitely use U-haul again for our storage needs.
Brandt W | Expérience généraleTravis and all of the staff are very friendly, courteous and professional. I would recommend this location to everyone.
Glenn D | Expérience généraleThe team was accommodating during my time I needed storage. Due to unforeseen circumstances my unit outside needed to be moved indoors. The mgr hired movers and I was able to be in controlled climate.
sara b | Expérience généraleIf i need another unit. I would return to this place.
Keith L | Expérience généraleMy storage unit had water in it in the spring and some of my things got moldy.
Paige B | Expérience généraleStaff was easy and great to work with.
Scott W | Premières impressionsI was promptly helped and had no issues with the service when stopping in to rent a storage unit.
Dean T | Premières impressionss/o
Kelsey W | Expérience généraleWe stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.
valerie B | Expérience généraleIt was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.
wendy d | Premières impressionsBret and his team are phenomenal. Very clean facility and has everything that you need.
Glenn H | Premières impressionsEveryone is always super helpful and friendly and facility is nice!
Kristina B | Expérience généraleU-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.
Melvin S | Expérience généraleThe employees were great! The process was very smooth.
Lasana M | Premières impressionsThey mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.
Jenniffer C | Expérience généraleHad many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.
Paul S | Expérience généraleMy inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you ha
Jessica L | Expérience généraleMoved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.
DAN L | Expérience généraleVery fast and professional service. Easy and quick set up. Je la recommande fortement.
rusty e | Premières impressionsVery accomodating
Todd B | Premières impressionsGood experience
Jason S | Expérience généraleGreat place
kim s | Expérience généraleAlways very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.
Lori D | Expérience généraleGreat service and people where very friendly and happy to help
Ronald S | Premières impressionsYou guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!
VERNIDA S | Expérience généraleMerci
cody z | Expérience généraleLove this place
Travis H | Expérience généraleJust an awesome facility, clean,organized, inviting and safe.
Paul S | Premières impressionsGreat service
SCOTT E | Premières impressionsI have referred friends already to your facility. My mom and dad have rented also from you.
James M | Expérience généraleStaff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.
John R | Expérience généraleVery helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.
Jeff V | Premières impressionsBrett was very friendly and helpful!
KELSEY o | Premières impressionsOnly used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.
Dale J | Expérience généraleVery easy to get access to items as needed. Never any debris or garage in the halls.
Joshua J | Expérience généraleI cannot say enough how superb both the staff and the location was for my rental experience.
Ralph L | Expérience généraleThe storage facility was very secure and the units were adequate in size. I felt certain my items were safe.
Carolyn J | Expérience généralePerfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.
John V | Expérience généraleVery nice, helpful staff.
Shondra L | Expérience généraleEveryone is always so kind and helpful!! Thank you!
Penni F | Expérience généraleThe storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.
Naomi M | RéservationWe used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promo
SCOTT C | Expérience généraleEach time I'd stop in to discuss any matter or rent other items, I've been helped beyond compare. I can't say enough for this U-Haul location. They definitely seem like a "team" and work together.
Logan J | Expérience généraleThe sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.
Alan I | Expérience généraleNeed a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesome
michelle o | Expérience généraleTried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.
Melissa O | Expérience généraleThanks for your great service
Trung L | Expérience généraleDon't like how rude,they are when you are late paying.
Patricia H | Expérience généraleEverything was great no complaints at all. Very pleased with the whole facility.
Robert G | Expérience généraleLe service à la clientèle était génial. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn't work.
Chris P | Expérience généraleExcellent experience in working with this business for storage and moving supplies.
Lori E | Expérience généraleEverything went perfect in getting the truck, dropping off the truck and driving the truck.
Joe R | RéservationStaff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!
harlan p | Expérience généraleGreat location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.
NICK N | Expérience généraleI really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.
CHRISTOPHER H | Expérience généraleThe guy told us free month without telling us with truck rental. it's not 24/7 access. The GM not available after hours after they say to call him. The staff didn't seem to care about problems we had.
Ashley R | Expérience généraleMerci.
Alex W | Expérience généraleWhen we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....
CHRISTOPHER H | Expérience généraleQuick in and out because the people there knew their job and were happy to be doing it.
Richard W | Expérience généralenone
mark s | Expérience généraleThis facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!
Kurt J | Expérience généraleWe found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.
Brenda M | Expérience généraleThe truck could been better serviced. Breaks soft and tranny didnt shift through gears properly
AMANDA F | Expérience généraleNice people work there.
Gregory S | Expérience généraleYou won't find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn't go anywhere else for my storage solutions!
harlan p | Expérience généraleAshley was awesome!!!
danielle w | Expérience généraleMatt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.
michelle r | Expérience généraleI didn't go on-site to see the facility so the first few questions are not applicable for me
Samantha N | Expérience généraleI couldn't get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.
christian g | Expérience généraleVery courteous and friendly! Great facility. Super convenient as well.
Troy M | Expérience généraleExcellent facility!
KAREN G | Expérience généraleGood service
Colton G | Expérience générale