Got charged for gas when I already put it in, used less miles than I was charged for. Talked to worker before I left and stated where the gas level was, he took a photo and so did I. Returned at the same and was still charged. Will NEVER use again.
Ryan SCustomer Reviews for U-Haul Moving & Storage of Outer Hammond
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The roll up door on the back was padlocked when I arrived and picked up my keys via Mobile app so I went inside the location to get them to unlock it and make sure the appliance dolly I rented was inside of it. The man who helped me was rude and acted like I was bothering him by having to unlock the back of the truck. He rolled his eyes and sighed when he realized he would have to go outside. He then insisted on seeing my contract before "allowing" me to take the truck, he said. Obviously it was my truck since I had gotten the keys from the box which required a code to retrieve them. Once the roll-up door was unlocked and opened there was no appliance dolly inside so he had to go inside to get it. As he was heading back inside to get the dolly, I was talking to my boyfriend about how rude he was. The employee proceeded to turn around in the parking lot and start walking back toward me, interrupting our conversation and yelling at me at the top of his lungs from 30+ feet away. He told me to shut my mouth among other things while pointing his finger aggressively at me and my boyfriend. It took my boyfriend starting to walk towards him for him to stop yelling and go inside for my dolly. My boyfriend retrieved the dolly and told him that his behavior was completely unnecessary and unacceptable. He never apologized to him or me and turned around and walked to the back of the store. Worst experience I've ever had with Uhaul. I called customer service to complain. They assured me the general and district manager would be informed and would call me to speak to me about the matter. As of today I have not heard anything from either of them. That employee should not be working with the public. The truck was clean and well maintained. It drove wonderfully.
Dionna RFast and courteous.
Kenneth DAll very helpful people, I would do bussiness with them again.
Jake KYour Customer Service at this location has been excellent! Keep training the employees in the samemanner as you have been doing!
paul cDon't say to the customer- "you didn't fill the gas tank" rudely. A better approach would be hey, it's not exactly where it needs to be probably needs a gallon more, there is a gas station around the corner. I did fill it up prior to heading over but I didn't guesstimate the drive over.
Maryanne Cthey did not do a good job and no one knew what they were doing
David RCustomer service representatives on the phone were pleasant and helpful. In Person and Bangor they were downright rude. If not aggressive. My truck was changed multiple times even though I reserved it a very long time in advance and they tried to send me a different locations throughout the state of Maine. This was an extremely poor experience with U-Haul, and I will not use it again.
Alex LMaintain the equipment better by ensuring its clean and no smoking. The equipment was allowing rain water in both cabins, our stuffs were wet before arrival.
Kenneth MEverything was great!!! Thank you so much.
debbie bThe staff was helpful and accomodated my needs kayla took very good care of me
Christine C | Premières impressionsStaff is friendly.
Edward DStaff were very efficient and accommodating. This is my u haul of choice.
RACHEL RMy storage experience at this U-Haul location is superior to any other self-Storage experience I've had. Great people, safe and well maintained facility!
CARL G | Expérience généraleVery helpful and accommodating.
Terry MYour company contacts me Via Text and Email WAY TO MUCH. I Type STOP to every text but you keep blowing up my phone. Please STOP. If there were other options in my area I would 100 % choose them so I didn't have to deal with U-haul blowing up my phone. Such a poor experience. Makes U-Haul look desperate and so unprofessional.
Scott BCameron did a great job! Gave me an estimated completion time and came in right on time. He even took time to give me a tutorial on use. Pleasant & Competent!
RICHARD MThe customer service is amazing. U-Haul products and services are a great value and of excellent quality.
CARL G | Expérience généraleCameron was great, helped me out much better than the storage place downtown. Highly recommend he gets a raise
Brennan L | Expérience généraleI have been very impressed with the operation of this facility. Every time I've come in over the past six years.
Jeffrey P | Premières impressionsI was told ot would be 85 but final pay off was 105. I dont know why.
Christine CUnexpected fees made it go from $220 to $360 not happy about it at all and I'm rather pissed. Wouldn't have gone through this company. Do not recommend. Employees were very nice when picking up the uhaul that's about all the good news.
Breanna GThe only issue I can even possibly think to you is that you maybe you guys should try to get about their money inside the storages not the outside, because they're the winter hours, something feels like it's very hard for like my kids or even family to use the restroom to cool.
Clayton E | Expérience généraleVery friendly and helpful!!
CRYSTAL RUnderstaffed! One person. Checking in equipment, answering phone, dealing with a walk in customer for a material purchases (packing supplies), renting me a trailer and hooking it up. Wow too much, way too much for one young man. He did well but come on at the end of the he's frustrated and I wasn't impressed. Yes I gave a good score. But understand that it was solely because of the man on duty, he did great.
sam tI was very happy with this U-Haul storage facility. I had been there multiple times during the day and at night. The place was always well lit, clean and secure. The employees, all of them, have been great! A very good place to store your stuff and not worry about it.
Randy G | Expérience généraleThere was no dolly in the truck
Kristy HExcellent service
ELIZABETH HI initially went to a different location. I'm glad I decided to go to this location. They were great
David SClerk was right on the ball.
Robert FBest most organized location I've been to. Wish I could have gotten the name of your managers to thank them further
Jacob CHire new staff. Again same rep, always rude to me.
Stacey TStaff were friendly and helpful, and the location was clean and well-maintained. They made the drop-off process really easy!
Elizabeth Ball was good
PHILIP WThe individual that checked me in is the most disrespectful and rude individual I have interacted with at U-Haul and I have dealt with some winners. The trailer right turn signal did not work due to a corroded wire at the plug.
LOGAN MI waited in the truck for a while as I noticed three employees standing outside smoking and looking around, even though there was a sign that said to wait for someone. Eventually, I decided to get out and approach the door. Fortunately, another employee came out to assist me. However, when I entered to get my receipt, I was surprised to see that one of the employees who was smoking earlier was behind the counter.
Dave DPeople were very nice to me and did everything they said they would.
Carl WWell, overall my hitch did get installed today. But here's the long story. I called on the 8th to verify my appointment was made because I read reviews for this location having excuses as to why they can't get the work done when you arrive. I called and stated my concern and how the reviews made me nervous. The young man on the other end of the line was not reassuring, saying that it was a gamble and that the installation guy was talking about quitting daily.....not what you want to hear when you are already concerned with wasting your time on an hour long trip for nothing. I called back the day before installation and the young lady on the phone stated that I was still on the schedule for 9am December 15th (today) my wife and I decide to take two cars, I was initially going to wait for the car.....boy oh boy am I glad we did. Dropped the car off at 9am...called at noon, was told it would be just 45 more minutes, showed up at 1pm, (60 minutes later) and the car was done at 2pm. As stated I am glad the installation happened. But I'd of been very upset if I had gone with the original plan to sit and wait for the car. I said "yes I would recommend this location" but only if there was no other available option. Seems like this location is in need some good leadership.
Jacob AThe gentleman that checked me out when I picked up the vehicle, did not take time to clean the snow off the vehicle. It was parked in a snowbank. I was told that I would have to do that myself. When I I dropped it off. It took 45 minutes until anyone would check me out. The gentleman when I initially came, took the key the very helpful young lady that day tried to find him in the facility and couldn't so we could check out in person I had to wait, several hours to get my email check out The experience was so bad want to ask for my money back. What made it even worse was the pictures that were put for me to approve were not recent pictures of the vehicle. The vehicle was covered in snow I had to dispute every picture this didn't make me feel like the people running. The facility were honest in anyway. I think I deserve my money back. My name is Tom Leonard. My phone number is 207-594-8600 and my email is TLEONARD 8600@gmail.com.
Thomas LCameron helped me in Bangor. I have never rented or driven a trailer or moving truck before. He was extremely knowledgeable, and went beyond what most employees would do to help me. He explained the pros and cons of each, based upon how much I was moving. It was nice to have a person who was competent and willing to explain without getting impatient. I greatly appreciated his help!
melissa g | Expérience généraleWell done.
RICHARD U | Online Move InAlways a pleasure working with U-Haul. Adam was great and showed me my room, and how to check in and out.
Heidi F | Premières impressionsPeople at the counter were nice. I rented from uhaul because the trucks could fit three people. Well the 3rd seat is a jump seat and not very comfortable for the third guy after 12 hours in the truck. The truck was to short. Thought I checked the bottom length but somehow I missed that it was not 15' at the bottom. This kinds of misleading BS really should stop. The engine and transmission where strong, the only good thing about it. The windows were filthy inside and out, had to clean them myself, Wiper fluid was empty, made for a great time driving on salted wet roads. The heater / defrost fan did not work. Cost me an hour waiting for the sun to come up to defrost. The roller bearing on the door were falling out each time I raised and lowered the cargo door. As had been my experience with uhaul they run well but everything else is garbage. If I only needed seating for two people I would not have rented this truck. Will try avoiding uhual in the future. This truck should be pulled from service and fixed, cleaned, and topped off with fluids. It was unsafe to operate, mainly because the windows were dirty. No offer was made for my inconvenience which I thought was kind of crappy but I did not push the issue as I was happy just to move on and forgot those three days. Thanks to uhaul for being the mediocre, and usually the only option is moving for all Americans.
Michael JLearned that I picked up a broken trailer and then hauled it 1400 miles! Yay! Take a before and after VIDEO OF EQUIPMENT.
Miranda HI was called and told I didn't drop my trailer off three days after I had actually dropped it off. I have been a loyal customer and rent so many trailers I could have bought one but choose to rent! If I ever am called like that again I will be at the business in 10 minutes and in your face! Don't ever call me nastily again and leave messages like you did! Never had an issue until this time
Seth JNothing - it was perfect!
Motte HShe came out to check the Uhaul back in, she was very nice. Told her about the scratches on the outside of the truck a lot of them wasn't marked ( I took pictures of the Uhaul before we left at Millinocket and point out the scratches to the employee before I left so he also took pictures because he never looked at the outside of the truck when he checked it back in), and told her about the backup light forgot to tell her about the cup holder.
Judith PTook over a dozen units to find a "passable" Unit!
Dan DEverything was fine. The man that checked me in, and attached the trailer to my car was excellent.
ROBERT Mupgrade your trucks. I have rented from Penske, and the truck provided had just 2000 miles on it and was much quieter and much smoother riding. While Penske has some issues of its own, their equipment is hands down better than u haul.
david mCustomer service was excellent.
dana lThe staff did a great job in all aspects of my trailer rental. I really did not have any problems and I will return to that location the next time I need to rent a trailer.
ROBERT MNeed more employees, the one guy was great but he can only do so much. I tried to get a UHaul closer to my home. They would not move the truck to the closer location. A location I had used in the past.
Joseph HNathan was the only person working this particular morning. It was a Saturday and the last weekend of the month and he rocked it.
Michael RGive Frank a raise!
MICHAEL Oemployees were very polite and friendly. they took the time to answer all my question and concerns. would reccommend this location of u-haul to anybody.
MICHAEL GThe service was friendly, competent and quick.
Aaron NIf you have the truck for 27hrs you should not be charged a 2day charge. I was charged the full 2 day charge. I picked the truck up at 345 on Friday and returned the truck at 655 on Saturday 5 minutes before closing and they charged for another full day.
Bonnie WOnly one staff member, he looked like he was getting backed up. But his attitude was great and relaxed.
Rachel lThe person who served me was vert excellent in helping me. Very personal and deserves to be noted for his work.. Thanks, Scott
Scott LI got into the van and turned it on to double check what the starting mileage was and immediately the change oil now message came across as well as service tire monitor alert and the tire pressure light was on. I immediately notified the representative that had checked me out and given me the van key and he said " it should be fine; you're driving on a spare but it's a full size spare and you're only taking the van for a day." When I returned to the van the next day I pulled into the return equipment line and sat there and waited for 15 minutes behind another vehicle that was parked. Nobody came out nobody told me what the next steps were so I had to get out of the vehicle and find someone who worked there --who was very very friendly told me to just give him the key and he would email me the receipt. Everyone I encountered at this location was very friendly, however for such a big facility I'm surprised the vehicles aren't in a better maintained state, as the other available vehicles had multiple cosmetic damage marks on them in the parking lot.
Cheri VVery friendly and professional
WILLIAM G:)
JESSE F | Premières impressionsA very good place to store your stuff 😉👍🏼
DANIEL R | Expérience généraleMerci.
Kimberly S | Premières impressionsThe move was easy and actually everyone at u haul very accommodating.
Carol N | Premières impressionsI had great customer service each time I've rented. Merci.
Julia G | Online Move InEvery staff member I encountered was very friendly and efficient. If I were an employer, I would want my staff to be clones of this staff.
Wayne M | Expérience généraleIn my time of renting a storage unit at U-Haul, my experience was nothing but wonderful. Staff was always so helpful accommodating. I would 10/10 recommend this facility and would absolutely do business with them if need be in the future.
Megan D | Expérience généralePrice was a little to high. Found other pricea that were lower rate or a flat rate of under $60.
Roger S | Expérience généraleI bought a UHAUL a special charging adaptor so I could charge my iPhone enroute because the truck had only a cigarette lighter style of plug. But it was very cheaply made and stopped working so my iPhone died. I had to stop at Staples and buy a better adaptor!!! But the people at this UHAUL were exceptionally helpful and very kind.
Darlene H | Expérience généraleThe staff was extremely helpful and friendly. The units were clean and well maintained. Loved my experience with the Odlin Road UHaul of Bangor!
Proserfina B | Expérience généraleThis was Better than a 5 Star ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
BRIAN H | Premières impressionsI would recommend theBangor Uhaul to anyone. Staff, management and units are all wonderful. I had a issue with space and was easily moved ot a bigger unit all within the same area with no hassles. I missed a payment and was called due to my paycheck falling on a different day. Everyone was willing to work with me and help me. They made sure my needs were met and all very polite and sweet. Thank you All for your assistance and for the experience I had!
Moriah W | Expérience généraleMatt was incredibly helpful and accommodating.
ROBERT S | Premières impressionsThank you very much matt for being hospitable and accommodating my needs and issues. I can't tell you how much of a pleasure it has been doing business with a real one!!! Thanks so much! Sincerely with gratitude
RACHEL H | Expérience généraleIt was a storage unit like no other…. All of my stuff fit right in there like no one's business… clean, well lit and secure. Thanks for being there in my time of need..
James M | Expérience généraleTrès bien
Bernice A | Expérience généraleFrom management to workers made sure that I understood the process well. Thanks for having me. Jackie Guerra
Jacqueline G | Expérience généraleI've always loved Heidi and her family ❤️ They have all been very kind to me, funny ( which is awesome), and understanding and the little one is adorable. And Heidi is an excellent person who has ability to reach people and help them
Haeligh M | Premières impressions1. The door would not stay open. We had to hold it up to put things in and take things out. Mentioned it, but nothing happened. 2. Because of a storm we couldn't get our stuff out before the end of the cycle. We got everything out within a week but the policy is we still had to pay for the full month. They do not prorate the time.
Eileen G | Expérience généralePerfect experience
JEFF P | Expérience généraleFirst off when calling this location you didnt get thru to this location, you got an 800 number who knows where they were. Couldn't talk to anyone on site. The day I arrived at this location with a uhaul truck with my stuff, the guy knew Nothing about the one month free promo. He also didnt seem clear about my unit..where it was. Also when I first arrived No one in store area...took me awhile to hunt someone down that worked there. Also when I went back to get in my unit, and on move out day. Also another customer was in store before me looking for clerk to help them. Very frustrating to have to hunt some down. Again even tho the phone number seem to be for this location, impossible to get to speak to someone at that actual location. (Concerning) my one month free. Got it figured out eventually, just kind of a hassle.
CYNTHIA W | Expérience généraleAs soon as I Walked in I was greeted and helped right away. He was friendly and fast got my unit he showed how to use my code was very fast and friendly thank you.
MARTHA V | Premières impressionsThe facility was extremely clean and convenient. I would highly recommended this facility.
Sheri M | Expérience généraleExcellent customer service!
Helen R | Expérience généraleAssistant manager was horrible. Not only was he disrespectful to me as the customer but to his coworker in front of me. On top of the attitude they charged me for the unit when I had reserved online and had a discount for a free month and was only supposed to pay 7,95 but got charged the full month fee. They told me they reversed it once they looked in their system and saw the reservation but now it has be withdrawn from my account not just on hold anymore. Would not ever deal with this place again.
Jessica O | Premières impressionsI had difficulty with 2 things 1) finding someone to wait on me; and 2) getting them to follow through with agreements to have things in place. I had to drive an extra 30 miles round trip because my u- box wasn't ready one day and had to buy lunch for my family a second day because they had to call someone in to get my u-box after promisingly it would be ready to unload both times.
PAT V | Premières impressionsVery good
rangoon N | Expérience généraleFacility was maintained in an extremely clean manner. Hours of access were convenient. Met all of my needs. Would rent here in the future if the need arises and recommend to others.
David S | Expérience généraleI have never had anything but good experiences when I've dealt with the staff. Very knowledgeable and always friendly no matter how busy they are.
SUE S | Expérience généralevery pro
rangoon N | Premières impressionsAwesome
Lisa T | Premières impressionsThe gentleman at this location yesterday morning was working alone and harder than a one-armed paper hanger. He was very knowledgeable and courteous and a delight to work with.
Andrew L | Premières impressionsStaff were helpful and friendly with a clean facility
JOHN E | Expérience généraleDrove 18 hours from North Carolina and got to the u-haul. The reservation with the customer service people on the phone apparently had been all sorts of messed up. The general manager over the other store across town as well as another gentleman both named Matthew were both very accommodating. They gave me another unit at the store down the road and hook me up on the price for the inconvenience. When I got there the one that they sent me to actually had a lock on it already but even the staff at the other location were amazing about jumping right on that and getting us into an open unit. Matthew at the desk was absolutely exceptional with communication and even apologize a few times like it was his own fault. I honestly wish I had employees like him. He thought with his heart and his mind and was definitely more customer-based than I've ever seen.
Matthew T | Premières impressionsThe security card was giving me a problem, and there was no lock in the unit, but the staff promptly helped with everything.
Beth M | Premières impressionsThe 10'x10'x8' climate controlled storage that I had reserved wasn't available and the employee wasn't helpful at all in explaining why and didn't offer any sort of compensation or offer me 2 of the 10'x5'x8' units instead at the same price as the unit I had reserved
JAMES F | Premières impressionsYou do not honor your reservation system and had rented out the unit that I reserved and then claimed earlier online. Due to this incredibly misleading system and the blatant lies in your confirmation email, I drove to with a U-Haul truckload of furniture to a storage unit that was not available. This put your wonderful customer service rep in a terrible position and ruined my day along with my opinion of your company. The customer service rep worked hard to find a solution for me. Your people deserve better. So do I.
Lindsey l | Premières impressionsI live in Orland and have recommended you to everyone I've discussed storage. Great facility, great employees. Merci.
PATRICK W | Expérience généraleEllly Ellsworth waited on me. I found Ellly very helpful and knowledgeable. Ellly was thorough and pleasant. Well done! Im confident in this location.
CARL G | Premières impressionsAbsolutely wonderful experience at this U-Haul location, I can say as I've ever had anything but the best service when using any U-Haul location. So grateful that U-Haul is always close by. Loved this location.
DAVID M | Expérience généraleU-haul rented me a parking spot in their parking lot for $65 per month. U-haul deducted $65 from my account for 24 months. Someone cut the catalytic converter off my passenger van. U-haul said they're not responsible because they don't rent parking spaces in their parking lot. If that is the case then why did U-haul rent me the spot and why did U-haul take money out of my account each month? My insurance is going up, I have to pay a $500 deductible and deal with the the garage and aggravation. It's not right nor fair. Joe Pike
Joseph P | Expérience généraleStaff was excellent. So helpful and friendly.
SUE S | Premières impressionsI was charged for a late fee when I signed up for auto pay and someone at the counter mixed up and didn't enter as auto pay. No one was available on a Saturday during normal business hours and the manager did not answer phone call listed on the wall for assistance.
Christopher L | Expérience généraleIn the years which I have used the services at this location the staff were friendly and helpful. I have always been impressed by The staff who always seem to like their jobs and their coworkers. They were very helpful, even with difficult situations. I have only positive things to say about my experiences at this facility.
Timothy R | Expérience généraleThe staff was helpful and kind!!Thank you !!😊👍
Lynn S | Premières impressionsThe facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff's communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.
Karen I | Expérience généraleYour staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!
Wayne M | Premières impressionsCaryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.
DAVID M | Premières impressionsno comment.
Linda B | Premières impressionsEveryone was very helpful through whole trip!!
Jason K | Premières impressionsMy only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.
Jamie R | Expérience généraleThanks to Caryn!
Linda R | Expérience généraleCaryn was amazing! Will definitely be using UHAUL for all future services needed
TERRENCE J | Premières impressionsVery well maintained and clean storage unit.
Allison M | Premières impressionsEverybody was very helpful and friendly.
JOHN M | Premières impressionsThe store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.
JASON B | Expérience généraleWonderful guest service. Thank you!
kori p | Expérience généraleCaryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!
Helen R | Premières impressionsManagement and staff are awesome this is the only place I would go. They are the best
Duane W | Expérience généraleWithout wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.
Daniel M | Online Move InVery clean
Donna H | Premières impressionsThe staff were very friendly and knowledgeable.
SHAUNN P | Premières impressionsThe staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.
Sheri M | Premières impressionsOur "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.
Kevin F | Expérience généraleWay to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend
Patrisha C | Expérience généraleGreat experience! Definitely exceeded expectations and would use again in the future.
bruce m | Expérience généraleCaryn and Kevin are super CSRs!
FRANCIS M | Premières impressionsKaren should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.
Cerys V | Expérience généraleCaryn has very helpful and pleasurable
Privacy R | Premières impressionsThe staff was extremely kind and helpful.
Donna P | Premières impressionsGreat job everyone!
Denise C | Expérience généraleKevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.
Sheila K | Premières impressionsJust getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.
Jean B | Online Move InThere was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.
Denise J | Expérience généraleThe people at this store were amazing and went above and beyond to make sure my move was successful!!!
Kathlene F | Premières impressionsGreat customer service!
KELLEY M | Premières impressionsIt says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.
Tracy J | Expérience généraleKevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl
Kevin F | Premières impressionsVery friendly and helpful staff
AGMAR D | Premières impressionsVery happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.
Jean M | Expérience généraleVery nice and clean facility.
DAREN L | Expérience généraleEasy in easy out. No issues. Clean facility. Helpful staff.
Richard Z | Expérience généraleCourteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.
Debbie A | Premières impressionsSpecial commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.
James B | Expérience généraleStaff was wonderful to work with and always went above and beyond my needs!
Tatum J | Expérience généraleIt was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....
Tracy J | Premières impressionsThis is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!
Michael K | Online Move InThe gentleman that assisted me was professional and informative and respectful.
Kimberly T | Premières impressionsCaryn is excellent at her job and made the whole experience easy!
Kallie G | Premières impressionsThis is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .
Suzanne M | Online Move InI have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.
Candace D | Premières impressionsThe staff was awesome!!
JERRY R | Online Move InThank you for the clean and safe unit.
Donna S | Online Move InI like that store and that staff
Denise J | Premières impressionsThe Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.
ALLAIN T | Expérience généraleAwesome Staff!
JERRY R | Premières impressionsGreat place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.
Steven W | Premières impressionsThe online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.
Arthur A | Online Move InOnce again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.
Kathy G | Premières impressionsExcellent faculty, great staff with no exceptions, well stocked store and fair prices. I highly recommend.
George P | Premières impressionsExcellent staff, couldn't ask for a better location. Caryn was great.
Benjamin G | Expérience généraleVery clean and secure, friendly staff.
ADAM M | Premières impressionsConsistent professionalism. Knowledge based info and courteous service.
Peter K | Premières impressionsOnline map for the facility didn't show the location of our unit(s). Friendly on site staff were very helpful.
John C | Online Move InEveryone was so nice and helpful.
Linda R | Premières impressionsSo far I am enjoying my service with U-HAUL
Megan D | Premières impressionsThe young lady from down south who helped us was absolutely amazing. She was extremely informative and super friendly
Stacy C | Premières impressionsThe salesman was friendly and helpfull
theodore h | Premières impressionsEverything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.
JENNIFER A | Expérience généraleThe staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!
Candace D | Premières impressionsStaff was super helpful and friendly. Thank you Travis
Robyn B | Premières impressionsOur experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!
Elaine B | Expérience généraleStaff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K
Sandra W | Expérience généraleKaren the manager was very helpful and made the experience outstanding.
MICHAEL O | Premières impressionsAlways have what we need. Always helpful. Thanks!
Edward M | Premières impressionsReally good experience. Staff was attentive, friendly, and knowledgeable.
Andrew H | Premières impressionsI wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.
Kenneth T | Expérience généraleI had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn't figure out why but maybe she was having a bad day I don't know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn't going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of "have a nice day" started to make my blood boil because nobody should be working customer service that has an attitude such as this. I've been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn't even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn't happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn't know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin' Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don't know if she's treated other customers this way but I wouldn't doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I've ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That's when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one
Angela C | Expérience généraleStaff were extremely pleasant and great to work with
Kaitlyn E | Expérience généraleOverall had a great experience caren for a helpful and found the exact truck they needed overall great experience.
Christopher C | Premières impressionsEveryone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!
john c | Expérience généraleI must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!
Lawrence R | Expérience généraleVery helpful staff. Thank you very much
Bob N | Expérience généraleThe team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.
Grant S | Premières impressionsWe paid almost 200 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.
Christopher R | Expérience généraleCaryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.
Miles G | Premières impressionsThe management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.
Fatih S | Expérience généraleGOOD EXPERIENCE-NICE STAFF
Richard B | Expérience généraleI like the security.
jerry c | Premières impressionsThank you for all of your help....... :-)
Robert F | Expérience généraleThere was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.
Lorna & | Expérience généraleVery convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks
AARON M | Premières impressionsthey were great to me good people i will use them againe any time great place
Casey P | Expérience généraleMy first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray
Danielle M | Premières impressionsGreat customer service, Thanks!
timothy A | Expérience généraleThe facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Merci.
Michael L | Expérience généraleTrevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!
Morganne H | Premières impressionsThe sales man was very polite and got us just what we needed in a timely manner.
wanda s | Premières impressionsExcellent service à la clientèle
Kaitlyn E | Premières impressionsThank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER
Robert F | Expérience généraleTrevor is a rock star
TRAVIS S | Premières impressionsI think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.
Mitchell W | Expérience généraleGreat service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!
Kyle E | Premières impressionsTrevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.
Michael K | Expérience généraleVery helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!
Betsey S | Expérience généraleWorked well for my needs!
Kim S | Expérience généraleThe staff was friendly and helpful. Would definitely use this location again.
Felicia W | Premières impressionsNo high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.
Morgan B | Expérience généraleThere was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.
matthew m | Expérience généraleGreat company
Robert F | Expérience généraleVery clean. Staff was super friendly and helpful!
Barbara S | Expérience généraleOutstanding service! Appreciate the help and future assistance! Merci.
KEVIN W | Expérience généraleThe store Manager was more than helpful. Awesome guy
Philip B | Expérience généraleGreat people
Louise A | Premières impressionsThanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!
Sonja T | Expérience généraleStaff was exceedingly helpful, and the facility is safe and secure.
thew s | Expérience généraleI have absolutely no complaints, this was the best storage center I have used yet.
Avuntaura G | Expérience généraleMerci.
James M | Expérience généraleVery helpful for all of our transactions
Sarah & | Expérience généraleI paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would
SHANNON C | Expérience généraleTrevor was awesome ! He answered all my questions and has great customer service ..
Rose & | Premières impressionsI always use uhaul for rental moving trucks and storage...its so easy and convenient..
Shannon G | Expérience généraleThe manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!
Kathi R | Expérience généraleThank you, your staff provided a great experience!
Timothy W | Expérience généraleAn extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.
Joanna & | Premières impressionsthank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access
Robert J | Expérience généraleThe representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!
Betsey S | Premières impressionsPrompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.
Jennifer B | Premières impressionsThe units were clean, and well kept
Daniel C | Premières impressionsYou have a great manager, Trevor provides great customer service. A great representative for UHaul!
Vance J | Expérience généraleMove in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.
Fatih S | Premières impressionsThe woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.
Marjorie W | Premières impressionsEverything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.
Emily D | Expérience généraleExcellent service on part of U-Haul Staff.
Mary A | Premières impressionsPersonnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.
Jim T | Premières impressionsThey were great people to have store my stuff will use them again.
Lauren L | Expérience généraleReally nice,new,clean,safe. Excellent place to store stuff!!! Merci
Randy B | Expérience généraleExcellent service à la clientèle
dan m | Premières impressionsAmazing Employees very easy to deal with very considerate n professional
Crystal A | Premières impressionsStaff beyond great, can't say enough. Facility wonderful.
Greg D | Expérience généraleThe manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.
MIchael T | Premières impressionsGreat service, great people. Everyone was friendly and helpful.
Glen D | Premières impressionsDuring our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.
joy N | Expérience généraleThank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.
Lisa B | Premières impressionsVery helpful
Victoria R | Premières impressionsEverything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.
Jean B | Expérience généraleMr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.
William T | Premières impressionsI was very pleased with my storage experience.
daniel k | Expérience généraleI did not see the storage facility
Albert K | Expérience généraleNice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!
Randy B | Premières impressionsEveryone at this facility is friendly and helpful.
Brenda C | Expérience généraleThe monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.
Jordan B | Expérience généraleyou need more staff had to wait several times.
Bennett A | Expérience généraleGreat customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!
Jordan B | RéservationI can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers
Jonathan C | Expérience généraleI had to use the walkietalkie to get customer service but other than that it is a great experience.
Morgan B | Expérience généralePersonnel professionnel
WILLIAM B | Expérience généralegood service and nice new building
Thomas F | Expérience généraleThe manager and staff were very helpful.
Geraldine C | Expérience généraleMatt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.
Scott F | Expérience généraleGreat facility and people. Be patient, the office can be busy at times and a little slow.
Charles L | Expérience généraleVery clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.
Thomas P | Expérience généraleFriendly staff the lady went above and couldn't believe how nice the place was
Lewis H | Expérience généraleGreat staff
VICTOR A | Expérience généraleI was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.
Jeremiah M | Expérience généraleGreat staff and service. Would highly recommend.
Jeremy B | Expérience généralevery pleased with service and location is very convenient. Thank You.
Jeffrey C | Expérience générale